Abstract: Systems, methods, and computer-readable media for providing smart notifications during voice call transitions from hold status to active status are described. An example method can include establishing a call between an endpoint and a remote device; after a determination that the call was placed on hold by the remote device, monitoring, by the endpoint, the call for an indication of a call resume transition, the indication of the call resume transition including at least one of a particular keyword transmitted by the remote device, an active speaker at the remote device, and a dual-tone multi-frequency signaling (DTMF) input from the remote device; detecting, by the endpoint, the indication of the call resume transition; and in response to detecting the indication of the call resume transition, generating, by the endpoint, a notification indicating that the hold has ended and the call has resumed.

Abstract: A local network call handling device is configured to establish multiple concurrent call sessions between local network end devices and an external network. When a prioritized end device attempts to establish a call session, the call handling device may initially determine if a first call session identifier is available. If so, the call session can be established using that first identifier. If the first identifier is in use for a call session of another end device, the call handling device may either use a different call session identifier for the prioritized end device session or may drop a pre-existing call session to free an identifier for use in connection with the prioritized end device.

Abstract: It is possible to accurately detect that paper stock stored in a container reaches a limit number. A paper stock processing system includes: a banknote processing device which includes a banknote accommodation unit accommodating banknotes, updates the accumulated number each time a banknote is accommodated, and transmits an updated accumulated number signal; a smart interface board which transmits the accumulated number signal to the outside when receiving the accumulated number signal; and a management server which compares the accumulated number indicated by the accumulated number signal with the maximum number and detects whether the number of accommodated banknotes has reached a limitation number set to the banknote accommodation unit 100, when receiving the accumulated number signal from a PTS terminal.

Abstract: The systems, devices, and techniques described herein are directed to scheduling wireless communications and verifying connections, for example, in an emergency call context. An emergency call scheduler can be installed in an application layer of user equipment to manage call scheduling. During an emergency situation, the emergency call scheduler can attempt to establish a communication based on a priority of network technologies (e.g., LTE, 4G, 3G, 2G) or a base station being in a subscriber network. As a call is established, a connection may be verified based at least in part on satisfying one or more handshake protocols and based at least in part on transmitting or receiving voice and/or data packets. Based on a location of the user equipment, or as a network topology is updated, a centralized server can update the emergency call scheduler to change the call scheduling priority.

Abstract: A computer-implemented system includes the following. A remote terminal unit (RTU) is configured to receive alarm information and communicate alarm event information to a control center. An optical master unit (OMU) is configured to receive alarm information from sensors at remote locations. A circuit board is configured to serve as a middle device between the RTU and the OMU. A circuit board includes a microcontroller that communicates with the OMU and processes replies from the OMU to confirm the existence of and identify the type of an alarm at a particular remote location. The circuit board also includes multiple output relays connected to the RTU and corresponding to remote alarms, each output relay associated with a particular sensor at a remote location. The computer-implemented system also includes an input relay for communicating with the OMU.

Abstract: A method for providing notification of an alarm event to a plurality of individuals and communication therebetween having steps that include: receiving an alarm event signal from an alarm system indicating an alarm event; determining a customer associated with the alarm event; determine a plurality of individuals that are to be contacted based upon the customer that has been determined as being associated with the alarm event; selecting a transmission vector having a corresponding transmission identifier; correspondingly associating the selected transmission identifier with the alarm event; sending an alarm event notification to each of the plurality of individuals utilizing the selected transmission vector; and receiving a response to the notification and automatically associating the same; directing each of the plurality of individuals into a virtual chat room corresponding to the alarm event; and facilitating communication between the individuals within the virtual chat room.

Abstract: A server-based environment for reporting a status of a security, monitoring and automation controller is provided. Detecting cessation of an always-on persistent network connection between the SMA controller and the server is also provided. Reporting the cessation of the network connection to an end user and defined others is further provided. A further aspect provides for automatically reporting an alarm event to a central station, the end user, and others, in the event the cessation of the network connection occurs while the SMA controller is armed and after a zone fault event, and not receiving a disarm notification prior to expiration of a preset entry delay.

