Abstract: A method for teleconferencing between a monitoring device and a user device includes establishing an audio channel connection between the user device and the monitoring device of a remote user; displaying an entry code on a display of the monitoring device; obtaining from a user of the monitoring device a verbal confirmation of the entry code; and, in response to receiving the entry code from the remote user, enabling a camera of the monitoring device. In response to the verbal confirmation, the entry code is sent to the remote user. Enabling the camera of the monitoring device establishes an audio-visual connection between the user device and the monitoring device.

Abstract: The present invention provides systems and methods for the virtualization, aggregation, and distributed processing of facsimile communications. The Remote FAX Interconnect known as etherFAX® is a system and method that allows for the reception and delivery of information based on cloud computing infrastructure to or from one or more facsimile systems using Internet/web based communication protocols such as HTTP(S) as the transport between a facsimile capable application or hardware and the remotely accessible etherFAX® services.

Abstract: An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.

Abstract: A process is described for a call management system to provide a call transcription supervisory monitoring interactive dashboard of incoming calls at a command center. A plurality of incoming calls are received including a first call reflecting a first incident and a second call reflecting a second incident. Audio from the first and second calls are transcribed. First and second incoming call objects are displayed in a call-by-call portion of the interactive dashboard. The transcripts are cross-referenced with a call-by-call keyword database to identify call-by-call keywords of interest, and the incoming call objects are populated with the call-by-call keywords of interest. An all-call object is displayed in an all-call portion of the interactive dashboard. The transcripts are cross-referenced with an all-call keyword database to identify all-call keywords of interest, and the all-call object is populated with the all-call keywords of interest.

Abstract: A terminal can have at least one audio interface for at least one microphone, at least one audio interface for at least one speaker, an operator control module and at least one interface for connecting to at least one telephony- and/or IP-telephony-compatible terminal. The terminal can be configured as a media hub for the at least one telephony- or IP-telephony-compatible terminal. The terminal can have a media processing unit for mixing and a media hub controller or controlling media streams received by the at least one telephony- or IP-telephony-compatible terminal and the at least one telephony- or IP-telephony-compatible terminal can be operated through the operator control module of the telecommunication terminal. A method for controlling media streams through a media hub controlled integrated into a telecommunication terminal is also disclosed.

Abstract: A method of establishing a communication path between a first terminal and a second terminal, the method including receiving a first call from the first terminal; answering the first call; generating a call establishment request (CER); establishing a second call to the second terminal; forwarding the CER to the second terminal; receiving an acknowledgement from the second terminal; and connecting the first call and the second call.

Abstract: Technologies relating to system and method of real-time video overlaying or superimposing display from multiple mutually synchronous cameras are disclosed. An example method of real-time video overlaying includes the steps of: synchronizing frame rates of a depth data, a face meta data, and a video data of a first camera video output captured by a first camera; determining a first depth between a user face and the first camera; using a cutoff depth to determine a user body contour; generating a binary mask of the user body contour based on the first depth and the cutoff depth; smoothing an edge of the binary mask; merging the binary mask with the first camera video output and generating a merged first camera video output; and overlaying the merged first camera video output onto a second camera video output.

Abstract: A method, a computer program product, and a computer system selectively obfuscate a reaction during a communication session. The method includes determining a predicted sentiment for a user who is a participant in a communication session based on a topic being discussed in the communication session. The method includes determining a predicted expression for a reaction to be exhibited by the user based on sensory inputs received from the user while the topic is being discussed. The method includes determining an intent of the reaction based on the predicted sentiment and the predicted expression. The method includes determining a reward score of the reaction based on a type of the reaction and a context of the communication session while the predicted expression is to be exhibited. The method includes rendering a mask over the user based on at least one of the intent and the reward score.

Abstract: Assigning an appropriate channel in an omni-channel contact center environment includes receiving, by a computer of the contact center, an incoming contact via a first communication channel, the incoming contact assignable to a plurality of available communication channels; queueing, by the computer, the incoming contact in a first queue associated with the first communication channel; determining, by the computer, a preferable communication channel from among the plurality of communication channels and the first communication channel; and when the preferable communication channel is one of the plurality of communication channels, determining whether to assign the incoming contact to the preferable communication channel.

Abstract: Embodiments described herein disclose methods and systems for providing selective data access to representatives. In some embodiments, the system can monitor a call between a user and a representative regarding a subject matter. The user can have an associated profile with data, and the data can be locked such that the representative cannot access the data. During the conversation between the representative and the user, the system can continuously convert both parties' speech into text. The system can determine an intent of the call based on the text and unlock a portion of the data about the user based on the determined intent of the call. Only the unlocked portion of the data is displayed to the representative.

