Abstract: A method and apparatus for a customized CLI comprise receiving, by a network element, a first SET-UP message from a transmitting device during a call set up. The network element then retrieves an identification of the transmitting device from the first SET-UP message and obtains a first Caller Line Identification (CLI) of the transmitting device corresponding to the retrieved identification. Further, the network element determines whether the first SET-UP message includes a first indicator and retrieves a data message from the first SET-UP message when the first SET-UP message includes a first indicator. The network element then adds the data message, the first CLI, and a second indicator to a second SET-UP message and transmits the second SET-UP message to a receiving device during the same call set up, for displaying a customized CLI on the receiving device, thereby alerting a user of the receiving device of an incoming call.

Abstract: Methods and systems for providing a user's preferred device with a notification of an incoming communication for one of a plurality of a user's devices. Notification of an incoming communication is provided to the user's preferred device via a communications service. The communications service receives, from a data or voice network, information representing an incoming communication intended for one of a plurality of a user's devices. The service then provides a notification of the incoming communication to the user's preferred device.

Abstract: A telephony system is presented that enables one user to monitor another user's extension and perform functions on calls destined for the other user's extension. The system includes a server with a telephony management software (TMS) unit, a telephony application programming interface (TAPI) unit, and an application unit. The application unit includes a control module, association module, presentation module, park module, monitoring device interface module, and storage interface module. A server sends information to a monitoring device regarding the status of a monitored extension and calls offering on that extension. A server also enables a user to navigate through multiple calls offering and park a selected call.

Abstract: A method of managing telephone calls is disclosed and includes receiving a telephone call from a caller, prompting the caller to provide a reason for the telephone call, and transferring the telephone call to an automated enterprise check order status system when check order status is indicated as the reason for the telephone call. Additionally, the method includes prompting the caller for an order identifier. The order identifier can be a telephone number, an account number, or an order number. The method also includes receiving the order identifier. The order identifier can be received via a series of touch tones and the order identifier is associated with a previously order telephone service.

Abstract: A system and method for managing a telecommunications network and which may let a user monitor and control the user's network telephone services is disclosed. The system may include a CEO Dashboard, a Migration Module, and a Trouble Ticket Wizard. Additionally, the system may include backend processes that periodically run, ensuring that everything is being done to retrieve, and store, the user's available resources on the network. The system may be provided by an integrated platform that is available through online web access and that includes functions such as provisioning, billing, line management, and account management.

Abstract: A method includes defining multiple recipient candidates for a media session request; identifying a geographic location of a communication device that initiates the media session request; identifying a geographic location of each of the recipient candidates at the time of the media session request; determining the optimal recipient candidate for the media session request based on the geographic location of the communication device that initiates the media session request and the geographic location of each of the recipient candidates; and automatically routing the media session request over a network to the determined optimal recipient candidate.

Abstract: A method of and a communications system (50) for playing a message to a calling party (1) when the calling party (1) calls a called party (2) and the called party (2) is alerted to the call. The message (30) is also played after the called party (2) disconnects (26) from the call (24). The play of the message may be put on hold when the called party (2) answers the call and the play of the message may be continued (38; 30) when the called party (2) disconnects from the call. The message may be replayed when the called party (2) disconnects from the call (24). During play of the message (30) the calling party (1) may be provided connect control (47) of the play.

Abstract: A computer-implemented method to provide protection against a solicitation for information during a telephone call is described. A telephone call connection between a target device and a source device is monitored. A determination is made when sensitive information is provided via the target device. Characteristics of the source device are compared with characteristics stored in a first database. A warning message is generated based on the results of the comparison.

Abstract: Methods and systems for processing and routing calls are described. A call processing system receives from a telecommunications system a communication indicating that a first call to a user is in progress. A call routing instruction associated with the user is accessed. Based at least in part on the call routing instruction, a second call to be placed to a first telephonic device and a third call to be placed to a second telephonic device, wherein the second call and the third call are placed at substantially the same time or a second call to be placed to a first telephonic device and a third call to be placed to a second telephonic device, wherein the third call is placed if the second call is not timely answered.

