Abstract: Systems include configuring a first mobile device to enable communication between the first mobile device and one or more processing devices; receiving a message from a computing device that is directed to a second mobile device, where the message is a text message or a voice message, and where the computing device is different from the first mobile device; and routing the message to the first mobile device for transmission to the second mobile device from the first mobile device.

Abstract: A type of network traffic associated with a packet received from a remote node of an access network is determined. A first interface logic routes the packet to a radio network controller (RNC) if the packet is received from an Internet protocol-basestation (IP-BTS) access network and destined to a packet core network. The RNC forwards the packet to a component of the packet core network. A second interface logic routes the packet to the component of the packet core network, including aggregating other packets of the same type received from other remote nodes, if the packet is received from a femto cell and destined to the packet core network. A breakout logic routes the packet to a destination of the Internet directly to enable the packet to reach the Internet without having to route the packet to the component of the packet core network, if the packet is destined to the Internet.

Abstract: A method is disclosed that enables the monitoring, evaluation, and adjustment of a telecommunications network's audio-signal loss plan. The method can be implemented at a data-collection server, in which the server accumulates voice-quality measurement statistics from various nodes in the network. Such nodes include telecommunications endpoints, media gateways, private-branch exchanges, teleconference bridges, and so forth. The different types of statistics that can be acquired include voice activity detection, average speech level, average noise level, and so forth. The server accumulates the statistical data from the various nodes for multiple calls and over an extended period of time. The server is also able to compare the statistics against a theoretical model that is a function of the loss plan, at least in part. For example, the comparisons that the data-collection server performs can be used to determine why certain calls have been reported as having unsatisfactory quality.

Abstract: Disclosed herein are methods and systems for dynamically selecting a paging-concatenation level for a page based on one or more properties of the page. An exemplary method involves, at a wireless communication network that is configured to provide service to at least one wireless-communication device, using at least one property of a page record as a basis for selecting a paging-concatenation level for the page record, and paging the wireless-communication device by transmitting a page message that includes the page record, wherein the page message is of the selected paging-concatenation level. Various properties of the page record, such as the paging-attempt status and/or the target mobile station of the page, among others, may be used to select the paging-concatenation level.

Abstract: A terminal adapter such as a residential gateway or an eMTA is configured to receive a set of signals such as a 403 message from network devices operating in a VoIP network. In response to receiving the signals, the terminal adapter provides audio information to a caller at a telephone. For example, when the caller attempts to make a call, the terminal adapter receives a 403 message which causes the terminal adapter to play an audio file to the caller.

Abstract: A CID management method and apparatus in a multi-hop relay BWA communication system are provided. A BS combines data destined for an RS and data to be relayed to an MS via the RS in a payload, distinguishing the data by CIDs, attaches a relay CID to the payload, and sends the payload with the relay CID to the RS. Among the data of the payload, the RS processes its data and relays to the MS the data destined for the MS by distinguishing them by the CIDs.

Abstract: A system and method for sending long distance telephone calls over the Internet utilizes cost and quality of service data to optimize system performance and to minimize the cost of completing the calls. The system utilizes a network of gateways connected to the Internet. The gateways receive calls from various service providers and convert the analog calls into data packets which are then placed onto the Internet. Similarly, the gateways take data packets off the Internet, convert the data packets back into analog format, and provide the analog telephone calls to the same or another service provider. Then system periodically checks the quality of communications between each of the gateways, and uses this information, in combination with cost information, to determine how to route the calls over the Internet. Special addressing protocols can be used by a system embodying the invention to reduce or eliminate unnecessary signaling between gateways as call setup procedures are carried out.

Abstract: A universal network interface controller (UNIC) is provided for interfacing a host computer to a switch fabric, a packet network, or both. The UNIC includes ingress transmit logic designed to transmit switch fabric data in memory associated with the host computer to a switch fabric. The UNIC further includes egress receive logic designed to receive switch fabric data from the switch fabric to store the received switch fabric data in the host memory associated with the host computer. As an option, the ingress transmit logic may be further designed to transmit packet network data in memory associated with the host computer to a packet network, such as Ethernet, and the egress receive logic may be further designed to receive the packet network data from the packet network and to store the received switch fabric data and the received packet network data in the host memory associated with the host computer.

Abstract: Methods and apparatus to provide extended voice over Internet protocol (VoIP) services are disclosed. An example residential gateway comprises a radio frequency (RF) detector to detect a presence of a cellular communication device, a service controller to enable a VoIP communication device when the cellular communication device is present, wherein the VoIP communication device and the cellular communication device are different devices.

