Abstract: In a messaging system, a messaging server transmits signals over the telephone network to be received by equipment at, e.g., the customer premises. The receiving equipment converts the signals into meaningful information (e.g., written or audible words, audible tones, and/or lights), and provides that information (e.g., by audible announcement and/or visual display) to the user. The signals can be of a variety of types. For example, the signal can be the Incoming Caller Line Identification (ICLID) signal associated with an incoming telephone call. Alternatively, the ICLID signal can be can be sent with the set-up of a non-associated telephone call, and can correspond to a message code, such as to provide the recipient with notification information such as emergency notification messages. Such notification information can be substantially simultaneously transmitted to a number of sets of receiving equipment (e.g., all homes in a given region).

Abstract: A method of providing ringback in a telecommunications network (100) includes: receiving a call at a service switching point (114) for a called party (112) served by the service switching point (114), the call being from a calling party (122); encountering a trigger detection point (116) while engaging in a call setup for the call, the trigger detection point (116) being provisioned for the called party (112) at the service switching point (114); in response to encountering the trigger detection point (116), extending a first leg of the call to a service node (130) that provides ringback to the calling party (122); setting-up a second leg of the call between the service node (130) and the called party (112); bridging together the first and second legs of the call at the service switching point (114); and, removing the service node (130) from participation in the call after the first and second legs have been bridged together at the service switching point (114).

Abstract: A call processing method is disclosed. A first station initiates a call to a second station. Call information associated with the initiated call is evaluated by comparing the call information with information in a fraud database. Completion of the call is prevented if the evaluation results in a finding of fraud. If the evaluation results in no finding of fraud, the call is completed to the second station via a routing path obtained from a routing database. If the call being completed is deemed to be a call of interest, the routing path obtained from the routing database for completing the call is stored.

Abstract: A computer implemented method comprising receiving a list of one or more contact points from a sender and comparing the list of one or more contact points to a satellite server's do-not-contact list. Any contact point on the list of one or more contact points that appears on the satellite server's do-not-contact list is reported to the sender. The satellite server's do-not-contact list is generated from a do-not-contact list distributed by a master server. A registrant registers with the master server to provide a registrant contact point to be on the do-not-contact list to be distributed by the master server. The contact points in the registry may be organized in a hierarchy with preferences at one or more levels.

Abstract: A method and system for identifying telemarketer communications directed to a subscriber of a call screening service is provided. A link monitoring system monitors all inbound and outbound calls of a carrier network collecting data such as calling and called telephone directory numbers, and a termination status for at least each inbound call to a calling number. The data is analyzed at a telemarketer detection module to determine calling patterns of calling numbers. If a calling pattern of a calling telephone number matches a profile of telemarketer communications, the calling number is stored in a database of telephone directory numbers associated with telemarketer communications. A call is received from a calling party directed to a subscriber of the call screening service. Then a determination is made as to whether a telephone directory number of the calling party is known.

Abstract: A platform provides access to multiple telecommunications services via a single telephone number. These services may include call routing options. In a first call routing option, calls are routed to each phone number in a sequence of phone numbers until a live answer of the call is realized. In a second routing option, the routing of the call is based upon a schedule. Thus, a current time, current day of the week or current date may determine what phone number is called when an incoming call is routed. Routing may also be associated with personal identification numbers (PINs). In such an instance, a caller enters a PIN to identify the caller and the PIN is used to determine what routing profile to apply.

Abstract: Systems and methods that make use of acknowledgments in the charging of users for data reception. Certain of these systems and methods additionally consider quality of service.

Abstract: A method and apparatus for enabling a network provider to provide a security server in a packet network, e.g., a VoIP network that allows a third party partner to interface an application server hosted in the third party's network with the VoIP network infrastructure are disclosed. The security server provides the appropriate level of network address translations, firewall support, content filtering, and validation for the third party application server.

Abstract: A communication terminal is provided including a plurality of service providing sections (terminal adaptation function, operation section) which terminates a call, accepts operation instruction information, and provides a predetermined information service, a DCF for managing the setup information, which is commonly set for the plurality of service providing sections and outputting control instruction information based on this setup information or operation instruction information, and a control section which controls operation of the plurality of service providing sections based on the control instruction information which is output from the DCF, are disposed, so that operation control of the plurality of service providing sections (e.g. startup of transfer/telephone answering machine) according to the common setup information or operation instruction information is implemented.

