Call Forwarding Patents (Class 379/211.02)
  • Patent number: 10798212
    Abstract: An apparatus for processing messages is provided. The apparatus includes a computer processor and a data storage device, the data storage device having a message transform module and a message provision module including non-transitory instructions operative by the processor to receive a producer message from a message producer, the producer message being structured according to a producer message schema, the producer message schema defining a plurality of producer message fields, transform the producer message to obtain a subscriber message, wherein transforming the producer message includes applying a subscriber message transform including a set of rules for converting a message from the producer message schema to a subscriber message schema associated with a message subscriber, the subscriber message schema defining a plurality of subscriber message fields, and provide the subscriber message to the message subscriber.
    Type: Grant
    Filed: April 6, 2018
    Date of Patent: October 6, 2020
    Assignee: MASTERCARD INTERNATIONAL INCORPORATED
    Inventor: Vijaykumar Vamanrao Borkar
  • Patent number: 10796560
    Abstract: In a Personal Emergency Response System (PERS) service, activation of a wearable call device by a PERS client causes a speakerphone console to connect with a PERS call center to enable the PERS client to converse with a call center operator while a PERS client profile is retrieved from a PERS database and displayed on a display component at the PERS call center. From the profile, values of a set of features are generated for the PERS client. An emergency dispatch risk prediction or other risk prediction is computed over a future time horizon for the PERS client based on the generated values of the set of features, and is displayed on the display component. The risk prediction may be wirelessly sent to a mobile device for display on the mobile device.
    Type: Grant
    Filed: December 18, 2018
    Date of Patent: October 6, 2020
    Assignee: KONINKLIJKE PHILIPS N.V.
    Inventors: Steffen Clarence Pauws, Mohammad Hossein Nassabi, Linda Schertzer, Tine Smits, Jorn Op Den Buijs, Patrick William Van Deursen
  • Patent number: 10791376
    Abstract: Systems, devices, apparatuses, components, methods, and techniques for generating and playing a selectable content depth media program are provided. Media content items are edited to produce selectable depth media segments which are assembled into selectable depth media programs. A media-playback device is configured to navigate and play the selectable depth media program through interaction by a listening user. The user selects the desired content depth for each media segment.
    Type: Grant
    Filed: July 9, 2018
    Date of Patent: September 29, 2020
    Assignee: SPOTIFY AB
    Inventors: Sten Garmark, Lawrence Kennedy, Johan Oskarsson
  • Patent number: 10771635
    Abstract: An apparatus enables communication between a user device and a communication server. The apparatus receives a device identifier of the user device and determines after searching a device-to-token database that the device identifier is not associated with any device communication token. The apparatus activates a predetermined application on the user device, and thereafter receives a device communication token of the predetermined application. A mapping of the device communication token with the device identifier is stored in the device-to-token database after which a communication account is created for the user device on a communication server. A login credential for the communication account is sent to the user device in a message addressed to the predetermined application and transmitted via a message server. The predetermined application on the user device receives the message, and thereafter automatically logs in to the communication server according to the login credential in the message.
    Type: Grant
    Filed: November 29, 2019
    Date of Patent: September 8, 2020
    Assignee: Bullhead Innovations Ltd.
    Inventor: Peter S. Warrick
  • Patent number: 10659605
    Abstract: The disclosure herein describes automatically unsubscribing from automated calls based on automated call audio patterns. Audio data of an incoming call is accessed and an incoming call audio pattern is generated based on the audio data of the incoming call. The incoming call audio pattern is compared to an automated call audio pattern set by a call screening engine. Based on the comparison, the user is prompted for a call response instruction. Based on the call response instruction from the user, the call screening engine identifies an unsubscribe operation indication in the incoming call audio pattern, performs an unsubscribe operation associated with the identified unsubscribe operation indication, and updates the automated call audio pattern set based on the incoming call audio pattern. The disclosure enables efficient handling of automated calls and reduces user interaction necessary to unsubscribe from associated call lists.
    Type: Grant
    Filed: April 26, 2019
    Date of Patent: May 19, 2020
    Assignee: Mastercard International Incorporated
    Inventors: Aaron Braundmeier, Anthony Hake
  • Patent number: 10659606
    Abstract: A mechanism for filtering communication including receiving an incoming call from a calling party, the incoming call being directed to a called party. The mechanism further comprises obtaining calling party information comprising a value of at least one descriptive parameter of the calling party and obtaining historical called party information relating to past activities of the called party. One or more call-handling rules are generated based on the historical called party information, each call-handling rule defining how to handle an incoming call based on a descriptive parameter of a calling party. The calling party information is processed according to the one or more call-handling rules to determine how to handle the received incoming call.
