Abstract: A system for providing an information guide of a first end user device to a second end user device is provided. The system receives an identifier of the second end user device from a user of the first end user device. The identifier of the second end user device is stored in a database in association with the first end user device. The information guide of the first end user device is transmitted to the second end user device based on the identifier of the second end user device in response to a predetermined condition of the first end user device being detected. A transmission of the information guide is configured to perform a predetermined action on the second end user device based on the predetermined condition of the first end user device.

Abstract: A method and system for monitoring a multimedia content distribution network (MCDN) includes receiving an indication that a network impairment has been detected at an MCDN node. MCDN clients associated with the MCDN node may be analyzed to detect an impairment signature, representing correlated impairments among the MCDN clients. Subsequent incoming service requests for the MCDN node may be bundled into a master service ticket. Users of the MCDN clients may be notified of the detected network impairment and of a status of ongoing remediation efforts.

Abstract: Dynamic power class re-registration of wireless devices is provided. A wireless device can exchange data with a communications network. While exchanging data, the device can monitor its usage and based on the usage, generate a power change request. The device can then send the power change request to the communications network, prior to or in conjunction with powering down the device. In this regard, the communications network can receive the power change request, generate instructions for the wireless device, and adjust network resources based on the power change request. The instructions can then be sent to the wireless device. Since the device re-registers its power class with the communications network, handoffs, internetwork thresholds, network resources and other network parameters can be adjusted to compensate for the changed power class resulting into improved service for a user of the wireless device.

Abstract: A particular method includes receiving first data indicating a measured strength of an ambient electromagnetic signal in a particular frequency range during a particular time period and at a particular location. The method also includes receiving second data indicating a bit loading within a portion of a wireline network in the particular frequency range during the particular time period. The portion of the wireline network provides service within a service area proximate to the particular location. The method also includes determining a correlation of changes in the second data during the particular time period to changes in the first data during the particular time period. The method further includes identifying at least one issue associated with the wireline network based on the correlation.

Abstract: A method includes receiving first measurement data from a first device. The first device may be a first element of a communication path. The first measurement data may correspond to a first measured parameter associated with performance of the communication path. The method further includes receiving second measurement data from a second device. The second device may be a second element of the communication path. The second measurement data may correspond to a second measured parameter (distinct from the first measured parameter) associated with performance of the communication path. The method further includes determining a first service quality index value corresponding to performance of the communication path based on the first measurement data and the second measurement data.

Abstract: Concepts and technologies are disclosed herein for customer contact management. According to one aspect described herein, a method can include a computing system receiving customer information from a customer access point. The method can also include the computing system generating a customer contact plan based at least in part upon the customer information. The customer contact plan can be useable by an individual to provide a service to a customer associated with the customer information. The method can also include the computing system presenting the customer contact plan to the individual so that the individual can utilize the customer contact plan to provide the service to the customer.

Abstract: A computer-readable medium including an executable program for providing an information guide of a first end user device to a user of the first end user device is provided. The computer-readable medium includes a device receiving code segment that receives an identifier of a second end user device from the user. An uploading code segment, when executed, initiates uploading of the information guide to the second end user device based on the identifier of the second end user device received by the device receiving code segment. The information guide includes instructions for the first end user device.

Abstract: A method and system for universal social messaging is disclosed where an event is detecting on a host device by the electronic social messaging platform, an option associated with the event is selected by the electronic social messaging platform, and the option associated with the event is provided to the user of the host device by the electronic social messaging platform.

Abstract: Systems, methods, and computer program products are for receiving a tracking failure notification including a device identifier of a tracked device that is unavailable because of a failure condition, determining the failure condition as being one of a network failure and a tracked device failure, retrieving known location data of the tracked device including a last known location of the tracked device, determining a potential location of the tracked device, and notifying an entity of the failure condition, the device identifier, and the potential location.

