Call Diversion (e.g., Call Capture) Patents (Class 379/211.01)
  • Patent number: 11032417
    Abstract: Various systems and methods for a collaborative phone reputation system are described herein. A system for implementing a collaborative phone reputation system includes a compute device comprising: a call handling module to detect, at the compute device, an incoming call for a user of the compute device; a scoring module to determine a local probabilistic score that the incoming call is desirable for the user; and an execution module to perform an action at the compute device based on the local probabilistic score.
    Type: Grant
    Filed: May 29, 2020
    Date of Patent: June 8, 2021
    Assignee: Intel Corporation
    Inventors: Igor Tatourian, Rita H Wouhaybi, Hong Li, Tobias Kohlenberg
  • Patent number: 11019204
    Abstract: One example method of operation may include initiating a call via a calling device to a mobile device via a mobile device telephone number, responsive to initiating the call, retrieving call content data associated with a calling device profile, forwarding the call content data, via a content provider device, to the mobile device prior to establishing the call, hashing the mobile device telephone number to create a hashed value, storing the hashed value in the content provider device, authorizing the mobile device to receive the call content data, receiving a token representing the hashed value from the mobile device via the content delivery device, and connecting the call to the mobile device responsive to the token being authenticated.
    Type: Grant
    Filed: March 11, 2019
    Date of Patent: May 25, 2021
    Assignee: FIRST ORION CORP.
    Inventors: Jonathan Robert Knuth, Brandon Wayne Murphy, Mark Bradley McHenry, Jay Todd Callaway, Rafael De Melo Aroxa, Matthew Jack Beckham
  • Patent number: 10979561
    Abstract: A telephony call connection process is provided which assumes that 100% of received calls have spoofed sources or contain otherwise untrustworthy caller-id (CID) information, and requires each caller to provide a prearranged personal identification number “PIN” (or secret code) associated with their caller-id (CID) in order to complete a connection. Additional mechanisms are provided to create and exchange the PIN (or secret code) in an environment in which the caller must first establish the ownership of the caller-id (CID) provided. The process described herein minimizes the risk of false positives and virtually eliminates the need for manual “screening” as is often required of the callee in similar systems. Furthermore, the process described herein is capable of operating entirely on the callee's equipment providing the same level of effectiveness entirely devoid of participation from any other switch or node in the call path or on the network.
    Type: Grant
    Filed: November 29, 2019
    Date of Patent: April 13, 2021
    Inventor: Stephanie Carole Berlin
  • Patent number: 10972517
    Abstract: The invention concerns a computer-implemented method for executing call control for a client (CI1) on a telephone terminal (30) representing a user (U1), comprising the following steps: a logic unit (L1) of a port handler (20) transmits a first call (C1) through a first trunk receiving unit (ET1) representing a first trunk (T1) to a first sending unit (SU1) assigned to the user (U1), by processing a first identification (ID1) received through the first trunk receiving unit (ET1), the logic unit (L1) assigns the first trunk receiving unit (ET1) and the first call (C1) to the user (U1), using an appropriately structured database DB1 and allocation table (Z1), the logic unit (L1) transmits at least a second call (C2) through a second trunk receiving unit (ET2) representing at least one second trunk (T2) also to the sending unit (SU1) assigned to the user (U1), by processing a second identification (ID2) received through the second trunk receiving unit (ET2), the logic unit (L1) assigns the second trunk receiv
    Type: Grant
    Filed: January 26, 2017
    Date of Patent: April 6, 2021
    Assignee: Unify GmbH & Co. KG
    Inventors: Claus Rist, Norbert Schonfeld
  • Patent number: 10938986
    Abstract: Novel tools and techniques are provided for implementing telephone solicitation prevention using enhanced voice over Internet protocol (“VoIP”) functionalities in conjunction with STIR/SHAKEN protocols. In various embodiments, in response to receiving a call setup message or a call request from a calling party, a call server might send a verification request to a secure telephone identity (“STI”) verification server (“VS”). The STI-VS might verify and send the call setup message to a no solicitation application server, which might instruct a media server to connect to a first gateway device and to play a no solicitation message requesting a response from the calling party, and which might verify whether the response is an appropriate response. If so, a call is established. If not, the call might be disconnected and/or forwarded to a voicemail server to play a voicemail message to the calling party in accordance with preferences of the called party.
    Type: Grant
    Filed: May 29, 2019
    Date of Patent: March 2, 2021
    Assignee: CenturyLink Intellectual Property LLC
    Inventor: Joseph A. Scivicque
  • Patent number: 10892975
    Abstract: A digital object may be routed via a network. Routing of a digital object may be based in part on a requested service, and/or on an ability of an intermediate node to provide the requested service, and/or on a willingness of the intermediate node to provide the requested service.
