Abstract: A method may include obtaining, for each period within a time interval, raw performance metric values for a performance metric of a service, encoding the raw performance metric values to generate inferred performance metric values for the performance metric, and selecting a portion of the inferred performance metric values. The portion corresponds to a representative period. The may method further include obtaining a service request for the service, generating a simulated response to the service request, and transmitting the simulated response using the portion of the inferred performance metric values.

Abstract: The disclosed system identifies international calling performance issues of a wireless telecommunication network. The system receives network traffic data for international calls including information about call attempts to a country. The system categorizes the country into a major category and a minor category based on the call attempts information. For a subset of countries, and for each key performance indicator in a subset of selected key performance indicators, the system monitors performance using an anomaly detection model to identify an anomaly in network performance, determines an actual value of the key performance indicator for the detected anomaly, and computes a variation value of the determined actual value based on a predicted range of values. The system ranks countries using the computed variation values, to indicate problematic parts of the wireless telecommunication network.

Abstract: Examples are disclosed that relate to computing devices, head-mounted display devices and methods for remote collaborations. In one example a computing device receives a first spatial mapping of a first environment and a second spatial mapping of a second environment. The computing device determines that a first volumetric space in the first environment and a second volumetric space in the second environment each satisfy at least one collaboration criterion. Based on this determination, an indication of the first volumetric space is displayed by a first display device in the first environment, and an indication of the second volumetric space is displayed by a second display device in the second environment.

Abstract: A system for monitoring phone numbers includes a computing device having at least one processor and memory associated with the processor. A telephone network supports a plurality of telephone numbers. For each of the phone numbers, the computing device is configured to detect call activity involving the phone number during a detection period having a preselected duration, determine an answer seizure ratio (ASR) for the phone number during the detection period from the call activity, determine a difference between the ASR during the detection period and an ASR from at least one previous detection period for the phone number, and determine whether the difference satisfies at least one preselected criterion. When the criterion is satisfied, the computing device instigates a procedure to investigate or repair the phone number.

Abstract: A monitoring system is configured to receive information regarding a microservice run in one or more containers at a computing cluster; submit a request to a cluster manager of the computing cluster via an application programming interface (API) for adding one or more configurations for monitoring the microservice to a configuration dataset managed by the cluster manager; receive monitoring data related to the microservice in accordance with the one or more configurations; and transmit the monitoring data to a user device associated with the microservice.

Abstract: The disclosed technology addresses the problem of testing performance of RU scheduling algorithms used by an OFDMA enabled AP to support multiple clients, using a two-armed test harness with a wired connection to one side of an AP under test and multiple wireless clients coupled in RF communication with the AP. The wireless clients can be connected over the air or conductively to antenna(s) of the AP under test. The test harness generates test traffic. A sniffer radio listens to RU allocation and schedules traffic broadcast by the AP to multiple clients. A recording module records the RU allocation and traffic and a report generator categorizes the recorded resource allocation with the scheduling traffic heard by the sniffer radio and provides resource allocation statistics. The wireless clients are connected conductively or OTA to antennas of the AP under test. One sniffer radio replaces multiple sniffers used in prior test systems.

Abstract: A call pattern associated with a telephone number of a subscriber of a wireless carrier network is monitored. The call pattern is then analyzed via a machine-learning algorithm to classify the subscriber into a subscriber classification category of multiple subscriber classification categories. A determination is made as to whether the subscriber classification category of the subscriber corresponds to a service plan type of a specific wireless service plan subscribed to by the subscriber for the telephone number. When the subscriber classification category fails to correspond to the plan type, an offer of an additional wireless service plan that corresponds to the subscriber classification category of the subscriber is sent to a user device of the subscriber. When the subscriber classification category corresponds to the service plan type, a caller category label is assigned to the subscriber that indicates the subscriber classification category of the subscriber.

Abstract: Disclosed embodiments are directed at systems, methods, and architecture for providing auto-documentation to APIs. The auto documentation plugin is architecturally placed between an API and a client thereof and parses API requests and responses in order to generate auto-documentation. In some embodiments, the auto-documentation plugin is used to update preexisting documentation after updates. In some embodiments, the auto-documentation plugin accesses an on-line documentation repository. In some embodiments, the auto-documentation plugin makes use of a machine learning model to determine how and which portions of an existing documentation file to update.

