Abstract: A system and method of providing multimedia communication services is disclosed. In a particular embodiment, the method includes receiving contextual information including a subscriber identification associated with a wireline communication device at an intelligent service switch (ISS) of an integrated wireline-wireless (IWW) network from a network edge device, where the network edge device has detected a service request at the wireline communication device. The method also includes determining at least one multimedia communication service based on the contextual information and at least one service filter associated with the subscriber identification.

Abstract: The present invention provides a method for forwarding calls placed to a primary destination comprising receiving at least one call forwarding profiles, each call forwarding profile having a predefined duration and at least one call forwarding destination, receiving an instruction to activate one call forwarding profile to an activated profile and forwarding calls placed to the telecommunications destination according to the activated profile.

Abstract: A method and system of routing calls. In a particular embodiment, the method includes prompting a caller of a call for caller information with a first system. The first system has a first interface characteristic. The method further includes selecting a destination for the call based on the caller information. The destination has a second interface characteristic. The method also includes identifying a call interface characteristic change based on a difference between the first characteristic and the second characteristic, and advising the caller of the call interface characteristic change prior to routing the call.

Abstract: A method for screening and routing incoming telephone calls includes extracting caller identification information from an incoming telephone call, providing a plurality of tables including a primary ring table, a secondary ring table, a voicemail table, a block call table, and a forward call table, and determining which one of the plurality of tables includes the caller identification information. The method also includes allowing the incoming telephone call to have a primary ring tone if the primary ring table includes the caller identification information, and allowing the incoming telephone call to have a secondary ring tone if the secondary ring table includes the caller identification information.

Abstract: Calls placed to a call recipient bypass the terminating messaging system, creating an enhanced message in the call originator's messaging system and delivering the enhanced message using alternate routing information. A caller creates enhanced messages for a call recipient even when the call recipient's messaging system does not support such functionality. The caller also embeds stored content and/or use links in the enhanced messages to allow the message to be modified and/or deleted before it is accessed by the call recipient.

Abstract: Some embodiments provide receipt by a telephone of call control signals from an external device, the call control signals associated with a third party call control protocol, and execution of telephone call functionality in accordance with the call control signals.

Abstract: Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects.

Abstract: The present invention is a method and system for forwarding communications to a first destination number to a second destination number after receipt of a forwarding indication from the second destination number. In the first embodiment, the method comprises the steps of the communication device coupled to the second destination number receiving a forwarding indication, determining the first destination number to be forwarded based on the forwarding indication, and forwarding communications directed to the first destination number to the second destination number. In the second embodiment, the method comprises the steps of the client device coupled to the second destination number receiving a forwarding indication, determining the first destination number to be forwarded based on the forwarding indication, and forwarding communications directed to the first destination number to the second destination number.

Abstract: The present invention provides a method for sending a message to a calling phone when a called phone aborts an incoming call request. A mobile unit receives a call request from a calling phone. The communication network determines that the mobile unit has aborted the call request during ringing. For example, the mobile unit may abort the call request by pressing a predetermined key, such as the <END> key, on the mobile unit. The communication network alerts the calling phone that the mobile unit aborted the call request during ringing. The network can play a message to the calling phone that the mobile unit has aborted the call request during ringing, and the message can include additional information, such as the expected length of time that the mobile unit will be unavailable or other predetermined messages.

Abstract: There is disclosed a method of routing a call in a communication system, comprising: defining a set of availability modes for at least one user, each mode including at least one identifier identifying at least one originating telephone number; defining a routing rule for each of said modes; and routing a call for the at least one user in dependence upon the routing rule associated with an active availability mode of the user and the originating telephone number of the call.

Abstract: A method of distributing incoming calls is provided. The incoming calls are distributed among a plurality of call destinations, wherein each call destination includes inbound links for receiving the calls. To accomplish the distribution, first information is accumulated regarding prior usage of the inbound links of each call destination by call controllers. The call controllers are configured to route the incoming calls to the call destinations. Based on the first information, second information including a number of the inbound links of each call destination that are allocated to each of the call controllers is generated. The incoming calls are routed to the call destinations by the call controllers based on the second information.

Abstract: A method for saving instant messages includes: determining a session saving policy; sending the session saving policy to a server; and saving, by the server, instant messages in a session in accordance with the session saving policy. A client, server and system are also provided.

