Abstract: The present invention provides systems, methods, and apparatus for semi-stateless scalable and distributed management of telephone hunt group features in a PBX. In particular, the invention conducts an auction-like phone call handling process in which phone handling decisions are partially delegated from a central resource to the individual client agents. Briefly, phone handling functions offer available call to agents who then decide which available calls to handle. This auction-like process is preferably implemented using broadcast (or multicast) messaging features so that system components do not need to know or access global state information. Messaging is preferably built on a selected instant messaging protocol.

Abstract: A method for operating a telecommunications server including configuring a personal auto attendant associated with a particular telephone extension, the personal auto attendant including a series of menu selections, each menu selection associated with a user defined action, receiving an incoming call from a caller for the particular telephone extension, transferring the incoming call to the particular telephone extension, outputting the series of menu selections to the caller, receiving a menu selection from the series of menu selections from the caller, and performing a user-defined action associated with the menu selection.

Abstract: Improved techniques for communicating short messages forward an electronic message to an alternate communications device if the system is unable to deliver the short message to a destination communications device. The electronic message is formatted to be compliant with the alternate communications system. Alternatively, the short message may be formatted in compliance with a destination communications device that is not short message compliant and sent to the destination communications device. In some embodiments of the present invention, a method for communicating short messages includes forwarding an electronic message to a first communications device, the forwarding in response to at least an indicator of unsuccessful delivery of a short message to a destination communications device. The first communications device may be incompatible with short message service. The forwarding may be enabled from the destination communications device, the first communications device, or a web browser.

Abstract: The multifunction machine which functions as a telephone terminal equipment requests a connection to an Internet terminal equipment evoked from a transfer operation while the multifunction machine is connected to a telephone terminal equipment. The multifunction machine can be connected to the Internet terminal equipment if this Internet terminal equipment responds to the request. After the multifunction machine is connected to the both terminal equipments, an audio call among three parties; the multifunction machine, the telephone and Internet terminal equipments can be achieved with input/output sound corresponding to audio signals input/output between the multifunction machine and the respective terminal equipments from a telephone transmitter/receiver.

Abstract: A method and apparatus for establishing a voice call to a PSTN extension for a networked client computer, and routing the voice call off of the network, is provided. In a first embodiment, the apparatus comprises a storage medium having stored therein a plurality of programming instructions for implementing a set of communication services for facilitating establishment of the voice call to the PSTN extension, and an execution unit, coupled to the storage medium, for executing the plurality of programming instructions. The set of communication services include services for receiving a Push-To-Talk™ request from the networked client computer, requesting the voice call, and in response, determining the PSTN extension. The Push-To-Talk™ request includes identification information of an originating web server of the Push-To-Talk™ option, and the determination of the PSTN extension is made in accordance with the originating web server's identification information.

Abstract: According to one embodiment of the invention, a cellular telephone includes a memory and a transmitter. The memory is adapted to store a telephone number associated with an incoming telephone call, and the transmitter is adapted to transmit the telephone number to another telephone. The cellular telephone may also include a receiver and a calling unit. The receiver is adapted to receive a different telephone number from the another telephone, and the calling unit is adapted to place an outgoing telephone call to the different telephone number. In an alternative embodiment, a method of placing a telephone call from a telephone includes the steps of receiving, over a wireless link, call related information from another telephone, and placing an outgoing call based on the call related information. The other telephone may be a cellular telephone, and the call related information may include a telephone number associated with a telephone call previously received by the other telephone.

Abstract: The present invention concerns a method to perform a telecommunication between a caller terminal and a callee terminal identified by an identification code, such as a phone number. Method wherein it comprises the steps of: collecting routing information related to the identification code of the callee, after entering said code at the caller's terminal and before activating the telecommunication or establishing the telecommunication link, then displaying at least a part of said collected routing information at the caller's end, for example directly on the caller terminal and finally either activating the telecommunication in order to establish the telecommunication link corresponding to the entered code or cancelling the current attempt to establish a telecommunication link based on said dialed code.

