Abstract: Disclosed is an SUPL-based triggered location service which provides a triggered location service capable of pausing an ongoing session and then resuming the paused session by using a dedicated or common message and other certain parameters indicating a session pause/resume.

Abstract: A technique for masking latency in an automatic dialog system is provided. A communication is received from a user at the automatic dialog system. The communication is processed in the automatic dialog system to provide a response. At least one transitional message is provided to the user from the automatic dialog system while processing the communication. A response is provided to the user from the automatic dialog system in accordance with the received communication from the user.

Abstract: A method for switching interactive modes in a menu system is disclosed. An audio interactive voice response session is established to provide audio menus to a communication device. A data session with said communication device is also established. The data session is used to instruct the communication device to display indicia that a second mode may be activated. The indicia may be an icon indicative of the second mode. A user selection of the indicia on the communication device sends a message to the IVR system indicating that the second mode is to be activated. The second mode may be a text mode wherein text menus are presented to the user instead of audio menus. The second mode may be a suspend mode whereby the IVR session is halted at its present menu choices and saved for later reactivation.

Abstract: A method for performing an SUPL-based triggered location service, comprising: sending a pause message for a triggered session to a server, starting the triggered session for a triggered location service with the server; and sending a end message to the server if a condition added to the triggered session is satisfied during pause of the triggered session.

Abstract: A system 10 and method for identifying a caller using associated voice or sound announcements is disclosed. An associated voice announcement or announcements may be in calling party's own voice. The system 10 is capable of playing a different announcement in place of each ring. The different announcements may be played sequentially, randomly, or pseudo-randomly. Alternatively, a single announcement may be played in lieu of a single selected ring or in lieu of all rings after a specified ring.

Abstract: A computing device is configured to receive an incoming communication from another computing device. The incoming communication may be for purpose of initiating a voice-exchange session. In response to receiving the incoming call, the computing device may identify or determine a message identifier of the other computing device. The message identifier is determined based at least in part on data provided with the incoming communication. The computing device may programmatically address a message to the other computing device using the message identifier determined from the incoming communication.

Abstract: A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an information assistance provider multiple times to accomplish the task at hand. To continually serve the user effectively, certain search results by previous information assistance providers are retained for the benefit of a future information assistance provider interacting with the user during the same call.

Abstract: The present invention relates to method and system for providing a ring back tone service by using a play announcement message in an intelligent network. According to the present invention, there is no need for separate apparatus such as a signaling gateway, by removing the interoperation between a service control point and a coloring server. Thus, there is an advantage that additional cost does not occur.

Abstract: Method and apparatus for direct marketing comprising establishing a first communications link between a prospective customer using a device having a unique identification number and a communications device, automatically transmitting the unique identification number associated with the prospective customer's device to the communications device, establishing a second communications link between the communication device and a computer operably connected to a tangible memory apparatus having a prospective customer database comprising prospective customer information associated with the unique identification number of the prospective customer's device.

Abstract: An interactive voice response (IVR) system which allows a caller to barge-in on all prompts, yet still allows the caller to receive important information contained in the prompts. When a caller barges-in on a prompt that contains important information, the IVR system interrupts the prompt to play a short announcement with the goal of re-enforcing the importance of listening to the entire prompt. The IVR system then resumes playback of the prompt, from the beginning or of a modified version.

Abstract: A method for playing an enterprise color ringback tone is disclosed, including the following steps: establishing, by a service switching entity, a connection with a service access entity in accordance with an EVC access code; searching, by the service access entity, for a connection identifier of a destination terminal corresponding to a service identifier of the destination terminal in accordance with a correspondence relationship between the service identifier and the connection identifier of the terminal, and sending the connection identifier of the destination terminal to the service switching entity; and establishing, by the service switching entity, a connection between the source terminal and the destination terminal in accordance with the connection identifier of the destination terminal, and playing, by the service access entity, an enterprise CRBT to the source terminal. A system and a device for playing an enterprise color ringback tone are also disclosed.

