Voice Dialing Patents (Class 379/88.03)
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Patent number: 11484786Abstract: Methods and systems are provided for gaming headset with enhanced off-screen awareness. An audio system that is used for outputting audio signals to a user may be configured for identifying in audio signals, based on parameters or criteria associated with a user of the system, one or more components in the audio signals; determining characteristics of the one or more components based on perception of the audio signals by the user; and adjusting based on the characteristics of the one or more components, the one or more components and/or one or more other components in the audio signals. The audio system may include circuits for handling the required functions. The circuits may include a detection circuit configured for identify the one or more components, one or more adjustment circuits for applying the adjustments, and a controller circuit for controlling applying the adjustments.Type: GrantFiled: July 14, 2020Date of Patent: November 1, 2022Assignee: VOYETRA TURTLE BEACH, INC.Inventors: Richard Kulavik, Shobha Devi Kuruba Buchannagari
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Patent number: 11475893Abstract: A vehicle includes a communication device configured to communicate with a user terminal. The vehicle further includes an input processor configured to recognize a voice of a telephone call received by the user terminal and generate a voice recognition result on the voice of the telephone call. The vehicle also includes a dialogue manager configured to determine telephone call contents based on the voice recognition result and determine whether or not to provide the telephone call contents to a user based on the telephone call contents.Type: GrantFiled: September 26, 2019Date of Patent: October 18, 2022Assignees: HYUNDAI MOTOR COMPANY, KIA MOTORS CORPORATIONInventors: Jeong-Eom Lee, Youngmin Park, Seona Kim
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Patent number: 11418645Abstract: A recognition analysis processing unit (20) analyzes call voice information about a call between terminals, which are in a communicating state, specifies a language used in the call voice information, and stores the language as language information.Type: GrantFiled: August 30, 2019Date of Patent: August 16, 2022Assignee: NEC Platforms, Ltd.Inventor: Yosuke Shimizu
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Patent number: 11394462Abstract: Systems and methods for providing an intuitive and semi-automated means of collecting and managing crowdsourced data via a crowdsourcing platform, and further leveraging the crowdsourced data to provide various features and services in the field of workplace and building automation and management.Type: GrantFiled: March 11, 2020Date of Patent: July 19, 2022Assignee: CrowdComfort, Inc.Inventors: B. Eric Graham, Galen C. Nelson, Chris Fuentes, Kevin Loos, Abdullah Daoud, Jeff McAulay
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Patent number: 11238847Abstract: Techniques disclosed herein enable training and/or utilizing speaker dependent (SD) speech models which are personalizable to any user of a client device. Various implementations include personalizing a SD speech model for a target user by processing, using the SD speech model, a speaker embedding corresponding to the target user along with an instance of audio data. The SD speech model can be personalized for an additional target user by processing, using the SD speech model, an additional speaker embedding, corresponding to the additional target user, along with another instance of audio data. Additional or alternative implementations include training the SD speech model based on a speaker independent speech model using teacher student learning.Type: GrantFiled: December 4, 2019Date of Patent: February 1, 2022Assignee: Google LLCInventors: Ignacio Lopez Moreno, Quan Wang, Jason Pelecanos, Li Wan, Alexander Gruenstein, Hakan Erdogan
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Patent number: 11164020Abstract: A biometric imaging device is provided with: placement unit that supports a biological object, imaging unit that takes images of the biological object, and determining unit that determines whether or not the biological object is placed on the placement unit, based on whether or not a feature of the biological object has changed at a place where the placement unit and the biological object are in contact, in the image(s).Type: GrantFiled: May 1, 2020Date of Patent: November 2, 2021Assignee: NEC CORPORATIONInventor: Teruyuki Higuchi
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Patent number: 11089437Abstract: Sensor data having values received from several sensors of a mobile device and response data associated with the sensor data may be used in the determination or training of a predictive model. Received sensor data may be input into the predictive model, and the output of the predictive model may be used in the selection and serving of content items to the mobile device. Data to effect presentation of the selected content item may be outputted to the mobile device to effect presentation. In some instances, the predictive model may be updated using the received plurality of values. The updated predictive model may be used in the selection of a subsequent content item for the mobile device. In other implementations, historical sensor data may be used with the set of received sensor data as input for the predictive model.Type: GrantFiled: August 21, 2018Date of Patent: August 10, 2021Assignee: Google LLCInventors: Lukasz Bieniasz-Krzywiec, Dariusz Leniowski, Venu Vemula
