Abstract: An operating system monitors a computing device to determine that one or more events, including background activity, have occurred. In response to detecting the background activity, data associated with the background activity is automatically obtained from the computing device. An application is initiated on the operating system of the computing device, and the data is transmitted to the application.

Abstract: A method for determining candidates for a person who is to handle a failure upon occurrence of a failure as call-target persons and calling the call-target persons via the Internet is provided. The method is a method which is to be executed by a server, for supporting calling of call-target persons within a list in which candidates for a person who is to handle a failure are defined as call-target persons, upon occurrence of a failure, and includes a step of calling a client of a call-target person selected from the list via the Internet, and a step of receiving a response result indicating a result of operation in response to the calling from the client of the selected call-target person.

Abstract: A system, server, and method of DTMF detection in a VoIP network.

Abstract: Asynchronous and/or synchronous zero charge telephony protocol systems and methods may include an asynchronous signaling switch and/or a call duration time quota from a synchronous charging onset to place and complete a call. A first device call request is received with a second device mobile address. The asynchronous systems include instructions to automatically modify the mobile address with a routing prefix when the first device has insufficient balance or independent of balance, route to the asynchronous signaling switch based on an associated modified address trunk path, revert the modified call signal at the asynchronous signaling switch to the call signal, and deliver and automatically disconnect the call immediately when the call is completed.

Abstract: A more efficient over-the-air software push can be facilitated by a firmware over-the-air (FOTA) server device in communication with a home subscriber server (HSS). For example, the FOTA server can host the names of user equipment devices that are due for a FOTA update. When a user equipment device identification is received from the HSS, the FOTA server can then check the user equipment device identification against the names within the server. If the name is found, then the system can send discontinuous reception data to the user equipment device to modify a current discontinuous reception value of the user equipment device. Thus, the modified discontinuous reception value can prompt a long reception time of the user equipment device such that the user equipment device can receive the FOTA.

Abstract: In various aspects, a system that receives a first message, wherein the first message comprises a communication device identification and a feature tag having a language indication that indicates a language configuration of a user equipment. In response to the receiving the first message, storing the language indication and associating the language indication with the communication device identification. The system determines whether an incoming call is not authenticated and in response to the determining that the incoming call is not authenticated, transmitting a textual message to the communication device using the language configuration to indicate the incoming call is not authenticated.

Abstract: An IP telephony system allows users of the IP telephony system to register extension telephony devices with the IP telephony system. An extension telephony device is one that is provided with service by a separate telephony service provider. Once an extension telephony device is registered, a user can obtain communications services from the IP telephony system using the extension telephony device. A extension telephony device may be tied to a user's main telephony services account with the IP telephony system such that when the user obtains communications services from the IP telephony system using an extension telephony device, the user will be billed for those communications services through the user's main account.

Abstract: Audio qualities of a call and of a call recording are identified and compared to authenticate the call recording as a true representation of the call. A call is enabled between two or more participants, and the call is recorded to generate a call recording. The call recording is authenticated based on a match between information determined during the call and information determined during the call recording. In some cases, the call recording is authenticated based on a match between audio scores for the call recording and audio scores for the call. In some cases, the call recording is authenticated based on a match between audio watermarks included within the call recording and audio watermarks included within the call. An indication of the authentication is then output, such as for further processing or display.

Abstract: Handling supplementary services offered in association with Internet Protocol multimedia services based on particular policies is described. In an example, server(s) can receive, from a first user device, a policy associated with handling one or more communications directed to a particular identifier. The server(s) can subsequently receive a communication from a second user device, the communication being associated with a header identifying the particular identifier as the intended recipient of the communication. The server(s) can determine whether the policy is to be applied to the communication and, based at least partly on determining that the policy is to be applied to the communication, the server(s) can update the header based at least in part on the policy. The server(s) can transmit the communication based at least in part on the header, thereby transmitting the communication pursuant to the policy.

