Abstract: A method for analyzing automatic line insulation testing (ALIT) data comprising receiving an electronic version of ALIT test results and parsing the ALIT test results to extract error data. The error data is inserted into an ALIT database. A number of exceptions per wire center occurring on a selected summary date is calculated in response to receiving a summary request from a user, and the summary date is transmitted to the user in response to the calculating. User records located in the ALIT database that include a selected wire center and a selected detail date are transmitted to the user in response to receiving from the user a wire center detail request. The ALIT database is updated with repair package information in response to receiving an add repair package request.

Abstract: A method and apparatus for automating test procedures to determine if non-emergency signaling message processing errors impact emergency calls, e.g., E911 calls, are disclosed. In one embodiment, the present method alerts network engineers so that crankback procedures to alternative routes can be instituted when these E911 call impacting error conditions are detected in a network.

Abstract: A call routing test and verification system for an interactive voice response (IVR) system including an automated test driver (ATD) for connecting to a IVR system over a public switched telephone network (PSTN) configured to provide signals representative of content of utterances appropriate for responding to prompt signals of an IVR menu and a test module to enable a test mode of the IVR system in response to the connection by ATD, wherein the test mode allows the IVR system to transmit a call routing string to the ATD prior to transfer of the connection to one of a plurality of agent terminals in response to reaching a call routing point of the IVR menu, where the ATD is further configured to compare at least a portion of the transmitted call routing string to an expected routing string for the call routing point.

Abstract: One preferred embodiment of the present invention provides a system and method for evaluating the performance of a network interface sub-system of an inter-messaging network of voice mail systems. This preferred embodiment includes a network query device that connects to the inter-messaging network and requests a test data file to be retrieved from a particular voice mail network interface sub-system in the inter-messaging network. The requests for the test data file are generated according to user command. Accordingly, the performance of a network interface sub-system in the inter-messaging network, as represented by the result of the request attempt, is evaluated according to a defined level of performance, such as a preferred time limit. Other systems and methods are also provided.

Abstract: An invention is provided for testing a quality of communication data received from a SUT. The invention includes storing reference test data comprising a plurality of data segments, and receiving degraded test data also comprising a plurality of data segments, from the SUT. The data segments are located in the degraded test data, and data segments in the degraded test data are matched to related data segments in the reference test data. Further, the data segments in the degraded test data are compared to corresponding data segments in the reference test data using a fixed point operation. In one aspect, the degraded test data can be normalized prior to locating the data segments, for example, utilizing a fixed point Fourier transform. Also, a receive filter can be applied to the normalized test data utilizing a fixed point operation.

Abstract: One preferred embodiment of the present invention provides a system and method for evaluating the performance of an inter-messaging network of voice mail systems. This preferred embodiment includes an evaluation test unit that connects to the inter-messaging network and requests a test data file to be retrieved from a particular voice mail system in the inter-messaging network. The requests for the test data file are generated according to a schedule of operation so that the requests are repeated within a defined time span. Accordingly, the performance of the inter-messaging network, as represented by the result of the request attempt, is evaluated according to a defined level of performance, such as a preferred time limit. Other systems and methods are also provided.

Abstract: A test system and method for scheduling and running multiple tests on a single system residing in a single test environment. The test system comprises a processor operable to receive a request to run a selected test on the system at a selected start time, and determine a time slot for the selected test. The test system is also operable to identify any scheduled tests to be run on the system within the time slot, and identify any conflicts between the selected test and any scheduled tests. If no scheduled tests are identified or if no conflicts are identified, the processor is operable to schedule the selected test to run on the system at the selected start time. If conflicts are identified, the processor is preferably operable to determine an alternative start time for the selected test that avoids any conflicts. Various exemplary embodiments of the test system and associated method are provided.

Abstract: A system and method for ensuring that a digital switching exchange is able to properly collect data on the charges incurred for pay connections by providing a verification of the accuracy of the communications data records generated by the digital switching exchange. A system and method containing at least one test unit that is able to be linked to the digital switching exchange. The test unit includes a device for generating a connection-related reference data record. The digital switching exchange is able to generate at least one connection-related communications data record from transmitted communications elements. The contents of the connection-related reference data record are compared in a system evaluator to the contents of each connection-related communications data record belonging to it.

