Abstract: A system and method for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein a participant seeking to initiate conference calls does so at his or her endpoint by selecting conference call identifiers, where the identifiers identify conference calls to be created. The initiating participant then selects the participants to be associated with the particular calls and confirms the selection. Upon confirmation of the selection, the conference calls among the selected participants are established.

Abstract: A communication manager establishes a call between two or more participants on two or more communication devices. The call can be an audio or video call. A call request is sent from one of the communication devices to conference an additional communication device to the call. For example, a participant in the call decides to conference an additional person to further discuss an idea. An information manager gets a roster of the participants. In addition to the call request, the roster of the participants is sent to the additional communication device. The additional communication device receives the call request and the roster. The roster is displayed to the user of the additional communication device. The user can then indicate to answer the call request. If answered, the additional communication device sends an indication that the call was answered and the additional communication device is conferenced into the call.

Abstract: A system and method for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein a participant seeking to initiate conference calls does so at his or her endpoint by selecting conference call identifiers, where the identifiers identify conference calls to be created. The initiating participant then selects the participants to be associated with the particular calls and confirms the selection. Upon confirmation of the selection, the conference calls among the selected participants are established.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for displaying a user interface for managing communication sessions on a communication device. A system configured to practice the method displays, on a first side portion of the user interface, a first set of user-configurable communication information. The system displays, a second side portion of the user interface, a second set of user-configurable communication information. The system displays, on a center portion of the user interface, a communication work space for managing communication sessions. In one embodiment including a touch sensitive display, this interface is used with a tablet device such that a natural position of user's thumbs are in an optimal position to interact efficiently with the user interface. The side portions can be user-configurable to display, for example, contacts, calendar events, tasks, memos, and so forth.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for suggesting and inserting automated assistants in a graphical user interface for managing communication sessions. A system for suggesting an automated assistant generates a first vector describing a current context of a current communication session, and generates a comparison of the first vector and a second vector associated with a past context of an automated assistant in a past communication session. Then, if the comparison exceeds a similarity threshold, the system suggests the automated assistant to at least one user in the current communication session. Optionally, the system can predictively insert the automated assistant in a communication session if the comparison exceeds a similarity threshold. The graphical user interface for managing communication sessions displays automated assistants in a same manner as human participants.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating persistent sessions in a graphical user interface for managing communication sessions. A system configured to practice the method tracks interactions of a user with an automated assistant in a communication session displayed in a graphical user interface for managing communication sessions, wherein the graphical user interface displays automated assistants in a same manner as human participants. The system identifies work product produced by the interactions, associates the work product with the user, and saves the work product in a persistent communication session. The system can load work product by identifying a user in the current communication session and a current context. The system retrieves and restores the stored work product in the current communication session. The stored work product can include at least one setting associated with an automated assistant.

Abstract: An apparatus or endpoint device is disclosed for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein the apparatus or endpoint device provides a multi-conferencing capability that enables one or more teleconferencing participants to manage multiple teleconferences simultaneously. Each participant in the teleconference call manages their respective teleconference through their apparatus or endpoint device at their specific location by using it to adjust the teleconferencing topology, i.e., who should form what part of each specific teleconference call.