Abstract: Methods, systems, and computer-readable storage media for determining a sub-set of services, each service in the sub-set of services being in an overload status and having a SSF associated therewith, providing statistics associated with each service in the sub-set of services and relating service call statistics to each API group of a set of API groups, determining a set of sessions based on the service call statistics, each session in the set of sessions associated with at least one service in the sub-set of services having a service call statistic that exceeds a threshold service call statistic, defining an execution group and a waiting group, determining that a session is in the waiting group, and in response, blocking a request of the session from being processed by a service in the sub-set of services, and providing a wait indication to a user associated with the session.

Abstract: The disclosed system identifies international calling performance issues of a wireless telecommunication network. The system receives network traffic data for international calls including information about call attempts to a country. The system categorizes the country into a major category and a minor category based on the call attempts information. For a subset of countries, and for each key performance indicator in a subset of selected key performance indicators, the system monitors performance using an anomaly detection model to identify an anomaly in network performance, determines an actual value of the key performance indicator for the detected anomaly, and computes a variation value of the determined actual value based on a predicted range of values. The system ranks countries using the computed variation values, to indicate problematic parts of the wireless telecommunication network.

Abstract: At least one offline usage reporting rule is instantiated at a user plane element of the telecommunications network, wherein the usage reporting rule indicates at least one trigger condition. The user plane element detects an occurrence of the at least one trigger condition in traffic processed by the user plane element and, in response, generates and temporarily stores a first usage report. Subsequently, the user plane element detects an occurrence of an immediate reporting condition and, in response to detecting of the occurrence of the immediate reporting condition, sends the first usage report to a control plane element.

Abstract: An apparatus includes a processor and a memory. The memory stores instructions that when executed by the processor cause the processor to: identify a keyword from machine-readable text; identify a contact center resource based on the identified keyword; update a first group of keywords associated with the contact center resource based on the identified keyword; invoke an action based on analysis of the keyword associated with the contact center resource; monitor the action and report results in response; and update a second group of keywords according to analysis of the results.

Abstract: Methods and systems for providing global consolidated statement involve, for example, collecting, using a processor coupled to memory, customer account data from billing systems for each of a plurality of accounts of a plurality of business units of an entity. Likewise using the processor, the customer account data is collated across the plurality of accounts of the plurality of business units. Also using the processor, a single consolidated customer account statement is generated showing the collated customer account data across the plurality of accounts of the plurality of business units.

Abstract: This application discloses a packet transmission method and apparatus, to help trace a source router generating a routing information update packet, so as to improve network maintenance efficiency and shorten failure duration. The method includes: generating, by a first router, a first routing information update packet; generating, by the first router, a first source-tracing packet, where the first source-tracing packet is used to indicate that the first router is a source router generating the first routing information update packet; and determining, by the first router, that a second router adjacent to the first router has a source-tracing capability, and sending the first source-tracing packet to the second router.

Abstract: A process in which the acquisition of parameters of a mobile radio system, in particular a cellular mobile radio network, is carried out in particular according to GSM, UMTS, E-UTRAN/LTE or WiMAX standards. Parameters of the mobile radio system, in particular the cellular mobile radio network, are acquired by the mobile radio terminals, in particular by serial subscriber terminals of users of this network, without additional external devices for determination of position, such as in particular external GPS receivers or a storage and processing module, and are forwarded to a centralized or decentralized/distributed acquisition, analysis and processing unit in the network.

Abstract: A transparent data access interface/layer for repackageable virtualized transparent access to heterogeneous business process data sources, internally maintained or outsourced, is disclosed. This data access interface provides substantially real time customer/client specific, i.e. transparent, access to a customer/client generic enterprise storage and data processing architecture, such as an architecture operated by a business process outsourcing organization (“BPO”), which includes multiple disparate/heterogeneous data sources, having disparate formats and access methodologies, storing and processing customer/client specific data for multiple customers, while also permitting similarly transparent access across the enterprise storage architecture, e.g. across multiple customers/clients, such as for BPO-internal processing and reporting requirements.