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Patent number: 11074916Abstract: The present disclosure provides an information processing system and an information processing method capable of auditing the utterance data of an agent more flexibly. In one example, an information processing system includes: a storage section that stores utterance data of an agent; a communication section that receives request information transmitted from a client terminal and requesting utterance data of a specific agent from a user; and a control section that, when the request information is received through the communication section, replies to the client terminal with corresponding utterance data, and in accordance with feedback from the user with respect to the utterance data, updates an utterance probability level expressing a probability that the specific agent will utter utterance content indicated by the utterance data, and records the updated utterance probability level in association with the specific agent and the utterance content in the storage section.Type: GrantFiled: July 22, 2020Date of Patent: July 27, 2021Assignee: SONY CORPORATIONInventor: Akihiro Komori
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Patent number: 10964323Abstract: An acquisition method is a method performed by an acquisition system in order to acquire a speech set in which three speeches are associated with one another used to generate a second speech made by a dialog system, based on a speech set in which three speeches are associated with one another, in response to a speech made by a human in response to a first speech made by the dialog system.Type: GrantFiled: May 19, 2017Date of Patent: March 30, 2021Assignees: NIPPON TELEGRAPH AND TELEPHONE CORPORATION, OSAKA UNIVERSITYInventors: Hiroaki Sugiyama, Toyomi Meguro, Junji Yamato, Yuichiro Yoshikawa, Hiroshi Ishiguro
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Patent number: 10791215Abstract: In some implementations, an utterance that requests a voice call is received, the utterance is classified as spoken by a particular known user, the particular known user is determined to be associated with a personal voice number, and in response to determining that the particular known user is associated with a personal voice number, the voice call is initiated with the personal voice number.Type: GrantFiled: May 16, 2018Date of Patent: September 29, 2020Assignee: GOOGLE LLCInventors: Vinh Quoc Ly, Raunaq Shah, Okan Kolak, Deniz Binay, Tianyu Wang
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Patent number: 10721305Abstract: A facility for presenting document contents is described. In an application, the facility receives a request to materialize particular document content. In response to receiving the request, further in the application, the facility causes the document content to be retrieved, and causes presentation code to present the retrieved document content; this presentation code is neither native to the application nor linked into the application to be executed.Type: GrantFiled: June 7, 2018Date of Patent: July 21, 2020Assignee: Microsoft Technology Licensing, LLCInventor: Christopher Lee Mullins
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Patent number: 10666799Abstract: Provided is an office receptionist system formed from a distributed set of system valets and a system concierge. The system valets record and pass human inquiries at various points of ingress and egress to the system concierge. The system concierge parses each inquiry, determines the type of inquiry being made, and further determines whether the inquiry provides sufficient information for the determined inquiry type. The sufficiency of the inquiry is determined from a rule set that further defines different data sources from which the system concierge obtains data elements for generating a response to the inquiry as well as the actions to perform as part of responding to the inquiry. The response is returned to the system valet originating the inquiry for playback thereon.Type: GrantFiled: June 20, 2017Date of Patent: May 26, 2020Assignee: OPENPATH SECURITY INC.Inventors: Alexander A. Kazerani, Robert J. Peters, Amir Reza Khakpour
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Patent number: 10657399Abstract: A biometric imaging device is provided with: placement unit that supports a biological object, imaging unit that takes images of the biological object, and determining unit that determines whether or not the biological object is placed on the placement unit, based on whether or not a feature of the biological object has changed at a place where the placement unit and the biological object are in contact, in the image(s).Type: GrantFiled: October 23, 2015Date of Patent: May 19, 2020Assignee: NEC CORPORATIONInventor: Teruyuki Higuchi
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Patent number: 10621975Abstract: Training a machine by a machine learning technique for recognizing speech utterance to determine language fluency level of a user. Native speaker recorded data and language specific dictionary of heteronyms may be retrieved. The native speaker recorded data may be parsed and the heteronyms from the native speaker recorded data may be isolated. Linguistic features from the native speaker recorded data including at least linguistic features associated with the heteronyms may be extracted, and a language dependent machine learning model is generated based on the linguistic features.Type: GrantFiled: November 20, 2017Date of Patent: April 14, 2020Assignee: International Business Machines CorporationInventors: David Millen, Livy Maria Real Coelho