    Type: Grant
    Filed: October 8, 2018
    Date of Patent: May 19, 2020
    Assignee: International Business Machines Corporation
    Inventors: Caroline J. Thomas, Thomas J. Waterton, Liam White, Joshua E. Vines
  • Patent number: 10652704
    Abstract: A method and apparatus for controlling a second mobile device in response to a first mobile device having no connection to a telephony service. In response to receiving a first control signal including the first unique identifier and from the telephony service, the first unique identifier is used to identify the first group. The data is targeted to the first mobile device. In response to the first mobile device not being connected to the broker service apparatus and the second mobile device being connected to the broker service apparatus, a second control signal, which includes the identifier of the first mobile device, is issued to the second mobile device in order to forward the data to the second mobile device.
    Type: Grant
    Filed: October 31, 2018
    Date of Patent: May 12, 2020
    Assignee: International Business Machines Corporation
    Inventors: Hamish C. Hunt, Nicholas K. Lincoln, Christopher J. Poole, Mark A. Woolley
  • Patent number: 10616393
    Abstract: The disclosure provides a method for call control and related products. The method includes the following. In response to a mobile terminal receiving an incoming call request, a priority of the incoming call request is obtained; when the priority of the incoming call request is lower than a preset priority, whether a user is in a first state is determined; based on a determination that the user is in the first state, the incoming call request is rejected.
    Type: Grant
    Filed: June 13, 2018
    Date of Patent: April 7, 2020
    Assignee: GUANGDONG OPPO MOBILE TELECOMMUNICATIONS CORP., LTD.
    Inventor: Jian Bai
  • Patent number: 10580025
    Abstract: The present disclosure describes systems and methods for automatically rolling-up data associated with one or more geographic units, such as ZIP+4 codes, such that the rollup comprises a minimum number of households to protect anonymity and ensure compliance with privacy regulations, while preserving variance of the underlying data associated with the geographic regions. Data attributes may include demographic data, socio-economic data, lifestyle segmentation, psychographic data, behavioral data, credit data, and other data. The rollup process may involve identifying one or more geographic units with a number of households below a minimum or threshold amount, applying filters to find candidate geographic units for rollup, scoring candidate geographic units to select best pairings for rollup, and repeating until the rollup group has at least the minimum number of households. The process may make trades off between granularity (e.g.
    Type: Grant
    Filed: September 27, 2018
    Date of Patent: March 3, 2020
    Assignee: Experian Information Solutions, Inc.
    Inventors: Andrew John Hickman, Alan Tsang, Yaqi Tao, Shengjun Pan
  • Patent number: 10554717
    Abstract: Systems and processes are provided for dynamically adjusting and routing signals and communications. According to one aspect, one or more codecs applied to the signals may be switched or changed to manage signal quality. According to another aspect, communications may be re-routed to an intended recipient entirely over the Internet. The systems and processes described herein are especially well suited for use in connection with detention environments.
    Type: Grant
    Filed: January 23, 2017
    Date of Patent: February 4, 2020
    Assignee: INTELMATE LLC
    Inventors: Richard Torgersrud, Peter K. Sheerin
  • Patent number: 10525120
    Abstract: Embodiments herein relate to compositions of and methods for live viruses. In certain embodiments, a live, attenuated virus composition includes, but is not limited to, one or more live, attenuated viruses and compositions to reduce inactivation and/or degradation of the live, attenuated virus. In other embodiments, the live, attenuated virus composition may be a vaccine composition. In yet other compositions, a live, attenuated virus composition may include at least one carbohydrate, at least one protein and at least one high molecular weight surfactants for reducing inactivation and/or degradation of the live, attenuated virus.
    Type: Grant
    Filed: July 22, 2016
    Date of Patent: January 7, 2020
    Assignee: TAKEDA VACCINES, INC.
    Inventors: Dan Stinchcomb, Jorge E. Osorio, O'Neil Wiggan
  • Patent number: 10523814
    Abstract: A robocall management system (RMS) comprises a service switching point switch, a service control point, and a robocall confirmation system, that all cooperate in processing incoming calls to a subscriber. If the call is not a robocall, the call will be delivered to the subscriber as normal. If the call is, or may be, a robocall, then call will be diverted to the robocall confirmation system, which will determine whether the caller is a live person or a computer playing an announcement. If the caller is a live person, then the call is offered to the subscriber. If the caller is a robocaller, then the robocall announcement is recorded by the robocall confirmation system and made available to the subscriber should they choose to listen to it. Various algorithms may be employed along with external data to ascertain a likelihood of whether the call is a robocall.
