Abstract: A zero trust network access appliance deployed at a customer premises can support gateway and cloud modes. In a gateway mode, the appliance operates as a zero trust network access gateway, and provides zero trust network access to applications hosted at the customer premises, using a firewall at the customer premises for network security. In the cloud mode, the appliance initiates a secure connection with a remote, cloud computing platform that provides a front end for zero trust network access. A threat management facility for the customer provides a control plane for managing zero trust network access provided through the cloud computing platform.

Abstract: A biological specimen of a subject is handled and tracked for a procedure involving that specimen. Prior to initiation of the procedure, a first procedure data structure (PDS) is generated. The first PDS binds an identifier corresponding to the subject with an indicator of a procedure to be performed on the specimen and identifiers of a specimen container and a specimen holder that physically contacts the biological specimen, as well as a scheduled time for the procedure. A schedule of a plurality of PDSs including the first PDS, is displayed on a display device of a graphical user interface. Following initiation of the procedure, the first PDS is updated based on user input, and after the procedure, at least a portion of the first PDS, as updated, is stored in a database in conjunction with other PDSs respectively associated with other completed procedures.

Abstract: The present invention provides a robust and effective solution to an entity or an organization by allowing to visualize the flow of automotive data signals from a source system to a sink system with different metric signals at each step and creating a mechanism for creating automotive signal quality marker (ASQM) for high quality automotive data signals by determining high value data parameters, inter-parameter correlation, data quality variation with trip duration, and frequency of data collection/distribution across datasets. The quality criterion thus developed is applied to data generated from a plurality of data sources. The ASQM may be calculated by converting the developed automotive data signals quality criterion into a numeric value on a specified scale. It can be used by all stakeholders in the value chain for consistent measurement of automotive data signals quality.

Abstract: Understanding emojis in the context of online experiences is described. In at least some embodiments, text input is received and a vector representation of the text input is computed. Based on the vector representation, one or more emojis that correspond to the vector representation of the text input are ascertained and a response is formulated that includes at least one of the one or more emojis. In other embodiments, input from a client machine is received. The input includes at least one emoji. A computed vector representation of the emoji is used to look for vector representations of words or phrases that are close to the computed vector representation of the emoji. At least one of the words or phrases is selected and at least one task is performed using the selected word(s) or phrase(s).

Abstract: Techniques described herein relate to message distribution in a contact center. Messages generated by an administrator and/or by a trained model processing data from customer interactions with the contact center are stored in a message queue. A desktop application running on a representative device and hosted by the contact center queries the message queue for messages intended for a representative using the representative device. Messages intended for the representative are automatically displayed on the representative device, e.g., on the desktop.

Abstract: Data is collected from a set of devices according to a data collection policy. The data is associated with at least one of: device configuration, device state, or device behavior. A norm is established using the collected data. A different data collection policy is established based on the norm. Data is collected from a particular device according to the different data collection policy. The norm is compared to the data collected from the particular device. If there is a deviation beyond a threshold deviation between the norm and the data collected from the particular device, a responsive action is taken.

Abstract: Techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based, desktop application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The desktop application may collect data associated with use of the container application image and transmit the collected data to a contact center server. The contact center server may process the data, in some instances along with data from additional desktop applications on additional client devices, to implement one or more integrated models across the contact center environment.

Abstract: A customer relationship management (CRM) platform may use data objects to store data associated with a virtual meeting. The CRM platform may store information about a virtual meeting in a meeting object, and store information about meeting participants in participant objects linked to the meeting object. The CRM platform may also store meeting information, returned from a separate virtual meeting platform that will host the virtual meeting, in the meeting object and the participant objects. Accordingly, the CRM platform can use the meeting object and participant objects to display meeting information in a user interface, allow users to edit meeting details via the CRM platform, and/or allow users to join the virtual meeting via the CRM platform without separately logging in to the virtual meeting platform.

Abstract: Updates to projected data subsets may be ordered using conditional operations. When updates to a data set are received, a determination is made according to a schema for a projected subset of the data set as to whether the update is to be propagated to the projected subset of the data set. If the update is to be propagated, a comparison of a version identifier for the update may be made with a version identifier for the subset to determine whether performance of the update is consistent with an ordering of updates performed to the first data set. If the comparison indicates the performance of the update is consistent, then the update may be performed to the projected subset. If not, then the update may not be performed.

Abstract: Aspects of the present disclosure relate to modularizing and embedding modules across a variety of web applications. More specifically, the present disclosure provides an adaptive UI module to web application servers that adapts its format upon evaluating an environment of the web application and receiving a user request for supplemental information. For example, a single adaptive UI module may be used across a variety of web applications, with a variety of requests for supplemental content from within each web application, to generate multiple, unique formatted UI modules. In this way, a single adaptive UI module may generate formatted UI modules specific to the formatting requirements of each requesting web application, with supplemental content related to each unique user request from within each web application.