Abstract: When a transmission request for new data is issued under a situation where a plurality of data are transmitted to a specific service area from a plurality of service areas, a feeder link station searches an available frequency to be allocated to the new data in a down-link frequency band of the specific service area, and when any of data communications is completed, allocates a down-link frequency band used in the data communication as a down-link frequency band for the new data. A satellite repeater arranges the new data on the down-link frequency band right after the data communication is completed following a relay control by the feeder link station.

Abstract: A call control system to route a voice over internet protocol call between a wireless communication device and a destination device comprises a communication interface and a processing system, wherein the destination device is located in a geographic area served by a communication network. The communication interface is configured to receive an authorization response from an authorization system located in a home wireless network of the wireless communication device, wherein the authorization response comprises a destination identifier of the destination device and a location identifier of the wireless communication device. The processing system is configured to process the destination identifier and the location identifier to determine if the wireless communication device is located in the geographic area, and if so, the processing system is configured to direct the communication interface to transfer the call over a source port associated with the geographic area served by the communication network.

Abstract: In one embodiment, a scheme is disclosed for managing call routing in a network environment including a circuit-switched (CS) network and an IP multimedia subsystem (IMS) network. When a call is originated by a user equipment (UE) device in the CS network, call information associated with the call is provided to a call continuity control function (CCCF) network node disposed in the IMS network. At the CCCF node, a pool of E.164 numbers are maintained as IP multimedia routing numbers (IMRNs) which are mapped to or otherwise associated with called party numbers. The CCCF node dynamically allocates a select IMRN with respect to a called party number received from the UE device and returns it to the UE device. The dynamically allocated IMRN is then utilized for routing the call towards the called party.

Abstract: A method and apparatus for enabling customer premise Public Branch eXchange (PBX) service feature processing to be performed in a service provider network are disclosed. For example, the method receives a signaling message associated with a user, and accesses a customer premise Internet Protocol (IP) Public Branch eXchange (PBX) to retrieve customer premise IP PBX based service logic and data associated with the user by a Serving Call Session Control Function (S-CSCF) network element. The method then completes a service feature associated with the service logic and data in the communication network.

Abstract: Systems and methods of provide operations services for networks through an operations service switch. Multiple customers of the operations service may obtain operations service through the operations switch, as opposed to implementing operations services themselves. Operations service servers are in communication with the operations switch so as to be available for providing operations services to the customer accessing the operations switch. The operations switch may then establish communication links between the customer networks and the operations service servers to facilitate a centralized manner of providing operations services to the customer networks.

Abstract: A communication apparatus provides services to a communication device. The communication apparatus comprises a private base station, such as a Home Node B, for communicating with a communication device authorized to use the private base station and a gateway, such as a Home Node B gateway, communicatively coupled to the private base station for providing access to an IP Multimedia Subsystem, IMS, network and at least one other communication network, such as a Circuit Switched, CS, network. The private base station is arranged to select a route for providing a service to the communication device through the private base station and gateway, the selected route being one of a route between the communication device and the IMS network and a route between the communication device and the at least one other communication network. The private base station is arranged to select a route based on the service to be provided.

Abstract: Communication networks and methods are disclosed that provide call delivery to a dual mode wireless device served by a wireless data network (e.g., WiFi/IMS network) and a wireless voice network (e.g., cellular network). A call control function in the wireless data network is adapted to receive a call to the dual mode wireless device. The call control function transmits a ping message to the dual mode wireless device over the wireless data network to determine if the device is available over the wireless data network for the call. If the call control function receives a response to the ping message from the device, then the call control function attempts to set up the call over the wireless data network. If the call control function does not receive a response to the ping message, then the call control function may attempt to set up the call over the wireless voice network.

Abstract: Disclosed are systems and methods that provide centralized or nodal inmate management and telephone call processing capabilities to controlled environment facilities. An inmate management and call processing system serves a plurality of facilities and includes an inmate information database. The database is shared across the facilities and contains inmate records that may be accessed and modified by each facility as the inmate is transferred among those facilities. Each inmate record may include, among other information, contact information of third parties whom may be notified of the inmate's arrest and/or subsequent transfers of the inmate to different facilities. The inmate management and telephone call processing system may use third party contact information to establish accounts used to charge calls or transactions made by an inmate while residing at the facility.

