Abstract: Systems and methods of processing data associated with a communication session are described. Systems and methods include generating an urgency score associated with data associated with a communication session based on processing the data and using the urgency score to modify a behavior of a bot or a call center agent and optimize a contact center. Systems and methods include modifying behavior of a bot or an agent during the communication session in response to the data. Systems and methods include modifying dialog of a bot, or a script of an agent, and modifying a control flow for the communication session. Optimizing a contact center includes adjusting a workload of an agent associated with the communication session.

Abstract: When an agent is about to be connected to a customer for a communication, there is a small window of time in which the agent may be presented with information determined to be relevant to the communication. After the window closes, the communication may then be connected to the customer. If too much information is presented, the agent may be unable to ascertain or retain such information. However, a neural network to determine the most relevant customer attributes and selecting cues corresponding to the most relevant customer attributes for presentation on an agent device, allowed the agent to be presented with only the most relevant information in a retainable manner.

Abstract: Artificial intelligence (AI) is often utilized for conducting an interaction with a human, such as a customer of a business. While AI agents may successfully interact with a customer to complete a particular task, in some circumstances, an interaction may be beyond the ability of the AI agent. As a result, supervisor may be presented with indicia of an interaction and provide an input, after the input the AI agent may be able to resume the interaction to a successful conclusion. The input may be to modify an AI agent's behavior or provide a particular input as a portion of the interaction with the customer. The AI agent receives or monitors the input and incorporates such inputs into a subsequent training session to alleviate the need for subsequent human involvement if a similar interaction occurs in in the future.

Abstract: The present invention provides a lathe having a speeder device to increase the speed of a workpiece to be worked on by the lathe as compared to the speed of a workpiece to be worked on by the lathe without the use of the speeder device. The speeder device includes a torque arm, a means for stopping rotation of the torque arm, a planetary gearset assembly, an output spindle assembly, and a collet assembly. The means for stopping rotation of the torque rod is secured to a first end of the torque rod and the planetary gearset assembly is operatively connected to a second end of the torque rod. The output assembly is operatively connected to the planetary gear assembly, and the collet assembly holds the workpiece and is operatively connected to the spindle assembly.

Abstract: A contact center, system, and method of operating a contact center are provided. In one example, the system includes a quantum computing resource and a server. The server is configured to receive a contact from a customer communication device, provide information about the contact to the quantum computing resource, receive a probabilistic output from the quantum computing resource based on the quantum computing resource processing the information about the contact, and make a work assignment decision for the contact based on the probabilistic output.

Abstract: A defoamer or anti-foam formulation and a process for preparing the same. The process includes in a first step, preparing branched organopolysiloxanes (A) by irradiating organopolysiloxanes (X) of the formula (1) R13-a(R2O)aSi—[OSiR32]n—OSi(OR2)aR13-a ??(1). Where with high-energy radiation, the viscosity of the organopolysiloxanes (A) is at least 40% higher than the viscosity of the organopolysiloxanes (X). In a second step, the branched organopolysiloxanes (A) are treated with a filler (B) which is selected from precipitated and/or fumed silicas, and organopolysiloxane resins (C).

Abstract: The present invention describes immunogenic compositions containing immunogenic polypeptides of Sapovirus, including immunogenic compositions containing antigens other than Sapovirus antigens, including antigens that may be used in immunization against pathogens that cause diarrheal diseases. Methods of eliciting an immune response with the immunogenic compositions as disclosed and methods of treating a Sapovirus infection are also described.

Abstract: A foam electrode comprising surface treatment by the steps of: 1) impregnating soft compressible polymeric foams with a conductive coating via sequential infiltration synthesis and 2) functionalizing the chemically altered voids with an ultrathin redox coating to enhance capacitive deionization (CDI). The redox coating will allow treated foam to absorb ions under the application of a bias, and mechanical compression/decompression. The CDI apparatus uses the void volume of the foam in the uncompressed state to flow liquids through it while the compressed state is used to enhance desalination by limiting the diffusion pathways for the ions to find an adsorption surface.

Abstract: A system and a method for facilitating a processing of a service request is provided. The method includes: accessing a plurality of previously received service requests; receiving a first new service request; determining a handling protocol for the first new service request; adding the received first new service request to the plurality of previously received service requests to generate an updated list of open service requests; and displaying a listing of a least a subset of the updated list of open service requests. The handling protocol includes a priority ranking of the first new service request and an identification of a proposed technician for resolving the corresponding problem. The determination of the handling protocol is performed by assigning weights to each of a set of predefined parameters and algorithmically combining the assigned weights to obtain an overall priority score.

Abstract: An electrical power supply system for a tethered small unmanned aerial vehicle has a ground station (1) connected to a universal aerial power supply (13) by a tether (10). The universal aerial power supply is capable of installation into the battery dock of a conventional free flying small unmanned aerial vehicle to deliver power to the small unmanned aerial vehicle systems during flight. The universal aerial power supply is compatible with a range of different small unmanned aerial vehicles and a range of classes of small unmanned aerial vehicles.

