Abstract: Methods and systems for routing multimedia traffic are described. A method may include receiving a communication originating from a user, transposing an alias transport network over one or more existing networks to route the communication, and routing the communication based on mapping rules.

Abstract: A system and a method for switching call agents in telecommunications relay service includes a TRS server system. The TRS server system includes a voice handler for processing voice data, a text handler for processing text data, and a controller for controlling, establishing, and terminating voice paths and data paths. The voice handler transmits a peer's voice to a first CA such that the first CA transcribes and converts the peer's voice into text data. The text handler receives the text data generated by the first CA. The controller selects a second CA; establishes a voice path and a data path between the second CA and the TRS server system; and terminate the voice path and data path associated with the first CA.

Abstract: Disclosed are example methods, systems, and devices for allowing caller computing devices to authenticate calls via a service provider computing system. Users may opt to have entities register to contact the user with a positive ID, icon, or other notification on the user's computing device transmitted by the service provider computing system. A caller computing device may use a unique security token of the user to activate the notification on the user's device. The user device may be used to exert control over the security token via a service provider client application running on the user device. The caller computing device may initiate authentication via an API call to the service provider computing system. The caller computing device is able to have items (text, images, documents, etc.) delivered to the user computing device if authenticated.

Abstract: A method and system for identifying an unwanted caller using a call answering system. The method comprises receiving, by a call records server, information about callers from a plurality of telephony devices and one or more phone number data sources, classifying, by the call records server, one or more of the callers as either wanted or unwanted callers based on the received information, and storing, by the call records server, the received information and the classification of the one or more of the callers into a directory. The method further comprises identifying, by a call answering server, that a call from a given caller from a phone number to a receiving telephony device is from an unwanted caller by searching the directory, and handling, by the call answering server, the call from the given caller according to one or more preferences of the user, the one or more preferences including rejecting the call from the receiving telephony device, playing a recorded message, and disposing of the call.

Abstract: A telephone system is described herein, wherein the telephone system is configured to assist a hearing-impaired person with telephone communications as well as face-to-face conversations. In telephone communication sessions, the telephone system is configured to audibly emit spoken utterances while simultaneously depicting a transcription of the spoken utterances on a display. When the telephone system is not employed in a telephone communication session, the telephone system is configured to display transcriptions of spoken utterances of people who are in proximity to the telephone system.

Abstract: A system, device and method for balancing resource usage at a plurality of computing terminals is provided. Predicted dispatcher workload is generated for one or more of channels and talkgroups, based on crime analysis data for one or more of regions and first responders associated with the one or more of the channels and the talkgroups. Subsets of the one or more of the channels and the talkgroups are assigned to the plurality of dispatcher terminals based at least on the predicted dispatcher workload for the one or more of the channels and the talkgroups and respective dispatcher profiles. Communications at each of the plurality of dispatcher terminals are controlled based on the assigning of the subsets of the one or more of the channels and the talkgroups to the plurality of dispatcher terminals.

Abstract: When a customer service representative (CSR) calls a customer, the customer may be able to authenticate himself or herself by providing the CSR with personal identifying information. However, the CSR may be unable to provide information to authenticate himself or herself to the customer. Thus, this patent document describes authentication techniques that can allow the CSR to authenticate himself or herself to the customer. For example, before or during a call that the second person (e.g., CSR) initiates to call a first person (e.g., customer), a notification message may be sent to the first person's user device. The content of notification message displayed on the user device may provide information to the first person which can allow the first person to determine whether the second person is trustworthy.

Abstract: One embodiment provides a method, including: detecting, using an application of an information handling device, an incoming call from another device, the incoming call being associated with an identifying message signed with a user-specific signature; determining, using a processor, whether the user-specific signature is associated with a valid signature; and accepting, responsive to determining that the user-specific signature is associated with a valid signature, the call. Other aspects are described and claimed.

Abstract: A computer-implemented method includes: receiving, by a computing device, an incoming telephone call from a caller; identifying, by the computing device, a telephone number associated with the telephone call; obtaining, by the computing device, contextual data based on the telephone number, predicting, by the computing device, one or more reasons for the telephone call based on the contextual data; and displaying, by the computing device, the one or more reasons for the telephone call.

Abstract: Systems and methods are described herein for maintaining and/or facilitating video call continuity between devices. For example, the systems and methods support video calls or other communications between multiple devices (e.g., a mobile device providing a video call stream of content and a drone or other moving device capturing and streaming content via a camera) providing video content to a target device, such as another mobile device.

