Abstract: Method of filtering undesirable incoming telephone calls, in which a decision to block a call or to transmit it is based both on the caller's number and on analysis of the caller's voice.

Abstract: A residential gateway has a first, wired data connection and a second, wireless data connection. At least the second data connection connects to a network node which at least temporarily maintains simultaneous connections to at least one residential gateway and at least one mobile station. The residential gateway is communicatively connected to a load balancing controller. A method of operating the residential gateway for controlling load balancing comprises the residential gateway sending a registration request to the load balancing controller. The registration request comprises an identification of the residential gateway and an identification of the network node to which the residential gateway is communicatively connected. The residential gateway receives a listening address from which it receives load balancing control messages, and listens for load balancing control messages from the listening address.

Abstract: A method and an apparatus for processing voice data. A specific implementation of the method includes: receiving voice data sent by a user terminal; extracting a voiceprint characteristic vector in the voice data; matching the voiceprint characteristic vector with a registered voiceprint vector prestored by the user, and generating a matching degree between the voiceprint characteristic vector and the registered voiceprint vector; determining whether the matching degree is greater than or equal to a preset update threshold; and updating the registered voiceprint vector by using the voiceprint characteristic vector and the voice data in response to determining that the matching degree is greater than or equal to the preset update threshold. This implementation enhances accuracy of a registered voiceprint vector of a user.

Abstract: The disclosure discloses a user biological feature authentication method and system. The method includes the following: a client sends an authentication request to a server; the client receives a speech password; acquires speech information and a face image of a user to be authenticated; the client judges whether the speech information is the same as the speech password, and judges whether the face image is valid; the client associates a speech information fragment to the face image under the condition that a judgment result is YES; the client calculates a digest value of the speech password, the speech information, a target image, associated information and a first moment; and the client sends an authentication content to the server. By the disclosure, the effect of improving ID authentication security in a biological feature recognition process is further achieved.

Abstract: Approaches for recording and playing back a portion of a telephone call are provided. An approach includes establishing a subscriber of a recording and play back service. The approach includes recording, by a computing device, a portion of a conversation of the subscriber that occurs in a call between a first telephone and a second telephone. The approach additionally includes storing, by the computing device, the portion of the conversation when the call ends. The approach further includes analyzing, by the computing device, the stored portion of the conversation to detect predefined keywords. The approach also includes automatically providing the subscriber with an option to play back the stored portion of the conversation when at least one of the predefined keywords is detected during the analyzing.

Abstract: Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.

Abstract: Analog signals are received from a sound transducer. The analog signals are converted into digitized data. A determination is made as to whether voice activity exists within the digitized signal. Upon the detection of voice activity, an indication of voice activity is sent to a processing device. The indication is sent across a standard interface, and the standard interface is configured to be compatible to be coupled with a plurality of devices from potentially different manufacturers.

Abstract: A user seeking information relevant to the purchase of a home improvement product or other product submits a query to an automated system. The system transforms the user's voice query into a text statement and searches a knowledge base for candidate responses. Quality scores for the candidate responses are determined. If no candidate response having at least a minimum quality score is identified, the query is sent to a second device associated with an agent. The agent response is provided to the user and stored in the knowledge base for future use.

Abstract: Click logs are automatically mined to assist in discovering candidate variations for named entities. The named entities may be obtained from one or more sources and include an initial list of named entities. A search may be performed within one or more search engines to determine common phrases that are used to identify the named entity in addition to the named entity initially included in the named entity list. Click logs associated with results of past searches are automatically mined to discover what phrases determined from the searches are candidate variations for the named entity. The candidate variations are scored to assist in determining the variations to include within an understanding model. The variations may also be used when delivering responses and displayed output in the SLU system. For example, instead of using the listed named entity, a popular and/or shortened name may be used by the system.

Abstract: The speaker identification system has a voice acquisition unit that acquires voice information of a speaker, and a database management unit that determines whether or not the speaker corresponding to the acquired voice information matches a speaker corresponding to registered voice information in connection with content information on a content, that acquires content information on the content displayed on a device at the time of acquisition of the voice information and stores the acquired content information in connection with the registered voice information in a case where it is determined that the speaker corresponding to the acquired voice information matches the speaker corresponding to the registered voice information, and that stores the acquired voice information in the database as registered voice information in a case where it is determined that the speaker corresponding to the acquired voice information does not match the speaker corresponding to the registered voice information.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.

