Patents Examined by Ranodhi Serrao
  • Patent number: 11368423
    Abstract: A dense passage retrieval machine learning model having a first encoder for resources and a second encoder for messages can automatically match relevant resources to computers or sessions based on analysis of a series of messages of an online chat conversation. Continuous re-training is supported based on feedback from a moderator computer and/or user computers.
    Type: Grant
    Filed: December 29, 2021
    Date of Patent: June 21, 2022
    Assignee: SUPPORTIV INC.
    Inventors: Helena Plater-Zyberk, Pouria Mojabi
  • Patent number: 11361150
    Abstract: In various implementations, a computing device: displays the document outline on the user interface; maintains, in a non-transitory computer-readable medium, a causal graph data structure representing the document outline, wherein the causal graph data structure includes a plurality of structure nodes, each structure node representing a level of the document outline; receives, via the user interface, an insertion of a new level to the document outline; in response to the insertion, defines a structure node that represents the inserted level; inserts a transition node in the causal graph data structure, wherein the transition node represents a relationship between the structure node and at least one other node of the causal graph data structure; inserts the structure node into the causal graph data structure as a child of the transition node; and updating the user interface to display the inserted level.
    Type: Grant
    Filed: June 17, 2021
    Date of Patent: June 14, 2022
    Assignee: WORKIVA INC.
    Inventors: Grant Nelson, Michael J. Thiesen, Aaron Hall, Nathan Woods, David Marne
  • Patent number: 11362982
    Abstract: An embodiment of the invention may include a method, computer program product, and system for detecting email messages sent from an automated mailing system. The embodiment may include analyzing email metadata of a user to detect an indication of automation. The embodiment may include identifying any email messages sent corresponding to the pattern of automation. The embodiment may include performing an action in response to the identified email messages.
    Type: Grant
    Filed: May 8, 2019
    Date of Patent: June 14, 2022
    Assignee: HCL Technologies Limited
    Inventors: Brenton P. Chasse, Andrew E. Davis, Cory W. Gorman, Zachary A. Stair
  • Patent number: 11342746
    Abstract: Systems include one or more critical datacenter connected to behind-the-meter flexible datacenters. The critical datacenter is powered by grid power and not necessarily collocated with the flexible datacenters, which are powered “behind the meter.” When a computational operation to be performed at the critical datacenter is identified and determined that it can be performed more efficiently or advantageously at a flexible datacenter, the computational operation is instead obtained by the flexible datacenters for performance. The critical datacenter and flexible datacenters preferably share a dedicated communication pathway to enable high-bandwidth, low-latency, secure data transmissions. A queue system may be used to organize computational operations waiting for distribution to either the critical datacenter or the flexible datacenter.
    Type: Grant
    Filed: September 17, 2019
    Date of Patent: May 24, 2022
    Assignee: LANCIUM LLC
    Inventors: Michael T. McNamara, David J. Henson, Raymond E. Cline, Jr.
  • Patent number: 11334343
    Abstract: Described herein are systems and methods for managing releases of an application in a controlled manner. A computing environment may include a first and second release of an application service, a message broker, a deployment management service and an application management service. The deployment management service may receive settings for the second release, configure the application management service in the computing environment with the settings, and transmit a request to the message broker to cause the application management service to receive messages published to a first category of the message broker. The application management service may receive a message from the message broker, identify a second category of the message broker corresponding to one of the first release or the second release, and publish the message to the second category of the message broker for consumption by one of the first release or the second release of the application service.
    Type: Grant
    Filed: February 9, 2021
    Date of Patent: May 17, 2022
    Assignee: Citrix Systems, Inc.
    Inventors: R. V. Shouri Gupta, Hemwant Kumar Prasad, Pakshal Kumar H Dhelaria
  • Patent number: 11323496
    Abstract: In some embodiments, a distributed computer network has a server node, a leader node, and a plurality of participant nodes that communicate via a communications network. During a first phase, the leader node generates a leader performance, each participant node receives and renders the leader performance and generates a corresponding participant performance, and the server node receives the leader performance and the participant performances and generates one or more group performances, each including multiple, synchronized performances. During a second phase, the server node transmits the one or more group performances to the participant nodes, and each participant node receives and renders a group performance, thereby allowing a corresponding participant at each participant node to perform along with the rendering of the corresponding group performance.
