Patents Issued in June 7, 2007
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Publication number: 20070127644Abstract: Systems and methods for restricting the use and movement of telephone system devices are presented. The system includes an interface configured to allow telephone calls to a limited set of telephone numbers or area codes. The interface may be configured to detect a number during a call attempt and compare the number to a stored sequence list of allowed numbers. If the detected number matches one of the allowed numbers, the call attempt is allowed to continue. However, if the detected number does not match a number in the stored sequence list, the call attempt is blocked. The interface may also be configured to restrict the movement of a cellular telephone based on received location data, configured with a physical lock to prevent removal from a docking station, or configured to generate a locking signal inhibiting use of the telephone after it has been moved greater than the predetermined distance.Type: ApplicationFiled: December 12, 2006Publication date: June 7, 2007Applicant: BellSouth Intellectual Property CorporationInventors: Steven Tischer, Kevin Kleinfelter
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Publication number: 20070127645Abstract: A technique for providing event-based secondary information to a user equipment is disclosed. According to one embodiment, the technique may be realized as a method for providing secondary information to a user equipment. The method may comprise the steps of: detecting at least one triggering event in a user equipment while the user equipment is receiving a primary content via a first communication channel; transmitting, in response to the at least one triggering event, a request for a secondary content to a phonepage server via a second communication channel, the requested secondary content comprising at least one data object; locating the at least one data object; causing the at least one data object to be transmitted to the user equipment via a third communication channel; and rendering the at least one data object on the user equipment.Type: ApplicationFiled: January 31, 2007Publication date: June 7, 2007Applicant: SONY ERICSSON MOBILE COMMUNICATIONS ABInventors: L. Bloebaum, Charles Liu, Per-Ake Minborg
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Publication number: 20070127646Abstract: A system generates service-oriented call-charge data for at least one service in a communication network, the system having in at least one first area (charge metering domain), network elements for charge metering—metering points—and in at least one second area (charging domain), network elements for charging—charging points. The system has a policy function which controls both the metering points and the charging points by using predefined rules.Type: ApplicationFiled: May 19, 2005Publication date: June 7, 2007Applicant: SIEMENS AKTIENGESELLSCHAFTInventor: Uwe Foell
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Publication number: 20070127647Abstract: Methods, systems, and computer program products for collecting messages associated with providing prepaid communications services in a communications network are disclosed. According to one aspect, a method includes receiving at least a portion of messages copied from a communications network. The at least a portion of messages associated with prepaid calls to a common destination may be identified. At least one measure indicative of an absolute or relative number of prepaid calls being made to the common destination may be generated based on the identified at least a portion of messages.Type: ApplicationFiled: October 25, 2006Publication date: June 7, 2007Inventor: Travis Russell
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Publication number: 20070127648Abstract: A method and system are provided for creating a billing record with a called party's name. Providing the called party's name on the billing record facilitates the calling party's review of the billing record by reducing the amount of time and effort needed to determine the identity of the called parties. In addition to identifying fraudulent and misbilled calls, the called party's name allows a person reviewing the billing record to quickly identify long distance calls, quickly discern business from personal calls, and audit calls made from phone lines with multiple users (e.g., employees or kids). Additionally, the billing record reviewer saves time and money by avoiding the need to call directory assistance or a billing service to identify the calls.Type: ApplicationFiled: October 19, 2006Publication date: June 7, 2007Inventors: William Wardin, Melanie Murphy
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Publication number: 20070127649Abstract: A call schedule is received that includes a plurality of sample calls to be made by an automated calling station. The plurality of sample calls are automatically placed on the network using the automated calling station. At least one final billing record corresponding to the at least one completed sample call is received. The call data is processed to determine billed cost data. The billed cost data is compared to the previous cost data and a change in the rate plan is detected based on the comparison of the billed cost data to the previous cost data.Type: ApplicationFiled: January 12, 2007Publication date: June 7, 2007Inventors: James Kearns, Crisella Chipman, Keith Smith, Neil Briskman, Thomas Linton
