Patents by Inventor Kourtney Eidam

Kourtney Eidam has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11457730
    Abstract: Systems, methods, and apparatuses for tactile user input are described herein. A tactile user input system includes a tactile input device and a smart table. The smart table comprises a network interface and a processing circuit. The processing circuit comprises a processor and a memory. The processing circuit is structured to sense a placement of the tactile input device on the smart table. The processing circuit is further structured to determine a necessary user input and determine a location of the tactile input device on the smart table. The processing circuit is further structured to rearrange a user interface of the smart table. The processing circuit is further structured to communicate a necessary input configuration to the tactile input device and used by the tactile input device to generate a tactile user interface having an appropriate layout based on the necessary input configuration.
    Type: Grant
    Filed: November 3, 2020
    Date of Patent: October 4, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren M. Goetz, Dennis E. Montenegro
  • Patent number: 11429957
    Abstract: Various embodiments provide for a smart table display system. The smart table display system includes a display surface having a touchscreen, a microphone configured to receive a conversation input, a communications device configured to communicate with a provider database and a user device, and a processing circuit. The processing circuit is configured to retrieve, by the communications device, provider data and third party data based on the conversation input. The processing circuit is also configured to generate a graphical user interface that includes a graphic that depicts a financial health of the user based on the conversation input, the provider data, and the third party data. The graphic is built in real-time while the conversation input is received. The processing circuit is also configured to provide the graphical user interface on the display surface.
    Type: Grant
    Filed: November 3, 2020
    Date of Patent: August 30, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren M. Goetz, Dennis E. Montenegro
  • Patent number: 11397937
    Abstract: A method implemented on an augmented reality (AR) electronic device includes receiving a request to activate a transaction card account on a transaction card. The transaction card account is activated on the transaction card. A virtual representation of account information corresponding to the transaction card account is displayed on the AR electronic device. The exterior of the transaction card is free of account identifying information.
    Type: Grant
    Filed: June 8, 2020
    Date of Patent: July 26, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: John Ross Neale, William R. Breed, Jasvir K. Singh, Geraldine M. Carolan, Kristine Collings, Kourtney Eidam
  • Patent number: 11397956
    Abstract: A system including a smart table includes a table display screen and a processing circuit configured to control an image displayed on the table display screen, send a pairing request to a customer device, pair with the customer device, pair with a provider device, mirror the image displayed on the table display screen on a customer display screen of the customer device and on a provider display screen of the provider device, receive a first customer input from the customer device based on the customer interacting with the image mirrored on the customer display screen, modify the image displayed on the table display screen to display the first customer input in real-time with respect to the customer interacting with the image, and mirror the modified image showing the first customer input on the provider device.
    Type: Grant
    Filed: October 26, 2020
    Date of Patent: July 26, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Darren Goetz, Dennis Montenegro
  • Patent number: 11392481
    Abstract: An AI agent may be trained using online session logs of actual customers interacting with an online software application. Datasets may be generated using the session logs, and the AI agent may be trained to use the online application by applying various machine learning techniques to the datasets. The AI agent may be provided login credentials and instructed to log into and perform specified tasks using the online application as part of training. Once trained, the AI agent may be instructed to perform the same or other tasks using a modified version of the application. The AI agent mimics the responses and behaviors of actual users of the modified application. The AI agent can be trained to mimic users sharing a certain demographic characteristic, and its performance can be used to more effectively and efficiently enhance the software application for users at large and/or for users in the demographic.
    Type: Grant
    Filed: March 16, 2021
    Date of Patent: July 19, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Marcus Yamane, Kourtney Eidam
  • Patent number: 11354598
    Abstract: An AI agent may be trained using online session logs of actual customers interacting with an online software application. Datasets may be generated using the session logs, and the AI agent may be trained to use the online application by applying various machine learning techniques to the datasets. The AI agent may be provided login credentials and instructed to log into and perform specified tasks using the online application as part of training. Once trained, the AI agent may be instructed to perform the same or other tasks using a modified version of the application. The AI agent mimics the responses and behaviors of actual users of the modified application. The AI agent can be trained to mimic users sharing a certain demographic characteristic, and its performance can be used to more effectively and efficiently enhance the software application for users at large and/or for users in the demographic.
    Type: Grant
    Filed: March 15, 2021
    Date of Patent: June 7, 2022
    Assignee: Wells Fargo Bank, N.A
    Inventors: Marcus Yamane, Kourtney Eidam
  • Publication number: 20220171839
    Abstract: Techniques are described for enabling a user to access a secure system based on vital signs of the user that are collected by a wearable device worn by the user. The vital signs of the user may be used as an extra level of security when accessing the secure system. For example, a computing device may automatically validate that a user requesting access to a secure system is a person and not a robot based on receipt of vital signs of the user. As another example, a computing device may operate as a secure access badge that first analyzes vital signs of a user to confirm that the user is not in distress before sending an access signal to gain access to a secure system. In either example, the computing device may be a wearable device, or be paired to a wearable device to receive the vital signs.