    Type: Grant
    Filed: June 19, 2017
    Date of Patent: January 12, 2021
    Assignee: Zarbaña Digital Fund LLC
    Inventors: Shabbir Khan, Alexander Cohen
  • Patent number: 10884689
    Abstract: Described is a technology by which routing of data may be automatically modified based on detected state data of a computing system. For example, user input may be routed from an actuator set to a host computer system when the host computer system is in an online state, or to an auxiliary computing device when the host computer system is offline. State may be determined based on one or more various criteria, such as online or offline, laptop lid position, display orientation, current communication and/or other criteria. The auxiliary display and/or actuator set may be embedded in the host computer system, or each may be separable from it or standalone, such as a remote control or cellular phone.
    Type: Grant
    Filed: April 18, 2019
    Date of Patent: January 5, 2021
    Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
    Inventors: Andrew J. Fuller, Niels Van Dongen, Michael George Lenahan
  • Patent number: 10778842
    Abstract: One example method of operation may include identifying a plurality of mobile device telephone numbers associated with a plurality of mobile devices, forwarding the plurality of mobile device telephone numbers to a content delivery device, hashing the plurality of mobile device telephone numbers, storing the hashed plurality of mobile device telephone numbers in the content delivery device, identifying a scheduled call campaign to the plurality of mobile devices, forwarding call content associated with schedule call campaign to the plurality of mobile devices prior to calling the plurality of mobile devices, and responsive to receiving confirmation that the content was successfully forwarded to the plurality of mobile devices, initiating a calling device to begin calling the plurality of mobile devices.
    Type: Grant
    Filed: March 11, 2019
    Date of Patent: September 15, 2020
    Assignee: FIRST ORION CORP.
    Inventors: Jonathan Robert Knuth, Brandon Wayne Murphy, Mark Bradley McHenry, Jay Todd Callaway, Rafael De Melo Aroxa, Matthew Jack Beckham
  • Patent number: 10637747
    Abstract: A node availability estimation service can be used at a service layer of an M2M/IoT network. Value-added services can leverage this node availability information to improve the operation intelligence, quality of service, communication overhead as well as energy efficiency for M2M/IoT systems. A Real-time Data Collection (DC) component can collect real-time data from input sources at service layer (e.g., other existing CSFs). A Data Processing for Estimating Node Availability component (DP) can execute data processing for estimating node availability based on the data collected by DC. A Node Availability Service Provisioning component (SP) can store the estimated node availability results from DP and expose them to service clients in terms of “node availability estimation services”.
    Type: Grant
    Filed: February 14, 2019
    Date of Patent: April 28, 2020
    Assignee: Convida Wireless, LLC
    Inventors: Xu Li, Guang Lu, Lijun Dong, Dale N. Seed, Hongkun Li, William Robert Flynn, IV, Phillip Brown, Catalina M. Mladin
  • Patent number: 10601880
    Abstract: During a Session Initiation Protocol dialog setup, the user agent sends an INVITE message with an SDP offer to the conference controller, and the conference controller provides to a media gateway a unique session identifier, a unique conference identifier, and optionally at least one of feature information and/or policy information. If the conference controller restarts, the media gateway may provide the conference controller the unique session identifier, the unique conference identifier, and the optional feature and/or policy information. The conference controller may then generate an out-of-dialog SIP REFER message that includes the unique session identifier and the unique conference identifier and provide the message to the user agent.
    Type: Grant
    Filed: July 17, 2015
    Date of Patent: March 24, 2020
    Assignee: Avaya Inc.
    Inventors: Mohan Vinayak Phadnis, Sreekanth Subrahmanya Nemani
  • Patent number: 10574784
    Abstract: In a method of structured communications in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system derives a query from the signal, wherein the query is related to the organization. The computer system determines a plurality of persons representing the organization to respond to the query, wherein the determining is based on a factor related to the plurality of persons representing the organization. The signal is forwarded to a plurality of communication devices associated with the plurality of persons representing the organization.
    Type: Grant
    Filed: March 15, 2017
    Date of Patent: February 25, 2020
    Assignee: Theatro Labs, Inc.
    Inventors: Steven Paul Russell, Guy R. VanBuskirk
  • Patent number: 10530854
    Abstract: Enterprise administrators in a cloud-based environment including a cloud-based server and a repository can selectively impose permissions on items (e.g., files and folders) marked for synchronization (“sync items”). The sync items can be synchronized with the client devices of users by downloading the items along with the permission attributes from the cloud-based server. However, the permissions on those sync items means that any unpermitted changes to the local copies of the sync items do not get uploaded to the cloud-based server. A synchronization client on the client devices detects any changes made locally to the sync items that are not consistent with the permission attributes, and repairs those changes so that the sync items are restored to their most recent states. This ensures that any unauthorized changes made to sync items remain local and do not propagate by the synchronization process to other users.