Abstract: Techniques for reporting events that occur on a plurality of Web Services (WS)-enabled devices are provided. A service agent executes on a node that is separate from the plurality of WS-enabled devices. The service agent receives an event notification message from a particular device of the plurality of WS-enabled devices. The event notification message indicates an event that occurred on the particular device. In response to receiving the event notification message, the service agent examines a mapping table that maps event types to one or more devices that are to be notified when the corresponding event occurs. The service agent then sends a message about the event to each of the one or more devices.

Abstract: System and a method for recording a personal greeting associated with a pre-paid telephone calling card. The system and method include and involve a data storage system for storing data corresponding to a pre-paid telephone calling card and a personal greeting. Also included and involved is a pre-paid telephone calling card processing system that is coupled to the data storage system and which is configured to receive a request to record the personal greeting during a setup call over a telephone network and to cause the personal greeting to be recorded for subsequent playback. The pre-paid telephone calling card processing system is also configured to receive a request to make an outbound telephone call in relation to the pre-paid telephone calling card during an access call over the telephone network and to cause the personal greeting to be played back automatically during the access call.

Abstract: A technique is disclosed that enables a telecommunications user to initially enter a greeting message in a single media format such as either voice or text. Subsequently, this greeting message is used by a server in response to any communication event that arrives for the user, such as a voice call or an email message, regardless of the media format of the arriving communication event. When the server receives arrival notifications of various communication events, it generates a customized greeting message in response to that event and in the same media format as the event itself. In other words, the server represents a previously-prepared outgoing voice or text message i) as a voice message in response to an incoming voice call and ii) as a textual message in response to an email, SMS text message, or instant message.

Abstract: A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.

Abstract: A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.

Abstract: A method for generating a ring tone for a given caller based on a prior conversation with that caller. A portion of a conversation with a given caller is recorded and stored in memory as a ring tone. When a subsequent call is received from the same caller, identified by caller ID, the ring tone is played, alerting the user to the incoming call as well as the context of their prior communication. In alternative embodiments of the invention, a prior textual or video conversation is used as the basis for a ring tone, and/or the ‘ring tone’ is delivered by other than audio means. The invention is capable of implementation in telecommunications systems such as cellular, local exchange, and VOIP, and in combination with other forms of internet-based telecommunication.

Abstract: A system for automatically selecting an outgoing message for an incoming call. In response to receiving an incoming call, a calling party is identified. The identified calling party is compared against call log data to determine that the identified calling party has previously heard a first outgoing message. In response to determining that the identified calling party has not previously heard the first outgoing message, the first outgoing message is played as a selected outgoing message for the incoming call. In response to determining that the identified calling party has previously heard the first outgoing message, a second outgoing message is played as the selected outgoing message for the incoming call. Then, the call log data is updated to identify the selected outgoing message played for the incoming call.

Abstract: A telephone answering system (100) and method (200) that permits a user to immediately generate a customized playback message in response to an incoming call without having to actually answer the call. The system (100) can include a ring detector (104), a command interface (114), a controller (110) and a telephone network interface (102). In response to an incoming call, the ring detector (104) alerts the called party and causes the controller (110) to activate the command interface (114). The command interface (114) is activated for a predetermined time while the call is still ringing. While activated, the called party can select or enter a playback message. The playback message can be a pre-recorded audio message stored within the device, or a voice message spoken by the called party during the activation period. After the playback message is selected by the called party, the telephone system (100) answers the incoming call and automatically plays the customized message to the calling party.

Abstract: A method for delivering a message to a recipient in an environment with ambient noise includes the steps of recording the ambient noise in the environment at a certain time interval, analyzing the recorded ambient noise to obtain an average power Pnoise or a RMS amplitude Anoise of the ambient noise, providing a predetermined desired SNRdesired, calculating an average signal power Psignal or a RMS amplitude Asignal of the message to be delivered based on the Pnoise or Anoise and the desired SNRdesired, and adjusting a volume of the message to be delivered according to the Psignal or Asignal. Alternatively, the actual SNRactual will be computed and the message will be repeated if the SNRactual falls below the SNRmin. Systems for delivering a message to a recipient in an environment with ambient noise and computer-readable media having computer-executable instructions for carrying out the methods are also provided.

