Abstract: A storage gateway serves as an interface between processes on a customer network and a service provider. The storage gateway is located on-premise with the customer processes. To customer processes, it appears that data is stored locally. However, the storage gateway interfaces with a remote storage service to store the data. For cached gateways, the primary data store is a remote data store, while frequently accessed data may be locally cached by the gateway. Reads may be satisfied from the local cache or from virtual data storage; writes are handled so as to appropriately update data blocks in the local cache and/or in virtual data storage. For shadowing gateways, the primary data store is the local data store; reads are passed through to a local data store, and writes are shadowed to virtual data storage as well as being sent to local data store.

Abstract: The vending machine system automates the distribution of funds via a payment instrument. The system verifies the identity of the user to confirm the proper recipient of the funds. The system applies rules when performing transactions, including the distribution of funds. The system also activates the payment instrument if required. The system also allows a user to void a payment instrument to recapture the funds associated with the voided instrument. The system dispenses the payment instrument and tracks the funds of the payment instrument for the user.

Abstract: A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center and process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.

Abstract: A dialing list comprising call records can be processed by a call handling component(s) in a contact center in various dialing modes. A call record may be processed to originate a voice call, where the agent manually dials the call as a voice telephone call. In another embodiment, one or more call records can be processed to originate a SMS text call or group text call, where the agent also determines when the call(s) originates. The agent is presented with a graphical user interface tailored to the dialing mode. The dialing mode used may be defined by the dialing list the call record is retrieved from, information from within the call record itself, application of a rule, or input from the agent. The dialing mode may be altered under certain conditions. When the call is originated, various compliance oriented tests, including calling windows and call attempts, are performed.

Abstract: A storage gateway serves as an interface between processes on a customer network and a service provider. The storage gateway is located on-premise with the customer processes. To customer processes, it appears that data is stored locally. However, the storage gateway interfaces with a remote storage service to store the data. For cached gateways, the primary data store is a remote data store, while frequently accessed data may be locally cached by the gateway. Reads may be satisfied from the local cache or from virtual data storage; writes are handled so as to appropriately update data blocks in the local cache and/or in virtual data storage. For shadowing gateways, the primary data store is the local data store; reads are passed through to a local data store, and writes are shadowed to virtual data storage as well as being sent to local data store.

Abstract: Systems and methods of monitoring communications channels and automatically providing selective notifications through a network that messages containing useful information, transmitted in the form of voice content, have been received. Keywords are compared with textual data transcribed from voice messages receive on a channel. The textual data and the keywords are compared, and upon identifying a correlation therebetween, a notification is automatically generated that indicates receipt of a given message, the existence of the correlation with the keywords, and an identity of the channel, so that client terminals can receive the message and also receive subsequent or related messages.

Abstract: Investigative systems and methods linking controlled-environment facility residents and associated non-resident telephone numbers to e-commerce application program (app) purchases capture (a) non-resident telephone number(s) associated with (an) electronic communication(s) with a controlled-environment facility resident and/or (a) telephone number(s) associated with a non-resident communicating with a controlled-environment facility resident. E-commerce app accounts associated with the captured telephone number(s) are determined, e-commerce app account(s) associated with the captured telephone number(s) is (are) accessed and information about purchases made by a non-resident associated with the accessed e-commerce app account(s), through the accessed app account(s) is gathered.

Abstract: A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be restricted to communicating only using an internet protocol so as to restrict the device communication to an internal intranet. Wireless access points may be disposed throughout the environment to route calls and data between the device and a central processing center. By converting a protocol of the communications received from the device to a protocol used by the central processing center, minimal modifications to the central processing center are needed to support a wireless communication infrastructure. Many restrictions and safeguards may be implemented within the phone and system in order to prevent improper use.

Abstract: The present disclosure is directed to mobile correctional facility robots and systems and methods for coordinating mobile correctional facility robots to perform various tasks in a correctional facility. The mobile correctional facility robots can be used to perform many of the tasks traditionally assigned to correctional facility guards to help reduce the number of guards needed in any given correctional facility. When cooperation is employed among multiple mobile correctional facility robots to execute tasks, a central controller can be used to coordinate the efforts of the multiple robots to improve the performance of the overall system of robots as compared to the performance of the robots when working in uncoordinated effort to execute the tasks.

