Abstract: A system and method are disclosed for switching contexts within a spoken dialog between a user and a spoken dialog system. The spoken dialog system utilizes modular subdialogs that are invoked by at least one flow controller that is a finite state model and that associated with a dialog manager. The spoken dialog system includes a dialog manager with a flow controller and a reusable subdialog module. The method includes, while the spoken dialog is being controlled by the subdialog module that was invoked by the flow controller, receiving context-changing input associated with speech from a user that changes a dialog context and comparing the context-changing input to at least one context shift. And, if any of the context shifts are activated by the comparing step, then passing control of the spoken dialog to the flow controller with context shift message and destination state.

Abstract: Methods, systems, computer program products, and methods of doing business by selectably mixing one or more sound files with a telephone caller's voice message, either as background for that message or embedded within the message. Or, the mixing may occur within a telephone conversation between parties. The disclosed techniques enable alleviating some of the problems that result from distance communication (as contrasted to face-to-face communication). In particular, context information (such as emotional context) can be provided through appropriate use of background sound and/or embedded audio files. The disclosed techniques may also make communication through voice mail exchange more enjoyable and/or increase its productivity.

Abstract: Method and system for navigating in an interactive voice response system including detecting an account login request, authenticating the login request, detecting a location identifier request, and generating a location identifier in response to the location identifier request is provided. Also, the method and system includes detecting an account login request, authenticating the login request, receiving a location identifier, and bypassing one or more menu hierarchy in an interactive navigation system to transfer the user associated with the account login request to a location in the menu hierarchy associated with the location identifier.

Abstract: The IP telephony system of the present invention attains addition of advertisement information to an IP telephone set without any specific server for processing all communication information. A wireless LAN base station 10a provides an access point used for connecting a radio IP telephone set 20a to the Internet 30. An announcement information storage module 150 stores advertisement data, which is reproducible by the radio IP telephone set 20a. The IP telephony system utilizes a protocol provided by the Internet 30 and attains communication of audio information between the radio IP telephone set 20a and another device connected thereto via the Internet 30. At a preset timing in the course of communication of the audio information, the advertisement data stored in the announcement information storage module 150 is transmitted to the radio IP telephone set 20a.

Abstract: Transmission of messages composed on one or more input devices to a single or multiple recipients by means of one or plural communication modes is facilitated. Such communication modes may include conventional or wireless telephone, facsimile transmission, pager, e-mail, postal mail or courier. An application program interface (API) mediates between remote applications requesting messaging functions and a message server that actually implements these functions. The API is capable of processing high-volume requests for message routing, status information, and various other functions on an automated basis, enabling businesses to make routine use of these functions.

Abstract: A method for operating a telecommunications server including configuring a personal auto attendant associated with a particular telephone extension, the personal auto attendant including a series of menu selections, each menu selection associated with a user defined action, receiving an incoming call from a caller for the particular telephone extension, transferring the incoming call to the particular telephone extension, outputting the series of menu selections to the caller, receiving a menu selection from the series of menu selections from the caller, and performing a user-defined action associated with the menu selection.

Abstract: Marketing of goods and services on telephone lines and during a period from the commencement of a telephone call to the receipt and acceptance of that call (quiescent period) when the recipient of the call actuates his or her telephone. This quiescent period of time, during which a ringing signal is normally generated, is used for presentation of advertising or promotional messages, primarily to a caller, although it can be delivered to the recipient of the call, or both. In addition, the system provides for the use of messages during the normal ringing cycle time to effectively replace the ringing signal. The particular advertising or promotional message can be selected for a certain area, such as an area covered by a telephone switchboard or a certain party or characteristics of that party. In this way each individual telephone switchboard is capable of presenting a message different from the next telephone switchboard.

Abstract: A voice-mail platform in which a voice message can be combined with a sound sample such that the combined message contains background noise to enhance the persuasiveness of the message. The voice message and the sound sample may be stored either together or separately and can be forwarded from an original recipient to a third party recipient with or without the sound sample. The voice message can be recorded while the user is listening to the selected sound sample. Further, a user can store a personal audio stationary to select sound samples which accompany voice messages.

Abstract: A method and system enable the automatic generation of a call processing control record. A user creates a schedule entry comprising a plurality of data entries on an electronic scheduler. The data entries are transmitted from the electronic scheduler to a call processing control record generator. The data entries are compared with stored data. In response to the data entries, the call processing control record generator generates a call processing control record which can be stored in a call processing control record database. The call processing control record can be used to forward calls or transmit an announcement to the calling party.

