Abstract: The present invention includes: a plurality of operation templates describing at least one procedure for managing operation of a system; a conflict determination unit that determines whether or not, upon execution of a specific procedure included in a specific operation template among the plurality of operation templates, a conflict possibly hindering execution of another procedure included in another operation template among the plurality of operation templates will be generated; and a presentation unit that presents information on the specific procedure to an outside before the specific procedure is actually executed in a case where the conflict determination unit determines that execution of the specific procedure will generate the conflict.

Abstract: A business impact scope presentation apparatus includes: a test log collection unit configured to collect test recording information indicating an implementation result of a test for monitoring target software in which one or more operational steps indicating content of each business and a plurality of microservices executing each operational step are connected via one or more request paths, and collect test case information indicating a relation between the content of each business and each operational step; a use case association unit configured to generate use case association information by associating the content of each business with a request path corresponding to each operational step based on the test recording information and the test case information; a monitoring information acquisition unit configured to acquire trace data indicating an implementation result of each microservice in a production environment; and a business impact scope analysis unit configured to determine whether an abnormality o

Abstract: Based on a received operation task and an operation task cost related table, costs are compared in consideration of a cost of an entire operation task in an operation configured by combining plural operation tasks. The operation task cost related table associates a cloud operation task, a dynamic cost parameter indicating a parameter that directly or indirectly affects a cost of an operation task, an impact parameter indicating a parameter that affects costs of other operation tasks due to the operation task, and an impact calculation formula for calculating a change or degree of impact by the dynamic cost parameter or the impact parameter. A user designates an operation task which is an estimation target regarding the cloud, specifies the dynamic parameters corresponding to the designated operation task and the dynamic parameters for other operation tasks including the impact parameters corresponding to the dynamic parameters, and estimates the cost.

Abstract: A technique of providing operation information on the same failure and management operation to an IT-service providing system of a different configuration is provided. The operation information can be shared among a plurality of environments and thus the operation cost can be reduced. An operation content presentation device has a storage device that stores a software mapping table storing information on software used by each of organizations, an operation mapping table storing information on an operation of a same content for a predetermined operation, and an operation target table listing operation targets of the respective organizations. The processor performs commonization of an operation content corresponding to a response content among the organizations, using each of these tables, and outputs, using a response content of one of the organizations as an input, an operation content of another one of the organizations similar to the operation content corresponding to the response content.

Abstract: An event monitoring system includes a processor and a storage unit. The storage unit holds an event message including a character string related to an event occurring in an information system and guide information including one or more guides. The guide includes a guide message including a predetermined character string, notified in response to the event, and information regarding a coping method for the event. The processor compares the event message and the guide, associates the guide with the event in a case where the guide further includes information for identifying a variable portion of the guide message and a portion other than the variable portion of the guide message coincides with a portion other than a portion corresponding to the variable portion in the event message, and receives an input of information indicating a correct answer of a guide to be associated with the event in a case where the guide does not include the information for identifying the variable portion.

Abstract: Provided is a management system for managing a relation between a database and a volume without installing an agent. A management system manages a relation between a data catalog and a volume of a storage system storing data to be used by the data catalog. A processor of the management system accesses data that is included in the data catalog and that includes authentication information of the volume; detects the number of accesses to the volume in a time range including a timing of the access to the data; and manages the relation between the data catalog and the volume on the basis of the number of accesses.

Abstract: Execution end timing of a jobnet is predicted with stable accuracy. An information processing apparatus executes jobnet execution time prediction model generation processing for generating an execution time prediction model for predicting execution time of a jobnet to be executed on the basis of information associated with execution time of each of previously executed jobnets, a prediction model accuracy determination processing for calculating prediction accuracy for the execution time of each of jobnets by the generated execution time prediction model, and delay determination processing for determining whether to predict execution end timing of a designated jobnet among a jobnet group that is a set of a plurality of jobnets currently being executed or to be subsequently executed on the basis of the execution time prediction model, on the basis of the calculated prediction accuracy for the execution time of each of the jobnets.

Abstract: An incident management server includes: a failure information receiving unit configured to receive, from a server device that stores a plurality of resources and manages access to each resource based on access authority management information that is information including information of a user who can access each of the resources, information of a failure that has occurred in any of the plurality of resources; an access authority information specifying unit configured to specify a user who accesses a resource in which the failure has occurred in the server device and an access authority of the user when information of the failure is received; and an access authority management information setting unit configured to set information of the specified user and access authority in the access authority management information.

Abstract: Provided is a management system for managing a relation between a database and a volume without installing an agent. A management system manages a relation between a data catalog and a volume of a storage system storing data to be used by the data catalog. A processor of the management system accesses data that is included in the data catalog and that includes authentication information of the volume; detects the number of accesses to the volume in a time range including a timing of the access to the data; and manages the relation between the data catalog and the volume on the basis of the number of accesses.

Abstract: Provided are an event monitoring apparatus and an event monitoring method that make it possible to set a proper threshold without handling monitoring target systems on an individual basis. There are included: a threshold determination program calculating degree of similarity between a ledger guide message and an event message, regarding a maximum value of the calculated degree of similarity as a first threshold, and setting a second threshold that is greater than the first threshold by a predetermined value; a ledger allocation program associating a ledger guide message having the degree of similarity intermediate between the first threshold and the second threshold with the event message; and a threshold evaluation program reporting the degree of similarity to a manager of a monitoring target system when the degree of similarity is higher than the first threshold.

