Abstract: A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be restricted to communicating only using an internet protocol so as to restrict the device communication to an internal intranet. Wireless access points may be disposed throughout the environment to route calls and data between the device and a central processing center. By converting a protocol of the communications received from the device to a protocol used by the central processing center, minimal modifications to the central processing center are needed to support a wireless communication infrastructure. Many restrictions and safeguards may be implemented within the phone and system in order to prevent improper use.

Abstract: The present disclosure provides details of a system and method for customizing an inmate communication notification. Such a system provides an inmate different customized notification messages to be played to different called parties. The system includes a list of different contacts, and each of the contacts can be associated with one or more contact numbers. Each contact number is associated with one or more customized notification messages. The customized notification messages include terms, phrases, and sentences that draw the called party's attention and sound familiar to the called party. The customized notification messages include customized text files, audio files, and video files. An inmate chooses one or more customized notification messages to be played to a called party.

Abstract: The present invention relates to a computer implemented method (1000) for generating and presenting on-demand detailing content (120) with communication interface (128) about a product or service (102). The invention facilitates a plurality of first set of users (106) to scan a product or service recognition code (140) and to obtain on-demand detailing content (120) about particular product or service (102) created by second set of users (110) using authoring module (112) and configured the communication user interface (122) to facilitate real-time communication between first set of users (106) and plurality of third set of users (132) over a live video and/or audio call or text.

Abstract: In the present disclosure, systems and methods are described for video gaming in a controlled environment facility. A video game server allows tenants of a controlled environment facility to play video games that are served and monitored by the video game server. In embodiments, users may initiate a game session to play games in a single player mode, competitive multiplayer or cooperative multiplayer mode depending on the game being played. The video game server maintains block lists for each user such that those users may not initiate or engage in the same game sessions with each other. In game sessions with two or more users, the video game server allows users to communicate via audio or text communications. The video game server may monitor those communications for potential security concerns. Users may also view videos of previously completed or live game sessions, subject to similar security monitoring measures.

Abstract: Solutions are disclosed that provide for proxy-call session control function (P-CSCF) awareness of access point name (APN) or data network name (DNN). This permits the P-CSCF to enforce policies regarding use of internet protocol (IP) multimedia subsystem (IMS) resources, such as certain voice codecs (e.g., enhanced voice services, EVS) that use larger amounts of bandwidth, based on the APN/DNN assigned to a user equipment (UE). For example, certain IMS resources may be prioritized for home UEs over mobile virtual network operator (MVNO) UEs, or outbound roamers over inbound roamers, leveraging the P-CSCF's awareness of APN/DNN. In some examples, a packet gateway (PGW) or session management function (SMF) inserts APN/DNN information into a session initiation protocol (SIP) message going to the P-CSCF. In some examples, the P-CSCF retrieves APN/DNN information from a policy and charging rules function (PCRF) or a policy control function (PCF).

Abstract: Apparatus and methods concerning call routing are disclosed. In an example embodiment, a call alert message, indicative of the call answer options, is communicated from a data-communications server to the communication device, determined in response to receiving an incoming call for a communication device at the server. A selected option is received from the communication device. In response to the selected option indicating the first call answer option, the call is routed to the communication device as a call via a data network or in response to the selected option indicating the second call answer option, the call is routed to the communication device via a PSTN.

Abstract: The technology described herein includes a method of receiving, by a phone, audio data from an application running on a computing system coupled to the phone; sending the audio data to an audio output device coupled with the phone; and detecting an incoming phone call to the phone and automatically handling the incoming phone call, based at least in part on one or more preferences of a user of the phone, while receiving the audio data from the application and sending the audio data to audio output device.

Abstract: The present invention relates to a method for managing IoT devices by a security fabric.

Abstract: Briefly, example methods, apparatuses, and/or articles of manufacture are disclosed that may be implemented to represent an identity network corresponding to a communications device subscriber in an electronic or digital domain. The method may include transmitting a message to a communications device. Responsive to the transmitted message, an authenticator may receive a signal to verify that a subscriber having a real-world identity is co-located with the communications device. The method may continue with establishing, in an electronic or digital domain, two or more nodes of an identity network corresponding to aspects of the real-world identity of the subscriber, the identity network being attached to the real-world identity via a persistent identifier, and the two or more nodes of the identity network being linked via one or more relationships.