Abstract: A method for analyzing automatic line insulation testing data comprising receiving an electronic version of ALIT test results and parsing the ALIT test results to extract error data. The error data is inserted into an ALIT database. The ALIT database includes one record for each exception located in the error data and each record includes: a wire center attribute, an exception date attribute, a facility number attribute, a cable attribute, a pair attribute, a repair package attribute, a maintenance analyst name attribute, a trouble message attribute, a telephone number attribute, a tea attribute and a test result attribute. The number of exceptions per wire center occurring on a selected summary date is calculated in response to receiving a summary request from a user. The summary request includes the selected summary date and input to the calculating is the selected summary date and the ALIT database.

Abstract: A method for automatically testing elements in a telecommunications network. An automated testing protocol is initiated based on the notification of a network event. When test results are received from the automated testing protocol, a trouble ticket is automatically opened containing the test results. The trouble ticket is then routed to the appropriate party. In embodiments of the invention, test results are logged, a database is queried to determine if the event has occurred previously, the trouble ticket is prioritized based on the severity of the event, and a time stamp is placed on the trouble ticket. The automated testing protocol and the event correlation database can be accessed through a graphical user interface. Multiple automated testing modules can be integrated into a single graphical user interface. Users can log in to prevent interference among users.

Abstract: Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes communicating with a communications network and acquiring information associated with pressure or flow sensors along fiber optic cables. Proactive maintenance of the fiber optic cables is predicted using the information associated with pressure or flow sensors. The embodiment may further include generating and dispatching work order information describing the predicted proactive maintenance. The embodiment may also include predicting proactive maintenance of telephone lines using information from a Dynamic Network Analyzer and using information from a Loop Facilities and Control System. Another embodiment includes a system for predicting proactive maintenance of a telephone system local loop. This embodiment includes a Pressure Alarms and Reports System Module, a database stored in memory, and a processor.

Abstract: An apparatus for and method of remotely controlling electronic devices, such as telecommunication equipment attached to telephone lines, test equipment, and/or home electronics includes a master board (105) having its own IP address and arranged and constructed to receive (401) instructions via the internet (103) from a remote terminal (101). The instructions are interpreted and converted into one or more commands that are directed (405) to a slave board (113 or 117) that performs, in response to the command(s), one or more operations on a telephone line and its associated hardware and/or software (115), a piece of test equipment (125), lights (123), or other type of electronic device. Any results of the operations may be returned to the terminal (101).

Abstract: Methods and apparatus for automating network testing to determine device interoperability and standards compliance in a network setting are described. The invention provides for maintaining clock error information for multiple network clocks and for adjusting test results obtained from taking measurements at different network locations using time information obtained from different clocks. After correction of detected event, e.g., result, time stamps, the detected events are compared to a list of expected events. The results of the comparison are categorized and processed to form a report. The report includes undetected events as well as detected events which were not expected. To simplify the report, the first undetected expected event in each chain of expected events is listed in the report with related undetected expected events in the same chain of expected events being omitted from the report.

Abstract: A system and method for maintaining network activity in a router to keep the router from entering a lock-up state due to inactivity. The system and method is operable to send a ping request via the router to an Internet Protocol (IP) address to which a response is expected. It is then determined whether the response is received. If no response is received, a notification message is displayed indicating that network access is unavailable. The process is preferably automatically repeated such that the network router does not experience a prolonged period of inactivity and the user is apprised of the status of his network connection.

Abstract: The invention is a method and system conducting a completion test on a communications line. The system includes a testing device coupled to a remote device by a network. Line-test results are received from the testing device and made available to various client devices via the same or another network. Test data is automatically archived for analysis.

Abstract: A method of generating a set of test sequences for evaluating interoperability of a number of interconnected communication systems with respect to a desired mode of communication between a first end user and a second end user. A number of operational states that are required of the communication systems to implement the desired mode of operation between the two end users is determined, wherein each state pertains to a first operation of a first gateway system associated with the first end user and a corresponding second operation of a second gateway system associated with the second end user. The interconnected communication systems are tested by causing the systems to perform specified transitions between pairs of at least some of the operational states.

