Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.

Abstract: A Candidate Isolation System (CIS) detects subscribers of phone call services as candidates to be surveillance targets. A Voice Matching System (VMS) then decides whether or not a given candidate Communication Terminals (CTs) should be tracked by determining, using speaker recognition techniques, whether the subscriber operating the candidate CT is a known target subscriber. The CIS receives from the network call event data that relate to CTs in the network. The CIS detects candidate CTs using a unique candidate isolation process, which applies predefined selection criteria to the received call events data.

Abstract: Some embodiments include a method for determining whether to establish a connection between a computer and a network. In some embodiments, the method includes: receiving first network information from a network; determining a first trust level for the network by matching the network information to provisioning information, wherein the provisioning information indicates the first trust level and an authentication method of the network; verifying that network supports the authentication method, wherein the verifying includes exchanging information with the network; after verifying that the network supports the authentication method, establishing a connection to the network, wherein the connection provides access to an Internet.

Abstract: Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.

Abstract: Systems, methods, and computer-readable media for tracking, reconciling, and reporting on data representing Dual Tone Multi-Frequency (DTMF) tones and voice signals communicated between call center and users during interactions therebetween. The system may include a data store adapted to store the DTMF data and a text corresponding to the voice data; a transcription process receiving data representing the voice signal and converting it into corresponding text; a report generation process obtaining the DTMF data and the text, transmitting a report containing the same to a client, and updating the date store accordingly; and a reconciliation process receiving data enabling reconciliation of data as tracked by the call center and as tracked by an entity other than the call center. The transcription process may operate as a third-party or an in-house entity relative to the at least one call center.

Abstract: The present invention relates to a method and apparatus for speaker-calibrated speaker detection. One embodiment of a method for generating a speaker model for use in detecting a speaker of interest includes identifying one or more speech features that best distinguish the speaker of interest from a plurality of impostor speakers and then incorporating the speech features in the speaker model.

Abstract: A method and an apparatus to disambiguate requests are presented. In one embodiment, the method includes receiving a request for information from a user. Then data is retrieved from a back-end database in response to the request. Based on a predetermined configuration of a disambiguation system and the data retrieved, the ambiguity within the request is dynamically resolved.

Abstract: A method and system for authenticating delivery including the steps of receiving by a receiver a delivery information package from a deliverer over a network during a communication between the receiver and the deliverer, wherein the delivery package includes deliverer identity information, sending an authentication request of the received delivery package from the receiver to an authentication module having a hardware processor, over at least one of a call network and an additional network, and authenticating the received delivery package using the deliverer identity information.

Abstract: A method (400) for determining that an audio conference is in a first phase of a plurality of phases. The method comprises determining (401) a plurality of sequences (301) of events (305) for a plurality of terminals (120, 170); wherein an event from the sequences (301) of events (305) indicates that a talker activity at a terminal (120, 170) has been detected; determining (403) a sequence (350) of feature vectors (330) based on the plurality of sequences (301) of events (305); wherein a feature vector (330) of the sequence (350) of feature vectors (330) is indicative of the talker activity (332) of at least one of the plurality of terminals (120, 170) relative to the talker activity at least another one of the plurality of terminals (120, 170); and determining (406) that the audio conference is in the first phase based on the sequence (350) of feature vectors (330).

Abstract: A system includes receiving a voicemail data object at a business application system. The voicemail data object is associated with a voicemail originated from a caller, and includes a caller identifier identifying the caller that originated the voicemail. The voicemail data object is automatically associated with an entity data object of the business application system, the association being based on the caller identifier. A voicemail indicator is presented to a user of the business application system based on the association, the presentation of the voicemail indicator being in conjunction with presenting of caller identification information for the caller.

Abstract: Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

Abstract: Methods for enabling enhanced call return in a communications network is disclosed. In some embodiments, the method includes receiving an incoming telephone call from a caller, wherein the incoming telephone call identifies a subscriber as a callee thereof; capturing caller-specific information for the caller, wherein the caller-specific information includes at least one of the name of the caller and the telephone number of the caller; and storing the caller-specific information into an intelligent peripheral (IP) within the network. Some embodiments of the methods include allowing the subscriber to access the caller-specific information stored in the IP. In some embodiments, the subscriber subscribes to an enhanced call return (ECR) feature as part of a service plan. The ECR feature allows the subscriber to access caller-specific information for a predetermined number of past callers and also to return calls from those past callers.