Abstract: Various aspects of the present disclosure generally relate to wireless communication. In some aspects, a first user equipment (UE) may identify an active state of a first sidelink (SL) discontinuous reception (DRX) cycle of the first UE and an active state of a second SL DRX cycle of a second UE. The first UE may transmit, to the second UE based at least in part on an overlap between the active state of the first SL DRX cycle and the active state of the second SL DRX cycle, an indication associated with adjusting the first SL DRX cycle or the second SL DRX cycle. Numerous other aspects are described.

Abstract: Provided is a method for initiating a mobile voice call from a caller UE to a callee UE having a SIM card associated with a callee phone number, which callee phone number is a E.164 compliant MSISDN. The method includes providing a software function at the callee UE, which software function is associated with a receiving address comprising the callee phone number, and configuring a call forwarding function in a first network, being activated for the callee phone number and configured for forwarding CS voice calls to a forwarding phone number associated with a VOIP service. The method also includes the caller UE calling the callee phone number, the first network performing the call forwarding to the VOIP service, the VOIP service identifying the callee UE, and the VOIP service initiating the call between the caller UE and the software function using the receiving address.

Abstract: Systems, devices, apparatuses, components, methods, and techniques for generating and playing a selectable content depth media program are provided. Media content items are edited to produce selectable depth media segments which are assembled into selectable depth media programs. A media-playback device is configured to navigate and play the selectable depth media program through interaction by a listening user. The user selects the desired content depth for each media segment.

Abstract: Systems and methods for controlling routing in premises management systems are described. A system may comprise a server located external to a premises. The server may be configured to receive, from a user device located external to the premises, a request for content from a premises device located at the premises. The server may be configured to transmit, to a gateway device located at the premises, a request to cause transmission of the content. The gateway device may configured to determine, based on the request to cause transmission of the content and a capability of a network, a routing protocol for transmission of the content. The gateway device may be configured to cause transmission of the content. The transmission of the content may use the determined routing protocol. The transmission of the content may be via the network.

Abstract: An apparatus enables communication between a user device and a communication server. The apparatus receives a device identifier of the user device and determines after searching a device-to-token database that the device identifier is not associated with any device communication token. The apparatus activates a predetermined application on the user device, and thereafter receives a device communication token of the predetermined application. A mapping of the device communication token with the device identifier is stored in the device-to-token database after which a communication account is created for the user device on a communication server. A login credential for the communication account is sent to the user device in a message addressed to the predetermined application and transmitted via a message server. The predetermined application on the user device receives the message, and thereafter automatically logs in to the communication server according to the login credential in the message.

Abstract: A computer system includes a calendar containing appointments. The system also includes one or more logic modules. Each logic module specifies a condition and a corresponding action. The profile may be applied to context data, such as data representing the current time, to perform the actions specified by the logic modules in response to detecting that the context data satisfies the conditions specified by the logic modules. In particular, the actions specified by the logic modules may be performed in response to detecting that the current time falls within the time period of an appointment on the calendar.

Abstract: Customers can become bored with an interaction with an agent. By providing speech and/or images, of a celebrity disguising the speech, and/or image, of the agent, customers can appear to interact with a particular celebrity. As a result, customers are more likely to stay engaged and have a positive experience. The celebrity, or a particular persona of a celebrity, may be selected from customer preferences and/or a purpose of the call. For example, a movie star's role may have a persona, such as a “heavy,” suitable for collection calls (audio or audio-video), whereas a scientific or technical innovator may be selected for technical support calls.

Abstract: Apparatus and methods concerning call routing are disclosed. In an example embodiment, a call alert message, indicative of the call answer options, is communicated from a data-communications server to the communication device, determined in response to receiving an incoming call for a communication device at the server. A selected option is received from the communication device. In response to the selected option indicating the first call answer option, the call is routed to the communication device as a call via a data network or in response to the selected option indicating the second call answer option, the call is routed to the communication device via a PSTN.