Abstract: Methods and systems implemented in an information handling system are provided for managing call event data between agents and callers for calls completed through a carrier. Functionality provided by certain embodiments includes, but is not limited to, one or more of the following features: the ability to automatically update customer information databases according to call event data in real-time, dual-tone multi-frequency (DTMF) activity of the caller and/or agent, do-not-call (DNC) verification and updating, agent identification, lead source and content identification, the recording of calls, the automatic translation of voice communications to textual transcripts, key word detection, communication of customer demographic data to an agent before or during phone calls, audio file management, agent call tracking, and other functions and advantages as will be apparent with the benefit of this disclosure. Methods and systems are also included for data associated with managing broadcast campaigns.

Abstract: A method may include determining a count of excess telephone numbers (TNs) for removal from a block of TNs associated with a customer. The method may further include determining an order of priority for removing the excess TNs from the block of TNs and marking the excess TNs for removal from the block of TNs in the determined order of priority.

Abstract: The invention includes telephony servicing over a computerized network wherein customers of a telephony services company may establish basic services, add new services or modify existing services. A customer may create an account on a provisioning system and manage the account options within a provisioning system which facilitates activity within an existing carrier provisioning system architecture.

Abstract: Methods and systems for automatically providing conference calls are disclosed. In one aspect of the invention, methods and systems detect a conference call event that was previously configured by a subscriber user and identify participant users associated with the conference call event. Once identified, each participant user is contacted and a response is received from each of the users. Based on the received responses, a conference call is established between the participant users and the subscriber user. In one aspect of the invention, at least one of the detecting and identifying steps are performed without user intervention.

Abstract: Teleconferencing systems may adapt to changes associated with participating terminals by monitoring characteristics of the terminals and modifying audio streams in accordance with detected changes. A terminal moving from a location shared with one or more other participating terminals may be detected in a variety of ways. In response to the location change, a teleconference server may modify the audio stream transmitted to the terminal so that audio originating from the one or more other participating terminals is included in the stream. Additionally, audio streams transmitted to the one or more other terminals may also be modified to include audio signals originating from the moved terminal. Other changes to a terminal that may also affect audio processing include activating a muting function. Muting a terminal while the terminal is among a group of participating terminals may cause the audio signals from the other terminals to also be muted.

Abstract: Conference calls are managed using a permanent or default password associated with a particular call-in phone number and at least one temporary, dynamically-generated password for that same call-in phone number. The temporary passwords are preferably applicable for a particular time period or interval. If a temporary password is not defined for the time period in which a conference call takes place, the default password may be used. Conference call access is restricted to participants who provide the proper password—namely, the temporary password during a time period for which a temporary password has been generated, and the default password otherwise.

Abstract: A method and apparatus for performing active speaker selection in teleconferencing applications illustratively comprises a microphone array module, a speaker recognition system, a user interface, and a speech signal selection module. The microphone array module separates the speech signal from each active speaker from those of other active speakers, providing a plurality of individual speaker's speech signals. The speaker recognition system identifies each currently active speaker using conventional speaker recognition/identification techniques. These identities are then transmitted to a remote teleconferencing location for display to remote participants via a user interface.

Abstract: Systems and methods for automated conference call initiation are provided. In an embodiment, a system for providing automated conference call initiation includes at least one meeting server, at least one calendar server and at least one profile server. A conference call initiator then uses data on the calendar server, the profile server and the meeting server to automatically initiate a conference call. In another embodiment, a method for providing automated conference call initiation involves analyzing the data on a meeting server to determine meeting conditions of two or more users, and initiating a conference call between two or more users based on the meeting conditions.

Abstract: A method of audio scene management in a teleconference or other group sound telecommunication is presented, in which teleconference at least a first transmitting party, a second transmitting party and a receiving party participates. The method comprises receiving of signals representing sound of the first transmitting party and sound of the second transmitting party. The method further comprises obtaining of measures of sound activity for the first and second transmitting parties, respectively and selecting a first angle and/or a second angle based on the obtained measures of sound activity. The method further comprises processing of the received signals into processed signals such that sound from the first transmitting party is experienced by the receiving party as emanating from the first angle while sound from the second transmitting party is experienced as emanating from the second angle, with respect to the receiving party. Finally signals representing the processed signals are outputted.