Abstract: A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household information indicative of a household, creating a first voice pattern based on the voice recording of the caller, retrieving a second voice pattern using at least some of the household information, comparing the two voice patterns, and transmitting information indicative of the results of the comparison. The transmitted information may include information that the telephone caller is authenticated, is not authenticated, or that the comparison results were inconclusive. The method may include monitoring telephone calls with the household, and if it is determined that a voice on at least some of the telephone calls is associated with the household, creating the second voice pattern based on the voice, and associating the second voice pattern to the household.

Abstract: An electronic business card is provided with voice data associated with the card owner. In some embodiments, the voice data is a digitized voice sample; in other embodiments, the voice data is a selection of pre-processed voice recognition data associated with a voice sample. In some implementations, the electronic business card can be transferred to other parties using a Bluetooth personal network. A user application can then make use of the voice sample or pre-processed voice recognition data for security or user identification.

Abstract: The present invention provides a system, method and apparatus for authenticating calls that is a robust Anti-vishing solution. The present invention can identify Caller ID spoofing, verify dialed number to detect man-in-the middle and verify called party against dialed digits to detect impersonation. This solution can handle calls coming from any phone any where with little impact on user experience. Two separate solutions are tailored for smart phones (communication devices capable of running application software) and traditional phones to reduce the impact to user experience while providing robust verification.

Abstract: A method for detecting barge-in in a speech dialog system comprising determining whether a speech prompt is output by the speech dialog system, and detecting whether speech activity is present in an input signal based on a time-varying sensitivity threshold of a speech activity detector and/or based on speaker information, where the sensitivity threshold is increased if output of a speech prompt is determined and decreased if no output of a speech prompt is determined. If speech activity is detected in the input signal, the speech prompt may be interrupted or faded out. A speech dialog system configured to detect barge-in is also disclosed.

Abstract: Embodiments of the disclosure relate to selective voice transmission and include receiving an identification of one or more authorized speakers for a telephone call and retrieving a voice sample for each of the one or more authorized speakers. Embodiments also include receiving one or more audio signals for the telephone call and filtering the one or more audio signals by removing a portion of the one or more audio signals that do not contain a voice of at least one of the one or more authorized speakers in the one or more audio signals.

Abstract: Disclosed herein are systems, methods, and computer-readable storage devices for streaming data. The method includes presenting a data stream including an interactive communication and detecting feedback from the user in response to the interactive communication. If the feedback indicates a request to receive data associated with the interactive communication, the method includes buffering the data stream from a point in time associated with the feedback to yield a buffered data stream, connecting the user device to a commerce presence associated with the interactive communication temporarily and resuming playback of the buffered data stream to the user device following completion of the temporary communication between the user device and commerce presence.

Abstract: Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.

Abstract: Systems, apparatuses, and methods for authenticating an individual. A representation of an utterance is received. A candidate record is identified from among a plurality of candidate records by comparing the representation of the utterance with stored utterance data according to a match parameter. An identity of the individual is verified by comparing received ambiguity information with stored ambiguity resolution criteria. If a candidate record is not found, a new record associated with the individual may be created. The individual may be allowed access to a secured resource.

Abstract: A method and a system for updating contact information in an electronic device include capturing a voice of a caller to generate a voice signature. The method includes determining presence of the voice signature in the electronic device. The method includes updating contact information of the caller based on the voice signature.

Abstract: This disclosure is directed to, in part, providing information about a user to a requesting party where the information is provided by an identity provider that has a preexisting relationship with the user. The user may request the identity provider to provide the information to the relying party using an interactive voice response (IVR) system. After the relying party requests the user's account information, the user may be redirected, at least momentarily, to an IVR system provided by the identity provider. The IVR system may authenticate the user. Once authenticated, the identity provider may provide the user information to the relying party. By authenticating the user, the identity provider may provide the user information to the relying party without compromising user credentials or other private or sensitive information of the user.

Abstract: A method for speaker adaptation includes receiving a plurality of media files, each associated with a call center agent of a plurality of call center agents and receiving a plurality of terms. Speech processing is performed on at least some of the media files to identify putative instances of at least some of the plurality of terms. Each putative instance is associated with a hit quality that characterizes a quality of recognition of the corresponding term. One or more call center agents for performing speaker adaptation are determined, including identifying call center agents that are associated with at least one media file that includes one or more putative instances with a hit quality below a predetermined threshold. Speaker adaptation is performed for each identified call center agent based on the media files associated with the identified call center agent and the identified instances of the plurality of terms.