Abstract: A method and system to allow the exchange of information between a person's mobile device and a business, institution, organization, agency, etc. to send, as per request, information that is required or is relevant to the parties, without having to interrupt the call. The businesses, institutions, organizations, agencies, etc. can be for instance, a 911 dispatcher office, a merchant that operates through the phone or a service provider, though such examples are not considered limiting.

Abstract: Implementations set forth herein relate to providing notifications regarding events that may interrupt content being rendered at an interface. The notifications can be preemptive and/or can indicate a predicted time and/or source for the events. The event can be, for example, a person attempting to contact a user who is viewing content at a display interface. The person can be associated with a food delivery that has been ordered by the user via a delivery application. An application, such an automated assistant application, can predict when the person is expected to arrive with the food delivery, and generate a notification ahead of the person arriving. In some implementations, the notification can be rendered at a scrubber user interface (UI) at a location corresponding to the time that the food delivery is expected to arrive, thereby putting the user on notice of when the streaming content may be interrupted.

Abstract: A computer system includes a calendar containing appointments. The system also includes one or more logic modules. Each logic module specifies a condition and a corresponding action. The profile may be applied to context data, such as data representing the current time, to perform the actions specified by the logic modules in response to detecting that the context data satisfies the conditions specified by the logic modules. In particular, the actions specified by the logic modules may be performed in response to detecting that the current time falls within the time period of an appointment on the calendar.

Abstract: In a method of configuring a private branch exchange remotely, a user transmits configuration data to a local private branch exchange via a callable device. The local private branch exchange transmits the configuration data to a remote private branch exchange. Thereby, the user can conveniently configure the private branch exchange configuration or the private branch exchange service of the remote private branch exchange. Besides, the method of configuring a private branch exchange remotely can be applied to private branch exchanges manufactured by different manufacturers as well as private branch exchanges managed by different enterprises or organizations.

Abstract: Techniques described provide for transferring calls between a first user equipment (UE) and a second UE. One implementation may include receiving a request to transfer a call, which has been established between the first UE and a third party device, to be between a second UE and the third party device. Location information for the first and second UEs may be received. A determination may be made to determine whether the first and second UE are in proximity to each other. In the event that a determination is made that the first and second UE are in proximity to each other, the established call may be transferred from the first UE to the second UE. Other aspects and features are also claimed and described.

Abstract: Systems and methods are used to generate contact type predictions that route user customer service requests within a support platform. The contact type predictions are generated using a hybrid model that includes a deep learning component and a business logic component. The deep learning component may generate a multi-channel output based on text features and context features. The multi-channel output is modified based on one or more business rules to generate the contact type predictions.

Abstract: In some implementations, a cloud computing system that executes a function may receive an indication of an electronic communication to occur between a customer and an agent. The cloud computing system that executes the function may determine a classification of the electronic communication based on a first set of rules stored in a database of the cloud computing system and attributes associated with the electronic communication. The cloud computing system that executes the function may select, based on the classification of the electronic communication, a target queue from a plurality of potential queues to be associated with the electronic communication based on a second set of rules stored in the database. The cloud computing system that executes the function may select the agent from a plurality of potential agents for the electronic communication based on an association between the agent and the target queue.

Abstract: Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a contact center including ordering one or more contacts, ordering one or more agents, comparing a first difference in ordering between a first contact and a first agent in a first pair with a second difference in ordering between a second contact and a second agent in a second pair, and selecting the first pair or the second pair for connection based on the comparing, wherein the first contact and the second contact are different or the first agent and the second agent are different.

Abstract: Methods, systems, and apparatus include computer programs encoded on a computer-readable storage medium for dynamic contact information assignment. A method includes: identifying a pool of telephone numbers; assigning the telephone numbers to a pool manager; allocating by the pool manager, subsets of the telephone numbers to a plurality of allocators, each allocator responsible for allocating telephone numbers to an associated group of content sponsors; determining a first allocation of a first subset, the first allocation being distributed among the content sponsors associated with a first allocator, creating first pools each associated with a respective one of the content sponsors associated with the first allocator; reclaiming one or more telephone numbers from a pool of the first pools; and assigning ones of the reclaimed telephone numbers by the first allocator into either other pools of the first pools or back to the pool manager for allocation to other allocators.