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Publication number: 20070127650Abstract: Methods and apparatuses for advertising where the advertisement performance is determined via tracking the deals made as a result of communication leads generated from the advertisements. One embodiment includes: providing an advertisement containing a communication reference to a customer on behalf of a party; providing a connection via the reference for real time communications between the customer and the party; and charging an advertisement fee in response to an action of a predetermined type being performed by the customer (or an agreement between the customer and the party being reached) as a result of the real time communications.Type: ApplicationFiled: January 18, 2007Publication date: June 7, 2007Applicant: UTBK, INC.Inventors: Ebbe ALTBERG, Scott FABER, Ron HIRSON, Sean VAN DER LINDEN, Ben LYON, Paul MANCA
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Publication number: 20070127651Abstract: A communication link from a first telecommunication device to a second telecommunication device is established via a telecommunication network. Initially, a plurality of multi-media objects, which are associated with a first telecommunication subscriber, are stored together with a respective reference number in the telecommunication network. An allocation representation of at least one data set is also determined, the representation indicating a specific call receiver with reference to a specific reference number of a multi-media object. Subsequently, a link set up request is sent from the first telecommunication device associated with the first telecommunication subscriber to the telecommunication network, the link set up request indicating that a communication link should be set up between the first telecommunication device and the second telecommunication device associated with a selected call receiver.Type: ApplicationFiled: August 23, 2004Publication date: June 7, 2007Inventors: Achim Luft, Norbert Schwagmann, Markus Trauberg, Martin Wujsten
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Publication number: 20070127652Abstract: A privacy management system allows a called party to re-direct picked up calls. A call is suspended if standard calling line identification can not be provided for the call. The caller is prompted to provide audible caller identification which is recorded and replayed to the called party before completing the call. The called party may enter a first input to accept the call based on the audible caller identification. If the called party subsequently determines that the call should be handled by another automatic disposition, the called party can enter a second input to provide a call redirection indication. In response to the call redirection indication, the call is disconnected and redirected to complete between the calling party and a destination such as voice mail or a message which is indicated by the call redirection indication.Type: ApplicationFiled: December 1, 2005Publication date: June 7, 2007Inventors: Abha Divine, Carol Gruchala
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Publication number: 20070127653Abstract: A system is provided for use by a caller placing a call with a calling device over a communications network linking a plurality of call destinations. The system includes a call-destination information source containing one or more call-destination characteristics associated one or more call destinations. The system further includes a processing unit communicatively linked to the call-destination information source. The processing unit generates one or more call-destination character indicators based on the one or more call-destination characteristics. A call-destination character indicator is generated in response to the system receiving call-destination identifier that identifies a particular call destination.Type: ApplicationFiled: December 6, 2005Publication date: June 7, 2007Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Chitra Dorai, Gordon Kerr, Edith Stern
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Publication number: 20070127654Abstract: A caller ID display communication device applied to a KSUless telephone system makes use of a caller ID display decoder to receive data of at least a telephone line. The data is decoded and then transmitted to a TDOV system, which processes the data into a TDOV data. Next, a processor is used to encode/decode this data and convert it to at least a set of caller ID information sent back to the TDOV system. Subsequently, a main telephone line supporting TDOV is used to transmit the caller ID information to at least a communication equipment and display the caller ID information on a display thereof. Through phase shift keying of the TDOV system and collocation of a communication equipment having a caller ID display circuit, each communication equipment in the telephone system can display the caller ID information without increasing the cost.Type: ApplicationFiled: December 7, 2005Publication date: June 7, 2007Inventors: Yang-Hsin Lin, Chun-Hung Chen