    Type: Grant
    Filed: August 22, 2017
    Date of Patent: December 31, 2019
    Assignee: NOBLE SYSTEMS CORPORATION
    Inventors: Mark Moore, Karl H. Koster
  • Patent number: 10492070
    Abstract: A user authentication system that analyzes call forwarding information obtained from telecommunication networks, such as through the use of Signaling System No. 7 (“SS7”) protocols, to detect the possibility of fraud. In response to a request to access a network-accessible service, the system performs an initial authentication of provided user account credentials. The system then obtains a telecommunication subscriber identifier that is associated with the user account. Prior to performing additional device-based user authentication, the system obtains call forwarding information for the user. The obtained call forwarding information is then evaluated for potentially fraudulent call forwarding configurations. For example, call forwarding to certain call forwarding numbers, or the use of different call forwarding types, may be indicative of fraud intended to undermine further user authentication.
    Type: Grant
    Filed: October 18, 2017
    Date of Patent: November 26, 2019
    Assignee: TeleSign Corporation
    Inventors: Stacy Lyn Stubblefield, Vladimir Vujovic, Milovan Kovacevic
  • Patent number: 10462302
    Abstract: In a method for executing the forwarding (or other type of routing) of the object of a communication activity (such as a telephone call, SMS, or e-mail), which is sent from a sender (50) to a first data and/or telephone connection (10, 12, 14) on to a second data and/or telephone connection (20, 22, 24), for the second data and/or telephone connection (20, 22, 24), a first person, in particular from the first data and/or telephone connection (10, 12, 14), defines the second data and/or telephone connection (20, 22, 24), a corresponding notification is sent (in particular to the second data and/or telephone connection (20, 22, 24) or otherwise to the related person U2) and then the user U2 is supposed to give an authorization, wherein the valid definition for executing the forwarding/routing is validly defined at the earliest after a first predetermined time period expires and at the latest after a second predetermined time period tmax expires.
    Type: Grant
    Filed: March 8, 2017
    Date of Patent: October 29, 2019
    Assignee: Unify Patente GmbH & Co. LG
    Inventor: Thomas Lederer
  • Patent number: 10440177
    Abstract: The present disclosure is directed to a method and system for routing communications. A plurality of communications-enabled devices are coupled to a communications network. Each communications-enabled device has a device identifier. A user-programmable database associates each of a plurality of user identifiers with a device identifier. A router circuit is coupled to the communications network through a portal communication device having a portal identifier. A user designates a destination user identifier when making a communication. The router circuit switches the call, directing the call to a destination device identifier responsive to the user-programmable database association between the destination user identifier and a device identifier. According to certain aspects, communications are directed to users and are routed to associated equipment, a user identifier serving as a virtual extension number.
    Type: Grant
    Filed: March 20, 2018
    Date of Patent: October 8, 2019
    Assignee: 8x8, Inc.
    Inventors: Jean Vincent, Tony Chan, Jean-Francois Catz
  • Patent number: 10432787
    Abstract: A telecommunication system is configurable so that there can be flexible control of a switching command issued by an application to a platform where the switching command is executable in (a) a first execution mode in which the switching command is executed simultaneous with switching and verified or (b) a second execution mode in which the switching command is executed immediately and without verification. The application can be run to cause the switching command to be sent to the platform and the platform can execute the switching command received from the application. At least one of testing on a case-by-case basis and deciding which execution mode should be utilized for execution of the switching command can also occur before the sending of the switching command and/or before the executing of the switching command.
    Type: Grant
    Filed: January 17, 2019
    Date of Patent: October 1, 2019
    Assignee: Unify GmbH & Co. KG
    Inventor: Claus Rist
  • Patent number: 10405224
    Abstract: A method of and an application server and user equipment for providing at least one of chat and Voice over Internet Protocol, chat/VoIP, services to the mobile user equipment in a mobile telecommunications network. The mobile user equipment comprises a chat/VoIP client for accessing a chat/VoIP service application interfacing the mobile telecommunications network. The chat/VoIP service application interfaces a plurality of proprietary chat/VoIP clients for accessing a plurality of proprietary chat/VoIP communication environments operated by a plurality of chat/VoIP service providers, for providing chat/VoIP services to the chat/VoIP client of the mobile user equipment. The chat/VoIP client and the chat/VoIP service application may be arranged such that privileged use of the mobile telecommunications network is enabled, providing a session between the user equipment and a communication environment with a predetermined or agreed Quality of Service.
