Abstract: Embodiments of the invention relate to a method, system, and storage medium for providing automated call acknowledgement services over a network. The method includes receiving a data request from a call-receiving device to acknowledge an incoming call from a calling device. The data request includes a phone number for the call-receiving device, a phone number or text address for the calling device, a message type, and a voice/text indicator selection. The method further includes retrieving a pre-defined acknowledgement message from a database based upon the message type and sending the pre-defined acknowledgement message to the calling device in lieu of answering the incoming call.

Abstract: The present invention provides a technique for providing a forced hold service such as is used for an emergency services call, which is supported at least in part over a packet network. The forced hold service acts to effectively hold a connection for the call with a called party, even when the caller takes an action that would normally end a call, such as going on hook, pressing end, or the like. When the caller takes an action that would normally end the call, the forced hold service allows the caller to automatically reconnect to the emergency services provider over the held connection upon going offhook, pressing send, or the like. Alternatively, the emergency services provider can effectively re-engage the call wherein the caller is reconnected over the held connection upon going offhook, pressing send, or the like.

Abstract: The present invention provides a telephone communication control apparatus that ensures a user to be reached by a person who is calling the user without requiring the user to open a number, which identifies the user, to the party. A telephone communication control apparatus including: a registry in which at least status information that indicates status of each of a plurality of members is registered, wherein the plurality of members share a fixed telephone terminal and respectively have communication terminals; an authentication unit that authenticates a calling subscriber number of a call based on calling subscriber information in which calling subscriber numbers approved to have a session with the members are indicated when the call is made to the number of the fixed telephone terminal; and a transfer control unit that transfers the call that is authenticated at the authentication unit to a communication terminal based on the information in the registry.

Abstract: An enhanced telephony (ET) computer user interface that seamlessly integrates features of a personal computer (PC) and a telephone into a coherent user interface. The user is provided with a rich variety of functionality that leverages the fact that the PC has considerably more processing power and greater access to variety of data than the ordinary telephone. This processing power and data access is used to the user's advantage as the telephone's capabilities and functionality are greatly expanded. In general, the ET user interface includes a plurality of environments for the user to choose. These environments include a My Contacts environment, a communication preferences environment, and a Call History environment. Each of these environments contains certain available processes and features for controlling and managing telephones.

Abstract: A telephone call processing method comprising the steps of: (i) receiving a telephone call for transfer to a first telephone number; (ii) determining whether the first telephone number has been set to divert calls to a second telephone number; and (iii) processing the call in dependence upon the determination of step (ii).

Abstract: A system and method for transferring calls. A voice communication is received. The voice communication is placed on hold in response to receiving user input. Multiple phones are rung simultaneously in response to receiving the user input. The voice communication is connected to one of the multiple phones in response to a user answering the voice communication on one of the multiple phones.

Abstract: A method and system reduces a perceived call transfer delay between a target and a talker. The perceived transfer delay is caused by the reaction time of the talker when the call is transferred. The call is transferred from between a caller and the target, to between the talker and target. The method comprises recording a message. The message may be recorded before the start of a call session. The message may be recorded by the talker. Upon the call transfer, the message is played to the target. Also upon the call transfer, lead data of the target is displayed to the talker. When the message is finished playing, the talker is connected to the target such that the talker and the target can speak with each other.

Abstract: A method of transferring a communication event from a calling user to at least one destination user is provided. The method comprises a communication client of the calling user establishing a connection with a communication client of an intermediate user over a packet-based communication network, the intermediate user selecting to transfer the connection to the at least one destination user by actuating a control displayed in the communication client of the intermediate user, the communication client of the intermediate user transmitting a message to the communication client of the calling user comprising at least one network identity of the at least one destination user, and the communication client of the calling user receiving the message and establishing a connection with a communication client of the at least one destination user using the network identity.

Abstract: The present disclosure discloses a call dispatch method which can hold a plurality of calls concurrently for a flexible dispatch and which includes allocating a received call to a dispatch terminal, receiving a call processing request returned from the dispatch terminal, and executing the processing of storing the received call in a call hold queue corresponding to the dispatch terminal, of holding a call currently processed by the dispatch terminal to the call hold queue corresponding to the dispatch terminal and processing the received call, or of allocating the received call to another dispatch terminal in response to the call processing request. The present disclosure further discloses a call dispatch system and a dispatch device.

Abstract: A subscriber accommodating apparatus which receives a call connection request from at least one subscriber terminal includes a control unit. The control unit compares a number of sessions under connection with a predetermined threshold value and controls a transfer of the call connection request according to the comparison result, when receiving the call connection request from the subscriber terminal.