Abstract: Techniques are disclosed for overcoming communication lag between interactive operations among devices in a streaming session. According to the techniques, a first device streaming video content to a second device and an annotation is entered to a first frame being displayed at the second device, which is communicated back to the first device. Responsive to a communication that identifies the annotation, a first device may identify an element of video content from the first frame to which the annotation applies and determine whether the identified element is present in a second frame of video content currently displayed at the first terminal. If so, the first device may display the annotation with the second frame in a location where the identified element is present. If not, the first device may display the annotation via an alternate technique.

Abstract: A system detects abnormalities in a call signal indicative of call fraud. The system includes a first device situated in an originating call network and configured to send call signals to a second device situated in a terminating call network. The first device is coupled to a first registry to which it sends the call data from the sent signals for storage as originating call records. The second device is coupled to a second registry to which it sends the call data from the received signals for storage as terminating call records. The first and second registries exchange verification requests and responses to detect whether discrepancies exist between the stored originating call records in the first registry and stored terminating call records in the second registry. The registries generate alerts based on detected discrepancies, which may be used by the devices to block the call fraud.

Abstract: A workstation for neurobiological disorder health professionals that aids professionals tracking, evaluating and archiving clinical and educational progress through a web application using 360-degree video. The invention allows for organized communication between internal and external resources of an institution to tackle patient/student needs that merit immediate attention from specialists either in an individual or group setting. For additional expertise in acute cases, the institution can get access to consult with specialists around the world through the invention's directory of professionals. The invention allows clinical supervisors to train staff and ensure consistency in therapeutic interventions and evaluations, as well as supervisors in a school setting for consistency in educational programming. The invention also accelerates staff training time through targeted supervision.

Abstract: Embodiments of the present disclosure provide an image processing method and apparatus, a computer device and a computer readable storage medium. The method includes: in response to detecting that a number of images in an image set to be processed exceeds a preset threshold, acquiring a first cluster dimension corresponding to the images in the image set; selecting a second cluster dimension from a plurality of pre-stored dimensions, the second cluster dimension being different from the first cluster dimension; and clustering the images in the image set according to the second cluster dimension to acquire a plurality of first image subsets of the image set.

Abstract: A method and a device for generating a composite video, and a storage medium are disclosed in embodiments of this disclosure.

Abstract: Methods and apparatuses for managing accessibility features for mobile devices are described. Accessibility features may facilitate a user to interface with his/her mobile device and may be referred to as user-interface parameters configured to generate output or to receive input. The mobile device may generate an accessibility icon corresponding to one or more user-interface parameters selected by the user. The mobile device may also store a set of values provided by the user, where individual values correspond to individual user-interface parameters. Subsequently, the mobile device displays the accessibility icon such that the user may actuate the accessibility icon to adjust the user-interface parameters based on the values. Further, the user-interface parameters may be adjusted to more than one set of values. The mobile device may generate multiple accessibility icons that each correspond to different collections of the user-interface parameters.

Abstract: A hub apparatus (20) is designated to be used in a video communication system comprising the hub apparatus (20) and a plurality of mobile terminals (10a-10d) configured to be wirelessly connectable to the hub apparatus (20).

Abstract: An approach is provided that detect a section of a document that is currently being read by a user on a display device as well as the user's current emotional state. In response to determining, based on the detected current emotional state, that reading assistance would be helpful to the user, the approach identifies terminology within the section of the document that is currently being read by the user, retrieves assistive texts related to the identified terminology, and provides the assistive texts to the user at the display screen.

Abstract: Systems and methods for sharing of video footage from audio/video (A/V) recording and communication devices to smart television (TV) devices in accordance with various embodiments of the present disclosure are provided. In one embodiment, a method for playing back video footage captured by A/V recording and communication devices located in a plurality of neighborhoods, using a smart TV, is provided, the method comprising: connecting the smart TV to a neighborhood subscriber channel; subscribing to a first channel of the neighborhood subscriber channel, wherein the first channel is associated with a first neighborhood of the plurality of neighborhoods; receiving a list of available content shared with the first neighborhood, wherein the available content shared with the first neighborhood includes first image data captured using a camera of a first A/V recording and communication device; and selecting and playing back, on the smart TV, the first image data.

Abstract: Extracting and sharing user preference information includes receiving a call from a user device, retrieving user information from a user account stored in a user databank in response to receiving the call, executing a data backup operation to share the user account information with at least one established account partner remotely via a secure communication channel, wherein executing the data backup operation comprises transmitting the user account information to a remote databank of the at least one established account partner over the secure communication channel.