Abstract: In an aspect, a method includes receiving authorization information from a controlled facility, and receiving a request to initiate a financial transaction at an agent device. At least one party to the financial transaction may be a resident of the controlled facility. The method includes determining whether the resident is authorized to participate in the financial transaction based on the authorization information. Determining whether the resident is authorized to participate in the financial transaction may include determining, based on the authorization information, whether a party that is to receive funds from or provide funds to the resident in connection with the financial transaction corresponds to an entity that the resident of the controlled facility is authorized to receive funds from or provide funds to. The method includes initiating the financial transaction in response to a determination that the resident is authorized to participate in the financial transaction.

Abstract: A method including: dynamically allocating a telephone number to an advertisement on a just-in-time basis; and if the telephone number is not called for a predefined period of time, unallocating the telephone number.

Abstract: A dialing list comprising call records can be processed by a call handling component(s) in a contact center in various dialing modes. A call record may be processed to originate a voice call, where the agent manually dials the call as a voice telephone call. In another embodiment, the call record can be processed to originate a SMS text call, where the agent also determines when the call originates. In each embodiment, the agent is presented with a graphical user interface tailored to the dialing mode. The dialing mode used may be defined by the dialing list the call record is retrieved from, information from within the call record itself, application of a rule, or input from the agent. Once the dialing mode is selected, it may be altered under certain conditions. When the call is originated, various compliance oriented tests, including calling windows and call attempts, are performed.

Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Abstract: A technique for facilitating debugging in a user program which operates by cooperation of a PLC and another system in a control system including a controller and another system. A CPU unit has a communication interface, executes a user program, calls DB connection service in accordance with an instruction included in the user program, and generates a statement to access a database device. In the DB connection service, operation is performed while switching a first mode and a second mode. In the first mode, a statement according to an access instruction is generated, the generated statement is transmitted to a database system, and a result of a response is sent to the user program. In the second mode, without transmitting the statement to the database device, a result of execution corresponding to the statement is sent to the user program.

Abstract: A call record processing module retrieves call records from a database associated with accounts to be dialed, either as voice calls or text calls, wherein the called party may have a plurality of postal addresses indicated in the call record. A most restrictive calling window for a dialer by the call record processing module the multiple postal addresses of the account, along with other information in the call record, such as the telephone number. This information is then used to either schedule a time for originating a call or determining whether the call can originate currently. In other embodiments, the determination of the calling window may be modified by other restrictions, such as do not call lists, prior call attempts, state regulations, etc. Once the plurality of potential states are known, various regulations can be consulted for determining whether or when to originate the call.

Abstract: Methods, apparatus, and computer-accessible storage media for remotely managing a gateway that serves as an interface between processes on a customer network and a service provider, for example to store data to a remote data store. The gateway sends a connection request to a gateway control server. The server holds the connection until the server receives information (e.g., information from the customer sent via the service provider) for the gateway. The server sends the information as requests via the gateway-initiated connection, and continues to hold the connection. If a server receives information for a gateway to which it does not hold a connection, the server sends the information to the server that does hold the connection. The server may either discover the appropriate server via a registration service that registers connections to gateways or broadcast the information to peer servers identified through a registration service.

Abstract: A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be restricted to communicating only using an internet protocol so as to restrict the device communication to an internal intranet. Wireless access points may be disposed throughout the environment to route calls and data between the device and a central processing center. By converting a protocol of the communications received from the device to a protocol used by the central processing center, minimal modifications to the central processing center are needed to support a wireless communication infrastructure. Many restrictions and safeguards may be implemented within the phone and system in order to prevent improper use.

Abstract: A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be restricted to communicating only using an internet protocol so as to restrict the device communication to an internal intranet. Wireless access points may be disposed throughout the environment to route calls and data between the device and a central processing center. By converting a protocol of the communications received from the device to a protocol used by the central processing center, minimal modifications to the central processing center are needed to support a wireless communication infrastructure. Many restrictions and safeguards may be implemented within the phone and system in order to prevent improper use.