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Patent number: 10614030Abstract: A digital assistant supported on a local device and/or a remote digital assistant service is disclosed herein. The device may interact with a user and perform various functions or tasks based on the user's input (e.g., web search, set calendar appointments, capture images or video). The digital assistant may identify and store artifacts associated with each action or function. Artifacts may include, for example, people in an image, search results from a web search, participants in a meeting, etc. Subsequently, the user may query the digital assistant for information about one of the artifacts, such as who the participants were in a meeting conducted the prior Thursday. The digital assistant can sift through the various artifacts and provide the user with the relevant information. Additionally, the digital assistant can suggest actions for the user based on the retrieved artifacts, such as to message one of the identified participants.Type: GrantFiled: June 2, 2017Date of Patent: April 7, 2020Assignee: Microsoft Technology Licensing LLCInventors: Reza Ferrydiansyah, Gurpreet Virdi, Richa Prasad, Steve Seixeiro, Robert Howard, III
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Patent number: 10604070Abstract: Disclosed is a method and apparatus of detecting an object approaching a vehicle, the method includes a user from the image, extracting feature points associated with the device or a portion of the user's body from the image of the user, detecting the object using a device based on the feature point, and issuing an alert of the approaching object.Type: GrantFiled: July 11, 2017Date of Patent: March 31, 2020Assignee: SAMSUNG ELECTRONICS CO., LTD.Inventors: YoungWan Seo, Baek Hwan Cho, Paul Barom Jeon
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Patent number: 10602046Abstract: A control method suitable for a mobile device comprising a camera includes operations as follows: obtaining a description of a first wireless device adjacent to the mobile device over a first wireless communication; capturing a first image of a physical environment by the camera; recognizing a first candidate object within the first image; matching the first candidate object with the description of the first wireless device; and in response to that the first candidate object matches with the description of the first wireless device and a first predetermined instruction is received by the camera, generating a first command according to the description of the first wireless device, wherein the first command is to be transmitted to the first wireless device over a second wireless communication for manipulating the first wireless device.Type: GrantFiled: May 15, 2018Date of Patent: March 24, 2020Assignee: HTC CorporationInventor: Sheng-Yang Pan
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Patent number: 10482428Abstract: A system that incorporates teachings of the present disclosure may include, for example, a metaphor engine having a controller, and a storage medium for storing instructions to be executed by the controller. The instructions, when executed by the controller, cause the controller to receive a measure of a mood of an individual, create a metaphor according to the measure of the mood of the individual, and present the metaphor to an entity requesting to interact with the individual. The measure of the mood can be synthesized from collected information associated with a behavior of the individual, and can indicate an availability of the individual and a receptiveness of the individual to accept a request to interact with an entity. Other embodiments are disclosed.Type: GrantFiled: March 10, 2009Date of Patent: November 19, 2019Assignee: SAMSUNG ELECTRONICS CO., LTD.Inventors: John Donovan, James C. Bedingfield, Sr., Barbara Roden
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Patent number: 10431203Abstract: Training a machine by a machine learning technique for recognizing speech utterance to determine language fluency level of a user. Native speaker recorded data and language specific dictionary of heteronyms may be retrieved. The native speaker recorded data may be parsed and the heteronyms from the native speaker recorded data may be isolated. Linguistic features from the native speaker recorded data including at least linguistic features associated with the heteronyms may be extracted, and a language dependent machine learning model is generated based on the linguistic features.Type: GrantFiled: September 5, 2017Date of Patent: October 1, 2019Assignee: International Business Machines CorporationInventors: David Millen, Livy Maria Real Coelho
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Patent number: 10417456Abstract: A device configured to implement multiple locks to increase security of assets associated with the device including an embedded system, a multi-lock mechanism configured to provide a plurality of locks to prevent an authorized access to the assets associated with the embedded system, each of the plurality of locks of the multi-lock mechanism having different lock parameters and each of the plurality of locks of the multi-lock mechanism having an different unlock parameters, a memory configured to securely store at least one of the lock parameters of the plurality of locks of the multi-lock mechanism, the memory further configured to securely store at least one of the unlock parameters of the multi-lock mechanism, and the embedded system further configured to provide access to the assets after each of the lock parameters of the plurality of locks of the multi-lock mechanism is provided the unlock parameters of the multi-lock mechanism.Type: GrantFiled: December 23, 2016Date of Patent: September 17, 2019Assignee: TracFone Wireless, Inc.Inventors: Shoaib S. Khan, Khurram Humayun Chawdhry
