Abstract: Techniques are described for performing complaint prioritization using one or more machine learning models for customer communications. For example, a computing system includes a memory and one or more processors in communication with the memory. The one or more processors are configured to receive communication data indicative of a service inquiry from a user device, generate a set of emotion factor values that indicate a measure of particular emotions in the service inquiry, determine, using a machine learning model and based on the set of emotion factor values, an emotional priority score for the service inquiry, and determine a response priority order for the service inquiry based on at least the emotional priority score.

Abstract: A ferroelectric liquid crystal (FLC) material in a vertically aligned liquid crystal cell, comprising at least one chiral compound and at least one non-chiral liquid crystal compound, with a sub-micron scale helix pitch less than 300 nm, spontaneous polarization greater than 100 nC/cm2, and a tilt angle greater than 38 degrees. The ferroelectric liquid crystal (FLC) material provides an extremely large Kerr constant in a vertically aligned liquid crystal cell at the communication band of the light and therefore reduces the driving voltage and response time.

Abstract: Disclosed are various embodiments for seamless insertion of modified media content. In one embodiment, a modified portion of video content is received. The modified portion has a start cue point and an end cue point that are set relative to a modification to the video content to indicate respectively when the modification approximately begins and ends compared to the video content. A video coding associated with the video content is identified. The start cue point and/or the end cue point are dynamically adjusted to align the modified portion with the video content based at least in part on the video coding.

Abstract: A computerized method is provided for digitally signing a digital document related to a transaction request from a customer. The method includes receiving, by a computing device, data related to the transaction request from the customer via a web-based interface. Receipt of the transaction data initiates a request session. The method also includes recording during the request session a voice signature sample from the customer via the web-based user interface and verifying the customer for the transaction request by comparing the voice signature sample with a stored voice print of the customer. Further, a consolidated record for the transaction request is generated that includes the transaction data and the transaction result. The digital document is populated with the transaction data if the customer is verified, where the digital document is treated as being digitally signed by the customer.

Abstract: Techniques are described for determining a likelihood that a customer communication is fraudulent using one or more machine learning models. For example, a computing system includes a memory and one or more processors in communication with the memory. The one or more processors are configured to: receive a set of emotion factor values for communication data of a current communication associated with a customer, wherein each emotion factor value indicates a measure of a particular emotion factor in the current communication; classify, using an emotion variance model running on the one or more processors, the current communication into an emotional fraud category based on the set of emotion factor values for the current communication associated with the customer; and determine a risk score for the current communication indicative of a probability that the current communication is fraudulent based on at least the emotional fraud category for the current communication.

Abstract: Some users of a data management system (DMS) may use multiple computing environments to replicate and store virtual machines (VM)s, such as for backup and recovery purposes. For example, different replication environments may include one or more private data centers, one or more cloud environments or any combination thereof. A user may schedule a failover procedure for an application. A DMS may perform a failover procedure that reduces downtime and eliminates data loss. The DMS may capture and replicate a snapshot of a VM running on a source computing environment to a target computing environment, power down the VM on the source computing environment, capture and replicate a second snapshot of the VM to the target computing environment, and power on the VM at the target computing environment. As the additional snapshot includes a relatively small amount of data replication at the target computing environment may proceed quickly, reducing downtime.

Abstract: Disclosed in some examples are methods, systems, and machine readable mediums which provide summaries of topics determined within a corpus of documents. These summaries may be used by customer service associates, analysts, or other users to quickly determine both topics discussed and contexts of those topics over a large corpus of text. For example, a corpus of documents may be related to customer complaints and the topics may be summarized to produce summaries such as “credit report update due to stolen identity.” These summarizations may be used to efficiently spot trends and issues.

Abstract: Systems and methods described herein provide for novel boundary generation features for interleaving additional content into media content. Media content may be received which includes a video and audio portion. An unencrypted encode of the video portion may be generated. A first set of time stamps for the video portion may be generated using a computer vision algorithm. A second set of time stamps for the video portion may be generated for identifying IDR frames using a first algorithm. A third set of time stamps may be generated to serve as boundaries for interleaving additional content into the media content based on a priority algorithm that uses the first set of time stamps and the second set of time stamps. The video portion may be encoded using the third set of time stamps to determine the IDR frames for the media content.

Abstract: An example method involves providing an interface that simultaneously displays an indication of a respective volume corresponding to each of at least two zone players and displays a respective selectable icon corresponding to each of the at least two zone players. Each respective selectable icon indicates whether the corresponding zone player has been selected for a group, and at least one of the respective selectable icons indicates that a respective zone player has been selected for the group. The interface further displays an indication of a group volume associated with the at least one selected zone player. The method further includes receiving a command to change at least one of a respective volume of one or more of the at least one selected zone player or the group volume, and transmitting an indication of the received command to one or more of the at least one selected zone player.

Abstract: Systems and methods described herein provide for novel boundary generation features for interleaving additional content into media content. Media content may be received which includes a video and audio portion. An unencrypted encode of the video portion may be generated. A first set of time stamps for the video portion may be generated using a computer vision algorithm. A second set of time stamps for the video portion may be generated for identifying IDR frames using a first algorithm. A third set of time stamps may be generated to serve as boundaries for interleaving additional content into the media content based on a priority algorithm that uses the first set of time stamps and the second set of time stamps. The video portion may be encoded using the third set of time stamps to determine the IDR frames for the media content.

