Abstract: An approach is provided for chat-based crisis management services. A crisis situation is recognized based on one or more events. Individuals needed for crisis management are identified and a bridge communication channel for a plurality of the identified individuals is facilitated. Data is shared among the identified individuals that participate in a chat session on the bridged communication channel. Dated exchanged among the participants is stored during the chat session. Access to the stored chat data is provided to the participants.

Abstract: A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.

Abstract: An approach is provided for managed instant communication (or chat)-based customer support services. Data communication is received, at a customer service platform, from a customer requesting assistance. An instant communication session is established between the customer and an agent at the customer service platform. Speech-to-text conversion operation is activated for the agent, wherein the agent corresponds during the instant communication session by speech. Agent speech correspondence is converted during the instant communication session to text data. Agent correspondence is transmitted to the customer as text data.

Abstract: An approach is disclosed for providing an integrated call and chat conferencing system. A first participant joins in a conference, wherein the first participant communicates over a voice session. The voice session is converted into a text stream and stored. A second participant joins in the conference, wherein the second participant communicates over a chat session. The stored converted text stream is presented to second participant.

Abstract: Methods for detecting and treating Mycobacterium-related diseases including reducing Mycobacterial virulence, reducing RV3133c dimerization, and treating a subject with a Mycobacterial infection using identified compounds are disclosed. Examples of compounds useful in the treatment of Mycobacterium-related diseases include N-(4-[(acetylamino)sulfonyl]phenyl)-3-phenylpropanamide; 1-(3,5-di-tert-butyl-4-hydroxyphenyl)-2-(2-imino-3-methyl-2,3-dihydro-1H-benzimidazol-1yl)ethanone hydrochloride; and 1-(1,3-benzoxazol-2-yl)-3-({4-[(2-hydroxyethyl)sulfonyl]phenyl}amino)acrylaldehyde. Further disclosed are methods for identifying agents that interact with a polypeptide in a Mycobacterium cell.

Abstract: A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.

Abstract: An approach is disclosed for providing a managed chat session. An agent establishes a chat session with a user for customer support. Information from the user is received via the chat session, wherein the information is used to determine customized content to be presented to the user over the chat session for duration of the chat session.

Abstract: Systems and methods for providing a messaging service may comprise receiving first user credentials and second user credentials corresponding to first user and second user respectively. In addition, systems and methods for providing a messaging service may include generating first capabilities and second capabilities, the first capabilities being based on roles corresponding to the first user and the second capabilities being based on roles corresponding to the second user. Moreover, systems and methods for providing a messaging service may include allowing a messaging session between the first user and the second user based on the first capabilities and the second capabilities.

Abstract: A number of ports are configured in a linecard in a network device as dedicated ports and a remaining number of ports as shared ports. A total bandwidth allocated to the dedicated ports is computed. It is determined that available bandwidth at a central crossbar is greater than the total bandwidth allocated to the dedicated ports. The total data sent the central crossbar is rate limited to less than the available bandwidth at the central crossbar. First data associated with the dedicated ports is scheduled to the central crossbar using a first priority. Second data associated with the shared ports is scheduled using a second priority. A shared port data is scheduled based on a ration of a bandwidth requirement for the shared port as a fraction of overall bandwidth requirement for the shared ports.

Abstract: A system includes a resource database that stores resource information representing solutions to a plurality customer inquiries and a destination database that stores destination information identifying a plurality of online forums available via a communications network. Each online forum includes a thread having at least one user post. The system further includes a language processor in communication with the resource database and the destination database. The language processor associates the at least one user post with at least one of the plurality of customer inquiries and selects from the resource database at least one solution to the customer inquiry identified. The language processor further generates a new post in the online forum with content from the resource information responsive to the customer inquiry associated with the at least one user post.

