Abstract: A method for providing telecommunications services in a telecommunications network. A telecommunications service provider monitors data relating to communications initiation or termination criteria for at least two communicants in the telecommunications network and initiates or terminates communications between the at least two communicants if, by processing the data, it is determined that the criteria have been met.

Abstract: A system and method for locating the subscriber of a telephony product in which a best guess location is assigned to each subscriber of the telephony product. Under certain predetermined conditions, the telephony product directs incoming phone calls to a subscriber by first attempting to locate the subscriber at the best guess location. If the best guess location does not successfully answer or is not attempted first, an alternate search method is used.

Abstract: A method and apparatus for obtaining Directory Assistance, and/or driving directions based on a limited geographical area defined by the present location of a wireless user, or a wire-line user, or a location specified by either of these users. A section of a location oriented database associated with that location is searched for names or categories of customers meeting the criteria offered by the caller. If an appropriate destination can be found, a telephone number is supplied and a connection is established, or driving directions are provided for going from the present location of the caller to the destination location. Advantageously, driving directions may be obtained even when the called party's name is very common, and the caller does not know the address, even if the caller is in an unfamiliar area.

Abstract: A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Another embodiment utilizes a spatial coordinate of an instantaneous location of a caller's mobile device as an input to a real-time process which identifies one or more client service locations corresponding to the location of the caller's device.

Abstract: Facilitating voice access to personal information in a manner that the caller may voice command an action to be performed in response to hearing a particular personal information item. The voice commanded action is then automatically performed even if the action requires access to another personal information item of a different type. A voice access server receives a caller-issued voice command to hear a first item of personal information (such as a calendar item) corresponding to a first personal information type. Then, the voice access server automatically accesses the requested information, and audibly speaks the item to the caller. The caller may then submit a voice request to act on the first item of personal information. The voice access server then automatically accesses any other personal information needed to perform the requested action, even if access to a different personal information type is needed.

Abstract: A method in a Wireless Intelligent Network (WIN) of handling subscriber services when a serving Mobile Switching Center (MSC) does not support all WIN triggers. The WIN includes a Home Location Register (HLR) having a subscriber profile that indicates the WIN triggers required to support a particular subscriber's active services. When an invoke message is sent from the MSC to the HLR, a WIN Capabilities (WINCAP) parameter is included and indicates the WIN triggers supported by the MSC. The HLR identifies a Service Control Point (SCP) for each subscriber service that requires a WIN trigger and is not supported by the MSC. The HLR then queries each identified SCP for call-treatment instructions. If an SCP determines that its service is essential, a response is returned to the HLR with an instruction to deny service to the subscriber.

Abstract: A method for routing calls to telephony devices when the telephone numbers used to identify the telephony devices have been converted from an old numbering scheme to a new numbering scheme. The method includes the steps of: receiving a call request for one of the telephony devices; examining at least a portion of a telephone number in the call request to determine whether one or more digits correspond to an old series of telephone numbers having a first numbering scheme that have been converted to a second numbering scheme; and, if the telephone number corresponds to a telephone number that has been changed to the second numbering scheme: i) determining the one or more digits to be appended to the telephone number to convert it to the second numbering scheme; ii) appending the one or more digits to the telephone number to obtain a now telephone number for the telephony device; and completing the call request using the new telephone number.

Abstract: A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Another embodiment utilizes a spatial coordinate of an instantaneous location of a caller's mobile device as an input to a real-time process which identifies one or more client service locations corresponding to the location of the caller's device.

Abstract: A method, in an advanced intelligent communications system, for routing a call based on the location of the calling party number where a telephone call to an abbreviated destination telephone number is received at a service switching point. The service switching point determines if the abbreviated destination number is a triggering number, and if so, notifies a service control point of receipt of the telephone call. The location of the calling party number is determined from location information related to the service switching point. The appropriate routing of the telephone call is determined based on the location of the calling party number. Call routing information regarding the telephone call is sent to the service switching point where the service switching point routes the telephone call to a destination number or a default announcement.