Abstract: A system and method of wirelessly communicating voice conversations between a plurality of vehicles includes: initiating at a host vehicle a voice communication group that facilitates voice communications between a plurality of vehicles; identifying one or more client vehicles for inclusion with the voice communication group; transmitting a broadcast identifier or a vehicle identifier for the host vehicle and each client vehicle to a vehicle telematics service provider via a wireless carrier system; and communicating voice data between the host vehicle and each client vehicle included in the voice communication group via the wireless carrier system and the vehicle telematics service provider.

Abstract: Embodiments herein disclose a method in a terminal (10) for enabling access to a radio communications network, wherein the terminal (10) is served in a cell of the radio communications network. The terminal (10) receives an indicator from a base station (12), which indicator indicates a set of settings to use in the cell, and the settings relate to access of the radio communications network.

Abstract: A fail-safe mechanical switch is provided in a television broadcast environment which bypasses an advertisement insertion server in the event that a failure in the ad insertion server is detected. The broadcast stream from a satellite receiver where the stream originates thus continues uninterrupted to a remultiplexer for further distribution of the broadcast stream. The fail-safe switch cooperates with a processor which is capable of detecting a variety of failure events in the ad insertion server.

Abstract: Devices and methods are described that utilize call idle time. In some cases, a device includes an antenna, a baseband modem connected to the antenna, including a radio frequency interface, a power subsystem, an audio, video, or text player, and a controller connected to the baseband modem, to the power subsystem and to the audio, video, or text player for programmatically operating the cell phone in an idle mode and in a normal mode, whereby in normal mode the cell phone sends and receives voice communications via the baseband modem, and in idle mode the cell phone presents pre-designated content via the audio, video, or text player. In some cases methods are described that detect that a phone conversation has been silenced or that a phone call has not been answered, and activate an idle mode in which pre-designated content is presented, and then, when the call is no longer silenced or the phone call is answered, activate a normal mode in which voice communications are enabled.

Abstract: When establishing an emergency connection in a wireless network having an authentication server, wherein a user terminal is a non-subscriber to the network, a dialed number is recognized as an emergency number and the terminal sends a start-up message to a radio access point of the network. The terminal receives a first message that requests the identity of the terminal, from the access point in response to the start-up message, and sends a second message, which contains the identity of the terminal and an indication indicating that the terminal is attempting to make an emergency call. An authentication server determines that the second message contains an indication that the call is an emergency call, and sends an acceptance message to the terminal via the access point wherein a port of the access point is validated to permit the terminal to establish an emergency connection.

Abstract: A method, system, and medium are provided for determining the identity of a user associated with a wireless device located near a geographic location at a specific time. In response to the occurrence of an event at a geographic location, a request can be issued by a wireless provider to users of wireless devices to provide the geographic locations of their respective devices and their identities to one or more entities. Upon receiving an affirmative response to the request, the wireless provider communicates information to the entities allowing the entities to contact the users to solicit information regarding the occurrence of the event. A wireless provider may send a request for authorization to users of wireless devices to provide geographic locations when the wireless device enters a predefined geographic area.

Abstract: Aspects of the disclosure relate to routing of an emergency communication under fault conditions. Routing can be implemented in a packet-switching (PS) network that provides voice service. For a network node of the PS network, availability to route the emergency communication through a specific emergency service routing number (ESRN) can be determined and, in response to the network node being unavailable, administrative data associated with the ESRN can be accessed. In addition, an identifier associated with the administrative data can be updated (e.g., created or modified) with data indicative of the device that originated the emergency communication. The administrative data and the resulting identifier can be delivered to a second network node that can route the emergency communication to an emergency service network.

Abstract: Methods, systems, and products are disclosed for notification of alarms in security systems. A packetized alarm message is received from a security system associated with a network address. The network address is associated to a notification address. A communication to the notification address is initiated to alert of an alarm from a security system.