Abstract: The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called party. The call processing system can provide the called party with a call transfer option.

Abstract: A method and an apparatus for providing a customer premise based feature. For example, the method receives a call directed to a customer, wherein the call is associated with a customer premise based feature. The method then forwards the call to a customer premise based communication system located at a location of the customer, wherein the customer premise based feature is implemented locally by the customer premise based communication system.

Abstract: Communications are routed in a communications network based on a location of a requesting party. A communication from the requesting party is received. A location of the requesting party is determined using a geographic address which defines the smallest of two of a set of multiple geographic areas defined by multiple available geographic addresses for the location of the requesting party. A communications destination address for the communication is selected, from multiple possible communications destination addresses, based on the location of the requesting party. The communication is forwarded to the selected communications destination address.

Abstract: A teleconferencing system in which a teleconference controller advantageously uses information relating to the network topology layout of remote nodes which are to participate in a teleconference, and then advantageously directs the transmission of video and/or audio streams from a source node to an identified subset of the remote nodes based on the capabilities of the nodes and the network links. These nodes which initially receive the video and/or audio streams then advantageously forward the streams in turn to other nodes in their vicinity using peer-to-peer network connectivity techniques. The identification of the subset of nodes which serve as peer-to-peer forwarding nodes may be based on node activity, node service capacity, the impact on network links between the node and the requester, the distance and/or latency between the node and the requester, and the ability of the node to meet requests including video transcoding requests.

Abstract: A forwarding apparatus includes: a transmission source acquisition part for acquiring a first telephone number of a telephone corresponding to a transmission source of digital information; a call destination receiving part for receiving, from the telephone server, a second telephone number of a telephone called through the telephone number acquired by the transmission source acquisition part; a forwarding destination identifying part for identifying a forwarding destination corresponding to a telephone having the second telephone number received by the call destination receiving part; and a forwarding part for forwarding the digital information to the forwarding destination identified by the forwarding destination identifying part.

Abstract: This invention integrates instant messaging, presence, and other collaborative capabilities with conventional PBX functionality through use of a PBX-Messaging Integration Client (PMIC). The invention in its several embodiments features a method and system for using the PMIC-based computer interface to perform off-hook/on-hook presence notification for a PBX phone, establish media sessions concurrent with PBX telephonic communication, execute custom call treatment in conjunction with a PBX phone, implement call transfer capability between a PBX phone and numerous other devices, and provide PBX call control. The PBX is generally enabled with computer telephony integration (CTI) and, depending on the embodiment, a Voice-over-Internet Protocol (VoIP) such as Session Initiation Protocol (SIP). The invention empowers enterprise workers with a diverse, unified and integrated set of both PBX functions and SIP-based collaboration tools.

Abstract: A system and method for providing for a wireless calling party to configure his or her wireless service on a call-by-call or on a permanent basis so that only those calls where the caller wants his or her location to be available carry location information. To enable the capability of blocking and/or altering location, the caller can pre-configure his or her service so that the location information of the wireless calling party is either altered or blocked to the called party on a permanent basis. The wireless caller can also select on a call-by-call basis to either alter or block the location information to the called party by entering a particular code prior to making a call. Furthermore, a wireless caller may also select to block the storage of location information in the network by entering a pre-defined number prior to making a call, which in turn can then be used to place the outgoing call.

Abstract: Methods, systems, and computer program products for determining routings of communications. Methods include receiving a communication for a receiving party and determining one or more potential locations of the receiving party. A probability that the receiving party is at each of the potential locations is calculated based on a statistical model. It is determined which of the potential locations has the highest probability. Routing of the communication to the potential location with the highest probability is initiated.

Abstract: The present invention provides a method for restricting and remotely configuring call forwarding service in wireless or wireline communication systems. An originating switch receives a call request from a calling communication unit. The call request includes an indication that the caller does not want this call to be forwarded if the called communication unit has activated the call forwarding option. The call is routed to the directory number of the called communication unit, not the call forwarding number of the called communication unit.

Abstract: The present invention provides methods that allow more sophisticated use of custom calling services by consolidating the access to and administration of services for multiple lines and/or telephone devices. Embodiments include a single configuration interface for the calling services on all of an individual's telephone lines or devices, a single system for providing incoming calling services for all of an individual's telephone lines or devices, and a single system for providing outgoing calling services for all of an individual's telephone lines or devices. The present invention also includes features which allow custom calling services for a particular telephone device to be customized so as to interact with the custom calling services on another telephone device belonging to the same user.

