Abstract: A mobile terminal is provided. The mobile terminal includes a voice receiving module configured to receive the voice of a user through a first application and to generate first voice data for the voice received through the first application, a control module configured to transmit the first voice data and user information corresponding to the first voice data to a service server and to request the service server to register the first voice data and the user information, and a communication module configured to transmit, to the service server, a request for the user information corresponding to the voice of the user received through a second application when the voice of the user is received through the second application.

Abstract: A method for teaching a person, such as a child, to read aloud is disclosed. The method is implemented as a voice activated, visual software application that provides a visual display of a story as the person reads the words of the story. The method provides pronunciation assistance to the person, which in the software includes a simulated “teacher” that helps the person with assistance in reading the story. The method progresses through a sequence of story passages which together represent the entire story. The method progresses to each story passage upon successful completion of the current story passage by the person reading the story, such that the method will not allow the visual story to progress for the reader if a word is not read correctly out loud.

Abstract: A system and method for an optimized, self-learning and self-organizing contact center has been developed. This system and method uses principles and tools of information theory, including the latent Dirichlet allocation which reduces information to specific predetermined topics and a distribution of topic related words to infer its hidden, generative underpinnings so to self-organize a contact center, infer its desired electronic versus human make up, and optimally route all customer requests to an electronic resource or a specific human agent best suited to respond to the request for maximal business value per interaction.

Abstract: Identification of user intents may be provided. A plurality of network applications may be identified, and an ontology associated with each of the plurality of applications may be defined. If a phrase received from a user is associated with at least one of the defined ontologies, an action associated with the network application may be executed.

Abstract: A telecommunication system is configurable so that there can be flexible control of a switching command issued by an application to a platform where the switching command is executable in (a) a first execution mode in which the switching command is executed simultaneous with switching and verified or (b) a second execution mode in which the switching command is executed immediately and without verification. The application can be run to cause the switching command to be sent to the platform and the platform can execute the switching command received from the application. At least one of resting on a case-by-case basis and deciding which execution mode should be utilized for execution of the switching command can also occur before the sending of the switching command and/or before the executing of the switching command.

Abstract: Exemplary embodiments relate to techniques for sending ephemeral content messages via a communications service. An interface may be presented to allow a user to initially access ephemeral content functionality and select content for inclusion in the ephemeral content message. The interface may present a streamlined set of use cases without regard to the manner in which the content was initially captured. Different types of content may be used as ephemeral content, including images, videos, weather reports, news stories, text, audio recordings, location tags, etc. The ephemeral content may be sent through the communications service as an end-to-end encrypted message. When a user replies to an ephemeral content message, the reply may trigger a one-to-one conversation between the originating user and the replying user. Alternatively, an ephemeral content message may be initially sent to a selected group, and replies may be sent back to the entire group.

Abstract: A gateway device includes a call handling equipment (CHE) listener interface, an Internet Protocol (IP) interface, a provisioning engine, and a message parsing engine. The CPE listener interface forms a communication channel with a CHE and receives call event data from the CHE. The IP interface communicates with a cloud-based processing system. The provisioning engine receives, from the cloud-based processing system via the IP interface, instructions for parsing data from a data output format of the CHE into a consistent data format of the cloud-based processing system. The message parsing engine parses the call event data received from the CHE via the CHE listener interface, and formats the call event data according to the consistent data format. The gateway device transmits the formatted call event data to the cloud-based processing system via the IP interface.

Abstract: An information providing method includes acquiring speech information indicating what a user tells an operator through a call, generating voice recognition data indicating a voice recognition result of the speech information by performing a voice recognition process on the acquired speech information, extracting first information on a desire of the user from the generated voice recognition data, acquiring second information associated with the first extracted information, and presenting the second acquired information to a terminal device that is used by the operator.

