Abstract: A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

Abstract: Systems and methods are disclosed for anticipating a video switch to accommodate a new speaker in a video conference comprising a real time video stream captured by a camera local to a first videoconference endpoint is analyzed according to at least one speaker anticipation model. The speaker anticipation model predicts that a new speaker is about to speak. Video of the anticipated new speaker is sent to the conferencing server in response to a request for the video on the anticipated new speaker from the conferencing server. Video of the anticipated new speaker is distributed to at least a second videoconference endpoint.

Abstract: A video messaging system facilitates a video messaging session between a client device and a remote device. A remote device provides information (e.g., a link) to a client device for connecting to a video messaging session. The client device uses the provided information to connect to the video messaging session between the client device and the remote device. The video messaging session generally includes two-way communication, with at least video information being transmitted by the client device to the remote device, and instructions describing video operations being transmitted by the remote device to the client device. The video operations may include annotating the video, rewinding the video, pausing the video, and various other modifications to the video. The video messaging system may mirror operations performed on one device (e.g., the remote device) on the other device (e.g., the client device) in the video messaging session.

Abstract: A system and method for enhancing communication between multiple parties includes a first user accessing a communication device; initiating a communication connection to a receiving communication device of a second user; and wherein at least one of the communication devices includes a list of enabled universal communication attributes of the user, utilizing one or more of the enabled communication attributes to complete the communication connection between the initiating and receiving communication devices. A user can select a desired communication attribute or multiple attributes which can be stored in the user's profile. The enabled attributes can be utilized by a network accessing the user's profile to complete the communication connection.

Abstract: An incoming communication is received. For example, an incoming voice call is received for a user. A rule is applied to the incoming communication. The rule is based on sensor information associated with the user, presence information associated with the user, and a prior history of handling communications by the user. In response to applying the rule to the incoming communication, a method of notifying the user of the incoming communication is determined. For example, a voice call may be converted to a text communication where the user is notified via text. The incoming communication is routed to a user communication device of the user based on the rule.

Abstract: A device, system and method for modifying workflows based on call profile inconsistencies is provided. A device monitors a call, received from a caller reporting an incident. The device performs one or more sentiment analysis and semantic analysis on one or more of: video of the caller on call; audio of the caller on call; and transcribed text of the audio of the call. The device determines a profile for the call, from a plurality of predetermined profiles stored at a memory accessible to the device, the plurality of predetermined profiles previously generated from historical data. In response to determining an inconsistency between the profile for the call and one or more of the sentiment analysis and the semantic analysis, the device determines a modified workflow for handling the call. The device provides, at a notification device, the modified workflow for handling the call reporting the incident.

Abstract: Content, such as communications, can be searched by their acoustic characteristics, among others. A method may include analyzing a plurality of content for at least one of a language characteristic or a non-word symbol within a text of the plurality of content, and an acoustic characteristic, searching the plurality of content using a search string comprising at least one of a language characteristic, or a non-word symbol, and an acoustic characteristic, and presenting a subset of the plurality of content ranked according to a match with the search string. In some cases, a category label is determined for the content and is also used in the search string.

Abstract: Direction control of audio/video (A/V) recording and communication devices in network communication with additional cameras is provided. In one embodiment, an A/V recording and communication device comprises: a first camera configured to capture first image data, wherein the first camera is pointed in a first direction; a communication module; and a processing module comprising: a processor; and a camera application that configures the processor to: maintain the first camera in a low-power state; receive a power-up command signal from the backend server based on an output signal from a second camera; receive an orientation signal from the backend server based on the output signal from the second camera; point the first camera in a second direction in response to the orientation signal; power up the first camera in response to the power-up command signal; and capture the first image data in response to the power-up command signal.

Abstract: A telephony call connection process is provided which assumes that 100% of received calls have spoofed sources or contain otherwise untrustworthy caller-id (CID) information, and requires each caller to provide a prearranged personal identification number “PIN” (or secret code) associated with their caller-id (CID) in order to complete a connection. Additional mechanisms are provided to create and exchange the PIN (or secret code) in an environment in which the caller must first establish the ownership of the caller-id (CID) provided. The process described herein minimizes the risk of false positives and virtually eliminates the need for manual “screening” as is often required of the callee in similar systems. Furthermore, the process described herein is capable of operating entirely on the callee's equipment providing the same level of effectiveness entirely devoid of participation from any other switch or node in the call path or on the network.

Abstract: Technologies for audiovisual communication include an audiovisual server and a number of audiovisual client devices, including a presenter device and a number of audience devices. Each audience device captures an audiovisual stream and transmits the audiovisual stream to the audiovisual server. Each audience device also captures sensor input data such as eye tracking data or facial expression data and transmits abstracted sensor input data to the audiovisual server. The abstracted sensor input data may be based on the captured audiovisual stream. The audiovisual server determines an interestingness rating associated with each audience device based on the sensor input data, and selects one or more audiovisual streams based on the interestingness ratings. The audiovisual server transmits the selected audiovisual streams to the presenter device. The audiovisual server may update the interestingness rating algorithm based on feedback from the presenter device or the audience devices.