Abstract: A computing device receives a location inquiry for a user device, the location inquiry including an identifier for the user device, and retrieves fixed location data associated with the identifier. The computing device also obtains, from the user device, current geographic location data for the user device and calculates a difference between the fixed location data and the current geographic location data. The computing device selects, from a group of threshold values, a particular threshold value for the calculated difference between the fixed location data and the current geographic location data. The computing device responds to the location inquiry using the fixed location data when the difference between the fixed location data and the geographic location data is within the particular threshold and otherwise responds to the location inquiry using the current geographic location data.

Abstract: A wireless device such as a cellular phone is disclosed. The cellular phone is adapted to store a voice message picked-up by a microphone and store voice data representing the voice message in a memory. The cellular phone is further adapted to initiate a call such as an emergency 911 call in response to a turbo-dial or speed-dial key stroke initiated by the user. The cellular phone transmits the stored voice message, along with position data obtained by an onboard geolocation receiver, when the call is established.

Abstract: A communication network comprises a calling device, a call processing system, and a customer information system. The calling device transmits a call request for an emergency call to the call processing system. The call request includes a caller identification that identifies a caller. The call processing system receives the call request, generates and transfers first signaling for the call that includes the caller identification and a key, and generates and transfers second signaling for the call that includes the key. The customer information system has a plurality of context information stored in association with a plurality of caller identifications. The customer information system receives the first signaling for the call, processes the caller identification to determine a context information from the plurality of context information associated with the caller identification, and stores the key in association with the context information.

Abstract: The computer-implemented method includes automatically determining typical behavior pertaining to at least one system parameter of a contact management system. The typical behavior is determined from performance data of the contact management system captured over a first predetermined time period. A deviation from the typical behavior of at least one system parameter of the contact management system is automatically reported.

Abstract: A system and method for monitoring and reporting automated call-processing performance is disclosed. Initially, performance metrics can be established for normal or acceptable system performance. Performance metrics may be determined for individual components and/or a combination of components in a system, wherein the individual metric may help to provide a performance indicator for the call processing system. The performance metrics can be established by utilizing historical data gathered from past operating characteristics or operating parameters. The performance metric can be calculated from past operating characteristics and could be a statistical distribution or a statistical value. This statistical distribution will often conform to a Gaussian distribution also known as a bell curve. However, acceptable performance limits can be set based on nearly any statistical distribution.

Abstract: A removable medium capable of performing formatting conforming to the standard if a host machine does not include a special formatting command is provided. A removable medium has an information storage section 20 having a first storage area for storing first management information and a second storage area for storing second management information; a formatting information storage section 30 for storing formatting information to format the first storage area and the second storage area; a formatting start detection section 11 for detecting update access to update the first management information from an external machine; and a format processing section 12 for performing format processing of storing the formatting information stored in the formatting information storage section 30 in the first storage area and the second storage area as the first management information and the second management information when the update access is detected.

Abstract: The disclosed examples of a telematics communication method involves detecting a condition signifying an emergency, and in response attempting a first wireless call directed to a call center of a telematics service provider, using a primary voice communication facility. If the first wireless call attempt fails, an attempt to complete at least one second wireless call directed to the call center is made, using one or more alternate voice communication facilities. Upon failure of the secondary call attempt(s), the method involves attempting to establish a wireless data communication with the call center, using a non-voice wireless communication facility.

Abstract: A job status monitoring system includes a job output unit configured to output a job to a job managing unit of an operating system. The job is issued in response to a job issue request. A status of the job output to a printer is monitored by a monitoring unit. The monitoring unit controls the job managing unit by monitoring the status of the job. An application or utility determines the status of the job by obtaining information about the job from the job managing unit and performs display control based on the determined status of the job.

Abstract: The preferred embodiment involves a multi-CPU system capable of determining whether the system as a whole is overloaded and whether each individual CPU (core) is overloaded by a single application thread.

Abstract: A communicator for a personal emergency response system determines, when a power switch is switched on, whether the communicator has previously successfully performed at least one predetermined installation sequence. If the communicator has previously completed the installation sequence, it bypasses the installation sequence. If the communicator has not previously completed the installation sequence, it prompts the user through the installation sequence using a series of audible or text prompts. During the installation sequence, the user is prompted to perform range testing to verify the operation of a transmitter in conjunction with the communicator in the personal emergency alarm system in one or more locations.