Abstract: A telecommunications system provides a telecommunications service to a calling party. The telecommunications system includes a first intelligent peripheral that receives a call from the calling party. The first intelligent peripheral interacts with the calling party and determines whether to contact a second intelligent peripheral based on the interaction with the calling party. The first intelligent peripheral establishes a call connection with the second intelligent peripheral so that the second intelligent peripheral can interact with at least one of the calling party and the first intelligent peripheral to provide the telecommunications service.

Abstract: A system and apparatus within a communications server for intercepting supplemental service requests to a communications network and ensuring redirection to correct network party and optimal resource usage when redirecting a call over the network. The optimization system includes a database and database server software. A device/trunk handler is used to interface signalling channels to the optimization system. A monitoring and statistics unit monitors the signalling channels. The server software is responsive to the monitoring and statistics unit and selects the routing of the supplementary service through the appropriate server(s) in the network.

Abstract: Improved call forwarding methods and apparatus are described. Dialing of multiple call forwarding locations in parallel is supported. Distinguishing between fax and voice calls and using different forwarding numbers for each type of call is also supported. Forwarding of facsimiles by E-mail as an alternative or in addition to forwarding by phone is also supported. Call forwarding security features such as requiring an answering party to enter a PIN before being connected to the calling party are also described. The call forwarding services can be implemented in the PSTN using AIN techniques avoiding the need to purchase or upgrade customer premise equipment to receive the call forwarding service. Alternatively, the call forwarding methods may be implemented using customer premise equipment such as a PBX.

Abstract: Methods and systems relating to a communication in an Advanced Intelligent Network from a caller to a subscriber's directory number where the communication has been terminated to a voice mail system (VMS) instead having been terminated to the subscriber's directory number. The methods and systems transfer the communication from the VMS so the VMS is no longer involved in the communication. A message indicating a release of the communication by the VMS is generated. The message also indicates an action to be taken regarding the communication such as a transfer to a different number. The action and related information may be provided in a remote operations parameter of a GR-1129 message. In response, directions are provided to carry-out the action. As a result, the communication is released from the VMS, and is acted upon without further involvement of the VMS.

Abstract: The present invention allows calls that have previously been handled by an answering system to be identified when they are forwarded from a switch back to the answering system. In one embodiment, the invention includes receiving an incoming call at an automated attendant port or answering system port, receiving a call handle associated with the incoming call, applying the call handle to retrieve caller information associated with the call handle, and using the retrieved caller information to handle the call if caller information associated with the call handle is found.

Abstract: A method and system are provided for routing a call to a called party's landline or wireless communication unit based on the availability of the wireless communication unit. A call placed to a called party's landline communication unit is routed to the called party's wireless communication unit if the wireless communication unit is determined available, otherwise, the call is routed to the called party's landline communication unit. Unlike past attempts to facilitate communication with a called party having wireless and landline communication units, these preferred embodiments operate automatically (without called party intervention) before a call is terminated at the landline communication unit and are responsive to the availability of the called party's wireless communication unit. Further, there preferred embodiments do not rely on complex, pre-determined hunting sequences or expensive adjunct customer premises equipment.

Abstract: In a call forwarding system, a call from a calling party for a called party is received at a switching device and in response to the received call the switching device issues a request for call processing instructions to a control device. The call processing instructions request is received at the control device and in response to the received request the control device checks with the destination station to determine the availability thereof. The control device returns call processing instructions to the switching device including a telephone number of the destination station if the destination station is available. Similarly, the control device returns alternative call processing instructions to the switching device if the destination station is not available.