Abstract: A method and apparatus for detecting abnormal calling activity in a communications network is described. In one embodiment, usage data associated with at least one phone number is obtained from the communications network. The usage data is subsequently processed to determine if abnormal calling activity associated with the at least one phone number is exhibited.

Abstract: Studies of call center activities are performed by using a tool having timer buttons for timing call activities during a live or recorded call. Code values are assigned to specific activities and activity subtypes. The calls are assigned to a plurality of reviewers who gather data using the tool. Reviewer data is consolidated into a master database. The data is normalized with agent performance ratings. The normalized data is analyzed statistically to determine leverage points for improvement.

Abstract: Restriction on call connections is controlled by grouping a plurality of terminals. One or more groups each including one or more terminals are provided. Each of the one or more groups is associated with the maximum number of calling terminals and a group restriction relaxing ratio indicating a relaxing degree of restriction with respect to a predetermined normal restriction ratio. Restriction on a call connection of a terminal belonging to a group is controlled on the basis of a group restriction ratio assigned to the group when the number of terminals being making phone calls is less than the maximum number of calling terminals that is provided for the group. The group restriction ratio is calculated using the predetermined normal restriction ratio and the group restriction relaxing ratio associated with the group.

Abstract: According to the various embodiments of the present invention, an outbound call to a number on an emergency call list may change the incoming call controls to a telephone. In particular, methods of altering incoming call controls after a call has been placed to an emergency number comprises steps of performing a first modification of a first call control related to a first incoming calling number, and performing a second modification of the first call control related to the first incoming calling number after a predetermined period of time. Systems for altering incoming call controls after a call has been placed to an emergency number are also disclosed.

Abstract: Disclosed herein is a method of visually or auditorily indicating spam status or a spam class for a calling number through a called terminal.

Abstract: Real time detection of the fraudulent use of a telecommunications network is accomplished by analyzing data for each call that is occurring within the network. A signal protocol receiver is used to collect signaling protocol for each call that is occurring within the network. The signaling protocol data is collected, decoded and formatted into call information records (CIRs). The CIRs contain various operator specified parameters for each call that is occurring within the network. The CIRs are compared to operator defined thresholds. If any of the CIRs exceeds the thresholds, an alert is generated. The alerts are stored in a database where the operator can analyze them and take the appropriate corresponding action to resolve the alert. The alerts and the CIRs are archived in a database so that trends of fraudulent use can be detected and prevented. This method of fraud detection provides for the effective analysis of every call that is occurring within the network.

Abstract: A cable infrastructure includes a plurality of cable modem circuits communicatively coupled to a cable network and associated with a corresponding one of a plurality of subscribers. Each of a plurality of telephones has both a POTS (Plain Old Telephone System) interface and a unique telephone number and associates with a corresponding one of the plurality of subscribers. Each of a plurality of interface circuits couples one of the plurality of cable modem circuits with a corresponding one of the plurality of telephones via the POTS interface. A head end system communicatively couples to the cable network, the public switched telephony network, and the Internet network and supports address mapping that enables communication exchanges between one of the plurality of telephones and an Internet telephony device. The address mapping also enables communication exchanges between telephones serviced by differing head ends via an Internet pathway that is independent of the public switched telephony network.

Abstract: Convenient and automatic methods are disclosed for reporting a violation of a do-not-call list. The only action required by the callee is to enter a predetermined touch tone pattern on their telephone key pad when they receive the call (e.g. pressing 999), and then hanging up. Network node(s) on the telephone network receive the touch tones and interpret the touch tone pattern as an indication of a violation of the do-not-call list. The network node stores the phone number of the caller, the callee number and the time of the call. The network node automatically generates and sends a notice of violation to the agency administering the do-not-call registry. In alternative embodiments, two network nodes may be involved in automatically generating and transmitting the notice of violation. The nodes may be nodes in a Signaling System 7 network.

