Abstract: In accordance with one aspect of the invention, a process for handling emergency calls from a caller in a voice over IP system is described. The process involves receiving a routing request message including a caller identifier and a callee identifier. The process also involves setting an emergency call flag active in response to the callee identifier matching an emergency call identifier pre-associated with the caller. The process further involves producing an emergency response center identifier in response to the emergency call identifier. The process also involves determining whether the caller identifier is associated with a pre-associated direct inward dialing (DID) identifier. The process further involves producing a direct inward dialing (DID) identifier for the caller by associating a temporary DID identifier with the caller identifier when the emergency call flag is active and it is determined that the caller has no pre-associated DID.

Abstract: A system, method, apparatus, means, and computer program code is provided wherein an electronic communication is received. A communication routing matrix is accessed, from a relational database platform, to select a service representative for the received communication. It may then be arranged for the received communication to be routed in accordance with the selected service representative.

Abstract: Methods and systems for managing real-time conversations include are disclosed. In one or more examples, voice communications may be received from a caller and converted into textual elements. The textual elements may be analyzed to identify key concepts or expressions. A segment of a call script associated with the identified key concepts or expressions can be identified, and a plurality of selectable audio responses to present to the caller based upon the identified segment of the call script and the identified key concepts or expressions may be provided to the agent-operator. An audio response selected by the agent-operator from the selectable audio responses may be communicated to the caller. Other aspects, embodiments, and features are also included.

Abstract: A system and method for message-based call communication is provided. Speech utterances are obtained from a caller during a call with an agent. Each of the speech utterances are transcribed into a text message and the text messages are provided to the agent. One or more written responses, in reply to each speech utterance from the caller, are received from the agent. The written responses are converted to synthesized speech for providing to the caller. The speech utterances from the caller and the synthesized speech from the agent are processed and one or more characteristics of the caller and the agent are identified. A role for each of the caller and the agent is determined based on the identified characteristics.

Abstract: Apparatus for operating a multimedia contact center, comprising a multimedia contact center system for handling communications sessions between an organization and its customers and obtaining media-specific information relating to the communications session, and a search engine for performing a search in relation to the obtained media-specific information, wherein the multimedia contact center system is configured to use the results from the search in handling the communications session, wherein the results may include heterogeneous material not primarily intended for session handling purposes.

Abstract: The methods, apparatus, and systems described herein are designed to route customer communications to the best agent or best available agent. The methods include receiving a customer communication, predicting a demographic profile of the customer associated with the customer communication, and providing a routing recommendation to route the customer to an agent based on the prediction and historical customer data.

Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.

Abstract: The present document relates to audio conference systems. In particular, the present document relates to the mapping of soundfields within an audio conference system. A conference multiplexer (110, 175, 210, 400) configured to place a first input soundfield signal (402) originating from a first soundfield endpoint (120, 170) within a 2D or 3D conference scene (300) to be rendered to a listener (301) is described. The first input soundfield signal (402) is indicative of a soundfield captured by the first soundfield endpoint (120, 170).

Abstract: A system and method for creating teleconferences that leverage social networking websites and messaging thereof. The system includes a teleconferencing website hosted on a server for scheduling a teleconference in response to user input, and for generating a message for display on a social networking website. The message includes information about the teleconference and a link to one or more invitees to the teleconference. The system further includes an interactive voice response system for hosting the teleconference to connect at least some of the one or more invitees to the teleconference. The system further includes a client application running on a mobile device associated with each of the at least some of the one or more invitees. The client application receives a notification of the teleconference from the social networking website, and includes a control interface to enable an associated invitee to join the teleconference.

Abstract: A process and system for generating three dimensional audio for television broadcast includes generating a virtual map of participants with a plurality of positions, each participant selecting one of the positions, determining a direction from each position to each other position on the map and to predetermined listener position, receiving sound from each participant, converting the received sound according to the direction of the speaking participant to the listener, mixing the converted sounds, transforming the mixed sound into binaural audio, and directing the binaural audio sound for transmission to a television viewer. The result is a clarified sound that gives to the television viewer a sense of where the speaking participant is positioned relative to the listening television viewer.