Abstract: Disclosed is a method and system for determining a telecommunications address of a location. A telephone call from a caller located at the location is received. Location data associated with the received telephone call is then obtained. The telecommunications address can then be determined from the location data.

Abstract: A system, method and apparatus authenticates and protects an Internet Protocol (IP) user-end device by providing a client-based security software resident on the IP user-end device, authenticating the IP user-end device using the client-based security software and a network security node communicably coupled to the IP user-end device, authenticating a user of the IP user-end device whenever a trigger condition occurs using an in-band channel between the client-based security software and the network security node, and protecting the IP user-end device by: (a) screening incoming IP traffic to the IP user-end device using the client-based security software, and (b) detecting an attack or a threat involving the IP user-end device using the network security node.

Abstract: Communication systems and methods are described that include call notification with rich caller identification. Components of the communication systems are configured to receive a call for a user via an enterprise voice channel. A call request is automatically generated in response to event data of the received call. The call request includes caller data from enterprise databases or directories. The caller data provides identifying information of the caller to the user via the call request. The call request can include response options by which the user can participate in the call. The call request is routed to a target device of the user via a data channel of the host enterprise. The target device provides the user with multiple action or response options via the call request. The response options include for example accepting the call, delaying the call, forwarding the call, ignoring the call, and ignoring the caller.

Abstract: A method for network maintenance and supervision of an on-board controlled audio agent, the method constituted of: providing a plurality of audio portions, each of the provided audio portions being selected responsive to user descriptive data associated with a call initiator; providing a reimbursement rule associated with each of the audio portions; selecting, for each call instance, a particular one of the plurality of audio portions responsive to the determined reimbursement rules; and outputting the particular one of the plurality of audio portions at each call instance initiation such that at least a portion of the particular audio portion is heard by the call initiator prior to call connection.

Abstract: A method and apparatus are provided for operating a plurality of call center products. The method includes the steps of providing an enterprise administration server and disposing a respective terminal adapter between the enterprise administration server and each of the plurality of call center products. The method further includes the steps of a terminal adapter of a call center of the plurality of call center products receiving a database instruction from the enterprise administration server; the terminal adapter mapping a database instruction between a protocol of the enterprise administration server and a protocol of the call center product and the call center product executing the instruction.

Abstract: A method and apparatus are provided for handling contact requests among a plurality of dissimilar automatic contact distributors. The method includes the steps of providing a plurality of workflows scripts, translating each of the plurality of workflows scripts into a respective native language of each of the plurality of dissimilar automatic contact distributors. The method further includes the steps of tendering a request for a contact to the plurality of dissimilar automatic contact distributors, selecting a automatic contact distributor of the plurality of dissimilar automatic contact distributors to handle the contact based upon a response from at least some of the plurality of dissimilar automatic contact distributors and transferring the contact to the selected automatic contact distributor.

Abstract: A method includes receiving speech of a call from a caller at a processor of a call routing system. The method includes using the processor to determine a first call destination for the call based on the speech. The method includes using the processor to determine whether the caller is in compliance with at least one business rule related to an account of the caller. The method includes routing the call to the first call destination when the caller is in compliance with the at least one business rule and routing the call to a second call destination when the caller is not in compliance with the at least one business rule.

Abstract: Various technologies and techniques are disclosed for automating the activation of agents in particular workgroups. A call queue server receives incoming communications. A scheduling server is coupled to the call center server over a network and analyzes historical communication data to calculate a forecasted load for a particular time period. The system uses the forecasted load to create agent schedules for the workgroups for the particular time period. The system programmatically activates and deactivates the agents into and out of the workgroups at scheduled points in time based on the calculated schedules. The call center server routes each of the queued communications to a particular agent that is activated on a particular one of the workgroup.