Abstract: An enterprise communication computing device for initiating communication between groups of computing devices may be provided. The communication device may include a processor in communication with memory and may include an interface having modules for telephonic and text-based communication. The processor may generate an interface with icons representative of corresponding modules. The processor may receive selections of icons and may initiate selected modules. The processor may receive user input defining content and recipients and may generate an input field enabling entry of response options. The processor may receive user input of the options and may format the options to generate a response-request portion of the message in a drop-down menu. The processor may transmit the message to each recipient including the content and the response-request. Receipt of the message may cause recipient computing devices to display the response options.

Abstract: Audio qualities of a call and of a call recording are identified and compared to authenticate the call recording as a true representation of the call. A call is enabled between two or more participants, and the call is recorded to generate a call recording. The call recording is authenticated based on a match between information determined during the call and information determined during the call recording. In some cases, the call recording is authenticated based on a match between audio scores for the call recording and audio scores for the call. In some cases, the call recording is authenticated based on a match between audio watermarks included within the call recording and audio watermarks included within the call. An indication of the authentication is then output, such as for further processing or display.

Abstract: A method and apparatus. In response to a first mobile device not being connected to the broker service apparatus, it is ascertained that a second mobile device is connected to the broker service apparatus. A first control signal was received, prior to ascertaining that the second mobile device is connected to the broker service apparatus, by the broker service apparatus from a telephony service. The first control signal includes a first unique identifier and data targeted to the first mobile device. In response to the ascertaining, a second control signal is issued to the second mobile device in order to forward the data to the second mobile device. The second control signal includes an identifier of the first mobile device. The second control signal causes the second mobile device to use the identifier of the first mobile device to forward the data to the first mobile device.

Abstract: Methods and apparatus for efficient paging in a communications system using unlicensed spectrum are described. A base station, which uses unlicensed spectrum, receives a paging request message from a network node and performs paging operations attempting to page the UE. The paging attempt may fail due to the base station being unable to transmit a paging signal to the UE because the unlicensed spectrum is currently unavailable or because the UE did not respond to a transmitted page. The base station generates and transmits a paging failure response message including a failure cause code indicating the reason that the paging attempt failed. The network node receives the paging failure response message, recovers the failure cause code, and implements a paging escalation strategy as a function of the recovered failure cause code.

Abstract: One example method of operation may include identifying a plurality of mobile device telephone numbers associated with a plurality of mobile devices, forwarding the plurality of mobile device telephone numbers to a content delivery device, hashing the plurality of mobile device telephone numbers, storing the hashed plurality of mobile device telephone numbers in the content delivery device, identifying a scheduled call campaign to the plurality of mobile devices, forwarding call content associated with schedule call campaign to the plurality of mobile devices prior to calling the plurality of mobile devices, and responsive to receiving confirmation that the content was successfully forwarded to the plurality of mobile devices, initiating a calling device to begin calling the plurality of mobile devices.

Abstract: Various systems and methods for a collaborative phone reputation system are described herein. A system for implementing a collaborative phone reputation system includes a compute device comprising: a call handling module to detect, at the compute device, an incoming call for a user of the compute device; a scoring module to determine a local probabilistic score that the incoming call is desirable for the user; and an execution module to perform an action at the compute device based on the local probabilistic score.

Abstract: One example method of operation may include initiating a call via a calling device to a mobile device via a mobile device telephone number, responsive to initiating the call, retrieving call content data associated with a calling device profile, forwarding the call content data, via a content provider device, to the mobile device prior to establishing the call, hashing the mobile device telephone number to create a hashed value, storing the hashed value in the content provider device, authorizing the mobile device to receive the call content data, receiving a token representing the hashed value from the mobile device via the content delivery device, and connecting the call to the mobile device responsive to the token being authenticated.

Abstract: A telephony call connection process is provided which assumes that 100% of received calls have spoofed sources or contain otherwise untrustworthy caller-id (CID) information, and requires each caller to provide a prearranged personal identification number “PIN” (or secret code) associated with their caller-id (CID) in order to complete a connection. Additional mechanisms are provided to create and exchange the PIN (or secret code) in an environment in which the caller must first establish the ownership of the caller-id (CID) provided. The process described herein minimizes the risk of false positives and virtually eliminates the need for manual “screening” as is often required of the callee in similar systems. Furthermore, the process described herein is capable of operating entirely on the callee's equipment providing the same level of effectiveness entirely devoid of participation from any other switch or node in the call path or on the network.