Abstract: A method for providing communication control functionality at a remotely located site using a distributed feature architecture which provides communication features and data records to an Enhanced Network User (ENU). The ENU connects to a Distributed Feature Network (DFN) in order to gain access to communications features contained in the DFN. Based on the type of communication requested, one or more feature boxes are created in order to implement the requested communication.

Abstract: Devices of a telecommunication network described herein are configured to reduce a service level associated with a quality of service offered by the telecommunication network to a user. The devices may reduce the service level responsive to data consumption by the user exceeding a threshold or responsive to data consumption associated with an application or data type. Also, the devices may be configured to increase a video-conversation-specific service level responsive to determining that a client device of the user is establishing a video conversation.

Abstract: An image forming apparatus includes an image bearer to bear a black toner pattern formed with a black toner image under an increased exposure amount and an increased developing bias. A first optical sensor detects an amount of reflection light reflected by the black toner pattern on the image bearer. The first optical sensor includes a light-emitting element to emit light toward the black toner pattern on the image bearer and a light-receiving element to receive the reflection light reflected by the black toner pattern on the image bearer. A toner adhesion amount converter converts the amount of the reflection light detected by the first optical sensor into a toner adhesion amount of toner adhered to the image bearer and adjusts an image density according to the toner adhesion amount.

Abstract: According to the present invention, when a terminal apparatus is brought close to a printing apparatus serving as a processing apparatus, the terminal apparatus uses its own NFC unit to acquire, from the printing apparatus, information for communicating with each of one or more network connection units provided in the printing apparatus. Then, using a communication unit, the terminal apparatus then searches for the printing apparatus on a network in accordance with the acquired information. In the case where the terminal apparatus has successfully identified the printing apparatus as being present on the network, the terminal apparatus transmits a processing request to the printing apparatus successfully identified on the network via the communication unit.

Abstract: The invention provides an information processing apparatus capable of preliminarily determining a connection number for each communication mode and easily allocating a suitable connection number to a communication mode designated by a user. A method for controlling the information processing apparatus includes receiving a destination number from a user, determining a communication mode for each received destination number, controlling an information processing apparatus in such a way as to use the destination number and a first connection number as a destination if the determined communication mode is a FAX mode, and controlling the information processing apparatus in such a way as to use the destination number and a second connection number as a destination, which is different from the first connection number, if the determined communication mode is an IP-FAX mode.

Abstract: The method and system allow a user to launch a client application on an web-enabled device and subsequently to navigate to an image source screen within the client application. After receiving an image source selection from the user, the client application retrieves images from the selected image source. The client application displays the retrieved images available for printing to a user, and in response to receiving a selection of an image, the client application transmits the image to a proprietary server. Moreover, upon receiving print order information, the client application additionally executes a location awareness application that determines a current location of the web-enabled device and subsequently, determines a proximal retail store to the current location of the web-enabled device. Thereafter, the remote printing system creates and transmits a print order that includes the selected image to the retail store for pickup.

Abstract: An image processing apparatus which makes it possible to realize easy accessing of registered information of any function and provide a user interface having high operability. The image processing apparatus stores setting information configured via an operating section and access information for use in accessing the setting information in association with each other. Further, the image processing apparatus stores the setting information and button information in association with each other. The button information is displayed on a touch panel in a user selectable form. When an item of the button information displayed on the touch panel is selected by a user, a portal application detects the access information associated with the selected button information item. The setting information is acquired based on the detected access information. The image processing apparatus performs image processing based on the acquired setting information.

Abstract: An apparatus includes a controller that controls a display to display a setting status of a setting item set for executing a predetermined process, and an accepting unit that accepts a change to the setting status. When the accepting unit accepts the change to the setting status, the controller controls the display to display an item that accepts an indication to reset the changed setting status to the setting status set prior to the change.