Abstract: A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be restricted to communicating only using an internet protocol so as to restrict the device communication to an internal intranet. Wireless access points may be disposed throughout the environment to route calls and data between the device and a central processing center. By converting a protocol of the communications received from the device to a protocol used by the central processing center, minimal modifications to the central processing center are needed to support a wireless communication infrastructure. Many restrictions and safeguards may be implemented within the phone and system in order to prevent improper use.

Abstract: A system for reporting incidents includes at least one server having circuitry configured to receive incident report information from at least one external device including at least one of a location, environment, suspect information, victim information, and type of incident. A severity level for an incident is determined based on the incident report information, and a reporter trustworthiness score is determined based on at least one of the incident report information and reporter profile data. The circuitry receives corroboration reports from at least one additional external device when the reporter trustworthiness score is less than or equal to a predetermined trustworthiness threshold and detects a false report based on the one or more corroboration reports. Incident trends are determined based on at the incident report information and the corroboration reports, the incident report information is output based on the severity level of the incident and the incident report information.

Abstract: Systems, methods, and machine-readable media are provided for correctional facility content management. An inmate computing device provides user interfaces and includes a network interface to connect to processors via a network. A platform application facilitates an inmate interface via the inmate computing device and operates in an application layer. Native modules, designed for the platform application, operate in the application layer. At least one module controls access by the inmate computing device to content from a remote source transmitting the content to facilitate playing and displaying of the content with the inmate computing device. Access regimes define rules regulating the modules. At least one access regime defines rules regulating the access to the content. Each access regime is a function of one or more of an identity of third-party module, an identity of native module, an identity of inmate computing device, an identity of inmate, or a location.

Abstract: A first memory stores requester event records describing events that occurred in relation to processes executed in a first server. A second memory stores requestee event records describing events that occurred in relation to processes executed in a second server in response to execution requests issued from the first server. An associating unit searches the first and second memories for requester event records and requestee event records whose transaction identifiers are identical and associates the found records together. A determining unit compares the associated event records with each other in terms of their time information. Based on this comparison, the determining unit determines a correction value for correcting time differences between requester event records in the first memory and requestee event records in the second memory.

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

Abstract: Systems and methods for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility (“CEF”). A campaign-triggering event is detected, which triggers contact of prospective third-party (“3rd-party”) payers for a resident of a CEF in order to encourage such prospective 3rd-party payers to establish 3rd-party payment accounts for the resident. In this manner, the prospective 3rd-party payers are proactively contacted prior to an expected future demand for service by the resident. A method thus comprises identifying at least one prospective third-party payer for a resident of a controlled-environment facility, and proactively contacting the identified at least one prospective third-party payer prior to demand for service by the resident to encourage the identified at least one prospective third-party payer to establish a third-party payment account for payment for future service expected for the resident.

Abstract: A system and method for providing telephone services to a secure facility from an external, centralized call platform. An embodiment of the system includes a call processing center that is external to the facility and includes a plurality of computer clusters, and is configured to route communications to and from a router located at the secure facility. Having a majority of the system located outside the facility reduces equipment requirements at each individual facility, improves security and uptime, and provides more efficient management and expansion of the call platform.

Abstract: Disclosed is a terminal device (10) for payment data exchange comprising interfaces for coupling to a point of sale devices (26), to a mobile phone (14), and to a payment center (1). The payment data exchange is performed on two different ways. In a first way from the payment terminal device (10) via the mobile phone (14) and the mobile voice network (5) to the authorization center (1) or, vice versa, from the payment center (1) via the mobile voice network (5) and the mobile phone (14) to the payment terminal device (10), wherein the payment data are transferred between the payment terminal device (10) and the mobile phone (14) on voice information. On the second way the data are transferred directly from the terminal device (10) via e.g. the network (5) to the authorization center (1) and, vice versa, from the payment center (1) via the network (5) to the payment terminal device (10).

Abstract: The invention enables the control of the information in a storage unit in a user terminal, prevents data from leaking to unauthorized users and protects information in the user terminal. A management OS manages the input/output to/from a user work OS in the user terminal, identifies a control-triggering condition set by a management server, controls the information in the storage unit storing the user work OS-related information so that information leakage can be prevented, and it also backs up the user work OS-related information to the storage apparatus using the user work OS input/output information.