Abstract: System and a method for recording a personal greeting associated with a pre-paid telephone calling card. The system and method include and involve a data storage system for storing data corresponding to a pre-paid telephone calling card and a personal greeting. Also included and involved is a pre-paid telephone calling card processing system that is coupled to the data storage system and which is configured to receive a request to record the personal greeting during a setup call over a telephone network and to cause the personal greeting to be recorded for subsequent playback. The pre-paid telephone calling card processing system is also configured to receive a request to make an outbound telephone call in relation to the pre-paid telephone calling card during an access call over the telephone network and to cause the personal greeting to be played back automatically during the access call.

Abstract: A method and apparatus for providing information to a telecommunications customer who has been placed in the hold state by a telecommunications network providing a call connection to said customer. The information may be in the form of an advertisement in which case the carrier can derive revenue from providing the service. The information can be selected based on the customer profile so that the most appropriate advertisement is transmitted to the customer who is on hold.

Abstract: A method and apparatus for providing advertising information to a caller of a telecommunications call. The advertiser provides data for the advertising message to a database and the message is transmitted prior or during the application of a ringing signal to a called telecommunications station. Advantageously, the telecommunications carrier can receive revenue from the advertising announcements.

Abstract: A method, system, and program for managing caller profiles across multiple hold queues according to authenticated caller identifiers are provided. An identity of a caller of a call received at an on hold system is authenticated. The call is then placed in a hold queue. A caller profile associated with the identity of the caller is retrieved, such that services available to the caller while on hold are specified according to the caller profile. In particular, the caller profile is preferably retrieved from at least one caller profile server according to the caller identifier, where the at least one caller profile server is accessible to multiple on hold systems. Further, the identity of a caller may be authenticated by authenticating a voice sample received from the caller, such that a single identity for the caller may be authenticated at multiple call centers.

Abstract: A method and system are disclosed for providing an enhanced call waiting announcement to a called party that is busy on a first call and receives a second call. Information provided by a second calling party is recorded and played back to the called party after the first call is over. The called party is not interrupted during the duration of the first call.

Abstract: Systems and methods for creating, modifying, interacting with and playing music are provided, particularly systems and methods employing a top-down process, where the user is provided with a musical composition that may be modified and interacted with and played and/or stored (for later play), and particularly in a form that may be employed in one or a plurality of music generation music that provide on-hold music to callers that are put on-hold in a telephony environment. The system preferably is provided in a handheld form factor, and a graphical display is provided to display status information, graphical representations of musical lanes or components which preferably vary in shape as musical parameters and the like are changed for particular instruments or musical components such as a microphone input or audio samples.

Abstract: The present method and system enable a called party to cancel an unwanted call and send a message to the calling party. The method and system are activated in response to a plurality of inputs provided by the called party. In response to the input provided by the called party, a custom or a standard message can be transmitted to the calling party. A confirmation message can also be transmitted to the called party. The method and system can be implemented in conjunction with other systems that are also activated in response to an input from the called party.

Abstract: A method and system for personalizing an interactive voice response (IVR) system to reduce a number of key sequences to reach a desired source of information, includes storing a caller profile, and retrieving the caller's profile to construct a personalized IVR dialogue menu and play out the personalized menu.

Abstract: A telephone call information delivery system includes answering circuitry to answer a telephone call incoming from a service provider and to attain information input by a caller. The system further includes an information signal provider to provide at least one signal to deliver at least some of the attained information to a user. As an example, from the delivered information the user can decide whether or not to answer the incoming call. In another embodiment, the system further includes an alert signal provider to provide a signal to alert the user and an activator to receive instruction from the user. The information signal provider operates responsive to the activator. This embodiment answers an incoming call, attains information from the caller, alerts the user, the user then instructs the activator and the signal provider responds and delivers attained information to the user. The user then decides whether to answer the call.

Abstract: An automated, computerized voice message storage and redelivery system and method comprises a computer for executing software commands, a telephone connection operatively connected to the computer for calling and answering a telephone call from a remote location, and signal recognition capability operatively connected to the telephone connection and to the computer for determining if a telephone called from the telephone connection has been answered by a human voice or by a digital voice. Memory is operatively connected to the computer for storing voice messages for remembering the number of each remote telephone, programs for operating the computer for receiving, recording, and redelivery of voice messages.

Abstract: Methods and systems are provided for reporting to subscribers, wireless network events in a plurality of formats and languages depending upon the particular subscriber group to which a wireless subscriber belongs. When a subscriber requests a call, a switching node in the network invokes a trigger that identifies a location register for routing the call and sends a route request to the location register. While processing the route request, if the location register detects an event that would prevent the call from being routed, the location register identifies the subscriber group of the wireless subscriber and determines a directory number associated with the identified subscriber group and the detected event. The location register then returns the determined directory number to the switching node. Using the determined directory number, the switching node establishes the call to a message node, where a message associated with the determined directory number is executed.