Abstract: A user of a personal computing device may identify an item of interest provided by a network-based service for which additional information is desired. Customer service agents (CSAs) of the network-based service may be contacted by the user to respond to queries. To assess the quality of a contact, a contact review service may record the contact between the CSA and the user and edit the contact to reduce its length for ease of review. The edited contact may be submitted to one or more reviewers to obtain reviews characterizing the contact quality. Reviewers may include CSAs not participating in the contact or other human reviewers. The reviewers may return their reviews to the contact review service, which generates a composite review from the returned reviews. The composite review may be employed for CSA evaluation and/or training purposes, amongst others.

Abstract: A machine-implemented method includes enabling a script writer to enter a line of dialog for use by a call center in a connection with a machine-implemented, speech-based, caller-interaction, assigning a line type to the line of dialog, determining, based on the assigned line type, information to incorporate the line into the user-interaction and enabling the script writer to provide the information anytime after the line is entered, and, an integrated database and delivery system that can automatically make the results available to callers.

Abstract: Methods, systems and apparatuses can be used to detect and prevent invalid or unwanted pulses. In various implementations, pulse information received from a telephony device can be used to identify a duration associated with the pulse. Based upon the duration, a determination can be made whether the pulse is invalid.

Abstract: Methods, systems and apparatuses can be used to detect and prevent invalid or unwanted pulses. In various implementations, a series of dial pulses received from a telephony device can be counted to determine whether the series is valid. Based upon the count, a determination can be made whether the series of dial pulses is invalid.

Abstract: An apparatus (100), network and a method for switching-in and switching-off telecommunications or data services in a telecommunications or data network to a plurality of subscribers (102, 120, 122), the apparatus (100) comprising a first distribution matrix (104) connected to a crossover matrix (108) and a second distribution matrix (106) connected to said crossover matrix (108), wherein the crossover matrix (108) is adapted to be connected to a main cable (110) and to a distribution cable (112) and crossover switching elements for switching of connections within said crossover matrix (108) and distribution switching elements for switching of connections within said distribution matrices (104, 106) are controlled from a remote location, wherein the first distribution matrix (104) and the second distribution matrix (106) are adapted to be connected to a node for providing plurality of telecommunications or data services (114).

Abstract: In an audio system having a microphone, a speaker coupled to a source of audio output, and an echo canceller coupled to the speaker and microphone, latency between the source of audio output and the speaker may be compensated in echo cancellation performed by the echo canceller. The echo canceller may use a reference signal derived from a signal from the source of audio output in echo cancellation. The latency may be compensated by measuring the latency between the signal from the source of audio output and the speaker, determining a delay amount from the latency, delaying the reference signal by the delay amount to produce a delayed reference signal, and using the delayed reference signal as the reference signal in the echo canceller.

Abstract: The present disclosure provides a parallelizable integrity-aware encryption technique. In at least one embodiment of the present disclosure, a parallelizable integrity-aware encryption method comprises whitening at least one message block with a first mask value, encrypting the whitened at least one message block using a block cipher and a first key, and whitening the encrypted at least one message block with a second mask value to generate at least one corresponding output ciphertext block. In another embodiment of the present disclosure, a parallelizable integrity-aware encryption method comprises applying a XOR function to all blocks of a message to compute a XOR-sum, applying a first mask value to the XOR-sum; encrypting the masked XOR-sum using a block cipher and a first key, and applying a second mask value to the encrypted XOR-sum to generate an integrity tag.

Abstract: Certain aspects for protecting image data in a video compression system may include encrypting image data utilizing counter-mode scrambling. The encrypted image data may be buffered in at least one frame buffer. The buffered encrypted image data may be decrypted by utilizing counter-mode descrambling.

Abstract: Provided is a method of protecting a content consumer's privacy. The method includes classifying contents into content groups, encrypting the contents using different encryption keys, generating a plurality of decryption keys each of which can decrypt all contents in each of the content groups, and provides the generated decryption keys to authorized clients, wherein each client is provided with a different decryption key.