Abstract: A system and a method for facilitating a processing of a service request is provided. The method includes: accessing a plurality of previously received service requests; receiving a first new service request; determining a handling protocol for the first new service request; adding the received first new service request to the plurality of previously received service requests to generate an updated list of open service requests; and displaying a listing of a least a subset of the updated list of open service requests. The handling protocol includes a priority ranking of the first new service request and an identification of a proposed technician for resolving the corresponding problem. The determination of the handling protocol is performed by assigning weights to each of a set of predefined parameters and algorithmically combining the assigned weights to obtain an overall priority score.

Abstract: Compounds of Formula (I): pharmaceutically acceptable salts thereof, deuterated derivatives of any of the foregoing, and metabolites of any of the foregoing are disclosed. Pharmaceutical compositions comprising the same, methods of treating cystic fibrosis using the same, and methods for making the same are also disclosed. Also disclosed are solid state forms of Compound 1 and salts and solvates thereof.

Abstract: A contact center, system, and method of operating a contact center are provided. In one example, the system includes a quantum computing resource and a server. The server is configured to receive a contact from a customer communication device, provide information about the contact to the quantum computing resource, receive a probabilistic output from the quantum computing resource based on the quantum computing resource processing the information about the contact, and make a work assignment decision for the contact based on the probabilistic output.

Abstract: Multiple vendors often contribute a portion of their hardware and/or software to a customer to enable a particular feature. When issues occur, a contact center for more than one vendor may be required to perform an action in order to identify a resolution to the issue and apply the resolution. By coordinating multiple contact centers with smart contracts via a distributed leger, rules may be developed for the creation of blocks for notifications, escalations, tasks, and other actions or informational notifications to resolve the issue. Additionally, the blockchain may serve as a permanent record provide a history of actions taken, by whom, and when.

Abstract: The present invention provides a lathe having a speeder device to increase the speed of a workpiece to be worked on by the lathe as compared to the speed of a workpiece to be worked on by the lathe without the use of the speeder device. The speeder device includes a torque arm, a means for stopping rotation of the torque arm, a planetary gearset assembly, an output spindle assembly, and a collet assembly. The means for stopping rotation of the torque rod is secured to a first end of the torque rod and the planetary gearset assembly is operatively connected to a second end of the torque rod. The output assembly is operatively connected to the planetary gear assembly, and the collet assembly holds the workpiece and is operatively connected to the spindle assembly.

Abstract: Providing a blockchain device enrollment service includes creating an enrollment smart contract that controls access to a service by the device; creating a pools smart contract associated with managing a plurality of different endpoints, wherein the pools smart contract is registered with the enrollment smart contract; registering and configuring a manufacturer smart contract with the enrollment smart contract; and registering and configuring a service provider smart contract with the enrollment smart contract.

Abstract: An antenna includes a dielectric substrate having a planar shape. The dielectric substrate has a first side and a second side. An elongated feed is disposed on the first side of the substrate. A ground plane is disposed adjacent to and spaced apart from the feed on the first side of the substrate. A meander has a first end coupled to the elongated feed. The meander comprises a second end disposed opposite the first end. A first extension extends from the second end adjacent to the meander. A second extension extends from the second end adjacent to the meander.

Abstract: A material (e.g., proppant) handling system includes a storage container, a mechanical conveyor system, and a pneumatic conveyor system. The mechanical conveyor system is configured to convey material from an unloading station to a conveyor system discharge and into an inlet of the storage container (e.g., at an elevation that is higher than the unloading station). The pneumatic delivery system is configured to deliver material from the storage container to an off-system destination (e.g., a silo or the like), pneumatically. In a typical implementation, the storage container, the mechanical conveyor system, and the pneumatic conveyor system are all on, or connected to, or supported by one common chassis.

Abstract: A method and system are described that interact with a self-service system on behalf of a customer and without requiring a presence of the customer during the interactions. An illustrative method includes receiving one or more inputs from a customer, where the one or more inputs define a desired action to take on behalf of the customer with the self-service system in the absence of the customer's presence, obtaining contact information for the self-service system, using the contact information to automatically establish a communication session with the self-service system, receiving a prompt from the self-service system, and performing the desired action as a response to the prompt, where the desired action is performed during the communication session on behalf of the customer and in the absence of the customer's presence.

Abstract: The invention provides a method of diagnosing overactive bladder disorder (OAB), the method comprising: measuring the concentrations of one or more of adenosine triphosphate (ATP), acetylcholine (ACh), nitric oxide (NO) and interleukin 5 (IL-5) in a sample obtained from a subject; normalising the concentrations to the concentration of creatinine (Cr) in the sample; range standardising the normalised concentrations and subject's age to the following values: Age to 120 years old; ATP/Cr to 0.000001; ACh/Cr to 0.1; NO to 20000; IL-5/Cr to 100; wherein the likelihood of having OAB (pOAB)=1/1+e?x, where X=one or more of the following: (a) (?2.688±1.050)+5.472±2.098×subject's age+1.356±0.559×Gender (Female=1, Male=0)+(?7.998±40.273)×[IL-5/Cr]; (b) (?2.141±0.966)+4.506±1.902×subject's age+1.034±0.519×Gender (Female=1, Male=0)+(?5294.063±9075.456)×[ACh/Cr]; (c) (?2.825±1.072)+5.964±2.167×subject's age+1.312±0.562×Gender (Female=1, Male=0)+17.790±58.762×[IL-5/Cr]+(?9180.821±12700.057)×[ACh/Cr]; (d) (?2.993±1.197)+5.