Abstract: An apparatus and method are provided for addressing and broadcasting a message to recipients having both telephone network-based receiving devices and data network-based receiving devices. The apparatus includes a message router that translates the broadcast message into individual messages that are addressed to each message recipient in a format, e.g., voice, text, email, fax, pager, compatible with each message recipient's receiving device. The individual messages are transmitted by a data network server over a data network. Individual messages designated for recipients having receiving devices addressable by the data network are delivered directly over the data network to the receiving devices. Individual messages designated for recipients having receiving devices addressable by the telephone network are delivered over the data network first to a telephone network server.

Abstract: Authentication of voice message recipient network addresses employs generating (102) and storing (104) a “network file” that includes “voice clips” and associated network addresses that are extracted from voice messages received across a network (10) from voice message systems (16, 18). A voice clip is the first one to three seconds of voice extracted from each received voice message. Over time, the network file will grow to contain multiple voice clips and associated network voice message addresses. When a voice message originator subsequently enters a recipient's network address (106), the originating voice message system searches (114) the network file for the network address, retrieves the associated voice clip (116), and plays it for the voice message originator to authenticate the recipient's network address.

Abstract: A personal directory system 10 has a translation server 40 for verifying the identity of a subscriber and recognizing the name of one or more subscribers that are stored on a personal directory of another subscriber. A caller is connected by a public telephone switch to the server 40 that accesses a personal directory computer 60 located on the World Wide Web 50. The requested number and/or speed dial number are converted from text to speech and the public telephone switch automatically dials the requested number.

Abstract: A device and process to allow remote receipt and placement of Internet Telephony connections (calls) using emulation of traditional POTS telephone service through a combination of software and a specialized cordless handset appliance. The system allows ringing and answering of inbound calls, dialing of outbound numbers, and signaling of handset status, as well as traditional telephony capabilities such as memory dialing, redial and radio channel controls. Voice control of dialing may also be implemented under software control. This system is easily adapted for operation with most PC based Internet Telephony software systems.

Abstract: A method (20) and system (50) is provided that permits a telephone caller to leave a message for a called party that does not have a conventional answering service, such as voice mail, an answering machine, a third-party operator-assisted answering service, or the like. A configurable blocking mechanism is also provided, permitting parties to prevent the message delivery service from being offered to callers attempting to reach them. The method (20) and system (50) can be implemented using an advanced intelligent network (AIN). In an AIN environment, the blocking mechanism can include a switch control point (SCP) (58) configured to access a termination blocking list (60). The termination blocking list (60) can be an SCP database file containing entries representing called parties who have blocked the message delivery service.

Abstract: A system and method for providing customized announcements to callers based on the called party telephone number and the calling party telephone number. The system comprises a server system and a messaging system. The server system detects that a customized announcement is to be delivered and the messaging system delivers the announcement to the caller. The customized announcements may be provided in conjunction with voicemail systems or other services for processing calls when a called party is not available. In a preferred embodiment the customized announcements are provided via a service node in an advanced intelligent network.

Abstract: Disclosed herein are a phone-call apparatus, a phone-call method, a communication control apparatus, a communication control method, and a program. In a phone-integrated terminal, a CPU controls a communication unit to implement a phone conversation with a communication partner through a communication network. An audio signal input to a microphone of an input unit is transmitted to the communication partner by way of the communication unit. On the other hand, an audio signal transmitted from the communication partner is output to earphones or a speaker in an audio reproduction unit. The audio signal output to the earphones or the speaker in the audio reproduction unit is superposed on a musical signal reproduced from a memory card. Thus, the user can listen to not only a voice of the communication partner but also music reproduced as BGM during the phone conversation. As a result, the user can enjoy the phone conversation.

Abstract: An apparatus and method for recording/reproducing voice messages using an internet gateway without separately procuring a VMS (Voice Mailing System). Upon receiving the voice message from a subscriber, the voice message is compressed in a data compressor of a digital signal processor (DSP) and stored in a flash memory. Then, the voice message is stored in a buffer of the DSP at a predetermined time interval, and subsequently read and decompressed by a data decompressor, and thereafter reproduced to a calling subscriber.

Abstract: A system and method for providing advertising and advertising services using a telephone system. A data network telephony system includes a commercial message server that communicates with a telephony connection server to communicate commercial messages to display devices on data network telephones. A caller uses the data network telephone to make a telephone call to a callee. The commercial message server receives information about the connection and retrieves commercial messages, or advertisements to communicate to either the caller, the callee or both.