Abstract: An image forming apparatus comprises a sensor, a base, a clamping section and a limiting section. The sensor includes a hook having a claw section. The sensor is held on the base. The clamping section and the limiting section are arranged on the base. The claw section is clamped with the clamping section. The limiting section is elastically deformable when the sensor is mounted on the base. When the claw section is clamped with the clamping section, the limiting section faces the hook from the opposite side of the clamping section so as to limit the position of the hook.

Abstract: An image forming apparatus includes a detector that detects a user near the image forming apparatus, an authentication device controller that controls an authentication device that the user owns, an authentication unit that authenticates the user, and a power supply controller that controls supplying electric power to component devices of the image forming apparatus, and the power supply controller supplies electric power to component devices of the image forming apparatus in stages upon detecting the user, determining the validity of the authentication device, and authenticating the user.

Abstract: Provided is an information processing device in which a sub response part (SRP) provides a response on behalf of a main response part (MRP) for enabling a provision of an easy coordination between the MRP and the SRP in protocol process. A network connection part is for receiving a packet from an external network. A distribution function part of a filter part distributes the packet to either one the MRP and the SRP based on a packet distribution condition. A duplicate function part of the filter part, if no response data is stored in the SRP, duplicates the packet received and gives the packets to the MRP and the SRP. Thereby, the SRP receives response data from the MRP to store the same in a response data storage area and provides a response on behalf of the MRP using the stored response data.

Abstract: A multi-functional device configured to receive a function execution request transmitted from a terminal device without using a driver program, transmit a relation information request for requesting transmission of user relation information to the terminal apparatus, in a case where the function execution request not including individual relation information relating to individual identification information is received from the terminal apparatus, and control a specific function engine of the multi-functional device to execute a specific function, in a case where the function execution request including individual relation information relating to individual identification information is received from the terminal apparatus in response to the transmitting of the relation information request to the terminal apparatus and on condition that individual permission information associated with the individual identification information in a table indicates that use of the specific function is permitted.

Abstract: An image reader including a document table having a reference point, a first region of a sheet having a predetermined size when a vertex of the sheet is positioned on the reference point, and a second region, a changing mechanism changing a reading position in a sub scanning direction, and a controller configured to control the changing mechanism to change the reading position to a first position such that a distance in the sub scanning direction between the reference point and the first position corresponds to a length of the predetermined sheet size in the sub scanning direction, acquire specific digital data of the second region through image reading in the first position with a light source turned off, compare a particular value of the specific digital data with a criterion value within the second region, and determine a state of a document cover based on the comparison.

Abstract: An image reading apparatus includes a reader that reads an image of a document by using plural light receiving elements arranged in a first scanning direction; a moving unit that moves the reader in a second scanning direction to move a reading position at which the reader reads the document; and an adjusting unit that moves the reader in the first scanning direction to adjust a position of the reader in the first scanning direction.

Abstract: An image reading device includes transparent plate member, reading portion, support member, and adjustment mechanism. The transparent plate member is an elongated plate extending in a second direction perpendicular to a first direction, and is in contact with a reading surface of a document sheet when the document sheet is moved in the first direction during an automatic document sheet reading. The reading portion is disposed below the transparent plate member. The support member supports a lower surface of the transparent plate member at two support points separated in the second direction. The adjustment mechanism biases an extension end portion, extending outward from one of the support points, of the support member in a downward direction opposite to the supporting direction of the support member, and adjusts a distance between the transparent plate member and the reading portion by changing a biasing force applied to the extension end portion.

Abstract: To provide an image evaluation apparatus and camera which are capable of evaluating an image which is comprehensively good. An image evaluation apparatus comprising: a storage portion which stores a plurality of images when an imaging portion of a camera has continuously imaged in a predetermined time interval a plurality of frames of a subject in a photographing area of the camera, and an image evaluation portion which evaluates a plurality of the images stored in the storage portion, based on a characteristic amount showing a state in which the subject in the photographing area changing in chronological sequence, when the plurality of the images is imaged.