Abstract: Offline building of a projected data subset may be performed. A request to create a data set that is a projected subset of data from a source data set may be received. A data store separate from the data store storing the source data set may store a copy of the source data set that is used to replicate items to the projected subset of data according to a schema for the projected data subset. Updates made to the source data set may also be replicated to the projected data subset according to the schema. Conflicts between replicated items and replicated updates to the projected data set may be resolved by comparing a version identifier for the replicated update and replicated item to determine what to store in the projected data subset.

Abstract: A device receives network condition information. The network condition information is indicative of network resource availability at a plurality of locations. The device processes the network condition information to associate network resource availability identified in the network condition information with one or more airspace voxels that represent one or more three-dimensional (3D) portions of airspace corresponding to the plurality of locations. The device receives flight parameters relating to a proposed flight plan of an unmanned aerial vehicle (UAV) through airspace represented by a set of airspace voxels, and network performance parameters associated with the proposed flight plan. The device determines that the network resource availability that is associated with the set of airspace voxels fails to satisfy the network performance parameters, and performs one or more actions to enable the UAV to access network resources that satisfy the network performance parameters.

Abstract: A customer relationship management (CRM) platform may use data objects to store data associated with a virtual meeting. The CRM platform may store information about a virtual meeting in a meeting object, and store information about meeting participants in participant objects linked to the meeting object. The CRM platform may also store meeting information, returned from a separate virtual meeting platform that will host the virtual meeting, in the meeting object and the participant objects. Accordingly, the CRM platform can use the meeting object and participant objects to display meeting information in a user interface, allow users to edit meeting details via the CRM platform, and/or allow users to join the virtual meeting via the CRM platform without separately logging in to the virtual meeting platform.

Abstract: A biological specimen of a subject is handled and tracked for a procedure involving that specimen. Prior to initiation of the procedure, a first procedure data structure (PDS) is generated. The first PDS binds an identifier corresponding to the subject with an indicator of a procedure to be performed on the specimen and identifiers of a specimen container and a specimen holder that physically contacts the biological specimen, as well as a scheduled time for the procedure. A schedule of a plurality of PDSs including the first PDS, is displayed on a display device of a graphical user interface. Following initiation of the procedure, the first PDS is updated based on user input, and after the procedure, at least a portion of the first PDS, as updated, is stored in a database in conjunction with other PDSs respectively associated with other completed procedures.

Abstract: Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.

Abstract: A client of a distributed database service may conveniently enable replication of data from a source table to a destination (e.g., a different service/database table) by submitting a request enable replication for the source table. In response to the request to enable replication, the database service enables replication for the source table. To replicate a change, the database service may modify a format of the change based on a data storage format of the destination that is different than a data storage format of the database service. The database service monitors the performance of the replication and based on the performance, the database service may automatically modify the capacity to perform the replication of changes to the destination (e.g., by assigning additional resources to replication).

Abstract: An electronic gaming system includes at least one processor configured to provide a reel-based wagering game. In the game, a matrix of symbol positions is displayed, and during each spin of the reels, the processor determines whether at least one symbol displayed in the matrix is a target (or collectable) symbol. When at least one target symbol is displayed, the processor also determines whether a threshold number of such target symbols have been accumulated from the matrix by the player, and if so, the processor awards a plurality of free games, each of which is evaluated against an upgraded paytable. The upgraded paytable defines a plurality of upgraded awards for a variety of symbol combinations, at least some of which incorporate the target symbol. In some cases, a different (e.g., upgraded) version of the target symbol may be displayed during free games.

Abstract: A method for risk scoring a blockchain transaction includes: storing blockchain data associated with a blockchain, the data including a plurality of blocks, each block including a block header and transaction values, each transaction value including a sending address, recipient address, and transaction amount; receiving a new transaction value related to a proposed blockchain transaction and a node identifier associated with a node included in a blockchain network associated with the blockchain, the new transaction value including a user address, transacting address, and blockchain amount; identifying transaction values in the blockchain where the sending address or recipient address is associated with a transacting cryptographic key pair also associated with the transacting address; determining a risk score for the proposed blockchain transaction based on at least the data included in each of the identified transaction values and the new transaction value; and transmitting the determined risk score.

Abstract: Inferences may be obtained to handle access requests at a non-relational database system. An access request may be received at a non-relational database system. The non-relational database system may determine that the access request uses a machine learning model to complete the access request. The non-relational database system may cause an inference to be generated using data items for the access request as input to the machine learning model. The access request may be completed using the generated inference.

Abstract: The present disclosure provides a system and a method facilitating optimized distribution of automotive signals across various consumers and providers. The system provides real-time data distribution to consumers, where the data is collected from a plurality of sources within a vehicle as well as different data providers. The system creates a profile pyramid, where basic signals in the incoming data are mapped to a base profile of the pyramid and includes additional and more advanced signals. The signal definition in each layer of the pyramid is based on common ontology and is agnostic of the signals defined by data providers. Each data consumer is tagged to a profile layer within the profile pyramid. A distributor distributes the data at a chosen frequency and sends multiple signals to different consumers without maintaining multiple copies of the configuration or incoming data.