Abstract: The invention concerns a computer-implemented method for executing call control for a client (CI1) on a telephone terminal (30) representing a user (U1), comprising the following steps: a logic unit (L1) of a port handler (20) transmits a first call (C1) through a first trunk receiving unit (ET1) representing a first trunk (T1) to a first sending unit (SU1) assigned to the user (U1), by processing a first identification (ID1) received through the first trunk receiving unit (ET1), the logic unit (L1) assigns the first trunk receiving unit (ET1) and the first call (C1) to the user (U1), using an appropriately structured database DB1 and allocation table (Z1), the logic unit (L1) transmits at least a second call (C2) through a second trunk receiving unit (ET2) representing at least one second trunk (T2) also to the sending unit (SU1) assigned to the user (U1), by processing a second identification (ID2) received through the second trunk receiving unit (ET2), the logic unit (L1) assigns the second trunk receiv

Abstract: Novel tools and techniques are provided for implementing telephone solicitation prevention using enhanced voice over Internet protocol (“VoIP”) functionalities in conjunction with STIR/SHAKEN protocols. In various embodiments, in response to receiving a call setup message or a call request from a calling party, a call server might send a verification request to a secure telephone identity (“STI”) verification server (“VS”). The STI-VS might verify and send the call setup message to a no solicitation application server, which might instruct a media server to connect to a first gateway device and to play a no solicitation message requesting a response from the calling party, and which might verify whether the response is an appropriate response. If so, a call is established. If not, the call might be disconnected and/or forwarded to a voicemail server to play a voicemail message to the calling party in accordance with preferences of the called party.

Abstract: A digital object may be routed via a network. Routing of a digital object may be based in part on a requested service, and/or on an ability of an intermediate node to provide the requested service, and/or on a willingness of the intermediate node to provide the requested service.

Abstract: Described is a technology by which routing of data may be automatically modified based on detected state data of a computing system. For example, user input may be routed from an actuator set to a host computer system when the host computer system is in an online state, or to an auxiliary computing device when the host computer system is offline. State may be determined based on one or more various criteria, such as online or offline, laptop lid position, display orientation, current communication and/or other criteria. The auxiliary display and/or actuator set may be embedded in the host computer system, or each may be separable from it or standalone, such as a remote control or cellular phone.

Abstract: One example method of operation may include identifying a plurality of mobile device telephone numbers associated with a plurality of mobile devices, forwarding the plurality of mobile device telephone numbers to a content delivery device, hashing the plurality of mobile device telephone numbers, storing the hashed plurality of mobile device telephone numbers in the content delivery device, identifying a scheduled call campaign to the plurality of mobile devices, forwarding call content associated with schedule call campaign to the plurality of mobile devices prior to calling the plurality of mobile devices, and responsive to receiving confirmation that the content was successfully forwarded to the plurality of mobile devices, initiating a calling device to begin calling the plurality of mobile devices.

Abstract: A node availability estimation service can be used at a service layer of an M2M/IoT network. Value-added services can leverage this node availability information to improve the operation intelligence, quality of service, communication overhead as well as energy efficiency for M2M/IoT systems. A Real-time Data Collection (DC) component can collect real-time data from input sources at service layer (e.g., other existing CSFs). A Data Processing for Estimating Node Availability component (DP) can execute data processing for estimating node availability based on the data collected by DC. A Node Availability Service Provisioning component (SP) can store the estimated node availability results from DP and expose them to service clients in terms of “node availability estimation services”.

Abstract: During a Session Initiation Protocol dialog setup, the user agent sends an INVITE message with an SDP offer to the conference controller, and the conference controller provides to a media gateway a unique session identifier, a unique conference identifier, and optionally at least one of feature information and/or policy information. If the conference controller restarts, the media gateway may provide the conference controller the unique session identifier, the unique conference identifier, and the optional feature and/or policy information. The conference controller may then generate an out-of-dialog SIP REFER message that includes the unique session identifier and the unique conference identifier and provide the message to the user agent.