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Publication number: 20070127655Abstract: A system and method for providing multimedia portal contents in a communication system. The method provides a ring-back tone to a calling terminal, the calling terminal sets first multimedia portal contents to be provided as the ring-back tone in consideration of given information of a calling terminal user. A called terminal sets second multimedia portal contents to provide as the ring-back tone in consideration of the given information of the calling terminal user, and the calling and called terminals transmit call connection setup related signals including set information. A first server receives the call connection setup-related signals and provides specific multimedia portal contents as the ring-back tone when the calling and called terminals set the multimedia portal contents, and provides the determined multimedia portal contents to the calling terminal.Type: ApplicationFiled: November 7, 2006Publication date: June 7, 2007Applicant: Samsung Electronics Co., Ltd.Inventors: Joon-Ho Jung, Young-Ki Jeon, Deug-Ku Chang, Sang-Soo Chai
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Publication number: 20070127656Abstract: A system and method for customized caller identification and call routing are disclosed. A disclosed method of providing customized caller identification information for a phone call includes associating a first phone number in a database with a plurality of user specified identifications, selecting one of the plurality of user specified identifications in response to the phone call placed from the first phone number to a second phone number as a function of the second phone number, and providing the selected one of the plurality of identifications to a device associated with the second telephone number.Type: ApplicationFiled: November 9, 2006Publication date: June 7, 2007Inventors: Jeffrey Citron, Louis Mamakos
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Publication number: 20070127657Abstract: A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.Type: ApplicationFiled: December 20, 2006Publication date: June 7, 2007Inventors: James Shaffer, George Moore
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Publication number: 20070127658Abstract: A system and method for detecting a false caller ID. The system receives caller identification data and signaling system data from the call, compares the caller identification data to the signaling system data, and determines if the call has a false caller ID based on the comparison. The signaling system data may include signaling system 7 data. The system may also alert the intended recipient by modifying the properties of the call or by enacting a peripheral system to contact the intended recipient.Type: ApplicationFiled: December 1, 2005Publication date: June 7, 2007Inventors: Carol Gruchala, Wayne Heinmiller, Dianna Tiliks
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Publication number: 20070127659Abstract: A sound-muffling remote accessory for communication devices. The accessory comprises a remote mouthpiece and earpiece that is wired to, or transmits wirelessly to, a telephone or two-way radio. The mouthpiece generally conforms to the shape of the user's face and is designed in such a way that when spoken into, little or no sound escapes to the immediate vicinity.Type: ApplicationFiled: November 9, 2006Publication date: June 7, 2007Inventors: Daniel McClory, Edward Salem
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Publication number: 20070127660Abstract: A method for delivering a priority call waiting alert service to a telephone subscriber. An embodiment of the present invention may be implemented on an Advanced Intelligent Network (AIN). When a call intended the subscriber is received by a service switching point from a calling party while the telephone line is already engaged in a first communication between the subscriber and a third party, the calling party is solicited to supply a priority code. If the priority code is recognized by a service control point, a call waiting tone or a priority alert signal associated with the priority code is played to alert the subscriber that a priority call has been received.Type: ApplicationFiled: December 20, 2006Publication date: June 7, 2007Inventors: Linda Roberts, Edward Silver
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Publication number: 20070127661Abstract: An enterprise-wide directory publishes a set of globally available and globally meaningful dialing information according to preset rules.Type: ApplicationFiled: December 6, 2005Publication date: June 7, 2007Applicant: Microsoft CorporationInventor: Clifford Didcock
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Publication number: 20070127662Abstract: A method is presented for routing a call from a PBX to a voice mailbox on a communication platform wherein a call is received from an originating device at the PBX and the PBX is associated with a voice mail box on a communication platform. A redirecting number associated with the PBX is assigned to an ISDN message set-up string. The call is forwarded to the communication platform along with the ISDN set-up string information. After verification against a subscriber database, the forwarded call, including related ISDN information is delivered to the communication platform voice mail box server for storage and further processing. The redirecting number may represent the voice mail box identifier, and for increased security and privacy, the voice mail box may be different from the number for the PBX extension from which the voice and data messages are received.Type: ApplicationFiled: December 6, 2005Publication date: June 7, 2007Applicant: SBC Knowledge Ventures L.P.Inventor: Glen Morehead
