Monitoring Patents (Class 379/32.01)
  • Patent number: 10397018
    Abstract: The method for operating a distribution point unit comprising a selection switch (17) and a monitor and control logic (15) for providing a first and a second service, comprises the steps of: receiving a switching signal powering the monitor and control logic (68), and switching the selection switch from the first service to the second service by the monitor and control logic (70), after receiving the switching signal. The selection switch has a default state, in which the first service is provided. The first service is in particular an xDSL and/or a PSTN service, and the second service is a G.fast service.
    Type: Grant
    Filed: March 18, 2016
    Date of Patent: August 27, 2019
    Assignee: INTERDIGITAL CE PATENT HOLDINGS
    Inventors: Tim Withofs, Geert Van Den Bossche, Wim Van De Sype
  • Patent number: 10389685
    Abstract: Systems and methods for securely transmitting data between terminals include receiving, by a first communication device, an internet protocol (IP) packet via a first application programming interface (API) running on a first computer, dividing, by a splitting unit in the first communication device, the IP packet into a command portion and a data portion, encoding, by a data encoding unit in the first communication device, the data portion into a text delimited non-IP format, transmitting, by a transmitting unit in the first communication device, the encoded data portion and the command portion, receiving, by a second communication device, the encoded data portion and the command portion, decoding, by a data decoding unit in the second communication device, the encoded data portion into IP format, combining, by a constructor unit in the second communication device, the decoded data portion and the command portion to regenerate the IP packet, and receiving, by a second API running on a second computer, the rege
    Type: Grant
    Filed: August 17, 2017
    Date of Patent: August 20, 2019
    Assignee: Saudi Arabian Oil Company
    Inventors: Fouad M. Alkhabbaz, Hussain Al-Zahir, Maatoug Al-Maatoug, Zakarya A. Abu Al Saud
  • Patent number: 10367764
    Abstract: A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.
    Type: Grant
    Filed: June 3, 2017
    Date of Patent: July 30, 2019
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventor: Geoff Willshire
  • Patent number: 10318924
    Abstract: Systems and methods are provided for user interface date selectors for historical reports. A user interface outputs a date selector including a calculated dates option, wherein the calculated dates option is based on a date frequency applied to a date range. The user interface receives a selection via the date selector. Dates associated with the selection are identified. The user interface outputs the dates as a preview of a historical report, wherein the dates are output in a chronological order.
    Type: Grant
    Filed: October 29, 2013
    Date of Patent: June 11, 2019
    Assignee: salesforce.com,inc.
    Inventors: Abraham Adam, Alex Gitelman, Daphne A. Kao, Eric Nash, Harish Bellamane, Michael Tang, Stefan Eberl, Twisha Mehta, Venkatachalam Muthukrishnan
  • Patent number: 10299084
    Abstract: Systems and methods are described for providing group call service areas. It may be detected at a wireless device that participation in a group call with a first group call identification is available, wherein the detecting is based on entry into a service area for the group call. The wireless device may be automatically registered to join the group call. A user of the wireless device may be notified that participation in the group call is available. The wireless device may join the group call after receiving an indication from the user, wherein joining the group call includes receiving downlink group call voice data from an access node in communication with the wireless device.
    Type: Grant
    Filed: October 5, 2017
    Date of Patent: May 21, 2019
    Assignee: Sprint Spectrum L.P.
    Inventor: Sunyong Park
  • Patent number: 10268571
    Abstract: A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.
    Type: Grant
    Filed: April 19, 2017
    Date of Patent: April 23, 2019
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Alok Kulkarni, Geoff Willshire
  • Patent number: 10264214
    Abstract: Embodiments are described for customizing a video conferencing user experience using a virtual assistant, and/or assisting a user in diagnosing issues concerning a video conferencing user experience. The virtual assistant may address issues based on automatically detected meeting quality measures as well as issues verbally communicated to the assistant by a user at an endpoint.
    Type: Grant
    Filed: January 3, 2018
    Date of Patent: April 16, 2019
    Assignee: Blue Jeans Network, Inc.
