Abstract: A method, system, and computer program for routing an outgoing communication in real time is presented. A communication is received from a caller to an intended receiving wireless telecommunication device. In response to the communication failing to connect to the intended receiving wireless telecommunication device, scan of other alternate telecommunication devices is initiated to determine if other communication devices are available for receiving a re-route of the original communication. If an alternate telecommunication device is available to receive the communication, then the communication is rerouted to the preferred alternate telecommunication device based on the alternate telecommunication device being a mutual contact of the contact list of the caller telecommunication device and the mapping profile of the intended receiving telecommunication device.

Abstract: Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects.

Abstract: Connecting a caller with a plurality of destinations using a destination list received from a caller or a designated user. Attempts are made to connect the caller with each of the destinations in the stored destination list, with each attempt including a connectability query to determine whether either the caller or the destination is connectable. Thereafter, the other party is called and offered a connection attempt to the first party. If the second party accepts, a call is made to the first party. If the first party is indeed connectable and answers the call, a connection is established between the two parties. Once the destination list is stored, attempts to connect the caller with each destination can be separately initiated or paused. Furthermore, the stored destination list can be edited even after connection attempts have been initiated.

Abstract: Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.

Abstract: A device for implementing a method of remotely routing a voice call forward to a telematic device is disclosed. The device first maintains a call state of the voice call in response to an answering of call forwarding rings by the telematic device. The device then forwards the calls to the next assigned device in response to a failure of a user of the telematic device to answer fake rings from the telematic device. Such a failure can be indicated by a monitoring of a prescribed number of back ring tones or a dropping of call within a prescribed timer window.

Abstract: A method of call control in which a first communications network, detecting calls directed to a destination in the first network; redirects at least some of the calls to a destination in a second network (e.g. on no answer from the destination in the first network). The first network then operates in two phases. In a first phase, for a group of calls redirected to the second network, the time delay before the call is answered in the second network is recorded. When a number of time delays have been recorded, a delay period is set to a value less than the maximum value of the recorded time delays. In a second phase, for a second group of calls redirected to the second network subsequent to the calls of the first group, when a call of the second group is not answered in the second network within the delay period, the call is redirected to a message service associated with the first network.

Abstract: Embodiments of the present invention provide methods and systems for intelligent routing. An intelligent routing processing module sets at least one intelligent routing trigger condition and at least one corresponding intelligent routing policy in advances and an incoming call or message is processed according to intelligent routing contact manners in the intelligent routing policy. The intelligent routing trigger condition includes relevant information of the incoming call or message and the intelligent routing policy may include more than one intelligent routing contact manner. The embodiments of the present invention may provide more intelligent routing contact manners and intelligent routing policies for communication routing technology and may make full use of subscriber presence information.

Abstract: A circuit for a telephone such as a mobile radiotelephone. The circuit has a memory for storing phonebook items and for storing group attributes associated with phonebook items, a connection to a radiotelephone receiver for receiving telephone calls and calling party identifications, and a controller for selecting the disposition of received calls. An operating mode is selected (45) from a plurality of operating modes, e.g. “Personal”, “emergency”, “personal-plus-emergency”, “all calls”, “no calls”, etc. A received calling party identification is compared (42) with a phonebook item, and a disposition for a received call (46, 47, 48, 49) is selected dependent on a group attribute for that phonebook item and a present operating mode.

Abstract: Receiving a request from a device for an incoming call to a called number. Obtaining presence information of the called party. Presenting the obtained information via the calling device. Presenting action option(s) including an option to proceed with the call. Receiving an action choice corresponding to proceed with the call. Presenting a request for credentials to the calling party. Receiving credentials corresponding to a calling party permitted to continue with the call. Proceeding with the call.

Abstract: A method for transferring time-synchronous data, particularly voice and video data, over a network, particularly the Internet, between at least two terminals, where between the terminals a connection is established using a SIP server and where the SIP protocol is used for establishing the connection, is—with respect to high Quality of Service for transferring time-synchronous data and with a technically simple and cost effective design—developed in a way that the SIP server analyzes the connection and/or the terminals or the like and that based on the analysis it determines an ideal bandwidth for optimizing the transfer of time-synchronous data.

Abstract: Methods and systems are directed toward enabling a user of a target device, such as a mobile device, to register for automatic initiation of a messaging service on the target device. A target device user interface, such as a login user interface, provides a selectable activation element for the user to indicate that future messaging sessions with the target device should be established automatically. An activation indicator and target identifier are associated with a user identifier and stored in a messaging system data store. When the user ceases use of a messaging session on another device, such as a general purpose computing device, the messaging system uses the user identifier and target identifier to automatically establish a corresponding messaging session on the target device. The user of the target device may then hold a messaging session with an existing third party device or with a different third party device.