Abstract: A method and apparatus for identification of telephone numbers for IP telephones in offices to be assigned to different persons by (1) assigning one of the offices to one of the persons upon a request from the one of persons; (2) accessing a physical network address for an IP telephone located in the assigned one of the offices; (3) obtaining a telephone number for the one of the persons; (4) determining from the accessed physical network address an IP address of the IP telephone; (5) transmitting a message having the telephone number and IP address to a telecommunication switching system to which the IP telephone is interconnected; and (6) assigning the telephone number to the IP address by the telecommunication switching system in response to the message thereby assigning the telephone number to the IP telephone.

Abstract: The present subject matter is directed to an apparatus and methodology for recording, at a central data center, telephone conversations originating from remote locations. The present subject matter has particular utility to the penal (corrections) environment in that it discloses a methodology for recording and storing voice and related data at a central data center remote from either the origination or destination locations of a telephone call placed by an inmate in a prison or other facility. The disclosed technology permits storage of both voice and call related data at a remote facility in such a manner that the data is searchably accessible by authorized personnel at other remote locations by way of network or Internet connection to the central data center.

Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Abstract: A method and apparatus for managing institutional telephone activity utilizing a computer-based telephony management unit to connect institutional telephones with outside telephone lines. The unit provides institutional users with fully automated, direct dial and collect calling privileges for local, long distance, and international calls. The unit contains a database for storing the calling privileges and restrictions of institutional users, for recording calling transactions made by the users, and for managing user monetary accounts. The unit can record up to 400 hours of conversation in a digital format. The unit provides various administrative capabilities, including user account management, audit trails, transaction reports, centralized management and report capabilities, and detection of fraudulent calling.

Abstract: An apparatus and method for detecting the number of speakers participating in a call having a speaker counting device that is connected with a network for monitoring calls placed over the network. The speaker counting device samples a call to determine the number of speakers participating in the call. Therefore, the speaker counting device allows the network service provider to automatically determine how many different speakers have participated in a particular call over a period of time.

Abstract: A system and method for detecting and preventing a fraudulent telephone call in telecommunication system is provided. First, a terminating number of a first call and a originating number of a second call are received from a telecommunication network. The terminating number of the first call is compared with the originating number of the second calls which are originated within a predetermined time period from a termination of the first call. After comparison, it is determined whether the first and the second calls are fraudulent telephone call.

Abstract: A multiple bank memory device is described which can be tested by accessing the multiple memory banks simultaneously. The memory includes a test mode trigger which initiates a test which writes and reads from memory cells located in different memory banks. Error detection circuitry evaluates data read from different memory banks and determines if a defect is present in the memory cells. Different test patterns and techniques are described for identifying defective memories.

Abstract: A call saving system for an ISDN telephone switching system includes a subscriber switching unit and terminal units connected to the subscriber switching unit via subscriber lines. A control device controls an overall call saving process executed between the subscriber switching unit and each terminal unit when a restart process is started after a call process is temporarily stopped. When a restart process is started, a restart message is transmitted to each terminal units on the basis of the presence/absence of a call to be saved. Each terminal unit includes a call state setting circuit for a state display message when information indicating a confirmation of a call saving is set in the restart message.

Abstract: In a call disconnection method and a system for executing the same in an ATM (Asynchronous Transfer Mode) network, a plurality of timers are provided corresponding to each call in an exchange of an ATM network. A connected call is detected, and a data cell is not transmitted for longer than a predetermined time, by using the corresponding timer, and disconnecting the detected call from the ATM network.

Abstract: A handset actuated signal intercept circuit is located in a telephone central office and connected to the tip and ring leads of a telephone subscriber line. The signal intercept is operated from central office subscriber line power, but draws so small a current that it is undetectable in normal telephone usage. When a subscriber handset is lifted, the signal intercept detects dial tone and initiates a timing interval of predetermined duration. If no dialing pulses or tones are detected during this interval, the central office channel and trunk which are seized by the initiation of dial tone, are then freed for use on other subscriber lines.

Abstract: A disconnect circuit for use between two switching systems. An optical coupler monitors open and closed current loop conditions and provides signals representative thereof. Monostable multivibrators are operated in response to these signals to provide timing signals of predetermined durations. A relay circuit is controlled by these timing signals and it operates to disconnect the loop between the switching systems for a predetermined time.