Abstract: A custom call flow is implemented by receiving a sequence of user inputs provided as part of an interactive call between a caller requesting a service and a service provider that provides the service. The sequence of user inputs includes data path inputs, security inputs, and a termination input. The custom call flow is further implemented by identifying placement of the security inputs in the sequence, removing the security inputs from the sequence, and creating a custom sequence that includes the data path inputs, a placeholder representing the placement of the security inputs, and the termination input. The custom sequence utilizes the placeholder to prompt the caller to enter the security inputs at a location specified in the placeholder of the custom sequence. The custom call flow is invoked from the custom sequence received from the caller each time the caller initiates a request for the service.

Abstract: Disclosed are systems, methods, and computer readable media for tracking a person of interest. The method embodiment comprises identifying a person of interest, capturing a voiceprint of the person of interest, comparing a received voiceprint of a caller with the voiceprint of the person of interest, and tracking the caller if the voiceprint of the caller is a substantial match to the voiceprint of the person of interest.

Abstract: A method of authenticating an inbound caller in telephony applications. The method establishes a predetermined caller identification telephone number associated with a predetermined inbound caller identity from which inbound calls are permitted, retrieves a caller identification telephone number from an inbound caller, and then authenticates the inbound caller responsive to the caller identification telephone number matching the predetermined caller identification telephone number. A corresponding computer system and computer program product are also provided.

Abstract: A method includes receiving a communication from a party at a voice response system and capturing verbal communication spoken by the party. Then a processor creates a voice model associated with the party, the voice model being created by processing the captured verbal communication spoken by the party. The creation of the voice model is imperceptible to the party. The voice model is then stored to provide voice verification of the party during a subsequent communication.

Abstract: The disclosed embodiments include a method of initiating a call. The method includes receiving, at a network device over a first network, an identifier associated with a called party. The method determines a first security level associated with the first network and identifies a plurality of networks associated with the called party using the identifier. The method queries a database to determine a second security level for each network in the plurality of networks and automatically selects an identified network from the plurality of networks associated with the called party having the second security level at least equal to the first security level. The method completes a call to the called party using the identified network.

Abstract: A service that handles incoming telephone calls without bothering the telephone subscriber is disclosed. The service permits a call to go through to a subscriber if the service determines that the call is not unwanted and the caller has been unauthenticated. The authentication is based on challenging the caller to prove its identity rather than relying on caller ID displays. Prospective callers pre-register with the service providing caller account information. When a caller is issued a challenge, the caller may prove its authenticity by supplying the challenge back to the service along with its registered information.

Abstract: An electronic device sets an identifier for each contact stored in a phone book, automatically creates a short message which contains the identifier according to a preset message template, and sends the short message to a phone number of the contact to inform the contact of the identifier. In response to receiving a call from a contact, the device prompts the contact to input an identifier, and detects if one or more push-button signals have been received from the contact by a dual-tone multi-frequency (DTMF) decoder. If no push-button signal has been received, the device determines the contact fails validation. Otherwise, the DTMF decoder decodes the received one or more push-button signals to determine data information input by the contact, and then the device determines if the contact passes the validation by determining the data information matches an identifier of the contact that is stored in the phone book.

Abstract: An approach for providing speech recognition is disclosed. A name is retrieved from a user based on data provided by the user. The user is prompted for a name of the user. A first audio input is received from the user in response to the prompt. Speech recognition is applied to the first audio input using a name grammar database to output a recognized name. A determination is made whether the recognized name matches the retrieved name. If no match is determined, the user is re-prompted for the name of the user for a second audio input. Speech recognition is applied to the second audio input using a confidence database having entries less than the name grammar database.

Abstract: A management apparatus of a notification system includes an interface unit that communicates with a store terminal used for a predetermined site work process by a site worker and an IP telephone terminal used for IP phone call, which are located at one work site; an accepting unit that accepts an emergency notification to the site worker; a display control unit that displays and outputs the accepted emergency notification on the store terminal via the interface unit; and a calling unit that calls the IP telephone terminal via the interface unit to make the site worker recognize the emergency notification.

Abstract: A device for voice identification including a receiver, a segmenter, a resolver, two advancers, a buffer, and a plurality of IIR resonator digital filters where each IIR filter comprises a set of memory locations or functional equivalent to hold filter specifications, a memory location or functional equivalent to hold the arithmetic reciprocal of the filter's gain, a five cell controller array, several multipliers, an adder, a subtractor, and a logical non-shift register. Each cell of the five cell controller array has five logical states, each acting as a five-position single-pole rotating switch that operates in unison with the four others. Additionally, the device also includes an artificial neural network and a display means.

