Abstract: A method and system for registering a client for a call-pickup service and for executing the call-pickup service for a new call placed to a given communication device. The call-pickup service may carried out, in part, by providing the client with notification of when the new call is placed to the given communication device, the client requesting that the new call be re-routed to a location other than the given communication device, and a server re-routing the new call to the location other than the given communication device. The location other than the given communication device may be the client that registers for the call-pickup service or another location.

Abstract: A system and method for preventing or facilitating communications between individuals who reside in detention environments (such as e.g., prisons or correctional facilities) and individuals who are not in such detention environments using an automated authentication or verification.

Abstract: A system for handling call transfer contains a talker computer for providing a batch notification that enables a central data server to identify a batch of one or more customer records for calling, a central data server for receiving the batch notification that enables the central data server to identify the batch of one or more customer record, and a dialing agent computer for providing a connected notification that a customer that has been called has been connected, referred to herein as a connected customer, via a call, wherein a customer record of the connected customer is associated with the batch, wherein the central data server provides an identify notification and the talker computer receives the identify notification that enables the talker computer to distinguish the connected customer record, wherein the connected customer record is associated with the batch.

Abstract: A sender is identified based at least in part on originator identification information associated with an incoming communication. A message recipient is then determined based at least in part on the identified sender and one or more databases associated with message recipients by comparing the originator identification information to one or more entries in the one or more databases. The incoming communication is routed to the determined message recipient of a shared mailbox of a unified messaging system. An intended recipient is identified among the owners of the shared unified messaging mailbox owners. Only the determined message recipient is notified of the deposited message, based on the dynamic information derived from each deposited message.

Abstract: Systems and methods for terminating telephony communications to a mobile telephony device that is roaming outside of its native service area make use of a forwarding termination service. The forwarding termination service causes the native mobile telephony service provider that provides service to the mobile telephony device to forward incoming telephony communications directed the native telephone number of the mobile telephony device to a forwarding access number. The forwarding termination service receives telephony communications directed to the forwarding access number, and then terminates the telephony communication to the mobile telephony device via any one of multiple different methods. The mobile telephony service provider can be instructed to implement and cancel call forwarding instructions by dialing a special character string on the mobile telephony device.

Abstract: Methods and apparatus for managing interruptions in a multiple communication mode environment are provided herein. For example, a method may include receiving at least first and second instances of communication data associated with first and second communication modes; obtaining first and attribute data related to the first and second instances of communication data; classifying the first and second instances of communication data into first and second categories based on the first and second attribute data using the interruption management device; and determining whether to interrupt a user by delivering the first instance of communication data or the second instance of communication data based on the first and second categories, respectively. The first category and the second category may be selected from a plurality of predetermined categories using a classification algorithm. The first communication mode may be different than the second communication mode.

Abstract: Methods and apparatus to perform call screening in a voice over Internet protocol (VoIP) network are disclosed. Disclosed example methods include receiving a call screening termination message at a feature server of an Internet protocol multimedia subsystem, initiating a communication session between a first user device operable with the Internet protocol multimedia subsystem and a second user device operable with the Internet protocol multimedia subsystem in response to the call screening termination message, the first and second user devices being involved in a call screening session, and releasing a signaling resource of a messaging server, the signaling resource having been used in the call screening session.

Abstract: A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user.

Abstract: The present invention allows a user to screen messages being left at a hosted voicemail system from a telephone terminal. Incoming calls intended for the telephone terminal are routed to the voicemail system immediately or after attempting to connect incoming call to the telephone terminal. As the caller is leaving a message at the voicemail system, a connection between the incoming call, voicemail system, and telephone terminal is established to allow the user to listen to the message and decide whether to take the call. The user may decide to take the call or let the caller finish leaving the message. In one embodiment, the telephone terminal is equipped to open only the speaker channel for monitoring the message and will provide a fully bi-directional connection if the user takes the call. The supporting switch and telephone terminal communicate with each other to facilitate the monitoring and taking of calls.