    Type: Grant
    Filed: October 26, 2021
    Date of Patent: May 3, 2022
    Inventor: Seth Weinberger
  • Patent number: 11323537
    Abstract: An intermediary server determines, for an asset handled by an origin server, piece(s) of content for inclusion in link header field(s) in an informational response that signifies that the piece(s) of content are predicted to be linked within a final response for the asset. The intermediary server generates an informational response that includes the link header field(s) and responds to a request from a client with the informational response. The intermediary server transmits the request to the origin server. The intermediary server receives the final response to the request from the origin server, and transmits the final response to the client.
    Type: Grant
    Filed: September 15, 2021
    Date of Patent: May 3, 2022
    Assignee: CLOUDFLARE, INC.
    Inventors: Alex Krivit, Rustam Xing Lalkaka, Samantha Aki Shugaeva, Edward H. Wang, Yuchen Wu
  • Patent number: 11303547
    Abstract: An information management method collects log information of one or more home electrical apparatuses corresponding to service providers. Display screen data is generated which indicates a status of the log information. The display screen data includes groups of information which each contain information on an apparatus, a service provider corresponding to the apparatus, and log information output from the apparatus. Provision of the log information of each group is individually selectable. The display screen data is provided via a network to a display terminal that performs access to a server device. Information is received from the display terminal, which indicates that selection on whether or not provision of the log information is performed. Provision of the log information is not performed on the selected group when a determination is made that refusal of provision of the log information on the selected group is performed.
    Type: Grant
    Filed: March 2, 2021
    Date of Patent: April 12, 2022
    Assignee: PANASONIC INTELLECTUAL PROPERTY CORPORATION OF AMERICA
    Inventors: Hideki Matsushima, Motoji Ohmori, Natsume Matsuzaki, Yuichi Futa, Toshihisa Nakano, Manabu Maeda, Yuji Unagami, Hiroshi Amano, Kotaro Hakoda
  • Patent number: 11296926
    Abstract: The present disclosure relates to a timeline visualization to enable users to more quickly find information and limit the amount of displayed information associated with one or more records. The timeline visualization displays events associated with a record as areas that are positioned along the timeline visualization. In some embodiments, the events displayed on the timeline visualization may be selected based on properties of the events and timeline parameters, such as dimensions of the timeline visualization and the areas to be displayed using the timeline visualization.
    Type: Grant
    Filed: January 7, 2021
    Date of Patent: April 5, 2022
    Assignee: ServiceNow, Inc.
    Inventors: Lisa Sherilyn Henderson, Betsy Cherian
  • Patent number: 11296967
    Abstract: Embodiments are directed monitoring network traffic using network monitoring computers. Metrics may be determined based on monitoring network traffic associated with entities in the network such that the metrics may be included in profiles associated each entity. The profiles may be compared with other profiles in a context database based on the metrics included in each profile and each other profile. In response to the profiles being unmatched by other profiles one or more active probes may be performed to collect other metrics that may be used to update profiles. In response to the one or more profiles being matched by the other profiles in the context database, a timestamp associated with the other profiles may be updated to a current time value. Reports that include information associated with the entities and the profiles or the updated profiles may be generated.
    Type: Grant
    Filed: September 23, 2021
    Date of Patent: April 5, 2022
    Assignee: ExtraHop Networks, Inc.
    Inventors: Jesse Abraham Rothstein, Benjamin Thomas Higgins, Michael Kerber Krause Montague, Kevin Michael Seguin
  • Patent number: 11290912
    Abstract: A method and system are for generating a report for delivery to or access or query by a network operator by determining, by a server-side proxy, optimization efficiency for traffic in a wireless network, tracking, by the server-side proxy, user-related information in the wireless network, generating, based on at least one of the optimization efficiency and the user-related information, a report for delivery to or access by an operator of the wireless network, the report including an alert of viral take-up of a new application, and performing, by the server-side proxy, traffic optimization functions alleviating traffic in the wireless network.