Abstract: A method of processing an image using an electronic device is provided. The method includes displaying at least part of a first image which is obtained through a first image sensor and at least part of a second image which is obtained through a second image sensor through a display unit which is functionally connected to the electronic device, storing the at least part of the first image, storing the at least part of the second image in response to a detecting of a signal, and storing the at least part of the first image and the at least part of the second image to be simultaneously replayed as at least one image.

Abstract: Disclosed is an image capturing device for use in photo surveys, wherein said image capturing device comprises: a camera unit for capturing images; a processing unit for controlling said camera unit; a first shutter release button for activating said camera unit to capture an image of a motive; and a second shutter release button for activating said camera unit to capture an image of a motive. The processing unit, when either said first shutter release button or said second shutter release button is activated, is configured to control said camera unit to capture an image of a motive, and generate an opinion variable associated with said captured image, wherein said opinion variable is for indicating the opinion of a user towards said motive, and wherein said opinion variable is generated dependent on the used shutter release button.

Abstract: The present disclosure relate generally to image signal processing, color science and signal encoding.

Abstract: A copying apparatus is configured to repeat a first operation to scan an image on an original sheet along a first direction with changing a position of the first operation along a second direction perpendicular to the first direction, and generate pixel data of pixels of the image on the original sheet. Compressed image data is generated by compressing the pixel data within each of multiple sections divided in the first direction having boundaries extend in the second direction. The compressed image data is decompressed. A 90-degree rotation processing is applied to the decompressed image data in the unit of a band, which has a particular number of pixels in the first direction and extends along the second direction, to generate decompressed image data, Then, with use of the decompressed image data after rotation processing has been executed, the image is recorded on a recording sheet.

Abstract: A computational halftoning process determines a halftoned image having halftoned pixel values by processing an array of input pixels. For each input pixel, an array of high-resolution printer coordinates is defined at a higher spatial resolution than the printer resolution, and a coordinate transformation is applied to determine a corresponding array of high-resolution dot coordinates. An array of high-resolution halftoned pixel values is then determined responsive to the code value of the input pixel by addressing a halftone dot function using the array of high-resolution dot coordinates. A halftoned pixel value is then determined by averaging the high-resolution halftoned pixel values.

Abstract: An image processing method includes reading a document on which a halftone-processed image is printed, performing smoothing processing on image data acquired by reading the document, setting a target region of a predetermined size to the smoothed image data and then calculating a degree of variation in signal values of a plurality of pixels included in the target region, determining a brightness correction amount for the target region based on the calculated degree of variation and the signal values of the plurality of pixels included in the target region, and performing brightness correction on the target region in the image data acquired by reading the document, based on the determined brightness correction amount.

Abstract: Systems and methods for analyzing printed images are provided. One system includes a processing circuit configured to: determine a set of one or more locations on the printed image on the substrate to measure color values; determine a set of input tone values for the at least one ink; receive a set of measured color values corresponding to the set of locations on the printed image from a sensor; and determine a tone value increase error based on the set of measured color values and the set of input tone values. The at least one processing circuit is configured to determine the tone value increase error without requiring measured color values from an area having solid ink.

Abstract: Automatic focusing system is provided which comprises a mirror or a plurality of mirrors with a translation device. Automatic focusing can be made by the translation of mirror because focal plane can be changed by the translation of mirror. The translation device makes its motion by the electrostatic, electromagnetic and/or electrothermal forces. The mirror is controlled by the electrical signal from the image processor to get an in-focus image. Also the mirror can be controlled discretely. The image shift by translation is compensated by tilt of mirror and/or image processing.

Abstract: A network camera includes: a camera main unit including an image sensor unit and a movable portion having a motor for swiveling the image sensor unit; and a base unit, connected detachably to the camera main unit and fixed to a camera installation surface, the base unit having a nonvolatile memory for storing network operation information including network setting information unique to the network camera.