    Type: Grant
    Filed: May 29, 2015
    Date of Patent: January 7, 2020
    Assignee: Box, Inc.
    Inventors: Brandon Savage, Kunal Parmar, David Grant Sawyer, Lu Pan, Yiming Lu, David MacKenzie, Jeremy Jen-Ming Chiu
  • Patent number: 10439893
    Abstract: A device capable of communicating with a server includes a first holding unit configured to hold setting information about a predetermined setting item. The server includes a second holding unit configured to hold setting information about the predetermined setting item. The updated contents of the setting information about the predetermined setting item held by the first holding unit are received and reflected on the setting information about the predetermined setting item held by the second holding unit. The upper limit of the information amount of the setting information for the predetermined setting item that the second holding unit can hold is larger than the upper limit of the information amount of the setting information for the predetermined setting item that the first holding unit can hold.
    Type: Grant
    Filed: August 29, 2016
    Date of Patent: October 8, 2019
    Assignee: Canon Kabushiki Kaisha
    Inventor: Norihiko Kobayashi
  • Patent number: 10379809
    Abstract: A method of providing a voice-speech service in a mobile terminal is provided. The method includes receiving sensing information from a sensor unit, determining whether to set an operating mode of the voice-speech service as a driving mode according to the sensing information, and providing an audible feedback according to pre-stored driving mode setting information when an operating mode of the voice-speech service is set as the driving mode.
    Type: Grant
    Filed: May 25, 2016
    Date of Patent: August 13, 2019
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Hayoung Jeon, Sora Kim, Heewoon Kim, Yumi Ahn, Jihyun Ahn
  • Patent number: 10375250
    Abstract: A gateway device including: a plurality of control units configured to respectively notify first data received from the plurality of communication devices or/and second communication networks and notify the plurality of communication devices or/and second communication networks of second data; and a data analysis and management unit configured to analyze data received from the first communication network and notify a control unit included in the plurality of control units of a result of the analysis, the control unit being related to result of the analysis, and analyze the first data received from the plurality of control units respectively and notify the first communication network, the data analysis and management unit generating a plurality of local MAC addresses from a MAC address given to the gateway device and assigning the local MAC addresses to the plurality of control units.
    Type: Grant
    Filed: December 6, 2017
    Date of Patent: August 6, 2019
    Assignee: NEC PLATFORMS, LTD.
    Inventor: Makoto Mizutani
  • Patent number: 10375021
    Abstract: A method for processing a request for stopping the receipt of notifications according to a notification subscription in a wireless communication system, according to an embodiment of the present invention may comprise the steps of: a first device, by which the method is performed, receiving from a second device a request for stopping the receipt of notifications according to a notification subscription; selecting a policy to process the request; and processing the request according to action information of the selected policy.
    Type: Grant
    Filed: January 15, 2016
    Date of Patent: August 6, 2019
    Assignee: LG ELECTRONICS INC.
    Inventors: Seungmyeong Jeong, Seongyun Kim, Hongbeom Ahn, Dongjoo Kim, Heedong Choi
  • Patent number: 10362458
    Abstract: Disclosed is an apparatus and method of communicating with a user of a wireless device and processing message delivery. One example method of operation may include identifying a group of participants to receive a broadcast message transmitted from a wireless device, transmitting at least one broadcast message from the wireless device to a plurality of computing devices corresponding to the group of participants, receiving a plurality of response messages responsive to the at least one transmitted broadcast message, examining the plurality of response messages and extracting content of the plurality of response messages, generating a summary message based on the extracted content of the plurality of response messages, the summary message comprising portions from all of the plurality of response messages and also comprising information unique to each of the plurality of response messages, and displaying the summary message on a display interface of the wireless device.
    Type: Grant
    Filed: July 11, 2017
    Date of Patent: July 23, 2019
    Assignee: OPEN INVENTION NETWORK LLC
    Inventor: David Gerard Ledet
  • Patent number: 10250742
    Abstract: Systems and methods are provided for generating application data from call data. In one implementation, a method includes acquiring call data from a call-data source with a call-data aggregator; modifying a portion of the call data with a call-data modifier; and generating application data from the portion of the call data. Application data may be configured for diagram generation. The diagram may graphically indicate call volume in branches of an interactive voice response (IVR) system map. The diagram may be a flow diagram including a connector associated with a branch of the IVR system map and the connector may have a width proportional to a call volume in the branch of the IVR system map. The diagram may indicate call-portion durations, which may be associated with a phase of a call and which may have a color associated with a phase of a call.
