Abstract: A base station of a cordless telephone includes a transceiver, a control module, a connection handler, and a media handler. The transceiver wirelessly communicates with a handset. While the handset is operating in a standby mode, the transceiver transmits a signal to instruct the handset to exit the standby mode. The control module establishes a permanent virtual circuit with the handset that includes a predetermined user datagram protocol (UDP) port or a negotiated UDP port. The control module negotiates, with the handset to determine a feature subset of the handset and transmits packets to the handset via the permanent virtual circuit. The packets are selected based on the feature subset of the handset. The connection handler is configured to establish a switched virtual circuit with an endpoint device via a communications channel. The media handler is configured to convert media packets into first and second digital audio compression formats.

Abstract: Methods, systems, computer readable media, and apparatuses for voice data transcription are provided. Packets that include voice data may be received and for each time that a threshold amount of voice data is received, a segment of voice data may be created and transcribed to text. A message that includes the transcribed text may then be transmitted to an intended recipient of the voice data, to allow the intended recipient to view the message prior to transcription of the remaining segments of the voice data. Additionally, subsequent to transmission of the message, another message may be transmitted that includes text transcribed from a different segment of the voice data.

Abstract: A device, method, and system for routing communications to an output of a communications device, such as a mobile telephone, based on the format of an incoming communication and an output mode of the communications device is disclosed. An incoming speech communication can be delivered to a speaker output or forwarded to a format converter to create a text communication that can be delivered to a display output. An incoming text communication can be delivered to a display output or forwarded to a format converter to create a speech communication for delivery to a speaker output. The output mode of the communication device can be set according to device settings, application settings, or location of the device, or a combination thereof. The invention provides new delivery options for communications which can be inure appropriate for a location or current use of the communication device than those previously available.

Abstract: A portable electronic device is provided. The portable electronic device comprises a processor, a memory, and a capturing application stored in the memory that, when executed on the portable electronic device, monitors a first voice telephone call with a first transmitting device. The portable electronic device also comprises records a telephone number spoken during the first voice telephone call. The portable electronic device also comprises sends a first message to the first transmitting device, the first message containing the telephone number and requesting confirmation of the telephone number. The portable electronic device comprises receives a second message from the first transmitting device, the second message confirming the telephone number.

Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold.

Abstract: An agent of a contact center records an agent message. The recorded agent message is received at the contact center. The recorded agent message is stored. An agent actively using one of a first communication device or a second communication device is detected. In response to detecting that the agent is actively using the first or the second communication device, the recorded agent message is sent to the one of the first or the second communication devices that the agent is actively using. The system and method also has a peer-to-peer configuration for recording and sending agent messages.

Abstract: Systems and methods for presenting audio messages are provided. In some aspects, a method includes receiving an audio message from a first user and generating a text-based representation of the audio message. The method also includes generating one or more identification tags based on the text-based representation of the audio message. At least one of the one or more identification tags includes a subject of the audio message. The method also includes presenting at least one of the text-based representation of the audio message or the one or more identification tags to a second user using a graphical user interface.

Abstract: The present invention provides presence management to a multimodal communication network. A unified messaging system, providing the ability to deliver messages across multiple modes of communication, is integrated with a presence managing system. The presence management system provides an ability to locate a recipient of a message according to a stored schedule. The unified messaging system retrieves contact information from a presence management system. Upon received the message, the recipient can respond along the established line of communication. Multiple modes of communication comprises telephone, wireless telephone, electronic mail, pager, Voice over Internet Protocol (VoIP), Personal Digital Assistant (PDA), video, audio, picture, among others.

Abstract: The disclosed invention provides a system and apparatus for providing a telematics system user with an improved texting experience. A messaging experience engine database enables voice avatar/personality selection, acronym conversion, shorthand conversion, and custom audio and video mapping. As an interpreter of the messaging content that is passed through the telematics system, the system eliminates the need for a user to manually manipulate a texting device, or to read such a device. The system recognizes functional content and executes actions based on the identified functional content.

Abstract: A system and method for extracting and presenting useful data from calls received by a client is disclosed. The resulting “telephone call inbox” is a way for a client view pay per call advertising as a stream of consumers with information available to understand the call activity of the consumers and for the client to navigate their call history. The system automatically filters non-consumer fraudulent calls, extracts the identity of a consumer, aggregates several calling entities into a single consumer, transcribes the call into a call stream using voice recognition software, extracts patterns and draws conclusions from the call stream, and presents a list of call streams in a user friendly set of web pages configured as the telephone call inbox. The telephone call inbox includes, for each call, the caller ID, one or more key words, phrases or major conclusions concerning the call, and the voice recognized call stream.