Abstract: When an IP terminal on the Internet side transmits a name resolution request, which requests to resolve the FQDN of a public server connected to a router, to a SIP/DNS server in which SIP and DNS cooperate to manage the status of the data line of the router and when the data communication line status of the router is a disconnect status, a data communication line connection request instruction is transmitted to the router. The router connects the data communication line and notifies the SIP/DNS server about the result. The SIP/DNS server transmits the IP address of the router to the IP terminal as a response.

Abstract: Systems and methods are disclosed that provide femto-based wireless coverage in a communication network. This can involve providing an interworking function that communications with a femto base station or femto cell to provide connectivity to the core network. The interworking function can provide service and mobility management where a femto cell (such as a home node B (HNB)) is served concurrently by an IMS core and a legacy core. The interworking function can also provide service through a femto cell to a variety of mobile nodes such as legacy devices and IMS capable devices. The interworking function also provides the ability for handoffs to occur between the core networks and between a femto cell and a macro cell.

Abstract: Session control for emergency services sessions (E-sessions) originating in a circuit-switched subsystem (CS) or a multimedia subsystem (MS) is provided by the visited MS and is anchored at a domain transfer function (DTF), which is a service provided by a visited MS that is currently serving the user. As such, all call signaling for the E-session is passed through the DTF. The DTF enables efficient and effective subsystem transfers of the E-session between the CS and MS, while maintaining the E-session between the user element and the PSAP. The DTF may also provide to the PSAP location information bearing on the location of the user element when the E-session is established as well as provide updated location information when transfers between the CS and MS occur.

Abstract: A method, application server, and Serving Call/Session Control Function (S-CSCF) for allocating a SIP Application Server to a subscriber in an IP Multimedia Subsystem. A Home Subscriber Server (HSS) identifies for the subscriber, a set of provisioned initial filter criteria, which contains at least one generic SIP Application Server identity. The HSS sends the filter criteria to an S-CSCF allocated to the subscriber. The S-CSCF resolves the generic SIP Application Server identity into a plurality of application server addresses, with one of the addresses being allocated to the subscriber for use in provisioning a service to the subscriber. The S-CSCF caches the address allocated to the subscriber for subsequent use.

Abstract: A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone call and determining by the central recording unit whether to record the call.

Abstract: A hybrid cordless telephone system allows a user to place or receive a call over either a data network or a PSTN network. In one aspect, a system router and PSTN unit are coupled with a communications manager to avoid extensive redesign of router components and PSTN components while providing a wireless user with data network and PSTN connectivity. In another aspect, the system router of the hybrid cordless telephone system includes a communications manager configured to provide termination of data network calls or PSTN calls at the system router. Accordingly, a plurality of handsets can each access the system router to place or receive calls from the data or PSTN networks.

Abstract: A server-client system or architecture that allows datacast applications to reliably transport data objects from a network server over a unidirectional packet network (“datacast network”) to one or more clients, each of which may be listening to the packet stream at different times. The invention allows the clients to listen intermittently to the datacast, yet still receive all of the data objects published by the server in a timely manner, and in a way that is more optimal in terms of client resource use. This ensures that listening clients can receive a complete set of the data objects broadcast while being able to conserve client processing and power resources by not requiring continuous listening by the client to the datacast.

Abstract: Systems, devices, and methods for associating network devices with users are described, which can facilitate establishing a secure user to network device association. In various embodiments, the disclosed subject matter facilitates devices providing indication of location and device identity to a user and recognizing the user is in the proximity of the device. The disclosed subject matter provides efficient and secure device to user association and can facilitate performing customized actions based on the nature of the association.

Abstract: Providing an interface device interfacing between an access network and a back-bone network comprises: providing a management device, receiving data readings from a transceiver device indicative of the current or recent line rate of a DSL connection of the access network, and providing the interface device to restrict data flowing to the DSL connection to a new maximum rate selected in accordance with the received data readings from the transceiver device indicative of the current or recent line rate of the DSL connection. When the new maximum rate is greater than the existing maximum rate for the DSL connection at which the interface device is currently provided, the interface device is provisioned (or re-provisioned) only after a delay period. The delay period depends upon the increase amount of in the new maximum rate compared to the existing maximum rate so that the greater the increase, the shorter the delay period.