Abstract: Methods and apparatus are provided for specifying Web service interfaces and for processing Web service messages using protocol multiplexing. A Web service comprised of a plurality of sub-services (or clients of the Web service) are designed in accordance with the present invention by analyzing a plurality of micro-protocols between two or more of the sub-services, the Web service, and one or more clients of the Web service. A composite message is created if a plurality of messages of the micro-protocols have the same sender and receiver and belong to compatible message sequences. The present invention ensures that the execution of two or more message handlers is based on a defined execution order, when one or more collaborations of the micro-protocols are dependent on other collaborations.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for linking participants in a communication session. The method includes presenting a set of connected graphical elements on a graphical user interface (GUI) representing a structure of the communication session and a trusted relationship between a first participant and a second participant in the communication session, establishing a bidirectional link between the first participant and the second participant, wherein the communication device exchanges trusted information between the first participant and the second participant, and displaying a depiction of the bidirectional link to at least one participant in the communication session. The method optionally includes negotiating a calendar event with the second participant via the bidirectional link based on the trusted information. Graphical elements associated with the first and second participants can depict one or more of presence, context, and persona information.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a communication session via a graphical user interface (GUI). The method causes a communication device to present a set of connected graphical elements representing a structure of the communication session via the GUI, the communication session comprising at least two communicating users, receive user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and perform the action based on the received user input. The graphical elements can include images, text, caricatures, and avatars, and can change based on a contacted party context, persona, and presence.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a virtual meeting room communication session. The method includes establishing a persistent virtual meeting room communication session, the virtual meeting room communication session including shared resources available to virtual meeting room communication session participants, displaying to meeting participants a set of connected graphical elements representing a structure of the virtual meeting room communication session via a graphical user interface (GUI), receiving from one of the meeting participants input associated with the set of connected graphical elements, the input having an action associated with the virtual meeting room communication session, and performing the action based on received user input. The virtual meeting room communication session can persist when no participants are in the communication session.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a plurality of concurrent communication sessions via a graphical user interface (GUI). A system configured to practice the method presents a set of connected graphical elements representing a structure of the respective communication session via the GUI for each of a plurality of concurrent communication sessions. Each communication session has at least two participants and the appearance of the set of connected graphical elements is based on a communication mode. The system receives user input associated with one set of connected graphical elements and having an action associated with the respective communication session, and performs the action based on the received user input. The communication mode is one of voice over IP (VoIP), phone, videoconference, instant messaging, text messaging, and email.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications in a callcenter. The method includes presenting via a GUI to a callcenter agent a set of connected graphical elements representing a structure of a communication session including the callcenter agent and a caller, receiving input via the GUI from the callcenter agent to manipulate at least one graphical element, and performing an action based on the input. Further disclosed herein are systems, methods, and non-transitory computer-readable storage media for monitoring communications in a callcenter.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a selected media message to a first user. The method includes displaying via a graphical user interface (GUI) a notification associated with a request from a first user for a communication with a second user in the context of a graphical representation of a communication session including at least the second user, receiving a second user input identifying a selected action associated with the first user via the GUI, and performing the selected action relative to the first user. The second user can be notified of the incoming request via a communication session displayed as a set of graphical elements representing a structure of the communication session via the GUI. The first and/or second user can be a communication session of multiple users.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications mode neutrally using widgets. The method includes presenting via a graphical user interface (GUI) a set of connected graphical elements representing a communication session comprising at least two communicating users, wherein each graphical element representing a user further comprises at least one graphical sub-element indicating user communication details, receiving user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and performing the action based on the received user input. The graphical sub-elements can indicate a communication mode through which an associated user connects to the communication session and/or available communication modes for an associated user.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a contact manager associated with a communication session represented in a graphical user interface (GUI). The method includes grouping by context contacts associated with a user in the communication session, wherein the communication session is displayed as a set of connected graphical elements representing a structure of the communication session, presenting on the GUI a graphical representation of at least a part of the grouped contacts, receiving user input associated with one contact of the contacts and the communication session, and modifying the communication session based on information associated with the user input and the one contact. Grouping the contacts by context can include sorting the contacts as a cache, and grouping based on user preferences, user communications history, social networks, topic, project, and/or employer.

Abstract: Methods and apparatus are disclosed for designing a Web service that processes one or more composite messages. The same techniques may be applied to the design of clients of the Web service. The Web service is comprised of service logic and compositional logic. The service logic is comprised of a plurality of message handlers that process micro-messages of one or more composite messages. The compositional logic is comprised of a plurality of protocol demultiplexers that implement Web service functionality for demultiplexing, sequencing, and multiplexing one or more composite messages. The compositional logic is separated from the service logic, such that the service logic does not include operations for demultiplexing, sequencing, or multiplexing the composite messages.

Abstract: An apparatus or endpoint device is disclosed for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein the apparatus or endpoint device provides a multi-conferencing capability that enables one or more teleconferencing participants to manage multiple teleconferences simultaneously. Each participant in the teleconference call manages their respective teleconference through their apparatus or endpoint device at their specific location by using it to adjust the teleconferencing topology, i.e., who should form what part of each specific teleconference call.

Abstract: A system and method for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein a participant seeking to initiate conference calls does so at his or her endpoint by selecting conference call identifiers, where the identifiers identify conference calls to be created. The initiating participant then selects the participants to be associated with the particular calls and confirms the selection. Upon confirmation of the selection, the conference calls among the selected participants are established.