Abstract: A system is disclosed for the automatic detection of fraudulent activity on a transaction network, for which each transaction over the network has an associated identifier. In one embodiment, the system includes voice comparison means for comparing a first sampled voice of a user of a first transaction with a subsequently sampled voice of a user of a subsequent transaction having an identical identifier to that of the first transaction. Control means in the form of a voice-based fraud detection engine is provided for determining, from said comparison, a profile of user usage that is representative of a total number of different users of the associated identifier. In a preferred embodiment, the system also includes voice sampling means for sampling a voice of the user of the first transaction to generate a first voice sample.

Abstract: A computer implemented method, and apparatus for changing a state of a remote switch box. On a master switch box, a request is received from a user to set a state of the remote switch box to a selected state. A request to change the remote switch box to the selected state is transmitted from the master switch box to the remote switch box. The remote switch box connects a remote phone to a phone line. The master switch box receives a confirmation from the remote switch box of the change to the selected state. The confirmation contains the state of the remote switch box. The state of the remote switch box is displayed on the master switch box.

Abstract: The invention concerns a method which consists in introducing for each registered user a profile comprising filtering and agenda data, determining and updating an accessibility status of each registered user terminal (10, 11), depending on whether the latter is accessible or not through a network, and following a call by a caller to the registered user: determining an availability status of the called user depending on whether the caller is authorized to communicate with the called party on the basis of the called party's profile data, and an identification of the caller, if the called party is not accessible or does not authorize the caller to complete his call, proposing to the caller to be automatically put through to the called party, when the latter will be accessible and available for the caller, if the latter agrees, triggering an automatic recall procedure enabling to put through the caller's call (17) to the called party.

Abstract: A device acquires information relating to payment particulars and for transfer of this information to a server center of a banking organization. The device includes an apparatus for reading the payment particulars, a central processing unit to which the reading apparatus is connected, a modem for establishing a telephone link with the server center, and an apparatus for dialing telephone numbers such that the dialing apparatus is associated with the modem.

Abstract: A menu routing service routes calls made to a customer's toll-free number according to customized routing instructions. A service provider establishes service parameters, which include the toll-free number and a restriction associated with at least one of the customer and the service provider. To customize call routing, a web server receives instructions from the customer to associate the toll-free number with a terminating number, such as a directory number or switch ID and trunk group numbers. When the restriction prohibits the association, the web server determines whether the service parameters further include an override indicator associated with the customer that overrides the restriction. The toll-free number is associated with the terminating number when service parameters include the override indicator.

Abstract: Controlling use of a telephone line includes receiving a specification from a first entity that defines one or more supervisory controls on use of a controlled telephone line by a second entity. The supervisory controls specify people with whom the second entity may or may not communicate over the controlled telephone line, and times at which the second entity may or may not communicate over the controlled telephone line. An indication of desired communications between the second entity and a third entity at a particular time over the controlled telephone line is received. A determination is made as to whether the desired communications are consistent with the specified supervisory controls. The desired communications are controlled when the desired communications are not consistent with the specified supervisory controls. In addition, the supervisory controls enable the first entity to interrupt existing calls over the controlled telephone line.

Abstract: A system and method of telephony resource management and security for monitoring and/or controlling and logging access between an enterprise's end-user stations and their respective circuits into the public switched telephone network (PSTN). One or more rules are defined which specify actions to be taken based upon at least one attribute of a call. Calls are detected and sensed to determine attributes associated with each call. Actions are then performed on selected calls based upon their attributes in accordance with the defined rules.

Abstract: A privacy management system is disclosed for when a calling party has a private telephone number. Privacy screening services allow a subscriber to manage and monitor incoming telephone calls, such that unwanted calls are not terminated to the subscriber. When a calling party calls the subscriber to this privacy screening service, the privacy management system manages the call according to whether the calling party number is known and public, known and private, or unknown. If the calling party number is known and public, the call is routed to the subscriber. If, however, the calling party is known and private, an announcement is played to the calling party, asking the calling party for permission to override his or her privacy. If the calling party is unknown, the calling party is asked to record his/her name.

Abstract: A telecommunications service controls and monitors telephone calls by storing at a service control point (SCP) restricted telephone numbers and priority telephone numbers. Upon receiving call data relating to a call between a subscriber telephone number and an outside telephone number, the SCP determines whether the outside telephone number matches the restricted or priority telephone numbers. When the outside telephone number matches a restricted telephone number, the call is terminated and the SCP stores the call data. When the outside telephone number does not match a restricted telephone number, or matches a priority telephone number, the call is connected. The SCP transmits stored call data to a service management system, which is accessible by the subscriber via the Internet or an interactive voice response, for generating reports. The service further includes time schedules for implementing call restrictions and personal identification number for bypassing call restrictions.