    Type: Grant
    Filed: March 16, 2018
    Date of Patent: September 3, 2019
    Assignee: Telefonaktiebolaget LM Ericsson (publ)
    Inventor: Jos Den Hartog
  • Patent number: 10404849
    Abstract: Exchanging information via a designated application includes establishing a voice communication link with a client device; sending a launch command associated with a designated application to the client device via the voice communication link, wherein upon receiving the launch command, the client device is caused to launch the designated application; and exchanging information with the client device through the designated application.
    Type: Grant
    Filed: June 28, 2016
    Date of Patent: September 3, 2019
    Assignee: Alibaba Group Holding Limited
    Inventors: Chaofeng Meng, Xiaowei Chen, Lingyun Chen, Feng Zhu, Ji Xu
  • Patent number: 10389877
    Abstract: A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications.
    Type: Grant
    Filed: March 13, 2017
    Date of Patent: August 20, 2019
    Assignee: Google LLC
    Inventors: Michael Smith, Michael Connelly
  • Patent number: 10341497
    Abstract: An association server in a communication system receives a device identifier of a user device and searches a device-to-token database in order to determine whether the device identifier is currently associated with any device communication token. In response to determining that the device identifier is associated with a device communication token, the association server creates a communication account for the user device on a communication server, and sends a login credential for the communication account to the user device in a message transmitted via a message server. The message is addressed by the device communication token to a predetermined application installed on the user device. The predetermined application on the user device receives the message from the message service, and thereafter automatically logs in to the communication server according to the login credential included in the message.
    Type: Grant
    Filed: July 24, 2018
    Date of Patent: July 2, 2019
    Assignee: Bullhead Innovations Ltd.
    Inventor: Peter S. Warrick
  • Patent number: 10325269
    Abstract: The present invention relates to a home appliance diagnosis system and to a diagnosis method for same, and more particularly, to a home appliance diagnosis system and to a diagnosis method for same, which involve receiving product information on the home appliance, which is outputted in a predetermined signal form from the home appliance, and analyzing the received product information to check the condition of the home appliance and to diagnose faults in the home appliance. According to the present invention, a diagnosis server easily extracts product information from a signal, and improves the accuracy of the product information through a multi-stage verification process when the diagnosis server outputs product information from the signal received thereat to diagnose the home appliance, to thereby achieve improved accuracy and reliability of the result of the diagnosis based on the product information.
    Type: Grant
    Filed: July 6, 2011
    Date of Patent: June 18, 2019
    Assignee: LG ELECTRONICS INC.
    Inventors: Eui Hyeok Kwon, Hyun Sang Kim
  • Patent number: 10321282
    Abstract: A method and system are described for servicing a second line service (“SLS”) based communication request originating from a subscriber's telecommunications device (“TD”) even if the call signal does not include sufficient information to identify the phone number from which the subscriber initiated the call. The method involves associating the SLS phone number of the subscriber, the primary number of the subscriber and the primary number of a third party via a special relationship number.
    Type: Grant
    Filed: August 29, 2017
    Date of Patent: June 11, 2019
    Assignee: MOVIUS INTERACTIVE CORPORATION
    Inventors: George Backhaus, Jignesh Gandhi, Julio Gonzalez, John Green, Philip Lowman, Paul Rubenstein, Mike Speanburg
  • Patent number: 10304452
    Abstract: A voice interactive device constituting an interaction system in which a plurality of voice interactive devices interact with a user, comprises a voice input unit that acquires voice uttered by a user; an information generating unit that generates user utterance information, the user utterance information being information for specifying a voice interactive device having been spoken to by the user; a transmitting/receiving unit that transmits the generated user utterance information to another voice interactive device and that receives, from the other voice interactive device, user utterance information; a determining unit that determines whether or not a response is to be made to the utterance by the user based on the generated and received user utterance information; and an interacting unit that performs interaction with the user on the basis of a result of the determination.
    Type: Grant
    Filed: July 11, 2017
    Date of Patent: May 28, 2019
    Assignee: TOYOTA JIDOSHA KABUSHIKI KAISHA
    Inventors: Satoshi Kume, Kota Hatanaka
  • Patent number: 10306066
    Abstract: Embodiments may include apparatuses, computer readable mediums, and methods to directly connect and engage a visitor to a custom website or application with an operator. In addition, an authentication of visitor's identity entered into an inter-enabled device may be confirmed and carried through to a call center. In an embodiment, a dynamic phone number may be allocated to the visitor. The dynamic phone number may be displayed on the custom website in the visitor's browser when a visitor lands on the custom website or when the visitor authenticates his or her identity through the custom website. When a visitor calls the dynamic number from any device, the call may be directed from a back-end service to an Interactive Voice Response system (IVR), where the visitor may be connected to an operator without additional authentication steps.