Abstract: Disclosed are systems, methods, and computer readable media for tracking a person of interest. The method embodiment comprises identifying a person of interest, capturing a voiceprint of the person of interest, comparing a received voiceprint of a caller with the voiceprint of the person of interest, and tracking the caller if the voiceprint of the caller is a substantial match to the voiceprint of the person of interest.

Abstract: Provided is a method and a telephone-based system with voice-verification capabilities that enable a user to safely and securely conduct transactions with his or her online financial transaction program account over the phone in a convenient and user-friendly fashion, without having to depend on an internet connection.

Abstract: A voice recognition system includes: a voice input unit 11 for inputting a voice uttered a plurality of times; a registering voice data storage unit 12 for storing voice data uttered the plurality of times and input into the voice input unit 11; an utterance stability verification unit 13 for determining a similarity between the voice data uttered the plurality of times that are read from the registering voice data storage unit 12, and determining that registration of the voice data is acceptable when the similarity is greater than a threshold Tl; and a standard pattern creation unit 14 for creating a standard pattern by using the voice data where the utterance stability verification unit 13 determines that registration is acceptable.

Abstract: Systems, methods, and media for analyzing fraud patterns and creating fraud behavioral models are provided herein. In some embodiments, methods for analyzing call data associated with fraudsters may include executing instructions stored in memory to compare the call data to a corpus of fraud data to determine one or more unique fraudsters associated with the call data, associate the call data with one or more unique fraudsters based upon the comparison, generate one or more voiceprints for each of the one or more identified unique fraudsters from the call data, and store the one or more voiceprints in a database.

Abstract: A method includes receiving a communication from a party at a voice response system and capturing speech spoken by the party during the communication. Then a processor creates a voice model of the party, the voice model being created by processing the speech, without notifying the party. The voice model is then stored to provide voice verification during a subsequent communication.

Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Abstract: Devices, systems, and methods are provided to send an alert to a called party communications device during a call setup phase and to present the alert to a called party during an alert portion of the call setup phase. Other devices, systems, and methods are provided that allow a calling party to remotely and securely access at least one host computer by sending a security phrase during a call setup phase and presenting the security phrase to the host computer to determine if by way of comparison to a voice print if the calling party is a valid user.

Abstract: The disclosure relates to a system for dynamic association of a computational device, which includes at least one communication interface and a control system coupled to the at least one communication interface with a communication device. A request to authenticate an association between a computational device and a communication device is received by the control system and a communication connection is established with the communication device. A request for authentication information is sent via the communication connection to the communication device. A response is received from the communication device and information determined from the response is forwarded.

Abstract: The present invention provides a method for personalizing voice assistant. First, the voice module is activated. Then, the voice message received by the voice module is recognized. According to the recognition result, the personal name in the voice message is converted to the intelligent conversation name at a remote site, and thus triggering an intelligent conversation module of the server for providing the service of intelligent conversation. Accordingly, the present invention corresponds the universal intelligent conversation name to the personal name for triggering the intelligent conversation module. Consequently, the voice assistant can be personalized.

Abstract: A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.

Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.

Abstract: In an example embodiment, a method for monitoring a conference call and notifying members of a breakout session to return to the conference call. The method comprises mixing input streams received from participants of a conference call and distributing mixed streams to the participants, a first stream is provided to participants attending the breakout session and a second stream is provided to remaining participants of the conference call. Speech from the second stream is converted to text and the text is searched for predefined keywords. An alert is sent to at least one participant in the breakout session responsive to detecting one of the predefined keywords.

Abstract: Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.

Abstract: A method for controlling a call in a first controlled facility includes connecting an inmate in the first controlled facility to the call when each party of the call is verified, testing incoming audio on the call to detect a controlled facility tone from a second controlled facility, and transmitting a notification of a violation by the inmate when the controlled facility tone is detected in the incoming audio.

Abstract: A method includes receiving a communication from a party at a voice response system and capturing verbal communication spoken by the party. Then a processor creates a voice model associated with the party, the voice model being created by processing the captured verbal communication spoken by the party. The creation of the voice model is imperceptible to the party. The voice model is then stored to provide voice verification of the party during a subsequent communication.

Abstract: A system and process for identifying a client, comprising a client device having a video camera and a voice transmitting and receiving device capable of transmitting a client's image and voice via a communication carrier system and a communications network to a user terminal, whereby the user terminal permits an authentication of the client's image and voice in real time. Another aspect of the present invention includes a method of identifying a fraudster, comprising the steps of using a client device having a video camera and voice transmitting and receiving device to initiate an authentication of a client's identity, transmitting the fraudster's image and voice over a communication carrier system and a communications network to a user terminal, comparing the fraudster's image and voice to client data, and storing the fraudster data.

