Abstract: A test instrument provides suggested next operational step function to provide a user with assistance during testing. A display is provided to show the amount of a project that has been completed, for example as a percentage completed value. Individual test results may be saved to a ‘fix later’ list, which may be later accessed to re-test items that may not have passed on initial testing.

Abstract: A system for providing data communication includes a computer test tool configured to perform one or more diagnostic tests on a computer network and a cloud-based server. The cloud-based server is configured to couple to the communication network so as to exchange data with the computer test tool when the computer test tool is coupled to the communication network. The cloud-based server tracks usage of the computer test tool and, based on the tracked usage, transmits a message to the computer test tool that temporarily enables the computer test tool based on a predetermined condition.

Abstract: In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive a signal indicating a communication is being initiated by an end user operating an end user device; receive information from the end user device regarding the communication; select a conversation path based on the information regarding the communication; invoke an automated chat resource for engaging in a chat communication session with the end user device, wherein the automated chat resource is configured to follow the conversation path during the chat communication session; monitor confidence levels of automated chat responses during the chat communication session; and redirect the chat communication session to a second conversation path in response to at least one of the confidence levels falling below a threshold level.

Abstract: The present invention is a combination of toothbrush and tongue and mouth cleaner, which allows an individual to brush the teeth with bristles as well as clean the tongue and the interior of the mouth, using one or more clefts embedded on the head of the toothbrush. The apparatus comprises a handle, a head connected to the handle having a front side to which a plurality of bristles is connected. A concave cleft is included on the head of the toothbrush thereby allowing a tongue to be cleaned by scraping the second side of the head against the tongue.

Abstract: In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive a signal indicating a communication is being initiated by an end user operating an end user device; receive information from the end user device regarding the communication; select a conversation path based on the information regarding the communication; invoke an automated chat resource for engaging in a chat communication session with the end user device, wherein the automated chat resource is configured to follow the conversation path during the chat communication session; monitor confidence levels of automated chat responses during the chat communication session; and redirect the chat communication session to a second conversation path in response to at least one of the confidence levels falling below a threshold level.

Abstract: A test instrument provides suggested next operational step function to provide a user with assistance during testing. A display is provided to show the amount of a project that has been completed, for example as a percentage completed value. Individual test results may be saved to a “fix later” list, which may be later accessed to re-test items that may not have passed on initial testing.

Abstract: In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive a signal indicating a communication is being initiated by an end user operating an end user device; receive information from the end user device regarding the communication; select a conversation path based on the information regarding the communication; invoke an automated chat resource for engaging in a chat communication session with the end user device, wherein the automated chat resource is configured to follow the conversation path during the chat communication session; monitor confidence levels of automated chat responses during the chat communication session; and redirect the chat communication session to a second conversation path in response to at least one of the confidence levels falling below a threshold level.

Abstract: In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive a request for interaction from an end user operating an end user device; receive information from the end user device regarding the interaction; select a first automated chat profile based on the information regarding the interaction; route the request to an automated chat resource associated with the first automated chat profile; monitor a chat communication session between the end user device and the automated chat resource; detect a trigger event during the monitoring of the chat communication; and transition the chat communication session to a contact center resource other than the automated chat resource in response to the detected trigger event.

Abstract: In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive a signal indicating a communication is being initiated by an end user operating an end user device; receive information from the end user device regarding the communication; select a conversation path based on the information regarding the communication; invoke an automated chat resource for engaging in a chat communication session with the end user device, wherein the automated chat resource is configured to follow the conversation path during the chat communication session; monitor confidence levels of automated chat responses during the chat communication session; and redirect the chat communication session to a second conversation path in response to at least one of the confidence levels falling below a threshold level.

Abstract: An air treatment system having an improved control system. The control system may include a dynamic “dead front” display that varies the display based on mode of operation. The display may include capacitive touch sensors and include an array of capacitive film segments or traces integrated into the display. The control system may include a self-contained electronics module that can be tested and calibrated before installation in the ATS. A dust sensor assembly may be integrated into the electronics module. The front cover may be attached with a mechanical attachment at the top and a magnetic attachment on the bottom. The ATS may include a filter retainer assembly with a rotating clip configured to perform in a cam-like manner to firmly clamp the particulate filter and carbon filter in place.

Abstract: A catalyst comprises a carbide or nitride of a metal and a promoter element. The metal is selected from the group consisting of Mo, W, Co, Fe, Rh or Mn, and the promoter element is selected from the group consisting of Ni, Co, Al, Si, S or P, provided that the metal and the promoter element are different. The catalyst also comprises a mesoporous support having a surface area of at least about 170 m2 g?1, wherein the carbide or nitride of the metal and the promoter element is supported by the mesoporous support, and is in a non-sulfided form and in an amorphous form.

Abstract: A system and method include a contact center to provide an interaction between a customer and agent. An analytics server connects with the contact center to parse a text of the interaction and determine an intent and a topic of the interaction based on the parsed text. The analytics server determines an implicit survey score for the interaction based on comparing the intent and the topic of the interaction with an intent and a topic of an interaction that was correlated with an explicit survey score.

Abstract: A mass spectrometer or ion mobility spectrometer is disclosed comprising: an ion block for receiving ions; a heater for heating the ion block; a vacuum housing; and an interface block arranged between the ion block and the vacuum housing; wherein the interface block is formed from a polymer. The polymer interface block inhibits the heat transfer from the ion block to the vacuum housing and also electrically isolates the ion block and vacuum housing. The interface block further comprises at least one conduit through the body of the interface block. This enables gas to be transmitted through the interface block to the ion block, and also enables the interface block to be cooled.

Abstract: An air treatment system having an improved control system. The control system may include a dynamic “dead front” display that varies the display based on mode of operation. The display may include capacitive touch sensors and include an array of capacitive film segments or traces integrated into the display. The control system may include a self-contained electronics module that can be tested and calibrated before installation in the ATS. A dust sensor assembly may be integrated into the electronics module. The front cover may be attached with a mechanical attachment at the top and a magnetic attachment on the bottom. The ATS may include a filter retainer assembly with a rotating clip configured to perform in a cam-like manner to firmly clamp the particulate filter and carbon filter in place.

Abstract: A system and method for aggregation of test result data includes a plurality of first testing devices configured to perform testing procedures to test cables of at least one communication network and to output associated first test result data. A cloud-based server device is coupled via a network to the plurality of first testing devices. The server device includes a database configured to store the first test result data and a processor. The processor is configured to determine a statistic associated with an aggregation of the first test result data output by the plurality of first testing devices. Second test result data is then received by the processor from a second testing device so as to be compared to the determined statistic and to output an indication of a result of the comparison.

Abstract: A system for providing data communication includes a computer test tool configured to perform one or more diagnostic tests on a computer network and a cloud-based server. The cloud-based server is configured to couple to the communication network so as to exchange data with the computer test tool when the computer test tool is coupled to the communication network. The cloud-based server tracks usage of the computer test tool and, based on the tracked usage, transmits a message to the computer test tool that temporarily enables the computer test tool based on a predetermined condition.

Abstract: A system and method for receiving a data packet in a cable network testing device from a remotely located cloud host service/device. The data packet contains selected cable test device configuration instructions. The selected device instructions, once implemented in a cable test device, configure the cable test device to perform one or more cable network testing procedures in accordance with predetermined testing parameters. The cloud host service/device contains a plurality of test device configuration instructions to be selected by a user, which user may be remote from the cable test device.