Abstract: A VoIP gateway, a VoIP phone system and an auto call-transferring method for VoIP are disclosed. The method is used in the VoIP gateway with a plurality of predetermined IDs, wherein the method comprises the steps of: receiving a call connection request for a first predetermined ID form a calling end point; detecting if the first predetermined ID is in use; and establishing a call connection between the calling end point and a second predetermined ID when the first predetermined ID is in use.

Abstract: A method for providing a service over a communications network includes interacting, by a first networked communications apparatus, with a second networked communications apparatus. The second networked communications apparatus interacts with the first networked communications apparatus according to a script based on information received from a remote requesting party. The remote requesting party interacts over the communications network with the second networked communications apparatus according to the script.

Abstract: A system and method for data attachment to live call transfers allows the call recipient to attach data to a call, unbeknownst to the caller, and transfer the call and the data to a second recipient. Attached data can be subsequently retrieved, viewed, modified or deleted by the second recipient. The attached data remains with the call as it transferred about a businesses communication system for display at recipient endpoints.

Abstract: A method of automatically sharing and transferring information between a Work at Work (WAW) ISDN telephone and a Work at Home (WAH) ISDN telephone. This information includes, calling line identifier delivery from the WAW telephone to the WAH telephone, facilitating subsequent transferring of the call to the WAH telephone if desired. Message waiting status is also shared, facilitating the coordination of message waiting lamps at both the WAW and WAH telephone. Information from one telephone to the other is carried transparently through the ISDN network as user-to-user information, calling party subaddress, D channel X.25 packet message, lower layer compatibility or a combination of these elements. The telephones automatically establish ISDN calls between themselves and swap information pertaining to the status of the companion telephones.

Abstract: A method of message delivery can include registering a plurality of reception states for a receiving party. The reception states can specify conditions for establishing communications links with receiving party addresses. A receiving party address can be identified from a first initiated communications link between the sending party and the receiving party. Reception state data specified by the plurality of reception states can be determined according to the receiving party address and can be presented to the sending party.

Abstract: A communication monitor for transferring a communication to a second recipient from a first recipient includes an identifier receiver that receives at least one subscriber-defined transfer identifier that can be invoked by the first recipient to redirect the communication from the first recipient. The communication monitor also includes a communication transferor that monitors the communication and coordinates transferring the communication to the second recipient from the first recipient in response to the communication monitor monitoring a signal from the first recipient after the first recipient invokes an elective communication-transfer function using at least one subscriber-defined transfer identifier.

Abstract: A call control server establishes a connection between a first terminal agent and a second terminal agent, as an existing call. When a first real terminal device included in a first terminal group has accepted a transfer request, the call control server transmits existing-call terminal & media notification data to a second real terminal device included in a second terminal group. The second real terminal device clearly shows a user at the transfer destination the difference between media available in the second terminal group and the media involved in the existing call, and accepts from the user a designation of media to be employed in a transferred call. The call control server establishes a connection between a third real terminal device included in a third terminal group and a real terminal device included in the second terminal group, as the transferred call, in accordance with the designated media.

Abstract: A system and apparatus for enabling supplementary service functions, such as group pickup, to be implemented in a communication network having one or more local servers. The group pickup system is adapted to enable one group member to automatically receive or manually pick up another group member's call from anywhere within the network, including outside the local server in a multiserver network. The group pickup system includes an automatic mode unit for enabling the system to pro-actively seek a group member to take a call and a manual mode unit for enabling the system to search for an alerting group member. The system further includes a local connect unit and a remote connect unit to establish local or remote connections to a group member, respectively. A remote search unit enables the system to request a remote search. A queue/dequeue unit is provided for selecting a group member from a group list.

Abstract: A method provides call pickup in a communications network. The method includes initiating a call from a first device to a second device. The call is initiated over one or more networks, where at least one of the one or more networks includes a data network. The method further includes storing information relating to the call initiation between the first device and the second device, receiving a message from a third device during the call initiation, where the message includes a call pickup indication, retrieving the information relating to the call initiation between the first device and the second device, and establishing a call between the first device and the third device based on the retrieved information.

Abstract: A method is provided for transferring an incoming call. The method includes determining whether the incoming call is answered or transferred, converting caller information of the incoming call in a first network to yield converted caller information in a second network for the incoming call being transferred is not answered, sending the converted caller information to a server in the second network, and checking the converted caller information stored in the server. Moreover, a callee station having a callee terminal, and a communication system are used for implementing the method.

