Abstract: Embodiments of the disclosed technology include systems and methods that can establish a communication link with a customer device, can receive call information from the customer device, can retrieve a customer profile based on a comparison of the call information to stored call information, and can save the customer profile as temporary profile data. Embodiments can receive identifying information from the customer device and, responsive to determining, based on a comparison of the identifying information to the temporary profile data, that the communication link is authenticated, connect the communication link to an authenticated call path. Responsive to determining that a predetermined amount of time has elapsed without determining that the communication link is authenticated, embodiments can determine that the communication link is unauthenticated and can connect the communication link to an unauthenticated call path and delete the temporary profile data.

Abstract: Co-browsing may offer support and other features to consumers of various websites and other online tools and applications. One example embodiment may include receiving a browsing session notification from a user device, identifying a request message destined for another user device, intercepting the request message, identifying the request message as requesting a multi-user session, forwarding the request message to the another user device, identifying a group to assign to the user device and the another user device based on activity performed by the user device, and assigning the user device and the another user device to the group and creating the multi-user session.

Abstract: Provided is a country-specific telephone number system analysis system. The system includes a telephone number system analysis logic server; a number analysis machine learning system; a country-specific international call service provider information database; a country-specific telephone number system information database; and a telephone call connection logic database. The telephone number system analysis logic server receives a target telephone number of a telephone call from a user terminal, and checks whether the target telephone number conforms to an international telephone number system protocol. When it is determined that the target telephone number does not conform to the international telephone number system protocol, the number analysis machine learning system identifies a country corresponding to the target telephone number by accessing the country-specific telephone number system information database.

Abstract: Embodiments include receiving a first synchronous communication message in a first modality from a first user device. The method may further include generating a first asynchronous communication message in a second modality, based at least in part on the first synchronous communication message in the first modality, wherein the first modality differs from the second modality. The method may also include receiving a second asynchronous communication message in the second modality from a second user device. The method may further include generating a second asynchronous communication message in the first modality based at least in part on the second synchronous communication message in the second modality. The method may also include providing for display to the first user device, the second asynchronous message in the first modality. The method may further include providing for display to the second user device, the first asynchronous message in the second modality.

Abstract: A caller information server provides caller identification (ID) information to a mobile device. The server receives caller ID information from local address books stored on multiple mobile devices. The caller information server aggregates the received caller ID information to generate a pooled address book. The caller information server may determine whether names within the caller ID information are legitimate and store or filter the information accordingly. When a mobile device receives a call from a telephone number for which it lacks caller ID information in its local address book, the mobile device sends a request for the caller ID information for the telephone number, to the caller information server. The server identifies caller ID information associated with the telephone number in the pooled address book, and sends this information to the mobile device.

Abstract: A caller information server provides caller identification (ID) information to a mobile device. The server receives caller ID information from local address books stored on multiple mobile devices. The caller information server aggregates the received caller ID information to generate a pooled address book. The caller information server may determine whether names within the caller ID information are legitimate and store or filter the information accordingly. When a mobile device receives a call from a telephone number for which it lacks caller ID information in its local address book, the mobile device sends a request for the caller ID information for the telephone number, to the caller information server. The server identifies caller ID information associated with the telephone number in the pooled address book, and sends this information to the mobile device.

Abstract: A communication device recognizes a first string of characters as a telephone number and a second string of characters as additional information related to the telephone number. A menu is then displayed having a menu item including the telephone number and the additional information. When the user has selected the menu item, the telephone number and the additional information are provided to a telephone application of the communication device.

Abstract: A computerized method and related system and software for simplifying telephonic calling, comprising: designating a default destination area code; the user specifying a destination telephone number; and as a default, causing the call to be signaled using the designated default destination area code in combination with the specified destination telephone number, without the user entering the designated default destination area code when specifying the destination telephone number.

Abstract: An exemplary system and method are directed to processing dial strings. A dial plan may be parsed into a plurality of expressions, each including at least one expression element. A rule associated the at least one expression element may be identified and added to an array of a finite state machine. Upon receiving a digit input, a match result indicating whether the digit input matched a corresponding expression element of each expression is determined based on the applicable rule. Expressions may be removed from consideration based on the match result. Digit inputs may continue to be received and match results may be determined based on successive expressions until either a match is determined or no further expressions are available for consideration. The match status may be reported based on the match result.

