Abstract: A system for identifying a cable end is provided. The system comprises: a near end for the cable, wherein the near end is visible; a far end for the cable, wherein the far end is in a hidden location; a cover assembly connected to the far end of the cable, wherein the cover assembly includes a near field communication device and a transponder, wherein the near field communication device transmits a signal through the transponder; and a device configured to communicate with the near field communication device, and further configured to facilitate a user to find the location of the cap connected to the far end.

Abstract: A case for PDAs is disclosed. The case is particularly suitable for maintaining mobile telephones free of infectious agents. The case includes a barrier material defining a body configured to enclose a PDA, and at least one fastener, wherein: (a) the case is configured to convert between a relaxed configuration which facilitates transfer of the PDA into and out of the case, and a fitted configuration which conforms more closely to the PDA enclosed therein, (b) the at least one fastener is configured to reversibly retain the case in the fitted configuration, and (c) the barrier material is effective to prevent viruses and bacteria from penetrating therethrough.

Abstract: Video communications of residents of a controlled-environment facility are monitored to detect instances of non-verbal communications within the video, such as the display of written messages and hand signals. Residents may participate in live video visitation sessions with non-residents. Video recordings are generated for each video feed of the live video visitation. During the live video visitation, indications of non-verbal communications displayed in the live video are detected. If indications of non-verbal communications are detected in the live video, the recorded video is annotated to specify the locations of the detected indications in the recording. Upon completion of the video visitation session, post-processing of the recorded video detects additional indications of displayed non-verbal communication.

Abstract: Teleconferencing between a monitoring device and a user device includes receiving a first request to establish a first audio-visual conference from the user device of a remote user; in response to the first request, performing steps including enabling an audio channel of the monitoring device to receive audio input from the user device and disabling a camera of the monitoring device; displaying, on a display of the monitoring device, an entry code; receiving, from the user device of the remote user, an entered code; and in response determining that the entered code is equal to the entry code, enabling the camera of the monitoring device.

Abstract: A system may send content to be shared in an online meeting between a plurality of computing devices to each of the plurality of computing devices. The system may receive, from a computing device associated with a presenter role in the online meeting from the plurality of computing devices, indications of interactions with the content. The system may, in response to receiving the indications of the interactions, send one or more commands to each of the plurality of computing devices other than the computing device to synchronize presentation of the content at each of the plurality of computing devices other than the computing device according to the interactions with the content by the computing device.

Abstract: An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.

Abstract: A panoramic video conferencing server is disclosed. The server is operational to capture an audio stream via an array of microphones. The captured audio stream is de-multiplexed to extract audio for a plurality of audio zones. A region of interest (ROI) is determined for a plurality of client devices to which a panoramic video is being streamed. The ROI is determined based on a zoom information which is inputted by any one of the client devices. A modified audio channel associated with the panoramic video being streamed to at least one of the client devices is generated for each of the client devices. The modified audio channel is adjusted to coincide with directionality of an audio corresponding to the associated region of interest (ROI) inputted by the at least one of said client device and the modified audio channel is adjusted to mute audio corresponding to the audio zones other than the audio zone associated with the ROI.

Abstract: An example telepresence terminal includes a display, an image sensor, an infrared emitter, and an infrared depth sensor. The terminal may determine image data using visible light emitted by the infrared emitter and captured by the image sensor and determine depth data using infrared light captured by the infrared depth sensor. The terminal may also communicate the depth data and the image data to a remote telepresence terminal and receive remote image data and remote depth data. The terminal may also generate a first display image using the lenticular display based on the remote image data that is viewable from a first viewing location and generate a second display image using the lenticular display based on the remote image data and the remote depth data that is viewable from a second viewing location.

Abstract: In a camera tracking method and apparatus, and a device, a director device determines speech information of speaker in a preset time period. The director device determines a current speaker based on second video information collected by the first camera at a current moment and second audio information collected by the plurality of MICs at the current moment. The director device controls a director status of at least one director camera based on the speech information of speaker, the current speaker, and a speaker shot by the at least one director camera at the current moment. The director camera is configured to send a director video stream to another conference site. This avoids frequent and unnecessary switching of the director camera.

Abstract: A method for originating and terminating services in a unified communication platform is provided. The method includes receiving, from a local market intermediate carrier, a request for a communication between a subscriber of a public network and an end-user endpoint in a local network, associated with an end-user phone number. The method includes creating a lease for an address anchor in a pool of addresses, receiving, in a proxy server from a carrier gateway server, a communication request from the end-user phone number to the address anchor, and establishing a communication channel to the address anchor. The method includes replacing, in the communication channel, a “from” header with a phone number of the subscriber of the public network, and a “to” header with the end-user phone number. A system and a non-transitory, computer-readable medium storing instructions to perform the above method are also provided.

Abstract: An online system customizes video conversations between users of the online system. During a video conversation, the online system presents a composite view to the participating users. The composite view may include visual representations of the users, a background graphic, or other types of graphics such as masks and props that the users can wear or interact with in the environment of the video conversation. The visual representations may be generated based on a live video feed of the users or include avatars of the users. The online system can determine the graphics based on information about the users. For instance, the online system determines a background graphic showing a location that the users have each visited. Upon viewing the background graphic, the users may be encouraged to interact with the background graphic or other graphics included in the composite view, which can promote an engaging video conversation experience.