Abstract: A security method and system. The method includes receiving by a computing system, a telephone call from a user. The computing system comprises an existing password/passphrase and a pre-recorded voice sample associated with the user. The computing system prompts the user to enter a password/passphrase using speech. The computing system receives speech data comprising a first password/passphrase from the user. The computing system converts the speech data to text data. The computing system first compares the text data to the first password/passphrase and determines a match. The computing system compares the speech data to the pre-recorded voice sample to determine a result indicating whether a frequency spectrum associated with the speech data matches a frequency spectrum associated with the pre-recorded voice sample. The computing system transmits the result to the user.

Abstract: A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

Abstract: A method, a system and a computer program product for determining one or more characteristics of a caller, utilizing the biometric characteristics of the caller. One or more biometric characteristics are detected when a request to place an outgoing call to one or more destinations is received at a first telecommunication device. When the request to place an outgoing call is a verbal request, one or more biometric voice samples are obtained. The biometric voice samples comprise the biometric characteristics of the caller. The biometric characteristics are extracted from the biometric voice samples, encoded into a datagram, and transmitted from the first telecommunication device to the outgoing call destination (i.e. a second telecommunication device). When the biometric characteristics are analyzed at the second telecommunication device, a display is generated depicting the mood, gender, age, urgency or other characteristics of the caller associated with the incoming call.

Abstract: A method, system, and apparatus are used to contact an intended customer. In one embodiment, one or more notification details associated with an intended customer are received. The notification details may include at least a phone number and a name of the intended customer. Subsequently, a phone call to the intended customer is originated. One or more audio messages are played to a recipient of the phone call. Subsequently, one or more inputs from the recipient are received. Whether the recipient is the intended customer is determined based on the inputs provided. In one embodiment, the phone call is routed to an agent or an automated system if the recipient is the intended customer. In another embodiment, if the recipient is not the intended customer, the recipient may be prompted to provide availability information of the intended customer.

Abstract: An interactive voice access and notification method includes monitoring one or more notification events associated with one or more recipients identified by a user to detect a trigger of the notification event(s). The method also includes initiating a call to the recipient(s) in response to detecting the trigger of the notification event(s). The method also includes playing back an interactive audible notification message received from the user in response to confirming the recipient(s) are on the call. The method further includes sending a confirmation response to the user when a response from the recipient(s) to the interactive audible notification message triggers a confirmation response.

Abstract: Methods and systems for transcribing portions of a telephone conversation to text enables users to request transcription such as by pressing a button on a mobile device, with the request transmitted to a server including transcription software. The server transcribes some or all of the telephone conversation to text, and transmits the text to the mobile device. The text data may be scanned for selected information, and only the selected information transmitted to the mobile device. The selected information may be automatically stored in memory of the mobile device, such as in an address book.

Abstract: A communication network is disclosed that uses voice authentication to provide call control. The communication network includes a call control function, a voice collection system, a voice authentication system, and a permission system. The voice collection system collects voice samples of a first party during the call to a second party, and transmits the collected voice samples to the voice authentication system. The voice authentication system compares the collected voice samples to stored voice samples to determine the identity of the first party. The permission system determines whether the first party is authorized for the call based on the identity of the first party. The permission system generates results based on the determination and transmits the results to the call control function. The call control function then processes the results, and interrupts the call if the first party is not authorized.

Abstract: A communication system shares terminal identification information (TII) used for identifying a terminal that sends a spam phone call, with another communication system belonging to another network provider, and includes: a storage section that stores the TII of a terminal that sends a spam phone call; a transmission section that transmits the TII stored in the storage section to the other communication system; a reception section that receives the TII used for identifying the terminal that sends the spam phone call; a registration section that registers the TII received by the reception section in the storage section; and a spam phone call determination section that determines whether there is a match between terminal information indicating information of an outgoing call terminal that sends a connection request, and the TII stored in the storage section, thereby determining whether the outgoing call terminal sends a spam phone call.

Abstract: A method includes registering a voice of a party in order to provide voice verification for communications with an entity. A call is received from a party at a voice response system. The party is prompted for information and verbal communication spoken by the party is captured. A voice model associated with the party is created by processing the captured verbal communication spoken by the party and is stored. The identity of the party is verified and a previously stored voice model of the party, registered during a previous call from the party, is updated. The creation of the voice model is imperceptible to the party.