Abstract: A computerized system and related method for assisting a user with placing a telephonic call, comprising a user interface, computerized processing, and computerized storage for: a user specifying an originally-specified telephone number to place an intended telephonic call, which telephone number, as originally-specified, for at least one particular reason, cannot be used to successfully complete the intended telephonic call; the user, after specifying the originally-specified telephone number, later specifying later-specified telephone number elements, including the possible deleting or ignoring of part of the originally-specified telephone number; and causing the telephonic call to be successfully signaled using the originally-specified telephone number in combination with the later-specified telephone number elements, without the user having to re-specify the originally-specified telephone number.

Abstract: A method and system for a dial plan parser includes a state machine configured upon a dial plan to which is applied call signaling data, and a call routing module/switch to transfer a call to a next point.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to retrieve a telephone number having an area code, an exchange code, and an extension code, generate from the telephone number at least one additional dialing format, present a plurality of dialing formats comprising the telephone number in its original dialing format and the at least one additional dialing format, detect a selection from the plurality of dialing formats, and initiate communications according to the selected dialing format. Other embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to detect a selection of an image from a graphical user interface, identify an entry in a contact book responsive to the detected selection of the image, and retrieve one or more communication identifiers associated with the party from the entry of the contact book for initiating a communication session. Other embodiments are disclosed.

Abstract: At a telephony service location remote from a caller and a call recipient, a request for establishing a connection to the call recipient is received. The request is initiated by the caller specifying a number associated with the call recipient. A call recipient originated command signal is received during a call connected phase, the call recipient originated command signal being a single command that is interpreted by the telephony service without the necessity of any additional command being sent. In response to receiving the call recipient originated command signal, a service or transaction is initiated between the caller and the call recipient other than a standard call connection transaction. The call recipient originated command signal is received from a communication device of the call recipient.

Abstract: A method is provided in one example embodiment and includes communicating initial digits associated with an original request for a call and receiving a message indicating an incomplete address for the original request. The method also includes responding to the message by appending additional digits to the original request to generate a new request. The additional digits are buffered before receiving the message indicating the incomplete address associated with the original request. In other embodiments, the original request is a session initiation protocol (SIP) INVITE message that includes a uniform resource identifier (URI), which reflects an address for reaching a destination user. The initial digits can be partially matched against a dial plan in order to trigger the message associated with the original request. The additional digits are configured to satisfy the message and to connect the call. The message associated with the original request can be a session initiation protocol (SIP) 484 message.

Abstract: A telecommunication method and system are described. A request in a telephony network is received for a communication connection between a caller and a call recipient. A call connect command is received from the caller. In response to the call connect command and before conventional routing to connect the communication, the caller is notified of at least one offering. The communication connection is routed between the caller and the call recipient after the caller is notified of the at least one offering.

Abstract: A computerized method and related system and software for simplifying telephonic calling, comprising: designating a default destination area code; the user specifying a destination telephone number; and as a default, causing the call to be signaled using the designated default destination area code in combination with the specified destination telephone number, without the user entering the designated default destination area code when specifying the destination telephone number.

Abstract: A method of operating a telephony service on a telephony network is disclosed. The method comprises the steps of establishing and/or requesting a telephonic connection and/or a call between a caller and a call recipient, receiving a command signal initiated by the caller and/or the call recipient and/or the telephony network during any phase in the call process, the command signal comprising a data signal and/or tone, and initiating a service to the caller and/or the call recipient, or initiating a transaction between the caller and the call recipient in response to receiving the command signal other than a standard call connect and/or disconnect command. Preferably, the data signal and/or tone relates to one of the “*”, “0” or “#” keys of the telephone equipment of the caller, wherein each of the “*”, “0” or “#” keys is associated with a different category of service or transaction.

Abstract: A method and related system and computerized instruction for assisting a user with placing a telephonic call, comprising: a user specifying an originally-specified telephone number to place an intended telephonic call, which telephone number, as originally-specified, for at least one particular reason, cannot be used to successfully complete the intended telephonic call; the user, after specifying the originally-specified telephone number, later specifying later-specified telephone number elements; and causing the telephonic call to be successfully signaled using the originally-specified telephone number in combination with the later-specified telephone number elements, without the user having to re-specify the originally-specified telephone number.

Abstract: A telephone is described that allows any arbitrary combination of key strokes, including numerical keys, extension keys, as well as function keys such as TRANSFER, CONFERENCE, etc., to be programmed such that the entire sequence of key strokes can be recalled with the touch of a single button. The phone can be programmed directly by operation of the telephone user interface on the phone (i.e., the keys, phone display, and speaker prompting the user) and a program button dedicated to the feature of programming a separate programmable button to map to the specified key sequence. The feature can be implemented in advanced telephones capable of voice over Internet Protocol networks, and supporting the Session Initiation Protocol. In these more advanced phones, the programming can be done by a system administrator or by the user of the phone via a computer with internet access.