Abstract: A call method, a device, and a communication system for a private branch exchange (PBX) user are provided. User data of the private branch exchange user may be sent to an application server when the private branch exchange user has opened an account but not registered. The application server ma continue normal calling by using the user data of the private branch exchange user. The PBX user can make a successful call without independent registration when implementing independent supplementary services.

Abstract: The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the user initiating a call to one of such phone numbers. Certain phone numbers are associated with an action. The user's phone, or a server with which the user's phone communicates, maintains a table of the phone numbers associated with an action, and each phone number in the table is related to an action. Software on the user's phone listens for call initiated by a user. When the user initiates a call, software on the phone “intercepts” the call, and the phone (or a server with which the phone communicates) determines whether the call is to a phone number that is in the table. If the phone number is in the table, then it is associated with an action, and the user's phone performs that action at a time specified by instructions for such action.

Abstract: Communications over a network are selectively routed to one of multiple mobile devices identified by the same mobile device number. In one example, a method includes identifying a first mobile phone associated with a first activation priority by a phone number and identifying a second mobile phone associated with a second activation priority by the same phone number. The activation priority indicates a priority with which the first and the second mobile phones are activated for communications on a network. Communications associated with the phone number are selectively routed to one of the first mobile phone or the second mobile phone having a highest activation priority. The phone number defines an address at which the communications are routed to the one of the first mobile phone or the second mobile phone having the highest activation priority without being routed to an intervening address defined by another device number.

Abstract: Embodiments of the present invention are directed to a method and system for identifying a first dialog between an element and a server and a second dialog between the server and a first device, wherein the first dialog and second dialog are connected to form an active call, identifying a call park request code from the first device through a third dialog between the first device and the server, creating a fourth dialog between the server and a parking address based on the call park request code, disconnecting the first dialog and second dialog, connecting the first dialog with the fourth dialog to park the active call, identifying a call pickup request code from a second device through a fifth dialog between the second device and the server, disconnecting the first dialog and the fourth dialog, and connecting the first dialog with the fifth dialog to resume the active call.

Abstract: A method, which comprises receiving an indication of an intent to communicate using a first communication client registered to a user account. A memory is then consulted in an attempt to identify a communication session previously established with a party that is a communication client registered to the user account, the communication session having been placed in a held state. If the attempt is successful, the first communication client is then engaged in the communication session.

Abstract: A method and an apparatus for providing a customer premise based feature. For example, the method receives a call directed to a customer, wherein the call is associated with a customer premise based feature. The method then forwards the call to a customer premise based communication system located at a location of the customer, wherein the customer premise based feature is implemented locally by the customer premise based communication system.

Abstract: A system for causing the simultaneous, or near simultaneous, receipt by multiple pre-identified communication termination endpoints of electronic messages sent at times respectively delayed relative to one another and inviting each of the communication termination endpoints to join a communication session. The system receives identification of associated communication termination endpoints that are to receive, at substantially the same time, electronic messages to join a communication session. The system determines and stores send time delays for each such communication termination endpoint that are calculated by a respectively appropriate method.

Abstract: A method and structure for avoiding undesirable interruptions by incoming calls during face-to-face conversations or oral presentations. A speaker recognition circuit is trained to recognize the user's voice, even in the presence of other voices and ambient noise. A number of speaker recognition algorithms may be employed within the scope of the invention. The phone is configured to constantly monitor the aural phone environment, while recording in a FIFO memory a short interval of digitized sound. When an incoming call is received, the Caller ID is checked against a pre-defined Priority List of numbers to be directed to the user's attention as in the prior art. If the Caller ID is not on the Priority List, speaker recognition verifies whether the user has been speaking within the past few seconds, and, if so, directs the incoming call to voice mail without interrupting the user. Other sensor input and criteria can also be used to determine how to route an incoming communication.

Abstract: Systems and methods in which call intelligence, such as may be deployed in communication with signaling systems utilized in controlling calls and telecommunication databases, is used to analyze information about a call in order to make a determination as to the likelihood or risk that call redirecting, such as call forwarding or remote call forwarding, will be invoked with respect to a call are shown. The call intelligence, upon a determination that an unacceptable risk that call redirecting will be invoked, preferably institutes appropriate call treatment or handling procedures, such as to block the call or to allow the call while invoking additional call treatment action.

