Abstract: A method and system are provided for routing a call to a common number from a calling party, where the common number corresponds to a plurality of users. The method and system determine whether availability of unique identification information for the calling party in response to receiving an indication of the call to the common number, and correlate the unique identification information when it is available to a destination number associated with one of the plurality of users in order to route the call to the destination number.

Abstract: A visually-impaired person possessing a GPS-equipped cellular phone, or other mobile communications device, who wants to know their location, uses the cellular phone to call a location-announcement service. In response, the service queries the GPS receiver for the person's geographical coordinates, translates the coordinates into user-friendly information that is readily understandable by the person, and announces the user-friendly information to the person via the cellular phone, all without human involvement.

Abstract: Systems and techniqes for identifying a participant in a teleconference allow other participants at remote locations to be informed of the identify of a current speaker. A currently speaking participant is identified in a teleconference conducted using a connection on a circuit-switched network, and a signal indicating an identifier of the currently speaking participant is transmitted over the connection on the circuit-switched network. The signal is received, and the identifier of the currently speaking participant is displayed at a participating location. The displayed identifier is determined based on the indication in the signal.

Abstract: A method for location-based communications routing includes determining a location of a requesting party in accordance with an originating communications address of the requesting party. The method also includes determining whether the location of the requesting party is in a first subscriber service area and, when the location of the requesting party is not in the first subscriber service area, determining whether the location of the requesting party is in a second expanded subscriber service area larger than and including the first subscriber service area. When the location of the requesting party is determined to be in the first subscriber service area, a communication from the requesting party is forwarded to a routing communications address associated with the first subscriber service area.

Abstract: A communication remote control system allows a user to remotely configure call management functions across various phone networks using a client device. The communication remote control system centrally handles call management for the user's telephones. The communication remote control system may provide a centralized address book, call log, and voicemail. The user can specify various parameters including modes, filters, schedules, and the like, which are stored in the communication remote control system. The communication remote control system routes incoming calls made to the phone networks to the user's delivery device, which may be part of the client device. Incoming calls are routed to a specified telephone number, sent to voicemail, or otherwise disposed of or users can change modes manually or can specify automatic mode selection based on time of date, day of week, location, and/or other factors.

Abstract: Location-based communications routing includes determining whether a network apparatus which receives a communication, from a calling party attempting to contact a service corresponding to at least one predefined service area, provides service to at least one of the at least one predefined service area. When the network apparatus provides service to multiple of the predefined service areas, the location-based communications routing includes determining whether the calling party is in one of the at least one predefined service area. When the calling party is in one of the at least one predefined service area, the location-based communications routing includes determining which predefined service area the calling party is in. The communication is routed based upon determining whether the network apparatus provides service to at least one of the at least one predefined service area.

Abstract: A telephony system (100) is disclosed as including a number of telephone sets (116a-116f), a home server (110), a fingerprint scanner (102), a keypad (104), a smart card reader (106), and such other identification devices which are adapted to detect the occurrence of location-related events relating to users of the system (100), and the home server (110) is adapted to assess, on the basis of occurrence of the location-related events, the respective probability of the users being in the vicinity of each of the telephone sets (116a-116f). There is also disclosed a method of operating a telephony system (100), including providing a number of telephone sets (116a-116f); providing a home server (110); detecting the occurrence of location-related events relating to users of the system (100 ); and assessing the respective probability of the users being in the vicinity of each of the telephone sets (116a-116f).

Abstract: A Voice over Internet Protocol (VoIP) feature server provides a remote worker feature over a VoIP platform of an IP network. The remote worker feature facilitates an individual, who is assigned a telephone number at his/her home PBX, to receive telephone service from a remote PBX using the same telephone number.

Abstract: A method for providing the names of the city and state of a calling party to a called party when the calling party's name is unavailable. The method utilizes the calling party's telephone number to determine the names of the city and state from which the calling party is calling. The method incorporates a database that contains combinations of telephone numbers and the names of the cities and states that correspond to the various combinations of numbers. In response to an indication that the name of the calling party is unavailable, the method accesses the databases and searches for the matching telephone number and corresponding city and state names. If the names are found, they are delivered to the calling party.

Abstract: A method, system and computer readable medium are provided for defining a service area served by a service location of a telecommunications network customer. The method includes ascertaining a geographic designator of a geographic area. The geographic area includes a plurality of geographic sub-areas that each correspond to a geographic sub-designator. The method also includes determining whether any two of the plurality of geographic sub-areas are not served by the same service location. When any two of the plurality of geographic sub-areas are not served by the same service location, the service area is defined by only the sub-designators corresponding to the geographic sub-areas served by the service location. When each of the plurality of geographic sub-areas are served by the same service location, the service area is defined by the geographic designator.