Abstract: A communication system includes logic to detect I/O activity of a first communication device, logic to ascertain whether a second communication device having an active call is in proximity to the first communication device, and logic to provide a substantially uninterrupted transfer of the call from the second communication device to the first communication device in response to detecting the I/O activity of the first communication device if the second communication device is in proximity to the first communication device and has an active call.

Abstract: A communication system includes logic to detect a second communication device in proximity to a first communication device engaged in a call, and to provide a substantially uninterrupted transfer of selected parties to the call to the second communication device. A proximate device may be identified as one capable of rendering a particular data type, and a substantially uninterrupted transfer may be performed to the proximate device of data of the communications having the data type. An application associated with communication data may be identified, as well as a proximate device capable of providing the application, and a substantially uninterrupted transfer may be performed to the proximate device of data associated with the application.

Abstract: Systems and methods allowing a third-party to redirect a telephone call according to an intended call recipient's preferences are disclosed. Calls received at a switch for a subscriber are suspended while a query is sent via AIN or other data networks to a communications center device associated with the called party number. If the call is intended for another user of the subscriber's telephone, a third party, the actual recipient of the call notification may redirect the call to the intended user without directly interfacing with the calling party. The user may select one or more options provided to route the call according to predefined profile information provided by the intended call recipient.

Abstract: A smooth and seamless terminal switching guaranteeing continuity of communication at an application level is realized. A call control means for setting and managing a physical and logical transmission path between communication terminals, a session management means for managing establishment of data communication between the communication terminals, and a switching request processing means for controlling interruption and resumption of a session are provided, wherein the switching request processing means exercises a function to temporarily interrupt a session after receiving a session switching request signal from a communication terminal, a function to instruct the call control means to establish a call connection with a communication terminal of switch destination, a function to establish a session with an application on the communication terminal of switch destination, and a function to resume, after establishing the session, a session with a communication terminal of an opposite side.

Abstract: A system and method for voice activated dialing (VAD) using an intelligent peripheral (IP), such as a service circuit node (SCN) in an Advanced Intelligent Network (AIN). This invention preserves subscriber preferences for certain attributes including preferred interexchange carrier (PIC) and billing information, without the need for data replication within either the IP or the service switching point (SSP) hosting the IP. Additionally, call routing within the network is optimized and the need for double trunking is eliminated because the IP drops the call back to the originating SSP, from which the call is then routed.

Abstract: The present application discloses a call routing system and a method of communicating with a call originator. The call routing system includes a voice converted data module having an input to receive an incoming call, an interactive voice response dialog module responsive to the voice converted data module; and a call routing module responsive to the voice converted data module. The call routing module is to route the incoming call to a destination. The method of communicating with an originator of a call includes receiving a call at an automated call handling system; performing an evaluation of the call based on a set of business rules; routing the call to an interactive voice response unit based on the evaluation, and in response to the call, automatically scheduling and sending an email to the originator of the call. The email includes a targeted communication message relating to the subject matter of the call.

Abstract: A convenient and efficient communication network within a building. Calls directed to a mobile device are routed to a communication interface device through a wireless communication network where the communication interface device is connected to the in-building communication network. The communication interface device provides data and analog facsimile in addition to voice services through the in-building communication network. A communication controller connected within the wireless communication network is configured to direct calls placed to a particular mobile device to a particular communication interface device based on triggering events.

Abstract: The present invention is a method and system for transferring calls among communicating devices connected through a public network. The service is offered by a public network to permit a party in a ongoing conversation to transfer a call to another communicating device that may be more convenient to use, such as from a mobile telephone experiencing static to a land-based telephone, or from a home telephone to a mobile phone as a party leaves the home. In a method according to the invention, the network first establishes a connection between two communicating parties. The network then receives from one of the parties a request to transfer the call to another communications device. The network then transfers the call. The invention may be entirely network-based, in which case there may be a database of transferee devices stored on the network.

Abstract: A method includes receiving a telephone call at a network device and forwarding the telephone call to a proxy device. The method also includes forwarding the telephone call, from the proxy device, to a first voice portal and determining that telephone call should be transferred to a second voice portal. The method further includes forwarding, by the first voice portal, a transfer request to the network device and forwarding, by the network device, the telephone call to a second voice portal.

Abstract: A method for communicating with a device in an unreliable messaging environment is provided. The method comprises: repeatedly sending an invite signal to the device, wherein the invite signal is sent until a ringing response is received from the device; receiving a ringing response from the device in response to the device receiving the invite signal; and ceasing to send the invite signal to the device when the ringing response is received from the device.