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Patent number: 10404847Abstract: A method, apparatus and computer readable medium.Type: GrantFiled: August 30, 2017Date of Patent: September 3, 2019Inventor: Amnon Unger
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Patent number: 10397151Abstract: A middleware messaging system is connected between user devices and content providers possibly through one or more networks. The middleware messaging system includes a coordination manager for coordinating partial messages transmitted between the user devices and the content providers. Partial messages received by the middleware messaging system from one or more sources through one or more channels. Partial messages that are associated with each other comprise a single context and as such are coordinated and transmitted to one or more destinations through one or more channels.Type: GrantFiled: November 16, 2017Date of Patent: August 27, 2019Assignee: III HOLDINGS 2, LLCInventors: Greg Gershman, Michael J. Miller, George Dardamanis
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Patent number: 10388282Abstract: Embodiments cover a voice command device and a server computing device that communicates with the voice command device. In one embodiment, a voice command device comprises a speaker, a microphone, a wireless communication module, and a processing device. The processing device is to scan for wireless advertising packets from a plurality of medical devices at an interval and detect a wireless advertising packet from a medical device of the plurality of medical devices as a result of the scanning. The processing device is further to receive medical data for a living entity from the medical device and send the medical data to a server computing device, wherein the server computing device is to generate a message associated with the medical data. The processing device is to receive the message and output the message via the speaker.Type: GrantFiled: January 25, 2017Date of Patent: August 20, 2019Assignee: CliniCloud Inc.Inventors: Hon Weng Chong, An Lin
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Patent number: 10341273Abstract: A middleware messaging system is connected between user devices and content providers possibly through one or more networks. The middleware messaging system includes a coordination manager for coordinating partial messages transmitted between the user devices and the content providers. Partial messages received by the middleware messaging system from one or more sources through one or more channels. Partial messages that are associated with each other comprise a single context and as such are coordinated and transmitted to one or more destinations through one or more channels.Type: GrantFiled: June 16, 2015Date of Patent: July 2, 2019Assignee: III HOLDINGS 2, LLCInventors: Greg Gershman, Michael J. Miller, George Dardamanis
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Patent number: 10277747Abstract: Systems and methods notify an individual when the start time of a scheduled conference call is approaching. The systems and methods may also automatically connect the individual to the conference call. The systems and methods may obtain information about one or more scheduled conference calls directly from the individual's electronic calendar. The systems and methods may also receive a request from an individual to be connected to a conference call, and then act to automatically connect the individual to the conference call using information obtained from the individual's electronic calendar.Type: GrantFiled: May 31, 2016Date of Patent: April 30, 2019Assignee: VONAGE BUSINESS INC.Inventors: Tzahi Efrati, Thomas Arthur Murphy
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Patent number: 10262329Abstract: Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a processing device of a computer may receive a notification of an occurrence of a trigger event after the occurrence of the trigger event, initiate an automated survey to be offered to the customer, conduct the automated survey with the customer, and receive survey result information from the customer in response to the automated survey.Type: GrantFiled: June 22, 2015Date of Patent: April 16, 2019Assignee: XPO LAST MILE, INC.Inventors: Karl Meyer, Jonathan Turner
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Patent number: 10229681Abstract: An electronic robot device is provided which includes a body, a rotatable head physically connected with the body, a plurality of microphones arranged in the body or the head, a processor electrically connected with the plurality of microphones and configured to control rotation of the head, and a memory electrically connected with the processor, wherein the processor is configured to control the head to face a first direction in response to a first wakeup signal received from the first direction, if a second wakeup signal is received from a second direction while a first command received from the first direction is processed, store information on the second direction in the memory, if the first command is completely processed, control the head to face the second direction, and process a second command received from the second direction.Type: GrantFiled: January 20, 2017Date of Patent: March 12, 2019Assignee: Samsung Electronics Co., LtdInventors: Yo Han Lee, Jin Gil Yang, Jae Seok Joo, Chi Hyun Cho, Chang Ryong Heo