Abstract: In a method of structured communications in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system derives a query from the signal, wherein the query is related to the organization. The computer system determines a plurality of persons representing the organization to respond to the query, wherein the determining is based on a factor related to the plurality of persons representing the organization. The signal is forwarded to a plurality of communication devices associated with the plurality of persons representing the organization.

Abstract: Enterprise administrators in a cloud-based environment including a cloud-based server and a repository can selectively impose permissions on items (e.g., files and folders) marked for synchronization (“sync items”). The sync items can be synchronized with the client devices of users by downloading the items along with the permission attributes from the cloud-based server. However, the permissions on those sync items means that any unpermitted changes to the local copies of the sync items do not get uploaded to the cloud-based server. A synchronization client on the client devices detects any changes made locally to the sync items that are not consistent with the permission attributes, and repairs those changes so that the sync items are restored to their most recent states. This ensures that any unauthorized changes made to sync items remain local and do not propagate by the synchronization process to other users.

Abstract: A device capable of communicating with a server includes a first holding unit configured to hold setting information about a predetermined setting item. The server includes a second holding unit configured to hold setting information about the predetermined setting item. The updated contents of the setting information about the predetermined setting item held by the first holding unit are received and reflected on the setting information about the predetermined setting item held by the second holding unit. The upper limit of the information amount of the setting information for the predetermined setting item that the second holding unit can hold is larger than the upper limit of the information amount of the setting information for the predetermined setting item that the first holding unit can hold.

Abstract: A method of providing a voice-speech service in a mobile terminal is provided. The method includes receiving sensing information from a sensor unit, determining whether to set an operating mode of the voice-speech service as a driving mode according to the sensing information, and providing an audible feedback according to pre-stored driving mode setting information when an operating mode of the voice-speech service is set as the driving mode.

Abstract: A method for processing a request for stopping the receipt of notifications according to a notification subscription in a wireless communication system, according to an embodiment of the present invention may comprise the steps of: a first device, by which the method is performed, receiving from a second device a request for stopping the receipt of notifications according to a notification subscription; selecting a policy to process the request; and processing the request according to action information of the selected policy.

Abstract: A gateway device including: a plurality of control units configured to respectively notify first data received from the plurality of communication devices or/and second communication networks and notify the plurality of communication devices or/and second communication networks of second data; and a data analysis and management unit configured to analyze data received from the first communication network and notify a control unit included in the plurality of control units of a result of the analysis, the control unit being related to result of the analysis, and analyze the first data received from the plurality of control units respectively and notify the first communication network, the data analysis and management unit generating a plurality of local MAC addresses from a MAC address given to the gateway device and assigning the local MAC addresses to the plurality of control units.

Abstract: Disclosed is an apparatus and method of communicating with a user of a wireless device and processing message delivery. One example method of operation may include identifying a group of participants to receive a broadcast message transmitted from a wireless device, transmitting at least one broadcast message from the wireless device to a plurality of computing devices corresponding to the group of participants, receiving a plurality of response messages responsive to the at least one transmitted broadcast message, examining the plurality of response messages and extracting content of the plurality of response messages, generating a summary message based on the extracted content of the plurality of response messages, the summary message comprising portions from all of the plurality of response messages and also comprising information unique to each of the plurality of response messages, and displaying the summary message on a display interface of the wireless device.

Abstract: Systems and methods are provided for generating application data from call data. In one implementation, a method includes acquiring call data from a call-data source with a call-data aggregator; modifying a portion of the call data with a call-data modifier; and generating application data from the portion of the call data. Application data may be configured for diagram generation. The diagram may graphically indicate call volume in branches of an interactive voice response (IVR) system map. The diagram may be a flow diagram including a connector associated with a branch of the IVR system map and the connector may have a width proportional to a call volume in the branch of the IVR system map. The diagram may indicate call-portion durations, which may be associated with a phase of a call and which may have a color associated with a phase of a call.