Abstract: Information associated with a communication is gathered at a switching point during the routing process to determine subscriber metric information associated with an active service identifier. The information relates to the originator of the communication and the target. The information is compared to a provider database to determine a carrier originally associated with the active service identifier. The information is then compared to a porting database to determine if the active service identifier was ported, and if so, to which carrier the active service identifier was ported. A determination can then be made regarding which carrier is associated with the active service identifier. Various systems and methods may be used to determine a number of subscribers, a number of new subscribers, and a number of disconnected subscribers for a given carrier in a given market.

Abstract: Excess capacity available to a database system in a capacity controlled environment can be effectively managed. In particular, excess capacity that is not made available for normal operations of a database system can be used to manage errors, especially situations that may hinder expected performance of the database system. In addition, excess capacity can be used to optimize or further optimize database queries, especially those that meet a criterion (e.g., not fully optimize, not optimized as expected).

Abstract: A method to manage a file is provided herein. The method includes use of a management service that receives the file from a peripheral device. The management service determines at least one file destination associated with a web-based service for the file. The management service transmits the file to at least one file destination with an application programming interface associated with the web-based service and an authorization stored on the management service.

Abstract: A method of controlling a load at a wireless communication base station includes determining an indication of a maximum path loss between the base station and any high speed data users currently in a cell served by the base station. A target loading limit for the cell is set based upon the determined indication of the maximum path loss. In disclosed examples, the indication of the maximum path loss corresponds to a distance between a high speed user and a base station. Another factor considered in disclosed examples includes the data rate of such a high speed user.

Abstract: A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.

Abstract: A method for processing a non-normalized local exchange routing guide (LERG) table to produce a normalized LERG table. The LERG tables have an NPA field, an NXX field, a Block_Id field, and a Switch_Id field. The method includes joining all distinct combinations of NPA and NXX in the non-normalized LERG table to all valid Block Ids to produce a NormLERG table. The method further includes populating a Switch Id field, in each NormLERG record having a distinct NPA-NXX value. The populating of the Switch_Id field is based on a number of corresponding non-normalized LERG records and on the Switch_Id field in one of the corresponding non-normalized LERG records and on a number of distinct Switch ID values in the corresponding non-normalized LERG records. Each of the corresponding non-normalized LERG records has a same one of the NPA-NXX values.

Abstract: An architecture for the storage, processing, and display of service desk performance metrics data for a service desk department may include a call management system (CMS), an issue tracking system, a performance metrics (PM) database, a PM database module, a PM display data module, and a PM client module. The PM database module may retrieve call statistics data from the call management system database and issue tracking data from the issue tracking system database, and store the data in the PM database. The PM client module may obtain call statistics data and issue tracking data from the PM database via the PM display data module. The PM client module may display the obtained call statistics data and issue tracking data in one or more user interface elements.

Abstract: A system and method for profitably operating communications services may include providing a service plan inclusive of at least a portion of the communications services being unlimited for a user. A computing system may collect usage data of the user during a time period associated with the unlimited portion of the service plan. The computing system may determine whether the usage data is indicative of the user using the communications services in violation of service terms and conditions associated with the unlimited portion of the service plan. The computing system may perform an action in response to determining that the user is in violation of the terms and conditions.

Abstract: The present technology is directed to systems and methods for integrating route and rank information into call detail records. The system receives information relating to a communication that is established between a first communication device and a second communication device. The information includes routing information for the established communication that includes at least a route identifier and a rank identifier. The system records the received route identifier and the rank identifier in a call detail record that is generated for the established communication. The route and rank information may be analyzed to for various purposes including troubleshooting and quality improvement.

Abstract: Communication networks and associated methods are disclosed that provide charging for long duration sessions. A charging data system of the communication network receives interim accounting request messages from a network element that is serving a session. The charging data system identifies interim timestamps for the interim accounting request messages, and stores the interim timestamps. After a time period during the long duration session, the charging data system generates a partial CDR. The charging data system then inserts duration information for the long duration session in the partial CDR based on the stored interim timestamps, and transmits the partial CDR to a correlation system. The correlation system may then calculate a total duration for the session based on the duration information in the partial CDR. Even if a start/stop timestamp is not available, the correlation system may estimate the total duration of the session based on the interim timestamps.