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Patent number: 10217455Abstract: A method of building a database for a linguistic recognition device is provided The method includes storing common linguistic model data configured to infer a word or a sentence from a character acquired by recognizing a language input by a user in a storage section of a linguistic recognition device, collecting recognition-related information related to the user after storing the common linguistic data, and analyzing the collected recognition-related information to be stored as individual linguistic model data.Type: GrantFiled: April 28, 2017Date of Patent: February 26, 2019Assignee: Samsung Electronics Co., Ltd.Inventors: Kyung-sun Cho, Young-Il Choi
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Patent number: 10210483Abstract: A user creates appointments by selecting dates on a displayed calendar. A pattern may be automatically detected in response to the user selecting calendar dates on the calendar. For example, a pattern may automatically be detected when a user selects two Mondays in a row when selecting appointment dates. In response to automatically detecting a pattern, a list of recurring appointments is automatically created. The automatically created appointments may be shown on the calendar. The automatically created appointments may also be shown in a list of an appointment user interface. A user may interact with the appointments in the appointment user interface. For example, a user may select one of the displayed appointments from the list and change appointment information related to the selected appointment. A start date and an end date may also be specified using the appointment user interface.Type: GrantFiled: June 10, 2013Date of Patent: February 19, 2019Assignee: MICROSOFT TECHNOLOGY LICENSING, LLCInventors: Jenny Liu, Jackson Thompson, Protik Hossain, Choon-mun Hooi, Brian Tsang, Jonathan Cadiz
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Patent number: 10177927Abstract: A portable terminal and a method for controlling an external apparatus thereof are provided. The method for controlling an external apparatus of a portable terminal according to an embodiment of the present disclosure includes display, when an application to perform chatting with a user of another portable terminal is executed, a chatting screen including at least one icon corresponding to an external apparatus, obtaining, when one of the at least one icon is selected, information regarding an external apparatus corresponding to the selected one icon, and transmitting the information regarding the external apparatus to the other portable terminal.Type: GrantFiled: July 9, 2014Date of Patent: January 8, 2019Assignee: Samsung Electronics Co., Ltd.Inventors: Jee-hyeok Kim, Young-jin Kim
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Patent number: 10158762Abstract: Systems and methods notify an individual when the start time of a scheduled conference call is approaching. The systems and methods may also automatically connect the individual to the conference call. The systems and methods may obtain information about one or more scheduled conference calls directly from the individual's electronic calendar. The systems and methods may also receive a request from an individual to be connected to a conference call, and then act to automatically connect the individual to the conference call using information obtained from the individual's electronic calendar.Type: GrantFiled: May 31, 2016Date of Patent: December 18, 2018Assignee: Vonage Business Inc.Inventors: Sanjay Srinivasan, Antonio Hung, IV, Tzahi Efrati
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Patent number: 10147417Abstract: A speech recognizer performs speech recognition on a spoken name supplied by a user, producing a list of possible matches and corresponding confidence scores, by comparing a packetized voice stream of a spoken name to a plurality of stored phonemes that represent users' text names. If the top scoring match for a spoken name does not correctly identify the spoken name or if the spoken name's confidence score is below a first threshold, the user name is flagged to the system administrator as having a potential speech recognition problem. The results of the speech recognition are used to suggest names whose spelling may need to be adjusted to resolve the speech recognition problem. During production, a low threshold for rejecting speech recognition results can be adjusted downwards for names that produced low scores during testing. Heuristics are presented for re-testing only a subset of names when the set of names is changed.Type: GrantFiled: October 3, 2016Date of Patent: December 4, 2018Assignee: Avaya Inc.Inventors: Lin Lin, Ping Lin
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Patent number: 10075578Abstract: Provided are a system and method of providing a voice-message call service. A mobile device that performs a call with an external mobile device comprises a control unit configured to obtain text, the text converted from voice data that is exchanged between the mobile device and the external mobile device, during the call between the mobile device and the external mobile device, and obtain input text input to the mobile device and provided text that is received from the external mobile device; and a display unit configured to arrange the text, the input text, and the provided text and display the arranged text, input text, and provided text on a screen of the device, during the call between the mobile device and the external mobile device.Type: GrantFiled: July 31, 2017Date of Patent: September 11, 2018Assignee: SAMSUNG ELECTRONICS CO., LTD.Inventors: Hong-chul Kim, Seon-ae Kim, Hyun-jae Shin