Abstract: Personal mobility, multiparty control, and device augmentation features are provided within a voice-over-Internet protocol environment, such as a distributed feature composition (DFC) telecommunications architecture. The personal mobility features allow a caller to be identified to a callee using a desired identifier in place of an identifier of the device from which a call is made. Such personal mobility features are made available in multiparty calling environments and after mid-call moves. Device augmentation features provide enhanced calling options to a device that may otherwise be unequipped to provide such options, thus enabling personal mobility and multiparty control features across a wide variety of telecommunications devices.

Abstract: Provided is a software entity adapted to operate in a first network on behalf of a relocatable device to negotiate services for the relocatable device from the network, and to be transportable or replicable to operate in a second network to negotiate services for the relocatable device from the second network.

Abstract: A telephone communication control apparatus is provided that ensures a user to be reached by a person who is calling the user without requiring the user to open a number, which identifies the user, to the party. The apparatus includes a registry in which at least status information that indicates status of each of a number of members is registered, wherein the number of members share a fixed telephone terminal and respectively have communication terminals. The apparatus includes— an authentication unit that authenticates a calling subscriber number of a call based on calling subscriber information in which calling subscriber numbers approved to have a session with the members are indicated when the call is made to the number of the fixed telephone terminal. The apparatus includes— a transfer control unit that transfers the call that is authenticated at the authentication unit to a communication terminal based on the information in the registry.

Abstract: Techniques for bypassing call screening in a call messaging system. In one embodiment, for example, a method performed by one or more computing devices comprises: receiving an incoming call from a device of a caller; determining whether a bypass condition exists for the incoming call; and in response to determining that the bypass condition exists, causing the incoming call to be connected to a device of a callee without performing a call screening action of a call screening rule that, based at least in part on one or more conditions of the call screening rule, applies to the incoming call.

Abstract: A communication system comprises a communication platform and a wireless service node. The communication platform receives first signaling for a call to a telephone number, and in response, transfers second signaling to alert a packet network appliance of the call, and the communication platform transfers third signaling. The wireless service node receives the third signaling, and in response, transfers fourth signaling to alert a wireless telephone of the call. The wireless telephone and the packet network appliance are simultaneously alerted of the call.

Abstract: Methods and systems are provided for monitoring calls routed to a telephone network voice mail system from a variety of remote telephone locations. When a subscriber receives a telephone call, a determination is made as to whether the subscriber's line is busy or whether the call goes unanswered. If remote call monitoring services are activated, a three-way communication is set up between the calling party, the voice mail system and the subscriber via a remote call monitoring directory number provided by the subscriber. The subscriber is patched into the call on a listen-only basis, but upon command by the subscriber, the subscriber may answer the call. The subscriber may set up a number of remote call monitoring filters, including an “always monitor” list, a “never monitor” list, and a schedule of days or times during which the subscriber allows or excludes remote call monitoring.

Abstract: Methods and apparatus to route a communication session directly to a voicemail mailbox are disclosed. An example method includes receiving a communication session initiation message from a caller at a source telephone number, the communication session initiation message including a destination telephone number and a direct voicemail feature identifier, determining that the direct voicemail feature identifier indicates that the caller requests that the call be sent to a voicemail mailbox associated with the destination telephone number, and forwarding the call directly to the voicemail mailbox associated with the destination telephone number without ringing the destination telephone number.

Abstract: A system for managing customer-to-business voice communication has a network-connected communications device and instructions executable on the communications device from a non-transitory physical medium, the instructions providing a first function for determining if a destination asserted requires treatment, a second function for sending data from the communications device to a network-connected server, a third function for receiving alternative destination information from the server, and a fourth function for establishing communication with the business based on the returned destination information.

Abstract: Methods and apparatus for forwarding communications, such as telephone calls over a voice network, are provided. A user accesses a data network to specify one or more rules for forwarding telephone calls. For example, the user may use an electronic calendar to specify patterns for forwarding their telephone calls. These patterns may include one or more rules for determining a forwarding pattern, and one or more time periods specifying when the pattern is effective. The rules are provided to a service center which provides configuration information to the voice network. The voice network then forwards calls based on the configuration information for the time periods specified by the user.

Abstract: Systems and methods are provided for establishing a communication session. A communication setup request with a service address may be received by a communication server from a first communication device. At least two communication devices associated with the service address may be identified. The communication server may transmit a call setup request to the at least two communication devices. A communication session can be established exclusively between the first communication device and a first one of the at least two communication devices that responds to the call setup request.