Abstract: Methods, apparatus and computer program products for automatically identifying a calling party using voice recognition. Voice recognition is the computing task of identifying or validating a person's identity using characteristics of their voice. A first voice record is obtained from an identifiable party and associated with a voice identifier. When a second voice record is received from a calling party, the voice in the second voice record is compared to the voice in the first voice record to determine the identity of the calling party. If the there is a match between the voice in the second voice record and the voice in the previously obtained first voice record, then the called party is notified of the identity of the calling party. A voice identifier, when available, is preferably displayed to the called party on a screen instead of caller ID information.

Abstract: Systems, methods, and programs for generating an authorized profile for a text communication device or account, may sample a text communication generated by the text communication device or account during communication and may store the text sample. The systems, methods, and programs may extract a language pattern from the stored text sample and may create an authorized profile based on the language pattern. Systems, methods, and programs for detecting unauthorized use of a text communication device or account may sample a text communication generated by the device or account during communication, may extract a language pattern from the audio sample, and may compare extracted language pattern of the sample with an authorized user profile.

Abstract: A system is provided for recognizing speech for searching a database. The system receives speech input as a spoken search request and then processes the speech input in a speech recognition step using a vocabulary for recognizing the spoken request. By processing the speech input words recognized in the speech input and included in the vocabulary are obtained to form at least one hypothesis. The hypothesis is then utilized to search a database using the at least one hypothesis as a search query. A search result is then received from the database and provided to the user.

Abstract: Methods for enabling enhanced call return in a communications network is disclosed. In some embodiments, the method includes receiving an incoming telephone call from a caller, wherein the incoming telephone call identifies a subscriber as a callee thereof; capturing caller-specific information for the caller, wherein the caller-specific information includes at least one of the name of the caller and the telephone number of the caller; and storing the caller-specific information into an intelligent peripheral (IP) within the network. Some embodiments of the methods include allowing the subscriber to access the caller-specific information stored in the IP. In some embodiments, the subscriber subscribes to an enhanced call return (ECR) feature as part of a service plan. The ECR feature allows the subscriber to access caller-specific information for a predetermined number of past callers and also to return calls from those past callers.

Abstract: A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control; the system being adapted to optimize the effectiveness of the human operators by further comprising 3 core sub-systems, namely (i) a pre-processing front end that determines an appropriate conversion strategy; (ii) one or more conversion resources; and (iii) a quality control sub-system.

Abstract: A method of processing limited natural language data to automatically develop an optimal feature set, bypassing the standard Wizard of OZ (WOZ) approach. Natural language understanding models process existing data from other domains, such as the Internet, for domain-specific adaptation through the use of an optimal feature set. When the optimal feature set is passed on to any engine, the optimal feature set produces robust models that can be used for natural language call routing.

Abstract: A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

Abstract: Provided is a method and a telephone-based system with voice-verification capabilities that enable a user to safely and securely conduct transactions with his or her online financial transaction program account over the phone in a convenient and user-friendly fashion, without having to depend on an internet connection.

Abstract: A method is provided for identifying a calling party to a called party utilizing biometric information. Biometric information of first calling party is received. If stored, a calling party profile is retrieved based on first calling party biometric information. A call is placed to a called party. The first calling party profile is provided to called party. A biometric information change from first calling party biometric information to a second calling party biometric information is automatically detected, and it is determined whether the second party biometric information is stored. If stored, a second calling party profile of second calling party is retrieved and is provided to called party. Responsive to determining that the biometric information for second calling party is not stored, the called party is notified that the second calling party is communicating and the second calling party profile is automatically created based on second calling party biometric information.

Abstract: The invention provides a method, system, and program product for authenticating a user to a telephonic communication device. In one embodiment, the invention includes obtaining a reference sample of an authorized user's voice, storing the reference sample of the authorized user's voice, collecting a sample of the voice of a user of the telephonic communication device, comparing the sample of the voice of the user to the reference sample of the authorized user's voice, determining whether the user is the authorized user, and in the case that the user is determined not to be the authorized user, prohibiting use of the telephonic communication device.

Abstract: Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.

Abstract: A method implemented in a computer infrastructure having computer executable code having programming instructions tangibly embodied on a computer readable storage medium. The programming instructions are operable to receive a current waveform of a communication between a plurality of participants. Additionally, the programming instructions are operable to create a voiceprint from the current waveform if the current waveform is of a human voice. Furthermore, the programming instructions are operable to determine one of whether a match exists between the voiceprint and one library waveform of one or more library waveforms, whether a correlation exists between the voiceprint and a number of library waveforms of the one or more library waveforms and whether the voiceprint is unique.