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Patent number: 10038785Abstract: A system for recognizing processes performed by a call center agent during a session may receive input data from a screen recording system that includes a video signal representing a plurality of frames from a time-series video recording or video stream of a desktop of a user electronic device. The system processes the video signal to identify one or more frames of interest from the plurality of frames. Each frame of interest includes a change in a layout of the corresponding one or more screens as compared to a preceding frame in the time-series video recording. The system automatically identifies actions performed by the call center agent that represent an interaction that the call center agent had with one or more screens corresponding to the frame of interest. The system generates an event log that includes a timeline depicting a visual representation of the identified actions.Type: GrantFiled: April 5, 2017Date of Patent: July 31, 2018Assignee: Conduent Business Services, LLCInventors: Wencheng Wu, Eric Michael Gross, Michael C. Mongeon, Jinhui Yao, Rakesh S. Kulkarni
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Patent number: 9996628Abstract: This disclosure includes, for example, methods and computer systems for providing audio-activated resource access for user devices. The computer systems may store instructions to cause the processor to perform operations, comprising capturing audio at a user device. The operations may also comprise using a speaker recognition system to identify a speaker in the transmitted audio and/or using a speech-to-text converter to identify text in the captured audio. The speaker identity or a condensed version of the speaker identity or other metadata along with the speaker identity may be transmitted to a server system to determine a corresponding speaker identity entry. The operations may also comprise receiving a resource corresponding to the identified speaker entry in the server system.Type: GrantFiled: June 29, 2012Date of Patent: June 12, 2018Assignee: VERISIGN, INC.Inventors: Harshini Ramnath Krishnan, Andrew Fregly
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Patent number: 9998598Abstract: A system for recognizing processes performed by a call center agent during a session may collect input data by initiating a screen capture logging thread to capture screen shots of a desktop of the electronic device during a session. The system analyzes the input data to generate one or more events, generates a mid-level event log comprising one or more of the events, and performs action recognition on the mid-level event log to ascertain one or more actions that were performed within the one or more graphical user interfaces by the call center agent during the session.Type: GrantFiled: April 5, 2017Date of Patent: June 12, 2018Assignee: Conduent Business Services, LLCInventors: Rakesh S. Kulkarni, Wencheng Wu, Jagadeesh Chandra Bose Rantham Prabhakara, Eric Michael Gross, Jinhui Yao, Isaiah Lorenzo Simmons, Jr., Michael C. Mongeon, Madhavi Bangalore Shankara Narayana, Jennifer Watts-Perotti, Yasmine Charif, Tanvi Himanshubhai Shah
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Patent number: 9947363Abstract: A method for voice recording and an electronic device thereof are provided. The method includes determining a voice recording mode from among a plurality of voice recording modes, determining a voice beamforming direction according to the determined voice recording mode, and recording voice signals based on the determined voice beamforming direction.Type: GrantFiled: August 25, 2014Date of Patent: April 17, 2018Assignee: Samsung Electronics Co., Ltd.Inventors: Joo-Hyun Moon, Eung-Ha Kim, Tai-Hyung Kim
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Patent number: 9904500Abstract: A software environment for kinetic artwork choreography, employing video as the controlling data stream, and conveniently allowing fine-grained manipulation of motors, lights, and other diverse artwork elements. Choreography video may derive from a file, camera, network, streaming screen capture, etc. Using the latter functionality, choreographies may be created interactively using standard, user-familiar, video/animation creation tools, thereby providing a rich graphical interface and many WYSIWIG (What You See Is What You Get) elements. Mappings from video frame pixel content to particular outputs such as color, rotation angle, artwork device element identifier, etc., are configured through flexible templates and configuration files.Type: GrantFiled: June 17, 2015Date of Patent: February 27, 2018Inventor: David Milton Durlach
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Patent number: 9883035Abstract: A system for recognizing processes performed by a call center agent during a session collects from one or more input devices in communication with the electronic device, input data that includes data pertaining to one or more interactions that a call center agent has with one or more programs running on the electronic device that cause one or more graphical user interfaces to be displayed on a desktop of the electronic device during a session. The system analyzes the input data to generate one or more events and a mid-level event log having one or more of the events, and performs action recognition on the mid-level event log to ascertain one or more actions that were performed within the one or more graphical user interfaces by the call center agent during the session.Type: GrantFiled: April 5, 2017Date of Patent: January 30, 2018Assignee: Conduent Business Services, LLCInventors: Rakesh S. Kulkarni, Wencheng Wu, Jagadeesh Chandra Bose Rantham Prabhakara, Eric Michael Gross, Jinhui Yao, Isaiah Lorenzo Simmons, Jr., Michael C. Mongeon, Madhavi Bangalore Shankara Narayana, Jennifer Watts-Perotti