    Type: Grant
    Filed: March 30, 2018
    Date of Patent: April 2, 2019
    Assignee: RINGCENTRAL, INC.
    Inventors: Alexey Petrovich Zhuk, Aleksei Nikolaevich Dziubenko, Ivan Gennadevich Anisimov
  • Patent number: 10171889
    Abstract: A method and network element for implementing a virtual PBX feature for a customer associated with a plurality of endpoints. The method comprises receiving information regarding a call. Based on the information regarding the call, it is determined if the call is an external inbound call or an internal call that identifies a particular one of the endpoints. Responsive to determining that the call is an external inbound call, the call is caused to be routed to the plurality of endpoints associated with the customer, while responsive to determining that the call is an internal call that identifies a particular one of the endpoints, the call is caused to be routed to the particular one of the endpoints. This allows members of a small business or household to share a common external subscriber line, while also allowing the members to reach one another with ease.
    Type: Grant
    Filed: December 21, 2006
    Date of Patent: January 1, 2019
    Assignee: BCE INC.
    Inventors: David William Clark, Jonathan Allan Arsenault, Jeffrey William Dawson, Eric John Wolf
  • Patent number: 10142486
    Abstract: A centralized system is provided for managing customer contacts in a customer service center and transferring those contacts between agents in a transparent manner. When an agent determines that a different representative is more likely or capable of resolving an issue associated with a customer contact, the system facilitates the transfer of the contact to another agent. The transfer can be transparent to both the sending agent and receiving agent so that both agents are informed in real time, via a dynamic user interface, regarding the status of the transfer of the current contact. In some embodiments, the transfer may not be limited to only transferring actual communication with the customer to the receiving agent, but may be an integrated process that includes the transfer of records, assignments, and other data-driven associations from the sending agent to the receiving agent.
    Type: Grant
    Filed: September 8, 2017
    Date of Patent: November 27, 2018
    Assignee: Amazon Technologies, Inc.
    Inventors: Melissa Nicole Reeder, Brian Kropf, Nancy Shields
  • Patent number: 10110704
    Abstract: A stand-alone icon (i.e., an icon that is not part of an application interface) is provided to facilitate communications across a network between users of at least one communications program. The icon represents a contact or a set of contacts. Status information regarding the contact or set of contacts is received and displayed using the icon or in response to an operation performed on the icon. The icon additionally may provide an interface for performing actions related to the contact or set of contacts. The actions may generally include, for example, retrieving profile information about the contact, setting an alert to indicate that the contact's network/login status (e.g., login, logout, or idle) has changed, or performing communications with the contact.
    Type: Grant
    Filed: January 8, 2015
    Date of Patent: October 23, 2018
    Assignee: FACEBOOK, INC.
    Inventors: Scott A. Quillen, Ira Rosenblatt
  • Patent number: 10084901
    Abstract: A cordless base unit includes a controller that performs control in a case where an incoming call arrives from the landline telephone network, in such a manner that the cordless handset and the mobile information terminal perform sound ringing for the incoming call, that automatic answering starts after a predetermined time has elapsed and the sound ringing for the incoming call is stopped except for the mobile information terminal that is set to be used outside of the house, and that while the automatic answering is performed, the mobile information terminal that is set to be used outside of the house continues to perform the sound ringing for the incoming call.
    Type: Grant
    Filed: September 3, 2015
    Date of Patent: September 25, 2018
    Assignee: PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO., LTD.
    Inventors: Tsuyoshi Kawamura, Yoshihiro Shirakawa, Kouji Abe, Daijiro Matsuyama
  • Patent number: 10070282
    Abstract: An approach for handling undesired communication at a mobile device is disclosed. A call scoring platform detects a request for delivery of a communication from an originator to a recipient. The call scoring platform then collects data feeds from data sources associated with the communication, the originator, the recipient, or a combination thereof and based on the data feeds, a score is computed for the communication, the originator, or a combination thereof. Further, based on the computed score filtering and/or blocking of delivery of the communication to the recipient is initiated. In addition, the call scoring platform creates a personal scoring system for one or more users wherein the users may assign scores for an incoming communication.
    Type: Grant
    Filed: July 23, 2014
    Date of Patent: September 4, 2018
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Jo Ann Joels, Gina M. Ganley, Paul V. Hubner, Robert A. Clavenna, Abby Charfauros, Patrick J. Moran
  • Patent number: 10063669
    Abstract: A communication device includes: a processor, wherein the processor adds a header corresponding to a second communication rule used by a network to uplink data which is transmitted from a terminal device to a control device to generate uplink transfer data when the communication device does not have a control element which is used for converting the communication rule of the data and corresponds to a first communication rule used by the terminal device; and the processor transmits, through the network, the generated uplink transfer data to a management device which includes the control element, that converts the communication rule of the uplink data in the uplink transfer data from the first communication rule to the second communication rule using the control element, and that transmits the uplink data to the control device.