Abstract: A method and network element for implementing a virtual PBX feature for a customer associated with a plurality of endpoints. The method comprises receiving information regarding a call. Based on the information regarding the call, it is determined if the call is an external inbound call or an internal call that identifies a particular one of the endpoints. Responsive to determining that the call is an external inbound call, the call is caused to be routed to the plurality of endpoints associated with the customer, while responsive to determining that the call is an internal call that identifies a particular one of the endpoints, the call is caused to be routed to the particular one of the endpoints. This allows members of a small business or household to share a common external subscriber line, while also allowing the members to reach one another with ease.

Abstract: A centralized system is provided for managing customer contacts in a customer service center and transferring those contacts between agents in a transparent manner. When an agent determines that a different representative is more likely or capable of resolving an issue associated with a customer contact, the system facilitates the transfer of the contact to another agent. The transfer can be transparent to both the sending agent and receiving agent so that both agents are informed in real time, via a dynamic user interface, regarding the status of the transfer of the current contact. In some embodiments, the transfer may not be limited to only transferring actual communication with the customer to the receiving agent, but may be an integrated process that includes the transfer of records, assignments, and other data-driven associations from the sending agent to the receiving agent.

Abstract: A stand-alone icon (i.e., an icon that is not part of an application interface) is provided to facilitate communications across a network between users of at least one communications program. The icon represents a contact or a set of contacts. Status information regarding the contact or set of contacts is received and displayed using the icon or in response to an operation performed on the icon. The icon additionally may provide an interface for performing actions related to the contact or set of contacts. The actions may generally include, for example, retrieving profile information about the contact, setting an alert to indicate that the contact's network/login status (e.g., login, logout, or idle) has changed, or performing communications with the contact.

Abstract: A cordless base unit includes a controller that performs control in a case where an incoming call arrives from the landline telephone network, in such a manner that the cordless handset and the mobile information terminal perform sound ringing for the incoming call, that automatic answering starts after a predetermined time has elapsed and the sound ringing for the incoming call is stopped except for the mobile information terminal that is set to be used outside of the house, and that while the automatic answering is performed, the mobile information terminal that is set to be used outside of the house continues to perform the sound ringing for the incoming call.

Abstract: An approach for handling undesired communication at a mobile device is disclosed. A call scoring platform detects a request for delivery of a communication from an originator to a recipient. The call scoring platform then collects data feeds from data sources associated with the communication, the originator, the recipient, or a combination thereof and based on the data feeds, a score is computed for the communication, the originator, or a combination thereof. Further, based on the computed score filtering and/or blocking of delivery of the communication to the recipient is initiated. In addition, the call scoring platform creates a personal scoring system for one or more users wherein the users may assign scores for an incoming communication.

Abstract: A communication device includes: a processor, wherein the processor adds a header corresponding to a second communication rule used by a network to uplink data which is transmitted from a terminal device to a control device to generate uplink transfer data when the communication device does not have a control element which is used for converting the communication rule of the data and corresponds to a first communication rule used by the terminal device; and the processor transmits, through the network, the generated uplink transfer data to a management device which includes the control element, that converts the communication rule of the uplink data in the uplink transfer data from the first communication rule to the second communication rule using the control element, and that transmits the uplink data to the control device.

Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.

Abstract: An ID kits for personal automation comprise: a wireless communication module for performing wireless communication with an external wireless communication device; a microcomputer for performing an operation according to a program configured according to a signal of the wireless communication device via the wireless communication and outputting the result of the performance to the wireless communication module; and a first battery for supplying power to the microcomputer, wherein each ID kit is given a unique number, which is then registered with only one wireless communication device, and thus can wirelessly communicate only with the registered wireless communication device.