Abstract: At least one call is routed based on a location of a calling party. A calling party calls a service corresponding to at least one predefined service area, and it is ascertained whether the calling party is within the at least one predefined service area. When the calling party is within the at least one predefined service area, it is determined which at least one predefined service area the calling party is in, and the routing for the call is determined based upon determining which at least one predefined service area the calling party is in. A route for the call to a destination for the service that corresponds to the determined predefined service area is identified based upon determining that the calling party is within the determined predefined service area.

Abstract: The present invention relates to systems and methods for providing live operator service for a communication session over a packet-based network. The live operator of the invention can receive a call and conference with the caller to determine an intended call recipient. The live operator can then initiate a call to the intended call recipient. If the intended call recipient is available, the operator can connect the caller to the intended call recipient and disconnect itself from the call.

Abstract: A method for providing telecommunications services in a telecommunications network. A telecommunications service provider monitors data relating to communications initiation or termination criteria for at least two communicants in the telecommunications network and initiates or terminates communications between the at least two communicants if, by processing the data, it is determined that the criteria have been met.

Abstract: An apparatus and method selectively includes an audio signal component, such as hold music or a hold tone, within an audio output signal, such as a composite audio signal from a multi-party teleconference, based upon a condition of an audio delivery system. In one arrangement, the condition is based upon a presence characteristic, indicating the number of active endpoint devices in the audio delivery system and upon an endpoint signal, indicating non-participation of one of the active endpoint devices. Based upon the condition of the audio delivery system, the audio delivery system either omits the audio signal component from the audio output signal or includes the audio signal component with the audio output signal distributed within the system.

Abstract: In a telecommunication system having at least two communicants (i.e., a caller and a callee), a system and method are presented for collecting information associated with the geographical location of either of the communicants. In one embodiment, the approach entails receiving a geographical location corresponding to a public switched telephone network (PSTN) telephone number, and collecting geographical location information associated with the received geographical location.

Abstract: A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Another embodiment utilizes a spatial coordinate of an instantaneous location of a caller's mobile device as an input to a real-time process which identifies one or more client service locations corresponding to the location of the caller's device.

Abstract: A method and system are provided for selecting a destination number upon receiving a dialed number from a calling party. The preferred embodiments include a telecommunications system that, after receiving a dialed number from a calling party, selects a particular destination number and routes the call to that number. In one preferred embodiment, information about the calling party's end office, such as an originating point code, is used to select a destination number. In another preferred embodiment, destination numbers are stored in a plurality of database locations in the system, and the zip code of the calling party is used to select the appropriate database to query for the destination number. Since the database location selection is independent of the dialed number, the system—not the number dialed by the calling party—determines the appropriate database location to query. These preferred embodiments can be used in a variety of situations and find particular use in a non-emergency service environment.

Abstract: A communication exchanger has a memory which memorizes a presence state table for all of users and a forwarding destination table for each of the users. In the presence state table, presence information of all users is registered. In the forwarding destination table, forwarding destination information classified by each presence of the user is registered. Upon receiving a call, the exchanger retrieves the presence information of the corresponding user from the presence state table. The exchange further retrieves the forwarding destination information according to the presence information from the forwarding destination table to forward the call. When the presence information is rewritten, the forwarding destination of the call is changed without rewriting the forwarding destination information.

Abstract: A telephony system and method are adapted for selecting an operating mode of a telephony system responsive to sensor inputs. A presence detector, communicatively coupled to the telephony system, detects people within a predetermined area associated with the telephony system. A detection signal is communicated to the telephony system responsive to a detection. The telephony system is operated in a first operating mode absent the detection signal, and in a second operating mode responsive to the detection signal. A system status display indicates a first data set in the first operating mode, and a second data set in the second operating mode, the second data set being different from the first data set. In a more particular implementation, a central station displays status information for remote telephone devices reflective of a user's presence. In another particular implementation, telephony system call routing is modified responsive to detected user presence and/or identity.