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Publication number: 20070127663Abstract: A method and system for providing service menu information when an alerting service is provided between a calling terminal and a called terminal are provided. For this includes transmitting, by a calling terminal, a call setup request message including a service menu request; comparing, by a first server, service capability information of the calling terminal with service capability information of a called terminal, when it is necessary to evaluate the service capability information of the calling and called terminals, upon receipt of the call setup request message; and providing, by the first server, service menu to the calling and called terminals according to the comparison.Type: ApplicationFiled: November 14, 2006Publication date: June 7, 2007Applicant: SAMSUNG ELECTRONICS CO., LTD.Inventors: Su-Jin Bae, Young-Ky Kim, Young-Ki Jeon
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Publication number: 20070127664Abstract: Methods and systems for use in connection with an asymmetrical digital subscriber line (ADSL) system being available to provide voice service and data service to the customer's premises. One service of the voice service or the data service is in use at the customer's premises, and the exemplary methods and systems detect a request for provision of the other service. In response to the detection, impact information may be provided on performance of the one service in light of concurrent use of the other service. A list of modes of operation of the other service is provided. The subscriber may consider the impact information and the list of modes and respond with a selected mode of operation of the other service. The selected mode is detected and the other service is operated pursuant to the selected mode to the customer's premises.Type: ApplicationFiled: December 11, 2006Publication date: June 7, 2007Inventor: Prasad Nimmagadda
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Publication number: 20070127665Abstract: Outgoing call log data associated with a call from a subscriber's terminal is provided by a system including a switch, which receives the call from the subscriber's terminal and launches a query in response to the call, and a service controller, which receives the query and forwards call data to an interface server in response to the query. The switch continues to process the telephone call after querying the service controller. The interface server obtains additional information from a directory database based on at least the received call data. An outgoing call log database receives and stores the call data and the additional information from the interface server as the outgoing call log data. A web server retrieves the outgoing call log data from the outgoing call log database, in response to a query from a web client, and displays the outgoing call log data at the web client.Type: ApplicationFiled: January 12, 2007Publication date: June 7, 2007Applicants: AT&T LABS, INC., AT&T SERVICES, INC.Inventors: Jeffrey BRANDT, Bojana MAMUZIC, James MILLER, Stephen MUELLER
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Publication number: 20070127666Abstract: A communication unit adapted to provide enhanced services to a simple phone user, the communication unit includes a network interface, a simple phone interface and a terminal server module that is connected to the network interface and to the simple phone interface. The communication unit is adapted to monitor symbols that are dialed by the user of the simple phone; determine if the dialed symbols form a predefined code that is associated with an enhanced service; selectively send information to be displayed on the display of the simple phone; monitor the symbols that are dialed by the user; and react to the dialed symbols such as to provide multiple enhanced services that include incoming call handling and exchanging messages.Type: ApplicationFiled: December 1, 2005Publication date: June 7, 2007Inventors: Michael Rabinovich, Matia Marcu
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Publication number: 20070127667Abstract: An approach is provided for remote workflow management. The workflow repository, management and monitoring is performed from a remote facility while the resources that are required to execute the workflow may be in a completely different network. The resources of a subscriber network are identified. The identified resources are registered within a repository, wherein the repository is maintained by a service provider. The repository is configured to store rules for allocating the identified resources according to the defined business process flow. The allocated resources are applied to a workflow.Type: ApplicationFiled: December 28, 2006Publication date: June 7, 2007Applicant: Verizon Business Network Services Inc.Inventor: Sreenivas Rachamadugu
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Publication number: 20070127668Abstract: A method and a system for performing a conference call in a network (102) are disclosed. The network (102) includes a plurality of electronic devices (104, 106, 108 110, 112, and 114) that interact with each other. The method includes receiving (302) audio streams from the plurality of electronic devices, and compiling (304) them so that the audio streams received are separate relative to each other. The method also includes transmitting (306) the audio streams to the plurality of electronic devices, and processing (308) the audio streams in at least one electronic device. The audio streams are also positioned in a virtual conference room (512), associated with at least one electronic device.Type: ApplicationFiled: December 2, 2005Publication date: June 7, 2007Inventors: Deepak Ahya, Adeel Mukhtar, Satyanarayana T.