Abstract: Systems and methods of controlling control and/or monitoring devices are provided. A controller can include a software defined radio in order to communicate with control and/or monitoring devices that employ different communication protocols. The controller can be in the form of a memory stick, memory card or dongle.

Abstract: Security systems typically communicate with alarm monitoring centers using a telephone connection. The present invention offers a system and technique for monitoring a security system connected using a Voice-over-IP connection, in real time, and alerting the owner of the security system, or the alarm-monitoring center, when the connection is broken. This alert can be used, for example, to issue a telephone call to the police, informing them of the breach of line integrity and possible compromise of the premise. In addition, the present invention allows for one-way or two-way voice communication between the alarm panel and an alarm operator and/or a 3rd party. Such voice communication helps the alarm operator and/or 3rd party to determine whether an alarm is a real alarm or a possible false alarm.

Abstract: Problems are proactively analyzed and responded to as they are detected in a virtual private network (VPN) access path rather than waiting for a user to manually report the problem. When a problem is automatically detected, such as a failure causing degraded performance, an alarm may be generated. The alarm proactively triggers rules-based analysis procedures and isolation testing to diagnose problem in a VPN access path. Based on the testing and analysis, a comprehensive trouble ticket may be generated that is customized with specific alarm information allowing for increased efficiency in problem isolation and saving significant time and resources in resolving the problem.

Abstract: A method includes receiving multiple alarm messages, each being associated with a failure associated with a service feature available within a telecommunication network. A failure rate for a type of failure having a common set of service feature failure characteristics is determined from the alarm messages received. When the failure rate exceeds a threshold, a maintenance ticket is generated automatically.

Abstract: Systems and methods for monitoring a telephone line connected to a port of a voice gateway are described. In one embodiment, the method includes: obtaining a value representing an electrical characteristic of the port of the voice gateway; determining whether the value is within an acceptable range; determining whether a call originating from, or terminated at, a device connected to the telephone line completed successfully; and in response to determining that the call completed successfully, creating a new acceptable range based, at least in part, on the obtained value.

Abstract: A system and apparatus are provided for supplying network line power (NLP). In one embodiment a network line power termination (NLPT) provides NLP to a network termination. The NLPT includes input terminals configured to receive network line power from a network communication line, and at least one voltage converter configured to receive the enhanced voltage received from the network communication line to supply DC voltage. Output terminals of the NLPT are coupled to the voltage converter and may be configured to output converted voltage. The NLPT may be further configured for outputting voltage converted by the voltage converter as one or more of a reliable primary or backup power source for a network termination.

Abstract: The present invention provides a method for avoiding demand forecast errors in a network topology model having a plurality of nodes, by monitoring and controlling the quantity of a selected port type at a node. The method comprises determining the actual quantity of a selected port type at a node, setting a forecast of the quantity of the port required, setting a forecast period for the ports, wherein the forecast period is a function of the time required to change the quantity of the ports, and setting a threshold value to generate alerts, wherein the threshold value is a function of the forecast period; monitoring the node for a forecast change, if a forecast change is found then computing the difference between the actual quantity and the forecast quantity, wherein if the difference is greater than the threshold value, then generating an alert and forwarding the alert to a user.

Abstract: Security systems typically communicate with alarm monitoring centers using a telephone connection. Security systems will check in with the alarm monitoring center with a diagnostic signal at a predetermined interval—typically once per day. When a security system is connected to a Voice-over-IP service (using Broadband Internet), rather than a standard telephone line, the opportunity exists to poll in real-time the status of the connection, and alert the owner (or alert the alarm monitoring center) that the customer's connection has been broken. The present invention offers a system and technique for monitoring a security system connected using a Voice-over-IP connection, in real time, and alerting the owner of the security system, or the alarm-monitoring center, when the connection is broken. This alert can be used, for example, to issue a telephone call to the police, informing them of the breach of line integrity and possible compromise of the premise.