Abstract: In one embodiment, a method for managing a Voice over IP (VoIP) network includes collecting a first set of data from a first source of network performance management data, each data item in the first set of data corresponding to a call made using the VoIP network; collecting a second set of data from a second source of network performance management data, each data item in the second set of data corresponding to a call made using the VoIP network and being of a different type than the first set of data; correlating the first set of data and the second set of data such that a data item from the first set of data is matched with a data item from the second set of data that corresponds to a common call made over the VoIP network; and outputting a performance report based on the correlating.

Abstract: A network architecture uses an Application Server Autonomous Access (ASAA) server which allows paging and call routing across different types of wireless and wireline access networks. The ASAA server provides connectivity between an external voice or data network and a wireless transmit/receive unit (WTRU). The external voice or data network may be a public switched telephone network (PSTN) or a public data network (PDN), so that the connectivity between the external network and the WTRU is provided through the access networks using data from the ASAA server.

Abstract: Methods, computer program products, and systems for managing VoIP network elements are provided. Methods include receiving call details records (CDRs) from a plurality of network elements. The received CDRs including disconnect cause codes and telephone call correlation identifiers. The received CDRs are correlated to telephone calls based on the telephone call correlation identifiers. Two CDR records are associated with the same telephone call when their telephone call correlation identifiers are the same. A master correlated CDR is created for each telephone call. The creating includes assigning a correlated disconnect cause code and classifying the telephone call. The assigning and classifying are responsive to the received CDRs associated with the telephone call. The master correlated CDR includes the correlated disconnect cause code and the telephone call classification. A threshold crossing alert (TCA) is generated in response to a threshold for the correlated disconnect cause code being reached.

Abstract: A method of providing intersection assistance with a portable electronic device to remind a user of traffic rules when the user approaches traffic intersections includes receiving an input from the user indicating a destination location for generating navigation instructions to the destination location, determining a current location of the portable electronic device according to received position signals, providing navigation instructions to the destination location according to the current location of the portable electronic device, and reminding the user of traffic rules related to intersections for a geographical location in which the portable electronic device is currently located when the portable electronic device detects that the portable electronic device is approaching an intersection, where reminding the user of traffic rules related to intersections comprises indicating a side of a second road the user should turn onto when making a turn from a first road onto the second road.

Abstract: The present invention relates to a mechanism for providing state information, which bears on the presence of a telephone user, to a presence system. The state information is derived by monitoring events relating to telephony use. Once derived, the state information is directly or indirectly sent to a presence service, which provides presence information to applications requiring such information about the telephone user. The state information preferably bears on the presence, absence, or availability of the telephone user based on their interaction with a telephony device or function. In one embodiment, a telephony switching system is configured to monitor events associated with a telephony device or function and send messages to a presence service over a packet-switched network when the state of the telephony device or function changes. In another embodiment, an IP telephone system is configured to provide state information to the presence service.

Abstract: A monitoring service may receive, from a plurality of service providers, log information pertaining to access calls made by service consumers to services or APIs provided by the service providers. The monitoring service aggregates and analyzes the log information for use in monitoring performance of the services, identifying anomalies, and the like. In some instances, the monitoring service may identify multiple services that are behaviorally interrelated based on at least one performance metric, and may group these services together into service groups for monitoring purposes. A service relationship model may be generated for each of the service groups that predicts how each service will behave relative to the other services in the service group. The monitoring service may monitor performance and use of the services based, at least in part, on the one or more service groups and the service relationship model for each group.

Abstract: A system and method for routing data packets may be used. The method may include determining network usage of a first packet network managed by a first communications carrier. The network usage may distinguish communications of data packets including real-time content and non-real-time content. Network usage of a second packet network may be determined. A network usage differential between the determined network usages of the first and second packet networks may be determined. The data packets may be routed utilizing a threshold for the network usage differential.