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Publication number: 20070127669Abstract: A system to facilitate phone conferencing between a plurality of phone users over a communications network, program product, and methods are provided. Phone conferencing over a communications network is facilitated by a system that forms a server network that enables users to participate in a conference call. A conference management program product is stored in a memory of the server including instructions which allow users of the system to establish conferencing groups and set participation preferences of the members. The system can utilize the preferences to initiate and conduct the conference call.Type: ApplicationFiled: October 27, 2006Publication date: June 7, 2007Inventor: Neal Shields
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Publication number: 20070127670Abstract: A communication control method of this invention includes: when a call-in request to a chat for another participant in a voice-based teleconference by a first participant of the voice-based teleconference is received, transmitting the call-in request to the chat to a terminal of another participant; and when a participation response to the chat by another participant is received, carrying out a presence management setting so as to enable the first participant and a participant replying the participation response to update and subscribe dialogue contents of the chat, which are managed as presence data delivered to subscribers when updated. Thus, by using the presence technique, it becomes possible that the conference is shifted from the voice-based teleconference to the character-based teleconference and both of the conferences coexist.Type: ApplicationFiled: November 30, 2006Publication date: June 7, 2007Applicant: Fujitsu LimitedInventors: Hisayuki Morishima, Takako Suzuki, Kinya Yamazaki, Yuuki Yamamoto, Takashi Ohno, Satoshi Okuyama, Kenichi Horio, Jun Kakuta, Ryosuke Watanabe, Hideyuki Motoyama
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Publication number: 20070127671Abstract: A system and method for audio multicast includes a flexible number of active and passive conferencing endpoints in packet communication with a server. The server creates a mixed audio stream from the received audio packets from the active endpoints. The server multicasts the mixed audio to all the conferencing endpoints. The endpoints determine if the received mixed audio includes any self-generated audio by comparing the received packet to a sample packet of self-generated audio stored prior to transmission to the server. The endpoint encodes and decodes its own audio twice to match the transformations that occurred for the endpoint's contribution to the mixed audio. If a match is present, the endpoint removes the self-generated audio from the mixed audio and plays the conference audio.Type: ApplicationFiled: February 9, 2007Publication date: June 7, 2007Inventors: Teck-Kuen Chua, David Pheanis
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Publication number: 20070127672Abstract: A telecommunication system includes telecommunication resources, points, and a connection manager. The connection manager is configured to establish connections between the telecommunications resources and the points in response to a request from an application. The connection manager uses routing tables to select the most efficient route from the available routes between a telecommunications resource and a point. The routing tables establish the connection by sending a request to allocate a telecommunications resource to a session manager.Type: ApplicationFiled: December 12, 2006Publication date: June 7, 2007Inventors: Barry Brown, John Hogg
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Publication number: 20070127673Abstract: Method and apparatus for providing accessibility features for a telephone is described. In one example, a telephone system includes a memory, a counter, and a microcontroller. The memory is configured to store user preference data, including duration of a timeout period. The microcontroller is configured to initialize the counter in response to an off-hook condition and, if a value of the counter equals the duration of the timeout period before detection of an on-hook condition, transition to the on-hook condition.Type: ApplicationFiled: December 5, 2005Publication date: June 7, 2007Inventor: Frank Hoffman
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Publication number: 20070127674Abstract: A method and system are disclosed for providing an indication of the busy condition to a calling party on a telecommunications system. The calling party may be the user of a text telephone device such as a TTY device. When a called party's line is busy, the method and system send a text message to the calling party that indicates that the called party's line is busy.Type: ApplicationFiled: November 21, 2006Publication date: June 7, 2007Inventor: Jeffrey Brandt
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Publication number: 20070127675Abstract: A communications network-based system and service is disclosed. The service permits subscribers to control and manage incoming telephone calls. Subscribers can establish preferences and set encumbrances. The service also connects calls to a called party otherwise prevented from receiving calls due to line encumbrances, permitting preselected or predesignated parties to by-pass line encumbrances.Type: ApplicationFiled: December 21, 2006Publication date: June 7, 2007Inventors: Karen Mullis, Anita Simpson
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Publication number: 20070127676Abstract: Methods, systems, and computer program products for using a presence database to deliver enhanced presence information regarding communications made to or from a presentity are disclosed. According to one aspect, a method may include obtaining enhanced presence information including information regarding parties involved in communications made to or from a presentity and storing the enhanced presence information in a presence database. A request may be received from a subscriber for obtaining the enhanced presence information regarding the presentity. In response to the request, the enhanced presence information may be delivered from the presence database to the subscriber.Type: ApplicationFiled: October 25, 2006Publication date: June 7, 2007Inventor: Seetharaman Khadri