Abstract: A method and software application reduce the occurrence of misdirected calls to one or more select destinations The software application resides on a user's phone and “listens” to phone numbers dialed by a user to determine if the user has dialed a phone number for one of such select destinations. In response to the user dialing one of such phone numbers, the software application on the phone effectively “intercepts” the call and enables the phone to provide the user with a list of destination options prior to placing the call to the dialed phone number. In one embodiment, the list is provided in audio form by playing a voice prompt with the list, as well as in visual form by displaying the list in the user interface of the user's phone. The list helps disambiguate the intent of the user in dialing the phone number by asking the user to either (i) confirm he wants the destination associated with the phone number or (ii) select another option.

Abstract: Notifying a user of a device event, including receiving a device event, associating the device event with a user, receiving an RFID signal from a user's RFID tag, determining the user's location in dependence upon the RFID signal, selecting a user notification appliance in dependence upon the user's location, and notifying the user of the device event with the selected user notification appliance. In typical embodiments, associating the device event with a user also includes reading a user ID from a device record for the device. In typical embodiments, associating the device event with a user also includes identifying the location of the device, identifying a previous location of the user, and associating the device event with a user in dependence upon the location of the device and the previous location of the user.

Abstract: A telecommunication system that can selectively establish communications with one of a plurality of telephony devices associated with a particular telephone number for a device in an enterprise network. More particularly, the system is configured to route an incoming telephone call received from an external device, such as a mobile device for example, to one or more of a plurality of telephony devices associated with the telephone number. The plurality of telephony devices may include personal digital assistants and other remote devices. In one embodiment, the system comprises a network server configured to connect the incoming telephone call from an external device to a telephony device, where voice communications are encrypted for transmission by the network server to the external device from which the incoming telephone call is received, and encrypted voice communications received from the external device can be decrypted, re-encrypted and/or stored by the network server if required.

Abstract: Communication systems and methods are described that enable mobile devices to route telephone calls via an enterprise telephone system. The communication system is configured to receive via a data channel a request from the mobile device. The mobile device corresponds to a user making a call. The server receiving the request includes a private branch exchange (PBX) and one or more other servers hosted by or coupled to the enterprise. A first call leg is initiated over a first voice channel in response to the request. The first call leg is coupled to the server and mobile device. A second call leg is initiated over a second voice channel, and the second call leg is coupled to the server and a client device corresponding to an intended call recipient. A voice conference call is formed between the mobile device and client device by joining the first and second call legs.

Abstract: The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer calls by the network.

Abstract: Melting information of a client device is described. The device melting includes receiving a melt message at an inbox of a client device. A source of the melt message is authenticated using identification information of the melt message. The client device automatically deletes client state information of the client device in response to authenticating the source of the melt message.

Abstract: The invention comprises a method and apparatus for routing an incoming call to at least one network endpoint in a communication network. Specifically, the method comprises identifying at least one registered network endpoint associated with a user in response to an incoming call destined for the user, obtaining presence information associated with at least one active network endpoint from the at least one registered network endpoint, and routing the incoming call towards the at least one active network endpoint using the presence information.

Abstract: A communications service for communications addressed to or from a communications address is implemented by receiving, from a requester though a packet switching network, a request to access current communications service data for an account for the communications address. The current communications service data for the account is forwarded to the requester through the packet switching network. An instruction to change an on/off state of the communications service is received from the requester through the packet switching network. The instruction to a communications service manager is forwarded through a data network. The on/off state of the communications service is changed in accordance with the instruction.

Abstract: In a particular embodiment, a system is provided that includes a wireless beacon to provide wireless data communication with a mobile telephone to detect a location of the mobile telephone within a wireless detection area provided by a wireless beacon, and a communication interface to send a call forwarding message to a cellular switch. The call forwarding message provides an instruction to route future calls destined for the mobile telephone to an alternate network address. In another embodiment, a method of selecting a destination telephone is disclosed that includes detecting a location of a mobile telephone within a wireless detection area provided by a wireless beacon, and sending a call forwarding message to a wide area switch having a communication path targeted to the mobile telephone. The call forwarding message provides an instruction to route future calls destined for the mobile telephone to an alternative communication path.

