Patents Issued in January 17, 2017
  • Patent number: 9549020
    Abstract: Embodiments described herein involve selecting a group coordinator device for a group of media devices of a networked media playback system. One of the media devices in the networked media playback system may be a group coordinator device configured to provide media content and playback timing information to other media devices in the group for synchronized playback of media content. Selection of the group coordinator device may involve performing an evaluation of one or more parameters associated with each of the one or more media devices in the media playback system, determining that a particular media device is the most suitable group coordinator devices, and causing the particular media device to become the group coordinator device.
    Type: Grant
    Filed: September 30, 2013
    Date of Patent: January 17, 2017
    Assignee: Sonos, Inc.
    Inventor: Hrishikesh Gossain
  • Patent number: 9549021
    Abstract: Features are disclosed for transferring the presentation or playback of content from device to device. The content may include, but is not limited to, aural, video, and multimedia content. A personal device may be detected playing content. A current play position of the content can be obtained, and playback can be halted. The play position can be transferred to a media device wherein playback is automatically resumed. Additionally, the playing of content may be transferred between two or more media devices, for example in response to the movement of a user. Personal device movements and content operations may be monitored in order to determine improvements to the automatic transfer of content consumption from device to device.
    Type: Grant
    Filed: November 3, 2014
    Date of Patent: January 17, 2017
    Assignee: Audible, Inc.
    Inventors: Ajay Arora, Douglas S. Goldstein, Douglas C. Hwang
  • Patent number: 9549022
    Abstract: According to this disclosure, a proxy server is enhanced to be able to interpret instructions that specify how to modify an input object to create an output object to serve to a requesting client. Typically the instructions operate on binary data. For example, the instructions can be interpreted in a byte-based interpreter that directs the proxy as to what order, and from which source, to fill an output buffer that is served to the client. The instructions specify what changes to make to a generic input file. This functionality extends the capability of the proxy server in an open-ended fashion and enables it to efficiently create a wide variety of outputs for a given generic input file. The generic input file and/or the instructions may be cached at the proxy. The teachings hereof have applications in, among other things, the delivery of web content, streaming media, and the like.
    Type: Grant
    Filed: April 11, 2016
    Date of Patent: January 17, 2017
    Assignee: Akamai Technologies, Inc.
    Inventors: Nicholas S. Brookins, Stephen L. Ludin, Akinwale O. Olugbile, Ronnie So
  • Patent number: 9549023
    Abstract: A communication system is provided that is preferably a peer-to-peer (p2p) system. One or both of audio and video can be transferred among a number of user terminals in the p2p system. The user terminals can include at least one master terminal, which could be an unhosted master terminal that does not communicate its own audio and/or video. In one embodiment, a first master terminal is included that controls video or audio, or both, transfers among user terminals and an unhosted second master terminal is provided that communicates with at least two user terminals to provide desired connectivity involving such user terminals in order to ensure proper audio and/or video communications between or among them. In another embodiment, an unhosted master terminal is provided with the communication system when the user terminals include mobile terminals in order to avoid power usage by mobile terminals.
    Type: Grant
    Filed: August 13, 2014
    Date of Patent: January 17, 2017
    Assignee: Masque Publishing, Inc.
    Inventors: John C. Ridges, James M. Wisler
  • Patent number: 9549024
    Abstract: A peer-to-peer (P2P) content delivery network delivers select data files to an end user. The content delivery network provides a client, a P2P gateway server, and a Resource Name Server (RNS) within a computer-populated network. The RNS caches data resource locations within the computer-populated network and resolves resource requests with optimal data resource locations within the computer-populated network. The gateway server requests and receives optimal data resource locations via the RNS; requests and receives data files from the computer-populated network via the optimal data resource locations; and processing received data files for data file delivery to the client. The network thus enables an origin-agnostic data delivery method for optimally delivering select data files to an end user.
    Type: Grant
    Filed: December 6, 2013
    Date of Patent: January 17, 2017
    Assignee: REMOTE MEDIA, LLC
    Inventors: Gregory H. Leekley, Alexander Savenok, Pavel Savenok
  • Patent number: 9549025
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to data synchronization and provide a method, system and computer program product for protocol optimization for client and server synchronization. In one embodiment a protocol optimization method for client and server synchronization can be provided. The method can include receiving server updates from a synchronization server, and applying each update to a client data store in parallel to requesting additional ones of the server updates from the synchronization server before completing the application to the client data store. In one aspect of the embodiment, receiving server updates from a synchronization server can include receiving server update subsets of a singular server update for a synchronization conversation from a synchronization server.