Abstract: A third-party profile service based on a proxy server model is described, where a user's profile service resides at a URL, in contrast to a profile service that requires federation identity. A profile service is provided that augments location-based services offered by service providers targeting mobile users via, for example, wireless and Wifi Networks. Additional personalization is driven by identity/profile services. Participants in the scenario are not required to share an identity or profile (i.e., static federation is not required). The user establishes a single profile with a trusted provider, hands-off solicitations to a profile agent that operates on behalf of the user to apply policies and preferences. The agent also provides privacy and anonymity (opaqueness).

Abstract: In one example, documents that are examined by a search process may be scored in a manner that is specific to a domain. A domain may be a substantive area, such as medicine, sports, etc. Different scoring approaches that take aspects of the domain into account may be applied to the documents, thereby producing different scores than might have been produced by a simple comparison of the terms in the query with the terms in the documents. These domain-based approaches may take a query into account in scoring the documents, or may be query-independent. Each approach may be implemented by a scorer. The combined output of the scorers may be used to generate a score for each document. Documents then may be ranked based on the scores, and search results may be provided.

Abstract: In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services.

Abstract: A method for speaker verification is disclosed. The method comprises using at least one hardware processor for: providing a development set comprising multiple voice samples of multiple speakers uttering a predefined development text, prompting a test text to a target speaker, wherein the test text is different from the development text, and recording a test sample of the target speaker uttering the test text, synthesizing a set of artificial voice samples based on the multiple voice samples, wherein each of the artificial voice samples simulates a different speaker of the multiple speakers uttering the test text, and verifying an identity of the target speaker based on the set of artificial voice samples and on the test sample of the target speaker.

Abstract: Techniques (300, 400, 500) and apparatuses (100, 200, 700) for recognizing accented speech are described. In some embodiments, an accent module recognizes accented speech using an accent library based on device data, uses different speech recognition correction levels based on an application field into which recognized words are set to be provided, or updates an accent library based on corrections made to incorrectly recognized speech.

Abstract: Methods, systems, computer-readable media, and apparatuses for utilizing voice biometrics to prevent unauthorized access are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may evaluate the voice biometric confidence score in combination with one or more other factors to identify an attempt to access an account without authorization.

Abstract: A third party verification system, method, and computer readable medium comprising a response unit in communication with at least a first party, said response unit configured to automatically elicit information in the form of a dual tone multi-frequency (DTMF) response from the at least first party providing evidence of consent granted by the at least first party to enter into at least one transaction with at least a second party, and a print server in communication with said response unit, said print server configured to receive and store said information to provide a record for third party verification that the at least first party consented to enter into the at least one transaction with the at least one second party.

Abstract: An interactive presentation environment for eMeetings or the like that provides participants with more control over what they see and hear. The interactive presentation environment may comprise a meeting recorder adapted to create a recording of a live meeting and a navigation control for selecting a portion of the recording to view during the live meeting. The interactive presentation environment may further comprise a timeline control containing a first graphical indicator associated with a live position and a second graphical indicator associated with a current position, a bookmark control adapted to mark a portion of the recording for archiving, and a display operatively connected to the meeting recorder and the navigation control.

Abstract: Approaches for recording and playing back a portion of a telephone call are provided. An approach includes establishing a subscriber of a recording and play back service. The approach includes recording, by a computing device, a portion of a conversation of the subscriber that occurs in a call between a first telephone and a second telephone. The approach additionally includes storing, by the computing device, the portion of the conversation when the call ends. The approach further includes analyzing, by the computing device, the stored portion of the conversation to detect predefined keywords. The approach also includes automatically providing the subscriber with an option to play back the stored portion of the conversation when at least one of the predefined keywords is detected during the analyzing.

Abstract: Systems and methods are provided for scoring non-native, spontaneous speech. A spontaneous speech sample is received, where the sample is of spontaneous speech spoken by a non-native speaker. Automatic speech recognition is performed on the sample using an automatic speech recognition system to generate a transcript of the sample, where a speech recognizer metric is determined by the automatic speech recognition system. A word accuracy rate estimate is determined for the transcript of the sample generated by the automatic speech recognition system based on the speech recognizer metric. The spontaneous speech sample is scored using a preferred scoring model when the word accuracy rate estimate satisfies a threshold, and the spontaneous speech sample is scored using an alternate scoring model when the word accuracy rate estimate fails to satisfy the threshold.