Abstract: A call forwarding server in a telephony network is configured to provide an authorization function during activation of a call forwarding service. In response to receiving a forwarding request including initiating and terminating telephone numbers (TN), the call forwarding server generates and sends a request for the terminating TN to obtain authorization for the forwarding service. In response to receiving an authorization response for enabling call forwarding, the call forwarding server enables call forwarding for the initiating TN by updating a call forwarding record to include an entry including the initiating TN and the terminating TN. Communications placed to the initiating TN are automatically forwarded to the terminating TN once the forwarding service is enabled.

Abstract: Systems and methods for updating electronic calendar information. Speech is received from a user at a vehicle telematics unit (VTU), wherein the speech is representative of information related to a particular vehicle trip. The received speech is recorded in the VTU as a voice memo, and data associated with the voice memo is communicated from the VTU to a computer running a calendaring application. The data is associated with a field of the calendaring application, and stored in association with the calendaring application field.

Abstract: When a communication is directed to an intended recipient, a determination may be made by an intelligent communication disposition manager as to whether one or more available communication devices of the intended recipient are available for routing the incoming communication either based on device availability or routing previously defined by the intended recipient. The intelligent communication disposition manager may utilize presence data of the intended recipient for sending a notification of the incoming communication to one or more of the intended recipient's available communication devices. The intended recipient may select a preferred call routing option for the incoming call/message to be sent. Based on the real-time response from the intended recipient, the call/message may be routed to his/her preferred communication device.

Abstract: A monitoring device 132 provides a shared call stack to a monitored extension and one or more proxy extensions. For example, the monitored extension is a boss' extension in a business environment, and the proxy extension is an extension for a boss' secretary. The monitoring device 132 detects an incoming call for the monitored extension. The incoming call is redirected, by the monitoring device 132, to a shared extension that is associated with the monitored extension. The shared extension has a shared call stack. The shared call stack has a call stack position that is shared with a proxy extension. The incoming call is made available as a call option in the call stack position so that the monitored extension and the proxy extension can user the monitoring device to perform call functions on the incoming call. The monitoring device can also perform call functions on outgoing calls.

Abstract: A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user.

Abstract: An architecture is presented that automatically detects a location of a user and forwards messages to a pre-configured number associated with the detected location. A location system is provided that comprises a location component and a routing component. The location component publishes presence information of a mobile device. The presence information is associated with a physical location of the mobile device. Once the mobile device's presence information is published, the routing component automatically sets the call forwarding to the physical location for communication to a user of the mobile device. The message is routed to a pre-configured number associated with the physical location of the mobile device. A user of the mobile device pre-configures numbers associated with various frequently visited physical locations (e.g., home, club, etc.).

Abstract: The present invention relates to a message-based notifying method for notifying a waiting queue and an application server, wherein the method includes: sending, by a calling terminal, a call request to a called terminal; forwarding, by an application server, to the called terminal the call request sent from the calling terminal, and determining from a response message returned from the called terminal whether the called terminal is in an idle status; and if the called terminal is in a busy status, then adding by the application server the calling terminal into a waiting enqueuing queue of the called terminal, and sending to the calling terminal a waiting notification message containing a waiting queue value corresponding to the calling terminal; or if the called terminal is in an idle status, then establishing directly a communication connection between the calling terminal and the called terminal.

Abstract: A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster thereby allowing access to all functions through internet connections.

Abstract: A processor is configured to receive call records from telecommunication network and load the call records into a telephone number (TN) list. Local Routing Number (LRN) data identifying ported numbers are obtained from a reference database and applied to the call records to enrich the call records with ported information. Also, Local Exchange Routing Guide (LERG) data associated with the LRN data are obtained from the reference database and applied to the call records to enrich the call records with LERG information. Based on the LERG information, an originating carrier from a routing carrier for the call records is distinguished. The originating carrier is a carrier originating a call and passing the call to the routing carrier for delivery to its final destination. The ownership to the call records are assigned based on the originating carrier.

Abstract: A telephone adapted to switch a voice call from an Instant Messaging (IM) based voice network to a cellular voice network.