    Type: Application
    Filed: December 29, 2016
    Publication date: June 2, 2022
    Inventors: Kourtney Eidam, Andrew J. Garner, IV, Dennis Montenegro
  • Patent number: 11348318
    Abstract: A method implemented on an augmented reality (AR) device includes receiving an image of an object at the AR device. The image is displayed on a display screen of the AR device. One or more activating actions are received at the AR device. As a result of the one or more activating actions: the object is identified, an identity of the object is sent to a server computer, information is received from the server computer regarding a percentage of completion towards a goal relating to the object and a representation of the percentage of completion towards the goal relating to the object is visually displayed on the image of the object.
    Type: Grant
    Filed: January 6, 2020
    Date of Patent: May 31, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Lisa Weekly, Kourtney Eidam
  • Patent number: 11341223
    Abstract: Techniques are described for enabling a user to access a secure system based on vital signs of the user that are collected by a wearable device worn by the user. The vital signs of the user may be used as an extra level of security when accessing the secure system. For example, a computing device may automatically validate that a user requesting access to a secure system is a person and not a robot based on receipt of vital signs of the user. As another example, a computing device may operate as a secure access badge that first analyzes vital signs of a user to confirm that the user is not in distress before sending an access signal to gain access to a secure system. In either example, the computing device may be a wearable device, or be paired to a wearable device to receive the vital signs.
    Type: Grant
    Filed: December 5, 2019
    Date of Patent: May 24, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Andrew J. Garner, IV, Dennis Montenegro
  • Publication number: 20220156745
    Abstract: A method implemented on an augmented reality electronic device includes establishing a wireless connection with an automated teller machine (ATM). The AR electronic device is used to authenticate a user of the AR electronic device at the ATM. An initiation is permitted of a financial transaction through user interface functionality for the ATM that is displayed on the AR electronic device. Financial information for the financial transaction is displayed on a display screen of the AR electronic device, instead of displaying the financial information at the ATM.
    Type: Application
    Filed: February 4, 2022
    Publication date: May 19, 2022
    Inventors: Harlen Bayha, Jennifer Stacey Borchardt, Adam Clifford Christensen, Charles Cowell, Eduardo DeLa Torre, Kourtney Eidam, Darren M. Goetz, Eric David Greene, Robert Glenn Hamchuk, Miranda C. Hill, Pey-Ning Huang, Richard Harrison Luttrell, JR., Orsolya Oldroyd, Paul Vittimberga, Dominik Vltavsky
  • Publication number: 20220101399
    Abstract: Assistance is provided to a user of an electronic computing device. A request for assistance is received from a primary electronic computing device of a customer. An item for which the assistance is requested is identified. A secondary electronic computing device is identified that is associated with the customer of the primary electronic computing device. A version of the item is sent to the secondary electronic computing device. Interaction with the item is allowed on the secondary electronic computing device.
    Type: Application
    Filed: December 23, 2016
    Publication date: March 31, 2022
    Inventor: Kourtney Eidam
  • Patent number: 11284260
    Abstract: A method implemented on an augmented reality (AR) electronic device includes initiating a security access code software application on the AR electronic device. A user of the AR electronic device is identified. A first electronic computing device at or near a current location of the user is identified. The first electronic computing device is an input device for entry of a security code to permit access to a protected asset. A determination is made as to whether the user is authorized to access the protected asset. When a determination is made that the user is authorized to access the protected asset, a security access code is displayed on the AR electronic device. The security access code permits the user to access the protected asset via the first electronic computing device.
    Type: Grant
    Filed: March 11, 2020
    Date of Patent: March 22, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Brian Michael Young, Kourtney Eidam
  • Patent number: 11276062
    Abstract: A method implemented on an augmented reality electronic device includes establishing a wireless connection with an automated teller machine (ATM). The AR electronic device is used to authenticate a user of the AR electronic device at the ATM. An initiation is permitted of a financial transaction through user interface functionality for the ATM that is displayed on the AR electronic device. Financial information for the financial transaction is displayed on a display screen of the AR electronic device, instead of displaying the financial information at the ATM.