Abstract: A telephony interface system has a controller and multiple communication interfaces to provide voice-over-packet (VoP) telephone service with PSTN telephone service as backup. The telephony interface system has a communication interface for at least one telephony device, a communication interface for the PSTN, and a communication interface for a packet-switched network. To originate a call, the telephony interface system connects the telephony device to the PSTN if the dialed digits for the call correspond to a predetermined telephone number or numbers, such as 911. Otherwise, the telephone interface system connects the telephony device to the packet-switched network.

Abstract: An arrangement analyzes a plurality of call detail records from multiple sources and find those records related to multiple attempts to set up a particular user's call(s). The call detail records are filtered to establish an understanding of fault location likely to be responsible for what is deemed to be a defective call.

Abstract: A telephone of the corded or portable type includes a light source. The light source may or may not have an ability to be pivoted or swiveled to illuminate a desired portion of a room. In the case of a corded telephone, the light source may be detachable from the telephone. The light source may be automatically activated to provide emergency illumination when a power failure condition exists in a building. The light source may also be manually activated to provide a convenient illumination source for the user.

Abstract: A phone call is selectively routed to a public switched telephone network or to a packet switched network based on a called number to which the phone call is directed. A phone call may be made as a Voice-Over-Internet-Protocol call through, for example, the Internet except when a user dials an emergency number, in which case the call is made to the public switched telephone network.

Abstract: A fire alarm system includes a fire alarm notification appliance, and a warning detector which detects a warning alert from an external source. The fire alarm notification appliance provides notification of the warning alert in response to detection of the warning alert.

Abstract: The present invention discloses a method and apparatus for determining and reporting the operational status of an integrated services hub. The AC power supply and wide area network connection of the integrated services hub are monitored, and a signal is sent to a user upon detecting a problem. The AC power supply is preferably monitored through a bit on a power supply status register. The wide area network connection is preferably monitored through a network status register on a line interface chip or chip set residing in the integrated service hub and connected to the wide area network. The warning signal is preferably an audible warning tone played through a telephone receiver connected to the integrated services hub.

Abstract: Methods and apparatuses for routing emergency calls originated from mobile wireless devices in a Voice-over-IP (VoIP) system are described herein. In one or more embodiments, emergency calls are routed in a VoIP system by receiving incoming emergency calls originated from dual-mode mobile devices connected to the VoIP system through wireless access points (WAPs), determining locations associated with the incoming emergency calls, and redirecting callers to a cellular network. In other embodiments, emergency calls are routed in a VoIP system by mapping WAP identifiers to emergency answering points (EAPs), receiving an incoming emergency call from an originating WAP, identifying an EAP relating to the originating WAP, and directing the emergency call to the identified EAP.

Abstract: Methods and apparatuses for routing emergency calls originated from mobile wireless devices in a Voice-over-IP (VoIP) system are described herein. In one or more embodiments, emergency calls are routed in a VoIP system by receiving incoming emergency calls originated from dual-mode mobile devices connected to the VoIP system through wireless access points (WAPs), determining locations associated with the incoming emergency calls, and redirecting callers to a cellular network. In other embodiments, emergency calls are routed in a VoIP system by mapping WAP identifiers to emergency answering points (EAPs), receiving an incoming emergency call from an originating WAP, identifying an EAP relating to the originating WAP, and directing the emergency call to the identified EAP.

Abstract: Methods and apparatuses for routing emergency calls originated from mobile wireless devices in a Voice-over-IP (VoIP) system are described herein. In one or more embodiments, emergency calls are routed in a VoIP system by receiving incoming emergency calls originated from dual-mode mobile devices connected to the VoIP system through wireless access points (WAPs), determining locations associated with the incoming emergency calls, and redirecting callers to a cellular network. In other embodiments, emergency calls are routed in a VoIP system by mapping WAP identifiers to emergency answering points (EAPs), receiving an incoming emergency call from an originating WAP, identifying an EAP relating to the originating WAP, and directing the emergency call to the identified EAP.