Abstract: A new methodology to exchange a random secret key between two parties. The diverse physical characteristics of the wireless medium and device mobility are exploited for secure key exchange. Unique physical characteristics of wireless channels between the two devices are measured at different random locations. A function of these unique characteristics determines the shared secret key between the two devices.

Abstract: Cryptographic keys and, subsequently, the data they are intended to protect, are safeguarded from unwarranted attacks utilizing various systems and methodologies designed to minimize the time period in which meaningful versions of cryptographic keys exist in accessible memory, and therefore, are vulnerable. Cryptographic keys, and consequently the data they are intended to protect, can alternatively, or also, be protected from attackers utilizing systems and a methodology that employs a removable storage device for providing authentication factors used in the encryption and decryption processing. Cryptographic keys and protected data can alternatively, or also, be protected with a system and methodology that supports data separation on the storage device(s) of a computing device. Cryptographic keys and the data they are intended to protect can alternatively, or also, be protected employing a system and methodology of virtual compartmentalization that effectively segregates key management from protected data.

Abstract: Methods and apparatus permit a one-way downloadable security for electronic signals such as cable television, free-to-air, direct broadcast satellite, electronic device enablement, and other services. The system can allow a broadcast transmission capability (1) to provide an encrypted signal to an individual reception capability (2) in a manner that maintains the full security of a traditional decryption key process while completely eliminating any need for a trusted authority. By including a nascent decryption key generator that may create a secure, key-based environment from an unsecure individualized information transmission (12), a sequence of key(s) from a root key(s) to a derived key(s) to a temporary key(s) and ultimately to a fully random key(s) can be generated in activating a device or a decryption capability for a subscriber.

Abstract: To provide reliable and customized authentication, a parameter to be used in authentication is defined for the operator. A secret which may be stored e.g. in a subscriber identity module is calculated from the operator parameter and a subscriber key. An authentication response is calculated from the secret and the challenge to be used in authentication with a one-way function.

Abstract: A communication device receives secure communication frames on which a security transform has been performed to permit authentication. The communication device maintains an authentication history and a local time varying parameter. In multi-hop communication, the communication device provisionally verifies the freshness of a received secure communication frame by verifying that identifying information extracted from the frame is not already present in the authentication history and that a received time varying parameter extracted from the frame is not older than the local time varying parameter by more than a certain margin. If these freshness tests both pass, the frame is authenticated. If authentication succeeds, the frame is transmitted on the next hop without performance of a new security transform.

Abstract: Embodiments are generally directed to systems, methods, and apparatuses for suppressing power supply noise using data scrambling in double data rate memory systems. In some embodiments, an integrated circuit includes a transmit data path to transmit data to one or more memory devices. The transmit data path may include scrambling logic to generate, in parallel, N pseudo random outputs that are uncorrelated with each other. The output data and the pseudo random outputs are input to XOR logic. The transmit data path transmits the output the of XOR logic which has a substantially white frequency spectrum. Other embodiments are described and claimed.

Abstract: A method and system for securely communicating information via a low bandwidth channel uses encryption that adds comparatively little overhead to the size of the transmission. This method and system efficiently take advantage of the properties of public key cryptography, a shared secret, a traffic key from the shared secret, an abbreviated initialization vector, and an abbreviated whole message signature. The information and the whole message signature are encrypted using the traffic key with a stream cipher.

Abstract: The traditional data retention attribute is used to intelligently select appropriate data encryption keys. Key life cycles are calibrated with data retention periods, such that encryption keys and the corresponding data are both available at the same time. A data management system passes a data retention period to a key management system as part of a request for a key. The key management system uses the received data retention period as a factor in selecting a key, such that the key life cycle is calibrated to the data retention period. The data management system then utilizes the key in encryption operations concerning corresponding data.

Abstract: A method and system to transport encrypted keys among the participants of a real time communications session are provided. The system may include a message detector, a carrier packet detector and a decrypting module. The message detector may be configured to receive, at a target device, a first communication from a source device. The first communication may comprise a first message. The carrier packet detector may be configured to receive, at a target device, a second communication from a source device. The second communication may comprise a first encrypted key to decode the first message. The decrypting module may be configured to decode the message, utilizing the first encrypted key.