Abstract: A client-side signaling mechanism that allows a client to control how a telephone call is handled on a call server. The client user can create call routing rules on the client device using a client control component that manages session protocol messages. Once created, the call routing rule(s) created on the client are transmitted to the call server where a call routing component of the call server processes the rule(s) for a call related to the client. When the server receives the rule(s) and determines that the rule(s) are related to an existing call (incoming or currently in-process), the server halts current normal server rules processing for that call and executes the client-created rule(s). In one example, SIP session messages are employed for client control of server-side call forwarding.

Abstract: A method and system are provided for enabling forwarding of communication requests directed by callers to callees. Forwarding-profile information, which may be used in forwarding of communication requests directed to a callee, may be received in a computerized central unit. The computerized central unit may then transfer forwarding information that is based on the forwarding-profile information, to a network server in a network in which the callee is a user and/or a subscriber, for enabling the network server to forward communication requests to the callee based on the forwarding information. The forwarding-profile information may comprise destination addresses for forwarding communication requests to the callee; categorizations of callers into caller groups; and/or forwarding-schemes for specifying how to forward communication requests from particular callers.

Abstract: A method for minimizing message collision in a device is presented. Two or more overlapping real-time streaming simplex audio messages are received. One of the audio messages is forwarded to be reproduced while the other is stored. Forwarding of the delayed audio message is delayed such that overlapping reproduction of the audio messages is minimized. Reproduction is delayed until a predetermined clock time expires or is dependent on one or more of: the length of the second audio message or the amount of overlap of the first and second audio messages.

Abstract: A communication system, method, and components are described. Specifically, a communication method is disclosed which enables a media device and control device to be dynamically paired to one another and a control link call to be established between the media device and the control device. The control link call can be utilized to permit the media device to be controlled by the control device while the media device exchanges media with a communication device operated by another user.

Abstract: Telemarketer identity verification uses an application executing in a smartphone or tablet device. When a call is received, the application takes the number and attempts to verify whether it is associated with a known telemarketer. If so, the application queries the telemarketing service for additional data about the call. The service responds with additional details, for example, the subject of the intended call. The user is then provided an notification that an incoming call is being received. At this point, the user knows that the call is from a telemarketer, that the telemarketer has been verified, and the nature of the call. This information is then output to the user, e.g., visually, aurally, physically, or some combination thereof. The visual representation may include a “decline” button that may be selected by the user. If the call is declined, the client application may then notify the telemarketing service to that effect.

Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.

Abstract: A multimode handset and method that includes a first communications path adapted to communicate using a mobile telephone communications protocol, a second communications path adapted to communicate using a local cordless communications protocol, and a processing unit in communication with the first communications path and the second communications paths and configured to switch between the first communications path and the second communications path during a telephone call.

Abstract: The disclosed embodiments include a system, method, and computer program product for implementing do-not-disturb feature during media content. For example, in one embodiment, the do-not-disturb feature is implemented on an electronic device during the playback of the media content based on user preferences, where the user preferences specify the media content that triggers the do-not-disturb feature on the electronic device. In response to the do-not-disturb feature being implemented, notification of an incoming communication is suspended during playback of the media content.

Abstract: A system for handling call transfer contains a talker computer for providing a batch notification that enables a central data server to identify a batch of one or more customer records for calling, a central data server for receiving the batch notification that enables the central data server to identify the batch of one or more customer record, and a dialing agent computer for providing a connected notification that a customer that has been called has been connected, referred to herein as a connected customer, via a call, wherein a customer record of the connected customer is associated with the batch, wherein the central data server provides an identify notification and the talker computer receives the identify notification that enables the talker computer to distinguish the connected customer record, wherein the connected customer record is associated with the batch.

Abstract: The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the user initiating a call to one of such phone numbers. Certain phone numbers are associated with an action. The user's phone, or a server with which the user's phone communicates, maintains a table of the phone numbers associated with an action, and each phone number in the table is related to an action. Software on the user's phone listens for call initiated by a user. When the user initiates a call, software on the phone “intercepts” the call, and the phone (or a server with which the phone communicates) determines whether the call is to a phone number that is in the table. If the phone number is in the table, then it is associated with an action, and the user's phone performs that action at a time specified by instructions for such action.