Abstract: A computerized method and related system and software for simplifying telephonic calling, comprising: designating a destination area code; the user specifying a destination telephone number; and causing the call to be signaled using the designated destination area code in combination with the specified destination telephone number, without the user entering the designated destination area code when specifying the destination telephone number.

Abstract: Method for generating a telephone number in a device comprising at least a display for presenting a first character string. At least one second character string (1) containing a telephone number is selected from the first character string presented on the display, and a telephone number (2), which is signalled is searched for from said character string. The invention also relates to a device, a computer program and a software product implementing the method.

Abstract: A method is provided for synchronizing disparate customized address books which each include contact information including an email address for a customer. The method includes storing identification information for each communications partner. Each communications partner is associated with a different disparate customized address book. The identification information is used to update the disparate customized address books when the contact information of the customer is changed to changed contact information. The method also includes determining when the contact information of the customer changes to changed contact information. The method further includes updating each of the disparate customized address books to include the changed contact information when the contact information of the customer is changed to the changed contact information.

Abstract: A mobile wireless communication device like a cellular handset includes multiple communication addresses stored in its memory. Each address is associated with one or more inputs of an input key. For example a first telephone number is associated with a single input of a particular key, and a second telephone number may be associated with two sequential inputs of the same key. The communication address is transmitted from the wireless communication device upon entering the one or more key inputs associated therewith and upon maintaining a last of the sequential key inputs for a predetermined time interval.

Abstract: A method and apparatus for unified overlay dialing enables simplified telephone dialing to occur within a standard overlay area and eliminates disruption dealing with area code saturation. Each three-digit area code within an overlay area is associated with a single-digit suffix, with the parent area code obtaining the suffix “0”. Intra-overlay area dialing then proceeds on the basis of a seven digit number plus a one-digit suffix, rather than a full 10 or 1+10-digit number. For dialing to the parent area code from within the overlay area, the suffix may be omitted entirely, and the expiration of a suitable timing delay causes the seven digit number provided to be dialed into the original (parent) area code. This method can be implemented in connection with a telephone company central office switch, a modified custom calling service or be made accessible to individual telephone subscribers using computerized customer premises equipment. It can also be used to simplify dialing in non-overlaid situations.

Abstract: An apparatus (625) with a first plurality of input keys (635). Some of the first input keys may be associated with both a numeric value and a first set of alphabetic values and arranged in a first alphabetic keypad layout. The apparatus (625) is further provided with a second plurality of input keys (645), positioned adjacent to the first plurality of input keys (635), and being associated with at least one alphabetic value. Some of the input keys of the second plurality of input keys (645) may be arranged in a second alphabetic keypad layout different from the first alphabetic keypad layout. Further, in various embodiments, at least some input keys of the first plurality of input keys (635) have a second set of alphabetic values that is used as part of the second alphabetic keypad layout. Additionally, in various embodiments, at least some of the alphabetic values of the second keyboard layout are arranged at least partially based on a frequency of use of such alphabetic values.

Abstract: A method of mapping a traditional touchtone telephone keypad on a handheld electronic device having a disambiguation function, and an associated apparatus comprises outputting a representation of a remapped character layout and generating a disambiguated interpretation of an input.

Abstract: A service utilizing apparatus includes an interface that transmits, to a service providing apparatus, user information together with request information that requests a user registration, and receives registration completion information indicating a completion of the user registration from the service providing apparatus. The service utilizing apparatus also includes a memory that stores the user information according to the received registration completion information. The service utilizing apparatus further includes a processor that detects a change in the service utilizing apparatus and deletes the user information stored in the memory when the processor detects the change in the service utilizing apparatus. Additionally, the interface transmits to the service providing apparatus delete request information that requests a deletion of the user information when the processor detects the change in the service utilizing apparatus.

Abstract: A telephone is described that allows any arbitrary combination of key strokes, including numerical keys, extension keys, as well as function keys such as TRANSFER, CONFERENCE, etc., to be programmed such that the entire sequence of key strokes can be recalled with the touch of a single button. The phone can be programmed directly by operation of the telephone user interface on the phone (i.e., the keys, phone display, and speaker prompting the user) and a program button dedicated to the feature of programming a separate programmable button to map to the specified key sequence. The feature can be implemented in advanced telephones capable of voice over Internet Protocol networks, and supporting the Session Initiation Protocol. In these more advanced phones, the programming can be done by a system administrator or by the user of the phone via a computer with internet access.