    Inventor: Navneet Kumar
  • Patent number: 10225781
    Abstract: Spoofed radio control signaling instructions can be used to dynamically adapt management of the radio interface by radio control processors. More specifically, spoofed radio control signaling can be communicated to an accelerator application instantiated on a device-side of a radio control processor. The accelerator application can pre-process the spoofed radio control signaling before forwarding the instructions to a generic radio control processor. In one example, the generic radio control processor has a universal configuration that is capable of being adapted to different telecommunication protocols based on the spoofed radio control signaling. In another example, the spoofed radio control channel signaling is translated into control instructions at the accelerator application, which are forwarded to the generic radio control processor. The control instructions govern processing of downlink data channel transmissions and/or specify parameters of uplink transmissions.
    Type: Grant
    Filed: June 19, 2014
    Date of Patent: March 5, 2019
    Assignee: Huawei Technologies Co., Ltd.
    Inventors: Aaron James Callard, Nimal Gamini Senarath, Alex Stephenne
  • Patent number: 10205832
    Abstract: The present invention provides a charging control method, a charging trigger apparatus, and an online charging system. The method includes: generating, by a CTF, a resource quota request according to a trigger condition; and sending the resource quota request to an online charging system (OCS), so that the OCS determines a quota type and number after receiving the resource quota request, and allocates a quota for the resource quota request according to the quota type and number determined by the OCS, where the quota type and number are determined by the OCS according to the resource quota request. In the foregoing method, a problem that in the prior art, a charging control error occurs due to different determining bodies of a quota type is solved.
    Type: Grant
    Filed: February 6, 2015
    Date of Patent: February 12, 2019
    Assignee: HUAWEI TECHNOLOGIES CO., LTD.
    Inventor: Xiaoqian Chai
  • Patent number: 10206031
    Abstract: An audio apparatus is configured to switch, when there exists a first audio interface between the audio apparatus and a computer apparatus, to using a second audio interface between the audio apparatus and the computer apparatus, the second audio interface being different from the first audio interface. The switching comprises: receiving, via the first audio interface, combined audio data and non-audio data, the non-audio data comprising a request to switch to using the second audio interface; obtaining the request from the data; and, in response to obtaining the request, transmitting to the computer apparatus a confirmation of switching to using the second audio interface. The audio apparatus and the computer apparatus are described and claimed.
    Type: Grant
    Filed: April 8, 2016
    Date of Patent: February 12, 2019
    Assignee: Dolby Laboratories Licensing Corporation
    Inventors: Glenn N. Dickins, Gopal Erinjippurath, Gary Spittle
  • Patent number: 10200094
    Abstract: A system and method are described herein employing a plurality of distributed transmitting antennas to create locations in space with zero RF energy. In one embodiment, when M transmit antennas are employed, it is possible to create up to (M?1) points of zero RF energy in predefined locations. In one embodiment of the invention, the points of zero RF energy are wireless devices and the transmit antennas are aware of the channel state information (CSI) between the transmitters and the receivers. In one embodiment, the CSI is computed at the receivers and fed back to the transmitters. In another embodiment, the CSI is computed at the transmitter via training from the receivers, assuming channel reciprocity is exploited. The transmitters may utilize the CSI to determine the interfering signals to be simultaneously transmitted. In one embodiment, block diagonalization (BD) precoding is employed at the transmit antennas to generate points of zero RF energy.
    Type: Grant
    Filed: June 16, 2010
    Date of Patent: February 5, 2019
    Assignee: REARDEN, LLC
    Inventors: Antonio Forenza, Stephen G. Perlman
  • Patent number: 10178224
    Abstract: Embodiments of the present invention are directed generally to use of biometric identification during a call for detecting an anomaly occurring in the call, such as a change in the parties participating on the call. Communication between parties of a call is monitored and biometric identification is performed using the communication. According to one exemplary embodiment, biometric prints, such as voice prints, face prints, etc., are obtained for parties that are authorized to participate on a call. The call is then monitored and biometric data (e.g., audio, video, etc.) captured from communication during the call is compared with the biometric prints of the authorized parties to detect changes in the parties participating on the call, such as a new, unauthorized party joining the call. Thus, a call processing system can detect anomalies occurring during monitored calls, such as three-way calling, a handoff of a call, etc.
    Type: Grant
    Filed: December 8, 2016
    Date of Patent: January 8, 2019
    Assignee: Securus Technologies, Inc.
    Inventor: John S. Hogg, Jr.