Abstract: A camera assembly or module for a vehicle vision system includes a housing having a connector portion for connecting to a vehicle wiring. A circuit element is disposed within the housing and a plurality of electrical connector elements is disposed at the connector portion of the housing. Each of the electrical connector elements has a first end configured for electrically connecting to circuitry of the circuit element and a second end configured for electrically connecting to the vehicle wiring. The electrical connector elements self-adjust so that the first ends engage the circuitry and make electrical connection therewith during assembly of the camera assembly. Adjustment of the electrical connectors may include at least one of (i) extending toward an extended state, (ii) retracting toward a retracted state, and (iii) flexing toward a flexed state.

Abstract: A microphone assembly includes a microphone unit and an attachment unit. The attachment unit includes a camera shoe attachment section. A camera shoe extension includes a support arm and a camera shoe attachment section attached to a rear end of the support arm. The support arm is curved into a circular arc shape such that the front end thereof is located higher than the rear end thereof. The camera shoe attachment section of the attachment unit is mounted on a shoe formed on the front end of the support arm. The camera shoe attachment section of the camera shoe extension is mounted on a camera shoe of a digital camera.

Abstract: An optical imaging lens set includes a first lens element having an image-side surface with a convex part in a vicinity of its periphery, a second lens element with negative refractive power having an image-side surface with a concave part in a vicinity of the optical axis, a third lens element having an object-side surface with a concave part in a vicinity of the optical axis, a fourth lens element having an image-side surface with a convex part in a vicinity of the optical axis, a fifth lens element having an image-side surface with a concave part in a vicinity of the optical axis, and a sixth lens element having an image-side surface with a convex part in a vicinity of its periphery.

Abstract: Provided is an image capture device including a lens unit that includes a lens, a supporting member that supports the lens unit and rotates in a predetermined rotating direction with the lens unit, a rotation regulating member that regulates rotation of the supporting member by coming into contact with the supporting member while the supporting member is rotating, and a move permitting part that permits the rotation regulating member being in contact with the supporting member to move a predetermined amount in the rotating direction in a manner that the supporting member is rotatable 360 degrees or more in the rotating direction.

Abstract: A camera module includes an imaging function section, a connector forming section, and a connecting section combined in a laminated body. The connecting section is thinner than the imaging function section and is bendable. The imaging function section includes a cavity and a through hole. An image sensor IC is disposed within the cavity. A lens unit is mounted in the imaging function section to be optically coupled to the image sensor IC via the through hole. A light shielding member covers a boundary between the connecting section and the imaging function section that define a height difference.

Abstract: The invention provides an imaging module having second connecting portions capable of reliably performing probing and can maintain a small installation space, and an electronic apparatus including the imaging module. A lens unit includes at least one drive unit, a housing, a first connecting portion that is electrically connected to an imaging element unit, a first wiring portion that electrically connects the drive unit to the first connecting portion, a plurality of second connecting portions that are disposed outside the housing, and a second wiring portion that electrically connects the second connecting portions to the drive unit. The second wiring portion includes wires that are electrically connected to the drive unit to which the first wiring portion is connected, and at least a part of the second wiring portion extends to the outside of the housing in a direction in which an element wiring portion extends from the support portion.

Abstract: An automatic tracking apparatus includes: an image pickup apparatus having zoom function; camera platform driving the image pickup apparatus in at least one of pan and tilt directions, and automaically tracking an object by operating the image pickup apparatus and camera platform; unit for detecting a position of the object in picked-up image information; prohibition area setting unit for setting tracking prohibition area, according to information on the automatic tracking apparatus that includes information on the object including information on at least one of type, orientation and traveling speed of the object, or information on at least one of pan and tilt positions of the camera platform and zoom position; and controller that does not perform tracking operation in the prohibition area, and performs zooming, panning and tilting to perform the tracking operation when out of the prohibition area.