Abstract: A method for displaying a call record list in a wireless telecommunication terminal is disclosed. The method includes the steps of: reading a stored call record in response to a call record list searching request; collecting call records having identical caller information in form of a list in sequence of time; and displaying caller information together with more than one icon of the call records.

Abstract: A communication device recognizes a first string of characters as a telephone number and a second string of characters as additional information related to the telephone number. A menu is then displayed having a menu item including the telephone number and the additional information. When the user has selected the menu item, the telephone number and the additional information are provided to a telephone application of the communication device.

Abstract: Method and apparatus for an Intelligent Prefix Dialer, eliminating the necessity for manually dialing a local area code as a prefix to a call within the same area code in telephone systems in which such action is a requirement. An Intelligent Prefix Dialer is quiescent and monitors the dialing sequence from the caller's Customer Premise Equipment, CPE, when off-hook condition has been sensed. When the caller wishes to dial seven digits or less of a telephone number, my invention parses a caller defined default prefix, with the abbreviated digits the caller has dialed to form a complete telephone number. The Intelligent Prefix Dialer changes state from quiescent to active and interrupts the call progress to clear the subscriber's telephone line. The Intelligent Prefix Dialer then dials the complete telephone number to successfully complete the call. The Intelligent Prefix Dialer is also user programable to dial Caller ID Blocking or Caller ID Sending * codes, (i.e.

Abstract: A system having at least two communication systems which manage resources in each case, in which in each case an identification code is assigned to the resources for identification, and in which the resources managed by a single communication system can be differentiated on the basis of their identification codes, and having at least one application for controlling and/or monitoring the resources by transmitting messages comprising the identification code of the respective resource between the at least one application and the communication systems, characterized in that an extension of all identification codes is provided for differentiating the resources, which extension is performed at least by every communication system when sending messages and comprises an unambiguous identifier of the sending communication systems, at least whenever a plurality of resources have the same non-extended identification code in each case.

Abstract: A phone apparatus having a redialing function comprises a memory, a redialing button, a digit setting button which is used for setting a maximum digit number of limiting the digit number of the redialing number and which makes the memory record the maximum digit number, and a controller which is used for controlling operations of the phone apparatus upon the maximum digit number stored in the memory so that the digit number of dialing made by the redialing button is limited to the maximum digit number.

Abstract: The present invention permits access to information stored on a remote device from a local device without requiring that a complete physical copy of the remote information be made. An enhanced and refined hash table permits access to the remote information in order or according to a search key with significant reduction in the memory requirements on the local device even though the remote information is not sorted. Scrolling through the remote data structure without accessing any unnecessary record on the remote device and hence reducing scroll response time is also achieved.

Abstract: A programmable telephone system includes a guestroom telephone, where each guestroom telephone includes at least one speed-dial key, a memory corresponding to the at least one speed key for storing data corresponding to speed-dial telephone numbers, a controller and a call recognition circuit. The system further includes a computer remotely located from the guestroom telephone where the computer is configured to automatically place a call to the guestroom telephone and establish communication therewith. The communication is established when the call recognition circuit determines that the call has not been answered based on a predetermined criteria. The computer is configured to transmit the speed-dial data to the guestroom telephone during the communication such that the controller programs the guestroom telephone with the data corresponding to the received speed-dial data.

Abstract: A system for providing a telephone number of a calling party to a called party for calls being handled at a call center. First the call center receives a first call set-up message in a switching system to set-up an incoming call to a terminal in the call center. The call center then extends the incoming call from the switching system to the terminal. The call center then receives a request in the switching system from the terminal to set-up an outgoing call to a called party. The call center then generates a second call set-up message including an identification of the calling party and the call set-up message to the called party.

Abstract: A method for automatic input and transmission of a pass word when using a telephone set permits a simple pass word input by using only one pass word button when different pass words are used for various service fields or operations mode. The method for input and transmission of pass words can include performing a set-up-mode by using the single pass word button and storing different telephone numbers and pass words for the telephone numbers, dialing one of the telephone numbers, and pressing the single pass word button if a message requiring pass word input is received (e.g., output by the dialed telephone number upon connection). Preferably, automatic transmission of the pass word for the dialed telephone number is performed responsive to the pass word button in off-hook operations, and entry of telephone numbers, which require pass words, and each corresponding pass word is performed responsive to the pass word button in on-hook operations.