Abstract: A first device is disclosed, which is located at a first site and in communication with a second device located at a second site geographically separated from the first site. The first device includes a controller configured to automatically control selection of a view defining an area of the second site to be displayed by the first device. The controller automatically selects the view based on a display configuration of the first device. The controller is also configured to automatically control selection of a sound of the second site to be rendered by the first device. The controller automatically selecting the sound based on the selected view. The first device also includes a display configured to display the selected view of the second site based on a video image of the second site captured by the second device. The display has the display configuration.

Abstract: A system detects abnormalities in a call signal indicative of call fraud. The system includes a first device situated in an originating call network and configured to send call signals to a second device situated in a terminating call network. The first device is coupled to a first registry to which it sends the call data from the sent signals for storage as originating call records. The second device is coupled to a second registry to which it sends the call data from the received signals for storage as terminating call records. The first and second registries exchange verification requests and responses to detect whether discrepancies exist between the stored originating call records in the first registry and stored terminating call records in the second registry. The registries generate alerts based on detected discrepancies, which may be used by the devices to block the call fraud.

Abstract: An intercom system for collective housing comprises a main entrance station with a camera, a residential entrance substation with a camera and a residential master station for each residence in the housing, a storage unit that stores videos (V1) of visitors shot by the camera of the main entrance station by associating the videos with residence IDs of the respective residences to visit, and a control unit. The control unit includes a check unit that checks the videos (V1) against a video (V2) shot by the camera of a residential entrance substation. If the check by the check unit indicates a match, the control unit compares the residence ID associated with the match stored in the storage unit with that of the residence in which a call button of the residential entrance substation has been operated. The operation of the call button is invalidated if the IDs are different.

Abstract: The invention relates to, among others, a network device (10, 11, 12) for an intercom network (13) for permitting an audio communication, in particular a duplex audio communication with other users (14a, 14b, 14c, 14d, 14e, 14f) of the intercom network, comprising a housing (33) and a communication module (20a, 20b) arranged therein or thereon, with which a radio link can be established for the transmission of audio signals to another user, wherein the radio link is subject to the DECT protocol. The speciality, among others, consists in that the network device (10, 11, 12) comprises a means (21) for preventing or reducing multipath interferences.

Abstract: Disclosed are systems, methods, and non-transitory computer-readable media for bandwidth allocation in multi-track media communication that can include receiving a set of inbound media tracks; resolving track priority configuration for the set of media tracks; resolving media constraints that are at least partially derived from properties of the set of media tracks; producing bandwidth allocation configuration based on at least the track priority configuration and media constraints; and allocating bandwidth to outbound media tracks within a communication link to a client device wherein bandwidth of the outbound media tracks is allocated based on the bandwidth allocation configuration.

Abstract: Embodiments described herein disclose methods and systems for providing selective data access to representatives. In some embodiments, the system can monitor a call between a user and a representative regarding a subject matter. The user can have an associated profile with data, and the data can be locked such that the representative cannot access the data. During the conversation between the representative and the user, the system can continuously convert both parties' speech into text. The system can determine an intent of the call based on the text and unlock a portion of the data about the user based on the determined intent of the call. Only the unlocked portion of the data is displayed to the representative.

Abstract: Provided is a method and system for providing a video stream for a video conference. A video stream providing method may include managing class information in which a resolution range for the video conference is classified into a plurality of classes; determining at least two classes in which a resolution providable from a source providing client that participates in the video conference is included among the plurality of classes, based on the class information; encoding a video stream for the video conference as a plurality of layers using a resolution set for each of the determined at least two classes; and controlling an electronic device of the source providing client to transmit the video stream encoded as the plurality of layers to a server for the video conference over a network.

Abstract: Certain examples described herein provide a method for providing a collaborative session over a network. In these examples, a collaborative session is a series of geographically-separated temporally-coordinated events, such as a performance or concert. In examples, a global latency is set for the collaborative session. The global latency is set to a value greater than a longest latency for a plurality of client devices engaging in the collaborative session, and is defined as a function of a temporal rate for the series of temporally-coordinated events. During the collaborative session data streams are received from the plurality of client devices and presentation of the received data streams on the plurality of client devices is synchronised to enforce the global latency.

Abstract: This application provides a prompt method, applied to a portable device adsorbed on a magnetic holder. The method includes: a display of the portable device being off; and detecting, by the portable device, that a parameter related to a magnetic induction intensity deviates from a preset threshold range, lightening the display of the portable device when, before, or after outputting a voice prompt, and displaying, on the display, prompt information about moving the portable device. By using this method, a user can learn, in time, that the adsorption of the portable device on the magnetic holder is unstable, and move the portable device based on the prompt information, so that the portable device can be stably adsorbed on the magnetic holder, thereby effectively preventing the portable device from sliding down from the magnetic holder.

Abstract: A method and an apparatus for generating a video file, and a storage medium are disclosed in embodiments of this disclosure. The method includes: starting an image acquisition apparatus to acquire user image frames in real time, and starting a video decoding component to decode a predetermined source video, when a simulated video call request is received; synchronously obtaining a user image frame currently acquired by the image acquisition apparatus and a source video image frame from the source video currently decoded by the video decoding component; synthesizing the synchronously obtained user image frame with the source video image frame to obtain a simulated video call image frame; and displaying the simulated video call image frame in a simulated video call window, and generating a video file associated with the simulated video call according to the obtained simulated video call image frame.