Abstract: A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

Abstract: The present invention provides a system and method for managing calls for a subscriber, including accessing a calling plan while the subscriber is in an existing active call with at least one other party. The call is placed or received by the subscriber at a first device. At least one service feature of the calling plan is invoked during the active call. This service feature includes an add callers feature for adding at least one additional party to the existing active call between the subscriber and the other party. The service feature additionally includes a transfer devices feature for transferring the existing active call to at least one additional device of the subscriber and hanging up on the first device by the subscriber to confirm the transfer of the call to the additional device.

Abstract: A technique for use in controlling routing of a call in a communications system is provided. In one embodiment of the technique, a call routing script is used. The script includes at least one call routing instruction that refers to a variable whose value is stored externally to the script. The value of the variable is determined by the system when the system executes the script for determining a destination for the call. The value of the variable is stored in a database, and the database is read to determine the value of the variable.

Abstract: A repeating device 14 for relaying the call to a plurality of receiver telephones 12a–12c that are connected to a local area network, comprising a function for requesting a reply to the plurality of receiver telephones 12a–12c asking their availability to receive a call, a function for selecting the destination of the call out of the receiver telephones 12a–12c that responded, and a function for notifying the address of the selected receiver telephone 12a to the caller telephone 22a. Further, the present repeating device comprises a function for receiving the transfer request from a user.

Abstract: A messaging system includes a messaging platform for storing a message from a calling party or transferring the calling party to a transfer station, a switching mechanism for receiving a call from the calling party to a subscriber, and a routing application at a server. The call from the calling party is connected to the messaging platform and the calling party signals to be transferred to the transfer station. In response, the messaging platform sends a transfer message to the routing application and the routing application directs the switching mechanism to disconnect the calling party from the messaging platform and connect the calling party to the transfer station.

Abstract: A communication system is provided, in which the communication system includes: a part for receiving a call establishment request from a communication terminal, and sending, to the communication terminal, a call forwarding destination information including information on at least a call forwarding destination; and a part for receiving information on a call forwarding destination which is selected by a caller from the communication terminal, and allowing the communication terminal and the call forwarding destination to communicate with each other according to the information on the call forwarding destination.

Abstract: In a telecommunications network having switching points (such as SSPs and/or MSCs) controlled by a control point (such as an SCP), the switching points are provisioned to send messages to the control point when they encounter trigger conditions during processing of a call to a called station that has a forward-to number. When the control point receives the messages, it determines whether a loop condition exists, i.e., whether the call has already been forwarded from the forward-to number. If the control point determines that a loop condition exists, the control point instructs the switching point so as not to forward the call to the forward-to number.

Abstract: Calls (ar) directed to wireless communication terminal equipment (KE) wirelessly connected to base stations (BS-H) of a home area (H) and to a communication network (KN) are switched to the appertaining base station (BS-H) in the home area (H) using the communication network (KN). The availability of the called wireless communication terminal equipment (KE) is determined using the base station. Given non-availability of the called wireless communication terminal equipment (KE), the calls (ar) are rerouted to the communication network (KN) using the performance feature of “call deflection” provided in the base station (BS-H) in the home area (H). The method can be integrated into existing communication networks (KN) with minimal outlay.

Abstract: Techniques for managing access to resources utilizing call information are provided. Resources of like type can be pooled into resource groups and customers can then be sold a base amount of a resource, to be taken from the appropriate resource group, that the customer can then provide to users or callers. The server of the resources utilizes the telephone number of the party called and call type in order to identify the resource that is requested. If the base amount of the requested resource has already been allocated, an overflow amount can be utilized to provide additional resources of a like type, if they are available. Thus, the resources can be efficiently managed to allow a high utilization of the available resources.

Abstract: A personal communications device may be placed in, or removed from, a docking station. In response, a predetermined command may be selected from a plurality of predetermined commands and transmitted from the docking station to at least one of a plurality of network devices. Each predetermined command may include the address of the network device and may be configured to cause the network device to respond. In this way, a user's communication infrastructure may be reconfigured in a simple and intuitive manner.

Abstract: A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the “*” button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance).