Abstract: An apparatus and a system for hybrid-transmitting and bridging of a circuit service and a packet service are provided. The apparatus includes a TDM framing unit, a TDM three-direction cross unit, and a mapping and encapsulating unit. The TDM framing unit implements conversion between a line layer TDM signal outside the apparatus and channel layer TDM signals inside the apparatus, and transmits the channel layer TDM signals to the TDM three-direction cross unit. The TDM three-direction cross unit implements cross scheduling on the channel layer TDM signals from a TDM cross apparatus, the mapping and encapsulating unit, and the TDM framing unit. The mapping and encapsulating unit implements conversion between a channel layer TDM signal from the TDM three-direction cross unit and packet service signals from the packet processing unit.

Abstract: A system for determining a requirement in a converged communication system is provided. The system includes a network analyzer 108 that is operable to: (a) determine a packet-switched port usage for at least one of (i) a set of packet-switched stations, (ii) a set of packet-switched trunks, and (iii) a set of packet-switched communications, and a circuit-switched port usage for at least one of (iv) a set of circuit-switched stations, (v) a set of circuit-switched trunks, and (vi) a set of circuit-switched communications in at least a portion of an enterprise network; and (b) based on the determined packet-switched and circuit-switched port usages, determine a functional component requirement to comply with a selected communication specification.

Abstract: A disclosed Internet Linked Network Architecture delivers telecommunication type services across a network utilizing digital technology. The unique breadth and flexibility of telecommunication services offered by the Internet Linked Network Architecture flow directly from the network over which they are delivered and the underlying design principles and architectural decisions employed during its creation. The present invention supports current telecommunication and voice over IP standards and applications. This new network not only replaces the telecommunication network presently in place, but it also offers a more feature rich and cost effective alternative. For example, traditional telecommunication switches are more expensive, less reliable and slower than the faster digital data switches utilized in the present invention.

Abstract: A technique for providing a voice traffic indication in a communication network includes creating a request to set up a communication session in a first network element of the network, the request including a voice traffic indication. The request is then forwarded to a second network element which detects the voice traffic indication in the forwarded request. The second network element then sets up the communication session in response to the request taking into account that voice traffic is to be transferred. The communication channel may include a PDP context. The second network element may be one of an SGSN, a GGSN, or an RNC. The first network element may include an MS.

Abstract: A clearinghouse is used to determine caller location for VoIP calls. The clearinghouse maintains (i) a first correlation between a first IP address and a first ISP and (ii) a second correlation between a second IP address and a second ISP. The clearinghouse receives the first IP address from a VoIP service provider (VSP). The first IP address is a source address of a request from a VoIP telephone to set up a call, received by the VSP from the first ISP. The clearinghouse references the first correlation and queries the first ISP with the first IP address. The clearinghouse then receives from the first ISP a location associated with the first IP address. The clearinghouse transmits this location to an entity such as the VSP or, for a 911 call, perhaps a PSAP. The clearinghouse may select the PSAP based at least in part on the location.

Abstract: A method and apparatus for subscribing to a digital broadcasting service using mobile network subscription information in a system where a 3G (third generation) mobile communication network interacts with a DBS (digital broadcasting system) are provided. When a user requests subscription to the digital broadcasting service through a digital broadcasting-enabled mobile equipment, a DBS-CSCF (call session control function) in the 3G network transmits to an SAS (subscription agent server) of the DBS a service subscription request including the mobile subscription information or additional user personal information. The SAS processes the subscription and transmits information required for reception of the digital broadcasting to the mobile equipment. The mobile equipment changes its digital broadcasting reception setting.

Abstract: A hybrid switch module configured on a common support structure providing networks the ability to automatically reconfigure point-to-point links, per software controls, to optimize network topology by combining a network switching device with a physical layer switch using switching logic. The hybrid switch module is an integrated unit that can operate at a physical layer, routing signals between dedicated ports, and operate as a packet switch for non-dedicated ports.

Abstract: A method, system, and device for converting session control signaling are provided. The method includes at least one of the following steps: a first adaptation unit converts a session control signaling message of a circuit switched (CS) session leg into a session control signaling message of an IP multimedia subsystem (IMS) session leg; or the first adaptation unit converts a session control signaling message of an IMS session leg into a session control signaling message of a CS session leg. In embodiments of the present invention, an adaptation unit intercepts a CS signaling message after an inter-mobile switching center (MSC) handover, and converts CS signaling messages to IMS signaling messages and vice versa, so that the IMS domain may continue to control a session after the inter-MSC handover.

