Abstract: Techniques described herein relate to representative monitoring in a contact center environment. Data associated with a customer interaction, including content of the interaction and video of a representative display during processing associated with the interaction, are presented to an administrator in real time or near real time for monitoring during an interaction. In some examples, a contact center server may receive an event notification when a live contact begins, and may generate data files associated with the live contact to allow the administrator to monitor the contact. In some instances, the contact center server may continue to generate data after conclusion of the live contact, to allow the administrator to monitor and guide post-contact processing performed by the representative. The contact center server also may allow administrators to select live contacts for monitoring and/or receive alerts when pre-selected representatives commence live contacts that can be monitored.

Abstract: Non-relational database operations are invoked to provide results consistent with commands specified in a relational query language. A request to access data in a non-relational database is received that includes one or more commands specified in a query language for accessing data according to a relational data scheme. The request may be evaluated to determine one or more Application Programming Interfaces (APIs) to invoke operations at the non-relational database that provide a result consistent with the commands specified in the query language. The determined APIs are executed and a result returned for the request based on the execution of the APIs.

Abstract: Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.

Abstract: Devices, systems, and methods are provided for managing advertisement exposure. The method may include receiving, by a first device, from a second device, an audio fingerprint based on presentation of first media content using a first media channel at a first time; determining, using automatic content recognition, that the audio fingerprint represents a portion of a first advertisement; determining that the first advertisement was presented at a second time using a second media channel and the second device; determining that a first number of times that the first advertisement has been presented to the user exceeds a first threshold number and that a second number of times that the first advertisement has been presented to the user does not exceed a second threshold number; refraining from selecting the first advertisement at a third time; and selecting the first advertisement for presentation at a fourth time.

Abstract: A device receives network condition information. The network condition information is indicative of network resource availability at a plurality of locations. The device processes the network condition information to associate network resource availability identified in the network condition information with one or more airspace voxels that represent one or more three-dimensional (3D) portions of airspace corresponding to the plurality of locations. The device receives flight parameters relating to a proposed flight plan of an unmanned aerial vehicle (UAV) through airspace represented by a set of airspace voxels, and network performance parameters associated with the proposed flight plan. The device determines that the network resource availability that is associated with the set of airspace voxels fails to satisfy the network performance parameters, and performs one or more actions to enable the UAV to access network resources that satisfy the network performance parameters.

Abstract: A method and a system for conducting a transaction using an electronic chip are provided. One or more details of a plurality of payment modes and a first authentication parameter are stored in the electronic chip. The electronic chip receives an authentication request including a second authentication parameter from a terminal device when the transaction is initiated at the terminal device. The electronic chip compares the first and second authentication parameters, and communicates an authentication response including one or more details of a first payment mode of the plurality of payment modes to the terminal device based on a match between the first authentication parameter and the second authentication parameter. The transaction is processed based on the authentication response.

Abstract: Examples described herein include systems and methods for test automation of a graphical user interface (GUI) using a screen element structure. The test automation can utilize a test script that identifies screen elements and corresponding actions to perform. The test script can identify screen elements with physical identifiers. The test automation can request the screen element structure from a server and retrieve one or more logical identifiers that correspond to the physical identifier. This can allow the test automation to use the logical identifier that is suitable for the particular GUI screen being tested and the automation platform itself. The test script can remain the same even when logical identifiers evolve since the screen element structure can be updated to include new logical identifiers.

Abstract: Inferences may be obtained to handle access requests at a non-relational database system. An access request may be received at a non-relational database system. The non-relational database system may determine that the access request uses a machine learning model to complete the access request. The non-relational database system may cause an inference to be generated using data items for the access request as input to the machine learning model. The access request may be completed using the generated inference.

Abstract: A system to store specimen containers in a temperature controlled environment includes at least a first temperature sensor positioned to sense a temperature in a first region of the temperature controlled environment in an interior of the cryogenic storage tank and at least a first level sensor positioned to sense a level of a cryogenic medium within the temperature controlled environment in the interior of the cryogenic storage tank. A method of storing specimen containers in a temperature controlled environment includes monitoring one or more parameters within the temperature controlled environment to prevent exposure of biological samples within the specimen containers to parameters that put the viability of the biological samples at risk.