Abstract: Disclosed are methods and systems for re-terminating telephone calls. A telephone call is established between a caller and a member of a subscriber. During the call, a sequence of key strokes is received from the member who uses customer premises equipment during the call. A subscriber list related to the subscriber is reviewed, based at least in part on the sequence of keys. The call is transferred to a component in the telephone network, and the call from the component is re-terminated.

Abstract: A local services platform including a server subsystem is connected to one or more APs; an application subsystem and provides headset/terminals (HS) with real-time services. A streaming interface is installed between the server and the application. The HS is capable of being activated and paired with a host device, typically a telephone under standard Link Control Protocol. The HS includes an extra button, when operated, causes the host to place the HS in an “idle” mode. During the “idle” mode, the HS listens to AP inquiries or carries out inquiries. When an AP beacon is detected, the HS requests a HOLD state from the paired telephone and receives streaming data after completing a connection to the AP beacon. When the streaming data is in channels, the HS can switch among the channels or end the transmission by operating the idle button.

Abstract: The present invention is a method and system for transferring calls among communicating devices connected through a public network. The service is offered by a public network to permit a party in a ongoing conversation to transfer a call to another communicating device that may be more convenient to use, such as from a mobile telephone experiencing static to a land-based telephone, or from a home telephone to a mobile phone as a party leaves the home. In a method according to the invention, the network first establishes a connection between two communicating parties. The network then receives from one of the parties a request to transfer the call to another communications device. The network then transfers the call. The invention may be entirely network-based, in which case there may be a database of transferee devices stored on the network.

Abstract: A call transfer service enables a call from a calling party to be transferred from a first agent to a second agent in response to a signal sent by the first agent. The call transfer service is implemented with a service node that offers call transfer service functionality, and a service control point providing menu routing. The service control point routes the call to the service node when it is determined that the call requires call transfer services. The service control point also forwards, via a data link, data associated with the call transfer service to the service node to facilitate transferring of the call.

Abstract: A CTI system in which a user's profile comprises a workgroup containing the names of other users in whose telephony status he is interested, e.g. whether they are free or busy. The user's client displays a respective icon for each of his workgroup members, the icon has a text/coloured fill section to denote that member's telephony status. When an incoming call is received, the CTI controller sends details of the incoming call to the called user and every user whose workgroup includes the called user. Thus, at the user's client, when an icon indicates that a member of his workgroup has an incoming call, the user clicks on the icon to preview the details of the incoming call. The profiles also contain a value in seconds for “Divert To Mail After”, and, on receipt of the incoming call, this value is retrieved from the called user's profile and sent as part of the details of the incoming call to the called user, and to every user whose workgroup includes the called user.

Abstract: A call management technique implemented using a call routing engine is disclosed. In the technique, local (e.g., ACD) switching resources and a public network are controlled as a single virtual switch for purposes of implementing call processing features.

Abstract: A method of delivering a call to a called party's device. The method includes receiving a call directed to a wireline device and validating that a telephone number of the wireline device is associated with a telephone number of a wireless device. The method also includes transmitting a message to the wireless device, delivering the call to the wireline device when a return message is not received from the wireless device, and determining a location of the wireless device when a return message is received from the wireless device. The method further includes comparing the location of the wireless device with a location of the wireline device, delivering the call to the wireless device when the location of the wireless device is not within a predefined vicinity of the location of the wireline device, and delivering the call to the wireline device when the location of the wireless device is within a predefined vicinity of the location of the wireline device.

Abstract: A session initiation protocol (SIP) server adds billing and authentication information to conventional SIP messages used in establishing call transfers. This additional information is later verified by a SIP server and used to enable advanced billing and fraud protection features for call transfers in a SIP telecommunications network.

Abstract: Call management techniques are implemented using a call routing engine. In the invention the routing engine centrally controls a public network to facilitate implementation of post-routing call processing of a call. The call routing engine provides switching which makes the public network appear as under the control of a virtual switch. Control of the public network by the call routing engine appearing as a virtual switch may implement post-routing call processing of telephone calls.