Abstract: An event monitoring system includes a processor and a storage unit. The storage unit holds an event message including a character string related to an event occurring in an information system and guide information including one or more guides. The guide includes a guide message including a predetermined character string, notified in response to the event, and information regarding a coping method for the event. The processor compares the event message and the guide, associates the guide with the event in a case where the guide further includes information for identifying a variable portion of the guide message and a portion other than the variable portion of the guide message coincides with a portion other than a portion corresponding to the variable portion in the event message, and receives an input of information indicating a correct answer of a guide to be associated with the event in a case where the guide does not include the information for identifying the variable portion.

Abstract: Provided are an event monitoring apparatus and an event monitoring method that make it possible to set a proper threshold without handling monitoring target systems on an individual basis. There are included: a threshold determination program calculating degree of similarity between a ledger guide message and an event message, regarding a maximum value of the calculated degree of similarity as a first threshold, and setting a second threshold that is greater than the first threshold by a predetermined value; a ledger allocation program associating a ledger guide message having the degree of similarity intermediate between the first threshold and the second threshold with the event message; and a threshold evaluation program reporting the degree of similarity to a manager of a monitoring target system when the degree of similarity is higher than the first threshold.

Abstract: The present invention ensures improving responsiveness in a P2P type distributed database system that includes a plurality of node computers capable of storing management target data in storage devices. The storage devices include a first type storage device having a high input/output performance and a second type storage device having a low input/output performance. There is provided the storage devices that store KeySpace management tables including response count information indicative of a count of the node computers from which the identical management target data are to be read. The identical management target data are required to respond to a read request of the management target data. The node computers by a count indicated by the response count information and capable of storing the management target data in the first type storage devices among the plurality of node computers are determined as storage destinations when a CPU receives a write request of new management target data.

Abstract: Execution end timing of a jobnet is predicted with stable accuracy. An information processing apparatus executes jobnet execution time prediction model generation processing for generating an execution time prediction model for predicting execution time of a jobnet to be executed on the basis of information associated with execution time of each of previously executed jobnets, a prediction model accuracy determination processing for calculating prediction accuracy for the execution time of each of jobnets by the generated execution time prediction model, and delay determination processing for determining whether to predict execution end timing of a designated jobnet among a jobnet group that is a set of a plurality of jobnets currently being executed or to be subsequently executed on the basis of the execution time prediction model, on the basis of the calculated prediction accuracy for the execution time of each of the jobnets.

Abstract: An event management system includes: a rule management table that defines situation occurrence conditions and the type of feedback; a handling instruction sheet allocation unit that, when a new arrival event occurs, extracts a handling instruction sheet to be assigned to the new arrival event, transmits the extracted handling instruction sheet to a terminal, and receives a feedback regarding the success or failure of allocation of the handling instruction sheet from the terminal; and a feedback processing unit that detects whether or not the feedback is erroneous with reference to the rule management table. When an error in the feedback is detected, the feedback processing unit notifies the terminal of the error.

Abstract: The present invention provides a cloud usage assisting apparatus which assists determination of an optimal cloud usage configuration. The cloud usage assisting apparatus calculates changes in performance and cost of a service which are to occur when each of actions is executed and a configuration change is made, based on menu information, storage resource configuration information, and monitoring information, each of the actions being an action in which at least one of the configuration changes of changing of a menu of the storage service involving one cloud, changing of the menu involving different clouds, and changing of a parameter that changes the configurations of the storage resources in the menu are executed on storage resources provided by one or more clouds, and determines the action as a recommended candidate when the action improves at least one of the performance and the cost.

Abstract: By selecting, as a monitoring API, an API which does not involve modifying information when executing a request, from APIs called by an AP to be monitored, transmitting a pseudo-request to the monitoring API, and receiving a response to the request, a monitoring node for determining whether or not the monitoring API is operating normally is created and is included in the AP.

Abstract: The present invention provides a cloud usage assisting apparatus which assists determination of an optimal cloud usage configuration. The cloud usage assisting apparatus calculates changes in performance and cost of a service which are to occur when each of actions is executed and a configuration change is made, based on menu information, storage resource configuration information, and monitoring information, each of the actions being an action in which at least one of the configuration changes of changing of a menu of the storage service involving one cloud, changing of the menu involving different clouds, and changing of a parameter that changes the configurations of the storage resources in the menu are executed on storage resources provided by one or more clouds, and determines the action as a recommended candidate when the action improves at least one of the performance and the cost.

Abstract: The present invention ensures improving responsiveness in a P2P type distributed database system that includes a plurality of node computers capable of storing management target data in storage devices. The storage devices include a first type storage device having a high input/output performance and a second type storage device having a low input/output performance. There is provided the storage devices that store KeySpace management tables including response count information indicative of a count of the node computers from which the identical management target data are to be read. The identical management target data are required to respond to a read request of the management target data. The node computers by a count indicated by the response count information and capable of storing the management target data in the first type storage devices among the plurality of node computers are determined as storage destinations when a CPU receives a write request of new management target data.

Abstract: A management system constructs management information indicating that log chunks and issue chunks extracted from a first system managing log information and issue information output by a process related to a first team for a program to be developed are linked. The management system searches, from the management information, a log message group compatible with a designated log message group that is one or more log messages related to the issue by log pattern matching using the designated log message group in a case of receiving an inquiry with which the designated log message group is associated from the second system. The management system displays, on the second system, a response containing a handling method represented by handling method information corresponding to the found log message group.