Abstract: A head-related transfer function (HRTF) convolution method arranged, when an audio signal is reproduced acoustically by an electro-acoustic conversion unit disposed in a nearby position of both ears of a listener, to convolute an HRTF into the audio signal, which allows the listener to listen to the audio signal such that a sound image is localized in a perceived virtual sound image localization position, the method including the steps of: measuring, when a sound source is disposed in the virtual sound image localization position, and a sound-collecting unit is disposed in the position of the electro-acoustic conversion unit, a direct-wave direction HRTF regarding the direction of a direct wave, and reflected-wave direction HRTFs regarding the directions of selected one or more reflected waves, from the sound source to the sound-collecting unit, separately beforehand; and convoluting the obtained direct-wave direction HRTF, and the reflected-wave direction HRTFs into the audio signal.

Abstract: An encoding method and apparatus and a decoding method and apparatus are provided. The decoding method includes extracting a down-mix signal and spatial information regarding a plurality of channels from an input bitstream, and generating a three-dimensional (3D) down-mix signal by performing a 3D rendering operation on the down-mix signal using the spatial information and a filter, wherein the sum of the number of valid signals of the down-mix signal, the number of valid signals of the spatial information, and the number of valid signals of co-efficients of the filter is less than the number of valid signals of the 3D down-mix signal. Accordingly, it is possible to efficiently encode multi-channel signals with 3D effects and to adaptively restore and reproduce audio signals with optimum sound quality according to the characteristics of an audio reproduction environment.

Abstract: A multi-channel audio signal decoding method and device is provided. The multi-channel audio signal decoding method includes receiving a first multi-channel audio signal; performing a first decoding procedure on the first multi-channel audio signal to generate a second multi-channel audio signal; performing a second decoding procedure on a first single-channel audio data of the second multi-channel audio signal to generate a first single-channel audio signal when the first single-channel audio data belongs to a first classification; and performing a third decoding procedure on a second single-channel audio data of the second multi-channel audio signal to generate a second single-channel audio signal when the second single-channel audio data belongs to a second classification. The number of instructions of the third decoding procedure is less than that of the second decoding procedure.

Abstract: A method and system for implementing an acoustical front end customization are disclosed. The customization is implemented to optimize the sound level for each individual cochlear implant user. A known audio signal is generated using a sound source and captured by a microphone system. The captured sound signal is sampled at one or more locations along the signal processing pathway, and a spectrum is determined for the sampled signal and the known signal. A ratio of the two spectrums is related to the undesired transformation of the sampled signal, and a digital filter is designed based on the ratio to filter out the undesired transformation.

Abstract: A voice activity detector (VAD) combines the use of an acoustic VAD and a vibration sensor VAD as appropriate to the conditions a host device is operated. The VAD includes a first detector receiving a first signal and a second detector receiving a second signal. The VAD includes a first VAD component coupled to the first and second detectors. The first VAD component determines that the first signal corresponds to voiced speech when energy resulting from at least one operation on the first signal exceeds a first threshold. The VAD includes a second VAD component coupled to the second detector. The second VAD component determines that the second signal corresponds to voiced speech when a ratio of a second parameter corresponding to the second signal and a first parameter corresponding to the first signal exceeds a second threshold.

Abstract: The system identifying device preferably includes adaptive and dependent filters which receive a signal supplied through a first input terminal, a dependent filter factor updating unit for updating the filter factor of the dependent filter according to the filter factor of the adaptive filter, a first subtracter for subtracting the output signal outputted from the adaptive filter from the signal supplied through a second input terminal, a first output error mean computing section for computing a first output error mean from the output signal outputted from the first subtracter, a second subtracter for subtracting the output signal outputted from the dependent filter from the signal supplied through the second input terminal, a second output error mean computing section for computing a second output error mean from the output signal outputted from the second subtracter, and a compactor for comparing the first and second output error means.