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract: A mobile communication device includes video communication capability. When the video call is place on hold by the mobile communication device, a pre-recorded video is transmitted to the holding party. The pre-recorded video may be stored in the memory of the mobile communication device or may be stored in a video server in the network. In the latter case, the mobile communication device signals the video server to transmit a selected video to the holding party when the video call is placed on hold.

Abstract: A method for customizing a communications network, including receiving, at a ringback update system, information regarding a machine recognizable feature associated with a printed matter located on an article, where the information is obtained with a feature recognition unit. The feature recognition unit is associated with or resides in or on a communications station associated with a called party, and further the information regarding a machine recognizable feature is transmitted from the feature recognition unit or from a communications station associated with the feature recognition unit. In addition, the method includes accessing, with the ringback update system, a storage device containing at least one announcement, downloading the announcement in response to receiving the information regarding a recognition of a machine recognizable feature and replacing a call signal with at least a portion of the at least one announcement.

Abstract: In one embodiment, a method of integrating a digital encoded-audio bit stream player in a radio-frequency (RF) telephone handset is disclosed. An RF connection is established between the RF telephone handset and an RF unit connected to a network, wherein communications between the RF telephone handset and the network pass through the RF unit. The RF telephone handset is switched from performing as a telephony device to performing as a digital encoded-audio bit stream player. Digital encoded-audio bit stream music is played from the RF telephone handset. The digital encoded-audio bit stream music playing from the digital encoded-audio bit stream player is muted when the RF telephone handset receives a telephone call. The RF telephone handset is switched from performing as a digital encoded-audio bit stream player to performing as a telephony device while the telephone call is active.

Abstract: A system allows an agent to execute an interaction protocol, to create an interaction between the agent and a contact. The agent or a computer dialing system initiates a call to a contact and the agent selectively interleaves responses to the contact with a live voice or with a recorded script. The interleaving of responses to the contact from the human agent and the recorded script approximates seamless transitions. The system includes a script player for outputting scripted voice waveforms over a phone line to a contact and a signal processor configured to provide a normalized signal selected from the output device and the script player.

Abstract: Methods and systems are provided for reporting to subscribers, wireless network events in a plurality of formats and languages depending upon the particular subscriber group to which a wireless subscriber belongs. When a subscriber requests a call, a switching node in the network invokes a trigger that identifies a location register for routing the call and sends a route request to the location register While processing the route request, if the location register detects an event that would prevent the call from being routed, the location register identifies the subscriber group of the wireless subscriber and determines a directory number associated with the identified subscriber group and the detected event. The location register then returns the determined directory number to the switching node Using the determined directory number, the switching node establishes the call to a message node, where a message associated with the determined directory number is executed.

Abstract: A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an information assistance provider multiple times to accomplish the task at hand. To continually serve the user effectively, certain search results by previous information assistance providers are retained for the benefit of a future information assistance provider interacting with the user during the same call.

Abstract: An IVR system designer receives design specification data (which may be either state definition data or IVR system document data) and stores it in a database. A design specification report can be generated based on the stored design specification data. The report may correspond to a chosen period of time or it may correspond to chosen version of the IVR system. It may provide one or more of the following: a summary of a state within the IVR system, a listing of the previous states that lead to the current state, prompts for the state, inputs for the state, a listing of decision outcomes, key performance indicator triggers for the state, global commands that are active in the state, business units for which the state is applicable, a sample dialogues listing, test scripts listing for testing the IVR system, a change history listing for the system, a design flow diagram for the system, or pseudo-code listing for a portion of the system.

Abstract: Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.

Abstract: A method and an apparatus for providing audio information to a user. The method and apparatus provide information in multiple modes that represent various pieces of information and/or alternatives.

Abstract: The provision of subscriber service features is one of the tasks of exchanges in classic TDM networks. This includes e.g., announcements and interactive responses. According to the prior art, these announcements and interactive responses are either provided by peripheral devices of the exchange which are equipped with the appropriate function or by external announcement and interactive response systems. The latter are provided either in TDM networks with proprietary interfaces or in packet networks with standardized interfaces. The invention solves the problem of providing the service for classic TDM networks by providing that the known packet-based method for controlling an external system for providing announcements and interactive responses is transferred to an exchange located in the classical TDM network.