    Type: Grant
    Filed: June 22, 2016
    Date of Patent: May 28, 2019
    Assignee: SaleMove, Inc.
    Inventors: Justin DiPietro, Daniel Michaeli, Carlos Paniagua, Urmas Talimaa
  • Patent number: 10289961
    Abstract: A method for presenting search query results is provided. The method may include detecting an occurrence of the trigger event. The method may include determining a category of information based on data associated with the trigger event. The method may include identifying at least one constraint based on the determined category of information. The method may include appending to the identified at least one constraint to the determined category of information. The method may include generating at least one search query. The method may include selecting at least one candidate website based on the category of information. The method may include performing the at least one search query on the at least one candidate website. The method may include filtering each search query result within the search query results. The method may include sending each filtered search query result within the search query results to a user.
    Type: Grant
    Filed: November 24, 2014
    Date of Patent: May 14, 2019
    Assignee: International Business Machines Corporation
    Inventors: Geetika T. Lakshmanan, Martin A. Oberhofer
  • Patent number: 10291775
    Abstract: When authorized, a user of a computing device, such as a smart phone, may associate a telephone number that is assigned to a computing device with other computing devices. The other computing devices may or may not have an assigned device number. A user may also select to use the same number as the originating number of an electronic device. For example, a user may specify that each computing device associated with the user utilizes the same telephone number. The user may also specify that a computing device not utilize an assigned number. The associations of a device number with the computing devices may be stored as implicit registration data and/or as hunt groups.
    Type: Grant
    Filed: April 27, 2018
    Date of Patent: May 14, 2019
    Assignee: T-Mobile USA, Inc.
    Inventors: Shelby Seward, Robert F. Piscopo, Jr.
  • Patent number: 10237403
    Abstract: A system and method of blocking a telecommunication is provided. The present invention may include a network of subscribers in communication with a server. The server is able to count an amount of times a third party attempts a telecommunication with one of its subscribers. Each subscriber may set threshold amount of telecommunications. Once the third party has reached the threshold amount of telecommunications, the telecommunication attempt is blocked from reaching additional subscribers.
    Type: Grant
    Filed: May 26, 2016
    Date of Patent: March 19, 2019
    Inventor: Mark Stephen Block
  • Patent number: 10230840
    Abstract: A method of using a system processing phone call routing, the method including: automatically capturing, by a computer system, call data for each of a plurality of phone calls utilizing a toll free number and routed as referrals to a service, which engages accounting software to automatically track compensation for the referrals by generating an association of the captured phone call data for each of the referrals with compensation for connecting the referrals so as to distinguish the service from phone call referral data and compensation for a plurality of other services receiving other referrals, the engaging initiating digital reporting, via an Internet address, which includes generating, from the association, call referral information related to the service and said compensation for the referrals to the service.
    Type: Grant
    Filed: May 12, 2014
    Date of Patent: March 12, 2019
    Inventor: Peter K. Trzyna
  • Patent number: 10225398
    Abstract: A telecommunication system is configurable so that there can be flexible control of a switching command issued by an application to a platform where the switching command is executable in (a) a first execution mode in which the switching command is executed simultaneous with switching and verified or (b) a second execution mode in which the switching command is executed immediately and without verification. The application can be run to cause the switching command to be sent to the platform and the platform can execute the switching command received from the application. At least one of testing on a case-by-case basis and deciding which execution mode should be utilized for execution of the switching command can also occur before the sending of the switching command and/or before the executing of the switching command.
    Type: Grant
    Filed: October 13, 2017
    Date of Patent: March 5, 2019
    Assignee: Unify GmbH & Co. KG
    Inventor: Claus Rist
  • Patent number: 10205829
    Abstract: When an incoming call is received from a customer, various aspects of a scalable computer-telephony integration system may include receiving an indication of availability from several call agents within the computer-telephony integration system and presenting the indications of availability and identification information for each of the call agents on a display. A user control for searching the call agents may also be presented on the display for use by a first call agent to view an indication of availability for a particular call agent. The customer call may then be transferred from the first call agent to the particular call agent in response to the indication of availability identifying the particular call agent as available.
    Type: Grant
    Filed: June 22, 2018
    Date of Patent: February 12, 2019
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Aaron C. Kammeyer, Randall J. Kirchner, Christopher L. Ward, Louis A. Littell
  • Patent number: 10171963
    Abstract: A call transfer method and terminal are provided. The method includes: sending, by a first terminal, a local number query request to a second terminal by using a near field communication link, where the local number query request is used to request the second terminal to query a local number of the second terminal; receiving, by the first terminal, the local number of the second terminal that is sent by the second terminal; and sending, by the first terminal, a call transfer request to a network side according to the received local number of the second terminal, where the call transfer request is used to request the network side to update a call transfer target of the first terminal to the local number of the second terminal.