Abstract: The present invention provides a robust and effective solution to an entity or an organization by allowing aggregation of a set of automotive data packets pertaining to single trip using one or more common identifiers and one or more timestamps to enable enhanced data analytics and data correlation. The set of automotive data packets may be then segregated based on a plurality of sensor signals and a plurality of calculated signals to obtain a set of derived signals. The set of derived signals can provide an option of moving calculation of derived signals outside of vehicle to reduce computation cost on the vehicle. The size of the data packets may be optimized by sending the plurality of sensor signals outside of minimum signal set, only when one or more values change from the last stored value.

Abstract: Techniques described herein relate to representative monitoring in a contact center environment. Data associated with a customer interaction, including content of the interaction and video of a representative display during processing associated with the interaction, are presented to an administrator in real time or near real time for monitoring during an interaction. In some examples, a contact center server may receive an event notification when a live contact begins, and may generate data files associated with the live contact to allow the administrator to monitor the contact. In some instances, the contact center server may continue to generate data after conclusion of the live contact, to allow the administrator to monitor and guide post-contact processing performed by the representative. The contact center server also may allow administrators to select live contacts for monitoring and/or receive alerts when pre-selected representatives commence live contacts that can be monitored.

Abstract: A system and method facilitates transfers of specimen containers (e.g., vials with caps) between storage cassettes and carrier cassettes. The storage cassettes are designed to be stored in cryogenic refrigerators while the carrier cassettes are designed to be temporarily stored in a portable carrier. Identification information is read from wireless transponders carried by the specimen containers. Visual mappings of the positions of the specimen container in the cassettes is provided. Presence and position of the specimen containers in the cassettes is verified, and alerts of inconsistencies provided along with corrective commands. Inventories of specimen container and even specific specimen holders are provided.

Abstract: A method of FPGA compilation for an emulation system includes receiving a netlist for an FPGA, partitioning the netlist into a set of sub-FPGA netlists, and mapping each of the sub-FPGA netlists in the set to a corresponding dynamic sub-FPGA region of the FPGA. The method further includes implementing the sub-FPGA netlists of the set in parallel to obtain a corresponding set of sub-FPGA bitstreams.

Abstract: A method of reducing activity of sulfur and/or nitrogen metabolizing bacteria is provided. The method includes adding a composition of an alkali metal salt of chlorite and/or an alkali metal salt of chlorate and hydrogen peroxide to process water of a cooling tower and increasing a concentration of the composition from about 0 ppm to about 300 ppm in about 1 to about 100 minutes. The method results in significant savings of caustic and reduces sulfur and/or nitrogen metabolizing bacteria in the process water.

Abstract: Biocides produced in situ for various applications of use are disclosed. Methods of generating and feeding thereof for various applications of use are disclosed according to the invention. In an aspect, oxidizing, non-chlorinated halogenated biocides are provided.

Abstract: A method for securing a service implemented on a computer network includes identifying network assets in the computer network used by the service. The method further includes identifying vulnerabilities in one or more of the network assets, determining an asset risk score for each of the network assets, and determining a service risk score for the service. The method involves implementing one or more vulnerability remediation actions on the computer network to reduce the service risk score and secure the service.

Abstract: Techniques described herein relate to message distribution in a contact center. Messages generated by an administrator and/or by a trained model processing data from customer interactions with the contact center are stored in a message queue. A desktop application running on a representative device and hosted by the contact center queries the message queue for messages intended for a representative using the representative device. Messages intended for the representative are automatically displayed on the representative device, e.g., on the desktop.

Abstract: The present disclosure relates to a system (102) for managing bulk consent, the system includes a processor (202) operatively coupled to a memory, the memory storing instructions executable by the processor to receive, from a first entity (108), a bulk consent request for one or more vehicles, wherein the bulk consent request comprises a plurality of categories of automotive data, each category comprises a set of parameters associated with corresponding one or more vehicles, indicate, by the first entity (108), a set of control values associated with corresponding one or more vehicles, the set of control values control access to the set of parameters, receive, by a second entity (110), the bulk consent request from the first entity through a distributor (104) and modify the set of parameters based on the set of control values specified by the first entity in the bulk consent request.

Abstract: A device receives a notification indicating a failure of a first server device responsible for a primary message queue that includes messages at a time of the failure. A second server device is responsible for a standby message queue to which the messages are replicated, where a position in the standby message queue and a message time are assigned to each of the replicated messages. The device obtains a record time that identifies the message time of one of the messages that was last obtained from the primary message queue prior to the failure, compares an adjusted record time and the message time of one or more of the messages of the standby message queue to determine a starting position in the standby message queue, and processes messages obtained from the standby message queue beginning at one of the messages assigned to the position that matches the starting position.