    Type: Grant
    Filed: March 16, 2020
    Date of Patent: March 29, 2022
    Assignee: Seven Networks, LLC
    Inventors: Michael Luna, Ari Backholm, Ross Bott
  • Patent number: 11283261
    Abstract: Systems include one or more critical datacenter connected to behind-the-meter flexible datacenters. The critical datacenter is powered by grid power and not necessarily collocated with the flexible datacenters, which are powered “behind the meter.” When a computational operation to be performed at the critical datacenter is identified and determined that it can be performed more efficiently or advantageously at a flexible datacenter, the computational operation is instead obtained by the flexible datacenters for performance. The critical datacenter and flexible datacenters preferably share a dedicated communication pathway to enable high-bandwidth, low-latency, secure data transmissions. A queue system may be used to organize computational operations waiting for distribution to either the critical datacenter or the flexible datacenter.
    Type: Grant
    Filed: July 29, 2019
    Date of Patent: March 22, 2022
    Assignee: LANCIUM LLC
    Inventors: Michael T. McNamara, David J. Henson, Raymond E. Cline, Jr.
  • Patent number: 11271988
    Abstract: When download operations get started in unison in conformity to RSS metafile delivery time-and-date information, the traffic is temporarily concentrated to a server, resulting in the risk of a system failure or else. In addition, it is inevitable to periodically check whether an RSS file on Web server is updated or not; so, users must delete update-unnecessary RSS files from those objects to be monitored. In view of this, the periodical update check timing of download control information is dispersed, thereby scattering download requests to the server. The download control information is provided with the information indicating whether such download control information is put under update management and/or expire time-and-date information in case the update management is to be done, whereby an information processing apparatus performs, based on the information, erase processing of the download control information when the download processing is completed.
    Type: Grant
    Filed: October 2, 2020
    Date of Patent: March 8, 2022
    Assignee: Maxell, Ltd.
    Inventors: Hiroyuki Koreeda, Satoshi Mio
  • Patent number: 11265227
    Abstract: Aspects of the present disclosure involve systems, methods, devices, and the like for obtaining real-time estimates. In one embodiment, a novel customizable, transferable system architecture is presented that enables the characterization of a task, designated for time estimate, into steps or processes. The characterization may occur using the novel architecture which introduces an estimates service module that can provide an initial timing estimate by obtaining a composite time estimate of all steps. Timing of each of the steps can be predicted using a job scheduling enterprise designed to model the job or step. In another embodiment, delays are captured by time estimate monitors which can provide the alerts and delta time differences. Such alerts and time differences can be updated and presented to the user.
    Type: Grant
    Filed: December 26, 2019
    Date of Patent: March 1, 2022
    Assignee: PAYPAL, INC.
    Inventors: Joshua Allen, Joshua Van Blake, Archana Murali
  • Patent number: 11256320
    Abstract: Systems include one or more critical datacenter connected to behind-the-meter flexible datacenters. The critical datacenter is powered by grid power and not necessarily collocated with the flexible datacenters, which are powered “behind the meter.” When a computational operation to be performed at the critical datacenter is identified and determined that it can be performed more efficiently or advantageously at a flexible datacenter, the computational operation is instead obtained by the flexible datacenters for performance. The critical datacenter and flexible datacenters preferably share a dedicated communication pathway to enable high-bandwidth, low-latency, secure data transmissions. In some situations, a computational operation is supported by multiple datacenters in a redundant arrangement, such as multiple flexible datacenters.
    Type: Grant
    Filed: October 21, 2019
    Date of Patent: February 22, 2022
    Assignee: LANCIUM LLC
    Inventors: Michael T. McNamara, David J. Henson, Raymond E. Cline, Jr.