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Patent number: 9860355Abstract: A computer detects a connected voice or video call between participants and records a brief media sample. Speech recognition is utilized to determine when the call is connected as well as to transcribe the content of the audio portion of the media sample. The recorded media sample and transcribed content is associated with the connected voice or video call such that a user may reference it at a later point. The computer additionally suggests creating or editing contact information associated with the participants of the connected voice or video call based on the transcribed content.Type: GrantFiled: November 23, 2015Date of Patent: January 2, 2018Assignee: International Business Machines CorporationInventors: Ramakrishna J. Gorthi, Chandrajit G. Joshi, Romil J. Shah
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Patent number: 9830589Abstract: A method for facilitating mobile device payments, multimedia capture, calling, and messaging may include providing a payment, multimedia capture, calling, and messaging interface on a display of a mobile and wearable device and sensing a haptic input of the user via the haptic control associated with one touch payment, one tap payment, and one touch service. In response to the haptic input, a cloud-based application associated with the mobile and wearable device may be activated. The haptic input may be analyzed to determine a duration of the haptic input. Based on the duration of the haptic input, an operation may be selected from the list of predetermined operations to be performed by the cloud-based application. The predetermined operations include at least a payment operation, a multimedia capture operation, a calling operation, and a messaging operation. The method may include operably connecting the mobile and wearable device to a cloud storage.Type: GrantFiled: May 8, 2017Date of Patent: November 28, 2017Inventor: Zhou Tian Xing
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Patent number: 9774719Abstract: An outgoing call control method for an in-vehicle head unit equipped with a voice recognition function includes connecting Bluetooth communication with a user device when vehicle is powered on. Whether or not an existing voice recognition database is present is checked. Phone book information is downloaded from the user device through the connected Bluetooth communication. Voice recognition for an outgoing call is performed using the existing voice recognition database during download of the phone book information if the existing voice recognition database is present.Type: GrantFiled: December 19, 2016Date of Patent: September 26, 2017Assignee: HYUNDAI MOTOR COMPANYInventors: Jae Min Joh, Kyu Seop Bang, Soon Kwon Paik, Kyung Chul Lee, Woo Young Kwak
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Patent number: 9754590Abstract: A system and method for facilitating user interaction with a voice application. A VoiceXML browser runs locally on a mobile device. Supporting components, such as a Resource Manager, a Call Data Manager, and a MRCP Gateway Client support operation of the VoiceXML browser. The Resource Manager servers either those files stored locally on the mobile device, or files accessible via a network connection using the wireless or mobile broadband capabilities of the mobile device. The Call Data Manager communicates call-specific data back to the application's system of origin or another configured target system. The MRCP Gateway Client provides the VoiceXML browser with access to media resources via a MRCP Gateway Client.Type: GrantFiled: August 29, 2014Date of Patent: September 5, 2017Assignee: West CorporationInventor: Chad Daniel Fox
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Patent number: 9749583Abstract: This disclosure is directed to facilitating voice and video communication between users independent of a location or a device. A communication request can specify users, who may be identified and located in their respective environments. For example, users can be identified and located using facial recognition imaging techniques and/or by monitoring a radio frequency (RF) signal associated with a device that is carried or worn by a user. After determining a location of a user, individual devices can be configured as a functionally grouped device to allow the users to communicate. For example, capabilities of a television, microphone, speaker, and imaging device can be combined to allow a video communication between users. Further, as a user moves around his or her environment, the location of the user can be tracked and additional functionally grouped devices can be provided for seamless communication.Type: GrantFiled: March 31, 2016Date of Patent: August 29, 2017Assignee: Amazon Technologies, Inc.Inventors: Adam Barry Fineberg, Robert Franklin Ebert, Tarun Yohann Morton, Eric Peter Raeber, Miroslav Ristic