Abstract: The invention refers to a method of generating a means and/or status which is temporarily limited and/or usage limited and allows access to a service which has access restrictions, the method being carried out in a computing system and comprising the steps of establishing a telecommunications connection such that an audio call as for example a telephone call, within the telecommunications connection is preferably initiated by a person; determining biometric data of a specific person such as for example voice information; receiving data such as a voice utterance from the person which is connected by the telecommunications connection; verifying that the received data and the determined biometric data fit; and generating the means and/or status which is temporarily limited and/or usage limited after the verifying step.

Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.

Abstract: Embodiments of techniques or systems for fraud detection are provided herein. A communication may be received where the communication includes one or more voice signals from an individual. Frequency responses associated with these voice signals may be determined and analyzed and utilized to determine whether or not potential fraudulent activity is occurring. For example, if a frequency response is greater than a frequency threshold, potential fraudulent activity may be determined. Further, frequency responses may be cross referenced with voice biometrics, voice printing, or fraud pathway detection results. In this way, voice stress or frequency responses may be utilized to build other databases related to other types of fraud detection, thereby enhancing one or more aspects of fraud detection. For example, a database may include a voice library, a pathway library, or a frequency library which include characteristics associated with fraudulent activity, thereby facilitating identification of such activity.

Abstract: A telecommunications system for use in a secure facility such as a jail, prison or the like. The systems, devices and methods disclosed provide telecommunications, email, other messaging, financial services, vending, and commissary or canteen services for inmates of a secure facility with respect to family, friends and others. The system includes a phone server adapted to be communicatively connected to an external service provider; a monitoring station communicatively connected to the phone server; an account manager server communicatively connected to the phone server, and at least one telecommunications device disposed at the secure facility for use by the inmate and which is communicatively connected to the phone server. A method of telecommunicating, including receiving incomming calls at the secure facility, via the system is also disclosed.

Abstract: Features are disclosed for automatically identifying a speaker. Artifacts of automatic speech recognition (“ASR”) and/or other automatically determined information may be processed against individual user profiles or models. Scores may be determined reflecting the likelihood that individual users made an utterance. The scores can be based on, e.g., individual components of Gaussian mixture models (“GMMs”) that score best for frames of audio data of an utterance. A user associated with the highest likelihood score for a particular utterance can be identified as the speaker of the utterance. Information regarding the identified user can be provided to components of a spoken language processing system, separate applications, etc.

Abstract: A computer-implemented method and system for authenticating identification of a customer during interaction with a company representative. Data is received and stored relating to the customer at a computer. The data includes one or more identification attributes associated with the customer and one or more authentication data attributes associated with the customer. An interaction is commenced between the customer and the company representative. Captured is one or more identification attributes and authentication data attributes relating to customer from the interaction between the customer and the company representative. The customer is identified by matching a captured identification attribute with a stored identification attribute. The customer is authenticated by matching a captured authentication data attribute with a like stored authentication data attribute associated with the identified customer.

Abstract: A self-adaptive intelligent voice device and method, wherein the device includes a voice recognizing module (101), a recognition result processing module (102), a voice broadcasting module (103), and a broadcast voice parameter generating module (104), and the broadcast voice parameter generating module (104) is configured to acquire extracted voice parameters from the voice recognizing module (101), and generate broadcast voice parameters according to the extracted voice parameters and a default policy, and input the broadcast voice parameters to the voice broadcasting module (103), the abovementioned technical solution enables the broadcast voice more closely matching a user's voice.

Abstract: An embodiment of the invention provides a method of preparing for speaker authentication. The method includes: receiving speech data that represents an utterance made by a user; extracting side information; examining the side information to determine whether to allow speaker model training using the speech data; and generating a feedback message for the user based on the side information if speaker model training using the speech data is not allowed; wherein the feedback message contains a message indicating at least a condition of the side information comprising calendar data to the user.

Abstract: A data channel transmission can be used to authenticate a voice channel transmission. A third party trusted authentication server can be used to authenticate the identity of one or more parties to a call where at least one of the parties to the call is using a mobile device. A PKI authentication methodology or other symmetric or asymmetric encryption/decryption methodology can be used in a mobile network environment to identify and authenticate a first user to a second user. The authentication request sent to the third party trusted server can be encrypted, signed and transmitted over a data channel (such as an internet connection or SMS or MMS connection), concurrent with the voice channel transmission. In response to validation by the third party trusted server, the third party trusted server can send an authentication indication to the second user's device, which can display identification information and other (optional) data associated with the first user.