Abstract: Real time detection of the fraudulent use of a telecommunications network is accomplished by analyzing data for each call that is occurring within the network. A signal protocol receiver is used to collect signaling protocol for each call that is occurring within the network. The Signaling protocol data is collected, decoded and formatted into call information records (CIRs). The CIRs contain various operator specified parameters for each call that is occurring within the network. The CIRs are compared to operator defined thresholds. If any of the CIRs exceeds the thresholds, an alert is generated. The alerts are stored in a database where the operator can analyze them and take the appropriate corresponding action to resolve the alert. The alerts and the CIRs are archived in a database so that trends of fraudulent use can be detected and prevented. This method of fraud detection provides for the effective analyzation of every call that is occurring within the network.

Abstract: By manipulating parameters of call setup messages, calls made with a caller's access code in a caller preview service may be completed to the called party or voice mail box with caller identification information displayed.

Abstract: A database for a telecommunication service includes a first record for a first number having a predetermined NXX, and a second record for a second number having the predetermined NXX. The first record includes an indication that a call having an automatic number identification associated therewith is acceptable for the first number. The second record includes an indication that a call having at least one of an automatic number identification and a calling party identification associated therewith is acceptable for the second number. Associated methods and systems for providing a telecommunication service for the predetermined NXX are disclosed.

Abstract: Disclosed are systems and methods in which call intelligence, such as may be disposed in communication with signaling systems utilized in controlling calls, is used to provide information for making determinations with respect to the treatment of calls. Call intelligence may be coupled to or disposed within such networks to receive signaling therefrom and/or transmit signaling thereto for determining the appropriate treatment of a call and, preferably, controlling the treatment of a call in accordance with such determination. Signaling messages received by call intelligence may be utilized to determine that a particular calling activity (e.g., enhanced calling service such as call redirecting or three-way calling) is being employed, to collect data with respect to a call, and the like.

Abstract: In accordance with the principles of the present invention, unwanted calls may be prevented. In particular, information about a particular destination is stored in a registry at a clearinghouse server located within a network, e.g., the public telephone network. When a call is being made to the destination, it is routed to the clearinghouse server. Identifying information such as caller-id data is retrieved and the registry is searched. If the caller is registered as being approved, the call is forwarded with information indicating that the call is “approved”. If the caller is not registered or is unknown, the call is forwarded with information indicating that call is “unregistered” or “unavailable”. A user at the destination is then able to quickly determine if the call is unwanted.

Abstract: A system and method for exchanging telecommunication service information between a telecommunication service provider and a telecommunication service customer include electronically receiving a request in a predefined format to establish an interactive session with a telecommunications customer, determining whether the telecommunications customer is authorized for electronically exchanging information and continuing only if the customer is authorized, parsing the request to identify information related to at least one telecommunications service offered by the telecommunications services provider, the telecommunications service having an associated identification code, determining whether the requested telecommunication service is available in a particular location, and automatically generating information associated with the requested telecommunications service and transmitting the information using the predetermined format to the customer.

Abstract: One embodiment of the present invention provides a system that facilitates developing applications with telephony functionality. The system includes a session initiation protocol (SIP) gateway configured to interface with a public switched telephone network (PSTN). The SIP gateway translates telephone calls from telephones coupled to the PSTN to SIP protocol messages. A SIP server coupled to the SIP gateway accepts these SIP protocol messages and an application server accesses a voice extensible markup language (VXML) page on behalf of the SIP server. A VXML gateway provides access to the VXML page by a users of the telephones.

Abstract: A call processing method is disclosed. A first station initiates a call to a second station. Call information associated with the initiated call is evaluated by comparing the call information with information in a fraud database. Completion of the call is prevented if the evaluation results in a finding of fraud. If the evaluation results in no finding of fraud, the call is completed to the second station via a routing path obtained from a routing database. If the call being completed is deemed to be a call of interest, the routing path obtained from the routing database for completing the call is stored.