Abstract: A system for handling calls in a network includes a memory storing instructions and a processor configured to execute the instructions to perform operations. The operations include receiving information about the calls for a time interval, determining, for the time interval, a total cost associated with handling the calls, including a network cost associated with transmitting data over the network, a processing cost for processing the information related to the calls, and a cost of dynamically reassigning master and slave roles to a plurality of nodes in the network. The operations further include determining an assignment of the master and slave roles for a plurality of accounts being handled by the plurality of nodes that results in the total cost having a minimum value, and implementing the optimal assignment among the plurality of the accounts based on the determination.

Abstract: A system comprising a switching device linked to a common display screen and including a wireless receiver configured to receive content, the switching device configured to use the received content to drive the common display screen and a plurality of interface devices, each interface device including an interface housing, an interface device processor, a control button mounted within the housing and a plug linked to the housing via a cable, the plug receivable within a connection port of a computing device, a first interface device including a first device processor, a first plug and a first control button, the first processor configured to perform the steps of, with the first plug received in the connection port of the first computing device and first content presented on the first display screen while other content is presented on the common display screen, detecting selection of the first control button and, upon detecting selection of the first control button, causing a wireless transmission to the switc

Abstract: Methods and systems described in this disclosure allow customers to quickly be authenticated. In some embodiments, a device and a user verifier are associated with a user profile. When a call is received from the device, the user may be requested to input the user verifier. After verifying that the device is unique to the user and that the user verifier matches the user verifier associated with the user profile, the user may be authenticated to the call or activity.

Abstract: An incoming communication processing system and method is disclosed for providing communication and data services to residents of a controlled facility. Specifically, the incoming communication processing system allows outside parties to initiate communications to residents of a controlled facility. The incoming communication processing system may work in conjunction with or separately from an outgoing communication processing system. Many restrictions and safeguards may be implemented within the incoming communication system in order to prevent improper use.

Abstract: The disclosed embodiments include a method for offline charging performed by an anchoring node of a telecommunications network. The anchoring node can send a request to an online charging system (OCS), where the request is for online metering of a call by a subscriber of the telecommunications network. The anchoring node may obtain an indication of an exception to the online metering of the call. In response, the anchoring node can perform a default call handling (DCH) procedure to allow the call on the telecommunications network despite an inability to perform the online metering. The anchoring node also generates a modified charging detail record (CDR) that includes an indication of the exception. The anchoring node can then send a message, which includes at least an indication of the modified CDR, to enable a mediation server to perform offline charging for the call.

Abstract: Systems, methods, and computer-readable media for call classification and for training a model for call classification, an example method comprising: receiving DTMF information from a plurality of calls; determining, for each of the calls, a feature vector including statistics based on DTMF information such as DTMF residual signal comprising channel noise and additive noise; training a model for classification; comparing a new call feature vector to the model; predicting a device type and geographic location based on the comparison of the new call feature vector to the model; classifying the call as spoofed or genuine; and authenticating a call or altering an IVR call flow.

Abstract: A method performed by a fitting device, the fitting device being a part of a hearing system configured for remotely configuring a hearing device, the method includes: obtaining hearing device data comprising a hearing device identifier of the hearing device; obtaining a session key; generating a configuration initiation request based on the session key and the hearing device identifier; transmitting the configuration initiation request to a server device; receiving a configuration initiation response from the server device, the configuration initiation response comprising configuration keying material; generating a configuration package based on configuration data for the hearing device and based on the configuration keying material, the configuration package comprising configuration package data; and transmitting the configuration package to the server device.

Abstract: Pre-authorized communication services and/or transactions are provided via a plurality of networks in response to a request received from a user to provide at least one of a communication service, a transaction and user account information via a plurality of networks of different types. Prior to processing the request, there is verification of the user's authorization to receive the at least one of the communication service, the transaction, and the user account information, and that an account associated with the user has a sufficient amount currently available for payment of the at least one of the communication service and the transaction. After verification, an authorized account associated with the user is charged in real time as the at least one of the communication service and the transaction is provided.

Abstract: A display apparatus includes a communication interface configured to communicate with another display apparatus, a display configured to display contents being shared with the other display apparatus and a video call user interface (UI) for a video call with a user of the other display apparatus, and a processor, in response to at least one of a gesture and a voice of the user included in video call data received from the other display apparatus satisfying a predetermined condition, configured to control the display to change a size of the video call UI displayed on the display.

Abstract: Automatic testing/analysis of local loops of telecommunications networks includes obtaining bits-per-tone data for a local loop of a telecommunications network and generating a bit value string from the bits-per-tone data. The bit value string is then analyzed to determine whether it includes a bit pattern indicative of an impairment of the local loop. Further approaches for automatically testing local loops of telecommunications networks include obtaining attenuation data for multiple tones carried by the local loop and determining whether the attenuation data falls below thresholds for providing a service using the local loop.