Abstract: System and methods for pointing a device, such as a camera, at a remote target wherein the pointing of the device is controlled by a combination of location information obtained by global positioning technology and orientation information obtained by line of sight detection of the direction from the device to the target.

Abstract: Disclosed herein are representative embodiments of tools and techniques for using storyboards in controlling a camera for capturing images, photographs, or video. According to one exemplary technique, at least two storyboards are stored. In addition, at least one storyboard identifier from a camera application is received. Also, using the storyboard identifier, a storyboard of the stored at least two storyboards is retrieved. The retrieved storyboard includes a sequence of control frames for controlling a camera. Additionally, a sequence of image frames is captured at least by controlling a camera using the retrieved storyboard.

Abstract: A remote imaging method includes: continuously imaging a person having an operating terminal in an imaging spot by a camera; obtaining a display content displayed on a screen of the operating terminal during the continuous imaging; determining whether or not the operating terminal has imaging authority with the camera using the obtained display content; and sending a specified timing image taken by the camera at imaging timing specified by the operating terminal determined to have the imaging authority to the operating terminal. The determining further includes assessing whether the obtained display content and temporal transition of the obtained display content make a predetermined pattern is carried out, and when an assessment result is positive, the determining determines that the operating terminal has the imaging authority, and the predetermined pattern is to display each authentication image on the display of the operating terminal for display time predefined in an order predefined.

Abstract: An optical apparatus includes an image sensor that includes a focus detecting pixel and an image pickup pixel, a first focus detector configured to provide a focus detection based upon a phase difference between the pair of image signals detected by the focus detecting pixel of the image sensor, a second focus detector configured to provide a focus detection based upon a contrast value based upon an output of the image pickup pixel of the image sensor, and a controller configured to provide autofocus utilizing the first focus detector when a focus detection precision of the first focus detector is equal to or higher than a first value and an image magnification variation amount calculated from a wobbling amount of the image pickup optical system used for the second focus detector is equal to or higher than a second value.

Abstract: An image pickup apparatus includes an image pickup element configured to perform photoelectric conversion on an optical image obtained through an image pickup optical system to generate an image signal, a focus detection unit configured to perform focus detection based on the image signal, a determination unit configured to determine an object in a screen, a calculation unit configured to calculate an in-focus position based on information of the object determined by the determination unit, and a control unit configured to perform the in-focus control based on the in-focus position calculated by the calculation unit.

Abstract: A mobile terminal having a display unit, a camera configured to capture an image, the captured image being re-focusable and a controller configured to perform refocusing of the captured image by changing a focal depth of the captured image is provided. When a transmission request of the captured image is received by the controller, the controller is configured to transmit the captured image after changing the focal depth of the captured image based on an identified recipient of the captured image.

Abstract: Generating a focus stack, including receiving initial focus data that identifies a plurality of target depths, positioning a lens at a first position to capture a first image at a first target depth of the plurality of target depths, determining, in response to capturing the first image and prior to capturing additional images, a sharpness metric for the first image, capturing, in response to determining that the sharpness metric for the first image is an unacceptable value, a second image at a second position based on the sharpness metric, wherein the second position is not included in the plurality of target depths, determining that a sharpness metric for the second image is an acceptable value, and generating a focus stack using the second image.

Abstract: To provide an image pickup apparatus which enables acquisition, by a simple configuration, of a natural image of a dark place or the like at the time of image pickup in a dark environment by eliminating an influence from the surrounding environmental light, an image pickup apparatus of the invention includes an image pickup section for picking up an image of an object and acquiring an image signal, an accumulation section for sequentially accumulating outputs from the image pickup section, a display section for visibly displaying an accumulated image signal of the accumulation section, a position identification section for identifying a position specified on an image displayed on the display section; and a correction section for performing an image correction process on the accumulated image signal of the accumulation section according to an identification result of the position identification section.