Abstract: The present invention is directed to processing calls to busy telecommunications lines. In one embodiment, the presence of a subscriber accessing a computer network over a first telephone line via a first computer terminal is detected, wherein the subscriber also has a first telephone station connected to the first line. When a caller calls the first line and the first line is busy, the call is forwarded to a second telephone line associated with a call manager system. The call manager system determines when the subscriber is no longer accessing the computer network. At least partly in response to determining that the subscriber is no longer accessing the computer network, the call manager system transmits a text message to the caller, the message including the subscriber's phone number. The caller can then call back the first line using the transmitted phone number.

Abstract: A conferencing system for an enterprise is disclosed. The conferencing system determines the location of a portable communication device within a premises and sends a prompt to the portable communication device announcing an option to initiate a communication session using local conferencing devices. In response to a request from the portable communication device, the system determines connection information for a remote endpoint and initiates a communication session between the local conferencing device and the remote endpoint.

Abstract: A conferencing system for an enterprise is disclosed. The conferencing system allows a user conducting a communication session on a personal communication device to transfer the communication session to a local conferencing device. The conferencing system prompts the personal communication device with an option to transfer the communication session to the conferencing device. The system obtains contact information for a multimedia endpoint associated with the remote communication device and initiates a connection between the local conferencing device and the remote multimedia endpoint. The system can also transfer a communication session from a local conferencing device to a portable communication device.

Abstract: A system, in which a server is connected to a group of voicemail servers, is provided. A first voicemail server provides voicemail services to landline telephone devices. A second voicemail server provides voicemail services to wireless telephone devices. The server receives information regarding a first voicemail intended for a user of a user device, receives information regarding a second voicemail intended for the user of the user device, aggregates the information regarding the first voicemail and the information regarding the second voicemail as aggregated information, and sends the aggregated information to the user device.

Abstract: A method for minimizing message collision in a device is presented. Two or more overlapping real-time streaming simplex audio messages are received. One of the audio messages is forwarded to be reproduced while the other is stored. Forwarding of the delayed audio message is delayed such that overlapping reproduction of the audio messages is minimized. Reproduction is delayed until a predetermined clock time expires or is dependent on one or more of: the length of the second audio message or the amount of overlap of the first and second audio messages.

Abstract: A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user.

Abstract: A telephone system comprising a plurality of telephone terminals is provided. The telephone system includes a switching device connected to the telephone terminals via a communication network, and a server device connected to the communication network. The switching device includes a transfer section for transferring a call to a telephone terminal in which a transfer function is set therein to a telephone terminal at a transfer destination. Also, the server device includes a monitor section for monitoring a log-in/log-out state of a user for each of the plurality of telephone terminals. The server also includes a releasing section for releasing the setting of the transfer function on the basis of the result of the monitoring when an operation to the telephone terminal with the transfer function set therein by a log-in user satisfies a defined condition.

Abstract: The present invention relates to an apparatus (10) for handling telephone calls which comprises: means for configuring the operation of the apparatus based on user preferences relating to the handling of calls from particular callers, means for storing the user preferences, means for processing incoming calls based on the user preferences, and means for receiving updates to the user preferences in dependence on changes to a preference database for storing the preferences of at least one user. The invention also relates to a telecommunications system, and to an associated server.

Abstract: A method for screening and routing incoming telephone calls includes extracting caller identification information from an incoming telephone call, providing a plurality of tables including a primary ring table, a secondary ring table, a voicemail table, a block call table, and a forward call table, and determining which one of the plurality of tables includes the caller identification information. The method further includes sending the incoming telephone call directly to voicemail without having a ring tone if the voicemail table includes the caller identification information, blocking the incoming telephone call if the block call table includes the caller identification information, and forwarding the incoming telephone call if the forward call table includes the caller identification information.

Abstract: Rerouting telecommunications to a user including receiving a plurality of RFID signals from an RFID tag located with the user, anticipating a user's future location in dependence upon the RFID signals, selecting a telephony device in dependence upon the anticipated future location, and rerouting an ongoing call to the selected telephony device. In typical embodiments, selecting a telephony device in dependence upon the anticipated future location also includes identifying location based routing preferences for the user. In typical embodiments, selecting a telephony device in dependence upon the anticipated future location also includes identifying device-based routing preferences for the user. In typical embodiments, anticipating a user's future location in dependence upon the RFID signals also includes determining a first user location, determining a second user location, and predicting a user's future location in dependence upon the first user location and the second user location.