    Type: Grant
    Filed: May 9, 2006
    Date of Patent: January 17, 2017
    Assignee: International Business Machines Corporation
    Inventors: Thomas E Creamer, Curtis E Hrischuk
  • Patent number: 9549026
    Abstract: A non-transitory computer storage medium stores a set of instructions that, when loaded into and running in a plurality of logical computer systems, establishes a software-defined network attachable storage system. The storage system includes first and second sets of logical computer systems (which may be virtual computer systems) as namespace servers and dataspace servers respectively.
    Type: Grant
    Filed: June 12, 2015
    Date of Patent: January 17, 2017
    Assignee: Peaxy, Inc.
    Inventor: Francesco Lacapra
  • Patent number: 9549027
    Abstract: In a system that includes two or more computing systems connected to a computer network, a network control and synchronization (NetSync) application controls the in-sync playback of media files across different computing systems in the network, where each computing system is playing a local version of a media file using a local instance of a Media player. The NetSync application receives status messages from all Media players and controls the playback of all media files by sending them playback commands based on the received status messages, so that video playback among the players is in sync with a Master Media player. Alternatively, media playback across all Media players is based on user-entered playback commands, such as Play, Pause, Stop, and the like, entered using either the NetSync application interface or NetSync command scripts.
    Type: Grant
    Filed: August 1, 2014
    Date of Patent: January 17, 2017
    Assignee: Dolby Laboratories Licensing Corporation
    Inventors: Arshad Ali, Gregory Buschek
  • Patent number: 9549028
    Abstract: A system comprising a computer-readable storage medium storing at least one program and a computer-implemented method for automatically saving and presenting a state of a communication session are presented. The communication session may be established between a client device of a user and an application server of a content publisher. In some embodiments, the method may include determining that the communication session includes a typical process flow of the user, and identifying an operation that is likely to be repeated during the communication session based on the typical process flow. Session data representative of a state of the communication session may then be stored in response to identifying the operation that is likely to be repeated. The method may further include generating and presenting an interface that includes a visual representation of the session data, and allows a user to return to the saved state of the communication session.
    Type: Grant
    Filed: February 18, 2014
    Date of Patent: January 17, 2017
    Assignee: eBay Inc.
    Inventor: Neelakantan Sundaresan
  • Patent number: 9549029
    Abstract: A subscriber device reports network operation conditions, such as network performance incidents, to receive feedback from the network related to the incident and available or possibly available solutions, and to produce network intelligence suitable for network planning and network performance enhancement. Reporting of network performance incidents can be characterized by location and time of occurrence, wherein this intelligence is provided by the user device. Feedback provided by the network is based on the network performance data received as part of reporting an incident. The reporting described herein enables a network operator to generate network planning intelligence based on actual network performance as experienced at the subscriber level.
    Type: Grant
    Filed: July 7, 2014
    Date of Patent: January 17, 2017
    Assignees: AT&T INTELLECTUAL PROPERTY I, L.P., AT&T MOBILITY II LLC
    Inventors: Mark Austin, Michael Bates, Joseph Dennisson, Stephen Kelly, Sheldon Meredith, Lawrence Ryan, Michael Salmon
  • Patent number: 9549030
    Abstract: The present invention relates to correlating requests between a client and a server to a particular transaction. In one embodiment, transactions in a system of clients and servers are monitored and traced. From this information, a context comprising sets or groupings of transaction call sequences are determined. For example, a sequence of method calls on a client process is traced to a socket carrying data for transmission of a request message to a server. In response to this request message, the server then executes a set of method calls that can be correlated to the request message and the socket. This set of actions is considered part of a causally related grouping, and thus, associated together. In one embodiment, HTTP requests from a client may be comprise a unique custom header that is readily identified and traced. For other protocols, a client socket is associated with a corresponding server socket or to data received over a socket receive call.
    Type: Grant
    Filed: February 3, 2012
    Date of Patent: January 17, 2017
    Assignee: RIVERBED TECHNOLOGY, INC.
