Abstract: A method, an apparatus, a system, and a computer program product for synchronizing a display context across a plurality of customer service applications. A computer system receives a service request from a first customer over one of a plurality of communication channels. The computer system accesses a first customer service ticket within a first customer context displayed in a first graphical user interface of a first customer service application. The computer system accesses a set of customer service tools within the first customer context displayed in a second graphical user interface of a second application. The computer system synchronizes the display context across both the first graphical user interface of the first application and the second graphical user interface of the second application.

Abstract: A method, an apparatus, a system, and a computer program product for synchronizing a display context across a plurality of customer service applications. A computer system receives a service request from a first customer over one of a plurality of communication channels. The computer system accesses a first customer service ticket within a first customer context displayed in a first graphical user interface of a first customer service application. The computer system accesses a set of customer service tools within the first customer context displayed in a second graphical user interface of a second application. The computer system synchronizes the display context across both the first graphical user interface of the first application and the second graphical user interface of the second application.

Abstract: A method for protecting user privacy on a mobile communication device, such as a smart phone or tablet computing device, is provided. The method includes performing a facial recognition of a user in order to authenticate the user for a normal operation of the device; displaying, on a screen of the device, first content that corresponds to the normal operation of the device by the authenticated user; detecting a presence of a face of a second person that is different from the authenticated user; and displaying, on the screen, second content that corresponds to a predetermined safety screen, such that the first content is hidden from being displayed. The method may be implemented such that the safety screen is displayed in response to detecting an aversion of the eyes of the authenticated user.

Abstract: A method, system and computer readable media for a BMI using a fixed decoder based on ratios of different frequency bands, making the decoder robust, less jittery, and resistant to artifacts. The fixed decoder can be configured to use a limited subset of available channels. The decoder can therefore be optimized for each human subject (frequency bands to use, ratios to process the received signals, which channels, weights, etc.) and then fixed. Output from the fixed decoder can be provided to a training program that implements specific feedback and training parameters, thereby enabling subjects to learn to control devices rapidly, as well as consolidate this control. The training program provides continuous feedback of the current transformation being output by the fixed decoder in conjunction with feedback of the past transformations (e.g., up to a second before) and saliency of the feedback when goals of the task are achieved.

Abstract: A method, system and computer readable media for a BMI using a fixed decoder based on ratios of different frequency bands, making the decoder robust, less jittery, and resistant to artifacts. The fixed decoder can be configured to use a limited subset of available channels. The decoder can therefore be optimized for each human subject (frequency bands to use, ratios to process the received signals, which channels, weights, etc.) and then fixed. Output from the fixed decoder can be provided to a training program that implements specific feedback and training parameters, thereby enabling subjects to learn to control devices rapidly, as well as consolidate this control. The training program provides continuous feedback of the current transformation being output by the fixed decoder in conjunction with feedback of the past transformations (e.g., up to a second before) and saliency of the feedback when goals of the task are achieved.

Abstract: A cap gripper is described herein with a groove for receiving a projecting portion of a cap. A positively biased member may create a narrowing in the groove to secure the projecting portion of the cap within the groove. The positively biased member may be positively biased by a spring-loaded screw that is inserted into a screw hole of the cap gripper. When the cap is inserted into the cap gripper, the positively biased member may be partially depressed within the screw hole to allow the projecting portion of the cap to be inserted into the groove. Likewise, when the cap is removed from the cap gripper, the positively biased member may be partially depressed within the screw hole to allow the projecting portion of the cap to be removed from the groove.

Abstract: A cap gripper is described herein with a groove for receiving a projecting portion of a cap. A positively biased member may create a narrowing in the groove to secure the projecting portion of the cap within the groove. The positively biased member may be positively biased by a spring-loaded screw that is inserted into a screw hole of the cap gripper. When the cap is inserted into the cap gripper, the positively biased member may be partially depressed within the screw hole to allow the projecting portion of the cap to be inserted into the groove. Likewise, when the cap is removed from the cap gripper, the positively biased member may be partially depressed within the screw hole to allow the projecting portion of the cap to be removed from the groove.

Abstract: A cleaning apparatus includes a bracket assembly for securely attaching a handle to a block. The bracket assembly aids in securing the handle in a fixed position during use so that the handle will not loosen and/or disengage with use. The bracket assembly may include one or more flanges for engaging multiple sides of the block. The handle and the bracket assembly may be configured to allow the handle to be reversed so that it extends first from the back face of the block and then from the front face of the block.

Abstract: A cleaning apparatus includes a bracket assembly for securely attaching a handle to a block. The bracket assembly aids in securing the handle in a fixed position during use so that the handle will not loosen and/or disengage with use. The bracket assembly may include one or more flanges for engaging multiple sides of the block. The handle and the bracket assembly may be configured to allow the handle to be reversed so that it extends first from the back face of the block and then from the front face of the block.

Abstract: A dust pan has both an elongate handle and a receptacle for a removable long handle. The elongate handle may be unitary with and extend rearwardly from a back wall on the dust pan. The receptacle may be disposed along an upright back wall of the dust pan, and may include a set of internal thread segments beneath an extended channel, enabling the receptacle to accommodate either a threaded ¾? diameter handle, or a 1? diameter handle.

Abstract: A handle construction for a brush handle that includes a molded plastic handle body having a generally straight centerline axis extending from an annular flange outwardly to a distal end, where the body includes a longitudinal axial groove extending inwardly from the distal end toward the flange. The handle body also includes an arcuate groove transverse to the axis at the distal end, and a circumferential groove defining an opposing flange to the first flange. The handle construction also includes an elastomeric material gripping sleeve formed with an open end joined to a hollow passage sized and shaped to slide longitudinally axially onto the handle and including a closed end. It also includes an internal inwardly projecting rib defining a key for cooperatively engaging and fitting into the axial handle groove to guide the sleeve onto the handle, and further includes an internal circumferential rib for engaging the circumferential groove to retain the sleeve on the handle.

Abstract: A dust pan has both an elongate handle and a receptacle for a removable long handle. The elongate handle may be unitary with and extend rearwardly from a back wall on the dust pan. The receptacle may be disposed along an upright back wall of the dust pan, and may include a set of internal thread segments beneath an extended channel, enabling the receptacle to accommodate either a threaded ¾? diameter handle, or a 1? diameter handle.