Patents by Inventor Kourtney Eidam

Kourtney Eidam has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11969084
    Abstract: Systems, methods, and apparatuses for tactile user input are described herein. A tactile user input system includes a tactile input device and a smart table. The smart table comprises a display screen, a network interface, and a processing circuit. The processing circuit comprises a processor and a memory. The processing circuit is configured to sense a placement of the tactile input device on the smart table. The processing circuit is further configured to determine a necessary user input and determine a location of the tactile input device on the smart table. The processing circuit is further configured to rearrange a user interface of the smart table. The processing circuit is further configured to communicate a necessary input configuration to the tactile input device and used by the tactile input device to generate a tactile user interface having an appropriate layout based on the necessary input configuration.
    Type: Grant
    Filed: September 8, 2022
    Date of Patent: April 30, 2024
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren M. Goetz, Dennis E. Montenegro
  • Patent number: 11954188
    Abstract: An automated teller machine comprising a sensor, a network interface, and a processor configured to receive, during a transaction at the automated teller machine, user data from the sensor configured to monitor user movement information during the transaction, receive, via the network interface, user data from a mobile device, determine a risk of a fraudulent transaction based on a comparison of the user movement information from the sensor and the user data from the mobile device to expected parameters, determine that the risk of a fraudulent transaction is below a threshold, and allow access to a secure resource at the automated teller machine.
    Type: Grant
    Filed: July 26, 2021
    Date of Patent: April 9, 2024
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Mike Duke, Kourtney Eidam, Ross Goddard
  • Publication number: 20240054799
    Abstract: A method implemented on an augmented reality (AR) device includes receiving an image of a document on the AR device. The image of the document includes one or more areas of obfuscated text. A marker on the document is identified. The marker is associated with an area of obfuscated text on the document. The marker is scanned using the AR device. When the user of the AR device is authenticated, a non-obfuscated image of the text associated with the marker is displayed on the AR device.
    Type: Application
    Filed: October 27, 2023
    Publication date: February 15, 2024
    Inventors: Robert L. Carter, JR., Kourtney Eidam, Andres J. Saenz
  • Publication number: 20240046245
    Abstract: A method implemented on an augmented reality (AR) electronic device includes receiving a request to activate a transaction card account on a transaction card. The transaction card account is activated on the transaction card. A virtual representation of account information corresponding to the transaction card account is displayed on the AR electronic device. The exterior of the transaction card is free of account identifying information.
    Type: Application
    Filed: October 3, 2023
    Publication date: February 8, 2024
    Inventors: John Ross Neale, William R. Breed, Jasvir K. Singh, Geraldine M. Carolan, Kristine Collings, Kourtney Eidam
  • Publication number: 20230410172
    Abstract: Systems, methods and computer-readable storage media including an interactive surface including a transparent touchscreen and an imaging system, and one or more processors configured to initiate a user session based on detecting a session trigger. The one or more processors are further configured to receive, from the imaging system, a plurality of digital images taken when a document is on or proximate the interactive surface and identify an obstruction obstructing part of the document. The one or more processors are further configured to create a master digital image based on two or more images, generate a graphical representation of information contained in the master digital image, and provide the graphical representation to the first user device.
    Type: Application
    Filed: August 3, 2023
    Publication date: December 21, 2023
    Applicant: Wells Fargo Bank, N.A.
    Inventors: Darren Goetz, Dennis Montenegro, Kourtney Eidam
  • Patent number: 11836999
    Abstract: A method implemented on an augmented reality (AR) device includes receiving an image of a document on the AR device. The image of the document includes one or more areas of obfuscated text. A marker on the document is identified. The marker is associated with an area of obfuscated text on the document. The marker is scanned using the AR device. When the user of the AR device is authenticated, a non-obfuscated image of the text associated with the marker is displayed on the AR device.
    Type: Grant
    Filed: December 17, 2019
    Date of Patent: December 5, 2023
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Robert L. Carter, Jr., Kourtney Eidam, Andres J. Saenz
  • Publication number: 20230385012
    Abstract: A system includes an interactive surface of a smart table, a plurality of smart headsets, and a processing circuit configured to detect a session trigger event and initiate a user session based on detecting the session trigger event. The processing circuit is further configured to generate and provide graphical user interfaces to each of the plurality of smart headsets. The processing circuit is further configured to update a first graphical user interface including a first content for a first smart headset of the plurality of smart headsets and update a second graphical user interface including a second content for a second smart headset of the plurality of smart headsets.