Abstract: One embodiment provides a method, including: receiving, at an information handling device, an indication to perform an action associated with an element in an application; adjusting, using a processor, a confidence score of the element based upon at least one input context; responsive to the confidence score being higher than a predetermined threshold, performing the action; and responsive to the confidence score being lower than the predetermined threshold, performing a second action. Other aspects are described and claimed.

Abstract: The present disclosure is generally directed to increasing the scalability of onboarding network resources, such as a digital component, to a voice-based network. The system enables the navigating of and interaction with digital components using voice or speech input and output interfaces on a computing device. The system can receive and processes an input audio signal to identify a digital component. The system enables voice-based interaction with the previously unregistered digital component via the input and output interfaces.

Abstract: At least some embodiments described herein relate to computer-assisted conversation. The set of available conversation segments is updated by addressing conversation segments at the granularity of a conversation segment or a group of conversation segments. For instance, an entire class of conversation segments may be addressed to add, delete, turn on, or turn off, the class of conversation segments. Groups of class of conversation segments may also be similarly addressed. Thus, as the scope of a conversation changes, the available set of conversation segments may likewise change with fine-grained control. Accordingly, rather than pre-plan every set of possible conversations, the context and direction of the conversation may be evaluated by code to thereby determine what new sets of conversation segments should be added, deleted, turned on, or turned off. New conversation segments may even be generated dynamically, taking into account the values of parameters that then exist.

Abstract: An apparatus for receiving service guide fragments is discussed.

Abstract: Systems, methods, devices, and other techniques are described herein for determining dialog states that correspond to voice inputs and for biasing a language model based on the determined dialog states. In some implementations, a method includes receiving, at a computing system, audio data that indicates a voice input and determining a particular dialog state, from among a plurality of dialog states, which corresponds to the voice input. A set of n-grams can be identified that are associated with the particular dialog state that corresponds to the voice input. In response to identifying the set of n-grams that are associated with the particular dialog state that corresponds to the voice input, a language model can be biased by adjusting probability scores that the language model indicates for n-grams in the set of n-grams. The voice input can be transcribed using the adjusted language model.

Abstract: The described embodiments perform a proximity unlock operation. For the proximity unlock operation, a first electronic device in a locked operating state detects that an authorized second electronic device is in proximity to the first electronic device. Based on detecting the authorized second electronic device in proximity to the first electronic device, the first electronic device transitions from a locked operating state to an unlocked operating state. In the described embodiments, the transition to the unlocked operating state occurs without the user performing a manual authentication step that is performed in existing electronic devices to cause the transition from the locked operating state to the unlocked operating state.

Abstract: A method for automatically saving an unknown number in a mobile phone includes comparing a telephone number being answered or dialed with numbers in an address book, and determines whether the telephone number is an unknown number. If yes, conversation content is monitored, and keywords of the conversation content are extracted after the call is successfully connected. After the call ends, a user is prompted whether to save, if yes, the keywords are arranged in order for the user to select.

Abstract: Various embodiments provide methods and computing devices configured to implement the methods for dynamically changing an ephemeral shared data set. Various embodiments provide methods and computing devices configured to implement the methods for the dynamic generation of a value that may be used to protect a communication based on the dynamically changed ephemeral shared data set. Various embodiments incorporate the assumption that trusted systems ultimately are demonstrably insecure, because such systems are penetrable and vulnerable. Various embodiments provide a digital communication system that assumes no trust among various network elements, for at least the reason that the digital environment is inherently untrustworthy.

Abstract: Systems and methods are provided for managing a conference call with multiple voice-enabled and voice-capturing devices, such as smart speakers. Reproduced, duplicate voice commands can cause unexpected results in a conference call. The voice commands can be determined to be received from the same conference call. A voice command for a particular voice-enabled device can be selected based on an energy level of an audio signal, event data, time data, and/or user identification.