Abstract: A wireless telephone backup device for landline telephone equipment that may be located on the customer side of the landline service connection, typically in a restricted access location, such as an attic, basement, or utility closet. An interconnection circuit in the backup device detects service interruptions in the subscriber's landline connection and, in response, powers on a wireless communication device to provide backup telephone service to the customer premises equipment. The interconnection circuit also provides the other features standard landline telephone service, including dial tone, ring voltage, and normal dialing for outgoing calls. The backup device also forwards incoming landline calls to the wireless unit in the backup device, and may send a message notifying a maintenance center of the service interruption. Further, the backup device may initiate an indicator in an alarm system at the site of the customer premises equipment to notify the subscriber of the service interruption.

Abstract: An alarm mechanism is provided. The alarm mechanism includes a hardware component and a software component. The hardware component includes first and second registers. The first register is adapted to store a value that indicates a change in state of at least one alarm and the second register is adapted to store current states of each of the at least one alarm. The software component is responsive to interrupt requests from the hardware component and is adapted to read the first and second registers.

Abstract: An automated nodal calling system comprises a database having a plurality of phone numbers and associated geographic identifiers. In the event of an emergency, an emergency calling area is defined and a message is recorded for delivery to the callees in the emergency calling area. The system generates a call request for all phone numbers having an associated geographic identifiers within the emergency calling area. Each call request contains various pieces of information important to proper completion of the phone call identified in the call request. All of the call requests are stored in a queue and the system determines whether to process each call request from a local node or a remote node. A call request to be processed from a local node is delivered to a template program which connects to the telecommunications system and completes the call request to the identified phone number. After the local node completes the call request, a call response is generated to identify the result of the call request.

Abstract: Transmitting a pre-recorded announcement to the user of an network interface unit (NIU) each time the user places a telephone call if an alarm is set because a battery in an uninterruptible power supply (UPS) is in a low power state. The pre-recorded announcement states that the battery needs to be replaced. The user is given a simple procedure for contacting service personnel at a service center to have the battery replaced in the UPS. In addition, this announcement is overridden if the user starts to dial the emergency telephone number (911). This allows the user to gain immediate access to the emergency telephone number without having to listen to the message stating that the battery in the UPS needs to be replaced. An indicator is also set on NIU upon the battery being in the low power state. If a call is completed to the service center, the alarm is reset for a predetermined amount of time to give the service personnel time to service the battery.

Abstract: A management switch includes a central processing unit (CPU), network ports, a modem, an RS-232 serial port for establishing communications with a server over a serial cable or with the modem, and a memory for storing programs and data. The memory holds a network management program for analyzing network traffic on the network ports, identifying an emergency condition according to the network traffic, and generating an associated emergency condition identifier; a contact telephone number; emergency messages, and an emergency call-out program. The emergency call-out program utilizes the modem to dial the contact telephone number and send an emergency message determined by the emergency condition identifier. A switch causes the RS-232C port to communicate either with the server or with the modem.

Abstract: The invention relates to an operation and maintenance center (OMC 7) that comprises a test device (8) which initiates, if alarm notifications (1) are received by the OMC (7), a test in response to said alarm in the hardware (5) of the telecommunications network (6) associated with said alarm, and transmits the results of said test to a superordinate national maintenance center (NMC 10) indicating the components which are affected by said alarm notification (1). The test is carried out in the OMC (7) according to a table (11), taking into consideration the manufacturer-specific peculiarities of the hardware (5) affected by the error notification (1).

Abstract: A method, a system and a master terminal for line monitoring in system comprising a telephone network (ISDN), a master terminal (MASTER) connected to a place of reception (PR) of a response and to the telephone network (ISDN), and a slave terminal (SLAVE) connected to an object being monitored (OM) and to the telephone network (ISDN).

Abstract: A telephone line management system in communication with a telephone line is provided. In one aspect, the system includes a caller ID module operatively coupled to the telephone line for receiving and displaying a name and a telephone number of a calling party associated with a received telephone call and a false special information tone (SIT) generator module operatively coupled to the telephone line for sending a false signal on a telephone line substantially similar to at least a first part of a SIT in response to an incoming telephone call. In another aspect, the system includes a caller ID module, a false SIT generator module, and a controller for determining when the name and telephone number of a calling party is displayed and when the false signal is operationally coupled to the telephone line. In other embodiments, the system may include an answering machine module or a telephone module.