Abstract: This specification relates to tracking phone calls related to online content items. In general, one aspect of the subject matter described in this specification can be embodied in methods that include the actions of determining a probability that a call to a phone number resulted from a first interaction of a set of interactions. In general, another aspect of the subject matter described in this specification can be embodied in methods that include the actions of determining a rank score for an online content item, including for each call of a plurality of phone calls to the phone number, attributing the call to an online content interaction of a set of online content interactions; determining, using the rank score, whether to provide the online content item to a client device; and providing the online content item to the client device upon determining to do so using the rank score.

Abstract: A network management system (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to retrieve (202) a plurality of call detail records (CDRs), reconstruct (208) call paths from attributes in the plurality of CDRs, and generate (210) extended CDRs from reconstructed call paths.

Abstract: In a communication terminal apparatus having a telephone function, an information communication mode function and a transmission history display function, when transmission based on a telephone number described in an electronic information content such as an electronic mail, a website or the like is performed, the electronic information content is stored in a memory. Then, when a transmission history is displayed, the electronic information content is displayed in addition to transmission information by user handling. Thus, even if the transmission is performed while the electronic information content is being browsed, a user can know how situation the displayed transmission history is transmitted from.

Abstract: A method for processing a non-normalized local exchange routing guide (LERG) table to produce a normalized LERG table. The LERG tables have an NPA field, an NXX field, a Block_Id field, and a Switch_Id field. The method includes joining all distinct combinations of NPA and NXX in the non-normalized LERG table to all valid Block Ids to produce a NormLERG table. The method further includes populating a Switch Id field, in each NormLERG record having a distinct NPA-NXX value. The populating of the Switch_Id field is based on a number of corresponding non-normalized LERG records and on the Switch_Id field in one of the corresponding non-normalized LERG records and on a number of distinct Switch ID values in the corresponding non-normalized LERG records. Each of the corresponding non-normalized LERG records has a same one of the NPA-NXX values.

Abstract: A universal line usage information collection system is described. The system includes a data collection component for collecting continuous line usage information for one or more items of equipment in a telecommunications network, wherein the data collection component is capable of receiving information for multiple equipment types. The system also includes a structural database component for storing information regarding the physical structure of the telecommunications network and a relational database component for organizing the line usage information accessed from the data collection component according to the structure of the telecommunications network accessed from the structural database component such that the information may be used to generate line usage reports.

Abstract: A method for simplifying a description of a travel route represented by a list of route points includes: reading in a travel route which is mapped by a list of route points represented by a plurality of route points, each route point representing a different subsegment of a travel route on a digital road map; altering the list of route points according to a predetermined algorithm, in order to obtain an altered list of route points that represents the travel route; and storing the altered list of route points in order to simplify the description of the travel route.

Abstract: Embodiments disclosed herein provide systems and methods for processing and displaying call state and application usage information in a contact center environment. In a particular embodiment, a method provides receiving application usage information and call state information and processing the application usage information and the call state information to determine an amount of time spent using each application of a plurality of applications by each agent of a plurality of agents during each call state of a plurality of call states. The method further provides generating a representation of the amount of time spent using at least one of the plurality of applications by at least one of the plurality of agents during at least one of the plurality of call states.

Abstract: A device includes a traffic load profile containing information for regulating rates of routing calls and a controller. The controller may be configured to access the traffic load profile, obtain network calls from a traffic load producer, and route the network calls to a system under test based on the traffic load profile.

Abstract: A system and method for managing a telecommunications network and which may let a user monitor and control the user's network telephone services is disclosed. The system may include a CEO Dashboard, a Migration Module, and a Trouble Ticket Wizard. Additionally, the system may include backend processes that periodically run, ensuring that everything is being done to retrieve, and store, the user's available resources on the network. The system may be provided by an integrated platform that is available through online web access and that includes functions such as provisioning, billing, line management, and account management.

Abstract: A method includes accepting, via an input interface, a caller identifier parameter and a target value of at least one call series parameter; identifying, using a data processor, a plurality of calls each associated with the caller identifier parameter from amongst a set of calls stored in a call center database; analyzing, using the data processor, the identified plurality of calls to determine a value of the at least one call series parameter for the identified plurality of calls; comparing, using the data processor, the determined value of the at least one call series parameter with the target value of the at least one call series parameter; and defining, using the data processor, the identified plurality of calls as a call series based at least in part on results of the comparing.