  • Patent number: 10171674
    Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.
    Type: Grant
    Filed: October 5, 2012
    Date of Patent: January 1, 2019
    Inventor: S. Michael Perlmutter
  • Patent number: 10142461
    Abstract: In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services.
    Type: Grant
    Filed: January 6, 2015
    Date of Patent: November 27, 2018
    Assignee: Securus Technologies, Inc.
    Inventors: Jay Gainsboro, Lee Weinstein, Charles Barrasso, Ken Sinclair
  • Patent number: 10115293
    Abstract: An alert system for generating a signal indicating at least one aspect of sound within a workspace environment, the system comprising at least a first sensor positioned one of within and proximate a workspace, the at least a first sensor sensing at least one aspect of sound generated within the workspace and generating a signal indicating the at least one aspect, a communication device located within the workspace, the communication device configured to generate a signal perceivable within the workspace and a processor receiving signals from the at least a first sensor and linked to the communication device, the processor programmed to perform the steps of identifying when the at least one aspect exceeds a threshold value and driving the communication device to indicate that the at least one aspect exceeds the threshold value.
    Type: Grant
    Filed: September 29, 2017
    Date of Patent: October 30, 2018
    Assignee: STEELCASE INC.
    Inventors: Robert Scheper, Matthew Warner, Karl J. Mead, Brett Kincaid, Kurt Heidmann
  • Patent number: 10091668
    Abstract: A system and methods for maintaining or optimizing a mobile phone network by spatially correlating geolocated radio access network (RAN) performance measurement data and geolocated subscriber account data, which in embodiments provides additional technical information on the RAN performance. These data are integrated in a spatial data structure and provided with a spatial querying and data correlation system for identifying, and addressing problem areas of the RAN.
    Type: Grant
    Filed: September 4, 2015
    Date of Patent: October 2, 2018
    Assignee: Actix Limited
    Inventors: Richard Kateley, Chris Haines, Richard Harris, Martin Hunt
  • Patent number: 10091356
    Abstract: A system for interactive voice response system crawling, comprising an IVR crawler that may be VXML, design specification, DTMF or ASR/NLSR speech-based in nature and traverses an IVR menu to discover possible interaction paths and produces test cases based on those paths, and a database that stores test cases produced by the IVR crawler during operation, and a method for interactive voice response system crawling utilizing the IVR crawler of the invention.
    Type: Grant
    Filed: January 6, 2015
    Date of Patent: October 2, 2018
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Alok Kulkarni, Geoff Willshire, Thomas Fejes
  • Patent number: 9918238
    Abstract: A base station operable to adapt cell coverage based on user equipment (UE) distribution information for a communications network is disclosed. The base station can determine UE distribution information for a cell formed by the base station. The UE distribution information can indicate a geographical distribution of UEs in the cell. The base station can trigger an adjustment of a coverage area of the cell formed by the base station based on the UE distribution information for the cell.
    Type: Grant
    Filed: April 1, 2016
    Date of Patent: March 13, 2018
    Assignee: INTEL IP CORPORATION
    Inventor: Joey Chou
  • Patent number: 9843672
    Abstract: Different call managing techniques are described for both voice calls and video calls. A call management system detects that a user is on an active call. The call management system detects that the user has continued to speak when the call was disconnected, as by another user terminating the call or poor network conditions. When the call management system detects a disconnected call, it records the spoken speech into a buffer and determines which portion of the user's speech was not processed and communicated to the other user. The user whose call was terminated is provided with an option to provide the un-communicated speech to the other user. Options can include sending a text version of the un-communicated speech to the other user or sending a voice file to the other user.
    Type: Grant
    Filed: November 14, 2016
    Date of Patent: December 12, 2017
    Assignee: MOTOROLA MOBILITY LLC
    Inventors: Amit Kumar Agrawal, Himanshu Chug
  • Patent number: 9803986
    Abstract: An approach is provided for generating trace data corresponding to one or more mobile devices detected within a premises, where the trace data specifies movement of the mobile device(s) within the premises. A map customizing platform utilizes the user traces to determine accessibility information about areas within the premises using connecting elements of the premises.
    Type: Grant
    Filed: November 24, 2009
    Date of Patent: October 31, 2017
    Assignee: Core Wireless Licensing S.a.r.l.