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Publication number: 20070127677Abstract: According to one embodiment, a server apparatus includes a memory which stores a call forward table in which a phone ID of a first phone terminal and a phone ID of a second phone terminal differing from the first phone terminal associated with each other, when the first phone terminal among the plurality of the phone terminals performs a transfer registration to transfer an incoming call to the second phone terminal, and a controller which updates the management table to correlate the user ID of the data terminal correlated with the phone ID of the first phone terminal with the phone ID of the second phone terminal based on the call forward table.Type: ApplicationFiled: November 16, 2006Publication date: June 7, 2007Inventors: Koji Shima, Shigeru Fukazawa
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Publication number: 20070127678Abstract: In a call forwarding system, a call from a calling party for a called party is received at a switching device and in response to the received call the switching device issues a request for call processing instructions to a control device. The call processing instructions request is received at the control device and in response to the received request the control device checks with the destination station to determine the availability thereof. The control device returns call processing instructions to the switching device including a telephone number of the destination station if the destination station is available. Similarly, the control device returns alternative call processing instructions to the switching device if the destination station is not available.Type: ApplicationFiled: February 13, 2007Publication date: June 7, 2007Applicant: BellSouth IP CorporationInventor: Azhar Khan
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Publication number: 20070127679Abstract: A telephone applicable to PSTN and IP network having functions of obtaining, when a call is originated by entering a PSTN telephone number, an IP network telephone number of a destination telephone corresponding to the PSTN telephone number from a telephone number translation server connected to the IP network, obtaining IP address information of the destination telephone corresponding to the IP network telephone number from a call agent connected to the IP network, establishing call connection with the destination telephone via the IP network by using the IP address information, and establishing call connection with the destination telephone via the PSTN if the IP network telephone number of the destination telephone cannot be obtained from the telephone number translation server.Type: ApplicationFiled: November 13, 2006Publication date: June 7, 2007Inventors: Satoshi Matsuhashi, Toshiyuki Matsuda, Kouichi Shimizu, Taro Ogawa
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Publication number: 20070127680Abstract: A system for (and a method of) selectively establishing communication with one of plural devices associated with a single telephone number is provided. In a preferred embodiment, the system includes a wireless connect unit connected between an enterprise private branch exchange (PBX) network and a public switched telephone network. The wireless connect unit preferably serves as a gateway between the PBX and one or more remote communication devices. The remote devices can be used as standard PBX office telephones for both inbound and outbound telephone calls. Thus, features of the PBX network (e.g., voice mail, direct extension dialing, corporate calling plan, etc.) are available to the remote device even though they are not physically connected to the PBX. When the system receives an incoming call, it can route the call to an office telephone and one or more of the remote devices simultaneously or as desired by the user.Type: ApplicationFiled: November 28, 2006Publication date: June 7, 2007Inventor: Stephen Forte
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Publication number: 20070127681Abstract: When a call from external telephone network can not be forwarded to a telephone terminal used by a requested communicator, a client PC of the communicator who took the call, accepts an inputting of call back data, displaying the call back message, to communicate to the requested communicator by the concerned communicator. The concerned client PC sends the accepted call back data to the client PC used by the designated requested communicator. When the client PC of the sending destination receives the call back data, it notifies the concerned communicator that he/she has received a call back data. Furthermore, the client PC of the sending destination responds to an instruction by a communicator, and lists the received call back data in the inputted order.Type: ApplicationFiled: December 26, 2006Publication date: June 7, 2007Applicant: RICOH COMPANY, LTD.Inventors: Shunichi Toyoshima, Masatoshi Kohra, Hideo Ogawa
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Publication number: 20070127682Abstract: When a subscriber calls into its Internet Server Provider(ISP), a central office receiving the call is triggered to perform a Local Number Portability (LNP) query. This LNP query is sent to an Intelligent Traffic Routing and Control (INTRAC) unit resident on a Service Control Point (SCP) which determines whether the call is to an ISP. If the call is to an ISP, the INTRAC unit polls a Remote Authentication Dial-In User Service (RADIUS) server to determine whether resources are available. The RADIUS server tracks the resources of the ISP and of other ISPs and informs the SCP of the available resources. The SCP then inserts the Local Routing Number (LRN) of the preferred resource into a reply that is sent to the central office. If resources are not available, the call is terminated before signaling occurs with any switch associated with the ISP. On the other hand, when resources are available, the subscriber can be directed to the preferred resource for the subscriber.Type: ApplicationFiled: December 14, 2006Publication date: June 7, 2007Applicant: BELLSOUTH INTELLECTUAL PROPERTY CORPORATIONInventors: Norman Fleming, James Rainwater