Abstract: Interactive voice response mapping used in a transaction between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS), and communications with the QCS to extract navigational information from the QCS and generating an IVR map. An editor corrects mistakes and removes text that is not relevant to navigational information. Audio communications from the QCS is processed and converted to text or graphical representation. The audio communications from the QCS is compared with an existing IVR map to validate and/or modify the existing IVR map.

Abstract: An apparatus and method for schedule management includes storing at least one schedule for a user. The current activity of the user is determined. At a remind time for each schedule, the user is reminded of the schedule according to a reminder method. The reminder method selection is based on at least the determined current activity of the user. Some of the reminder methods selected between may include, for example, voice, ring, vibration, light, and/or text.

Abstract: A method of voice-enabling an application for command and control and content navigation can include the application dynamically generating a markup language fragment specifying a command and control and content navigation grammar for the application, instantiating an interpreter from a voice library, and providing the markup language fragment to the interpreter. The method also can include the interpreter processing a speech input using the command and control and content navigation grammar specified by the markup language fragment and providing an event to the application indicating an instruction representative of the speech input.

Abstract: A method for accessing offline voicemail messages within a mobile messaging application may be provided. First, a voice mail message may be received and the voicemail message may be transcribed to text. Next, the voicemail message and the text transcription may be stored. The recipient may then be presented with a list of voicemail messages and the voicemail message may be retrieved in response to the recipient. The recipient may read or listen to the voicemail message or both. The recipient may also annotate the voicemail message.

Abstract: A method and system for allowing a calling party to send a voicemail message as a text message. A calling party leaves a voicemail message and that message is converted from voice to a text message. If the calling party wishes to confirm the conversion, the text message is then converted to a voicemail message. The converted voicemail message is presented to the calling party so that the calling party can review and edit the message. The calling party can review and edit any portion of the converted voicemail message. The edits of the voicemail message are applied and the voicemail message is converted to a new text message. If the calling party wishes to further review and edit the text message, it is converted to a new voicemail; otherwise the text message is sent to the called party.

Abstract: A system, process and computer-readable media that incorporate teachings of the subject disclosure may include, for example, an interactive application delivering captions of an audio signal, such as a voicemail message or audio received concurrently during a telephone conversation. The application can be a television application, for example, receiving at a media processor associated with equipment of a first party, a textual interpretation of an audio signal of a second party, for example, during an active telephone call between the first party and the second party. A graphical image of the textual interpretation of the audio signal is rendered at the media processor and presented to a display device, such as a television display. Other embodiments are disclosed.

Abstract: A computing device is configured to receive an incoming communication from another computing device. The incoming communication may be for purpose of initiating a voice-exchange session. In response to receiving the incoming call, the computing device may identify or determine a message identifier of the other computing device. The message identifier is determined based at least in part on data provided with the incoming communication. The computing device may programmatically address a message to the other computing device using the message identifier determined from the incoming communication.

Abstract: A device that enable users to send and receive a message in different formats may include a text message gateway, an audio message gateway, and a processor. The text message gateway may include a Short Message Service (SMS) gateway. The audio message gateway may include an Interactive Voice Response (IVR) unit and/or a client application interface that receives audio from a client application of a mobile communications device. The processor may be configured to convert text messages received at the text-message gateway into audio messages and then to send the audio messages via the audio message gateway. The processor may also be configured to convert audio messages received at the audio message gateway into text messages and then to send the text messages via the text message gateway.

Abstract: The present invention discloses a voice interaction method of a mobile terminal based on VoiceXML and a mobile terminal, which comprises: converting received voice information into a VoiceXML document, parsing the VoiceXML document according to a preset VoiceXML document framework, searching the information of the function which needs to be realized by the voice information corresponding to the VoiceXML document; mapping found function information to the function corresponding to the particular function of the man-machine interface, and informing the mapped function to the man-machine interface; performing VoiceXML response document conversion on the response information from the man-machine interface, and playing the conversion result via a corresponding voice information. According to the technical solution of the present invention, the advanced intelligence and complex voice interaction can be realized, and the transportability of voice interaction is improved.

Abstract: A user entering information in an application might desire functionality not supported by that application. Based on an input or a subset of the input, a functionality associated with a different application can be automatically applied within a current application. Sometimes, a particular application or mode of communication can be used to send information and reply information can be sent in a different mode of communication. The communications can be automatically associated or related to each other. A user can be presented with information relating to both communications, upon request, although the communications might be associated with different modes of communication. Constraints or parameters can be placed on a subsequent communication by either a sender or a recipient.