Abstract: A system may initiate a chat session between a first user device and a second user device, may receive a desired attribute associated with a multimedia item, and may provide information associated with multimedia items based on the desired attribute. The system may receive a selection of information associated with a multimedia item, may provide the multimedia item to the first user device based on the selection, and may enable the first user device to share the multimedia item with the second user device via the chat session. The system may receive an annotation to the multimedia item to generate an annotated multimedia item, and may enable the first user device and the second user device to share the annotated multimedia item via the chat session.

Abstract: A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.

Abstract: Methods for detecting and treating Mycobacterium-related diseases including reducing Mycobacterial virulence, reducing RV3133c dimerization, and treating a subject with a Mycobacterial infection using identified compounds are disclosed. Examples of compounds useful in the treatment of Mycobacterium-related diseases include N-(4-[(acetylamino)sulfonyl]phenyl)-3-phenylpropanamide; 1-(3,5-di-tert-butyl-4-hydroxyphenyl)-2-(2-imino-3-methyl-2,3-dihydro-1H-benzimidazol-1yl)ethanone hydrochloride; and 1-(1,3-benzoxazol-2-yl)-3-({4-[(2-hydroxyethyl)sulfonyl]phenyl}amino)acrylaldehyde. Further disclosed are methods for identifying agents that interact with a polypeptide in a Mycobacterium cell.

Abstract: A set of channelization codes to be monitored is divided into two groups. The first group includes those codes for which an associated symbol modulation and transmit-diversity scheme is known. In the second group are those codes that are characterized by an unknown symbol modulation or unknown transmit-diversity scheme. The quality of the transmission of each code is then evaluated, using a metric. The metric in turn is used to determine whether the code should be used in estimating the covariance matrix by correlating the RAKE data corresponding to the code (i.e., by computing a correlation matrix for the code) or by first subtracting the channel estimates from the channel samples before correlation (i.e., by computing a covariance matrix for the code). An impairment covariance matrix is computed from the covariance matrices and correlation matrices so computed.

Abstract: A unified access control component (UACC) can maintain information relating to network access information and physical location information associated with respective users who may access a network that can include network resources (e.g., applications, information). The UACC can cross reference the network access information (e.g., user network access events, credentials, and policy) and physical location information (e.g., user physical access events, credentials, and policy) and can generate and enforce a unified network access policy based on network access information and physical location information associated with a particular user. After network access privileges have been granted to a user, the UACC can continue to monitor the user. The UACC can include a dynamic authentication component that can request a user re-authenticate if a change in the physical location and/or network access associated with the user is detected, such that a re-computation of network access privileges is desired.

Abstract: A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.

Abstract: The present disclosure provides a frequency offset compensation technique for use by a multi-carrier receiver. Compared with legacy receiver designs, the technique introduces a new function which correlates various frequency offsets of the different carriers involved in multi-carrier signal transmission and reception. This new function can be coupled with an Automatic Frequency Control (AFC) function which can then utilize the correlation information provided by the new function to achieve significantly better frequency error/offset estimation when the carriers are correlated.

Abstract: Providing data form management may comprise receiving form definition data, transforming the form definition data into an internal data structure, and storing the internal data structure in a form definition data table. In addition, providing data form management may comprise creating a form input data table corresponding to the form definition data table and notifying a form datastore that caches the internal data structure stored in the form definition data table. Furthermore, receiving the form definition data may further comprise providing a data page including at least one form component being user arrangeable on the data page and providing the ability to move, add, or delete at least one form component on the data page. The form definition data may define one of the form component or the location of the form component on the data page.

Abstract: A method includes executing a multi-threaded, object-oriented application (OOA) on a device; receiving, by multiple threads of the OOA, an object from an out-of-process cache memory; mutating one or more fields of the object, wherein the one or more fields correspond to one or more attributes of the object; and applying an update of the one or more fields that have been mutated to the out-of-process cache memory, wherein the applying the update updates the one or more fields mutated at a field level and not at an object level.

Abstract: A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.