Abstract: The present invention discloses a method for implementing a redirection service for UEs sharing a PUI in an IMS, comprising: when a UE in a PN registers at a PNM AS, the PNM AS fetching the UE Identity and establishing a corresponding relationship between the identity and the PUI; when determining to route an initial request message of a terminating call of a UE in the PN routed by an original S-CSCF to a configured UE sharing the PUI, the PNM AS adding the configured UE Identity into a redirected initial request message and sending it to the original S-CSCF which forwards the message to a redirection S-CSCF; and the redirection S-CSCF uniquely locating the configured UE according to the identity or both the identity and the PUI in the message. The present invention can redirect a session initial request to a configured UE sharing a PUI with other UEs.

Abstract: A method and system for routing a call based on calling device type is disclosed. In a communication network, an originating switch may receive a call request from a calling device seeking to connect with a dialed number. The originating switch may responsively send into a signaling system a call-setup message that conveys information including a calling device type indicator, such as a serial number of the calling device. A controller may then use the calling device type as a basis to select a destination to which the call should be routed in order to facilitate connecting with the dialed number. The invention can be usefully employed to facilitate routing of customer service calls concerning a calling device.

Abstract: Systems and methods provide foreign call back number compatibility. The systems and methods receive a local telephone number assigned to a subscriber, the subscriber having a non-local telephone number as the normal calling number of the subscriber. Furthermore, the systems and methods query a database with the local telephone number to obtain the non-local telephone number and to provide the non-local telephone number. In addition, systems and methods provide a foreign call back number compatibility database. The systems and methods receive a local telephone number assigned to a subscriber and a non-local telephone number comprising the normal calling number of the subscriber and saving the local number and the non-local number to a database.

Abstract: Some embodiments provide a telephone and a computing device coupled to the telephone, the computing device to selectively route telephone call signals to the telephone based on user-specified rules.

Abstract: In one particular embodiment, the secure media includes information sent using secure real-time transfer protocol (sRTP). Supplementary services may include call transfers, forwards/redirects, call hold with music on hold (MOH), call hold with no MoH, call resume, call park, call pickup, call blast etc. In a call flow, a call request may be received from a first device for a second device. The call request may include at least one set of keys and be ready for establishment of an sRTP call. It is then determined that a supplementary service is needed for the call request. For example, a supplementary service may indicate that a call redirect to a third device is required. The gateway then facilitates a supplementary service call with the third device. This is facilitated without contacting the first device to generate a second key after receiving the initial call request.

Abstract: A method and system for ensuring that a phone call from an initiating user reaches a target user, when the phone call is non-deliverable in real time. The phone call is converted at an instant voice messaging (IVM) server into an entity that can be delivered to the target user when the target user can receive it. The entity may be a parked call, a parked instant message, voice mail, an instant voice message, a multi media server message, a push-to-talk message or an ICQ message. Its delivery is performed according to predetermined or ad-hoe rules, decided either by the IVM server, the initiating user or the target user.

Abstract: Methods and systems for assigning participant identifying data to network transmission events. Participant identifying data and identifying data related to a network transmission event are provided to a predetermined (also referred to as central) monitoring location and stored in a database at the central monitoring location.

Abstract: In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

Abstract: In a call transfer of a call there is an original calling network device, an original recipient of the call, and a transferee of the call. Systems, network devices, and methods are provided for delivering local call transfer functionality. Each network device is capable of functioning in the capacity of any one or more of the above three roles, namely, originator, original recipient, and transferee by providing local call transfer functionality. There is no requirement for central processing equipment used to provide local call transfer functionality for transferring calls.

Abstract: A method and apparatus are disclosed that enable a call-processing server to extend a received call out to a telecommunications terminal endpoint, wherein the terminal, such as a hotel room phone, is local to and accessible only through an intermediate point, such as a hotel switchboard. Also disclosed are a method and apparatus that enable a data-processing system, such as a server, to determine whether or not to grant a telecommunications terminal endpoint one or more privileges, without some of the disadvantages of the prior art. The methods and apparatus that are taught in this disclosure can be used for extending the incoming call to the endpoint independently of or in the absence of determining whether or not to grant privileges to the endpoint.