    Inventors: Patrick Malloy, Peter Anthony Crosby, Robert Meagher
  • Patent number: 9549031
    Abstract: In one embodiment, a user of a social networking system requests to check in a place near the user's current location. The social networking system generates a list of places near the user's current location, ranks the places in the list of places near the user's current location by a distance between each place and the user's current location, as well as activity of the user and the user's social contacts for each place, and returns the ranked list to the user.
    Type: Grant
    Filed: January 24, 2013
    Date of Patent: January 17, 2017
    Assignee: Facebook, Inc.
    Inventors: Joshua Redstone, Eyal Michael Sharon, Srinivasa P. Narayanan
  • Patent number: 9549032
    Abstract: A method includes performing operations as follows on a processor: associating content stored on a data processing system with an event associated with a user, determining when the event is to occur, and pushing the content from the data processing system to a mobile device associated with the user not later than the occurrence of the event for storage on the mobile device.
    Type: Grant
    Filed: December 19, 2014
    Date of Patent: January 17, 2017
    Assignee: CA, Inc.
    Inventors: Neil Boyette, Vikas Krishna
  • Patent number: 9549033
    Abstract: A system is provided for delivering push content to a wireless device. The system includes a central storage device, a push content delivery component, and a transfer protocol delivery component. The central storage device stores push content to be delivered to the wireless device. The push content delivery component generates a manifest identification (ID) of content to be delivered to the wireless device and delivers the manifest ID to the wireless device in a communication. The delivery component includes the central storage device and is connected to the push content delivery component. The delivery component delivers the manifest to the wireless device upon receipt of the manifest ID from the wireless device and delivers to the wireless device the content identified in the manifest upon request from the wireless device.
    Type: Grant
    Filed: September 24, 2015
    Date of Patent: January 17, 2017
    Assignee: BlackBerry Limited
    Inventors: Michael LeBlanc, Jody D. Glidden
  • Patent number: 9549034
    Abstract: An information processing system including an information processing unit that performs communication processing among a plurality of user terminals connected via an IP (Internet Protocol) network. The information processing unit includes control elements for acquiring an operating state of the information processing unit, as well as, instructs another information processing unit to perform the communication processing among the plurality of user terminals, according to the acquired operating state.
    Type: Grant
    Filed: March 19, 2013
    Date of Patent: January 17, 2017
    Assignee: NEC CORPORATION
    Inventor: Misao Fukuda
  • Patent number: 9549035
    Abstract: Content items such as web pages can be updated through a client-driven process when the client detects that a target location reference in a source content item has been redirected to another (destination) location reference. Based on a target location reference in a source content item, a client can request a target content item from a target server and can receive a redirected destination target location reference. The client can update local information based on the redirection and/or report the redirect event to a source server that provided the source content item to the client. The source server can update the source content item based on the client's report.
    Type: Grant
    Filed: March 13, 2013
    Date of Patent: January 17, 2017
    Assignee: Apple Inc.
    Inventors: David D. Duncan, Morgan H. Winer
  • Patent number: 9549036
    Abstract: Technologies are generally described to redirect local storage for embedded applications. In some examples, a computing device such as a redirection router, coupled to network-attached storage, may detect a request for an application being delivered from a server to a destination device such as a ubicomp device and intercept the requested application. The redirection router may determine whether the destination device has sufficient local storage. In response to determination that the destination device does not have sufficient local storage or a predefined configuration such as requesting device being configured for local storage, a reference to the client-side storage associated with the application may be replaced with a link, to the network-attached storage prior to delivery of the application. Subsequent retrievals of the application or portions thereof may be from the network-attached storage directly or via the redirection router.
    Type: Grant
    Filed: November 20, 2013
    Date of Patent: January 17, 2017
    Assignee: EMPIRE TECHNOLOGY DEVELOPMENT LLC
    Inventor: Ezekiel Kruglick
  • Patent number: 9549037
    Abstract: In one embodiment, a computing system includes a cache including one or more memories and a cache manager. The cache manager is able to determine an amount of accessible data for a portion of the cache associated with the cache manager; compare the amount of accessible data to a threshold value; determine, for one or more clients associated with the cache manager, an amount of releasable data if the amount of accessible data exceeds the threshold value; communicate, to one or more clients associated with the cache manager, the amount of releasable data for the client; receive from one or more clients associated with the cache manager information associated with data released by the one or more clients; and determine an amount of data released by the one or more clients associated with the cache manager.