    Inventor: Christian Prehofer
  • Patent number: 9775128
    Abstract: The present disclosure relates to a connectivity system with: (a) a vehicle including an accelerator, brakes, steering, a cellular network antenna, a processor, and memory; (b) a connectivity program operatively coupled with the vehicle antenna and configured to: receive a connectivity map, sample connectivity, transmit the samples, anticipate connectivity based on the connectivity map, and generate an instruction for another program based on the anticipated connectivity.
    Type: Grant
    Filed: January 21, 2016
    Date of Patent: September 26, 2017
    Assignee: Ford Global Technologies, LLC
    Inventors: Fling Finn Tseng, Dimitar Petrov Filev, Imad Hassan Makki
  • Patent number: 9710859
    Abstract: Systems and methods are presented for processing and auditing data records using a stream based data processing system. Data output by data center computers may be collected and used to generate data records that include values for metrics related to computer resource consumption. These data records may be inserted into a stream which can include auditors and various other processors. The auditors may determine whether any of the data records include discrepancies. A gating processor can determine which processors, if any, to provide data records that include discrepancies. Further, an amendment processor can be used to resolve discrepancies detected by the auditors. In addition, a billing processor can be used to generate bills that identify the discrepancies and include information relating to the cause and actions taken in response to the discrepancies detected in the data records.
    Type: Grant
    Filed: June 26, 2013
    Date of Patent: July 18, 2017
    Assignee: Amazon Technologies, Inc.
    Inventors: Marvin Michael Theimer, David John Ward, Jr., Léon Thrane, Don Johnson
  • Patent number: 9571360
    Abstract: A score management node receives network measurements related to at least one service event when the service is delivered to the user, and determines, in a first scoring module, a quality score Q reflecting the user's perception of quality of the delivered service and an associated significance S reflecting the user's perception of importance of the delivered service, based on the received network measurements. The determined quality score Q and associated significance S of each service event are modified in a succession of intermediate scoring modules, based on a predefined influence factor applied in each intermediate scoring module. The perception score P is further calculated in a concluding scoring module, based on the modified quality score and associated modified significance, wherein the calculated perception score P is made available for use in the service evaluation.
    Type: Grant
    Filed: February 2, 2015
    Date of Patent: February 14, 2017
    Assignee: Telefonaktiebolaget LM Ericsson (Publ)
    Inventor: Joerg Niemoeller
  • Patent number: 9560193
    Abstract: Embodiments of the present invention are directed generally to use of biometric identification during a call for detecting an anomaly occurring in the call, such as a change in the parties participating on the call. Communication between parties of a call is monitored and biometric identification is performed using the communication. According to one exemplary embodiment, biometric prints, such as voice prints, face prints, etc., are obtained for parties that are authorized to participate on a call. The call is then monitored and biometric data (e.g., audio, video, etc.) captured from communication during the call is compared with the biometric prints of the authorized parties to detect changes in the parties participating on the call, such as a new, unauthorized party joining the call. Thus, a call processing system can detect anomalies occurring during monitored calls, such as three-way calling, a handoff of a call, etc.
    Type: Grant
    Filed: April 23, 2015
    Date of Patent: January 31, 2017
    Assignee: SECURUS TECHNOLOGIES, INC.
    Inventor: John S. Hogg, Jr.
  • Patent number: 9513861
    Abstract: The present disclosure relates to computer-implemented systems and methods for wireless display discovery. The method may include receiving, by a computer, a selection to detect wireless display devices. The computer may include one or more processors, a radio transceiver, and a microphone. The method may also include identifying, by the radio transceiver, a plurality of wireless display device and transmitting, by the radio transceiver, respective connection requests to the plurality of wireless display devices. Additionally, the method may include transmitting, by the radio transceiver to the wireless display devices, respective requests for inaudible audio signal transmission. The method may also include receiving, by the microphone, a plurality of inaudible audio signals from the wireless display devices.