Abstract: A method and system enable the automatic generation of a call processing control record. A user creates a schedule entry comprising a plurality of data entries on an electronic scheduler. The data entries are transmitted from the electronic scheduler to a call processing control record generator. The data entries are compared with stored data. In response to the data entries, the call processing control record generator generates a call processing control record which can be stored in a call processing control record database. The call processing control record can be used to forward calls or transmit an announcement to the calling party.

Abstract: Methods and systems are provided for reporting to subscribers network events in a plurality of formats and languages depending upon the particular subscriber group to which a subscriber belongs. When a subscriber requests a call, a switching node in the network invokes a trigger that identifies a signaling node for routing the call and sends a route request to the signaling node. While processing the route request, if the signaling node detects an event that would prevent the call from being routed, the signaling node identifies the subscriber group of the subscriber and determines a directory number associated with the identified subscriber group and the detected event. The signaling node then returns the determined directory number to the switching node. Using the determined directory number, the switching node establishes the call to a message node, where a message associated with the determined directory number is executed.

Abstract: Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.

Abstract: A network method for using interactive voice response (IVR) for telecommunication. Voice menu options for a menu level with a voice menu hierarchy are played to a caller. Each menu option can be a voice segment that is audibly played to the caller. The IVR system receives control input in which a second plurality of menu options are received. The menu options in the second plurality are selected from any of the previously presented individual menu options. The selected menu options can be temporarily saved in a memory location in the IVR system. The IVR system can retrieve the selected menu options from the memory location. The second plurality of menu options for the menu level is played to the caller to give the caller control over which part or parts of the menu options are to be repeated.

Abstract: A personalization server is accessible to users via a network including a LAN and the Internet. The personalization server maintains information about how to personalize a call/message management interface provided for managing the user's calls and/or messages. A user can read web pages containing the information and provided by the personalization server at their own pace. Once they are satisfied that they understand what is expected of them, users follow a description on the web page that tells them the IVR phone number to call, and what code they should enter in order to record personalized prompts for call/message management options that are presented to incoming callers. The IVR which is used to accomplish the call/message management personalization is generic. It simply accepts option personalization access codes and then allows users to record something that matches the personalization code they have entered.

Abstract: In a communications network, a method and apparatus are disclosed for using a graphical user interface for telephony call control. A method is also disclosed for sending a datagram from a called party to a calling party. Call control of a call is diverted to a voice-mail system. The IP address of the caller is determined. The IP address of the caller is determined by either a search on a look-up table or from a voice over Internet call set up message. Call control information, or a datagram is sent to the caller. In the case of call control information, the caller inputs call control commands which are received by the voice mail system. The invention provides an easier method and apparatus to navigate voice-mail menus and reduces the problem of “voice-mail jail”.

Abstract: Transmission of messages composed on one or more input devices to a single or multiple recipients by means of one or plural communication modes is facilitated. Such communication modes may include conventional or wireless telephone, facsimile transmission, pager, e-mail, postal mail or courier. An application program interface (API) mediates between remote applications requesting messaging functions and a message server that actually implements these functions. The API is capable of processing high-volume requests for message routing, status information, and various other functions on an automated basis, enabling businesses to make routine use of these functions.

Abstract: An apparatus and method for inducing a person to store telephone numbers or other contact information entered into a new voice message delivery method and system. The invention preferably operates after the person has completed a transaction, such as sending or receiving a voice message, so that the action of saving the telephone number or other contact information is convenient for the user and is less competitive with the action of sending or receiving a voice message. After a person sends or receives a voice message, the invention determines whether to offer the person an opportunity to save the telephone number or other contact information already entered into the system. The invention then allows the person to save the telephone number or other contact information in an address book associated with their account.

Abstract: A method for interfacing a subscriber to a voice mail component of a telecommunications system is provided. The method includes playing messages to the subscriber when the subscriber is in a message review area and providing a plurality of functions to the subscriber while the messages are playing and including an option of accessing a settings area. The method further includes placing the subscriber in a settings area in response to a subscriber's command and sequentially listing a series of persistent settings features when the subscriber is in the settings area.

Abstract: A cellular telephone handset stores audio files previously recorded by the user and selectively transmitted to the remote listener at a time when it is inappropriate for the handset user to speak, such as when an incoming call arrives when the user in a meeting or theater. In addition, a designated recorded message may be transmitted at future designated time to a designated telephone number supplied by the user, and may request and save a response recorded by the remote listener after the designed message is transmitted. The handset's keypad is used to accept data and commands from the user in a menu system that controls message recording, selection, playback and transmission, as well as the playback of responses recorded by the recipient of a transmitted message. Messages may be entered as character data and transmitted as spoken messages when prerecorded messages do not satisfy needs that arise during a conversation that is being conducted under “silent” conditions.