    Type: Grant
    Filed: August 7, 2012
    Date of Patent: January 17, 2017
    Assignee: DELL PRODUCTS L.P.
    Inventors: Phillip E. Krueger, Christopher August Shaffer
  • Patent number: 9549038
    Abstract: Systems and methods for rewriting code related to a network page are described herein. The systems and methods can determine whether the network page includes cacheable resources. Responsive to the determination, the systems and methods can rewrite the code for the network page to cause a user system to access the cacheable resource from a content distribution network. Further, the systems and methods can determine whether access to the cacheable resource should be provided via the content distribution network or a proxy server based at least partially on a relative location of the proxy server and the content distribution network to the user system requesting access to the network page.
    Type: Grant
    Filed: August 14, 2013
    Date of Patent: January 17, 2017
    Assignee: Amazon Technologies, Inc.
    Inventor: Dharma Teja Naga Venkata Anne
  • Patent number: 9549039
    Abstract: HTTP responses are accelerated to optimize performance and response time when presenting content in a client/server environment. An optimization technique allows a client to begin requesting additional resources and/or rendering content before the entire response is completed on the server. When a request is received at a proxy device, the proxy device transmits, to the client, links to external resources that will be needed to render the page. This allows the client to begin obtaining external resources before the remaining content is sent to the client, and even before the content has been fully composed by the server, thus improving response time and overall performance.
    Type: Grant
    Filed: May 18, 2011
    Date of Patent: January 17, 2017
    Assignee: Radware Ltd.
    Inventors: Kent Alstad, Michael R. Benna
  • Patent number: 9549040
    Abstract: Processing a purge request is disclosed. The purge request is received. Based on the purge request, a purge instruction is generated for each content distribution node of a group of one or more content distribution nodes. Each content distribution node of the group is verified has either completed processing the purge instruction or is determined to be unavailable. Despite at least one content distribution node of the group determined to be unavailable having not completed processing the purge instruction, an indication is authorized that the purge request has been completed.
    Type: Grant
    Filed: May 16, 2014
    Date of Patent: January 17, 2017
    Assignee: Instart Logic, Inc.
    Inventors: Ashok Anand, Manjunath Bharadwaj Subramanya
  • Patent number: 9549042
    Abstract: A method for using Bluetooth® information for inferring user context and computing sociability is presented. The method includes receiving wireless sensor data from wireless sensor communication for an electronic device. Information units are formed using the wireless sensor data. User context is inferred using the information units. An entropy metric is computed based on the inferred user context. Social profiling is created based on the entropy metric and one or more user context characteristics.
    Type: Grant
    Filed: November 25, 2013
    Date of Patent: January 17, 2017
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Zhixian Yan, Jun Yang, Emmanuel M. Tapia
  • Patent number: 9549043
    Abstract: Allocating resources in a content delivery environment is disclosed. An initial demand from initial clients for content is serviced by assigning those initial clients a first content source. A determination is made that additional demand from additional clients is either present or anticipated for the first content source. The initial demand and the additional demand together have a potential to overload the first content source. An interaction with a first initial client is adjusted to allow the additional demand to be at least partially serviced without overloading the content source.
    Type: Grant
    Filed: July 12, 2011
    Date of Patent: January 17, 2017
    Assignee: Conviva Inc.
    Inventors: Ion Stoica, Hui Zhang, Aditya R. Ganjam
  • Patent number: 9549044
    Abstract: A method and associated system. A user interest rating for a downloadable item stored outside a user device is computed, which includes: maintaining a user profile of a user's preference for types of items that include the downloadable item, identifying one or more characteristics of the downloadable item, and predicting a likely level of user interest for the downloadable item based on the identified characteristics of the downloadable item and the user profile. A data impact rating for the downloadable item is computed, which includes identifying parameters. A download decision, of whether to download the downloadable item, is computed in dependence on the user interest rating for the downloadable item and the data impact rating for the downloadable item.