Abstract: A method includes providing a user interface, at a mobile communication device, that includes a first area to receive text input and a second area to receive an identifier associated with an addressee device. The text input and the identifier are received via the user interface. A short message service (SMS) message including the text input is transmitted to a Text to Speech (TTS) server for conversion into an audio message and for transmission of the audio message to the addressee device associated with the identifier. An acknowledge message transmitted from the TTS server permits the addressee device to allow delivery of the audio message or to decline delivery of the audio message. The TTS server transmits the audio message in response to the addressee device allowing delivery of the audio message. A confirmation message is received from the TTS server that indicates that a reply voice message has been received from the addressee device in response to the audio message.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System (UMS) having a controller to receive one or more voicemail, video, or text messages directed to a subscriber of the UMS, present the subscriber one of a first option to convert one of the one or more voicemail messages received in a first media playback format to a second media playback format, and a second option to transfer at least a portion of one or more of the received voicemail, video or text messages received by the UMS to one of a set top box or digital video recorder. The controller is adapted to detect a selection of one of said options, and execute the selected option. Other embodiments are disclosed.

Abstract: Tags, such as XML tags, are inserted into email to separate email content from signature blocks, privacy notices and confidentiality notices, and to separate original email messages from replies and replies from further replies. The tags are detected by a system that renders email as speech, such as voice command platform or network-based virtual assistant or message center. The system can render an original email message in one voice mode and the reply in a different voice mode. The tags can be inserted to identify a voice memo in which a user responds to a particular portion of an email message.

Abstract: Unified communication system for consolidating different message sources (e.g. emails, SMS, voice message, fax, text messages etc.) into a single accessible location with the ability to incorporate phone calls, VoIP calls, voice commands, etc. This is achieved through integration of a Speech-ready IVR system with an E-mail client to act as the Unified Communication System. Furthermore, the IVR flexibility allows the user to access messages when internet access is not available or read messages such as SMS and emails when not physically convenient e.g. when user is driving. System further includes the ability to automatically convert format of sent messages into an alternative format based upon failed delivery attempts or requested message format not being supported. Automatic format conversion of the sent messages are determined by requested recipient targeted format. Users may customize which alternative formats to use based upon recipient targeted format.

Abstract: Through status awareness, a handheld communications device may determine the location, activity, and/or physical or emotional state of the user. This information may in turn be used for various purposes, such as 1) determining how to alert the user of an incoming communication, 2) determining what format to use for communicating with the user, and 3) determining how to present the user's status to another person's communication device.

Abstract: Methods, systems, computer readable media, and apparatuses for voice data transcription are provided. Packets that include voice data may be received and for each time that a threshold amount of voice data is received, a segment of voice data may be created and transcribed to text. A message that includes the transcribed text may then be transmitted to an intended recipient of the voice data, to allow the intended recipient to view the message prior to transcription of the remaining segments of the voice data. Additionally, subsequent to transmission of the message, another message may be transmitted that includes text transcribed from a different segment of the voice data.

Abstract: Systems and methods for providing a message in Caller-ID information are described. In one embodiment of the present invention, an applications server, such as service control point (SCP), substitutes a message for Caller-ID information when a switch serving the called party's line requests the Caller-ID information. An embodiment may also include an application that provides a user interface, for example, a web-enabled interface, to allow the subscriber to add or change the message.

Abstract: A system and method for speech file processing which provides users with differentially selectable speech file transcripts which can be sent to one or more other users. The speech files may be voicemail messages from which respective voicemail transcripts are created. The voicemail transcripts are provided in a user selectable format from which users may select non-contiguous portions of the transcript.

Abstract: Provided herein are exemplary techniques for determining and delivering, appropriate multimedia content comprising a combination of text, images, sounds, rich-text, animation, video, etc. to personal data communication devices (107), such as wireless cell-phones or wireless PDA's, based upon device specific information such as the network protocol used by the device, the network provider, the device capabilities (110), the current state of the device, user specified settings, etc. An application server (109) contains an interpreter capable of executing a set of instructions to manage the delivery and receipt of appropriate multimedia and simple text content to and from personal communication devices (107). Appropriate content (104) is sent to the personal data communication device (107) based on the network protocol used by the device, the network provider, the device capabilities, the current state of the device and user specified settings under the control of the interpreter.

Abstract: Techniques for sending communications with automatic address or device selection and content conversion are provided. A recipient and addresses and/or devices associated with the recipient are determined for a communication. A destination is selected and the format of the communication may be converted based on the selected destination, if necessary. The communication then can be sent to the selected destination using any of a number of appropriate channels.

Abstract: A business and social media system is provided for establishing communication services between people in different countries. The system includes a core system module, the core system module including a server for maintaining information regarding a client and a means for establishing communications services between a client and another person. The system further includes external modules in communication with the core system module, the modules including a telephony termination module, a telephone module service module, an SMS module, a contact center module, a mobile application module, a web application module, a retail module, a bank module, and the like.

Abstract: The disclosed embodiments related to a method and system for creating an audio snippet. The method includes receiving a call from a calling party on a communication device. The method further includes recording a first audio of the calling party at the communication device. The method further includes creating the audio snippet by using the first audio of the calling party and, one or more pre-stored second audio on the communication device on the basis of one or more techniques.

