Abstract: Systems and methods include an application programming interface that enables a service provider system to interact with a social media system, a database associated with the customer service provider system, an empathy processor that transmits a request for empathy data to the social media system via a network using the application programming interface, wherein the request includes one or more keywords, and receives one or more empathy data segments from the social media system, wherein each of the one or more empathy data segments are associated with a user, a rules processor that evaluates the one or more empathy data segments based on a plurality of criteria, identifies the respective user associated with each of the one or more empathy data segments, and stores this classification in the database, and an alert processor associated with the customer service system that generates an alert based on the classification of the user.

Abstract: A system and method includes a data store that stores information about a plurality of product offerings, a communication interface that receives, via a network, social signals information, a social signals processor coupled to an application programming interface that enables transmission of the social signals information, wherein the social signals processor detects a change in profile information, geo-social information, status information, or social media preference, and a product offering processor that determines a product offering from among the plurality of product offerings based on the detected change in profile information, geo-social information, status information, or social media preference.

Abstract: A system and method includes a database that stores a web-based form that includes a link to allow an applicant to select a third party to provide data to populate a plurality of fields of the web-based form, a communication interface that transmits the web-based form to a mobile device of a user and receive a selection of the third party to provide data to populate the plurality of fields of the web-based form and an application server, that, in conjunction with the communication interface, in response to the selection, transmits a third-party application programming interface (API) call to the at least one selected third party; transmits data indicative of an authentication request associated with the selected third party; and receives a security token in response to a validated authentication request, the security token enabling communication between application server and the third party system via the third party API, wherein the enabled communications is based on a set of permissions, each permission as