Abstract: The present invention provides methods and apparatus for controlling cellular access to data services from a mobile device such as a cellular telephone or PDA. The wireless network monitors IP traffic to and from the mobile device. Attempts to access an data service are checked to determine whether the requested access is authorized. Access to the data service is granted subject to the authorization. Access to the mobile device from external sources is also restricted.

Abstract: In one embodiment, a system is provided to restrict VoIP communication. The system may validate a Voice over Internet Protocol (VoIP) call initiation message based on demonstrated knowledge of a Public Switched Telephone Network (PSTN) call.

Abstract: A VOIP service and method is provided which comprises an redirecting dialer device (RDD), which connects a telephone to a POTS circuit. Responsive to DTMF signals from the telephone representative of a long telephone distance number, the RDD intercept the DTMF signals and transits alternative DTMF signals representative of an alternative telephone number of a PSTN/VOIP gateway server. Once connected to the PSTN/VOIP gateway server, the RDD then transmits the DTMF signals associated with the original long distance number. The VOIP gateway server is operative to convert the analog signals from the telephone into digital and packetized VOIP data which is transmitted through a public or private IP-based network to a remote telecommunication device associated with the original long distance telephone number. If the DTMF signals from the telephone are representative of a local telephone number, the RDD is operative to forgo transmitting the alternative DTMF signals.

Abstract: A network appliance (100) is provided having a network controller subsystem (110) for coupling the appliance (100) to a data network for providing and receiving data packets to and from a packet data network. A digital signal processing subsystem (120) is coupled to the network controller subsystem (110). A signal conversion subsystem (130) is coupled to the digital signal processing subsystem (120) and a user interface subsystem (160) is coupled to both the signal conversion subsystem (130) and the digital signal processing subsystem (120). The digital signal processing subsystem (120) operates under the control of a computer program which is capable of detecting incoming calls, initiating call sessions, and preferably, implementing advanced telephony features.

Abstract: A device receives an emergency call invite generated by a user device associated with an Internet protocol (IP) multimedia subsystem (IMS) media gateway, and forwards the emergency call invite to a location resource function/route determination function (LRF/RDF) device for determining public safety answering point (PSAP) routing information. The device receives, from the LRF/RDF device, the PSAP routing information based on the emergency call invite, and routes the emergency call invite to a particular PSAP based on the PSAP routing information. If the emergency call invite is routed to a legacy PSAP, the emergency call is routed to the legacy PSAP via legacy mobile switching center (MSC) direct trunks. If the emergency call invite is routed to an IP PSAP, the emergency call is routed to the IP PSAP via an IP connection.

Abstract: Network devices in a multicast network exchange multicast optimization data to improve efficiency of multicasting in the network. A protocol, e.g., a routing protocol or a multicast protocol, may be extended to allow the network devices to exchange the multicast optimization data. Alternatively, a separate protocol may be established for exchanging MOD. A network device may receive a message from an upstream device located between the device and a source for a multicast group, wherein the message includes multicast optimization data that specifies at least one criterion for selecting an upstream device. The device may use the data to intelligently select an optimal upstream device for receiving multicast using any of a variety of criteria to rank the upstream routers, such as minimization of multicast traffic duplication, load balancing current bandwidth levels, and avoiding paths experiencing communication delays.

Abstract: According to one aspect of the teachings presented herein, a “smart” phone or other wireless communication device includes a “modem” processor configured to support cellular communication network signaling and an “applications” processor configured to host call control and/or user applications, such as by providing a desired Operating System (OS) for hosting such applications. In at least one embodiment of a wireless communication device contemplated herein, the modem processor implements a cellular network signaling controller, a Generic Access Network (GAN) manager, and a privately routable, first Internet Protocol (IP) stack. Further, the applications processor implements a publicly routable, second IP stack that implements routing, e.g., a Network Address Translation (NAT) routing, for routing GAN traffic to and from the first IP stack on a local IP link bridging the first and second IP stacks.

Abstract: A system including a first network configured to receive IP device data from an IP device and to provide one or more IP addresses of the IP device based on the IP device data; a second network comprising: a second network location database configured to store physical location information, and a second network location server configured to receive the one or more IP addresses of the IP device from the first network, and query the second network location database to determine physical location information of the IP device based on the one or more IP addresses.