    Type: Grant
    Filed: November 23, 2015
    Date of Patent: January 17, 2017
    Assignee: International Business Machines Corporation
    Inventors: Mark Bell, Rick A. Hamilton, II, Ninad D. Sathaye, Rajesh Sathiyanarayanan
  • Patent number: 9549045
    Abstract: Methods, systems, and techniques for sharing a remoted user interface are described. Example embodiments provide a Remote Session Sharing Protocol (“RSSP”) for sharing a remoted user interface and/or graphics of a same computer system operating system or application. Use of the RSSP enables server computing systems to optimize the utilization of frame buffers and state information when multiple clients connect to the same remote session (e.g., connect to the same user interface of an application or operating system) at substantially the same time.
    Type: Grant
    Filed: April 17, 2012
    Date of Patent: January 17, 2017
    Assignee: VMware, Inc.
    Inventor: Sarel Kobus Jooste
  • Patent number: 9549046
    Abstract: Methods and systems for logging time are described. In one embodiment, the method is performed by a server computing device communicatively coupled to a mobile computing device and communicatively coupled to a workstation computing device executing computer-executable instructions for logging time and associated task descriptions. The server computing device includes a memory including at least one task indicator corresponding to at least one task description. The method includes receiving, by the server computing device, at a first time, a first task indicator from the mobile computing device. The method additionally includes comparing, by the server computing device, the first task indicator to the at least one task indicator in the memory of the server computing device and determining a first corresponding task description, and logging time by transmitting the first corresponding task description to the workstation computing device for logging.
    Type: Grant
    Filed: February 20, 2013
    Date of Patent: January 17, 2017
    Assignee: The Boeing Company
    Inventors: Craig E. Dupler, Matthew M. Fox, Felicco Toney
  • Patent number: 9549047
    Abstract: Various aspects of the subject technology relate to systems, methods, and machine-readable media for initiating a client-side user model. A system is configured to receive instructions to initiate a client-side user model for a user, wherein the instructions include a device identifier and a user identifier, identify, based on the user identifier, a user model for the user, wherein the user model is stored on a data server and comprises information about the user, transmit the information about the user in the user model on the data server to a client device corresponding to the device identifier, and delete the user model on the data server.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: January 17, 2017
    Assignee: Google Inc.
    Inventors: Dan Fredinburg, Andrew Cary Swerdlow
  • Patent number: 9549048
    Abstract: A system, method, and computer program for compressing packet data is provided. In exemplary embodiments, one or more blocks may be identified that include block data similar to packet data of one or more packets. The one or more blocks may comprise archives of previously transferred packets. The packet data may be compressed based, at least partially, on the block data. Accordingly, the compressed packet data may be transferred over a communication network.
    Type: Grant
    Filed: April 6, 2015
    Date of Patent: January 17, 2017
    Assignee: Silver Peak Systems, Inc.
    Inventor: David Anthony Hughes
  • Patent number: 9549049
    Abstract: According to an embodiment, a sensor device is provided comprising a sensor; a transceiver; a processor configured to run an application; and a virtualization layer which comprises an application programming interface encapsulating application layer features of the sensor device and which is configured to provide to the application, via at least one service access point, a service to communicate with another sensor device by means of the transceiver, a service to control the sensor and a service to discover a sensor device network, have the sensor device leave a sensor device network and/or have the sensor device join a sensor device network.
    Type: Grant
    Filed: March 21, 2012
    Date of Patent: January 17, 2017
    Assignees: Nanyang Technological University, Singapore Technologies Dynamics Pte Ltd
    Inventors: Hock Beng Lim, Mudasser Iqbal, Daiqin Yang, Talha Obaid, Teng Jie Ng
  • Patent number: 9549050
    Abstract: An electronic device is provided including a plurality of electronic parts; one or more housing components forming a space for receiving the plurality of electronic parts; and a cover detachable from the one or more housing components, the cover including a first member having a plurality of metal elements suspended in a non-metal base and a second member coupled to the first member.
    Type: Grant
    Filed: January 14, 2014
    Date of Patent: January 17, 2017
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Jong-Chul Choi, Hee-Cheul Moon, Ik-Su Jung
  • Patent number: 9549051
    Abstract: A mobile communication device that comprises a fashion accessory and a signaling assembly is provided. The signaling assembly may be configured to provide sensory stimuli such as a flashing LED light and a vibration. These stimuli may vary depending on the signal received from a remote communication device or from gestures made by a user or from information stored in the mobile communication device.