    Type: Application
    Filed: August 8, 2023
    Publication date: November 30, 2023
    Applicant: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren Goetz, Dennis Montenegro
  • Publication number: 20230385924
    Abstract: A smart table display system includes a display surface, an input/output device, and a processing circuit configured to receive financial data regarding a financial health of a user, generate a graphical user interface comprising a graphic that depicts the financial health of the user based on the financial data where the graphical user interface is for display on the display surface, receive sensor data regarding the user via the input/output device, continuously update the financial health of the user based on the sensor data, and cause the graphical user interface to update as the financial health of the user is updated.
    Type: Application
    Filed: August 3, 2023
    Publication date: November 30, 2023
    Applicant: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren M. Goetz, Dennis E. Montenegro
  • Patent number: 11810098
    Abstract: A method implemented on an augmented reality (AR) electronic device includes receiving a request to activate a transaction card account on a transaction card. The transaction card account is activated on the transaction card. A virtual representation of account information corresponding to the transaction card account is displayed on the AR electronic device. The exterior of the transaction card is free of account identifying information.
    Type: Grant
    Filed: June 17, 2022
    Date of Patent: November 7, 2023
    Assignee: WELLS FARGO BANK, N.A.
    Inventors: John Ross Neale, William R. Breed, Jasvir K. Singh, Geraldine M. Carolan, Kristine Collings, Kourtney Eidam
  • Publication number: 20230334509
    Abstract: A system includes a tabletop display and one or more processors coupled to a non-transitory computer-readable medium storing instructions that, when executed by the one or more processors, cause the one or more processors to pair with a customer device associated with a customer, cause an image comprising sensitive customer information to be displayed on the tabletop display and cause at least a portion of the sensitive customer information to be simultaneously displayed on the paired customer device, receive a security trigger event, and cause the sensitive customer information to be obscured on the tabletop display based on receiving the security trigger event.
    Type: Application
    Filed: June 20, 2023
    Publication date: October 19, 2023
    Applicant: Wells Fargo Bank, N.A.
    Inventors: Darren Goetz, Dennis Montenegro, Kourtney Eidam
  • Patent number: 11740853
    Abstract: Systems, methods and computer-readable storage media including an interactive surface including a touchscreen and a plurality of interactive surface sensor devices, a plurality of smart headsets including a transparent display and a plurality of smart headset sensor devices, each of the smart headsets configured to be respectively worn by an individual, and a processing circuit configured to generate graphical user interfaces for each of the smart headsets. The processing circuit is further configured to provide the graphical user interfaces to each of the smart headsets. The processing circuit is further configured to receive sensor device data. The processing circuit is further configured to update, in response to receiving the sensor device data, a first graphical user interface for a first smart headset. The processing circuit is further configured to update a second graphical user interface for a second smart headset.
    Type: Grant
    Filed: October 26, 2020
    Date of Patent: August 29, 2023
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren Goetz, Dennis Montenegro
  • Patent number: 11741517
    Abstract: Systems, methods and computer-readable storage media including an interactive surface, a plurality of cameras, a network circuit, and a processing circuit configured to receive an indication of a customer device. The processing circuit is further configured to authenticate the customer. The processing circuit is further configured to determine that a document associated with the customer is on or proximate the interactive surface. The processing circuit is further configured to receive a plurality of digital images. The processing circuit is further configured to create a master digital image. The processing circuit is further configured to save the master digital image. The processing circuit is further configured to update the account of the customer. The processing circuit is further configured to update the account of the customer generate and provide a graphical representation.
    Type: Grant
    Filed: October 26, 2020
    Date of Patent: August 29, 2023
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren Goetz, Dennis Montenegro
  • Patent number: 11727483
    Abstract: A smart table display system includes a display surface and a processing circuit configured to retrieve provider data stored in a provider database, retrieve, by a user device, third party data stored in a third party database located remote from the provider system, generate a graphical user interface comprising a graphic that depicts a financial health of a user based on the provider data and the third party data where the graphic is built in real-time while the provider data and the third party data is received, and provide the graphical user interface on the display surface of the smart table display system, where retrieving at least one of the provider data or the third party data comprises retrieving at least one of the provider data or the third party data from a non-volatile memory of the user device via the communications device utilizing a screen-scraping method.
    Type: Grant
    Filed: August 26, 2022
    Date of Patent: August 15, 2023
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren M. Goetz, Dennis E. Montenegro
  • Patent number: 11687951
    Abstract: A system includes a tabletop touchscreen display and a processing circuit comprising a processor coupled to non-transitory memory, wherein the processing circuit is configured to pair with a customer device associated with a customer, cause an image comprising sensitive customer information to be displayed on the tabletop display and cause at least a portion of the sensitive customer information to be simultaneously displayed on the paired customer device, receive a security trigger event indicative of a third party being proximate the smart table, and cause the sensitive customer information to be obscured on the tabletop display based on receiving the security trigger event.