Abstract: Methods and systems for a collaborative work environment. One system includes a monitoring computer communicatively coupled to a first computer-aided workstation and a second computer-aided workstation. The monitoring computer includes an electronic processor configured to receive, from the first computer-aided workstation, a first datastream associated with a first incident, receive, from the second computer-aided workstation, a second datastream associated with at least one selected from the group consisting of a second incident and a user of the second computer-aided workstation, and analyze each of the first datastream and the second datastream to determine a collaboration recommendation.

Abstract: Various examples are disclosed for predictive allocation of computing resources based on the predicted location of a user. A computing environment can generate a predictive usage model that predicts a location of a user and allocate computing resources, such as VDI sessions or VMs, to a host device that optimizes latency to the predicted location.

Abstract: An apparatus enables communication between a user device and a communication server. The apparatus receives a device identifier of the user device and determines after searching a device-to-token database that the device identifier is not associated with any device communication token. The apparatus activates a predetermined application on the user device, and thereafter receives a device communication token of the predetermined application. A mapping of the device communication token with the device identifier is stored in the device-to-token database after which a communication account is created for the user device on a communication server. A login credential for the communication account is sent to the user device in a message addressed to the predetermined application and transmitted via a message server. The predetermined application on the user device receives the message, and thereafter automatically logs in to the communication server according to the login credential in the message.

Abstract: Certain aspects of the disclosure are directed to customization of a contact center, using a data communications server. According to a specific example, the data communications server includes circuitry configured and arranged to provide data communications services to a plurality of remotely-situated client entities. The data communications server further provides a graphical user interface (GUI) for each respective remotely-situated client entity, the GUI including a display of communications-based campaigns, interactive voice response (IVR) tools, and data analytics. Moreover, the data communications server provides a display on the GUI including selectable components to create for the associated remotely-situated client entity, a customization for handling incoming data communications by the data communications server. Accordingly, the data communications server may handle communications for the associated remotely-situated client entity according to the provided customization.

Abstract: Apparatus and methods concerning call routing are disclosed. In an example embodiment, a call alert message, indicative of the call answer options, is communicated from the VoIP server to the communication device, determined in response to receiving an incoming VoIP call for a communication device at a VoIP server. A selected option is received from the communication device. In response to the selected option indicating the first call answer option, the call is routed to the communication device as a VoIP call via a data network. In response to the selected option indicating the second call answer option, the call is routed to the communication device via a PSTN.

Abstract: A persistent virtual area that supports establishment of respective presences of communicants operating respective network nodes connected to the virtual area even after all network nodes have disconnected from the virtual area is maintained. A presence in the virtual area is established for a user of a Public Switched Telephone Network (PSTN) terminal device. Transmission of data associated with the virtual area to the PSTN terminal device.

Abstract: Methods, systems, and apparatus for call prompting when a call initiated by a terminal is unconnected during a call between two other terminals. In one example method, a first interface, indicating that the first terminal is in a call with a second terminal, is displayed on the first terminal. If a third terminal initiates a call to the first terminal, a second interface, indicating the call initiated by the third terminal, is displayed on the first terminal, and a sound, which includes a call voice and a prompt tone of the initiated call, is output. If the third terminal's initiated call is rejected, the call voice is output on the first terminal, and the prompt tone stops being output. If the third terminal stops initiating the call, the first interface is displayed on the first terminal, and the call voice between the first terminal and the terminal continues being output.

Abstract: A method of and an application server and user equipment for providing at least one of chat and Voice over Internet Protocol, chat/VoIP, services to the mobile user equipment in a mobile telecommunications network. The mobile user equipment comprises a chat/VoIP client for accessing a chat/VoIP service application interfacing the mobile telecommunications network. The chat/VoIP service application interfaces a plurality of proprietary chat/VoIP clients for accessing a plurality of proprietary chat/VoIP communication environments operated by a plurality of chat/VoIP service providers, for providing chat/VoIP services to the chat/VoIP client of the mobile user equipment. The chat/VoIP client and the chat/VoIP service application may be arranged such that privileged use of the mobile telecommunications network is enabled, providing a session between the user equipment and a communication environment with a predetermined or agreed Quality of Service.