Abstract: Processes and systems are disclosed for managing a request for a test of a communication system. One embodiment communicates with a communications network and acquires the request. The request may be annotated with at least one of a date, a time, and an origin of the request. The embodiment formats the request with testability data desired by a test system conducting the test of the communication system. The formatted request is submitted to the test system, and then the results of the test are acquired. The embodiment distributes the results, wherein the process manages requests and results for tests of the communication system.

Abstract: A test set includes at least one signal input port, a test circuitry, a processor, a user-input device, and a display. The test circuitry couples to and receives signals from the at least one signal input port. The test circuitry then generates test data corresponding to the received signals. The processor couples to and receives test data from the test circuitry and generates test results. The processor also couples to and receives commands from the user-input device. The processor further operatively couples to the graphical display that receives and displays the test results from the processor. In one embodiment, the test set is capable of performing line qualification and connectivity testing. A modem module can be used to facilitate connectivity testing. The modem module can be a plug-in module with a common interface to the test set. The modem module can also contain a fingerprint value that identifies the module type and the software revision number to the test set.

Abstract: Methods and apparatus are provided for determining market statistics for communication service providers. Determinations of whether or not a sampling of telephone numbers are assigned by a particular service provider are employed to determine market statistics. A message which is used to obtain a response. The response is interpreted to determine whether or not the telephone number associated with the wireless device is assigned. Alternatively, a sampling of telephone numbers are dialed over a digital line. Based upon the result of the dialing, it is determined whether or not the telephone numbers are assigned by the service provider. Telephone numbers which have been ported between service providers in networks which employ local number portability can be accounted for in the determination of market statistics. A telephone number portability database can also be employed for determining whether or not a telephone number is assigned by a service provider.

Abstract: An invention is provided for testing telecommunications devices. Broadly speaking, test data is encoded prior to testing a SUT. Then, during testing, the encoded test data is transmitted to the SUT, which processes the test data. The processed test data then is received back from the SUT. The processed test data is decoded in real-time, as opposed to the encoding of the test data, which is performed offline and prior to testing. In addition, a quality of the processed test data is analyzed. Typically, the test data is speech data, which is stored prior to testing the SUT. Optionally, the speech data can be encoded offline using a computer system separate from the testing system.

Abstract: A test application allows configuration of test parameters and launches a voice processing engine and a timing object. The voice processing engine outputs data to the timing object. The timing object receives data, regularly removes data, and tracks the amount of data remaining in the timing object. The timing object reports an underflow if there is no data in the timing object and the voice processing engine has not signaled end of processing.

Abstract: A multi-protocol, multi-interface communications device testing system is disclosed. The system simultaneously control communication channels of a communications platform though multiple Interface Protocols, such as TDM, IP and Telephony Application Program Interfaces. The system also allows the creation of multi Interface Protocol Test Scenarios, and displays the results of executing The test results from all Protocols Interfaces and records and displays results.

Abstract: A system and method for the automated testing of a telecommunications system. In operation, the automated test system may be used to test the functionality of telephony applications residing on telecommunications equipment and to validate the data contained within related databases. In an exemplary embodiment, the automated test system is used to test the functionality of an automated messaging system and the accuracy of associated call detail records (CDR) located within a CDR database. A capture/playback tool is preferably used to emulate the interaction of a test person on a workstation of the test system to thereby automate the testing process.

Abstract: A system and method of testing voice signals in a telecommunication system, such as a voice messaging system (VMS), are provided. A test signal is generated to elicit a response from the telecommunication system, and a voice signal produced by the telecommunication system in response to the test signal is detected. To evaluate the detected voice signal, the system accesses stored reference phrases, where one or more designated reference phrases can be combined to form an expected voice signal. The detected voice signal is compared with at least one designated reference phrase to determine if the detected voice signal substantially corresponds to the expected voice signal. In a preferred embodiment, the voice signal and reference phrases are divided into component frames of substantially equal time durations, then compared frame by frame to determine if the detected voice signal and the expected voice signal substantially correspond.