Abstract: Communication systems and methods are described that include class-based call request routing. Components of the communication systems are configured to receive information of a class at a calling device. In response to the class information, a call request is automatically generated and addressed to resources of a class group. The resources of the class group all possess a common attribute of the class. The attribute includes one or more of a skill, job specialty code, job title, company, department, and division. The generated call request is routed to target devices of the resources. In response to a resource accepting the call request, a response message is received from a target device of the resource. Communications are established between the calling device and the at least one target device in response to the response message received from the target device.

Abstract: A device is provided including a processor and a display configured to list more than one presence enabled contact. A user agent is configured to indicate an availability status of the device to a presence server. The user agent is at least partially executed by the processor. Moreover, at least one input is configured to enable a device user to request a communications session with at least one of the plurality of presence enabled contacts. The request is initiated by the user agent when the requested presence enabled contact is available.

Abstract: A system and method are disclosed for facilitating enhanced call awareness. A system incorporating teachings of the present disclosure may include an interface that receives a signal associated with a call to a telephone number. A call information engine may be coupled to the interface and may recognize that a party to the call subscribes to an enhanced call activity service. In some cases, the party may be a called party or a calling party, and the activity may include an incoming call to the telephone number, an outgoing call, a missed call, or a waiting voicemail message. A memory may maintain a data network address for the party, and a messaging engine may initiate sending of a message containing call information to the data network address. The message may be sent in response to a trigger signal output by a notification engine without consideration for whether or not a telephone line associated with the telephone number is busy.

Abstract: A personal call center that can schedule calls for a user, make the call at the scheduled time and connect the user when the other party answers, thus making the calls completely “hands free” and transparent for the user. In essence, the system can make an outbound call look and act like an inbound call. Advantageously, the system can also be used by a manager or a centralized call center to schedule calls for a given user or group of users. This way, managers or call centers can schedule calls, between salespersons and customers, and have calls go through without interaction from the salesperson.

Abstract: A method for processing telephone call includes: access number configuration information corresponding to a called number is stored in an access number configuration equipment in a communication system; the calling party requests for the pre-call registration in the communication system, the communication system adds a corresponding pre-call registration record into a pre-call registration list according to the access number configuration information; the calling party initiates the call to the called party, after the communication system receives the call request of the calling party and before calling the called party, the communication system determines whether the calling party has been registered in the pre-call registration list, if the calling party has been registered, connects the call request and initiates the call to the called party; otherwise, refuses to initiate the call to the called party.

Abstract: A method is provided for customizing a call control rule by a subscriber at a graphical user interface. The method includes providing a first display, including multiple conditions relating to identifying calls involving the at least one telephone number, and receiving a first selection of at least one identifying condition. The method further includes providing a second display, including multiple call dispositions relating to processing the calls based on the at least one selected condition, and receiving a second selection of at least one call disposition. The identifying condition and the call disposition are stored as the call control rule in association with the telephone number, and calls involving the telephone number are processed in accordance with the stored call control rule. The method may also include providing a third display describing the call control rule contemporaneously with receiving the first and second selections.

Abstract: A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.

Abstract: A method and a corresponding apparatus for forwarding incoming calls according to the current position of the intended receiver. The position is detected by means of RFID tag and corresponding detectors. A plurality of telephone receivers are distributed within the offices of one or more sites of an entity (e.g. a private Company or Corporation or a Public Body) all connected together by means of a switchboard system. A corresponding plurality of detectors are positioned in proximity of the telephone receivers, so that the presence of an RFID tag is detected whenever it comes within a predetermined distance. Such presence of the RFID tag (and consequently the presence of the person carrying the tag to whom a telephone number is assigned) next to a target telephone receiver will then be communicated to a Central Switchboard.

Abstract: An electronic device, referred to as a beacon gateway, capable of communicating an incoming call on one phone to a second phone operating on a different telecommunications network is described herein. A landline phone, voice-over-Internet-protocol phone (VOIP phone), cable phone, and mobile phone may be connected to the beacon gateway. When one of the phones receives an incoming call, the beacon gateway rings the other phones with ring tones indicative of the receiving phone. Additionally, a user can elect to make a phone call across one network (e.g., wireless) from a phone that communicates calls across a different network (e.g., landline). Moreover, a thin client operating in a mobile device is configured to handle communicating inbound calls and outgoing calls on mobile device to other phones connected to the beacon gateway.

Abstract: In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract: An application server that provides RBT treatment to a caller and simultaneously notifies the called party, as subscriber of the service facilitated by the present invention, of an incoming call, whereby the called party is able to select a treatment for the call to be presented to the caller based on input collected from the called party on a real-time basis.