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Patent number: 9729640Abstract: An example method includes connecting, by wireless device, to a first network device, wherein the first network device provides a connection to a playback network; adding the connection via the first network device to a list of available network connections; sending, to a second network device via the first network device, command(s) to control playback by the second network device; identifying additional available connection(s) to the playback network within range of the wireless device, wherein the additional available connection(s) include a connection via the second network device; determining that the connection to the second network device is preferred over the connection via the first network device based on characteristic(s); based on the determination that the connection via the second network device is preferred, connecting to the playback network via the second network device; and sending, to the second network device, additional command(s) to control playback by the second network device.Type: GrantFiled: July 22, 2015Date of Patent: August 8, 2017Assignee: Sonos, Inc.Inventors: Michael Agerbak, Nicholas A. J. Millington, Jeffrey Peters, Steven R. Beckhardt
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Patent number: 9712623Abstract: A client device may be used to initiate or answer calls using a host device connected to a network. For example, when a phone operating as a host device receives an incoming call from a network, the phone may communicate the presence of the incoming call to one or more client devices such as laptop, desktop, tablet, or wearable devices that are associated with the host device. When an answer call selection is made at a client, a call answered communication may be sent from the client device to the host device. The host device may then communicate with the network to connect the call to the host, and when the call is connected, the host may hand-off the call to the client that sent the call answered communication.Type: GrantFiled: September 2, 2014Date of Patent: July 18, 2017Assignee: Apple Inc.Inventors: Keith W. Rauenbuehler, Jason A. Bernardo, Nicholas M. Fraioli, Gurtej Singh Chandok, Christopher Garrido, Thomas Jansen
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Patent number: 9704479Abstract: A speech recognition device starts to generate dictionary data for each type of name based on name data and paraphrase data, and executes dictionary registration of the dictionary data. The speech recognition device obtains text information same as text information for generating the dictionary data last time. When back-up data corresponding to the last time text information is generated, the speech recognition device executes the dictionary registration of the dictionary data generated as the back-up data. Further, a dictionary data generation device executes the dictionary registration of the dictionary data based on given name data every time the dictionary data generation device completes generation of the dictionary data based on the given name data.Type: GrantFiled: January 29, 2013Date of Patent: July 11, 2017Assignee: DENSO CORPORATIONInventors: Hideaki Tsuji, Satoshi Miyaguni
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Patent number: 9699296Abstract: A wireless communication device may include logic configured to receive a voice request, wherein the voice request includes a request to access information stored in another wireless communication device, a request for device status information associated with the other wireless communication device, or a request to configure an alert trigger in the other wireless communication device; identify the other wireless communication device; convert the received voice request into a text request; send the text request to the other wireless communication device; and receive a response from the other wireless communication device, wherein the response includes the requested information stored in the wireless communication device, the requested device status information, or an indication that the requested alert trigger has been configured.Type: GrantFiled: December 28, 2015Date of Patent: July 4, 2017Assignee: Verizon Patent and Licensing Inc.Inventors: Masudur Rahman, Mohammad Raheel Khalid, Dayong He
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Patent number: 9628617Abstract: An outgoing call control method for an in-vehicle head unit equipped with a voice recognition function includes connecting Bluetooth communication with a user device when a vehicle is powered on. Whether or not an existing voice recognition database is present is checked. Phone book information is downloaded from the user device through the connected Bluetooth communication. Voice recognition for an outgoing call is performed using the existing voice recognition database during download of the phone book information if the existing voice recognition database is present.Type: GrantFiled: November 19, 2014Date of Patent: April 18, 2017Assignee: Hyundai Motor CompanyInventors: Jae Min Joh, Kyu Seop Bang, Soon Kwon Paik, Kyung Chul Lee, Woo Young Kwak
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Patent number: 9619200Abstract: An apparatus and method for executing a voice command in an electronic device. In an exemplary embodiment, a voice signal is detected and speech thereof is recognized. When the recognized speech contains a wakeup command, a voice command mode is activated, and a signal containing at least a portion of the detected voice signal is transmitted to a server. The server generates a control signal or a result signal corresponding to the voice command, and transmits the same to the electronic device. The device receives and processes the control or result signal, and awakens. Thereby, voice commands are executed without the need for the user to physically touch the electronic device.Type: GrantFiled: May 28, 2013Date of Patent: April 11, 2017Assignee: Samsung Electronics Co., Ltd.Inventors: Subhojit Chakladar, Sang-Hoon Lee, Hee-Woon Kim