Abstract: A service setting method and a service setting saving entity are disclosed in order to solve the problem that it is impossible to perform distinctive settings according to the equipments in a scenario that one user has several equipments. The method includes the following steps: a service setting saving entity receives user setting information, a user identifier, user equipment (UE) setting information, and UE identifiers uploaded by user terminals (UTs) of the same user, and the service setting saving entity bindingly saves the user setting information and the user identifiers, and bindingly saves the UE identifier and the UE setting information of the same UT. Due to the corresponding binding saving, the equipments can be set distinctively.

Abstract: A method for realizing paging in a mobile switching center (MSC) pool includes the following steps. An MSC server selects a media gateway (MGW) from more than one MGW connected to a base station controller (BSC)/radio network controller (RNC), delivers a paging message of an international mobile station identity (IMSI) paging type to the selected MGW, and stores a corresponding relation between an IMSI carried in the paging message and the MSC server in the MGW which is connected to the BSC/RNC and does not receive the paging message. The MGW that does not receive the paging message receives a paging response message sent by the BSC/RNC, determines an MSC server corresponding to an IMSI carried in the paging response message by looking up the corresponding relation between the IMSI and the MSC server stored therein, and routes the received paging response message to the corresponding MSC server. Several other methods and devices for realizing paging are also provided.

Abstract: An IP telephony system allows users of the IP telephony system to register extension telephony devices with the IP telephony system. An extension telephony device is one that is provided with service by a separate telephony service provider. Once an extension telephony device is registered, a user can obtain communications services from the IP telephony system using the extension telephony device. A extension telephony device may be tied to a user's main telephony services account with the IP telephony system such that when the user obtains communications services from the IP telephony system using an extension telephony device, the user will be billed for those communications services through the user's main account.

Abstract: A system and method for resilient communication services under multi-chassis APS protected routers, including one or more of the following: an add-drop multiplexer; a working chassis; a plurality of working lines of communication between the add-drop multiplexer and the working chassis; a protection chassis; a plurality of protection lines of communication between the add-drop multiplexer and the protection chassis; and a multi-chassis APS control link between the working chassis and the protection chassis, wherein a plurality of active entities in the working chassis having state information send their state information to parallel inactive entities in the protection chassis by way of the multi-chassis APS, the active entities send changed state information to parallel inactive entities through the multi-chassis APS control link upon a state change in the active entities, and the inactive entities that were down request current state information from the active entities through the multi-chassis APS control

Abstract: An improved packet handler for VoIP cable modems and other high-speed digital devices includes a direct communication link via hardware among internal processing components. Incoming and outgoing digital information packets are filtered into MAC packets, voice PDU packets, and non-voice PDU packets, such that priority can be given to relaying voice packets and minimizing potential voice delay within the cable network. Hardware components, including specialized logic circuitry, modify voice packets to an appropriate signal form for subsequent signal processing or signal transmission. Proprietary bus communication protocols can also be provided to facilitate relay of packets between a central processing unit (CPU) and a digital signal processor (DSP) within a VoIP cable modem. Line cards including subscriber line interface circuit (SLIC) and subscriber line audio processing circuit (SLAC) components provide analog-to-digital (A/D) and digital-to-analog (D/A) conversion functionality.

Abstract: A system for establishing a universal or overlapping wireless broadband network composed of a plurality of Access Points (AP). These APs, or nodes, may be coupled to existing copper transmission lines, and may work alone or in groups to provide wireless network access. Different types of APs may be utilized to perform various communication-functions, and these nodes may obtain power and/or communication resources from the existing copper transmission lines, and communication resources from either the existing copper transmission lines or from fiber optic transmission lines. Further, peripheral devices may be coupled to nodes to provide ancillary functionality to the system.

Abstract: The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a VoIP communication between an agent and a customer and recording servers, which record data associated with the VoIP communication.

Abstract: The invention herein is fallback function communications device comprised of a microprocessor, utilized to perform a predetermined operation and processing of a predetermined input signal and then output a corresponding signal, as well as a minimum of one relay circuit having an amplifier circuit and a relay. The terminal at the first side of the relay is connected to the telephone line tip/ring terminal, while the terminal at the second side of the relay is connected to the Public Services Telephone Network (PSTN) tip/ring terminal of the microprocessor. An off-hook detection circuit is connected to the PSTN tip/ring terminal and also connected to the ring detection terminal of the said microprocessor. A dummy load circuit is connected to the tip terminal and the ring terminal of the PSTN. As such, in the event of Voice Over Internet Protocol (VOIP) system failure, the present invention is capable of automatically switching to the PSTN and thereby maintain telephone system operation.