Abstract: A collaboration system for information sharing in an enterprise is disclosed. The collaboration system includes a monitoring module configured to monitor a communication for one or more parameters. The collaboration system further includes an information management module configured to select one or more data items from one or more databases based on the one or more parameters, wherein each of the data items includes an associated score. The collaboration system further includes a ranking module configured to score the one or more selected data items. The collaboration system further includes a database management module configured to update the one or more databases with the score of the one or more selected data items.

Abstract: An information processor requests a recognition result manager to transmit recording information about a call including a keyword and a recognition result of speech recognition using an extension number as a key. The manager transmits the recording information about the call including the keyword corresponding to the extension number and the recognition result of the speech recognition to the processor. The processor displays a recognition result of speech recognition of the call including the keyword on a display unit. Upon receiving an input of an instruction to perform speech playback, the processor transmits recording information in association with text displayed on the display unit to a recorder. The recorder transmits speech data corresponding to the recording information to the processor. The processor plays back speech data corresponding to the recording information.

Abstract: An information processing apparatus and information processing method are provided to interpret the meaning of a result of voice recognition adaptively to the situation in collecting voice. The information processing apparatus includes a semantic interpretation unit that interprets a meaning of a recognition result of a collected voice of a user on a basis of the recognition result and context information in collecting the voice.

Abstract: Methods, systems, and computer programs are presented for a smart communications assistant with an audio interface. One method includes an operation for getting messages addressed to a user. The messages are from one or more message sources and each message comprising message data that includes text. The method further includes operations for analyzing the message data to determine a meaning of each message, for generating a score for each message based on the respective message data and the meaning of the message, and for generating a textual summary for the messages based on the message scores and the meaning of the messages. A speech summary is created based on the textual summary and the speech summary is then sent to a speaker associated with the user. The audio interface further allows the user to verbally request actions for the messages.

Abstract: A method for configuring an automated, speech driven self-help system based on prior interactions between a plurality of customers and a plurality of agents includes: recognizing, by a processor, speech in the prior interactions between customers and agents to generate recognized text; detecting, by the processor, a plurality of phrases in the recognized text; clustering, by the processor, the plurality of phrases into a plurality of clusters; generating, by the processor, a plurality of grammars describing corresponding ones of the clusters; outputting, by the processor, the plurality of grammars; and invoking configuration of the automated self-help system based on the plurality of grammars.

Abstract: At least one exemplary embodiment is directed to a communication device that includes a microphone configured to detect an acoustic signal from an acoustic environment, and a processor, configured to detect an acoustical dampening between the acoustic environment and the microphone, based on a change in a characteristic of the acoustic signal and, responsive to the acoustical dampening, apply a compensation filter to the acoustic signal to form a compensated acoustic signal that is reproduced. Other embodiments are disclosed.

Abstract: A method for generating context-free grammar for intent deduction includes: retrieving, through a compiler, a first template file for a respective actionable intent corresponding to a first task that is to be performed by a machine; parsing the first template file, using the compiler, to identify a first nonterminal variable that refers to a first nonterminal file containing a plurality of first named entity values; and generating, based on a plurality of production rules specified in the first template file, including at least a first production rule that includes the first nonterminal variable, first context-free grammar for the respective actionable intent corresponding to the first task, wherein generating the first context-free grammar for the respective actionable intent corresponding to the first task includes rewriting the first production rule by replacing the first nonterminal variable in the first production rule with the plurality of first named entity values.

Abstract: An intent classifier may be used to increase the efficiency of a communications system. A company may provide assistance to a first user using automated processing or by a second user manually responding to the first user. To reduce costs, the company may prefer to use automated processing for assistance where it is available. While a second user is assisting a user, a message from the first user may be processed with an intent classifier to determine that automated support is available to assist the first user, and a suggestion may be presented to the second user to transfer the first user to the automated processing, such as by presenting a button to the second user to transfer the first user to the automated processing. The second user may then transfer the first user to the automated processing and assist other users.