Abstract: An apparatus and method are provided for routing a telephone call according to the geographic location of the originating party. A subscriber with multiple network locations within a service territory-may have all of their offices accessible to customers through a single publicized telephone number. The single telephone number may trigger advanced intelligent network technology. The network may ascertain the geographic location from which the call originates and accordingly, route the originating call to a subscriber's office which is located closest to the originating caller. Further, exception periods may be provided to enable subscribers to individualize their service by only routing to the closest satellite office at specified days, times, etc. The exception periods may also be employed to reroute calls intended for the closest satellite office to a predetermined location.

Abstract: A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical location of the caller can be determined by an automatic location identification system it is displayed on an operator console where the caller's request is transferred to be handled by a live operator. The operator receives the caller's destination request and queries the system for the street route driving instructions to the requested destination. After obtaining the street route driving instructions, the call can be transferred to an audio box having an interactive user interface capable of replaying the desired information to the caller. In an illustrative embodiment, the interactive user interface is capable providing functions to stop, start, pause, and replay the information to the caller.

Abstract: A system and method for voice interaction for location-relevant mobile resource management are disclosed. In one embodiment, a network server transmits a voice message to a voice device at a mobile unit upon detection that the mobile unit is within a predetermined distance of a certain location. Pursuant to another embodiment, the network server receives a voice request for location-relevant information from a user at a mobile unit and transmits responsive location-relevant information to the user as a voice message. The network server may also conduct certain actions responsive to voice requests received from users at mobile units. Users may receive information from the server via voice devices even when not located at a mobile unit.

Abstract: A method for providing telecommunications services in a telecommunications network. A telecommunications service provider monitors data relating to communications initiation criteria for at least two communicants in the telecommunications network and initiates communications between the at least two communicants if, by processing the data, it is determined that the criteria have been met.

Abstract: An automated method and apparatus for notifying subscribers of a customer message manager notification system upon changes in some real-time data is disclosed. Subscribers are notified in an order based on some predetermined criteria, such as subscriber level. More specifically, airline customers are notified of changes in airline information which affects their travel plans, as well as other types of notification. This notification can occur via standard communications devices commonly carried by travels such as pagers, two-way pagers, cellular telephones (e.g., via automated voice, call centers), and mobile computers (e.g., via email or a web page). The present invention further provides for notifying selected groups of customers based on a predetermined criteria, such as frequent flyer level, class of service, or price of ticket.

Abstract: The system for providing calling party privacy during subscriber call screening for a central office switching system enables a subscriber to monitor and intercept the last forwarded, active call to the Voice Messaging System, while providing the calling party with privacy as the voice messaging system provides the prerecorded instructions/message to the calling party. The calling party privacy feature delays call screening alerting to the subscriber to prevent the subscriber from monitoring the call connection until the calling party is recording their message on the voice messaging system. Depending on the method used, once the calling party privacy feature requirements are satisfied, the subscriber call screening system notifies the subscriber of the presence of a calling party who is recording a message for the subscriber on the Voice Messaging System.

Abstract: Improved methods and arrangements are provided that allow for dynamic mapping of users to devices in a computer telephony system. The computer telephony system is configured to allow users to select any access device therein, regardless of location or type. The user then logs into the computer telephony system through the selected access device by identifying who they are, for example, by stating their name. Within the computer telephony system, the user's telephony characteristics are then dynamically assigned to the selected access device. As such, subsequent calls to the user are directed to the selected access device.

Abstract: A communications system includes a stationary unit, a mobile unit, and a proxy server. The stationary unit is adapted to send and receive messages. The mobile unit is adapted to establish a communication link with the stationary unit, and the mobile unit is also adapted to send and receive messages. The proxy server is adapted to route messages to one of the stationary unit and the mobile unit based on a status of the communication link between the stationary unit and the mobile unit. A method for routing messages includes monitoring the status of a communication link between a mobile unit and a stationary unit. A message is received and routed to one of the stationary unit and the mobile unit based on the status of the communication link.