Abstract: A method for providing communication with an automated voice system includes establishing a first communication session between a caller and the automated voice system. The first communication session includes a call thread. The method also includes receiving a signal indicative of a call event. In response to receiving the signal indicative of the call event, a state of the call thread is saved. The method also includes establishing a second communication session between the caller and the automated voice system at a state of the call thread associated with the saved state of the call thread.

Abstract: In a communication device (20) comprising a message function (SMS, Short Message Service) a certain short message (7) or other reply message is sent in response to an incoming call in a situation where the user can't answer the call him/herself. The reply message can be sent immediately (9) or after a short delay (10, 11), whereby during the delay, the user can choose, whether he/she answers him/herself. The calling party (5) is identified from the CLI information (Caller Line Identity), whereby the reply message can be chosen according to the calling party. Time information can be included in the reply message in order to express at which time by the clock or after a how long time the receiving party is reachable. After that time the automatic reply function based on the reply message is automatically disconnected.

Abstract: A system and method are disclosed for switching contexts within a spoken dialog between a user and a spoken dialog system. The spoken dialog system utilizes modular subdialogs that are invoked by at least one flow controller that is a finite state model and that associated with a dialog manager. The spoken dialog system includes a dialog manager with a flow controller and a reusable subdialog module. The method includes, while the spoken dialog is being controlled by the subdialog module that was invoked by the flow controller, receiving context-changing input associated with speech from a user that changes a dialog context and comparing the context-changing input to at least one context shift. And, if any of the context shifts are activated by the comparing step, then passing control of the spoken dialog to the flow controller with context shift message and destination state.

Abstract: There is disclosed a call answering system comprising storage means for storing a user specified address; means for recording voice messages associated with the user; and forwarding means for forwarding recorded voice messages to the user specified address.

Abstract: A cordless telephone which allows a user to play MP3 digital audio bit stream music, a video game, either alone or with a user of another cordless telephone, using the remote handset of a cordless telephone to control the functions of the MP3 player. The cordless telephone remains usable as a typical cordless telephone with all the features and conveniences of a cordless telephone including, but not limited to, connection of a telephone call between a calling party and a called party, caller ID information, voice messaging features, etc. MP3 digital audio bit stream music may be downloaded from a remote source through, e.g., the Internet and a PC.

Abstract: A telephone answering system and method for playing particular different greeting messages to different callers. When an incoming call is received, either caller-ID is decoded, or the caller's identification is determined some other way if possible, and if the particular caller's identification is on a list, a special message can be played for that caller if such a message as been stored and is active. Any other caller receives a different message, usually a default greeting message. Special messages can be date/time stamped to die or change after particular dates or times. Messages and caller identification can be loaded into the system remotely.

Abstract: The present invention is a method and system for reducing bandwidth usage in a voice over internet protocol (VoIP) network that uses holding sounds such as music or announcements. When a customer call enters the network through a gateway, the call is received by a media server (VMS) and a workflow is started. When the workflow determines that the customer call is to be put on hold, the VMS sends an instruction signal to the gateway, instructing the gateway to provide an on-hold music or announcement to the customer call. When the workflow determines that the customer call is to be taken off hold, the VMS sends a second instruction signal to the gateway and the gateway stops the music or announcements and proceeds to further process the call under the direction of the workflow.

Abstract: A voice message system utilizes presence status information obtained from a presence server in playing inbox greeting to incoming callers. The presence status can indicate the actual presence or availability of the called user and is thus dynamic in nature. By using a voice message system to reflect and relay the presence status, the presence status information can be heard by those devices which do not have the capability to display presence information.

Abstract: A method and an apparatus for providing audio information to a user. The method and apparatus provide information in multiple modes that represent various pieces of information and/or alternatives.