Abstract: A method and system for aggregating data associated with an interaction between a customer and a customer service representative is provided. The method is implemented by a readable medium having a plurality of code segments. The method includes the step of receiving customer service representative call activity data, the customer service representative call activity data including one or more of the following data types: customer service representative on-call activity data, customer service representative after-call activity data, customer service representative screen analytics, customer service representative desktop recording data. The method also includes the step of receiving customer call activity data. The method also includes the step of receiving an interaction between a customer and a customer service representative and generating associated voice data from the interaction.

Abstract: The call forwarding is provided within and between telephone networks by establishing a generalized procedure for call delivery and call forwarding. Network protocols are addressed using a common framework for processing call delivery and call forwarding among any combination of different types of networks. An “integrated location management” component realizes the generalized procedure. The integrated location management component is a device capable of holding location information for diverse cellular networks, including Internet telephony systems. The inventive system and method executes generalized call delivery and call forwarding for calls among different types of telephone networks, including wireless networks and Internet networks. The calls may originate from any type of telephony network. Having been initially directed to any of these networks, calls can then be call forwarded to any of these networks.

Abstract: A service node is used in the implementation of a call-transfer service in which a service call is transferred to a second agent from a first agent. A code receiver receives from a service control point, via a data link, at least one subscriber-defined call-transfer feature code that can be invoked by the first agent. A call-transferor transfers the service call to the second agent from the first agent in response to the service node receiving a signal from the first agent after the first agent invokes an elective call-transfer function using at least one subscriber-defined call-transfer feature code.

Abstract: A call manager includes a first device process that controls a first telephony device and that receives a call request from the first telephony device. The call request includes a telephone number associated with a second telephony device. The call manager also includes a call control module that receives the call request from the first device process, and the call manager further includes a route list control process that is associated with the telephone number and that receives the call request from the call control module. The route list process accesses a route list to determine a port of a gateway device that can transmit the call request to the second telephony device. The route list process communicates the call request to a second call manager that is coupled to the packet-based network and that controls the gateway device included in the route list.

Abstract: A method of establishing a cooperative ad hoc network of phone extensions is implemented by the cellular devices within the ad hoc network. First, a first cellular device receiving an incoming call or placing an outgoing call is designated as the master of the ad hoc network and the remaining cellular devices are designated as slaves of the ad hoc network. Second, each cellular device is operated to facilitate a multi-party connection to the incoming call or outgoing call, the multi-party connection including the master and one or more slaves.

Abstract: Call messaging techniques are disclosed that allow a called party and a calling party to communicate without interfering with an on-going call in which the called party is participating, and enable the called party to communicate with the calling party even after the call has left the called party's endpoint. For example, a call messaging methodology includes the following steps. Information is maintained regarding an endpoint location of a call within a call switching system handling the call, wherein the call is placed by a calling party to a called party, but wherein the called party is not answering the call. In accordance with the methodology, a message channel is provided between the called party and the calling party, such that the called party and the calling party are able to communicate without having a call connection established between them.

Abstract: A system and method for routing voice communication to an end user across multiple telephony networks are disclosed. In one embodiment of the present invention, when a caller dials a voice identity number of a user, a policy processor checks a database for information on that number. Depending on whether or not that voice identity number has an associated mapping policy attached to it, the policy processor will determine how and where the call should be routed. If there is no mapping policy associated with the number dialed, the call will be routed to that same number dialed, however, if a mapping policy does exist, the policy processor will determine to which target number the call should be routed based on a mapping of possible numbers and rules based on date and time.

Abstract: Systems and methods for call routing are shown and described. The method can include receiving, at a site external to a mobile telephone network, an incoming telephone call via a first fixed line telephone number, signaling a mobile telephone network to initiate a call to the site external to the mobile telephone network, receiving a second incoming call from a mobile telephone of the mobile telephone network via a second fixed line telephone number, and connecting the first incoming telephone call to the second incoming telephone call to establish a connected call.

Abstract: A system for automatic call-transfer using a softphone, which applies the functions of a hardware telephone on a personal computer, is achieved by integrating a softphone system, a computer-telephony integration system, and a private branch exchange. This system is performed mainly in a manner of automatically fast swapping the first line and the second line of a call, when a call is transferred to an interactive voice system, for example, and this system can successfully compensate the fault that a holding noise emerges from the current telephone exchange device. When a call center operator talks with the customer, if the line needs to be transferred to a interactive voice response system but the interactive voice response system cannot pick up the line timely, this system can be used to transfer a call to avoid the customer listening the holding voice or rings of the private branch exchange.

Abstract: A network (30) of a telecommunication system (100) receives requests (31) for feature transfers from one user (10) to another user (20). In addition, network initiated feature transfer marks a call agent (61) for feature transfer. Subsequent call attempts from a call agent (51) are redirected (63) by the network.