    Type: Grant
    Filed: February 24, 2014
    Date of Patent: January 17, 2017
    Assignee: Ringly Inc.
    Inventors: Christina Mercando, Logan Munro, Antonio Cerruto, Matt Gattis
  • Patent number: 9549052
    Abstract: A device for managing alcohol consumption of a user includes a camera that captures an image associated with a beverage container, a display unit, a memory unit that stores (a) a set of modules, and (b) a database, and (iv) a processor that executes (a) an alcohol content identification module, when executed by the processor, identifies (i) a type of drink in the beverage container and (ii) an alcohol content associated with the drink, (b) an alcohol consumption determination module, executed by the processor, determines an alcohol consumption by the user, (c) an alcohol consumption updating module, when executed by the processor, updates the alcohol consumption by the user in the database, and (d) an alert generation module, when executed by the processor, generates an alert when the alcohol consumption by the user is in proximity with the at least one of periodic threshold.
    Type: Grant
    Filed: November 18, 2013
    Date of Patent: January 17, 2017
    Assignee: Ciberliver Limited
    Inventors: Bharadwaj Ragavendra Prasad Pinapala Venkata, Ravi Kumar Kalkivayi Seshagiri
  • Patent number: 9549053
    Abstract: An apparatus is disclosed for testing portable devices. The apparatus includes a base upon which the portable device is mounted, and a top mold which fits over the base to immobilize the portable device. Templates can also be formed on the top mold or base. The templates contain test patterns that are defined by a plurality of apertures. A stylus is used to test the portable device by engaging or contacting different locations through the apertures in the test pattern.
    Type: Grant
    Filed: October 31, 2013
    Date of Patent: January 17, 2017
    Assignee: Cellco Partnership
    Inventor: Thirumalarao Voona
  • Patent number: 9549054
    Abstract: An information displaying method, a mobile phone, and a storage device are provided. The information displaying method comprises the following steps. Whether a communication process is started is determined. If the communication process is started, then telephone number information is received. Event information is obtained according to the telephone number information. The event information is displayed.
    Type: Grant
    Filed: March 8, 2012
    Date of Patent: January 17, 2017
    Assignee: HTC CORPORATION
    Inventors: Yuan-Mao Tsui, Ying-Ju Chen, Chi-Min Lee
  • Patent number: 9549055
    Abstract: A method in a first electronic mobile device for adapting audio performance parameters is provided. The first electronic mobile device performs an audio interaction with a second electronic device. The first electronic mobile electronic device is associated with at least one earpiece comprising at least one speaker and at least one microphone. The method comprises detecting an acoustic echo between the at least one speaker and the at least one microphone, determining, based on the detected acoustic echo, position of the at least one earpiece in relation to a user of the first electronic mobile device, and adapting audio performance parameters, based on the detected position of the earpiece, whereby less echo during the audio interaction is achieved in the second electronic device.
    Type: Grant
    Filed: November 6, 2013
    Date of Patent: January 17, 2017
    Assignee: Sony Corporation
    Inventors: Alfred Widell, Martin Nystrom
  • Patent number: 9549056
    Abstract: An integrated device provides functionality of both a PDA and cellular telephone. Features include a power button offering control of both the computing and telephony functions of the device; a lid that turns the device on and off and controls additional telephony functions; a jog rocker that activates the device and is used to select from a variety of menu options; application buttons that offer direct access to applications stored on the device, and which can be configured to operate in conjunction with secondary keys to offer added functionality; a keyboard that enables data input into the device; an automatic word completion function that verifies and corrects a user's typing in real time; and a simplified keyboard navigation system that allows the navigation of menus using keyboard shortcuts.
    Type: Grant
    Filed: November 20, 2015
    Date of Patent: January 17, 2017
    Assignee: QUALCOMM Incorporated
    Inventors: Jeffrey Charles Hawkins, Thomas Bridgwater, Robert Yuji Haitani, William Rees
  • Patent number: 9549057
    Abstract: Disclosed are an apparatus and method of performing automated administrative operations on a mobile device. One example method may include determining via a hosted server that an action needs to be performed by a mobile device under management. The method may further include generating a message via the hosted server, the message includes the action, and transmitting the message to the mobile device under management, and receiving a result message from the mobile device under management responsive to the transmitted message, the result message indicating that the action has been satisfied.