    Type: Grant
    Filed: December 31, 2014
    Date of Patent: January 1, 2019
    Assignee: HUAWEI TECHNOLOGIES CO., LTD.
    Inventor: Si Wu
  • Patent number: 10171672
    Abstract: A system includes a contact center to provide an interaction between a customer and an agent workstation of the contact center. A contact center network connects a call from a mobile device to an interactive voice response application. A mobile engagement platform collect authentication information from the mobile device to authenticate a customer using the mobile device. A short message service platform sends a link to connect the mobile device to a mobile application. The mobile engagement server authenticates the customer of the mobile device for the mobile application based on the collected authentication information.
    Type: Grant
    Filed: February 2, 2018
    Date of Patent: January 1, 2019
    Inventors: Cliff Bell, Daniel Stoops, Sergey Fedorov, Herbert Willi Artur Ristock, David Beilis, Adrian Lee-Kwen
  • Patent number: 10171676
    Abstract: A call between a calling party and a called party, one or both of whom may be subscribers to Internet Telephony (IT) services, commences upon the receipt of a call dialed by the calling party to the Plain Old Telephony Service (POTS) number associated with the calling party. A first hub receives the call and routes it to the called party if that party is not an IT services subscriber that is currently on line. If the called party is an IT services subscriber that is on-line, the call is received at an Internet Services Provider serving the called party. The ISP converts the call to an IT format if the call is not already in that format and thereafter delivers the call to the called party.
    Type: Grant
    Filed: February 13, 2017
    Date of Patent: January 1, 2019
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: John Jutten Lawser, Larry Arnise Russell
  • Patent number: 10165105
    Abstract: Disclosed is an apparatus and method for automatic communication mode selection. The method may include detecting a communication by a user equipment. The method may also include determining one or more characteristics associated with the communication, wherein the one or more characteristics comprise user environmental data, public environmental data, or a combination thereof associated with the communication. Furthermore, the method may include selecting a mode for the communication that is different from an original mode of the detected communication based on the one or more characteristics.
    Type: Grant
    Filed: September 19, 2017
    Date of Patent: December 25, 2018
    Assignee: QUALCOMM Incorporated
    Inventors: Ju-Yong Do, Sai Pradeep Venkatraman, Meghna Agrawal, Weihua Gao, Gengsheng Zhang
  • Patent number: 10152874
    Abstract: A method for a positioning server configured to locate positioning devices and to maintain information on users, who are associated with respective positioning devices. The server receives one or more alert messages from an alerting positioning device. Each alert message conveys identifying information of the alerting positioning device. The server uses the identifying information to retrieve a location estimate of the alerting positioning device. The server forms a first set of other positioning devices in a vicinity of the alerting positioning device and sends an assist request message to the positioning devices in the first set. The assist request message indicates the location estimate of the alerting positioning device and/or said descriptive information.
    Type: Grant
    Filed: April 18, 2013
    Date of Patent: December 11, 2018
    Assignees: Airista Flow, Inc., Arista International Oy
    Inventor: Renato Francesco de Lorenzo
  • Patent number: 10154132
    Abstract: A method, apparatus and system for call leg selection is provided. In an embodiment, a call manger is provided which is connected to telephones that have the same telephone number. When the call manager receives an incoming call identifying that telephone number, the call manager sends a query to each of the telephones inquiring as to which telephone should receive the call. Depending on the response, the call manager will route the call to the appropriate one of the telephones.
    Type: Grant
    Filed: September 18, 2015
    Date of Patent: December 11, 2018
    Assignee: BLACKBERRY LIMITED
    Inventor: Richard John George
  • Patent number: 10142470
    Abstract: In an ACD system according to the present disclosure, when an ACD apparatus having a function of automatically assigning incoming telephone calls for reception work to arbitrary reception-staff terminals receives a notification request for information about a distribution order of incoming telephone calls from a reception-staff terminal that is waiting for an incoming telephone call through a network, the ACD apparatus generates incoming-call distribution order information indicating the distribution order of incoming telephone calls for, among one or a plurality of reception-staff terminals, the reception-staff terminal that has made the request, transmits the incoming-call distribution order information to the reception-staff terminal that has made the request through the network, displays the incoming-call distribution order information on a screen of the reception-staff terminal, and thereby notifies a reception staff member that has made the request of the incoming-call distribution order information.
    Type: Grant
    Filed: July 27, 2016
    Date of Patent: November 27, 2018
    Assignee: NEC Platforms, Ltd.