Abstract: A system and method are described for establishing two-way communication between proxy devices that have a certain set of hardware and/or capabilities allowing the proxy devices to send and receive SMS/MMS messages using cellular networks on behalf of proxied devices that lack the hardware and/or capabilities. The proxy device can receive a message from a service provider. The message may be associated with information, and the proxy device can determine a recipient of the message based at least in part on the information. The proxy device can determine whether delivery of the message to the recipient is restricted and, if not, transmit the message the proxied device and/or the recipient.

Abstract: A method and system for identifying an unwanted caller using a call answering system. The method comprises receiving, by a call records server, information about callers from a plurality of telephony devices and one or more phone number data sources, classifying, by the call records server, one or more of the callers as either wanted or unwanted callers based on the received information, and storing, by the call records server, the received information and the classification of the one or more of the callers into a directory. The method further comprises identifying, by a call answering server, that a call from a given caller from a phone number to a receiving telephony device is from an unwanted caller by searching the directory, and handling, by the call answering server, the call from the given caller according to one or more preferences of the user, the one or more preferences including rejecting the call from the receiving telephony device, playing a recorded message, and disposing of the call.

Abstract: Mechanisms are provided for assembling natural language user inputs into questions for a question-and-answer (QA) system. The mechanisms initialize a timer to a threshold amount of time, receive a first input of content-bearing natural language from a user computing device, and initiate running of the timer in response. The mechanisms determine whether a second input of content-bearing natural language is received from the user computing device prior to the threshold amount of time being reached by the timer. If so, the second input is grouped with the first input to generate a question comprising content of both the first input and the second input, and the timer is reset. In response to the timer reaching the threshold without further input from the user computing device, the question is provided to the QA system as an input question for processing by the QA system.

Abstract: Provided is a voice search technology that can efficiently find and check a problematic call. To this end, a voice search system of the present invention includes a call search database that stores, for each of a reception channel and a transmission channel of each of a plurality of pieces of recorded call voice data, voice section sequences in association with predetermined keywords and time information. The call search database is searched based on an input search keyword, so that a voice section sequence that contains the search keyword is obtained.

Abstract: A technology is provided for using a multi-factor authentication process to access services in a computing service environment. One or more policies can be defined for allowing access to one or more services and/or resources associated with a service provider environment according to an authenticated identity. A device, detected by a voice-capturing endpoint within a defined geographical location, may be authenticated according to a unique identification (ID). Voice data received from the voice-capturing endpoint can be authenticated. The authenticated identity can be established according to the authenticated device and the authenticated voice data. A command, received via a voice command from the voice-capturing endpoint, may be issued with the authenticated identity to access the one or more services and/or resources associated with the service provider environment according to the plurality of policies.

Abstract: A method, a computer program product, and an information handling system is provided for labeling unlabeled utterances given a taxonomy of labels utilizing topic word semi-supervised learning.

Abstract: A method and a device for providing information are provided. The method includes obtaining, via a communication terminal, speech information provided by at least one participant in a communication conducted using the communication terminal via the communication terminal; obtaining state information indicating a current state of the at least one participant by using at least one from among the speech information and data stored in advance; determining a virtual speech to be provided to the at least one participant based on the speech information and the state information; and outputting the determined virtual speech.

Abstract: According to one embodiment, a learning apparatus includes a first storage and a processing circuitry. The first storage stores a plurality of similarity information items, each including at least a second text, intention candidates and certainty degrees representing a certainty with which the intention candidates are regarded as being identical to intentions of the second text. The processing circuitry detects corresponding similarity information item including the second text identical to a first text from the plurality of similarity information items, corrects a utterance intention to an intention candidate included in the corresponding similarity information item where a certainty degree included in the corresponding similarity information item is not less than a threshold.

Abstract: A speech recognition method and apparatus are provided, in which the speech recognition apparatus may recognize a user feature and a speech recognition environment, determine a speech recognition speed for performing speech recognition based on one of the recognized user feature and the speech recognition environment, and perform the speech recognition based on the determined speech recognition speed.