Abstract: A terminal operated at a switching facility has at least one indicating element which indicates operating modes of another terminal allocated to the indicating element. The other terminal is operated at another switching facility. Calls to the other terminal may be picked up by operating a function element, e.g., pressing a key, associated with the indicating element that indicates the operating modes of the other terminal, when an incoming call to the other terminal is indicated.

Abstract: The disclosure is directed to a method of providing a distinctive call waiting tone based on a redirecting number. The method includes receiving a call from an originating device at a redirecting device; forwarding the call from the redirecting device to a destination device; and applying a distinctive type of call waiting tone to the destination device based upon determining that a data message includes a redirecting number. The forwarded call has an associated data message that includes a calling number of the origination device, a called number of the destination device, and a redirecting number of the redirecting device.

Abstract: Methods, logic, apparatus, and systems are provided to support cross cluster directory number (DN) extension mobility (EM) using dynamic network distributed dial-peer updates in a communication networks, which includes a plurality of clusters or systems and each of the plurality of clusters including a call control agent (CCA). Identification data corresponding to an identity of an associated user is received into a first cluster of a multiple cluster telecommunication network. A directory number and associated first telecommunication device corresponding to the user are registered with a first call control agent of the first cluster in accordance with received identification data. Registration data corresponding to the registered directory number is communicated to at least a second cluster of the telecommunications network.

Abstract: Methods, systems, and computer program products for flexible call jumping are disclosed. According to one method, an indication is received from a calling phone for initiating a call with a called phone. The call is established between the called and calling phone. During the call, an indication is received from the calling phone to jump the call to a user selected destination. In response to receiving the indication to jump the call, the call is jumped to the destination such that the call continues between the destination and the called phone.

Abstract: Communication information transmitted in the broadband communication system may be in a packet format and secured using encryption techniques, for example encryption software, including a means for providing an initial security key and updated security keys to the various pieces of communication equipment located throughout the broadband communication system. When communication equipment, for example a gateway, is first registered with, for example, an IP central station, the IP central station assigns an initial encryption key to the gateway that is assigned and retained by a server, for example a call manager server, and the gateway (e.g., broadband residential gateway). This initial encryption key may be used to establish a secure two way communication between two pieces of communication equipment as an originating point communication equipment and a terminating point communication equipment.

Abstract: A method, system, and computer program product for creating, maintaining and destroying virtual environments. Preprogrammed software objects that perform predetermined functions are created and stored in a repository, the desired objects are selected and configured with user defined parameters to create a customized call processing system. The use of preprogrammed software objects allows the rapid and accurate configuration, manipulation and destruction of virtual environments that networks subscribers together, processes calls, enables messaging, and provides disaster avoidance.

Abstract: A system and method for forwarding calls to virtual phone numbers, the virtual phone numbers associated with landline and other discrete telephone units. A user cellular telephone can receive the calls for the virtual phone numbers, based on preferences specified by the user for when and/or where particular calls are forwarded to the device. The user cellular telephone can be interconnected by a network to a system server that employs a forwarding application to forwards calls to the user cellular telephone when desired, in accordance with the preferences specified by the user. If the call is not one desired to be received by the user cellular telephone, the call can be forwarded to a voicemail database where a voicemail message may be stored, as a distinct voicemail for the virtual number dialed by the calling party.

Abstract: A call routing system prompts a caller for information and receives a response from the caller. Based on the caller's response, a confidence value is assigned to the call. The confidence value can be assigned based on the likelihood that the received information is consistent with the prompt and other criteria. Additional prompts are provided to the caller based on the confidence value, and additional caller's responses are used to modify the confidence value. At least one threshold confidence level is set and when the confidence value of the call meets or exceeds the threshold (because of low confidence), the call is immediately routed to a human operator.

Abstract: Techniques for using call history for voice data over a packet-switched network includes receiving call history data that indicates a redirected network identity that served as a target of a particular voice data session from a particular calling party. The redirected network identity is different from both a caller network identity that identifies the particular calling party, and a current target network identity that identifies a current target party of the particular voice data session. A call history display composition is formed that indicates at least that the redirected network identity exists. The call history display composition is presented for viewing by at least one of the particular calling party and the current target party. These technique allow a party to redirected communications to easily call or save the network address of a former target of the call.