Abstract: A system and method for providing customized announcements to callers based on the called party telephone number and the calling party telephone number. The system comprises a server system and a messaging system. The server system detects that a customized announcement is to be delivered and the messaging system delivers the announcement to the caller. The customized announcements may be provided in conjunction with voicemail systems or other services for processing calls when a called party is not available. In a preferred embodiment the customized announcements are provided via a service node in an advanced intelligent network.

Abstract: An apparatus and method for providing silently selectable audible communication. The apparatus may include a memory unit for storing a plurality of pre-recorded messages, and a messaging module for selecting, editing and/or transmitting selected messages to a second party for receipt in a voice mode, whereby a conversation may be implemented in a silent mode by at least one party. A method is also provided for adding new messages (or editing old ones) to a silently selectable audible communication system, and for conducting a silently selectable audible conversation.

Abstract: A system and method for providing customized announcements to callers based on the called party telephone number and the calling party telephone number. The system comprises a server system and a messaging system. The server system detects that a customized announcement is to be delivered and the messaging system delivers the announcement to the caller. The customized announcements may be provided in conjunction with voicemail systems or other services for processing calls when a called party is not available. In a preferred embodiment the customized announcements are provided via a service node in an advanced intelligent network.

Abstract: A telephone annunciator is disclosed which includes a voice ROM with a prerecorded message which is played back in response to a call received from an unwanted caller. A line current modulator is coupled with the voice ROM and the telephone line. A DTMF tone decoder circuit is coupled with the telephone line for decoding at least one DTMF code signal for producing a trigger signal. An on/off control circuit is responsive to the trigger signal for turning on the voice ROM whereby the telephone line current is modulated by the modulator in accordance with the audio signal from the voice ROM. A start-up power supply includes a storage capacitor and stores a charge in response to a ring signal on the telephone line. A main power supply is connected with the telephone line to receive power therefrom when an off-hook signal is detected.

Abstract: A voice message delivery method and system for delivering voice messages from a Sender to a Receiver, where neither the Sender nor the Receiver are required to be Subscribers to the system. The invention allows voice messages to be delivered to non-Subscribers and, if they are not how, to be recorded into the existing answering machine or voicemail system of the Recipient. Advertisements played during either the process of sending or receiving a message provide revenue for a company providing the service of the present invention without requiring users to become Subscribers.

Abstract: Methods and systems consistent with the present invention provide a unified messaging system. The unified messaging system comprises a unified messaging system server and clients, such as personal computers, telephones, facsimile machines, and two-way paging machines connected via both land based and wireless connections. This system enables a user to access and retrieve a variety of messages, including voice mail messages, facsimiles, and electronic mail messages via a unified user interface that clearly distinguishes each message type using message identifiers, and segregates messages by type.

Abstract: A method for operating a telecommunications server including configuring a personal auto attendant associated with a particular telephone extension, the personal auto attendant including a series of menu selections, each menu selection associated with a user defined action, receiving an incoming call from a caller for the particular telephone extension, transferring the incoming call to the particular telephone extension, outputting the series of menu selections to the caller, receiving a menu selection from the series of menu selections from the caller, and performing a user-defined action associated with the menu selection.

Abstract: A service system for providing a service to a user comprises an application accept unit (4) for accepting an application for registration from a terminal (1) together with a telephone number of the terminal, a recording module (5) for recording the telephone number as an application telephone number, a telephone call receiving unit (6) for receiving a telephone call, a comparing unit (6) for comparing a caller telephone number of the received telephone call with the application telephone number, and a registration module (5) for registering, when the caller telephone number is coincident with the application telephone number, the application telephone number as a registered telephone number.

Abstract: A method of providing a session for ordering a telecommunication service includes receiving a telecommunication call for ordering the telecommunication service, communicating a prerecorded terms and conditions message for the telecommunication service to an individual ordering the telecommunication service, and receiving a reply message to the terms and conditions message from the individual. The prerecorded terms and conditions message is communicated to the individual and the reply message is received during the telecommunication call. A system for providing the session is disclosed.

Abstract: A method and system enable the automatic generation of a call processing control record. A user creates a schedule entry comprising a plurality of data entries on an electronic scheduler. The data entries are transmitted from the electronic scheduler to a call processing control record generator. The data entries are compared with stored data. In response to the data entries, the call processing control record generator generates a call processing control record which can be stored in a call processing control record database. The call processing control record can be used to forward calls or transmit an announcement to the calling party.

Abstract: Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.