Abstract: A system that creates and automatically builds one or more entity models that are derived from communication-based information received over a network. Building the entity models uses machine learning, a user interface, a sentiment analyzer, a communication monitoring agent and an automated bot. Bots are created based on a bot template. New communication-based information is analyzed and processed to improve the entity model, to keep the bot up-to-date, and to update other services and products that the entity relies on. The system enables a business to cluster other entities together to assist in identifying competitors. The system provides analytical information about how users journey through an entity model. The system automatically maintains listings such as frequently asked questions. The system works in a networked environment, which may be a distributed network.

Abstract: A database stores unique associations between account identifiers and mobile-network telephone numbers assigned by a mobile network to mobile communications devices. The account identifiers are also associated with voice-over-IP (VoIP) telephone numbers. Voice calls between the mobile communications devices are made as voice-over-IP (VoIP) calls using respective VoIP telephone numbers. Tracking of the VoIP calls is performed through the mobile network using respective mobile-network telephone numbers, so that a prepaid balance can be enforced.

Abstract: In a Personal Emergency Response System (PERS) service, activation of a wearable call device by a PERS client causes a speakerphone console to connect with a PERS call center to enable the PERS client to converse with a call center operator while a PERS client profile is retrieved from a PERS database and displayed on a display component at the PERS call center. From the profile, values of a set of features are generated for the PERS client. An emergency dispatch risk prediction or other risk prediction is computed over a future time horizon for the PERS client based on the generated values of the set of features, and is displayed on the display component. The risk prediction may be wirelessly sent to a mobile device for display on the mobile device.

Abstract: An apparatus for processing messages is provided. The apparatus includes a computer processor and a data storage device, the data storage device having a message transform module and a message provision module including non-transitory instructions operative by the processor to receive a producer message from a message producer, the producer message being structured according to a producer message schema, the producer message schema defining a plurality of producer message fields, transform the producer message to obtain a subscriber message, wherein transforming the producer message includes applying a subscriber message transform including a set of rules for converting a message from the producer message schema to a subscriber message schema associated with a message subscriber, the subscriber message schema defining a plurality of subscriber message fields, and provide the subscriber message to the message subscriber.

Abstract: Systems, devices, apparatuses, components, methods, and techniques for generating and playing a selectable content depth media program are provided. Media content items are edited to produce selectable depth media segments which are assembled into selectable depth media programs. A media-playback device is configured to navigate and play the selectable depth media program through interaction by a listening user. The user selects the desired content depth for each media segment.

Abstract: An apparatus enables communication between a user device and a communication server. The apparatus receives a device identifier of the user device and determines after searching a device-to-token database that the device identifier is not associated with any device communication token. The apparatus activates a predetermined application on the user device, and thereafter receives a device communication token of the predetermined application. A mapping of the device communication token with the device identifier is stored in the device-to-token database after which a communication account is created for the user device on a communication server. A login credential for the communication account is sent to the user device in a message addressed to the predetermined application and transmitted via a message server. The predetermined application on the user device receives the message, and thereafter automatically logs in to the communication server according to the login credential in the message.

Abstract: The disclosure herein describes automatically unsubscribing from automated calls based on automated call audio patterns. Audio data of an incoming call is accessed and an incoming call audio pattern is generated based on the audio data of the incoming call. The incoming call audio pattern is compared to an automated call audio pattern set by a call screening engine. Based on the comparison, the user is prompted for a call response instruction. Based on the call response instruction from the user, the call screening engine identifies an unsubscribe operation indication in the incoming call audio pattern, performs an unsubscribe operation associated with the identified unsubscribe operation indication, and updates the automated call audio pattern set based on the incoming call audio pattern. The disclosure enables efficient handling of automated calls and reduces user interaction necessary to unsubscribe from associated call lists.

Abstract: A mechanism for filtering communication including receiving an incoming call from a calling party, the incoming call being directed to a called party. The mechanism further comprises obtaining calling party information comprising a value of at least one descriptive parameter of the calling party and obtaining historical called party information relating to past activities of the called party. One or more call-handling rules are generated based on the historical called party information, each call-handling rule defining how to handle an incoming call based on a descriptive parameter of a calling party. The calling party information is processed according to the one or more call-handling rules to determine how to handle the received incoming call.