Abstract: A prepaid service assurance system provides service assurance for a prepaid telecommunication system by generating a call to the prepaid telecommunication system. In response to the call, the prepaid service assurance system then receives an actual response from the prepaid telecommunication system and automatically compares the actual response with an expected response for the prepaid telecommunication system. In other embodiments, the prepaid service assurance system determines whether a modification action is needed based on the comparison of the actual response and the expected response. If the modification action is needed, the prepaid service assurance system identifies the modification action based on the determination that the modification is needed. Once the modification action is identified, the prepaid service assurance system transmits an instruction to provide the modification action for the prepaid telecommunication system.

Abstract: An apparatus and method for managing a software system based on analysis of call center trouble ticket data. The apparatus and method include and involve a data storage subsystem that has a database for storing data related to call center trouble tickets which are generated in response to corresponding trouble reports related to a software system. Also included and involved is a processor that is coupled to the data storage subsystem and which is operative to process the data stored in the database by producing statistics related to the software system and particular subsystems thereof, and to store the generated statistics in the data storage subsystem. The apparatus and method also include and involve an output subsystem that is coupled to the processor and to the data storage system and which is operative to automatically retrieve the statistics from the data storage subsystem to generate at least one report based on the statistics.

Abstract: Method for measuring a load impedance (ZL) of a load circuit which is connected to an SLIC circuit (6) of an analog terminal connection of a terminal device, having the following steps: specifically a digital toll signal (x1) is generated by means of a Codec circuit (13) connected to the SLIC circuit (6), said toll signal (x1) being converted into an analog toll signal; the analog toll signal is output by the SLIC circuit (6) to the load circuit; an analog voltage which is brought about at the terminal connection (4,5) of the terminal device of the SLIC circuit (6) via the analog toll signal is sensed; the digital toll signal (x1) is filtered by means of an adaptive filter (39) which is provided in the Codec circuit (13) and has adjustable filter coefficients (g1, g2) for generating a filtered digital comparison signal (yv) which is converted into an analog comparison voltage (Uv); the filter coefficients (g1, g2) of the adaptive filter (39) are adjusted until the analog comparison voltage (Uv) and the analog

Abstract: An air interface simulator and simulation method is disclosed.

Abstract: A method and apparatus for simulating telephony services and providing information about telephony services and products without the use of a public carrier telephone system. The system includes at least one Telephone Interface (TI), connected between a telephone and the simulation system. The emulator receives, decodes and validates a user initiated command signal, converts it into a control signal and activates a playback sequence which emulates telephone services. A plurality of different telephone functions and services can be simulated without connection to external telephone lines or wireless service.

Abstract: A voice response unit (VRU) includes a library of content equivalent messages and prompts which may be substituted for one another to vary the presentation of messages provided to a user and thereby more closely simulate a human operator. Groups of content equivalent messages and prompts include multiple audio files, each with a slightly different wording or phraseology, but conveying substantially the same information. After a particular message content is selected, the corresponding group of messages is identified and a random number is generated and used to select one of the audio files of the group for playback. The VRU may be included as part of an automated dialer or auto attendant. In such a system, a calling party is greeted by the VRU and is prompted by a randomly selected prompt to speak the name of the called party. The system accesses a telephone directory, attempts to identify a name corresponding to the name spoken, and dials the number.

Abstract: A line circuit for serving a digital telephone set over a link of indeterminate length and attenuation characteristics includes a processor for issuing test messages over the link to the telephone set and which responds to the receipt of an acknowledgment message from the telephone set by inserting increasing amounts of finite attenuation into the link until the acknowledgment message fails to be received, at which point the value of inserted attenuation is a measure of the excess link margin.

Abstract: A communications system is tested to simulate a realistic conversation. A first measurement device make a call, through the system it is testing, to a second measurement device and the two devices converse using predetermined speech generated dynamically by each device in response to the signals received from the other, to simulate aspects of conversation over non-perfect communications system link. The progress of the conversation will therefore take different courses according to the quality of the link. For example, if an expected signal is detected by one device, it transmits an appropriate predetermined response to the other device. However, if the expected signal is corrupted, or not received at all, different predetermined responses (or no response at all) are transmitted to the other device. This in turn may cause the other device to repeat the original signal.