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Publication number: 20070127683Abstract: A method of distributing and executing service logic across private and public networks for the generation and provision of telecommunication services is disclosed. The functionality and capabilities associated with both Intelligent Network (IN) and non-IN compliant elements of a public telecommunications system are abstracted using a set of control and informational parameters and variables which are associated with a given network element or network element category. A service creation and execution application programming interface provides access to a service creation and execution environment which is distributed in public network gateways, private network gateways, and in compatible software platforms.Type: ApplicationFiled: December 28, 2006Publication date: June 7, 2007Applicant: Redknee Inc.Inventors: Bohdan Zabawskyj, Duncan Ratcliffe, Rubens Rahim, Lucas Skoczkowski
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Publication number: 20070127684Abstract: A first electronic device engages in a voice communication with another electronic device. The voice communication is associated with data stored by the first electronic device. In some instances, the data is generated the first electronic device or received by the first electronic device from the second electronic device in response to, or as a consequence of the voice of the voice communication. During the voice communication, or sometime after the voice communication is terminated, the first electronic device determines that the data is associated with the voice communication. The data is then made available to an application program, so that the data can be associated with other data. Thus, a human user of the first electronic device is relieved of identifying data within a context, and relieved of the task associating the data with other data.Type: ApplicationFiled: February 8, 2007Publication date: June 7, 2007Applicant: Microsoft CorporationInventors: Debbie Yau, Felix Andrew, Susan Pappalardo, Joel Dehlin, Andy Seres, Andrew Padawer
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Publication number: 20070127685Abstract: A method is provided for providing a multimedia content type ring-back by an origination terminal in a communication system. The method includes providing a multimedia content type ring-back including menu keys mapped to services; and providing a service mapped to a particular menu key, upon receipt of the particular menu key while providing the multimedia content type ring-back. Further, a method is provided for providing a multimedia content type bell by a destination terminal in a communication system. The method includes providing a multimedia content type bell including menu keys mapped to services; and providing a service mapped to a particular menu key, upon receipt of the particular menu key while providing the multimedia content type bell.Type: ApplicationFiled: November 14, 2006Publication date: June 7, 2007Applicant: SAMSUNG ELECTRONICS CO., LTD.Inventors: Su-Jin Bae, Young-Ky Kim, Young-Ki Jeon
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Publication number: 20070127686Abstract: A system is disclosed for providing a bell to a call-terminating terminal that includes a call-originating terminal for generating at least one group, setting group list information which includes additional services usable by the generated group and predetermined terminals belonging to the generated group, registering the set group list information, and transmitting a call request to a terminal belonging to the group; a first server for receiving the call request from the call-originating at a midway point of a route of the call request, acquiring the group list information registered by the call-originating terminal, constructing an additional service menu in accordance with the acquired group list information, and providing the constructed additional service menu through a bell; and the call-terminating terminal for receiving information of the additional service menu constructed by the first server, and constructing an additional service menu usable by the call-originating terminal based on the informatioType: ApplicationFiled: November 14, 2006Publication date: June 7, 2007Applicant: Samsung Electronics Co., Ltd.Inventors: Hyung-Sop Song, Young-Ky Kim, Young-Ki Jeon
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Publication number: 20070127687Abstract: A multi-call-center operations system is provided with a collective operator management device for determining an increase or a decrease in the number of operators in charge of outbound service at each of call centers and for transferring the resulting determination to an associated call center, and collectively manages at one location the number of operators in charge of outbound service at a plurality of call centers. The human resource of a call center and the facility resource dependent also on the number of operators are effectively used. Databases are also efficiently maintained and toll charges for calls to customers are minimized, thereby minimizing the overall cost of operating the call center.Type: ApplicationFiled: December 22, 2006Publication date: June 7, 2007Applicant: KAWASAKI STEEL SYSTEMS R&D CORPORATIONInventors: Isao Yoshizawa, Kenichiro Uehara, Kazuyuki Sakurada