    Type: Grant
    Filed: September 24, 2013
    Date of Patent: December 6, 2016
    Assignee: Intel Corporation
    Inventors: Xintian E. Lin, Jie Gao, Qinghua Li, Narjala Bhasker
  • Patent number: 9491219
    Abstract: Techniques described herein may use perceptual quality measurement techniques to test and/or evaluate communication sessions between mobile devices. A method may include receiving, by a mobile device and as part of an audio or video call with a second mobile device, a streamed version of a reference audio or video file; and reading a version of the reference audio or video file that was previously stored locally to the mobile device. The method may further include calculating, based on a comparison of the streamed version of the reference audio or video file to the version of the reference audio video file that was stored locally, a perceptual quality score for the streamed version of the reference audio or video file.
    Type: Grant
    Filed: June 25, 2013
    Date of Patent: November 8, 2016
    Assignee: Cellco Partnership
    Inventors: Gopinath Venkatasubramaniam, Mauricio Pati Caldeira de Andrada, Christopher M. Schmidt, Yuk Lun Li
  • Patent number: 9420586
    Abstract: Example methods disclosed herein include analyzing session records associated with a wireless system resource to determine a number of wireless devices that accessed the wireless system resource over a first time period. Example methods disclosed herein also include determining a status of vehicular traffic along a section of roadway within a service range of the wireless system resource based on the number of wireless devices determined to have accessed the wireless system resource over the first time period. Example methods disclosed herein further include transmitting a report including the status of the vehicular traffic along the section of roadway to a first wireless device.
    Type: Grant
    Filed: July 10, 2015
    Date of Patent: August 16, 2016
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Steven Wright, Barrett Kreiner, Edgar Shrum
  • Patent number: 9398506
    Abstract: Examples are disclosed for hosting a communication session between a hybrid mobile device and a second communication device in an Internet Protocol (IP) based packet data network. A communications server functions as a bridge service between the hybrid mobile device and the second communication device enabling the exchange of multiple concurrent IP packet data media streams over multiple different IP based networks between the hybrid mobile device and the communications server. An IP data stream over an 802.11 WiFi communication link is characterized as the primary IP data stream and when its quality falls below a first threshold level, the hybrid mobile device will encode a second IP data stream that is the same as the original IP data stream and send a variable percentage of the second IP data stream over a cellular based IP communication link. If the quality of the IP data stream over the 802.
    Type: Grant
    Filed: November 23, 2015
    Date of Patent: July 19, 2016
    Assignee: Bandwidth.com, Inc.
    Inventors: Stan Surmay, Anders Brownworth, Jared Kashimba
  • Patent number: 9312916
    Abstract: In one embodiment, the method includes determining at least one value that depends on an attenuation of a signal transmitted over a telecommunication line to a DSL modem or received over the telecommunication line from the DSL modem; detecting depending on the value that the DSL modem is coupled with the telecommunication line via a DSL splitter in such a way that the DSL modem is connected to a different connector of the DSL splitter than a modem connector of the DSL splitter, which modem connector is intended for being connected with the DSL modem; determining a loop length value of the telecommunication line; and determining a threshold depending on the loop length value, wherein the detecting is based on comparing the threshold with the value.
    Type: Grant
    Filed: July 24, 2013
    Date of Patent: April 12, 2016
    Assignee: Alcatel Lucent
    Inventors: Xavier Dardenne, Benoît Drooghaag
  • Patent number: 9253311
    Abstract: Agencies issue recording devices to personnel for administrating and monitoring controlled calls during the course of their duties. To provide flexible capabilities to agencies, a virtual number is provisioned and configured to enable an operator to administrate controlled calls without dedicated recording devices. Using the virtual number, the operator may setup a controlled call between a victim and a baddie. The victim is contacted via the virtual number by the operator and optionally informed about the controlled call process. In turn, the baddie is contacted using number information of the victim's phone and connected with the victim. Call audio between the victim and baddie is transmitted to the operator. When necessary, the operator may terminate the call remotely from the telephonic device the operator used to setup the call.
    Type: Grant
    Filed: July 28, 2014
    Date of Patent: February 2, 2016
    Assignee: World Emergency Network—Nevada Ltd.
    Inventor: Christopher Ryan Bennett
  • Patent number: 9213978
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for performing trend analysis of speech. A system practicing the method receives a speech trend analysis request having candidate feature constraints, an objective function with respect to a speech trend to be analyzed, and a set of speech record constraints. The system selects a subset of speech records from the group of speech records based on the set of speech record constraints to yield selected speech records, identifies features in the selected speech records based on the set of candidate feature constraints to yield identified features, and assigns a weight to each of the identified features based on the objective function. Then the system ranks the identified features by their respective weights to yield ranked identified features, and outputs at least one of the ranked identified features associated with a speech-based trend in response to the speech trend analysis request.