Abstract: Methods and systems are provided for reporting to subscribers, wireless network events in a plurality of formats and languages depending upon the particular subscriber group to which a wireless subscriber belongs. When a subscriber requests a call, a switching node in the network invokes a trigger that identifies a location register for routing the call and sends a route request to the location register. While processing the route request, if the location register detects an event that would prevent the call from being routed, the location register identifies the subscriber group of the wireless subscriber and determines a directory number associated with the identified subscriber group and the detected event. The location register then returns the determined directory number to the switching node. Using the determined directory number, the switching node establishes the call to a message node, where a message associated with the determined directory number is executed.

Abstract: A telecommunications system includes a user database storing user information; a text-to-speech generator; and a default user greeting generator for a messaging system for generating a greeting based on a text-to-speech conversion of user information using said text-to-speech generator. The system may further include a presence service adapted to monitor a user context, wherein the default greeting generator can generate a context sensitive user greeting based on said user context.

Abstract: A method and system are provided for allowing a subscriber of voicemail services to selectively deactivate a voicemail system and to designate a reviewed voicemail message as “unheard.” A subscriber to voicemail services provided by a telecommunications network-based system contacts the voicemail system and deactivates voicemail services temporarily or indefinitely. Subsequent callers forwarded to the subscriber's voicemail box at the voicemail system receive an announcement that the called party is not presently accepting voicemail messages. Alternatively, no announcement is provided to the calling party, and the calling party simply receives a busy signal or an unanswered call indication. Once the subscriber is ready to begin receiving messages in her voicemail box, the subscriber may reactivate the voicemail system.

Abstract: A system and method is provided for providing, maintaining and accessing recording announcements in a telecommunications system. In the preferred embodiment, the system comprises at least one central office coupled to a telecommunication network. An announcement service node comprising a data schema and an application for accessing the data schema is coupled to the telecommunications network. The announcement service node is accessible by one or more central offices coupled to the telecommunications network. A storage mass is coupled to the announcement service node for storing recorded announcements.

Abstract: An apparatus for processing a speech signal includes a receiver, a speech signal decoder, a speech rate conversion information detector, and a speech rate converting processor. The receiver receives multiplexed signal of information concerning controls and programs, including speech packets through a transmission line. The decoder decodes the speech signal of packets out of the received signals. The detector detects speech rate conversion execution information in the received signals. The processor subjects the decoded speech signal to a speech rate conversion process if the speech rate conversion execution information indicates that the speech signal has not been subjected to the speech rate conversion process on the transmitting end, and which does not subject the decoded speech signal to the speech rate conversion process if the speech rate conversion execution information indicates that the speech signal has been subjected to the speech rate conversion process on the transmitting end.

Abstract: A method and system for telephone-based service utilization and control in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice service system provides creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. In conjunction with such services, a user may use a telephone to control such services. For example, the user may subscribe and unsubscribe to a service using the telephone, be notified of new services via the telephone, and retrieve sound files via the telephone.

Abstract: A system and method is provided for providing, maintaining and accessing recording announcements in a telecommunications system. In the preferred embodiment, the system comprises at least one central office coupled to a telecommunication network. An announcement service node comprising a data schema and an application for accessing the data schema is coupled to the telecommunications network. The announcement service node is accessible by one or more central offices coupled to the telecommunications network. A storage mass is coupled to the announcement service node for storing recorded announcements.

Abstract: Disclosed is a method for providing communication with an interactive voice response system that includes establishing a communication session between a caller and an interactive voice response system. The communication session includes a call thread. The method includes detecting a pause condition associated with the communication session and pausing the call thread. A pause point in the call thread is determined when the call thread is paused. A reminder message may then be communicated to the caller at predefined intervals. The reminder message may include instructions to the caller for resuming the call thread. The method may also include receiving an indication to resume the call thread and resuming the call thread at the pause point.

Abstract: A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.

Abstract: A system and method for providing customized announcements to callers based on the called party telephone number and the calling party telephone number. The system comprises a server system and a messaging system. The server system detects that a customized announcement is to be delivered and the messaging system delivers the announcement to the caller. The customized announcements may be provided in conjunction with voicemail systems or other services for processing calls when a called party is not available. In a preferred embodiment the customized announcements are provided via a service node in an advanced intelligent network.