Abstract: A called party may screen for a telemarketing solicitation made by a calling party by receiving a traditional telephony call from the calling party at a messaging service platform and using the messaging service platform to perform telemarketer-screening operations. These telemarketer-screening operations may use a telemarketer blacklist and an associated whitelist in processing the traditional telephony call. When the traditional telephony call is not processed using the telemarketer blacklist or the associated whitelist, the calling party may be challenged to identify themselves. The called party may react to the traditional telephony call by selecting a call processing option that enables the traditional telephony call to be processed as a nontelemarketing telephony call, processed as a telemarketing telephony call, or added to the associated whitelist.

Abstract: Controlling use of a telephone line includes receiving a specification from a first entity that defines one or more supervisory controls on use of a controlled telephone line by a second entity. The supervisory controls specify people with whom the second entity may or may not communicate over the controlled telephone line, and times at which the second entity may or may not communicate over the controlled telephone line. An indication of desired communications between the second entity and a third entity at a particular time over the controlled telephone line is received. A determination is made as to whether the desired communications are consistent with the specified supervisory controls. The desired communications are controlled when the desired communications are not consistent with the specified supervisory controls. In addition, the supervisory controls enable the first entity to interrupt existing calls over the controlled telephone line.

Abstract: Real time detection of the fraudulent use of a telecommunications network is accomplished by analyzing data for each call that is occurring within the network. A signal protocol receiver is used to collect signaling protocol for each call that is occurring within the network. The Signaling protocol data is collected, decoded and formatted into call information records (CIRs). The CIRs contain various operator specified parameters for each call that is occurring within the network. The CIRs are compared to operator defined thresholds. If any of the CIRs exceeds the thresholds, an alert is generated. The alerts are stored in a database where the operator can analyze them and take the appropriate corresponding action to resolve the alert. The alerts and the CIRs are archived in a database so that trends of fraudulent use can be detected and prevented. This method of fraud detection provides for the effective analyzation of every call that is occurring within the network.

Abstract: Methods to identify inter-carrier telephone calls in a telephone system that are being mis-routed in such a way as to violate existing regulatory tariffs and/or established inter-carrier contracts. The common name for this manipulation is “arbitrage”, and the intent of the perpetrators is to take advantage of lower rates associated with the delivery of telephone traffic via other routes. Through the processes of collecting call detail records and their correlation in representative embodiments, various call “legs” associated with the same call can be identified, and a more accurate “compound” call record can be made that incorporates call routing information obtained from the individual call legs. A statistical analysis can then be performed to more clearly illuminate any arbitrage.

Abstract: A process and apparatus to support passive call blocking, a call block that is performed in a manner that the caller does not recognize as a call block. When passive call blocking is utilized, blocked callers receive a passive response, such as a continuous telephone ring, instead of an error message or rejection notification. The caller is thus unaware or uncertain that they have been blocked. Blocked calls are determined by comparing caller identification information with a caller database.

Abstract: The present invention concerns a method to perform a telecommunication between a caller terminal and a callee terminal identified by an identification code, such as a phone number. Method wherein it comprises the steps of: collecting routing information related to the identification code of the callee, after entering said code at the caller's terminal and before activating the telecommunication or establishing the telecommunication link, then displaying at least a part of said collected routing information at the caller's end, for example directly on the caller terminal and finally either activating the telecommunication in order to establish the telecommunication link corresponding to the entered code or cancelling the current attempt to establish a telecommunication link based on said dialed code.

Abstract: An anti-telemarketing program uses the calling party identification of an incoming call to determine if the call is a telemarketing call by accessing a telemarketing database. The incoming call can be identified as a telemarketing call by direct correlation with a known telemarketing number or by indirect correlation by not being included within a list of known non-telemarketing numbers. If an incoming call is identified as a telemarketing call, and no override condition is set, the call will not be allowed to ring through to the desired phone line; instead, it will be terminated by a call progress tone or by a notification that the desired phone line does not accept calls from telemarketers. If an incoming call is not identified as a telemarketing call, it will be completed, and if it is from a telemarketer, the party receiving the call can designate the calling party identification from the call as belonging to a telemarketer.

Abstract: A method, system, and program for time based regulation of access to callees are provided. An authenticated identity of a caller placing a call is preferably detected. Then, a communication link from the caller to a callee is only attempted if the authenticated identity of the caller is allowed access to the callee according to a schedule associated with an identity of the callee.