    Type: Grant
    Filed: September 30, 2010
    Date of Patent: December 15, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Ilya Dan Melamed, Mazin Gilbert
  • Patent number: 9137184
    Abstract: A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.
    Type: Grant
    Filed: December 27, 2013
    Date of Patent: September 15, 2015
    Assignee: Cyara Solutions Pty Ltd
    Inventors: Alok Kulkarni, Geoff Willshire
  • Patent number: 9137183
    Abstract: A system for flexible and scalable automated chat-based contact center testing, comprising a test case management platform, “chat cruncher”, contact center manager, chat classifier, and desktop automation engine, and method for using such a system for automated testing of a contact center's chat-based interactions environment and reporting of test results.
    Type: Grant
    Filed: December 24, 2013
    Date of Patent: September 15, 2015
    Assignee: Cyara Solutions Pty Ltd
    Inventors: Alok Kulkarni, Geoff Willshire
  • Patent number: 9113366
    Abstract: A method including collecting position information indicating a position of an area to which a wireless communication service is not provided, transmitting the position information from the mobile terminal to a wireless base station using a random access procedure for setting up a communication channel between the wireless base station and the mobile station, and identifying the area which is within a cell range of the wireless base station and to which the wireless communication service is not provided.
    Type: Grant
    Filed: August 24, 2012
    Date of Patent: August 18, 2015
    Assignee: FUJITSU LIMITED
    Inventor: Naotoshi Watanabe
  • Patent number: 9104565
    Abstract: Provided is a fault tracing system and method for remote maintenance. The fault tracing method includes detecting faults by receiving error events or fault diagnosis request messages, generating transactions for the detected faults, tracing the faults according to the transactions, and notifying a client terminal or user of the fault diagnosis results. Accordingly, it is possible to accurately trace a fault even in a home/building network environment complicatedly consisting of various resources.
    Type: Grant
    Filed: May 16, 2012
    Date of Patent: August 11, 2015
    Assignee: Electronics and Telecommunications Research Institute
    Inventors: Ji Yeon Son, Ji Hyun Lee, Jeu Young Kim, Jun Hee Park
  • Patent number: 9036790
    Abstract: Method and user terminal for handling a call over a communications network between a first user terminal, usable by a first user, and at least one other user terminal, usable by a respective at least one other user, wherein a client is executed at the first user terminal for participation in the call. The client determines a condition of a respective at least one network connection used in the call between the first user terminal and the at least one other user terminal over the communications network. The client also determines that the call has been dropped, and responsive to the determination that the call has been dropped, the client automatically attempts to re-establish the call in dependence upon the determined condition of the at least one network connection.
    Type: Grant
    Filed: September 30, 2013
    Date of Patent: May 19, 2015
    Assignee: Skype
    Inventors: Devid Liik, Mart Oruaas, Stefan Strommer, Mihails Velenko
  • Patent number: 9031206
    Abstract: Measures for detecting unusual communication session events in a telecommunications network. A Markov model for events occurring in communication sessions conducted in the network is maintained. The maintaining includes assigning a probability of occurrence metric to a plurality of event sequences in the conducted communication sessions. In response to a given sequence of communication session events being assigned a probability of occurrence metric which exceeds a predetermined threshold, an unusual communication session event alert in association with the given sequence is triggered.
    Type: Grant
    Filed: March 11, 2014
    Date of Patent: May 12, 2015
    Assignee: Metaswitch Networks Ltd.
    Inventors: Matthew Williams, Michael Jeffrey Evans, Alex Hockey, Martin Young
  • Patent number: 9020114
    Abstract: Embodiments of the present invention are directed generally to use of biometric identification during a call for detecting an anomaly occurring in the call, such as a change in the parties participating on the call. Communication between parties of a call is monitored and biometric identification is performed using the communication. According to one exemplary embodiment, biometric prints, such as voice prints, face prints, etc., are obtained for parties that are authorized to participate on a call. The call is then monitored and biometric data (e.g., audio, video, etc.) captured from communication during the call is compared with the biometric prints of the authorized parties to detect changes in the parties participating on the call, such as a new, unauthorized party joining the call. Thus, a call processing system can detect anomalies occurring during monitored calls, such as three-way calling, a handoff of a call, etc.