Abstract: A system for remotely and interactively controlling visual and multimedia content displayed on and rendered by a web browser using a telephony device. In particular, the system relates to receiving a voice input (e.g., dual tone multi-frequency DTMF input, spoken input, etc.) from a telephony device (e.g., a landline, a cellular telephone, or other system with telephone functionality, etc.) via a wide-area network to an intermediary computer that is configured to control the rendering of one or more web pages (or other web data) by a standard web browser.

Abstract: A method for controlling a mobile phone to be mute through flip, and a mobile phone are provided. The method comprises, when a mobile phone receives a call, detecting a situational pattern of the mobile phone. If the situational pattern is a ringing pattern, the method includes controlling a front-facing camera to acquire image data every preset time and if the current image data is representative of an all-black image and image data acquired in the previous time is not representative of an all-black image, switching the situational pattern of the mobile phone into a mute pattern and controlling the front-facing camera to stop acquiring image data. By means of the present invention, a user can conveniently and quickly switch a situational pattern of a mobile phone into a mute pattern by simply flipping over the user's mobile phone.

Abstract: A computer system and method for performing predictive analytics on telematics data regarding an entity. The computer system having a memory configured to store instructions and a processor disposed in communication with the memory. The processor upon execution of the instructions is configured to receive telematics data regarding an entity and analyze the received telematics data to identify a pattern of behavior. A behavioral conclusion and/or meaning is then determined for the entity based on analysis of the received telematics data.

Abstract: Methods and systems for customer administered calling controls in an institutional setting comprising receiving customer control information from a customer outside of an institution where the customer control information comprising one or more control mechanisms and providing a resident of the institution, through a telephone network, phone services subject to the one or more control mechanisms.

Abstract: Disclosed herein are systems, methods, and computer-readable storage media for improving automatic speech recognition performance. A system practicing the method identifies idle speech recognition resources and establishes a supplemental speech recognizer on the idle resources based on overall speech recognition demand. The supplemental speech recognizer can differ from a main speech recognizer, and, along with the main speech recognizer, can be associated with a particular speaker. The system performs speech recognition on speech received from the particular speaker in parallel with the main speech recognizer and the supplemental speech recognizer and combines results from the main and supplemental speech recognizer. The system recognizes the received speech based on the combined results. The system can use beam adjustment in place of or in combination with a supplemental speech recognizer.

Abstract: A system and method for authenticating a candidate user accessing a host computing device as an authentic user is provided. The host computing device is in communication with an authenticating computing device. The method includes receiving, by the authenticating computing device, a request to authenticate the candidate user as an authentic user. The authentication request includes a user identifier. The method also includes retrieving, by the authenticating computing device, transaction data including payment transactions performed by the authentic user based on the user identifier. The method also includes generating, by the authenticating computing device, a challenge question and a correct answer based on the transaction data associated with the authentic user, and transmitting the challenge question for display on a candidate user computing device used by the candidate user.

Abstract: An unsupervised acoustic modeling service for speech recognition is disclosed. A computing device may be present in a listening zone, such as a household or office, and may receive an audio signal that may include speech. In some instances, the speech is not directed to the computing device. Speech recognition results may be generated from the audio signal, using an acoustic model, and the results used to update the acoustic model. For example, the acoustic model may be updated to reflect a particular speaker's pronunciation of certain sound units, such as phonemes. By using speech that is not necessarily directed to the computing device, more data may be available for updating an acoustic model.

Abstract: A method is provided for a dynamic trust score for evaluating ongoing online relationships. By considering a plurality of user data variables and using validation data from internal and external database sources, a trust score with a high degree of confidence may be provided for establishing and verifying online relationships. Since the trust score may be dynamically recalculated periodically or on demand, the trust score may also validate over continuing periods of time, as opposed to conventional verification systems that only validate at a single point in time. Thus, a higher degree of safety, reliability, and control is provided for online services directed towards children or other user classes that may require greater protection.

Abstract: A method and system for facilitating user access to services through a wireless device of a user, involves recommending to a user a subset of services from a plurality of services available to the user in which each recommended service of the subset has at least one voice short-cut associated therewith, and selecting a service to be accessed through the user's wireless device from the subset of services according to a voice command by the user corresponding to the voice short-cut of the service.