    Type: Grant
    Filed: April 12, 2017
    Date of Patent: March 15, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Harlen Bayha, Jennifer Stacey Borchardt, Adam Clifford Christensen, Charles Cowell, Eduardo DeLa Torre, Kourtney Eidam, Darren M. Goetz, Eric David Greene, Robert Glenn Hamchuk, Miranda C. Hill, Pey-Ning Huang, Richard Harrison Luttrell, Jr., Orsolya Oldroyd, Paul Vittimberga, Dominik Vltavsky
  • Patent number: 11257148
    Abstract: A method includes displaying a financial services document on a display screen of an electronic computing device. The financial services document is displayed on a first section of the display screen and on a second section of the display screen. An action is performed on the financial services document on the first section of the display screen without changing the display of the financial services document on the second section of the display screen. An action is performed on the financial services document on the second section of the display screen without changing the display of the financial services document on the first section of the display screen.
    Type: Grant
    Filed: May 16, 2019
    Date of Patent: February 22, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Andrew James Fournier, Kourtney Eidam
  • Patent number: 11238422
    Abstract: In an example, a method for implementing gamification in user interface transactions of a customer financial transaction device such as an automatic teller machine (ATM) or kiosk may be provided to improve security and enable enhanced electronic display and user interface features. In one example, the electronic operations for implementing gamification may include associated actions in a user interface transaction screen with defined gamification functions, receiving and evaluating input in the user interface transaction screen, and enabling or performing certain transaction actions based on an expected gamification action. In further examples, the gamification may be implemented based on themes for the user interface that match entertainment themes, individual games, or customizations to graphical and text content established by the user.
    Type: Grant
    Filed: December 18, 2019
    Date of Patent: February 1, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kourtney Eidam, Andrew J. Garner, IV, Michael Thomas Duke
  • Patent number: 11222106
    Abstract: Provided is relative multifactor authentication for interactions between users and one or more entities. Relative multifactor authentication includes monitoring a set of attributes associated with a user during an interaction between the user and the entity. The set of attributes include at least two of a behavioral attribute, a health attribute, a geospatial attribute, and a device attribute. Relative multifactor authentication also include comparing respective parameters of attributes of the set of attributes with expected parameters and determining an authentication status based on the comparison and weighted values assigned to respective attributes of the set of attributes. The user is selectively authenticated to begin to continue the interaction based on the authentication status.
    Type: Grant
    Filed: May 23, 2019
    Date of Patent: January 11, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Michael T. Duke, Kourtney Eidam, Christopher P. Clausen, Darrell L. Suen, Melody Kao
  • Patent number: 11074325
    Abstract: Systems and methods for multifactor authentication are disclosed. One illustrative system described herein includes: a network interface; and a processor coupled to the network interface and configured to: begin a transaction to allow a user to access a secure resource; receive, via the network interface, user data from a mobile device, the user data comprising behavior data associated with the user; compare one or more parameters of the behavior data to expected parameters; and if the parameters are within a required range, allow access to the secure resource; or if the parameters are outside of the required range, restrict access to the secure resource.
    Type: Grant
    Filed: March 24, 2017
    Date of Patent: July 27, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Mike Duke, Kourtney Eidam, Ross Goddard
  • Patent number: 11037188
    Abstract: This disclosure describes techniques that include offering to generate, fabricate, or print an object that may be of interest to a user, customer, or consumer. In one example, a method includes collecting, by a computing system, information about a user; generating, by the computing system and based on the information about the user, an offer to print a three-dimensional object, wherein the offer includes a plurality of offer conditions and is generated without receiving from the user a specific request for the offer; outputting, by the computing system and for display, information sufficient to present the offer to the user through a user interface that identifies the plurality of offer conditions and a timeframe over which the challenge is to be completed; determining, by the computing system, that the plurality of offer conditions have been completed during the timeframe; and responsive to determining, enabling a three-dimensional printer to generate the three-dimensional object.
    Type: Grant
    Filed: November 25, 2019
    Date of Patent: June 15, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Michael Thomas Duke, Kourtney Eidam
  • Publication number: 20210158341
    Abstract: An electronic computing device receives a scanned image of a first object. The first object is a three-dimensional object. An identification of a user of a payment device is received. A stored image of a second object is obtained. The second object is an authentication object that is assigned to the user. The user of the payment device is authenticated using the scanned image of the first object and the stored image of the second object. If the user is authenticated, a purchase of one or more goods or services is authorized using the payment device.
    Type: Application
    Filed: July 10, 2015
    Publication date: May 27, 2021
    Inventors: Mike Duke, Kourtney Eidam, Andrew J. Garner, IV
  • Patent number: 10990656
    Abstract: A customer service document with an electrical data storage device is provided to deliver customer service information in a secured manner. The data storage device is attached to the customer service document and configured to contain information to be transferred to a customer's data reading device via short-range communication once the data reading device is authenticated. The transferred information can be used by the data reading device in various applications without identity theft concerns.
    Type: Grant
    Filed: February 15, 2018
    Date of Patent: April 27, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventor: Kourtney Eidam