Abstract: A subscriber dialed common access code, e.g., pqr, such as for directory assistance (411), fire service (611), or voice mail service (222) is translated into a predetermined seven digit number, e.g., tuv-wxyz. All or part of the subscriber's directory number (DN), e.g., abc-defg, is then prefixed and/or suffixed to the translated number to provide a re-constructed number which includes all or part of the subscriber's DN. The re-constructed number takes the form of part/all of [abc-defg] and tuv-wxyz followed by part/all of [abc-defg]. Thus, the re-constructed number incorporates all or part of the subscriber's DN allowing for differentiation among various subscribers who use common access codes permitting each subscriber call to be routed on an individual basis. This permits common access codes to be used by subscribers throughout the network, while routing some subscriber calls differently from others where the same dialed digits are used.

Abstract: On a communication device, letters A to Z are assigned to data entry keys of a data entry keypad (330), and the letters assigned to each of the data entry keys are advantageously arranged in accordance with the frequency of occurrence of the letters in use. Numeric digits are assigned to the data entry keys in the conventional way. A controller (410) detects activation of each data entry key on the keypad (330) by a user, and also detects the number of times the data entry key is activated. The controller (410) then accesses a key map (415) in memory to determine the letter or numeric digit selected by the user. From the assignment of the letters to the data entry keys and the corresponding mapping (415) in the memory, the letters having a higher probability of occurrence are selected by a single activation of the data entry keys and, letters with a lower probability of occurrence are selected by activating the data entry keys two or more times.

Abstract: A method, and apparatus for practicing the method, for eliminating the necessity for manually dialing, on a wireless telephone, a local area code as a prefix to a call within the same area code in telephone systems in which such action is a requirement. Before a calling party institutes a call on a cellular telephone, the area code is semi-permanently stored in the cellular telephone. During the dialing process, after the seventh digit has been dialed and before an eighth digit has been dialed, a determination is made as to whether the “send” button has been actuated. If so, then the stored area code is prefixed to the seven dialed digits, and the resulting ten digit number is transmitted. If not, then the dialing continues until the “send” button is actuated at which time the fully dialed number is transmitted. Typically, the latter condition indicates that a long distance call is in process.

Abstract: A telecommunications device able to automatically detect a pending change in an area code or numbering plan area (NPA) during the period when either the new area code or the existing area code may be used to dial a particular number. Such a telecommunications device is configured to read an ISDN connected party number or an H.323 connected party number during the permissive period and compare the connected party number with the called party number. If there is a mismatch of the area code and the numbers otherwise match, the telecommunications device knows that an area code update is pending and advises the user thereof accordingly. Alternatively, the telecommunications device may itself automatically update speed dialing lists, routing tables, and the like.

Abstract: A spoken user interface for speech-enabled devices includes a processor and a set of software instructions that are executable by the processor and stored in nonvolatile memory. A user of the speech-enabled device is prompted to enter a voice tag associated with an entry in a call history of the speech-enabled device. The call history includes lists of incoming and outgoing email messages, and incoming and outgoing telephone calls. The user is prompted to enter a voice tag after associated with a telephone number or email address in the call history after a user-selected number of telephone calls has been sent from the speech-enabled device to that telephone number, or has been sent from the telephone with that telephone number to the speech-enabled device, or after a user-selected number of email messages has been sent from the speech-enabled device to that email address, or has been sent from that email address to the speech-enabled device.

Abstract: A method for a human user to interactively enter an alphanumeric text message into a multiline display device (12) using a keypad (14) containing a number of keys. On one portion (22) of the display, the alphanumeric text message that the user is entering is displayed. On a second portion (23) of the display, a listing of subsets (24, 25) of alphanumeric symbols is shown, with each subset being mapped to a corresponding key on the keypad. The user selects the subset of alphanumeric symbols containing the one alphanumeric symbol to be entered into the alphanumeric text message and depresses the key that is mapped to the selected subset. In response to this action, the second portion of the display then changes to show the alphanumeric symbols contained in the selected subset, with each alphanumeric symbol mapped to a specific key on the keypad. The user then selects the desired alphanumeric symbol and depresses the proper key.

Abstract: A method is provided for enabling a user of a cellular radiotelephone (10) having a keypad (22) to assign selected speech utterances to keys 22a, 22b of the keypad 22. The method comprises the steps of: (a) prompting the user to depress at least one of the keys 22a, 22b; (b) in response to the user depressing at least one of the keys 22a, 22b, prompting the user to utter speech into a user-interface (19) of the radiotelephone (10) for assigning the speech to the depressed at least one key 22a, 22b; and (c) in response to the user uttering speech into the user-interface (19), storing the uttered speech in a memory (24) for identifying the depressed at least one key 22a, 22b with the uttered speech. Also in accordance with the invention, the user may dial a telephone number by simply uttering, into the user-interface (19), speech identifying those ones of the keys 22a, 22b which correspond to alpha-numeric characters of the telephone number.