Abstract: Disclosed are systems, methods, and non-transitory computer-readable media for bandwidth allocation in multi-track media communication that can include receiving a set of inbound media tracks; resolving track priority configuration for the set of media tracks; resolving media constraints that are at least partially derived from properties of the set of media tracks; producing bandwidth allocation configuration based on at least the track priority configuration and media constraints; and allocating bandwidth to outbound media tracks within a communication link to a client device wherein bandwidth of the outbound media tracks is allocated based on the bandwidth allocation configuration.

Abstract: A process is described for a call management system to provide a call transcription supervisory monitoring interactive dashboard of incoming calls at a command center. A plurality of incoming calls are received including a first call reflecting a first incident and a second call reflecting a second incident. Audio from the first and second calls are transcribed. First and second incoming call objects are displayed in a call-by-call portion of the interactive dashboard. The transcripts are cross-referenced with a call-by-call keyword database to identify call-by-call keywords of interest, and the incoming call objects are populated with the call-by-call keywords of interest. An all-call object is displayed in an all-call portion of the interactive dashboard. The transcripts are cross-referenced with an all-call keyword database to identify all-call keywords of interest, and the all-call object is populated with the all-call keywords of interest.

Abstract: Systems and methods for displaying a teleconference session are described. Teleconference data including display streams is transmitted to a number of client computers. Each of the streams may include at least a video and an audio component. A user interface includes a first display area rendering a first stream and a second display area rendering a second stream. An event may occur that removes a video component from the first stream. In response to the event, the rendering of the first stream may be removed from the first display area, and one or more streams of the plurality of streams may be displayed in at least a portion of the first display area. Such techniques for modifying user interface displays based on the actions of select users that have transitioned to an audio-only mode can optimize the use of a display area.

Abstract: An intercom system for use in a housing complex constituted by dwelling buildings is provided in which each of the dwelling buildings is provided with a dwelling parent device installed in each dwelling, a collective foyer device with which a calling operation may be performed for calling the dwelling parent devices, and a building control unit configured to communicatively interconnect the dwelling parent device in each dwelling of the host building and the collective foyer device via an intercom line, the collective foyer device includes a storage unit in which terminal information of the collective foyer device is stored, the collective foyer device or the building control unit is capable of performing communication with an external device connected to an external network, and data on the external network is transferred to the collective foyer device or the building control unit by using the external device as a communication medium.

Abstract: In a battery-powered audio/video recording and communication device having a camera, the length of a preset interval (the interval between instances of the device sending a request to a network to check whether any user requests to access the camera have been received) may be adjusted upward or downward in order to balance the competing interests of reducing latency (e.g. reducing the delay that the user may experience when trying to access the camera) and conserving battery life. The present embodiments advantageously balance these competing interests by initially setting the length of the preset interval to be relatively short to reduce latency, but automatically increasing the length of the preset interval as the battery charge is depleted, thereby extending battery life. The present embodiments also advantageously enable the length of the preset interval to be decreased after the battery is recharged, thereby reducing latency.

Abstract: In a method for managing a contact center, the method includes: receiving, by a processor, a first incoming communication from a communication device associated with a customer; determining, by the processor, the first incoming communication should not be routed to any agents from among a first group of agents; routing, by the processor, the first incoming communication to an electronic device operated by an agent from among a second group of agents; monitoring, by the processor, an outcome of an interaction between the agent and the customer; determining, by the processor, a quality level for the agent in handling the interaction with respect to the first incoming communication; and routing, by the processor, a second incoming communication to the second agent based on the quality level for the agent in handling the interaction with respect to the second incoming communication.

Abstract: Embodiments for presenting real-time contact options are described herein. In example embodiments, as system identifies a number of user devices actively viewing a web page that includes a real-time contact option. The system then determines whether the number of user devices actively viewing the web page that includes the real-time contact option exceeds a predetermined limit. If the number of user devices actively viewing the web page that includes the real-time contact option exceeds the predetermined limit, the system prevents presentation, to a further user device, of the real-time contact option on the web page. Conversely, if the number of user devices actively viewing the web page that includes the real-time contact option does not exceed the predetermined limit, the system causes presentation of the web page with the real-time contact option to the further user device.

Abstract: The present invention provides a sound device and an electronic device using the sound device. The sound device includes a housing with an accommodating space, a sound unit accommodated in the housing and a control device arranged outside the housing. The sound unit divides the accommodating space into a front cavity and a rear cavity, and a through hole is arranged in a position of the housing corresponding to the rear cavity. The control device includes a sealing member sealing the through hole. When the control device presses the sealing member against the housing and the through hole is sealed by the sealing member, the sound device is in a first sound mode. When the control device disengages the sealing member from the housing and the through hole is not sealed by the sealing member, the sound device is in a second sound mode.

Abstract: A mediating method by a mediating device comprises receiving a first list including at least one item from a first terminal and receiving at least one list from at least one terminal different from the first terminal, searching for a list including an item corresponding to at least one item among the at least one item of the first list, among the received at least one list, and transmitting information on the corresponded item, according to a result of the search, to each of the first terminal and a terminal which provides the list including the item corresponding to the at least one item among the at least one terminal.