Abstract: The invention provides a method, system, and program product for authenticating a user to a telephonic communication device. In one embodiment, the invention includes obtaining a reference sample of an authorized user's voice, storing the reference sample of the authorized user's voice, collecting a sample of the voice of a user of the telephonic communication device, comparing the sample of the voice of the user to the reference sample of the authorized user's voice, determining whether the user is the authorized user, and in the case that the user is determined not to be the authorized user, prohibiting use of the telephonic communication device.

Abstract: Voice analysis of a subscribers' greeting is used to assist with determining a true identity of a caller. When a greeting is recorded by the subscriber (e.g., the subscriber speaks their voice as part of their default greeting, or a custom greeting for a voice mail system), the system can analyze the greeting and create a voice signature or voiceprint of the greeting. This voiceprint information can be saved in the system and associated with the subscriber. When a subscriber changes their greeting that was previously analyzed to create a voiceprint, the messaging system can optionally analyze the newly recorded greeting to create a new voiceprint for the subscriber, with the system saving the new voiceprint in the system for future recognition tasks. This voiceprint is then used to identify the true identity of a caller that leaves a voice message.

Abstract: A security plan for telephone clients allows the client to authenticate itself by sending a coded sequence of DTMF digits to a PBX at the beginning of each call. When the idle client telephone receives a call, it sends a coded DTMF sequence to the PBX. If the client makes a feature invoking call to the PBX while active on the first call, the client will be prompted for the security sequence. The client must send the same sequence of DTMF digits as for the first call. The first call is authenticated by virtue of being a call from the PBX to the telephone. The second call is authenticated by sending a DTMF sequence that matches the one sent with the first call. A call that fails authentication is dropped. The security plan for clients constrains the client to using a callback to originate a call from an idle telephone.

Abstract: An application server that provides RBT treatment to a caller and simultaneously notifies the called party, as subscriber of the service facilitated by the present invention, of an incoming call, whereby the called party is able to select a treatment for the call to be presented to the caller based on input collected from the called party on a real-time basis.

Abstract: Aspects relate to authorizing mobile devices for PBX-based voice services. A mobile device calls a PBX over a voice channel, and phone number identifier information is obtained and matched to identifier information for devices that known (authorizeable) to use the PBX. If there is one incoming call that matches to a given device, and an authentication token provided over a data channel matches an authentication token associated with that device, then the device is authorized for voice services. Where there are multiple matching calls, those devices are instructed to provide authentication tokens over their voice channels. The devices can detect absence of a data channel and provide authentication tokens over the voice channels; the devices also can wait to receive a call connected response and in the absence of such provide their authentication tokens over the voice channel. Tokens can be requested and downloaded for storage at the devices.

Abstract: A computer program product, for performing data determination from medical record transcriptions, resides on a computer-readable medium and includes computer-readable instructions for causing a computer to obtain a medical transcription of a dictation, the dictation being from medical personnel and concerning a patient, analyze the transcription for an indicating phrase associated with a type of data desired to be determined from the transcription, the type of desired data being relevant to medical records, determine whether data indicated by text disposed proximately to the indicating phrase is of the desired type, and store an indication of the data if the data is of the desired type.

Abstract: Provided is a method and a telephone-based system with voice-verification capabilities that enable a user to safely and securely conduct transactions with his or her online financial transaction program account over the phone in a convenient and user-friendly fashion, without having to depend on an internet connection.

Abstract: A system, method and computer program product for classification of an analog electrical signal using statistical models of training data. A technique is described to quantize the analog electrical signal in a manner which maximizes the compression of the signal while simultaneously minimizing the diminution in the ability to classify the compressed signal. These goals are achieved by utilizing a quantizer designed to minimize the loss in a power of the log-likelihood ratio. A further technique is described to enhance the quantization process by optimally allocating a number of bits for each dimension of the quantized feature vector subject to a maximum number of bits available across all dimensions.

Abstract: A voice recognition apparatus can reduce false recognition caused by matching with respect to the phrases composed of a small number of syllables, when it performs a recognition process, by a pronunciation unit, for voice data based on voice produced by a speaker such as a syllable and further performs recognition by a method such as the Word Spotting for matching with respect to the phrases stored in the phrase database. The voice recognition apparatus performs a recognition process for comparing a result of the recognition process by a pronunciation unit with the extended phrases obtained by adding the additional phrase before and/or behind the respective phrases.