    Type: Grant
    Filed: February 9, 2016
    Date of Patent: January 17, 2017
    Assignee: KASEYA LIMITED
    Inventor: Allan Miller
  • Patent number: 9549058
    Abstract: Device independent access to stored caller data during an emergency communications event. A call server intercepts an emergency call and determines the capabilities of a calling device. Based on calling device capability, the call server uses one or more of the following device independent methods to ascertain a caller identity, independent of a calling device: interactive voice response redirect, HTTP authentication, SIP INFO method, biometric recognition, human interaction, and alternate number dialing. A caller identity is then used to query a subscriber database for a unique caller profile database key (CPDBK) assigned to the caller (unless a CPDBK is already determined). A call server uses a CPDBK to query a caller profile database (CPDB) for relevant caller data. Relevant caller data and the intercepted emergency communications event are then passed to an emergency call processing system, whereby relevant caller data may be used to more effectively address an emergency situation.
    Type: Grant
    Filed: February 29, 2016
    Date of Patent: January 17, 2017
    Assignee: Telecommunication Systems, Inc.
    Inventors: Thomas Ginter, Salman Ali, Tim Pann
  • Patent number: 9549059
    Abstract: The invention relates to an electronic device offering a plurality of menu items to a user. In order to enable a user friendly selection of the menu items, the electronic device comprises a screen, user input means, storing means adapted to store parameters for a virtual model of a user and processing means. The processing means are adapted to generate a visual representation of a virtual user model on the screen based on the stored parameters for the virtual model of a user, to cause a movement of a visually represented virtual user model depending on a user input, to detect a movement of a visually represented virtual user model that is associated to a particular menu item, and to call a function that is assigned to the particular menu item.
    Type: Grant
    Filed: February 6, 2012
    Date of Patent: January 17, 2017
    Assignee: Nokia Technologies Oy
    Inventors: Andree Ross, Wolfgang Theimer
  • Patent number: 9549060
    Abstract: A system that incorporates the subject disclosure may include, for example, determine a first impairment associated with a first user of a first end user device, receive user input captured at a second end user device during a communication session between the first and second end user devices, store instructions for executing a group of adjustment techniques for modifying the user input where the group of adjustment techniques includes amplifying selective frequencies and translating the user input into sign language images, select an adjustment technique from among the group of adjustment techniques, adjust the user input according to the adjustment technique to generate adjusted user input, and provide the adjusted user input to the first end user device during the communication session. Other embodiments are disclosed.
    Type: Grant
    Filed: October 29, 2013
    Date of Patent: January 17, 2017
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: Randolph Wohlert, Aaron Bangor, Mark Stockert
  • Patent number: 9549061
    Abstract: A method and system for providing call center emergency services to one or more occupants of a vehicle having a plurality of listening zones within a passenger compartment of the vehicle. The method involves detecting a potential emergency condition, sending an emergency notification to a call center, receiving a listening zone control signal identifying at least one of a plurality of listening zones in the vehicle, and supplying audio received from the identified listening zones(s) to the call center via a voice call between the vehicle and call center.
    Type: Grant
    Filed: June 14, 2012
    Date of Patent: January 17, 2017
    Assignee: General Motors LLC
    Inventors: Gary M. Buch, Jesse T. Gratke, Nathan D. Ampunan, Douglas C. Martin, Bassam S. Shahmurad
  • Patent number: 9549062
    Abstract: In an approach to caller ID verification by digital signature, a computing device receives authenticating information associated with a caller. The computing device creates a call record based on the authenticating information. The computing device retrieves additional information associated with the caller. The computing device updates the call record based on the additional information. The computing device retrieves a digital signature associated with the caller. The computing device retrieves public key information associated with the caller. The computing device performs a digital signature assessment based on the public key information. The computing device updates the call record based on the digital signature assessment. The computing device adds timestamp information to the call record. The computing device receives a request from a call recipient device. The computing device communicates information based on the call record to the call recipient device.