Abstract: Methods, systems, and computer-readable media for preparing for a service disruption are provided. Information relating to an activity at a target location is received. Upon receiving information relating to at least the activity at the target location, stored data related to the activity and the target location are gathered. A probability of a service disruption at the target location based on at least the stored data related to the activity and the target location is assessed and the target location is monitored. Upon detecting a change in services associated to the target location, an alert is generated.

Abstract: Concepts and technologies disclosed herein are for on-demand multi-screen computing. According to one aspect disclosed herein, a method for multi-screen computing includes establishing a multi-screen computing session, establishing communication with a primary computing device and an auxiliary device to be included in the multi-screen computing session, creating a web container for the auxiliary device, and propagating the web container to the auxiliary device for presentation on a display of the auxiliary device.

Abstract: Connectivity and/or content management in mobile networks is provided. Information associated with a mobile device of a plurality of mobile devices is determined. In various embodiments, the information can be current or past usage or travel pattern information for the mobile device. The mobile device is configured in association with delivery of content. The configuration is based, at least, on the information associated with the mobile device. The mobile device is configured to request accelerated content delivery if the mobile device is located within a good coverage area, and to request connection re-establishment priority if the mobile device is approaching or located within a poor coverage area or a handoff area.

Abstract: A method includes receiving a first data stream including first media content. The first data stream corresponds to a first channel. The method further includes detecting a channel change request from the first channel to a second channel. The method also includes storing user history data at a media device. The user history data indicates a portion of the first media content that had been received when the channel change request was detected. The method includes providing, to a display device, second media content of a received second data stream corresponding to the second channel. The method further includes, in response to detecting a second channel change request to return to the first channel, providing to a display device, the first media content of the first data stream beginning from a location of the first media content indicated by the user history data.

Abstract: A method for generating an input key for authenticating access to a resource, the method including obtaining an input media; determining a reference point in the input media; sampling the input media in response to determining the reference point to define an input media sample; generating cell data from the input media sample; and generating the input key using the cell data.

Abstract: A method includes receiving, at an electronic device, a first input from a user identifying a program and a viewing time and creating a first calendar event corresponding to the viewing time in an electronic calendar associated with the user. The method also includes determining a first device to deliver the program to, where the first device is associated with the user. The determination is based on the viewing time and a second calendar event in the electronic calendar. Further, the method includes delivering the program to the first device.

Abstract: Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values.

Abstract: A method and system for managing performance of a multimedia content distribution network (MCDN), such as a digital subscriber line network, involves monitoring maximum data transfer rates and current data transfer rates for one or more MCDN clients. A ratio of the current data transfer rate to the maximum data transfer rate may be evaluated with respect to a threshold. When the ratio is less than the threshold, an associated MCDN node may be designated as a degraded node and subject to enhanced surveillance by an MCDN operator.

Abstract: A method and system for managing performance over a multimedia content distribution network (MCDN), such as a digital subscriber line network, involves accessing a record of historical values of a network service parameter for a plurality of MCDN clients. The historical values may be analyzed to detect network impairment associated with an MCDN node. Network diagnostics may be initiated for MCDN clients associated with the MCDN node. The result of the network diagnostics may result in localizing a source of the network impairment.

Abstract: A method includes receiving a data stream at a media device and extracting data from the data stream. The data corresponds to received media content. The method further includes storing the extracted data at a memory as stored media content and determining whether the stored media content corresponds to expected media content. The method also includes, in response to determining that the stored media content does not correspond to the expected media content, sending a content request to a server. The content request identifies a segment of the expected media content that does not correspond to the stored media content.

Abstract: A method and apparatus for sharing a service in a wireless network are disclosed. For example, the method receives a request for sharing a service from a first user endpoint device associated with a first customer, wherein the request is directed to a second user endpoint device associated with a second customer, performs an authentication of the first user endpoint device, determines whether the first user endpoint device has a subscription to a sharing service, determines whether the second user endpoint device has a subscription to the sharing service, attempts to obtain an authorization to enable the first user endpoint device to access the service that is associated with the second user endpoint device, wherein the service is related to a financial transaction privilege and provides a response granting the request for the sharing of the service, if the authorization is received.