Abstract: Embodiments of the present invention include a method for processing a non-normalized local exchange routing guide (LERG) table to produce a normalized LERG table. The LERG tables have an NPA field, an NXX field, a Block_Id field, and a Switch_Id field. The method includes joining all distinct combinations of NPA and NXX in the non-normalized LERG table to all valid Block_Ids to produce a NormLERG table. The method further includes populating a Switch_Id field, in each NormLERG record having a distinct NPA-NXX value. The populating of the Switch_Id field is based on a number of corresponding non-normalized LERG records and on the Switch_Id field in one of the corresponding non-normalized LERG records and on a number of distinct Switch_ID values in the corresponding non-normalized LERG records. Each of the corresponding non-normalized LERG records has a same one of the NPA-NXX values.

Abstract: An architecture for the storage, processing, and display of service desk performance metrics data for a service desk department may include a call management system (CMS), an issue tracking system, a performance metrics (PM) database, a PM database module, a PM display data module, and a PM client module. The PM database module may retrieve call statistics data from the call management system database and issue tracking data from the issue tracking system database, and store the data in the PM database. The PM client module may obtain call statistics data and issue tracking data from the PM database via the PM display data module. The PM client module may display the obtained call statistics data and issue tracking data in one or more user interface elements.

Abstract: A method for collecting data to measure market-share for a defined telecommunication market. A market of interest is defined and a random panel of numbers is created. A call set-up is initiated to the created random panels by generating signaling messages wherein the signaling messages access a Calling Name Services (CNAM) database, a Local Number Portability (LNP) database, an E-911 Automated Location Information (ALI) database and a Line Information Database (LIDB) using signaling system 7 (SS7) protocol. Generated signaling messages access ENUM (Telephone Number Mapping) database and Internet Protocol (IP) Peering database using IP. The response to the generated signaling messages are used to determine assignment status, business ownership, businesses versus residential status and the technology employed for a given number in the created panel. In one embodiment, the process is repeated over a period in order to determine changes to the market-share and derivative metrics for the telecommunication market.

Abstract: A system for determining whether to request additional telephone number resources for a telecommunications carrier. The system includes a first database operated by a telecommunications carrier and configured to store data indicative of telephone number usage and ENUM usage of telephone numbers assigned to the telecommunications carrier. The system further includes a computing device in communication with a multiple databases via a network, the multiple databases may contain telephone number usage information associated with multiple telecommunications carriers. The computing device executes software to query the first and multiple databases to retrieve information associated with the telecommunications carrier (i) to determine current utilization of telephone numbers of a rate center and (ii) to determine months to exhaust of telephone numbers and automatically generate a report utilizing the current utilization and months to exhaust in response to determining the current utilization and months to exhaust.

Abstract: A call center mapping system and method. Subscriber phone number data and general phone number data are acquired for a geographic area. The subscriber phone number data includes a location code. The general phone number data includes information that associates the number with a carrier type. The subscriber phone number data and the general phone number data are matched to filter and to carrier types that are identified as unreliable predictors of the location of a call center. The filtered data are compared to subscriber address data. The subscriber address data include an address of a subscriber and the location code. The subscriber address data are related to the filtered data 115 using the location code. The resulting data are related to map data to produce geo-encoded map data. The geo-encoded map data relates a physical location to a telephone number and a rate center.

Abstract: A method for paying back customers for unused service units remaining after a billing cycle. A payback amount is determined by the product of the number of unused service units remaining and the payback rate amount. The payback amount credited to the customer is the calculated payback rate or a maximum payback amount, wherever is smaller. A total payback amount can be determined based on a combination of payback amounts for various services, including voice services, texting services, email services, and/or data storage services.

Abstract: A system for routing an interaction request based on skill presence reporting has a routing application for determining best routing for the interaction request, a data store for storing and reporting skills data, and an object-oriented interface for presenting skills views including state information of those skills. The system is characterized in that it determines any skills requirements of the interaction request to be routed and discovers which skills of considered routing destinations are available at the time of routing, and routes the interaction according to the available skills discovered and matching the skills requirement, the available skills intrinsic to one or more than one routing destination selected to process the interaction.