Abstract: A method and system for automatic incoming call management uses function test results to build call signatures that are stored for later use in incoming call analysis. The function test results are used to compute a suspect score and confidence level associated with each incoming call, and are also used for making incoming call management decisions. A call treatment is selected based on the function test results and/or the computed suspect score and confidence level.

Abstract: A system and method for identifying audio command prompts for use in a voice response environment is provided. A signature is generated for audio samples each having preceding audio, reference phrase audio, and trailing audio segments. The trailing segment is removed and each of the preceding and reference phrase segments are divided into buffers. The buffers are transformed into discrete fourier transform buffers. One of the discrete fourier transform buffers from the reference phrase segment that is dissimilar to each of the discrete fourier transform buffers from the preceding segment is selected as the signature. Audio command prompts are processed to generate a discrete fourier transform. Each discrete fourier transform for the audio command prompts is compared with each of the signatures and a correlation value is determined. One such audio command prompt matches one such signature when the correlation value for that audio command prompt satisfies a threshold.

Abstract: An architecture and method of voicemail based on session initiated protocol presence and location information of a callee is disclosed. A method of providing voicemail includes determining a location and a presence of a callee, and playing a customized voicemail greeting to a caller based on preferences defined by the callee and also based on at least one of the location and the presence.

Abstract: The present invention relates to telecommunications, and in particular, to systems and processes for processing telephone calls and providing telephony services. In one embodiment, a call processing system, compromises a first telephony interface configured to receive a call from a caller, a storage device configured to store a greeting, and a call answering system. The call answering system is configured to play the greeting in response to receiving the call, record a voice message from the caller, determine when the caller has completed recording the voice message, after determining that the caller has completed recording the voice message, play a prompt regarding the caller becoming a subscriber to call services provided by the call processing system, receive from the caller information used to establish a call services account, and establish a call services account for the caller.

Abstract: A method, a system and a computer program product for determining one or more characteristics of a caller, utilizing the biometric characteristics of the caller. One or more biometric characteristics are detected when a request to place an outgoing call to one or more destinations is received at a first telecommunication device. When the request to place an outgoing call is a verbal request, one or more biometric voice samples are obtained. The biometric voice samples comprise the biometric characteristics of the caller. The biometric characteristics are extracted from the biometric voice samples, encoded into a datagram, and transmitted from the first telecommunication device to the outgoing call destination (i.e. a second telecommunication device). When the biometric characteristics are analyzed at the second telecommunication device, a display is generated depicting the mood, gender, age, urgency or other characteristics of the caller associated with the incoming call.

Abstract: In systems which support oral entry of Personal Identification Number (PIN) values in order to establish access to user accounts, a user is prompted to enter the PIN value for a particular account. The entered PIN value is analyzed by a speech recognition engine to extract both a multi-digit number and the user's expression of that number. The extracted multi-digit number is compared to a multi-digit number stored in a user record associated with the account. If the user previously specified that expression matching is required, the extracted expression of the multi-digit number is compared to a preferred expression stored in the user record. Matches must be found for both the numbers and the form in which those numbers are expressed in order for the user to be authenticated. The user may elect to dispense with the expression matching requirement.

Abstract: A phone key registration process between a user and an institution directed to establishing an audible sound or a collection of audible sounds recognizable to a user and stored with the institution. Subsequent to establishing the phone key, when the institution calls the user, the registered phone key may be played back to the user allowing the user to authenticate that the calling party is, indeed, the institution which the user registered the phone key with. Such a process may prevent an unauthorized party without knowledge of the phone key to call a user acting as the institution to illegally obtain private or sensitive information.

Abstract: A call directing system receives an incoming call from a caller. The caller is prompted to speak, thus enabling a prosody analyzer to generate an analysis of a prosody of the caller's voice. This analysis provides a basis for generating a caller profile that describes caller preferences of the caller. Based on the analysis of the prosody of the caller's voice and the generated caller profile, the call is directed to a particular call recipient.

Abstract: A hybrid speech recognition system uses a client-side speech recognition engine and a server-side speech recognition engine to produce speech recognition results for the same speech. An arbitration engine produces speech recognition output based on one or both of the client-side and server-side speech recognition results.

Abstract: A system for facilitating to an end-user the recognition of other participants attending a conference call, comprising means attached to the end-user's telephone for receiving signals from the telephone line, means for analyzing the telephone line signals and associating a unique caller identification to each new participant joining the conference call, means for associating with each such caller identification, a unique position in a representation of the conference call, and means for representing to the end-user such unique position for all participants in the conference call.