Abstract: A menu is provided in a first telephone call. The menu provides a plurality of destination options including a first destination option for a residence of a family, a second destination option for a first member of the family at a first location other than the residence, and a third destination option for a second member of the family at a second location other than the residence. A selection of one of the destination options is received in the first telephone call. A second telephone call is initiated to a telephone number corresponding to the selection. The first telephone call and the second telephone call are connected.

Abstract: A system and associated method receive, from a local telecommunications network, a call from a first number, to a second number associated with an individual or subscriber. The system and method locally store at least the second number, and initiate a dial-up call to a central telecommunication server or a dialed-up network via the local telecommunications network. The system and method then transfer at least the second number to the central telecommunications server via the dial-up call over the dial-up network. The dial-up network can be a 1-800 network, long distance network, or other network.

Abstract: An apparatus, system and method for monitoring calls that have been forwarded to a network-based voice mail system (VMS). The VMS receives the forwarded call and sends a start of greeting signal at the beginning and an end of greeting signal at the completion of the voice message greeting to the central office switch. The switch sends an activate call monitoring data message and a call monitoring alert signal to the customer premises equipment (CPE). If the CPE is adapted for call monitoring and includes a speaker assembly, then the speaker assembly is engaged in response to the activate call monitoring data message, thereby allowing hands-free call monitoring. If the CPE does not include a speaker assembly, then the called party may activate call monitoring by lifting the handset in response to detecting a call monitoring alert from the CPE. While monitoring the call, the called party may intercept the call to speak with the calling party.

Abstract: Methods and apparatus for implementing call forwarding services using AIN techniques and next event list messages are described. Methods of notifying a subscriber of a call forwarded using AIN techniques are also described. In accordance with one feature of the present invention, a subscriber is allowed to set the number of rings which are allowed to occur prior to a call being forwarded. The number of rings, e.g., the ring count, is stored as part of a customer's call processing record (CPR) which is used by a service control point (SCP) to implement the call forwarding service. The ring count information may be updated via the Internet or via a dial-up telephone connection. Call forwarding customers are provided with a distinctive ring, e.g., a ring shorter than an ordinary telephone ring, to notify them when a call is being forwarded. Distinctive rings may be used to distinguish between different forwarding services.

Abstract: Session Inter-Device (SID) mobility networks (50, 100, 150) are described in which a seamless transfer of a communication session from a first device (56. 106, 116) to a second device (66, 116, 166) can be achieved without interrupting the active session. According to the SID mobility network (50), the transfer can be accomplished by transferring away from the Transferring Node or first device (56) the IP address associated with the active session (58) so that the network (50) will route the session to the desired Target Node or second device (66). The Transferring Node (56) transfers its IP address (58) to the Agent (60) and stops requesting data packets addressed to its IP address (58). The Agent (60) then begins to request and eventually receive the packets addressed to the Transferring Node's IP address (58). The Agent (60) then transfers the packets to the Target Node (66).

Abstract: A method for providing a call log entry for a transferred call is described. A subscriber using a subscriber terminal calls a first telephone number associated with a first party. The first party transfers the subscriber to a second party associated with a second telephone number. The first party sends the subscriber terminal a data message indicating that a call was transferred to the second telephone number. The data message contains the second telephone number and a time stamp indicating a time that the call was connected. As a result, the call log contains a call log entry for the call connected between the subscriber and the second party.

Abstract: A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded enhanced directory assistance upon a user command in the form of an out-of-band signaling message, e.g., SS7 signaling message. For example, the user may be afforded further operator assistance by pressing on the user telephone a predetermined key (e.g., “*” key), which is detectable by the directory assistance service provider as an SS7 signaling message.

