Abstract: This disclosure details the implementation of methods, systems and computer program products for a customer satisfaction engine (CSE). Embodiments of the CSE allow callers to key in customer satisfaction data using a rating system and/or to change customer service representatives (CSR) during the course of a customer service call rather than after the call has ended. Caller generated ratings may be stored in a database in association with the respective CSR profile for later access, analysis, and/or review. CSE embodiments may also allow customers to log in to a website and view operations made by the CSR as a service call progresses. CSE systems may provide for improved customer service and allow companies improved efficiency, monitoring and reporting of CSR performance.

Abstract: User imaging terminals (such as mobile phones with camera or video functionality) may be used to take images that are used to create an image stream of an event. In one implementation, a device may receive the images and transmit the images to one or more second users. The device may receive indications, from the second users, of whether the images are approved by the second users for incorporation into an image stream; and generate the image stream, based on the images that are approved by the second users. The image stream may be transmitted to one or more display devices.

Abstract: An approach for configuring a mobile device to enable accident detection and notification functionality for use within a vehicle is described. An emergency notification platform receives position information and acceleration information associated with a mobile device. The emergency notification platform applies a rule to the position information and the acceleration information to determine an alert condition. A notification message is then generated for presentation on the mobile device based on the application of the rule, wherein the notification message specifies information relating to the alert condition.

Abstract: An approach is provided for tracking personal items. A triggering event associated with tracking a personal item is detected via a bearer tag coupled to the personal item. Sensing of the bearer tag is initiated in response to the detection of the triggering event. A determination of whether location of the personal item satisfies a predetermined criterion is made. A notification is generated if the criterion is satisfied.

Abstract: An approach for permitting an unregistered user of a mobile device to utilize a communication service. It is detected that a user of a mobile device is not registered with a service provider to utilize the mobile device. Authentication information supplied by the user of the mobile device is collected. A request, including the authentication information, is generated for using a communication service of the service provider. In response to the request, an acknowledgement message is selectively received granting permission for the user to utilize the communication service if the authentication information is valid.

Abstract: An approach for providing vehicle accident prevention service is described. A user device in motion is detected. An alert message indicating that the user device is in motion is generated. A determination is made whether to establish a communication session with the user device in response to the generated alert message.

Abstract: Embodiments of the invention provide systems and methods for determining an escalation level including receiving one or more requests to join a communication session associated with a situation, identifying information associated with one or more participants that is associated with the one or more requests, determining an escalation level associated with the situation based at least in part on the information associated with the one or more participants, notifying the one or more participants the escalation level associated with the situation and allowing the communication session associated with the situation to filter a participants list and/or communications based on information associated with one or more participants.

Abstract: A non-transitory computer-readable medium comprising instructions executable by at least one processor, the instructions to cause the at least one processor to bill a subscriber, enrolled in a multi-tiered pricing plan, a plan fee associated with the multi-tiered pricing plan, for each billing cycle of a plurality of billing cycles, for services associated with a subscriber device; track, for each billing cycle, an amount of usage of the services; determine, for each billing cycle, a pricing tier corresponding to the tracked usage; and bill the subscriber, for each billing cycle, a fee associated with the corresponding pricing tier, wherein at least two of the corresponding pricing tiers differ.

Abstract: A method is provided for warning mobile users of traffic conditions. One or more sensor messages are monitored from a plurality of mobile devices transported by a plurality of vehicles. A traffic condition is determined based on the one or more sensor messages. Location of the traffic condition is also determined based on position information of one or more of the plurality of mobile devices. The mobile devices that are within a predetermined proximity to the location of the traffic condition are selected. An alert message is generated in response to the traffic condition. The selected mobile devices are notified with the alert message.

Abstract: An approach is provided for auto-completion functions. Textual input is received from a user via an application, a profile metadata is retrieved based on the textual input, a script is generated based on the profile metadata, and the script is transmitted to the application, wherein the script provides auto-completion of information corresponding to the textual input using the profile metadata.

Abstract: An approach for providing vehicle accident prevention service is described. A user device in motion is detected. An alert message indicating that the user device is in motion is generated. A determination is made whether to establish a communication session with the user device in response to the generated alert message.

Abstract: An approach is provided for transmitting supplemental visual content to a user. A command is received to retrieve visual content associated with a transaction conducted with a user over a source device. In response to the command, the visual content is retrieved for presentation to the user via a target device.

Abstract: An interface module for a local application provides a user interface to solicit user input for an configuring invocation. The user input solicited by the user interface includes a name of an external query to be executed and an input variable name for the external query. The interface module receives the user input for the configuring invocation; stores the invocation; and receives a trigger, with an input value for the external query, to launch the invocation. In response to receiving the trigger, the interface module executes the invocation to provide, to another interface module for a remote application, a request to execute the external query. The interface module receives, from the other interface module, an output value for the external query and process the output value.

Abstract: A content processing device is configured to receive a media stream via a network. The media stream may be analyzed to detect whether an anomaly is present in the media stream indicative of a potential quality defect in playback of the media stream. Data relating to a detected anomaly may be provided to a destination via the network.

Abstract: A method may include enrolling a subscriber device in an adaptive pricing service plan for providing telecommunication service to the subscriber device; associating, with the telecommunication service, a first pricing scheme including a first number of allotted minutes within a current billing cycle; tracking, for the subscriber device within the current billing cycle, cumulative used minutes of the telecommunication service; determining, using a forecasting model and the cumulative used minutes, prospective minutes usage with respect to the first number of allotted minutes for an entirety of the current billing cycle; generating, based on the prospective minutes usage, a recommendation related to a second pricing scheme including a second number of allotted minutes; and sending, within the current billing cycle, the recommendation to the subscriber device.

Abstract: An approach is provided for blocking communication sessions. Attribute information of a user is acquired. A unique identifier is generated based on the acquired attribute information. The unique identifier is associated with a plurality of communication identifiers that are used to activate, respectively, a plurality of communication services, wherein the unique identifier is used to block communication sessions associated with the corresponding communication services.

Abstract: An approach is provided for alerting registered devices of an emergency call, detecting an emergency call from a calling device; determining an identifier of the calling device; retrieving a list of one or more registered devices based on the identifier; determining location information of the calling device; and generating a notification message for transmission to the one or more registered devices, wherein the notification message specifies notification of the emergency call and the location information of the calling device.

Abstract: An approach for providing vehicle accident prevention service is described. A user device in motion is detected. An alert message indicating that the user device is in motion is generated. A determination is made whether to establish a communication session with the user device in response to the generated alert message.

Abstract: An interface module for a local application provides a user interface to solicit user input for an configuring invocation. The user input solicited by the user interface includes a name of an external query to be executed and an input variable name for the external query. The interface module receives the user input for the configuring invocation; stores the invocation; and receives a trigger, with an input value for the external query, to launch the invocation. In response to receiving the trigger, the interface module executes the invocation to provide, to another interface module for a remote application, a request to execute the external query. The interface module receives, from the other interface module, an output value for the external query and process the output value.

Abstract: A method is provided for warning mobile users of traffic conditions. One or more sensor messages are monitored from a plurality of mobile devices transported by a plurality of vehicles. A traffic condition is determined based on the one or more sensor messages. Location of the traffic condition is also determined based on position information of one or more of the plurality of mobile devices. The mobile devices that are within a predetermined proximity to the location of the traffic condition are selected. An alert message is generated in response to the traffic condition. The selected mobile devices are notified with the alert message.