    Type: Grant
    Filed: April 2, 2014
    Date of Patent: August 28, 2018
    Assignee: FUJITSU LIMITED
    Inventors: Megumi Nakata, Takeshi Fujiwara
  • Patent number: 10033861
    Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.
    Type: Grant
    Filed: August 23, 2017
    Date of Patent: July 24, 2018
    Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
    Inventors: Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III, Thomas Bret Buckingham, Maland Keith Mortensen, John Raymond Harris, Joshua Samuel Leonard, Vijay Jayapalan, Minya Liang, Justin Dax Haslam, Robert Barner, Ross Andrew Thiele
  • Patent number: 10003950
    Abstract: An ID kits for personal automation comprise: a wireless communication module for performing wireless communication with an external wireless communication device; a microcomputer for performing an operation according to a program configured according to a signal of the wireless communication device via the wireless communication and outputting the result of the performance to the wireless communication module; and a first battery for supplying power to the microcomputer, wherein each ID kit is given a unique number, which is then registered with only one wireless communication device, and thus can wirelessly communicate only with the registered wireless communication device.
    Type: Grant
    Filed: June 3, 2015
    Date of Patent: June 19, 2018
    Assignee: KOCOM CO., LTD.
    Inventor: Jae-ho Hyun
  • Patent number: 9961163
    Abstract: A system (111) and method for notifying subscriber devices (121) communicated with a subscriber local area network (120) and an ISP network operator (100) for receiving (101) notification requests comprises: a contact database (14) of subscriber devices (121) and notification mechanisms available for each subscriber device (121), a query manager (11) which consults the contact database (14) to verify the subscriber device (121) and its available notification mechanisms and sends a state of the notification request to the ISP network operator (100), a detector (13) for inventorying each subscriber device (121) in the contact database (14), analyzing (105) traffic from the subscriber local area network (120) and identifying notification mechanisms of each inventored subscriber device (121); a notifier (12) which selects (108) at least one notification mechanism from the available notification mechanisms for notifying the destination subscriber device (121) using the selected notification mechanism if any ava
    Type: Grant
    Filed: December 29, 2014
    Date of Patent: May 1, 2018
    Assignee: TELEFONICA, S.A.
    Inventors: Antonio Agustin Pastor Perales, German Martin Gomez, M Mar Garcia Puerto
  • Patent number: 9886487
    Abstract: Systems, methods, and computer-readable mediums for managing a subset of user contacts on a telecommunications device are provided. In one embodiment, a software application executed by a processor of a telecommunications device determines at least two contact groups from a subset of contacts accessible by a telecommunications device. The software application executed by the processor of the telecommunications device also generates a contact display including at least one contact group associated with the subset of contacts based on a current context of a user of the telecommunications device. The current context can include, for example, one or more of a location, time, date, and the like.
    Type: Grant
    Filed: November 23, 2015
    Date of Patent: February 6, 2018
    Assignee: T-Mobile USA, Inc.
    Inventors: Michael Steffen Vance, Jeffrey Allen Armantrout, Jared T Benson, Christian Robertson, Shilpa R. Shah, Gabriel J. White
  • Patent number: 9888119
    Abstract: In one implementation, a cloud service server supplements one or more call centers or data centers. The cloud service server receives a customer identification value from a call center, which may include a phone number or an address for the customer. The cloud service server generates a profile request for one or more social networking services for profile information based on the customer identification value and sends the profile information to the call center. The call center returns customer context data from the call center associated with the customer. The cloud service server stores the customer context data and the profile information in associated with the customer identification value.
    Type: Grant
    Filed: March 5, 2014
    Date of Patent: February 6, 2018
    Assignee: Cisco Technology, Inc.
    Inventor: Tod Famous
  • Patent number: 9832316
    Abstract: A method of routing a customer to a desired representative of a call center includes, in accordance with an embodiment of the present disclosure, receiving a communication from the customer. The method also includes identifying, within a database saved to a server, a customer account associated with the customer, and identifying data indicative of one or more life event entries saved to the customer account and corresponding with one or more life events of the customer. The method also includes applying the identified data indicative of the one or more life event entries to a history-based statistical models, where each history-based statistical model represents a corresponding call routing channel. The method also includes assigning a probability score for each history-based statistical model, where each probability score represents a likelihood that the corresponding call routing channel represented by the history-based statistical model is desired by the customer.