    Type: Grant
    Filed: July 25, 2022
    Date of Patent: June 27, 2023
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Darren Goetz, Dennis Montenegro, Kourtney Eidam
  • Patent number: 11625314
    Abstract: An AI agent may be trained using online session logs of actual customers interacting with an online software application. Datasets may be generated using the session logs, and the AI agent may be trained to use the online application by applying various machine learning techniques to the datasets. The AI agent may be provided login credentials and instructed to log into and perform specified tasks using the online application as part of training. Once trained, the AI agent may be instructed to perform the same or other tasks using a modified version of the application. The AI agent mimics the responses and behaviors of actual users of the modified application. The AI agent can be trained to mimic users sharing a certain demographic characteristic, and its performance can be used to more effectively and efficiently enhance the software application for users at large and/or for users in the demographic.
    Type: Grant
    Filed: July 18, 2022
    Date of Patent: April 11, 2023
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Marcus Yamane, Kourtney Eidam
  • Patent number: 11620209
    Abstract: An AI agent may be trained using online session logs of actual customers interacting with an online software application. Datasets may be generated using the session logs, and the AI agent may be trained to use the online application by applying various machine learning techniques to the datasets. The AI agent may be provided login credentials and instructed to log into and perform specified tasks using the online application as part of training. Once trained, the AI agent may be instructed to perform the same or other tasks using a modified version of the application. The AI agent mimics the responses and behaviors of actual users of the modified application. The AI agent can be trained to mimic users sharing a certain demographic characteristic, and its performance can be used to more effectively and efficiently enhance the software application for users at large and/or for users in the demographic.
    Type: Grant
    Filed: June 3, 2022
    Date of Patent: April 4, 2023
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Marcus Yamane, Kourtney Eidam
  • Patent number: 11599619
    Abstract: Provided is relative multifactor authentication for interactions between users and one or more entities. Relative multifactor authentication includes monitoring a set of attributes associated with a user during an interaction between the user and the entity. The set of attributes include at least two of a behavioral attribute, a health attribute, a geospatial attribute, and a device attribute. Relative multifactor authentication also include comparing respective parameters of attributes of the set of attributes with expected parameters and determining an authentication status based on the comparison and weighted values assigned to respective attributes of the set of attributes. The user is selectively authenticated to begin to continue the interaction based on the authentication status.
    Type: Grant
    Filed: December 15, 2021
    Date of Patent: March 7, 2023
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Michael T. Duke, Kourtney Eidam, Christopher P. Clausen, Darrell L. Suen, Melody Kao
  • Patent number: 11572733
    Abstract: Systems and apparatuses for safety deposit box access using a smart table and a locker are described herein. A safety deposit box access system includes a smart table and a locker. The smart table includes a processing circuit configured to receive an appointment request from a customer user device. The processing circuit is further configured to authenticate the customer, verify the customer is authorized to access the safety deposit box, release the safety deposit box from the locker, measure the change in weight of the safety deposit box, lock the locker, and transmit a notification to the customer when the safety deposit box has been returned to the vault.
    Type: Grant
    Filed: November 3, 2020
    Date of Patent: February 7, 2023
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren M. Goetz, Dennis E. Montenegro
  • Patent number: 11501323
    Abstract: A method implemented on an electronic computing device includes identifying a user of an augmented reality (AR) device. Profile information is obtained for the user based on the identity of the user. An interactive game is activated on the AR device. The interactive game is tailored to the user based on the profile information. One or more rewards are provided to the user for implementing aspects of the interactive game.
    Type: Grant
    Filed: August 24, 2020
    Date of Patent: November 15, 2022
    Assignee: WELLS FARGO BANK, N.A.
    Inventors: Christin Holt Aquilla, Kourtney Eidam
  • Patent number: 11457730
    Abstract: Systems, methods, and apparatuses for tactile user input are described herein. A tactile user input system includes a tactile input device and a smart table. The smart table comprises a network interface and a processing circuit. The processing circuit comprises a processor and a memory. The processing circuit is structured to sense a placement of the tactile input device on the smart table. The processing circuit is further structured to determine a necessary user input and determine a location of the tactile input device on the smart table. The processing circuit is further structured to rearrange a user interface of the smart table. The processing circuit is further structured to communicate a necessary input configuration to the tactile input device and used by the tactile input device to generate a tactile user interface having an appropriate layout based on the necessary input configuration.
    Type: Grant
    Filed: November 3, 2020
    Date of Patent: October 4, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren M. Goetz, Dennis E. Montenegro