    Type: Grant
    Filed: November 22, 2006
    Date of Patent: April 28, 2015
    Assignee: Securus Technologies, Inc.
    Inventor: John S. Hogg, Jr.
  • Patent number: 9020115
    Abstract: Inmate communications can include establishing a communication, between an inmate device and a registered device, and storing information associated with the communication in a local data store.
    Type: Grant
    Filed: May 9, 2014
    Date of Patent: April 28, 2015
    Assignee: Hank Technology LLC
    Inventor: Dave W. Hangsleben
  • Patent number: 8989717
    Abstract: The present invention pertains to improved communication quality in cellular communication networks and the like. A customer has the option to pay different amounts for different tiers of service relating to voice quality and bandwidth access. Higher service tiers may guarantee that a specific vocoder or bit rate is used. Different tiers may be associated with customers' records for billing purposes. The network may also afford high end cellular phones higher voice quality by comparing a given high end phone to a look up table which indicates what level of service is associated with the given phone. A calling mobile station or a receiving mobile station may case the other mobile station to change to a more robust vocoder or bit rate to ensure a higher quality phone call. Furthermore, the user may also opt to change the quality level before or during a call.
    Type: Grant
    Filed: March 28, 2014
    Date of Patent: March 24, 2015
    Assignee: Privilege Wireless LLC
    Inventor: Alexander Poltorak
  • Patent number: 8982719
    Abstract: In an example embodiment, a method for dynamically troubleshooting voice quality. The method comprises generating a request to intercept a predetermined data stream on a network, acquiring a replicated copy of the intercepted data stream responsive to the request and analyzing the replicated copy of the intercepted data stream.
    Type: Grant
    Filed: June 9, 2011
    Date of Patent: March 17, 2015
    Assignee: Cisco Technology, Inc.
    Inventors: Anantha Narayanan Seetharaman, Jayesh A. Chokshi, Jennifer Mun Blatnik
  • Patent number: 8934609
    Abstract: A mechanism is described that enables encrypted end-point communications in a VoIP network to be accessed by a service provider. The mechanism includes a session information retrieval component which gathers session information such as encryption keys for each session that traverses a network element. The encryption keys may be used to decrypt data to make it available for lawful interception. A media stream monitoring component monitors media streams and verifies that the identified keys for each session are valid, to ensure continuity in compliance with LI regulations. Advantageously a security alert component may be used to controls further session operation for those sessions identified as potential security risks. With such an arrangement, the service provider can satisfy the legal requirement to provide interception, verify that the accuracy of the legal interception support and take appropriate steps to handle security risks.
    Type: Grant
    Filed: June 21, 2006
    Date of Patent: January 13, 2015
    Assignee: Genband US LLC
    Inventor: Michael Lee
  • Patent number: 8903066
    Abstract: One exemplary embodiment provides a device comprising: a connection panel configured to accept a removable connection to a telephone of a controlled access residential institution; a network router connected to the connection panel and configured to connect to a remote network; and an access and security module connected to the network router and configured to control access by the telephone to telephone services provided by accessing a remote call processing center via the remote network. The connection panel, the network router, and access and security module can be at least partially enclosed within a portable enclosure. The device may further comprise a power distribution unit within the enclosure and connected to provide power to the network router and to the access and security module.
    Type: Grant
    Filed: January 7, 2013
    Date of Patent: December 2, 2014
    Assignee: Confinement Telephony Technology, LLC
    Inventors: Charles David Orr, Jason Adam Reynolds, Todd Russell Thomasson
  • Patent number: 8897428
    Abstract: A device for recording the content of live communications sessions allocates each session with a unique identifier which is also communicated to a server, exchange, switch or endpoint having control of that session. A log of events occurring in the session is updated with the unique identifier of the recorded content, and following the session, the log of events is communicated to the recording device, indexed under the unique identifier, and stored with the recorded content of the session itself.
    Type: Grant
    Filed: June 29, 2012
    Date of Patent: November 25, 2014
    Assignee: Avaya Inc.