Abstract: In many scenarios, speaker verification systems can be given a single-channel audio with recordings of multiple speakers. To perform accurate speaker verification, a system can isolate the speech of a speaker. In one embodiment, a method, and corresponding system, of speaker verification includes extracting a target speaker's speech, using a known speaker voiceprint, from an audio recording that includes the target speaker's speech and the known speaker's speech. The known speaker voiceprint can correspond to the known speaker. Extracting the target speaker's speech can include determining portions of the audio recording where the known speaker voiceprint matches the known speaker's speech above a particular threshold, and extracting the target speaker's speech from other portions of the audio recording. In this manner, speaker verification is performed on the target speaker's speech without interference from the known speaker's speech and allows for a more accurate verification.

Abstract: A method for receiving authorization from a consumer includes steps of connecting a phone call associated with a consumer to an interactive voice response system after the agent has conveyed the confirmation number to the consumer, receiving the confirmation number from the consumer at the interactive voice response system to provide authorization from the consumer, and storing a record of entry of the confirmation number by the consumer through the interactive voice response system in a non-transitory computer readable storage medium.

Abstract: A system enables voice authentication via a network. The system may include an intelligent voice response engine operatively coupled to the network for receiving transaction or access requests from a plurality of telecommunications devices over the network. A speech recognition and verification services engine may be operatively coupled to the network and a database may be operatively coupled to the speech recognition and verification services engine for storing user voice print profiles. The speech recognition and verification services engine may receive a speaker verification call from the intelligent voice response engine and perform speaker verification on the received speaker verification call based on the stored user voice print profiles. The speech recognition and verification services engine may generate a verification score based upon results of the speaker verification.

Abstract: A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household information indicative of a household, creating a first voice pattern based on the voice recording of the caller, retrieving a second voice pattern using at least some of the household information, comparing the two voice patterns, and transmitting information indicative of the results of the comparison. The transmitted information may include information that the telephone caller is authenticated, is not authenticated, or that the comparison results were inconclusive. The method may include monitoring telephone calls with the household, and if it is determined that a voice on at least some of the telephone calls is associated with the household, creating the second voice pattern based on the voice, and associating the second voice pattern to the household.

Abstract: A speech recognition method includes receiving input speech from a user, processing the input speech to obtain at least one parameter value, and determining an experience level of the user using the parameter value(s). The method can also include prompting the user based upon the determined experience level of the user to assist the user in delivering speech commands.

Abstract: An apparatus for use in a verbal communication between a speaker and at least one listener, where the speaker and the at least one listener are spatially separate from each other, the apparatus provides the listener with a sensory output associated with the identity of the speaker, the apparatus including an identification device including a vibration sensor for detecting vibrations associated with speech of the speaker, is configured to store identification data representative of the identity of the speaker or the identification device, is associable with the identity of the speaker, and, in response to detecting vibrations, transmits an identification signal comprising or generated from the stored identification data, and a display device operable to receive the identification signal and to generate from the received identification signal a sensory output indicating the identity of either or both of the speaker and the identification device.

Abstract: Devices, systems, and methods are provided to send an alert to a called party communications device during a call setup phase and to present the alert to a called party during an alert portion of the call setup phase. Other devices, systems, and methods are provided that allow a calling party to remotely and securely access at least one host computer by sending a security phrase during a call setup phase and presenting the security phrase to the host computer to determine if by way of comparison to a voice print if the calling party is a valid user.

Abstract: Methods, systems, and computer programs encoded on a computer storage medium for real-time acoustic adaptation using stability measures are disclosed. The methods include the actions of receiving a transcription of a first portion of a speech session, wherein the transcription of the first portion of the speech session is generated using a speaker adaptation profile. The actions further include receiving a stability measure for a segment of the transcription and determining that the stability measure for the segment satisfies a threshold. Additionally, the actions include triggering an update of the speaker adaptation profile using the segment, or using a portion of speech data that corresponds to the segment. And the actions include receiving a transcription of a second portion of the speech session, wherein the transcription of the second portion of the speech session is generated using the updated speaker adaptation profile.

Abstract: A third party verification system, method, and computer readable medium comprising a response unit in communication with at least a first party, said response unit configured to automatically elicit information in the form of a dual tone multi-frequency (DTMF) response from the at least first party providing evidence of consent granted by the at least first party to enter into at least one transaction with at least a second party, and a print server in communication with said response unit, said print server configured to receive and store said information to provide a record for third party verification that the at least first party consented to enter into the at least one transaction with the at least one second party.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.