Abstract: A computer readable storage medium embodies instructions that, when executed by a processor, cause the processor to perform a method including receiving a natural language request corresponding to an audio input associated with a user. The computer-readable storage medium further embodies instructions that, when executed, cause the processor to retrieve account information associated with the user from a domain-specific data source through a network based on the natural language request using an application configurable retrieve account data from selected ones of a plurality of domain-specific data sources, process the account information based on the natural language request to produce output information, and provide the output information to an output interface.

Abstract: A system and method for a caller identification voice announce. The caller identification voice announce is associated with a calling party. An identifier of an incoming calls is translated to the associated caller identification voice announce. The caller identification voice announce associated with the calling party is played in response to receiving the incoming call from the calling party.

Abstract: The present invention provides a method and an apparatus for converting text information. The method includes: receiving, by a first terminal, a call or data from a second terminal; obtaining, by the first terminal, according to a mapping relationship between identification information of the second terminal and voice characteristic parameters of an user of the second terminal, the voice characteristic parameters of the user of the second terminal corresponding to the identification information of the second terminal when the first terminal is in a working mode of text-to-voice conversion; and converting, by the first terminal, related text information about the call or data to audio information with the voice characteristic parameters of the user of the second terminal.

Abstract: Systems and methods for recycling contact numbers are presented. A service provider receives a disconnect request for a device associated with a contact number. The system retrieves and stores the device's contact list and/or communication history. One or more messages are created and stored. The contact number is placed in a pool of recycled numbers and mapped to the stored information, and may later be assigned to a second device. Subsequently, when a call is made over the service provider's network, the called number is compared with numbers in the pool. If a match is found, the system retrieves the stored contact list and/or communication history, and compares the calling number to numbers in the contact list and/or communication history. If a match is found, the system retrieves and plays the message to inform the calling party that the number they are trying to reach has been re-assigned.

Abstract: A method and system for authenticating a user seeking access to a secured system in a public area. Access is granted when a user demonstrates sufficient knowledge of the user's personal characteristics stored in the system. The user initiates the access process by tapping into the stored characteristics without overtly stating information that may be overheard. The user statements reflect an awareness about the categories of user uniqueness without divulging details. The system response statements act to elicit further information from the user for response and the response statements are scored. After a cumulative score threshold is met, the user is granted access.

Abstract: Method of unlocking an electronic device includes outputting a first portion of a predetermined video file, on a display device of the electronic device when the electronic device is locked. A second portion of the predetermined video file is outputting when a first time length of a detected microphone signal is greater than a first predetermined duration. The electronic device is unlocked when a second time length of the detected microphone signal is greater than a second predetermined duration, while the second portion of the predetermined video file is outputting.

Abstract: A multi-party conversation analyzer and logger uses a variety of techniques including spectrographic voice analysis, absolute loudness measurements, directional microphones, and telephonic directional separation to determine the number of parties who take part in a conversation, and segment the conversation by speaking party. In one aspect, the invention monitors telephone conversations in real time to detect conditions of interest (for instance, calls to non-allowed parties or calls of a prohibited nature from prison inmates). In another aspect, automated prosody measurement algorithms are used in conjunction with speaker segmentation to extract emotional content of the speech of participants within a particular conversation, and speaker interactions and emotions are displayed in graphical form.

Abstract: A wireless communication device that accepts recorded audio data from an end-user. The audio data can be in the form of a command requesting user action. The audio data is reduced to a digital file in a format that is supported by the device hardware. The digital file is sent via wireless communication to at least one server computer for further processing. The command includes a unique device identifier that identifies the wireless communication device. The server computer determines required additional processing for the command based on the unique device identifier. The server computer constructs an application command based on the processed command, and transmits the application command to the wireless communication device. The application command includes at least one instruction that causes a corresponding application on the wireless communication device to execute the application command.

Abstract: Methods, systems, and apparatuses are described for performing speaker-identification-assisted speech processing in an uplink path of a communication device. In accordance with certain embodiments, a communication device includes speaker identification (SID) logic that is configured to identify the identity of a near-end speaker. Knowledge of the identity of the near-end speaker is then used to improve the performance of one or more uplink speech processing algorithms implemented on the communication device.

Abstract: A method for an auto answering function for use in a mobile terminal of a user including receiving an incoming call from a calling party, answering the incoming call when the mobile terminal is in an auto answering mode, providing a first audio output to the calling party when the calling party is identified as a target user, and receiving a first response input from the calling party after providing the first audio output. The method further includes modifying information of a first application of a plurality of applications based on the first response input, wherein the first application is identified based on content of the first response input.