Abstract: A system and method for dynamic tabs-based selection role-based print management web portal determines a role assigned to a logged in user. A user is provided with selectable tabs based on their determined role. Users with rolls allowing access to customer information can select customers for management of customer information or management of customer devices. Tabs are generated based on selected customer properties. Users with administrative roles are enabled to further configure, adjust and troubleshoot devices. Users with an end user role are limited to device tasks and management of their own information. Super users are unrestricted and have access to all functions of all users. Thus, functionality is added based on a user's role in a non-redundant manner.

Abstract: A system and method for persistent presentation of cloud print user account information across multiple multifunction peripheral applications includes a user allowance appliance within a print management system that presents the user's status, considering all print management functionality of the multifunction peripheral regardless of which application is issuing a status, to maintain a persistent presentation of the user's status globally that includes functional permissions, allowance, job cost, and funds remaining. This status region is independent of any one application and is updated in real time to keep the user informed of the current state of their account information. The presentation is context sensitive such that status relevant to an active application is also shown.

Abstract: A system and method for persistent presentation of cloud print user account information across multiple multifunction peripheral applications includes a user allowance appliance within a print management system that presents the user's status, considering all print management functionality of the multifunction peripheral regardless of which application is issuing a status, to maintain a persistent presentation of the user's status globally that includes functional permissions, allowance, job cost, and funds remaining. This status region is independent of any one application and is updated in real time to keep the user informed of the current state of their account information. The presentation is context sensitive such that status relevant to an active application is also shown.

Abstract: A system and method directs promotional information, such as coupons of possible interest to a user, when they release their cloud-stored print job from a multifunction peripheral at their selected location. The user is identified, along with their location, and promotional information of possible relevance to the user is displayed on the multifunction peripheral touchscreen. Information selected by the user will be printed out along with their released print job. Businesses register and store their promotional information with the cloud print server, and may be assessed a fee when their literature is printed.

Abstract: A system and method for PIN authentication issuance from a MFP QR Code includes a QR code presented on an authentication screen of multifunction peripheral display. A user requiring a personal information number to access a multifunction peripheral printing system managed by a print server scans the QR code with their secure smartphone or tablet. The scanned QR code opens a web portal to the sever on the user's device where they can select a new PIN. The new PIN is stored on the server for the user' account and access to the MFP is then granted when the user enters their new PIN.

Abstract: A system and method for generation, validation assembly and deployment of software packages provides validation as files are selected for inclusion. An web user interface employs a file browser that allows a user, from a single location, to select more than one file in succession from one or more location and while validating integrity of the single file and batch of files in combination, allowing the user to remove and add files until the set is valid to create a deployable single software package.

Abstract: A multifunction peripheral (MFP) includes user selectable functions that call home applications on the device that direct it to work cooperatively with cloud service providers. To avoid requiring users to login to each cloud service each time they use it, they are registered with an authorization server to establish and grant identity and authorization tokens. When a user logs in to an MFP, they are redirected to login to the authorization server which then sends tokens to the MFP identifying the user and their permissions and licenses. Home applications associated by the tokens are displayed for selection. Each time a home application using a cloud service is selected, a background application sends the user's session tokens with a service request to an associated cloud service resource server. The resource servers processes authenticated requests and return the result to the MFP which completes the selected home application function.

Abstract: A system and method for PIN authentication issuance from a MFP QR Code includes a QR code presented on an authentication screen of multifunction peripheral display. A user requiring a personal information number to access a multifunction peripheral printing system managed by a print server scans the QR code with their secure smartphone or tablet. The scanned QR code opens a web portal to the server on the user’s device where they can select a new PIN. The new PIN is stored on the server for the user’s account and access to the MFP is then granted when the user enters their new PIN.

Abstract: In a system and method for automated device onboarding to a cloud based printing system, and administrator logs in to a selected one of a group of networked multifunction peripherals and registers it to a company in accordance with a device registration code. The selected multifunction peripheral registers itself with a cloud server, and discovers other candidate multifunction peripherals for registration. The selected multifunction peripheral sends the device registration code to each discovered multifunction peripheral with an instruction to perform self-registration with the cloud server. Each discovered multifunction peripheral then registers with the cloud server. A registered user may send a document processing job to the cloud server and release from any registered multifunction peripheral.

Abstract: A system and method for minimizing customer churn in device service businesses commences with execution of a customer service contract. Ongoing customer data capture is made for each contract. Customer data includes contract events, environmental events, service events, device usage analytics and personnel events. Machine learning is applied to captured customer data, which machine learning is based on a state of customer data at the time of contract determination. Customer data is assigned weights, and aggregate data for each customer is compared to a preselected threshold level. Customers above a threshold are deemed happy and customers below the threshold are deemed to be at risk. Remedial measures relative to at risk customer data generates levels of automated remediation followed by remedial measure suggestions to an administrator when not sufficiently successful.

Abstract: A system and method for economically driven predictive device servicing commences with receipt of a job service ticket for a multifunction peripheral. A location of the device is determined and other devices with predicted parts failures or servicing needs that are reasonably proximate to the multifunction peripheral are identified. For each identified device, a determination is made as to whether servicing costs, such as parts, labor and travel, are less than a cost of a separate service call for that device. Cost may include a replacement part cost relative to anticipated remaining part life. Devices that are determined to be economically serviced contemporaneously with the multifunction peripheral are flagged, and device maintenance scheduled and performed by a technician.