Abstract: A communication network and an associated network manager server according to the invention includes one or more instances of a first object type and one or more instances of a second object type. The first object type is associated with a first product of the communication network such as a PBX and the second object type is associated with a second product of the network such as a phone mail product. The network includes a first local module for configuring each instance of the first object type and a second local module for configuring each instance of the second object type. A network management server of the network includes a product specific coordinator. The product specific coordinator includes means for coordinating configuration activities among each instance of the first object type via the first local module and means for coordinating configuration activities among each instance of the second object type via the second local module.

Abstract: The present invention is a method and system for transferring calls among communicating devices connected through a public network. The service is offered by a public network to permit a party in a ongoing conversation to transfer a call to another communicating device that may be more convenient to use, such as from a mobile telephone experiencing static to a land-based telephone, or from a home telephone to a mobile phone as a party leaves the home. In a method according to the invention, the network first establishes a connection between two communicating parties. The network then receives from one of the parties a request to transfer the call to another communications device. The network then transfers the call. The invention may be entirely network-based, in which case there may be a database of transferee devices stored on the network.

Abstract: A method and system for using physical presence as a basis to handle communications. A network includes a presence registry that indicates whether users are physically present at stations. Further, the network may include a user-station registry that indicates whether users are logically associated with stations. When a communication server receives a signals indicative of a communication, the server may query the presence registry to determine whether a user is physically present at a station. Based at least on the result of that query, the server may then establish a communication-handling decision, such as a decision of whether and where to route the communication or of some other action to take with respect to the communication. The server or another entity may then carry out the communication-handling decision.

Abstract: A communications system is provided for routing calls based on a location of a calling party. The communications system includes a processor that determines routing of a call placed by a calling party using one of a plurality of call origination devices. The call origination devices are operatively connected to a switching device that is operatively connected to the processor. The call is placed to a destination corresponding to a service having a service area. The switching device services calls placed from call origination devices located within the service area and calls placed from call origination devices located outside the service area. The processor determines whether the calling party is within the service area, and the processor instructs the switching device to route the call to the destination based upon the processor determining that the calling party is within the service area.

Abstract: A method for location-based call distribution is provided that includes receiving from a customer communication device a request to establish a communication session with an agent communication device based on a specified telephone number. An agent database is searched for the specified telephone number. Location data corresponding to the specified telephone number is retrieved from the agent database when the specified telephone number is found in the agent database. The customer communication device is located. The agent communication device that is nearest to the customer communication device is located based on the retrieved location data. A communication session is established between the customer communication device and the nearest agent communication device.

Abstract: A method of screening incoming telephone calls and programming screening options and apparatus that allows incoming calls to be screened according to various criteria programmed by a subscriber.

Abstract: Disclosed is a communication system which improves the system flexibility and serviceability by efficiently controlling presence information. A presence inquiring section makes an inquiry about a presence state of a communicating party. A presence information receiving section receives presence information. A presence information display section displays the received presence information. A presence determining section determines the presence state. A presence information generating section generates the presence information. A presence information sending section sends the presence information upon reception of the inquiry.

Abstract: The present invention enhances directory assistance automation by searching traditional directory assistance databases with independent listing and locality queries. Initially, a caller's speech responses from a directory assistance inquiry are individually converted to independent listing and locality search queries. The listing and locality queries are determined by processing the caller's speech responses using a defined speech recognition grammar. The listing and locality queries are used to search a directory assistance database. Once the listing results are returned from the directory assistance database, the records in the listing results are analyzed to select a number for the caller's directory assistance request.

Abstract: A telecommunication system for accessing personal information relating to a caller having a home network and being engaged in a call with a call taker in a remote network distal from the home network includes: (a) an internetwork communication system coupling a plurality of networks that includes the home network and the remote network; (b) an information store coupled with the internetwork communication system for receiving information contributions from the plurality of networks; and (c) an identification device for introducing identification information into the internetwork communication system. The identification device identifies the caller to the information store for use when responding to an inquiry by the call taker to provide the personal information to the call taker.

Abstract: A method, system and computer readable medium are provided for defining a service area served by a service location of a telecommunications network customer. The method includes ascertaining a geographic designator of a geographic area. The geographic area includes a plurality of geographic sub-areas that each correspond to a geographic sub-designator. The method also includes determining whether any two of the plurality of geographic sub-areas are not served by the same service location. When any two of the plurality of geographic sub-areas are not served by the same service location, the service area is defined by only the sub-designators corresponding to the geographic sub-areas served by the service location. When each of the plurality of geographic sub-areas are served by the same service location, the service area is defined by the geographic designator.