Abstract: A system and method are provided in accordance with the various aspects of the invention that enhance the information regarding a caller and a call location. Such calls are typically sent to a dispatcher that handles urgent or emergency calls. The information provided can be in the form of a message that is includes specifics about the call initiator and the nature of and/or reason for the call; a message that is converted to verbal form from text-to-speech; and/or the message may include location information, especially as it relates to representing a wireless device as a landline location based on nearby communication options, such as Wi-Fi or Bluetooth beacons.

Abstract: An information communication apparatus according to an embodiment of the present disclosure includes a sensor acquiring information inside and outside the apparatus, and a connection maintaining unit maintaining a connection for transmitting the information from the sensor to a server connected via a communication network. The connection maintaining unit includes a normal connection maintaining section transmitting the information from the sensor to the server, and an interrupt connection maintaining section transmitting data other than the information from the sensor to the server. If, during continuous transmission of the information from the sensor to the server which is performed by the normal connection maintaining section, the continuous transmission of the information from the sensor becomes impossible, the interrupt connection maintaining section transmits the data other than the information from the sensor to the server, to allow the connection maintaining unit to maintain the connection.

Abstract: Embodiments presented herein provide techniques for inferring the current emotional state of a user based on paralinguistic features derived from audio input from that user. If the emotional state meets triggering conditions, the system provides the user with a prompt which allows the user to connect with a support agent. If the user accepts, the system selects a support agent for the user based on the predicted emotional state and on attributes of the support agent found in an agent profile. The system can also determine a priority level for the user based on the score and based on a profile of the user and determine where to place the user in a queue for the support agent.

Abstract: A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a real-time conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the real-time conversation between the first participant and the second participant, determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, and returning, utilizing the processor, the dialog act to the first participant.

Abstract: A server device receives, from a user device, a session initiation request and information identifying a location of the user device, and receives, from a monitoring device that is separate from the user device, an authentication request and information identifying a location of the monitoring device. The server device processes the session initiation request and the authentication request to authenticate a user of the user device, and determines, based on the location of the user device and the location of the monitoring device, that the user device and the monitoring device are collocated. The server device creates, after authenticating the user of the user device and determining that user device and the monitoring device are collocated, a session token, and sends the session token to the user device to enable the user device to access at least one resource of the server device.

Abstract: The present invention is directed towards systems and methods for querying a data repository using a flexible natural language interface, which comprises receiving an initiated user question at a graphical user interface and generating automatically one or more suggested completed questions in response to the receipt of the initiated user question. A selected completed question at the graphical user interface is received and subsequently parsed into a logic representation. The logic representation is translated into an executable query, which is executed against the data repository. One or more search results in response to the executed translated query and presented at the graphical user interface. The present invention further comprises generating one or more analytic results corresponding to the one or more search responsive to the translated query.

Abstract: A method for language-independent, non-semantic speech analytics that may analyze spoken utterances without regard for the language or speakers, comprising the steps of receiving an audio input containing human speech, analyzing the audio to identify the waveform pattern, and analyzing the waveform to identify periods of silence, and additional methods for alternative non-speech-based speech analysis, and a system for non-speech-based analysis comprising a media server that receives audio input, an analytics server that processes the audio input, and a management server that configures operation of the analytics server.

Abstract: A method and system on an electronic device which uses speech recognition to initiate a communication from a mobile device having access to contact information for a number of contacts. In one example, the method comprises receiving through an audio input interface a voice input for initiating a communication, extracting from the voice input a type of communication and at least part of a contact name, and outputting, to an output interface, a selectable list of all contacts from the contact information which have the part of the contact name and which have a contact address associated with the type of communication. The mobile device may also be configured to access remote contact information from a remote server.