Abstract: Disclosed are systems and methods in which call intelligence, such as may be disposed in communication with signaling systems utilized in controlling calls, is used to provide information for making determinations with respect to the treatment of calls. Call intelligence may be coupled to or disposed within such networks to receive signaling therefrom and/or transmit signaling thereto for determining the appropriate treatment of a call and, preferably, controlling the treatment of a call in accordance with such determination. Signaling messages received by call intelligence may be utilized to determine that a particular calling activity (e.g., enhanced calling service such as call redirecting or three-way calling) is being employed, to collect data with respect to a call, and the like.

Abstract: A service node is used in the implementation of a call-transfer service in which a service call is transferred to a second agent from a first agent. A code receiver receives from a service control point, via a data link, at least one subscriber-defined call-transfer feature code that can be invoked by the first agent. A call-transferor transfers the service call to the second agent from the first agent in response to the service node receiving a signal from the first agent after the first agent invokes an elective call-transfer function using at least one subscriber-defined call-transfer feature code.

Abstract: A first user at a first computing device communicates with a second user at a second computing device. Both devices communicate in real-time via a network service such as in instant messaging service. The network service upon request of the one of the users can transfer the real-time communication session between the first user and the second user to a third user. The third user adopts the identity of the transferring user for the course of the communication session. This would be useful to transfer a communication session regarding an illegal subject to a law enforcement agency.

Abstract: Systems and methods are disclosed for a media terminal adapter (MTA) that contains a routing table for routing incoming telephone calls based on caller identification information. The MTA is coupled to a router/hub, where all digital telephones are then connected to the router/hub. Any analog telephones are connected to the MTA. The routing table defines incoming calls using their caller identification information and associates each defined call with a corresponding telephone(s). In this manner, an incoming call that is intended for one predominant telephone user is routed to the desired telephone using the telephone's IP address or a physical connection interface.

Abstract: A method for providing a service over a communications network includes interacting, by a first networked communications apparatus, over the communications network with a remote requesting party according to a script. The method also includes interacting, by the first networked communications apparatus, with a second networked communications apparatus according to the script based on information received from the remote requesting party.

Abstract: A phone call is selectively routed to a public switched telephone network or to a packet switched network based on a called number to which the phone call is directed. A phone call may be made as a Voice-Over-Internet-Protocol call through, for example, the Internet except when a user dials an emergency number, in which case the call is made to the public switched telephone network.

Abstract: A method for connecting a telephone call for an extension coupled to a Public Switched Telephone Network (PSTN) to a handset coupled to a packet switched network is provided. Log-in information for the handset coupled to the packet switched network is received. An active handset for the extension is then deactivated in response to receiving the log-in information if there is an active handset. The method activates the handset using the log-in information. When a telephone call for the extension is received, a network address associated with the handset is determined. The telephone call is connected through the packet switched network to the handset coupled to the packet switched network at the network address.

Abstract: A messaging device is disclosed. The device is connected to a telephone line and communicates with other devices identical to itself via a communications link established over existing phone lines, power lines or via wireless communications mechanisms. The messaging device records caller ID data upon detection of an incoming telephone call and prompts the user to enter additional data regarding the caller in assembling a message data packet including predefined messages. The message data packet is then transmitted to an identical messaging device wherein the caller ID data, caller name, caller's company, and predefined messages are presented to the intended recipient of the message contained in the message data packet. Additional features include handwritten or typed detailed messages contained in said message data packet and security for preventing unauthorized viewing of message data. The messaging device is optionally integrated into the design of a telephone.

Abstract: The present invention is directed to a network communication system that provides textual communication and call transferring between nodes. The system further allows simultaneous notification of multiple nodes of an incoming call. The system includes a local computer that may also serve as a node in the system. A call may originate with the local computer or be generated by a remote device that is in communication with the local computer. The local computer generates a call indicator that is transmitted to one or more nodes simultaneously. Selection of the nodes may be based on user intervention or by predefined groupings. Each node receiving a call indicator is configured to generate a ring message in response. The ring message is displayed on an output device to alert a node user to the incoming call. In response to the ring message, a node user may choose to accept or decline the call. A node user's responses to the call indicator are transmitted to the local computer.

Abstract: Organizations can proactively manage and reserve shared resources, such as workspaces, equipment and services, as well as report on the utilization of those resources across departments and facilities using the system of the present invention. Work-place management tools as provided by the present invention can be used to manipulate resources in real-time, automate inefficient processes, and track and analyze usage patterns, in order to make wise short-and long-term space and resource decisions.