    Inventor: Akihito Tomori
  • Patent number: 10122813
    Abstract: Systems and methods are provided that allow a proprietor of a location or merchant to which a user is interacting through a third party to send a push notification to a user device associated with the user using the third party as a proxy. The provided systems and methods may assign an interaction identifier to the user and interaction when an interaction request is received by the third party that may be later used to identify the user and user device to which a notification received from the proprietor or merchant will be pushed. The user may be able to define rules and settings that limit the scope and timing of the push notifications that can be received, and the third party may determine if notifications received from the proprietor or merchant meet these rules and settings before pushing the notifications to the user device and user.
    Type: Grant
    Filed: September 18, 2017
    Date of Patent: November 6, 2018
    Assignee: PAYPAL, INC.
    Inventor: Max Edward Metral
  • Patent number: 10123184
    Abstract: A method for controlling call forwarding information in an electronic device is provided. The method includes generating call forwarding information, detecting an outgoing event to a partner electronic device, and transmitting the call forwarding information to the partner electronic device.
    Type: Grant
    Filed: August 18, 2015
    Date of Patent: November 6, 2018
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Yeung-Seob Shin, Hee-Deog Kim, Sang-Min Bae
  • Patent number: 10102536
    Abstract: The present disclosure describes systems and methods for automatically rolling-up data associated with one or more geographic units, such as ZIP+4 codes, such that the rollup comprises a minimum number of households to protect anonymity and ensure compliance with privacy regulations, while preserving variance of the underlying data associated with the geographic regions. Data attributes may include demographic data, socio-economic data, lifestyle segmentation, psychographic data, behavioral data, credit data, and other data. The rollup process may involve identifying one or more geographic units with a number of households below a minimum or threshold amount, applying filters to find candidate geographic units for rollup, scoring candidate geographic units to select best pairings for rollup, and repeating until the rollup group has at least the minimum number of households. The process may make trades off between granularity (e.g.
    Type: Grant
    Filed: April 3, 2014
    Date of Patent: October 16, 2018
    Assignee: Experian Information Solutions, Inc.
    Inventors: Andrew John Hickman, Alan Tsang, Yaqi Tao, Shengjun Pan
  • Patent number: 10097649
    Abstract: A method includes the following steps. A request is received to locate one or more convenient communication devices for a recipient of an interaction request. A command is issued to search for the recipient at one or more communication devices. Information related to the recipient is received from the one or more communication devices. A convenience score is computed for each of the one or more communication devices based on the received information. The interaction request is forwarded to one of the one or more communication devices based on the one or more computed convenience scores.
    Type: Grant
    Filed: July 24, 2015
    Date of Patent: October 9, 2018
    Assignee: International Business Machines Corporation
    Inventors: Kuntal Dey, Seema Nagar, Roman Vaculin
  • Patent number: 10069871
    Abstract: A device may receive a first session initiation protocol (SIP) message from another device, and may determine a first timestamp associated with the first SIP message. The first timestamp may represent a receipt time of the first SIP message by the device. The device may determine a second timestamp associated with a second SIP message. The second timestamp may represent a transmission time of the second SIP message by the device, and may be a response to the first SIP message. The device may determine a device latency value representing a difference between the second timestamp and the first timestamp. The device may provide the second SIP message to the other device at the transmission time. The second SIP message may include the device latency value.
    Type: Grant
    Filed: February 1, 2016
    Date of Patent: September 4, 2018
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Yi Jing, Jeffrey R. Evans, Robert P. Faber, Jr., Taral Patel
  • Patent number: 10051443
    Abstract: The present disclosure discloses a method for processing a trunking communication service. The method includes the following steps that: a user equipment receives a trunking communication service request message sent by a trunking core network device, the trunking communication service request message including a service type identifier (101); and the user equipment determines whether to receive the trunking communication service according to the service type identifier (102). The present disclosure also discloses another method for processing a trunking communication service, core network device, user equipment and a storage medium.
    Type: Grant
    Filed: October 29, 2014
    Date of Patent: August 14, 2018
    Assignee: ZTE Corporation
    Inventor: Yan Lin
  • Patent number: 10038781
    Abstract: A system that incorporates the subject disclosure may include, for example, receiving a new call request in response to equipment of a calling party placing a call from a calling-party location to equipment of a called party, wherein the new call request includes an identity of the equipment of the calling party. An identity of the calling-party is determined based on an association between the identity and the equipment of the calling party. A location of the equipment of the calling party is determined and a location indicator is generated based on the identity of the calling-party and the location of the equipment of the calling party. The location indicator is presented to a display of the equipment of the called party. Other embodiments are disclosed.