Abstract: A method and apparatus for controlling a second mobile device in response to a first mobile device having no connection to a telephony service. In response to receiving a first control signal including the first unique identifier and from the telephony service, the first unique identifier is used to identify the first group. The data is targeted to the first mobile device. In response to the first mobile device not being connected to the broker service apparatus and the second mobile device being connected to the broker service apparatus, a second control signal, which includes the identifier of the first mobile device, is issued to the second mobile device in order to forward the data to the second mobile device.

Abstract: The disclosure provides a method for call control and related products. The method includes the following. In response to a mobile terminal receiving an incoming call request, a priority of the incoming call request is obtained; when the priority of the incoming call request is lower than a preset priority, whether a user is in a first state is determined; based on a determination that the user is in the first state, the incoming call request is rejected.

Abstract: The present disclosure describes systems and methods for automatically rolling-up data associated with one or more geographic units, such as ZIP+4 codes, such that the rollup comprises a minimum number of households to protect anonymity and ensure compliance with privacy regulations, while preserving variance of the underlying data associated with the geographic regions. Data attributes may include demographic data, socio-economic data, lifestyle segmentation, psychographic data, behavioral data, credit data, and other data. The rollup process may involve identifying one or more geographic units with a number of households below a minimum or threshold amount, applying filters to find candidate geographic units for rollup, scoring candidate geographic units to select best pairings for rollup, and repeating until the rollup group has at least the minimum number of households. The process may make trades off between granularity (e.g.

Abstract: Systems and processes are provided for dynamically adjusting and routing signals and communications. According to one aspect, one or more codecs applied to the signals may be switched or changed to manage signal quality. According to another aspect, communications may be re-routed to an intended recipient entirely over the Internet. The systems and processes described herein are especially well suited for use in connection with detention environments.

Abstract: Embodiments herein relate to compositions of and methods for live viruses. In certain embodiments, a live, attenuated virus composition includes, but is not limited to, one or more live, attenuated viruses and compositions to reduce inactivation and/or degradation of the live, attenuated virus. In other embodiments, the live, attenuated virus composition may be a vaccine composition. In yet other compositions, a live, attenuated virus composition may include at least one carbohydrate, at least one protein and at least one high molecular weight surfactants for reducing inactivation and/or degradation of the live, attenuated virus.

Abstract: A robocall management system (RMS) comprises a service switching point switch, a service control point, and a robocall confirmation system, that all cooperate in processing incoming calls to a subscriber. If the call is not a robocall, the call will be delivered to the subscriber as normal. If the call is, or may be, a robocall, then call will be diverted to the robocall confirmation system, which will determine whether the caller is a live person or a computer playing an announcement. If the caller is a live person, then the call is offered to the subscriber. If the caller is a robocaller, then the robocall announcement is recorded by the robocall confirmation system and made available to the subscriber should they choose to listen to it. Various algorithms may be employed along with external data to ascertain a likelihood of whether the call is a robocall.

Abstract: A user authentication system that analyzes call forwarding information obtained from telecommunication networks, such as through the use of Signaling System No. 7 (“SS7”) protocols, to detect the possibility of fraud. In response to a request to access a network-accessible service, the system performs an initial authentication of provided user account credentials. The system then obtains a telecommunication subscriber identifier that is associated with the user account. Prior to performing additional device-based user authentication, the system obtains call forwarding information for the user. The obtained call forwarding information is then evaluated for potentially fraudulent call forwarding configurations. For example, call forwarding to certain call forwarding numbers, or the use of different call forwarding types, may be indicative of fraud intended to undermine further user authentication.

Abstract: In a method for executing the forwarding (or other type of routing) of the object of a communication activity (such as a telephone call, SMS, or e-mail), which is sent from a sender (50) to a first data and/or telephone connection (10, 12, 14) on to a second data and/or telephone connection (20, 22, 24), for the second data and/or telephone connection (20, 22, 24), a first person, in particular from the first data and/or telephone connection (10, 12, 14), defines the second data and/or telephone connection (20, 22, 24), a corresponding notification is sent (in particular to the second data and/or telephone connection (20, 22, 24) or otherwise to the related person U2) and then the user U2 is supposed to give an authorization, wherein the valid definition for executing the forwarding/routing is validly defined at the earliest after a first predetermined time period expires and at the latest after a second predetermined time period tmax expires.