Abstract: The present invention allows incoming calls intended for any one of a number of telephony terminals associated with a user to be routed to a telephony terminal most likely to be answered by the user. A service node is provided to monitor a user's interaction with her multiple telephony terminals, and route incoming calls based on such interaction. As a user changes from using one telephony terminal to another, the service node can detect these changes and cooperate with various switching systems and multiple networks supporting the user's multiple telephony terminals and have incoming calls intended for any of the telephony terminals routed to what is deemed the most appropriate telephony terminal. The determination of the most appropriate telephony terminal and routing of incoming calls to one or more of the other telephony terminals of the user may be based on criteria capable of being monitored by the service node.

Abstract: A path search processing section 110 of a searcher 108 performs despreading processing for a signal that has undergone AAA reception by an MF 110a. A power addition circuit 110c adds power of a signal in which coherent addition of a despread signal has been performed, and outputs the result to a delay profile circuit 110d and also to threshold value decision circuit 111. Outputs from respective threshold value decision circuits 111 are output to a combining circuit 112. A power combination value combined by the combining circuit 112 is output to a delay profile circuit 113, and a delay profile is created based on this power combination value. A finger assignment circuit 114 finds despreading timing for AAA reception weight control from the delay profile.

Abstract: A method for providing telecommunications services in a telecommunications network. A telecommunications service provider monitors data relating to communications initiation or termination criteria for at least two communicants in the telecommunications network and initiates or terminates communications between the at least two communicants if, by processing the data, it is determined that the criteria have been met.

Abstract: Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.

Abstract: During a telephone call, a party to the call may signal (by, for example, sending certain DTMF tones (a wish to provide his or her location to the other party to the call. The central office responds to this request by accessing a subscriber record for the communication line (e.g., subscriber loop) terminating at the requesting party and sending location information in the subscriber record to the other party to the call. Depending upon the technology available, the location information may be supplied in-band or on a parallel datapath.

Abstract: A communications system, which has a plurality of terminals connected thereto, has one or more object presence detecting devices associated with the individual terminals. The detecting devices detect whether or not an object, such as a person, has been detected near any particular and associated terminal and informs the system. The telephone system can then provide a visual indication to other terminals within the system that a person is near their terminal. Such detecting capabilities can also be used to forward communications to another terminal if a user is not near their terminal.

Abstract: A method and exchange unit in a telecommunication system for differentiated treatment of calling subscribers special calls includes separating from normal calls according to information contained in the dialed number, i.e., the routing number. If the call is determined to be a special call, the routing number is modified by adding a new digit string to the routing number depending on a subscriber associated parameter. The modified number is then evaluated for further treatment of the call.

Abstract: Supplied with only a telephone number, a device is capable of locating and then forwarding the name and/or address associated with the telephone number. The name or address is forwarded to a near-end device, such as a telephone, using an existing caller identity delivery (“CID”) data link.

Abstract: A method for implementing inter-node user mobility in a communication network which enables a user to perform an inter-node change between terminals of the communication network while retaining individual user settings. For this purpose, after the user has registered at a terminal coupled to a first network node, user-oriented configuration data are requested by a home network node or similar of the user, identified by the user, and are subsequently transmitted to the first network node. The latter then initiates a user configuration to be set for the user via the configuration data transmitted.

Abstract: A method and system are provided for selecting a destination number upon receiving a dialed number from a calling party. The preferred embodiments include a telecommunications system that, after receiving a dialed number from a calling party, selects a particular destination number and routes the call to that number. In one preferred embodiment, information about the calling party's end office, such as an originating point code, is used to select a destination number. In another preferred embodiment, destination numbers are stored in a plurality of database locations in the system, and the zip code of the calling party is used to select the appropriate database to query for the destination number. Since the database location selection is independent of the dialed number, the system—not the number dialed by the calling party—determines the appropriate database location to query.

Abstract: A method, system and computer readable medium are provided for defining a service area served by a service location of a telecommunications network customer. The method includes ascertaining a geographic designator of a geographic area. The geographic area includes a plurality of geographic sub-areas that each correspond to a geographic sub-designator. The method also includes determining whether any two of the plurality of geographic sub-areas are not served by the same service location. When any two of the plurality of geographic sub-areas are not served by the same service location, the service area is defined by only the sub-designators corresponding to the geographic sub-areas served by the service location. When each of the plurality of geographic sub-areas are served by the same service location, the service area is defined by the geographic designator.