    Type: Grant
    Filed: October 22, 2013
    Date of Patent: July 31, 2018
    Assignee: AT&T Intellectual Property I, LP
    Inventor: Liaqat Ali
  • Patent number: 9992335
    Abstract: Techniques and technologies for caller assistance systems are described. In at least some embodiments, a system comprises: a processing component; and a caller assistance engine configured to receive a request from a calling device; select a menu execution path associated with the request, the menu execution path defining one or more operations to be performed to achieve an intent of the request; execute the menu execution path including execute the one or more operations to be performed to achieve the intent of the request; determine whether the intent of the request has been achieved; and when the intent of the request has been achieved, connect the calling device with the intent of the request or provide an alert to the calling device that the intent of the request has been achieved.
    Type: Grant
    Filed: October 28, 2016
    Date of Patent: June 5, 2018
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Deepak Vijaywargi, Yicheng Tao, Shashank Singh, Mikhail Birman
  • Patent number: 9973625
    Abstract: A system for sharing and presenting temporary contact information associated with a service personnel. When a user generates an order request, the system generates temporary data indicative of a contact name and a phone number associated with the service personnel. The system sends the temporary data to a media device of the user. The media device stores the temporary data in a secure storage and receives a communication from a service media device associated with the service personnel. The media device presents at least the contact name responsive to the communication. The media device after completion of the communication prevents access to the temporary data stored on the media device.
    Type: Grant
    Filed: October 4, 2016
    Date of Patent: May 15, 2018
    Assignee: Amazon Technologies, Inc.
    Inventor: William Voorhees
  • Patent number: 9967382
    Abstract: A system capable of connecting a home telephone circuit connected to a Public Switched Telephone Network (PSTN) to a server via a data network using an adapter. The system may enable a telephone connected to the home telephone circuit to perform voice commands by sending audio data from the telephone to the server via the data network and the server determining the voice commands included in the audio data. Based on the voice command, the server may send an instruction to the adapter via the data network, the instruction causing the adapter to initiate a telephone call over the PSTN. Additionally, the server may send an instruction to any device associated with a user profile corresponding to the adapter. Thus, the system may enable the telephone to control a number of devices within the home using the voice commands.
    Type: Grant
    Filed: December 28, 2016
    Date of Patent: May 8, 2018
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventors: Gregory Michael Hart, Brian Oliver, Adrian Hurditch, Nawdesh Uppal, Reza Abdollahi
  • Patent number: 9955003
    Abstract: A contact information system provides an independent network authority for providing contact information in connection with incoming calls or messages. The contact information system utilizes a database of communication identifiers to provide contact information for end user devices that receive incoming communications which specify communication identifiers that are stored in the database.
    Type: Grant
    Filed: October 17, 2016
    Date of Patent: April 24, 2018
    Assignee: Neustar, Inc.
    Inventors: Tim Cody, Guido Jonjie S. Sena, Jr., Ken Politz, John Devolites, Michael Cooley
  • Patent number: 9948886
    Abstract: Methods for providing a video communication with a detention environment are provided. In one aspect, a method includes receiving a request from a first user to initiate a video communication with a second user. The video communication uses a shared communications terminal located in a detention environment. The method further includes determining, based on a schedule of the second user, whether the second user is currently available for participating. The method also includes sending a notification to the second user to accept the request when the determination indicates the second user is currently available, and receiving a response to the notification to accept the request. The method further includes initiating the video communication when the response indicates the second user has accepted the request. Either of the users is detained in the detention environment. Systems and machine-readable media are also provided.
    Type: Grant
    Filed: December 28, 2015
    Date of Patent: April 17, 2018
    Assignee: Intelmate LLC
    Inventor: Richard Torgersrud
  • Patent number: 9900431
    Abstract: Concepts and technologies for handling and screening incoming calls are provided. A processor executing instructions associated with a call handling service can detect that a call from a calling party is being routed, via a communication interface, to a called party device associated with a customer. The processor can obtain caller identification data that specifies an identity that is generated by the calling party and intended to be representative of the calling party when presented to the customer by the called party device. The processor can determine an interface identifier associated with the communication interface, and retrieve a call authentication scenario based on the interface identifier. The call authentication scenario can specify a storage location of data. The processor can obtain the data from the storage location, determine a call handling action, prepare a call handling command, and provide the call handling command to a network.
    Type: Grant
    Filed: August 4, 2017
    Date of Patent: February 20, 2018
    Assignees: AT&T Intellectual Property I, L.P., AT&T Mobility II LLC
    Inventors: Barrett Kreiner, Robert Shively, Ryan Schaub