    Type: Grant
    Filed: November 10, 2016
    Date of Patent: November 28, 2017
    Assignee: United Services Automobile Association (USAA)
    Inventors: Bharat Prasad, Gunjan C. Vijayvergia, Vijay Jayapalan
  • Patent number: 9807228
    Abstract: Systems and methods for providing a customizable call handling. The system can include a customizable graphical user interfaces (GUIs) to enable users to reject calls, accept calls, send a customized text message, or place calls on hold when handling one or more incoming calls. The system can enable the user to choose between multiple tabs for call handling. The system can also enable the user to customize where certain features appear in the GUI, including a customizable home screen for frequently user features. The system can enable customized text messaging to differentiate between customers or to differentiate between business and personal contacts. The system can also include machine learning algorithms to customize the GUI based on user's previous actions.
    Type: Grant
    Filed: November 7, 2016
    Date of Patent: October 31, 2017
    Assignee: T-Mobile USA, Inc.
    Inventor: Hsin-Fu Henry Chiang
  • Patent number: 9787833
    Abstract: In nurse call systems that enable communication from a plurality of cordless handsets with a plurality of extension terminals carried by nurses belonging to a group, a nurse call conversion unit is provided between a nurse call control device and a private branch exchange. A call signal for a group representative call in which only an identification number for a group is given is transmitted by the nurse call conversion unit from the nurse call control device to the private branch exchange. From this call signal, the private branch exchange generates a call signal for extension terminals belonging to a group and calls the extension terminals.
    Type: Grant
    Filed: October 22, 2015
    Date of Patent: October 10, 2017
    Assignees: NEC Platforms, Ltd., NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION, NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION
    Inventors: Takuya Omi, Shigeru Maruyama, Kou Nogami, Rintarou Ashida, Ken Utsuki, Norio Murakami
  • Patent number: 9769632
    Abstract: A gateway (G) interfaces with a packet (IM) network (N) a mobile (GSM) network (N2), a HLR, an IM server (S1) and an SMSC (S2). The gateway (G) has a trajectory database (D) which is dynamically maintained and is accessed to determine in real time the optimum communication paths for messages.
    Type: Grant
    Filed: April 25, 2013
    Date of Patent: September 19, 2017
    Assignee: MARKPORT LIMITED
    Inventor: Taco Nieuwenhius
  • Patent number: 9756487
    Abstract: Systems, methods, and non-transitory computer readable media are configured to transmit a communication to a first computing device associated with a first person, wherein the communication includes an indication that the communication is from a phone number. A response to the communication is received from the first computing device. The response is routed to a second computing device associated with a second person and a second phone number. A reply to the response is received from the second computing device. The reply is transmitted to the first computing device, wherein the reply includes an indication that the reply is from the phone number.
    Type: Grant
    Filed: July 11, 2016
    Date of Patent: September 5, 2017
    Inventor: Majeed Ghadialy
  • Patent number: 9749981
    Abstract: The invention relates to methods, IMS system, and nodes such as P-CSCF, I-CSCF and S-CSCF for bypassing a network node, such as the HSS, during a reregistration procedure. Communication links are monitored and if a probability of success of a new request to the network node is within a range, then the network node can be bypassed.
    Type: Grant
    Filed: February 20, 2015
    Date of Patent: August 29, 2017
    Assignee: TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)
    Inventor: Marlene Yared
  • Patent number: 9749463
    Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for a combined voice and data call is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the combined voice and data call may be routed to a representative based on the contextual information to continue the exchange.
    Type: Grant
    Filed: October 20, 2016
    Date of Patent: August 29, 2017
    Assignee: United Services Automobile Association (USAA)
    Inventors: Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III, Thomas Bret Buckingham, Maland Keith Mortensen, John Raymond Harris, Joshua Samuel Leonard, Vijay Jayapalan, Minya Liang, Justin Dax Haslam, Robert Barner, Ross Andrew Thiele
  • Patent number: 9716788
    Abstract: To control secondary devices of a subscriber whose primary device is subscribed to a mobile network, a secondary mobile directory number (“MDN”) and secondary device identifiers are employed. After the primary device is rung, an Authentication and Call Waiting Engine receives a request from a Telephony Gateway to retrieve identifiers of any secondary devices that are linked to a primary MDN of the primary device. Next, the Authentication and Call Waiting Engine retrieves a secondary device identifier for each secondary device that is paired with the primary device by searching a secondary device identifier database with the primary MDN to find all linked secondary device identifiers. A rules database may be applied to exclude secondary device identifiers based on time of day and day of the week. The Authentication and Call Waiting Engine transmits the list of qualified secondary device identifiers to the Telephony Gateway for ringing.
    Type: Grant
    Filed: November 13, 2014
    Date of Patent: July 25, 2017
    Assignee: VERIZON PATENT AND LICENSING INC.