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Publication number: 20070127688Abstract: A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control; the system being adapted to optimise the effectiveness of the human operators by further comprising 3 core sub-systems, namely (i) a pre-processing front end that determines an appropriate conversion strategy; (ii) one or more conversion resources; and (iii) a quality control sub-system.Type: ApplicationFiled: February 12, 2007Publication date: June 7, 2007Applicant: SPINVOX LIMITEDInventor: Daniel Doulton
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Publication number: 20070127689Abstract: Improving the frequency with which agents complete training in a call center or other constituent contact environment. Agents working in call centers are typically given periodic training to improve their skills. Training breaks are scheduled at various times throughout the day that can depend on the workload of the call center. However, often times the agents are unable to receive or complete their training during the scheduled training break due to unexpected work loads and other interruptions. The present invention enables monitoring and recording of whether training is received and completed during a training break. If the training was not completed, the training break is stored and rescheduled for a later time. The invention also facilitates completion of missed training breaks by providing spontaneous training breaks during periods of unexpectedly lower workload at the call center.Type: ApplicationFiled: December 21, 2006Publication date: June 7, 2007Inventors: John McIlwaine, Matthew McConnell, Surj Ramlogan
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Publication number: 20070127690Abstract: Methods and apparatus are provided for allocating a resource to enqueued requests using a predicted wait time that is based on a prior contribution of the resource to service the requests in a particular queue. A resource is allocated to one of a plurality of requests. Each request is stored in at least one of a plurality of queues, each having a predicted wait time. Once it is determined that the resource has become available, the predicted wait times of the queues are updated based on a prior contribution of the resource to the queues; a performance level of each of the queues relative to one or more service level targets; and the resource is assigned, in response to the determination, to the request based on the evaluation. The service level targets can include one or more thresholds for the predicted wait time. The predicted wait time is based on a prior contribution of the resource to servicing one or more of the queues.Type: ApplicationFiled: November 30, 2005Publication date: June 7, 2007Inventors: Balaji Patakula, Sami Qutub, Rafal Sitkowski, David Sokoler
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Publication number: 20070127691Abstract: System and method for integrating multiple customer ordering channels into a single service queue to obtain goods or services from a provider includes enabling customers to request service for goods or services from the provider using multiple ordering channels, and arranging the service requests placed using the ordering channels in a single service queue based on the time at which each is placed regardless of the ordering channel used. The ordering channels may include one or more ticket dispensers which dispenses tickets having the next number in the service queue to waiting customers, one or more computerized ordering systems which enable ordering of goods or services from the provider via a computer or other processing device, and combinations thereof.Type: ApplicationFiled: December 1, 2006Publication date: June 7, 2007Applicant: CUESOL, INC.Inventor: John Lert
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Publication number: 20070127692Abstract: Customers buy a variety of equipments and gadgets from multiple vendors and interact with manufacturers through contact centers to get their questions on the bought products answered. The market opportunities and competitiveness are forcing manufacturers to be accommodative and innovative in providing post-sale support. An essential aspect of this market dynamics is customer churn and the manufactures are required to ensure that product loyalty and brand loyalty of the customers are high. While Customer Relationship Management (CRM) has been playing an all important role of monitoring and managing customer relationships, it is necessary to augment CRM with more specific enhancements. The need is to have an integrated, practical, and realizable approach that focuses on measuring customer satisfaction index based on multiple interactions of customers with manufacturers.Type: ApplicationFiled: December 2, 2005Publication date: June 7, 2007Applicant: SATYAM COMPUTER SERVICES LTD.Inventors: Sridhar Varadarajan, Korrapati Rao, Srividya Gopalan, Amit Thawani, Darshan Gujjar
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Publication number: 20070127693Abstract: An intermediary service allows a customer to share, anonymously or not, feedback information with the provider via the intermediary service over a network, and provides expectations that the feedback information will be appropriately addressed. The provider will store in the intermediary a set of rules including escalating rules to escalate the feedback information to entities within the provider according to an escalation order, and rules for responding to feedback information within a time period. After receiving a response from a provider via the intermediary the customer is asked to indicate a level of satisfaction with the provider response and has the option of escalating the feedback information to another entity according the escalation rules or closing the communication with provider via the intermediary concerning the feedback information.Type: ApplicationFiled: November 21, 2006Publication date: June 7, 2007Applicant: VOX, LLCInventors: Frank D'Ambrosio, John MacIntosh