Abstract: A method for providing telecommunications services in a telecommunications network. A telecommunications service provider monitors data relating to communications initiation or termination criteria for at least two communicants in the telecommunications network and initiates or terminates communications between the at least two communicants if, by processing the data, it is determined that the criteria have been met.

Abstract: A method of implementing call compliance at a central facility, the method involving: receiving a call from a caller on an incoming connection; enabling the caller on the incoming connection to initiate an outgoing call on an outgoing connection; receiving over the incoming connection an identifier of a destination to which a call is to be initiated over the outgoing connection; checking a do-not-call database for an indication of whether the destination is a do-not-call destination; if it is determined that the destination is a do-not-call destination, blocking the outgoing call from taking place over the outgoing connection; and if it is determined that the destination is not a do-not-call destination, allowing the outgoing call to take place over the outgoing connection.

Abstract: A mechanism and method for updating local call information databases for calls to be placed by predictive dialers deployed at different geographic locations within a communications network.

Abstract: A telecommunications service controls and monitors telephone calls by storing at a service control point (SCP) restricted telephone numbers and priority telephone numbers. Upon receiving call data relating to a call between a subscriber telephone number and an outside telephone number, the SCP determines whether the outside telephone number matches the restricted or priority telephone numbers. When the outside telephone number matches a restricted telephone number, the call is terminated and the SCP stores the call data. When the outside telephone number does not match a restricted telephone number, or matches a priority telephone number, the call is connected. The SCP transmits stored call data to a service management system, which is accessible by the subscriber via the Internet or an interactive voice response, for generating reports. The service further includes time schedules for implementing call restrictions and personal identification number for bypassing call restrictions.

Abstract: To extract part of a large volume of traffic and adjust the total volume of traffic dynamically. When a communication request is originated from a telecommunications apparatus, a communications control unit makes an inquiry to a service control unit. The service control unit screens originators based on originators' attribute information in its possession and service contract information. Then, based on the results of screening, it sends back to the communications control unit instructions to reroute subsequent calls. The communications control unit connects to the information processing unit based on the reply from the service control unit and transfers information. Thus, only the communication requests which satisfy predetermined criteria are connected. The information processing unit compiles statistics on the transferred information based on attribute information in its possession. The statistics are transferred to the information providing unit and to the information processing unit.

Abstract: A method and apparatus for screening and blocking certain telecommunications sent via a communication network by telemarketers or other message senders is disclosed. This service is provided to subscribing parties that initiate the telecommunications. A periodically updated “do-not-contact” database is incorporated in cooperation with network nodes to block screened messages from being delivered to an intended destination that is listed in the database. Screening and blocking can be accomplished on the customer premises or at a network node shared with non-subscribing parties. The network node ignores messages sent from non-subscribing parties. Various marking or screening techniques can be used to identify those telecommunication messages sent from or on behalf of subscribing message senders. Blocking is accomplished by various techniques including audio disconnect instructions routed back to a human agent, or actuating coded signals to automatically cancel delivery in accordance with the updated database.

Abstract: This invention presents a service of barring the forwarded calls. According to the invention, a subscriber may define in his subscriber information that all calls forwarded to him are to be rejected. In response to receiving a request for establishing a call to a subscriber, his subscriber information is checked to find out if he has defined that calls forwarded to him are to be rejected. If the subscriber information shows that the subscriber wishes to reject the forwarded incoming calls, the call establishment signaling is studied to find out if the call has been forwarded. If the call is determined to have been forwarded, the call is rejected. In a preferred embodiment the subscriber may define a set of allowed numbers from which even the forwarded calls are to be accepted.

Abstract: Disclosed are systems and methods which detect unauthorized, impermissible, or otherwise undesired call activity through a silence detection technique employing multiple samples. One embodiment monitors a call in progress to detect an event such as might be indicative of unauthorized call activity. Thereafter, a sampling process may be invoked which analyzes multiple samples of the call to make a determination as to whether or not a particular unauthorized call activity is being attempted. A party to the call may be muted to thereby prevent that party from thwarting the unauthorized call activity determination. Embodiments implement techniques for defeating parties to calls learning the unauthorized call activity detection system in order to avoid detection, such as by implementing a plurality of detection techniques.