Abstract: Disclosed herein are related to systems and methods for wireless communication. In one aspect, a system includes a first wireless interface configured to communicate at a first frequency band and a second frequency band. In one aspect, the system includes a second wireless interface configured to communicate at a third frequency band and a fourth frequency band. In one aspect, the system includes a switch configured to select either communication at the second frequency band or the third frequency band. In one aspect, the system includes a multi-band filter configured to couple i) the first wireless interface, ii) the second wireless interface, and iii) the switch, to a single antenna.

Abstract: A wireless communication device may include one or more processors. The one or more processors may transmit one or more first request frames to a wireless communication node and a wireless user device. The one or more first request frames may indicate to the wireless communication node to perform a first transmission to the wireless communication device during a first service period (SP). The one or more first request frames may indicate to the wireless user device to perform a second transmission to the wireless communication device during the first SP. The one or more processors may receive, during the first SP, according to the one or more first request frames, the first transmission from the wireless communication node, and the second transmission from the wireless user device.

Abstract: A memory controller couples to a data fabric clock domain, and to a physical layer interface circuit PHY clock domain. A first interface circuit adapts transfers between the data fabric clock domain (FCLK) and the memory controllers clock domain, and a second interface circuit couples the memory controller to the PHY clock domain. A power controller responds to a power state change request by sending commands to the second interface circuit to change parameters of a memory system and to update a set of timing parameters of the memory controller according to a selected power state of a plurality of power states. The power controller further responds to a request to synchronize with a new frequency on the FCLK domain by changing a set of timing parameters of the clock interface circuit without changing the set of timing parameters of the memory system or the selected power state.

Abstract: Systems and methods for configuring reduced repetitions for ultra-wideband (UWB) physical layer headers may include a first UWB device that generates a packet including a first header and a second header. The first header may include a plurality of bits indicating a data rate and an encoding scheme of a payload of the packet. The first UWB device may transmit the packet to a second UWB device. The second UWB device may receive and decode the packet according to the encoding scheme and the data rate.

Abstract: Systems and methods for configuring ultra-wideband (UWB) physical layer headers may include a first UWB device which generates a packet including a header having information indicating a data rate of a payload included in the packet. The first UWB device may transmit the packet to a second UWB device.

Abstract: Examples described herein involve switching between two user accounts of a streaming media service. In an example implementation, a playback device stores data representing credentials for multiple user accounts including a first user account of a first streaming audio service and a second user account of the first streaming audio service. The playback device receives instructions to play first audio content from the first streaming audio service and plays back the first audio content by streaming data representing the first audio content from one or more servers of the first streaming audio service using credentials of the first user account. The playback device detects a trigger associated with the first user account of the first streaming audio service and switches from streaming data representing the first audio content using credentials of the first user account to streaming data representing the first audio content using credentials of the second user account.

Abstract: Reset Domain Crossing (RDC) detection and simulation is provided via identifying a plurality of RDCs between flip-flops of a sequence of flip-flops leading to an observation point in a circuit design; classifying each RDC of the plurality of RDCs as one of observable at the observation point or not observable at the observation point based on a reset order applied to the sequence of flip-flops; and outputting a list of the plurality of RDCs classified as observable at the observation point.

Abstract: A method may include detecting parameter(s) of communication between an AP and a STA. The method may include determining a training configuration for a channel estimation of the communication based on the parameter(s). The method may include transmitting a DL transmission or a trigger frame to the STA. The DL transmission may include a training block configured according to the training configuration. The trigger frame may include the training configuration and instructions for the STA to include a training block configured according to the training configuration in a UL transmission to the AP. The STA may be configured to determine the channel estimation of a channel of the communication using the training block of the DL transmission received at the STA. Alternatively, the method may also include determining the channel estimation of a channel of the communication using the training block of the UL transmission received at the AP.

Abstract: A data management system (DMS) may support multi cloud failover recovery. For example, the DMS may receive a configuration for a failover recovery procedure. The configuration may include, for a set of virtual machines, respective target environments to which to recover the set of virtual machines as part of the failover recovery procedure. In response to a failover event, the DMS may deploy a respective network translator at the target environments. Additionally, as part of the failover recovery procedure, the DMS may instantiate the set of virtual machines on respective target environments. The network translators may store a location of virtual machines instantiated on the respective target environments. A request to access an application supported by the set of virtual machines may be received at a target environment, and the network translators may be used to route a packet associated with the request between the target environments.

Abstract: An optical apparatus is comprising an optical imaging arrangement generating either an image of the original object field or the field of the original sample at the pupil plane which consist of both amplitude and phase information. The apparatus is further comprising a digital adaptive optics arrangement with a wave front sensor and a computing unit, which is adapted to generate at least one orthogonally translated digital copy of the original sample object field at the spatial Fourier or pupil plane and to analytically calculate a wave front error based on the phase difference between the original sample wave front and its digital copy or copies.