Abstract: A computer program product for recommending a dialog act to a participant in a conversation according to one embodiment includes a computer readable storage medium having program instructions embodied therewith. The computer readable storage medium is not a transitory signal per se, where the program instructions are executable by a processor to cause the processor to perform a method including receiving textual data associated with a real-time conversation between a first participant and a second participant, utilizing the processor, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, utilizing the processor, determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, and returning the dialog act to the first participant, utilizing the processor.

Abstract: Disclosed are systems, methods, and non-transitory computer-readable storage media for utilizing a virtual assistant to assist a user with a communication session between the user and a third party service. A user can use a communication application to enter a message directed to the virtual assistant and request assistance to communicate with a 3rd party service. In response, the virtual assistant can access a set of communication instructions associated with the 3rd party service. The set of communication instructions can include a set of commands for communicating with the 3rd party service, services provided by the 3rd party service and data needed by the 3rd party service to facilitate communication. The virtual assistant can use the communication instructions to gather data needed by the 3rd party service, communicate with the 3rd party service and present the user with data received from the 3rd party service.

Abstract: A computer-implemented method for generating an automated summary of a document based on physiological data annotation includes receiving a textual transcript, by a computer. Physiological data is received from one or more devices. Passages of the textual transcript are scored based on received physiological data. A summary of the textual transcript is automatically created, in response to said scoring passages of the textual transcript. Other embodiments include a system and a computer program product.

Abstract: Identifying entities in semi-structured content is described. A system assigns a corresponding entity type based on a corresponding entity type score for each token in a sequence of tokens in semi-structured content, based on multiple entity types, wherein each token is a corresponding character set. The system assigns a corresponding boundary type based on a corresponding boundary type score for each token in the sequence of tokens, based on a begin boundary type or a continue boundary type. The system identifies an entity based on a corresponding entity type score and a corresponding boundary type for each token in the sequence of tokens. The system outputs the sequence of tokens as an identified set of entities based on the identified entity.

Abstract: A home assistant device assisting with the setup and troubleshooting of devices is described. An assistant device can determine setup instructions for devices. The setup instructions for one device can be determined the technical aptitude of the user and assistant the user with setting up devices within their own technical abilities. The setup instructions can then be provided.

Abstract: Provided are a system and method for displaying an item list, comprising: a list generator on a device that associates a list of items of interest at a retail establishment with feedback data according to locations of the items of interest relative to a location of the device; a location server that determines the locations of the items of interest relative to the location of the device; and an updater that reorders the list of items of interest and associates the feedback data with the reordered list of according to current locations of the items of interest relative to the location of the device. When the device is at a closest item of interest having a predetermined feedback data, the closest item of interest is swiped or removed from the list of items of interest displayed at the user interface, and the list of items of interest is reordered so that the next closest item of interest has the predetermined feedback data.

Abstract: Speech recognition is performed on a received utterance to determine a plurality of candidate text representations of the utterance, including a primary text representation and one or more alternative text representations. Natural language processing is performed on the primary text representation to determine a plurality of candidate actionable intents, including a primary actionable intent and one or more alternative actionable intents. A result is determined based on the primary actionable intent. The result is provided to the user. A recognition correction trigger is detected. In response to detecting the recognition correction trigger, a set of alternative intent affordances and a set of alternative text affordances are concurrently displayed.

Abstract: A system, a method and a computer program product for managing multiple meetings and/or conference calls by performing the steps of receiving, by a computer, invitations to attend, by at least one attendee, two or more meetings, and detecting, by the computer, a one or more conflicts between the two meetings. The computer communicates, to the attendee, at least one detected conflict of the one or more detected conflicts. The computer receives an identification of a single meeting of the two or more meetings the at least one attendee will attend and at least one meeting to be transcribed. At least one meeting to be transcribed includes all meetings of the two or more meetings exclusive of the single meeting the attendee will attend. At least a portion of the at least one meeting is transcribed into a first textual transcript and selectively delivered to the attendee in real time.