Abstract: A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the end user. Preferably, the end user's telephones ring simultaneously. The user may answer any of his/her telephones and choose from among several options of how to handle the call. If the user chooses to answer the call, the call may be transferred to that telephone and the conversation may commence.

Abstract: In embodiments of the disclosed technology, a plurality of ratings of websites is received, wherein each rating is associated with a category and a rater and each rater is associated with at least one group. A selection of a category is received from the user, wherein the user is associated with at least one group. One website location (or a plurality of website locations) is provided in the category to the user based on at least one rating of the plurality of ratings provided by at least one of the raters, wherein at least one group associated with the rater and at least one the group associated with the user are the same group.

Abstract: A communication system, method, and components are described. Specifically, a communication system having the ability to facilitate a semi-attended transfer in SIP for an IP-Multimedia Subsystem (IMS) environment is disclosed. The semi-attended transfer is possible even though one or more Back-to-Back User Agents are positioned between users engaged in the semi-attended transfer.

Abstract: A communication system periodically receives contact lists from communication devices. The communication system processes the contact lists to generate a routing plan. The communication system routes incoming communications to at least one of the communication devices based on the routing plan.

Abstract: In the context of a communications system, means are disclosed for ensuring that invocation of redirect features, such as call forwarding, do not circumvent call blocking settings. User profile information associated with a party controls the invocation of features for the party and controls the screening of redirect contacts resulting from feature invocation. The behavior of feature-associated contact screening for the party is configurable independently of the originating calling permissions of the party.

Abstract: A first electronic device makes a phone call to a second electronic device. The second electronic device issues an incoming call notification to a third electronic device. The third electronic device sends a response to the second electronic device. The second electronic device answers the phone call. The first electronic device sends first voice to the second electronic device. The second electronic device transfers the first voice to the third electronic device. The third electronic device plays the first voice. The third electronic device transfers second voice to the second electronic device. The second electronic device sends the second voice to the first electronic device.

Abstract: An apparatus and methods are disclosed that enable a caller to specify a condition of availability for a return call when the caller is unable to reach the called user. A condition might indicate a time interval in which the caller is willing to accept a return call, a location, or some other constraints. In the illustrative embodiments, when a caller places a call and is unable to reach the called user, the caller is prompted via an interactive voice response (IVR) system for one or more conditions of availability for a return call. As soon as the called user's terminal becomes available, a software application checks whether the condition of availability is satisfied, and if so, establishes a call between the caller's terminal and the called user's terminal.

Abstract: An apparatus, and an associated methodology, provides control over operation of a voice-only, cellular mobile phone by an enterprise. An enterprise server provides selection of the operating capabilities of the voice-only wireless device. Once selected, the wireless device is caused to be provisioned to operate in conformity with the selected policy. Rather than sole control of the operational capability of the wireless device by a network operator, i.e., carrier, control of some operational capabilities of the device is carried out directly by enterprise personnel.

Abstract: Preferred embodiments of the present invention provide for enabling a user to select telephone numbers to which a wireless device may place calls and from which the wireless device may receive calls. One preferred embodiment of the present invention includes software for use on a general purpose computer allowing the user to input into the memory of a wireless device desired telephone numbers that may not be changed by the operator of the wireless device. The computer software also programs the wireless device to only place calls to, or receives calls from, the telephone numbers entered into the memory of the wireless device by the owner.

Abstract: A method of establishing communication between a first and second user over a communications network, the second user being associated with contact information for at least one destination node. The method comprises allocating the contact information for the at least one destination node an identity from a set of available identities and displaying a hyperlink containing the identity on a display, wherein the hyperlink does not contain the contact information of the second user. The method also comprises the first user viewing the display using a terminal connected to the communications network and activating the hyperlink, and responsive to activating the hyperlink, transmitting from a client executed on the terminal a message to initiate communication, the message comprising the identity.

Abstract: A network architecture uses an Application Server Autonomous Access (ASAA) server which allows paging and call routing across different types of wireless and wireline access networks. The ASAA server provides connectivity between an external voice or data network and a wireless transmit/receive unit (WTRU). The external voice or data network may be a public switched telephone network (PSTN) or a public data network (PDN), so that the connectivity between the external network and the WTRU is provided through the access networks using data from the ASAA server.