Abstract: A system (111) and method for notifying subscriber devices (121) communicated with a subscriber local area network (120) and an ISP network operator (100) for receiving (101) notification requests comprises: a contact database (14) of subscriber devices (121) and notification mechanisms available for each subscriber device (121), a query manager (11) which consults the contact database (14) to verify the subscriber device (121) and its available notification mechanisms and sends a state of the notification request to the ISP network operator (100), a detector (13) for inventorying each subscriber device (121) in the contact database (14), analyzing (105) traffic from the subscriber local area network (120) and identifying notification mechanisms of each inventored subscriber device (121); a notifier (12) which selects (108) at least one notification mechanism from the available notification mechanisms for notifying the destination subscriber device (121) using the selected notification mechanism if any ava

Abstract: In one implementation, a cloud service server supplements one or more call centers or data centers. The cloud service server receives a customer identification value from a call center, which may include a phone number or an address for the customer. The cloud service server generates a profile request for one or more social networking services for profile information based on the customer identification value and sends the profile information to the call center. The call center returns customer context data from the call center associated with the customer. The cloud service server stores the customer context data and the profile information in associated with the customer identification value.

Abstract: Systems, methods, and computer-readable mediums for managing a subset of user contacts on a telecommunications device are provided. In one embodiment, a software application executed by a processor of a telecommunications device determines at least two contact groups from a subset of contacts accessible by a telecommunications device. The software application executed by the processor of the telecommunications device also generates a contact display including at least one contact group associated with the subset of contacts based on a current context of a user of the telecommunications device. The current context can include, for example, one or more of a location, time, date, and the like.

Abstract: A method of routing a customer to a desired representative of a call center includes, in accordance with an embodiment of the present disclosure, receiving a communication from the customer. The method also includes identifying, within a database saved to a server, a customer account associated with the customer, and identifying data indicative of one or more life event entries saved to the customer account and corresponding with one or more life events of the customer. The method also includes applying the identified data indicative of the one or more life event entries to a history-based statistical models, where each history-based statistical model represents a corresponding call routing channel. The method also includes assigning a probability score for each history-based statistical model, where each probability score represents a likelihood that the corresponding call routing channel represented by the history-based statistical model is desired by the customer.

Abstract: Systems and methods for providing a customizable call handling. The system can include a customizable graphical user interfaces (GUIs) to enable users to reject calls, accept calls, send a customized text message, or place calls on hold when handling one or more incoming calls. The system can enable the user to choose between multiple tabs for call handling. The system can also enable the user to customize where certain features appear in the GUI, including a customizable home screen for frequently user features. The system can enable customized text messaging to differentiate between customers or to differentiate between business and personal contacts. The system can also include machine learning algorithms to customize the GUI based on user's previous actions.

Abstract: In nurse call systems that enable communication from a plurality of cordless handsets with a plurality of extension terminals carried by nurses belonging to a group, a nurse call conversion unit is provided between a nurse call control device and a private branch exchange. A call signal for a group representative call in which only an identification number for a group is given is transmitted by the nurse call conversion unit from the nurse call control device to the private branch exchange. From this call signal, the private branch exchange generates a call signal for extension terminals belonging to a group and calls the extension terminals.

Abstract: A gateway (G) interfaces with a packet (IM) network (N) a mobile (GSM) network (N2), a HLR, an IM server (S1) and an SMSC (S2). The gateway (G) has a trajectory database (D) which is dynamically maintained and is accessed to determine in real time the optimum communication paths for messages.

Abstract: Systems, methods, and non-transitory computer readable media are configured to transmit a communication to a first computing device associated with a first person, wherein the communication includes an indication that the communication is from a phone number. A response to the communication is received from the first computing device. The response is routed to a second computing device associated with a second person and a second phone number. A reply to the response is received from the second computing device. The reply is transmitted to the first computing device, wherein the reply includes an indication that the reply is from the phone number.

Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for a combined voice and data call is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the combined voice and data call may be routed to a representative based on the contextual information to continue the exchange.

Abstract: The invention relates to methods, IMS system, and nodes such as P-CSCF, I-CSCF and S-CSCF for bypassing a network node, such as the HSS, during a reregistration procedure. Communication links are monitored and if a probability of success of a new request to the network node is within a range, then the network node can be bypassed.