  • Patent number: 11233715
    Abstract: In general, the disclosure describes techniques for adaptively determining one or more parameters of a service level agreement of an application. For instance, a network device may monitor round-trip times of a plurality of packets of a data flow of an application being transmitted over a link between an application server and a client device. The network device may determine an amount of retransmission of packets occurring during transmission of the plurality of packets of the data flow. The network device may predict, based at least in part on the round-trip times of the plurality of packets of the data flow and the amount of retransmission of packets occurring during transmission of the plurality of packets of the data flow, a round-trip time parameter for a service level agreement associated with the application.
    Type: Grant
    Filed: July 14, 2020
    Date of Patent: January 25, 2022
    Assignee: Juniper Networks, Inc.
    Inventors: Rajneesh Kumar, Peyush Gupta
  • Patent number: 11218386
    Abstract: Techniques for managing support computing services in computing systems are disclosed. One example technique includes analyzing data representing a service ticket having data representing multiple messages exchanged between the user and a support entity of a support tier in the computing system. Based on the analysis, an interaction pattern in the multiple messages can be identified. The interaction pattern includes a sequence of words or phrases arranged in a chronological order. The method can further include determining whether the identified interaction pattern matches one or more interaction patterns corresponding to previously escalated service tickets and triggering a notification of the immediate escalation of the service ticket to another support entity in another support tier in response to determining that the interaction pattern matches one of the one or more interaction patterns corresponding to previously escalated service tickets.
    Type: Grant
    Filed: September 23, 2019
    Date of Patent: January 4, 2022
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Udayan Kumar, Nishant R. Bhatt, Rakesh Namineni, Manoj Kumar, Michael David Helm, Cole Robert Fornia, Chitra Mandyam, Ramanathan Muthiah
  • Patent number: 11212337
    Abstract: Techniques to measure consumption of content pages comprising a plurality of distinct content assets are disclosed. In various embodiments, content consumption signal data gathered by a plurality of clients, the content consumption signal data reflecting for at least a subset of content pages user engagement by content asset comprising the content page, is received. The received content consumption signal data and content attribute data associated with each respective content page are used to compute for each content page a content consumption metric reflecting an amount of content determined to have been consumed.
    Type: Grant
    Filed: July 15, 2020
    Date of Patent: December 28, 2021
    Assignee: Nativo, Inc.
    Inventor: Justin Yoo Choi
  • Patent number: 11206183
    Abstract: A narrow-band wireless data network includes a central provisioning server that is configured for providing command and control data to the network, to retain the mesh-tree structure of the network, and to manage and retain all sensor data and new connection requests. A gateway device is connected to the central provisioning server for communicating with the network through a first and a second radio receiver/transmitter that is configured to send and receive data on at least one frequency channel. Multiple device nodes that control and communicate with associated sensor devices for collecting sensor data. The device nodes interpret and execute commands transmitted from the gateway device or other device nodes on the network addressed to individual device nodes. The commands are executed with no acknowledgment.
    Type: Grant
    Filed: July 11, 2019
    Date of Patent: December 21, 2021
    Assignee: Synap Technologies Limited.
    Inventor: Thomas Kwan
  • Patent number: 11206202
    Abstract: A system includes Session-Initiation-Protocol (SIP) servers that provide services for a respective set of endpoints. A monitor server can receive connectivity status of the respective set of endpoints based on registration status provided by the endpoints to the SIP servers. Based upon the received connectivity status, endpoints having connectivity problems are parsed into one or more subgroups. Potential problem sources are identified for the connectivity problems of the parsed endpoints. For each of the subgroups, the monitor server determines whether the subgroup exceeds a corresponding trigger threshold. In response a corresponding trigger threshold being exceeded, an action profile specifying an entity is accessed. A notification is transmitted to the entity.
    Type: Grant
    Filed: May 26, 2020
    Date of Patent: December 21, 2021
    Assignee: 8x8, Inc.
    Inventors: Zhishen Liu, Bryan R. Martin