Abstract: A system and method can enable a user of a communications network, such as a Public Switched Telephone Network (PSTN), wireless and/or voice over IP network to participate in Presence Availability Management (PAM) and Instant Messaging (IM) activities of a PAM/IM network. In response to phone network triggers, a phone network Service Control Point (SCP) can generate requests to a web server. The web server can translate the requests to presence information that can be forwarded to presence user agents for participants of the PAM/IM network. The presence user agents can present the user's presence information to participants having the user on their “buddy list”. In turn, the presence user agent for the user can forward the presence information for participants on the user's “buddy list” to a media server that can communicate the information to the user through Automatic Speech Recognition, Text to Speech and/or Dual Tone MultiFrequency technology.

Abstract: A method and apparatus for enabling a subscriber who is originating a call to a called party endpoint to specify call handling treatments when a busy or a no answer network condition is encountered when calling the called party endpoint with no subscribed network based voice mail service are disclosed. The subscriber, for example, can re-originate the call that is originally directed to a home phone number of the called party to a cellular phone number of the called party instead upon encountering a busy or no answer network condition.

Abstract: A call is forwarded by connecting the call between an originating location and a forwarding location without connecting the call through a terminating location. The originating location is associated with a calling party. The terminating location is associated with a dialed number. The terminating location and the forwarding location is associated with the called party. A bill for the call is apportioned between the calling party and the called party. The bill portion for the calling party is a function of the originating location and the terminating location. The bill portion for the called party is a function of the terminating location and the forwarding location.

Abstract: The application relates to the registration of the identity of a telephone terminal in association with the identity of a computer terminal in a Computer Technology Integration environment CTI-enabled switching apparatus and a registration server interconnected by a CTI-link and a telephony link. A registration method whereby the registration is essentially achieved by using the telephony link to present PIN data inputted using the telephone terminal to the registration server and to identify the from the CTI-link the identity of the telephone terminal which presents the PIN data over the telephony link faces the problem of how to tie in the correct CLI to the correct call. This problem is solved by the application in that the port of telephony link used by the switching apparatus for the call by which the PIN data is transmitted is transmitted in combination with the CLI over the CTI-link.

Abstract: There is provided a linkage apparatus for linking a plurality of telephones with one another, including a communication part communicating with the plurality of telephones, a detection part detecting operating states of the plurality of telephones, a determination part determining, on the basis of the detected operating states, whether or not the operating state of a first telephone out of the plurality of telephones has changed to a first state from a third state, and when it is determined that the operating state of the first telephone has changed, determining whether or not the operating state of a second telephone precedently set to be linked with the first telephone is a second state, and a decision part deciding a linkage process that the linkage apparatus makes the second telephone to execute when it is determined that the operating state of the second telephone is the second state.

Abstract: Provided is a method and a telephone-based system with voice-verification capabilities that enable a user to safely and securely conduct transactions with his or her online financial transaction program account over the phone in a convenient and user-friendly fashion, without having to depend on an internet connection.

Abstract: An examples of active call filtering, screening and dispatching is described, including receiving data representing a call from a first communication endpoint; presenting at a second communication endpoint, prior to connecting to the call, a subset of prompts that specify dispatching actions for the call, at least one of the dispatching actions including transmitting a response via a communications network, detecting selection of a prompt that specifies a dispatching action for the call, and transmitting an instruction from the second communication endpoint to a call messaging system to perform the dispatching action. In some embodiments, a determination is made as to whether a bypass condition exists, the bypass condition specifying that one or more customized screening rules are to be bypassed. If the bypass condition exists, then a call messaging system can bypass the use of a subset of prompts.

Abstract: A telephone subscriber registers with a digital telephone service provider (DTSP) to obtain telephone service. The telephone subscriber also registers with an instant messaging service provider (IMSP) and receives a screen name. The telephone subscriber registers the screen name with the DTSP to receive caller identifying information (CID) via instant messaging (IM) (sometimes referred to herein as “CID IM service”). When a call to the telephone number of the telephone subscriber is received at a switch operated by the DTSP, the DTSP confirms that the telephone subscriber has registered a screen name with the DTSP and then sends the caller identification information to the IMSP. The IMSP then sends an instant message containing the caller identification information to the telephone subscriber's instant message client.

Abstract: A method for switching call between a mobile terminal with the same number and a soft terminal includes: receiving the switching instruction information sent by the soft terminal user during the call between the soft terminal or the mobile terminal with the same number and the opposing user; confirming the type of the switching instruction information, and carrying out the switching performance between the mobile terminal with the same number and the soft terminal according to the type of the switching instruction information. A system and an equipment for switching call between a mobile terminal with the same number and a PC client are disclosed in the present invention.