    Inventors: Sethumadhav Bendi, Amir Mayblum, Jerry Kupsh
  • Patent number: 9706375
    Abstract: Disclosed is an apparatus and method of communicating with a user of a wireless device and processing message delivery. One example method of operation may include identifying a group of participants to receive a broadcast message transmitted from a wireless device, transmitting at least one broadcast message from the wireless device to a plurality of computing devices corresponding to the group of participants, receiving a plurality of response messages responsive to the at least one transmitted broadcast message, examining the plurality of response messages and extracting content of the plurality of response messages, generating a summary message based on the extracted content of the plurality of response messages, the summary message comprising portions from all of the plurality of response messages and also comprising information unique to each of the plurality of response messages, and displaying the summary message on a display interface of the wireless device.
    Type: Grant
    Filed: April 12, 2016
    Date of Patent: July 11, 2017
    Assignee: Open Invention Network LLC
    Inventor: David Gerard Ledet
  • Patent number: 9635488
    Abstract: A method of delivering an instruction (206) to a mobile user device (106) connected to a network (110) is disclosed. The method comprising the steps of receiving an interactive workflow (202), translating the interactive workflow into the instruction (206) in a form executable by the mobile user device (106), and sending a message (208) including the instruction (206) to the mobile user device (106).
    Type: Grant
    Filed: October 8, 2015
    Date of Patent: April 25, 2017
    Inventor: Duc Anh Ngo
  • Patent number: 9591142
    Abstract: A method of resolving by an original network/domain of a telephone number of a called party, belonging to a recipient network/domain. The method includes: a) a calling party, belonging to the original domain dispatches a message using the telephone number of the called party as routing identifier; b) a server of the original domain in charge of routing the message, or a DNS server, produces an interrogation key dependent on the telephone number and on a penultimate domain name; c) a DNS request is sent to a DNS server associated with the penultimate domain; d) the DNS server associated with the penultimate domain performs, by using the interrogation key, a search in a database ENUM associated therewith; e) the search provides at least one record containing a return network/domain including the recipient domain; and f) a DNS request is sent to the return domain.
    Type: Grant
    Filed: November 12, 2013
    Date of Patent: March 7, 2017
    Assignee: ORANGE
    Inventors: Goar Haspekian, Philippe Fouquart, Olivier Cleuziou
  • Patent number: 9585010
    Abstract: A vehicle includes a touchscreen configured to receive a touch input of a driver and display image information corresponding to the touch input, a passenger sensing unit configured to sense whether the passenger is present in the vehicle, a communication unit configured to communicate with a mobile terminal of the driver, and a controller configured to display a call request reception message and identification information of a third party when a call request is received from the third party via the mobile terminal and to provide an audio function of a hands-free service. When the passenger is sensed and the call request of the third party is received in a privacy mode, the controller displays the call request reception message and limits displaying of the identification information of the third party and the audio function.
    Type: Grant
    Filed: April 1, 2015
    Date of Patent: February 28, 2017
    Assignee: HYUNDAI MOTOR COMPANY
    Inventor: Jeong Hun Kim
  • Patent number: 9553901
    Abstract: In at least some embodiments, a system includes at least one server to manage voice over internet protocol (VOIP) services. The managed VOIP services provided by the at least one server include a telephony service to establish a calling phase between an initiator device and a mobile target device in response to a call command received from the initiator device, and a streamline call transfer service to transfer a call from the mobile target device to a transfer target device in response to a one-touch transfer command received from the mobile target device during the calling phase.
    Type: Grant
    Filed: July 27, 2012
    Date of Patent: January 24, 2017
    Assignee: CREXENDO, INC.
    Inventors: Satish Bhagavatula, Manish Rao
  • Patent number: 9515970
    Abstract: Techniques are provided for delivering messages to users of client devices in a network. At a server device in a network, location information of each of a plurality of client devices is obtained. Each of the client devices runs a presence application for a user in the network and is configured to log-in with one or more resources. A message is received from a sender device in the network. The message is intended to be presented to the user via the presence application and one or more of the resources. Based on the location information of the client devices, one or more designated client devices are selected to which the message is to be sent such that the message is presented to the user via the presence application running on the one or more designated client devices and via one or more of the resources.
    Type: Grant
    Filed: July 17, 2013
    Date of Patent: December 6, 2016
    Assignee: Cisco Technology, Inc.
    Inventors: Haihua Huang, Yong Qian, Zhao Jiayu, Kejun Xia
  • Patent number: 9497321
    Abstract: A system and method for a selective ring silencer that prevents people from having to listen to the telephone ring on and on with nuisance calls. The ringer silencer can be: (1) discretely constructed from a telephone, (2) part of a telecommunication device, or (3) part of a central telephone network construction. A receiver demodulates an incoming call. Control logic reads at least a portion of the called identification (CID) data and determines an action based on the reading. A switch in communication with the control logic is actuated to a first state that allows the communication data to be output from the ring silencer, and a second state that blocks the communication data from being output from the ring silencer to a user's communication device. The control logic blocks toll-free area codes originated calls from ringing a user's telephone, optionally forwarding the call to a voice mail module.