Abstract: The present invention discloses a communication system including a communications network, a multiplicity of communications terminals which are connectable to the communications network and which can be employed by users to communicate via the communications network, the user not necessarily being identified with a given communications terminal, apparatus for monitoring whether or not a user is connected to the communications network irrespective of which of the multiplicity of communications terminals that user is employing, and apparatus for annunciating to a seeking user, currently connected to the communications network via any of the multiplicity of communications terminals, network connection status information relating to other users who are in a set of sought users, which set is definable by the seeking user, and for providing the seeking user connection address information relating to those sought users who are currently connected to the communications network.

Abstract: A telecommunication system supports local number portability. The system includes a local number portability switch and a local number portability database accessible by the local number portability switch. The local number portability database contains a table for translating geographic numbers to routing information. The local number portability switch queries the local number portability database using a dialed geographic number in response to initiation of a call. The local number portability database translates the dialed geographic number to corresponding routing information and returns the corresponding routing information to the local number portability switch. The local number portability switch uses the corresponding routing information to route the call.

Abstract: A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Another embodiment utilizes a spatial coordinate of an instantaneous location of a caller's mobile device as an input to a real-time process which identifies one or more client service locations corresponding to the location of the caller's device.

Abstract: A distributed and scaleable Intelligent Service Network (ISN) architecture provides a global card mobility platform for enabling global card services. An ISN point of presence (POP) or node that comprises a scaleable matrix switching platform and voice call processing systems, is deployed to each country. These are referred to as Local Nodes. Extensive and generally expensive data and support systems are deployed in Regional Hubs, with multiple Local Nodes being connected to a single Regional Hub. This allows an inexpensive and minimized ISN node to be deployed in each country or shared by several countries. The other expensive components of a full-scale ISN are deployed and maintained by a large central company, and are shared by the multiple ISN Local Nodes in the region.

Abstract: An address registration device is used in a telecommunications network in which subscribers are connected to remote subscriber stages, RSSs. The RSSs are connected to local exchanges. The address registration device includes a first table providing information about the RSS to which each subscriber is connected, and a second table providing information about the local exchange to which each RSS is connected. To move an RSS with all subscribers connected to it, from a local exchange to another, the table entry for this RSS in the second table is changed. The address registration device may be included in a supervision node monitoring the state of the local exchanges to moves an RSS from one local exchange to another automatically when needed.

Abstract: System and method for deriving call routing information utilizing a network control data base system and voice recognition for matching spoken word sound patterns to routing numbers needed to set up calls. Public access is provided to a common database via a common access number or code. Terminating parties sponsor the call and originating parties need not be pre-subscribed to use the service. The common access number is used to initiate or trigger the service. The system advantageously operates under the direction of a service control point, which combines technologies for switching, interactive voice response, and voice recognition with the data base to automate the processes of assisting callers in making calls for which they do not know the phone number. Usage information is gathered on completed calls to each terminating party for billing. Three alternative deployments in the U.S.

Abstract: A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. In one embodiment, the system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Methods of generating client file records for both radius and polygon defined service areas through an automated computer process are included in the present invention.

Abstract: A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database.

Abstract: A user profile for use, for example in a personal numbering service, has an associated confidence value for each of the destination terminal numbers in the profile, a confidence value representing the confidence of a call being successfully answered at the associated network terminal. When a service using the profile needs to route a call for a user, the corresponding profile is accessed and the call is routed to the destination terminal number having the highest confidence value. The profile is managed to modify the confidence values depending upon the outcome of the call, and also upon registration of a personal number user at a network terminal. The confidence values are probabilities and when one confidence value is increased because of a successful outcome, the other values are adjusted. The confidence values can be a function of time to represent lessening confidence that a user is still at the network terminal of his last registration.

Abstract: A method for changing a direction of establishing a telecommunication connection between a first subscriber and second subscriber. A subscriber node is connected via a connection to a service node to request the placement of a call to the second subscriber. Once the second subscriber is contacted, the service node contacts the first subscriber and a direct connection between the first and second subscriber is established.