Abstract: A system and method for minimizing customer churn in device service businesses commences with execution of a customer service contract. Ongoing customer data capture is made for each contract. Customer data includes contract events, environmental events, service events, device usage analytics and personnel events. Machine learning is applied to captured customer data, which machine learning is based on a state of customer data at the time of contract determination. Customer data is assigned weights, and aggregate data for each customer is compared to a preselected threshold level. Customers above a threshold are deemed happy and customers below the threshold are deemed to be at risk. Remedial measures relative to at risk customer data generates remedial measure suggestions.

Abstract: A system and method for economically driven predictive device servicing commences with receipt of a job service ticket for a multifunction peripheral. A location of the device is determined and other devices with predicted parts failures or servicing needs that are reasonably proximate to the multifunction peripheral are identified. For each identified device, a determination is made as to whether servicing costs, such as parts, labor and travel, are less than a cost of a separate service call for that device. Cost may include a replacement part cost relative to anticipated remaining part life. Devices that are determined to be economically serviced contemporaneously with the multifunction peripheral are flagged, and device maintenance scheduled and performed by a technician.

Abstract: A system and method for language-based multifunction peripheral control includes receiving a user selection of an electronic document via a user interface of wireless portable data device. User selected print settings are also received via the user interface for printing the selected electronic document. The selected electronic document is then printed in accordance with the user selected print settings. The user associates a verbal shortcut with their current print settings, and the verbal instruction and settings are stored associatively. When the user wishes to print again, they can select their document and issue verbal print instructions which include their verbal shortcut. Print settings associated with this verbal shortcut are retrieved from memory and the document is printed using the print settings.

Abstract: A system and method for automated service call initiation for a multifunction peripheral includes applying optical character recognition to a digital image of an affixed asset tag captured by a smartphone or tablet camera to determine a service agency name and initial contact information. A dealer database is queried with the service agency name and initial contact information, and corresponding information about the service agency, customer or device is received. Information about a current state of the multifunction peripheral is received. A service request or order is selectively sent by a user via the smartphone or tablet to the service agency in accordance with information from the dealer database and the current state of the multifunction peripheral.

Abstract: A system and method for providing seamless, alternative or concurrent control of document processing devices by multiple devices includes a processor, memory, digital data interface and user interface configured to receive user input, such as setting job properties on a multifunction peripheral. A settings screen is displayed for receiving user settings for job properties, such as finishing options, duplex options or scan resolution. As a user makes selections, they are reflected on the user interface and propagated to user interfaces of one or more alternative devices. A user may commence entering settings on one device and switch seamlessly to continue entering settings at the same point on an alternative device.

Abstract: A system and method of managing assets for customizing user interfaces of multifunction peripherals includes an asset management system that includes a memory for storing assets such as background images, logos, taglines, applications, and configuration templates. An associated processor determines the permission level of the user or administrator and provides access to assets based on the permission level of the respective user or administrator. The permission level of the user or administrator is based on the associated level within the tiered permission topology of asset management system. Users can use assets of administrators and other users to generate customized user interfaces for multifunction peripherals using assets of anyone in a child, peer, or parent relationship, but are restricted from performing administrative operations, such as editing and deleting of assets, on assets of other users and administrators.

Abstract: A system and method for maintaining and optimizing a fleet of multifunction peripherals is operated by use of a smartphone or tablet computer. Fleet changes are provided in multiple categories such as software updates, configuration changes and feature activation. A user is provided with a dashboard having a selectable indicia for each category. Devices are monitored and machine learning provides for recommendations for each category. A badge showing a number of recommendations for each category is displayed with its selectable indicia. When an indicia is selected, an associated recommendation is displayed and implemented if accepted. Once accepted, the dashboard is regenerated with updated badge information reflecting an accepted implementation.

Abstract: A system and method for multilevel self-service device diagnostics and resolution includes a processor, a user interface and a memory storing various communication sequences. Communication sequences include one or more communication modes and steps to be performed to address a multifunction peripheral device issue. Sequences are stored associatively with a data corresponding to an error condition. A data interface transmits state data corresponding to a current device error condition. An initial communication sequence associated with the error condition corresponding to transmitted state data is selected and initiated on the user interface. The device communicates updated state data corresponding to the error condition after completion of the initial sequence. A determination is made as to whether the error condition has been alleviated. If not, an elevated communication sequence is selected and initiated.

Abstract: A system and method for an augmented reality device maintenance system includes a memory storing user instruction data corresponding to user actions to change a state of a multifunction peripheral. The user instruction data is stored associatively with state data corresponding to a known state of a multifunction peripheral. A processor stores digital image data from a captured image of the multifunction peripheral in the memory. A display generator generates an image corresponding to received image data on an associated display. The system also receives current device state data corresponding to a current operational state of the multifunction peripheral and retrieves, from the memory, user instruction data associated with state data that corresponds to received current device state data. The display generator superimposes instructions corresponding to retrieved user instruction data on the generated image.