Abstract: A method and apparatus are provided for transferring an ATM call. A first ATM call (124) is established between a first party (120) and a second party (116) and a second ATM call (128) is established between the second party (116) and a third party (118). The first and second ATM calls both include a plurality of segments (124a–d, 128a–d) or connections that are coupled to a plurality of ATM switches (208, 210, 212, 214) over ATM facilities to provide virtual connections. The transfer is accomplished by sending a message to the ATM switch over the ATM facility (109) to request the transfer of the first party to the third party. The message identifies the first ATM call and the second ATM call. The switch makes a new connection (220) between the first ATM call and the second ATM call and releases the segments of the first and second ATM calls that connect the ATM switch to the second party. As a result, the first party and the third party are connected for communication.

Abstract: A method for enabling signals directed to a first telecommunications terminal to be forwarded to a second telecommunications terminal in the vicinity of the first terminal is disclosed. In particular, the illustrative embodiment automatically forwards signals to the closest telecommunications terminal for which the first terminal is authorized to do so.

Abstract: A system and method of directing calls is disclosed for a telephone network having remote locations. The remote locations receive incoming calls and attempt to route the calls using a basic call director. If the remote location cannot route the call, then data, such as a recorded spoken utterance, is provided to a central system. The central system then attempts to automatically determine how to route the call using the data from the remote location. If the central system is unable to automatically determine the routing information, then the data is provided to an operator who attempts to determine how to route the call. Finally, a caller can be connected directly to the operator, if the operator is not able to determine routing information from the provided data alone.

Abstract: An IP telephone which supports a voice conference call with a plurality of other IP telephones over a packet-switched network is disclosed. The IP telephone exchanges audio and signaling messages with the other IP devices during the conference call, and thereby allows three or more conference call participants to talk together over the packet-switched network. The IP telephone includes a memory, which stores a conferencing module and a channel establishment module, and a mixing module for mixing input signals received at the IP telephone to produce a combined signal output. When played back, the combined signal output allows the user to hear what was said by the other conference call participants.

Abstract: A simultaneous hunt group system and method are provided. A call status module notices an incoming call to a simultaneous hunt group and offers the call to a plurality of endpoints. One of the plurality of endpoints answers the call. After the call is answered, a resource allocation module allocates resources for a communications channel, and a call transfer module transfers the caller to the agent that answered the call.

Abstract: A method and apparatus for allocating call resources during a conference call are disclosed. A conference call between a plurality of clients is conducted on a first call resource. The clients communicate media streams to the first call resource for mixing. A media gateway identifies a second call resource to conduct the conference call and mix the media streams, and transfers the conference call from the first call resource to the second call resource without suspending communication of a plurality of mixed media streams received by the clients.

Abstract: A portable phone is equipped with a position detector that detects the geographical position of the portable phone, and a telephone system may ring one or more land-based phones or portable phones according to the geographical position of the portable phone. One or more geographical regions are defined, with corresponding telephone parameters defined for each region. When a portable phone enters a defined region, exits a defined region, or changes between two defined regions, the function of one or more land-based phones or portable phones may change. The preferred embodiments thus allow changing the function of one or more other phones based on the self-detected geographical position of a portable phone. In this manner the convenience of using portable phones is greatly enhanced.

Abstract: A telecommunication system includes a first type of telecommunication switch and a first server coupled to the telecommunication switch. The system further includes a second type of telecommunication switch and a second server coupled to the second type of telecommunication switch. A data network link coupled between the first server and the second server allows call-associated data to be transferred between servers when a telephone call is transferred from the first type of telecommunication switch to second type of telecommunication switch.

Abstract: A personal communications device may be placed in, or removed from, a docking station. In response, a predetermined command may be selected from a plurality of predetermined commands and transmitted from the docking station to at least one of a plurality of network devices. Each predetermined command may include the address of the network device and may be configured to cause the network device to respond. In this way, a user's communication infrastructure may be reconfigured in a simple and intuitive manner.