    Type: Grant
    Filed: May 9, 2016
    Date of Patent: November 15, 2016
    Inventor: Steve Cha
  • Patent number: 9477734
    Abstract: One or more techniques and/or systems are disclosed for facilitating synchronizing of data between one or more servers and a mobile device. The mobile device can establish which servers comprise data that is to be synchronized, and inform the servers that a push notification gateway should be used to send notifications of a data state change. A connection can be opened between the mobile device and the push notification gateway so that when a data state change is detected by a server the server can send the notification to the gateway, which can forward it to the mobile device. The mobile device may then choose to initiate a data synchronization with the server. In this manner, an open connection is merely maintained between the mobile device and the gateway, as opposed to multiple resource intensive connections between the mobile device and multiple servers.
    Type: Grant
    Filed: May 10, 2011
    Date of Patent: October 25, 2016
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Ashutosh Tewari, Gandhi Vaithilingam
  • Patent number: 9479491
    Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for a combined voice and data call is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the combined voice and data call may be routed to a representative based on the contextual information to continue the exchange.
    Type: Grant
    Filed: September 6, 2013
    Date of Patent: October 25, 2016
    Assignee: United Services Automobile Association (USAA)
    Inventors: Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III, Thomas Bret Buckingham, Maland Keith Mortensen, John Raymond Harris, Joshua Samuel Leonard, Vijay Jayapalan, Minya Liang, Justin Dax Haslam, Robert Barner, Ross Andrew Thiele
  • Patent number: 9344208
    Abstract: Systems and methods for performing timing offset and or fractional frequency offset for the purpose of time and/or frequency synchronization are provided. Timing packets are exchanged between a master device and a slave device. In addition, timing adjustment information is received by the slave device. The slave device uses the timing adjustment information in conjunction with the transmit and receive times for the timing packets to estimate at timing offset and/or fractional frequency offset.
    Type: Grant
    Filed: August 23, 2012
    Date of Patent: May 17, 2016
    Assignee: CORTINA SYSTEMS, INC.
    Inventors: Med Belhadj, Hojjat Salemi
  • Patent number: 9338290
    Abstract: When a first user is leaving a voicemail while a second user is attempting to call the first user back, the first user is given the option to ignore the second caller, delete the voicemail and connect with the second user, or hold while the second user reviews the voicemail. The voicemail may or may not be complete. This may avoid the need for the first user to repeat the information contained in the voicemail. In one embodiment, the voicemail message is played on the second user's device as a ring-back tone.
    Type: Grant
    Filed: August 11, 2014
    Date of Patent: May 10, 2016
    Assignee: Google Technology Holdings LLC
    Inventors: Jerome O. Vogedes, Dean E. Thorson, Mark Lemke
  • Patent number: 9326098
    Abstract: An illustrative telecommunications analysis server analyzes telecommunications-event records and telecommunications-activity records associated with mobile stations operating in one or more wireless networks to infer whether a spike in initiated telecommunications activities occurred in a period of time and from a geographic area that closely correlate with the time and location of an audio incident. The server corroborates that the audio incident likely occurred based on the inferred spike in initiated telecommunications activities from one or more mobile stations. The illustrative server identifies the mobile stations that were likely within earshot of the incident and actively initiating telecommunications immediately thereafter.
    Type: Grant
    Filed: July 7, 2015
    Date of Patent: April 26, 2016
    Assignee: Polaris Wireless, Inc.
    Inventor: Jeffrey Noel Wu
  • Patent number: 9042371
    Abstract: The present invention provides an effective technique for routing calls to one or more telephony terminals through a traditional telephony line as well as via a packet network. A terminal adapter is provided at a customer premise and supports multiple telephony terminals, which may be associated with the same or different directory numbers. For incoming calls, the telephony switch will determine whether to route the call over the traditional telephony line or through the packet network to the terminal adapter, which will facilitate the connection with one or more of the telephony terminals. The incoming calls can be routed to a specific telephony terminal based on incoming call indicia. The terminal adapter can initiate outgoing calls from the supported telephony terminals over the traditional telephony line or via the packet network to the telephony switch. Whether incoming or outgoing calls are routed through the telephony line or the packet network depends on system configuration and existing conditions.
    Type: Grant
    Filed: April 10, 2003
    Date of Patent: May 26, 2015
    Assignee: RPX CLEARINGHOUSE LLC
    Inventor: Dany Sylvain