    Inventors: Martin Walker, John Costello, David Murray
  • Publication number: 20140334610
    Abstract: Inmate communications can include establishing a communication, between an inmate device and a registered device, and storing information associated with the communication in a local data store.
    Type: Application
    Filed: May 9, 2014
    Publication date: November 13, 2014
    Inventor: Dave W. Hangsleben
  • Patent number: 8861707
    Abstract: Systems and methods for monitoring computer user screen an telephone activity from a remote location are provided. The method includes the steps of recording data corresponding to two actual sequential screen changes at the monitored workstation and storing the screen change-related data; recording data corresponding to audio telephone conversation occurring at the monitored workstation during the sequential screen changes and storing the audio telephone conversion-related data; subsequent to steps “a” and “b”, playing back, with the use of the screen change-related data and the audio telephone conversation-related data, the audio telephone conversation with the sequential screen changes as they both happened in real time at the monitored workstation, to allow a monitoring workstation to view and hear on-screen and telephone activities as they occurred at the monitored workstation; and, providing training to an agent at the monitored workstation based upon the played back audio and sequential screen changes.
    Type: Grant
    Filed: June 24, 2005
    Date of Patent: October 14, 2014
    Assignee: Verint Americas Inc.
    Inventors: Stephen Marshall Beckett, II, Donald Andrew House, Rebecca L. Beckett, Santino J. Lamberti, Jr.
  • Publication number: 20140254772
    Abstract: Measures for detecting unusual communication session events in a telecommunications network. A Markov model for events occurring in communication sessions conducted in the network is maintained. The maintaining includes assigning a probability of occurrence metric to a plurality of event sequences in the conducted communication sessions. In response to a given sequence of communication session events being assigned a probability of occurrence metric which exceeds a predetermined threshold, an unusual communication session event alert in association with the given sequence is triggered.
    Type: Application
    Filed: March 11, 2014
    Publication date: September 11, 2014
    Applicant: METASWITCH NETWORKS LTD
    Inventors: Matthew WILLIAMS, Michael Jeffrey EVANS, Alex HOCKEY, Martin YOUNG
  • Patent number: 8831194
    Abstract: Processing telephonic communication is disclosed. A request to establish communication is received from a first communication participant. A first identifier associated with the request is mapped to a second identifier associated with a second communication participant. The second identifier is used to establish communication between the first and the second participant in a manner that allows at least a portion of the communication between the first and second participants to be monitored. Compliance processing is performed with respect to at least a portion of said at least a portion of the communication between first and the second participant. The first identifier is made available to the first participant in a manner that causes the first participant to associated the first identifier with the second participant, the first identifier cannot be used to reach the second participant directly, and the second identifier is not provided to the first participant.
    Type: Grant
    Filed: June 30, 2005
    Date of Patent: September 9, 2014
    Assignee: EMC Corporation
    Inventors: Christopher Claudatos, William D. Andruss
  • Publication number: 20140226800
    Abstract: The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced UC monitoring services; and a user survey service that can be used for conducting user surveys related to UC services. Embodiments disclosed herein include computer systems and methods for monitoring of performance of UC services, such as systems and methods for: cloud-based monitoring for communication service availability; distributing tasks among geo-distributed agents; aggregation of data for communications system availability; voice quality metrics for voice-related synthetic transactions; and implementing a monitoring service that maintains a knowledge base with data related to real-time communication (RTC) system availability disruption.
    Type: Application
    Filed: February 11, 2014
    Publication date: August 14, 2014
    Applicant: Unify Square, Inc.
    Inventors: Sudhanshu Aggarwal, Arun Raghavan, Robert Osborne
  • Publication number: 20140226799
    Abstract: The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced UC monitoring services; and a user survey service that can be used for conducting user surveys related to UC services. Embodiments disclosed herein include computer systems and methods that can be used for analyzing service level objectives for call quality, classifying calls into distinct categories, and real-time user notification of call quality and reliability issues.
    Type: Application
    Filed: February 11, 2014
    Publication date: August 14, 2014
    Applicant: Unify Square, Inc.
    Inventors: Sudhanshu Aggarwal, Arun Raghavan, Robert Osborne, Alan Shen, Edward Melomed