Abstract: A telephone line status notification system including at least one telephone line having a status, a communications network, at least one communications terminal which is connectable to the communications network and which is employable by a seeking user to communicate via the communications network a status request concerning the status of the at least one telephone line, apparatus for processing the status request the apparatus for processing is connectable to the communications network for receiving the status request from the seeking user therethrough and communicating the request, and apparatus for acquiring the status of the at least one telephone line, the apparatus for acquiring is in communication with the apparatus for processing for receiving the status request therefrom, and the apparatus for acquiring is connectable to the communications network for communicating the status via the communications network.

Abstract: A system and method for presenting an interactive visual feedback, based upon input parameters, indicating quality levels in terminal location detection in a network at selectable points on a map. The system and method includes an application in which a user provides information regarding network terminals, terminal locations, and map parameters. In response, the application then provides a visual indication of expected accuracy in geo-location calculations for terminals at specific points in a network map.

Abstract: A system and method for voice interaction for location-relevant mobile resource management are disclosed. In one embodiment, a network server transmits a voice message to a voice device at a mobile unit upon detection that the mobile unit is within a predetermined distance of a certain location. Pursuant to another embodiment, the network server receives a voice request for location-relevant information from a user at a mobile unit and transmits responsive location-relevant information to the user as a voice message. The network server may also conduct certain actions responsive to voice requests received from users at mobile units. Users may receive information from the server via voice devices even when not located at a mobile unit.

Abstract: A system and method for voice interaction for location-relevant mobile resource management are disclosed. In one embodiment, a network server transmits a voice message to a voice device at a mobile unit upon detection that the mobile unit is within a predetermined distance of a certain location. Pursuant to another embodiment, the network server receives a voice request for location-relevant information from a user at a mobile unit and transmits responsive location-relevant information to the user as a voice message. The network server may also conduct certain actions responsive to voice requests received from users at mobile units. Users may receive information from the server via voice devices even when not located at a mobile unit.

Abstract: The present invention provides a novel system, method and apparatus for answering a telephone call. In one aspect of the invention, there is provided a system for call answering that includes a switch for connecting a telephony device to incoming calls received from callers connected to the switch via a telephone network. The switch is also connected to a processing unit and a storage device that contains a plurality of pre-recorded messages. When a callee at the telephony device receives an incoming call during a meeting (or at some other inconvenient time) and yet the callee wishes to respond to the caller, then the callee can provide (via a keypad on the telephony device) message selection criteria to the processing unit. The processing unit can then assemble an outgoing message based on the message selection critiera. The message is assembled from from the plurality of messages saved on the storage device. Having assembled the message, the processing unit can then play that outgoing message to the caller.

Abstract: A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical location of the caller can be determined by an automatic location identification system it is displayed on an operator console where the caller's request is transferred to be handled by a live operator. The operator receives the caller's destination request and queries the system for the street route driving instructions to the requested destination. After obtaining the street route driving instructions, the call can be transferred to an audio box having an interactive user interface capable of replaying the desired information to the caller. In an illustrative embodiment, the interactive user interface is capable providing functions to stop, start, pause, and replay the information to the caller.

Abstract: Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.

Abstract: A presence device operable in a first mode and a second mode is associated with a communication device. In the first mode, a user using the presence device is biometrically authenticated and a presence confirmation input is received from the communication device. In the second mode, a user-entered log-in input is received from the communication device. A central presence database is updated to indicate that the communication device is active for the user. A received message which is to be routed to the user is sent to the active device indicated by the central presence database.

Abstract: A communications system is provided for routing calls based on a location of a calling party. The communications system includes a processor that determines routing of a call placed by a calling party using one of a plurality of call origination devices. The call origination devices are operatively connected to a switching device that is operatively connected to the processor. The call is placed to a destination corresponding to a service having a service area. The switching device services calls placed from call origination devices located within the service area and calls placed from call origination devices located outside the service area. The processor determines whether the calling party is within the service area, and the processor instructs the switching device to route the call to the destination based upon the processor determining that the calling party is within the service area.

Abstract: A method, system and computer readable medium are provided for defining a service area served by a service location of a telecommunications network customer. The method includes ascertaining a geographic designator of a geographic area. The geographic area includes a plurality of geographic sub-areas that each correspond to a geographic sub-designator. The method also includes determining whether any two of the plurality of geographic sub-areas are not served by the same service location. When any two of the plurality of geographic sub-areas are not served by the same service location, the service area is defined by only the sub-designators corresponding to the geographic sub-areas served by the service location. When each of the plurality of geographic sub-areas are served by the same service location, the service area is defined by the geographic designator.