    Type: Grant
    Filed: February 2, 2016
    Date of Patent: January 17, 2017
    Assignee: International Business Machines Corporation
    Inventors: Alan T. Yaung, Ang Yi
  • Patent number: 9549063
    Abstract: Detailed information about a party can be provided during interparty communication. Data-capable mobile devices query at least a public database to retrieve information about a set of parties engaged in communication. The results of the database query are employed to provide detailed caller identification and detail functionality to telephones or communication devices not utilizing traditional landlines or commercial caller identification service. Storage can be included to include address book function, query caching, and user preferences. An interface can be provided to facilitate display of rich caller identification information. The interface can further update displayed information without user input, or provide user selection control to request more information on a selected portion of displayed information. These features can be applied to determine the information about a party that is either receiving a communication or initiating a communication.
    Type: Grant
    Filed: March 11, 2016
    Date of Patent: January 17, 2017
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: Carol Shifrin Gruchala, Wayne Robert Heinmiller, Dianna I. Tiliks Kanne
  • Patent number: 9549064
    Abstract: Methods and apparatus for customizing a telephone are disclosed in which preferred communication services are conveniently accessible to a user, in which a telephone is tailored to the specific requirements of a user.
    Type: Grant
    Filed: August 28, 2006
    Date of Patent: January 17, 2017
    Assignee: TP Lab Inc.
    Inventors: Chi Fai Ho, Shin Cheung Simon Chiu
  • Patent number: 9549065
    Abstract: A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation to live support if it appears necessary.
    Type: Grant
    Filed: October 24, 2012
    Date of Patent: January 17, 2017
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Jayant M. Naik, Cordell Coy, Dale Robert Peterson, Joseph DiFonzo, Stephen D. Weagraff, Matthew Yuschik, Michael Louis Nutter, Robert Birch, Scot Cunningham, Woosung Kim, Scott Irwin
  • Patent number: 9549066
    Abstract: Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.
    Type: Grant
    Filed: October 30, 2015
    Date of Patent: January 17, 2017
    Assignee: Somos, Inc.
    Inventors: Sriram Sharma, William Carter, Michael Kimmel
  • Patent number: 9549067
    Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.
    Type: Grant
    Filed: May 19, 2016
    Date of Patent: January 17, 2017
    Assignee: BANK OF AMERICA CORPORATION
    Inventors: David Luke Hallam, Andrew Sheldon, Aleksander F. Kravchenko, George Vettiyedathuparampil Thomas
  • Patent number: 9549068
    Abstract: A method for adaptive voice interaction includes monitoring voice communications between a service recipient and a service representative, measuring a set of voice communication features based upon the voice communications between the service recipient and the service representative, analyzing the set of voice communication features to generate emotion metric values, and generating a response based on the analysis of the set of voice communication features.
    Type: Grant
    Filed: January 28, 2015
    Date of Patent: January 17, 2017
    Assignee: Simple Emotion, Inc.
    Inventors: Akash Krishnan, Matthew Fernandez
  • Patent number: 9549069
    Abstract: Systems and methods for generating call reports which may allow access to the child call for each selected attendee via the group call, and enable users to capture data and make edits to detailing and sampling information unique to each attendee directly in the child call. Access to controls within the attendees section may enable mass entry of supported activities for a subset of attendees.
    Type: Grant
    Filed: April 29, 2015
    Date of Patent: January 17, 2017
    Assignee: Veeva Systems Inc.
    Inventors: Krista McBrearty, Uri Reich, Arno Sosna, Ted Wallach, Edward Gee, Weiwei Jia, David Wright, Jing Zhuang
  • Patent number: 9549070
    Abstract: A system and method determines members of a team in a contact center to handle a request. The method is performed by a formation device by receiving a user request from a user device, the user request associated with a type of user request. The method includes determining a plurality of member types required in handling the request based upon the type of request. The method includes determining a plurality of agents of the contact center, the agents collectively having the member types. The method includes transmitting a request to a plurality of member devices of the contact center respectively associated with each of the agents to participate in a real-time communication with the user device in handling the user request.
    Type: Grant
    Filed: February 12, 2015
    Date of Patent: January 17, 2017
    Assignee: Avaya Inc.
    Inventors: Neil O'Connor, Ronan Fox, Paul D'Arcy, Liam Loftus, Tommy Moran