Abstract: Briefly, a variety of embodiments, including the following, are described: a system embodiment and methods that allow random access to voice messages, in contrast to sequential access in existing system embodiments; a system embodiment and methods that allow for the optional use of voice recognition to enhance usability; and a system embodiment and methods that apply to the area of voicemail.

Abstract: An agent of a contact center records an agent message. The recorded agent message is received at the contact center. The recorded agent message is stored. An agent actively using one of a first communication device or a second communication device is detected. In response to detecting that the agent is actively using the first or the second communication device, the recorded agent message is sent to the one of the first or the second communication devices that the agent is actively using. The system and method also has a peer-to-peer configuration for recording and sending agent messages.

Abstract: Method and apparatus for negotiation of streaming data, suitable for application in an environment wherein a server generates and serves large, continuous amounts of speech data to a client in real time. A method of controlling the play out of a generated data stream from a data stream player includes estimating a time for generating the data stream; estimating a time for playing the data stream; generating a data stream using a data stream generation resource, for output by the data stream player; and alerting the stream player if the remaining generation time is less than the play time. The server may calculate what it can do, given knowledge of the network, and send a message to guarantee a level of service. A “can start play” message may be sent to client when the client can reliably start playing the signal.

Abstract: In system and method of prioritizing a voice mail message, a voice mail message is received comprising caller information and chronological information, a voice mail priority is associated with the first voice mail message based on at least one of a matching criteria, a call history criteria, a chronological criteria, a frequency metric, and a missed call value, and a voice mail list is ordered according to the voice mail priority.

Abstract: A system and method for establishing guest mailboxes. User input to partition a voicemail box of a user is received to create a guest voicemail box. The voicemail box is partitioned to create the guest voicemail box. An access number is established for the guest voicemail box. The guest voicemail box is removed based on an expiration.

Abstract: A telephone call is established between a local telephone (110) associated with a local party and a remote telephone (104) associated with a remote party. The local telephone (110) receives a voice signal from the remote telephone (104) responsive to establishing the telephone call. The voice signal represents directory assistance information, a name, a phone number or directions provided by the remote party. The local telephone (110) stores the voice signal in a memory unit (212) in the local telephone (110) responsive to receiving the voice signal. The local telephone (110) converts the voice signal to a text signal responsive to storing the voice signal. The local telephone (110) stores the text signal in the memory unit (214) in the local telephone (110) responsive to converting the voice signal to a text signal. The local telephone (110) edits the stored text signal in the memory unit responsive to storing the text signal.

Abstract: Intelligent call transcript systems and methods are disclosed. An intelligent call transcript system can create a transcript of a telephonic communication and supplement the transcript with additional information automatically or upon request. Additional information may be added when key words are detected, such as adding acronym expansion when an acronym is detected or adding identifying information to an important task when mention of the task is detected. Portions of the transcript may also be sent as messages, text-based or audio, upon detection of key words or at the instruction of a user or device.

Abstract: In an example embodiment, a method for monitoring a conference call and notifying members of a breakout session to return to the conference call. The method comprises mixing input streams received from participants of a conference call and distributing mixed streams to the participants, a first stream is provided to participants attending the breakout session and a second stream is provided to remaining participants of the conference call. Speech from the second stream is converted to text and the text is searched for predefined keywords. An alert is sent to at least one participant in the breakout session responsive to detecting one of the predefined keywords.

Abstract: A system and method for recording and providing a written transcript of a portion of a media session (e.g., a video or audio conference) are provided. An exemplary system continuously records a media session, allowing one or more users to select segments of the session to store and have transcribed. A copy of the recording and the corresponding transcription may be provided to one or more users.

Abstract: An interactive voice response (IVR) mapping system (IVRMS) is used in a transaction between a waiting party and a queuing party, wherein the queuing party has a queuing calling system (QCS). The IVRMS communicates with the QCS for extracting navigational information from the QCS and generates an IVR map of the QCS. The IVRMS performs map validation by comparing the IVR map with extracted navigational information, and determines if a certain threshold of matching is not met. Optionally, a primary IVR map and a supplementary IVR map of the QCS are created. An editor corrects mistakes in an automated speech-to-text conversion process, removes text that is not relevant for visual navigation, corrects structure of an IVR map via adding, removes or changes commands, or a combination thereof.

Abstract: An arrangement includes an input to receive DTMF tones, logic to convert the DTMF tones to SMPP protocol, and an output to provide the SMPP protocol.

Abstract: A spoken dialog system and method having a dialog management module are disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise an error handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.

Abstract: In one embodiment, a translation gateway is for use between a network of a messaging service provider and a hostile data network. The gateway is to forward messages using a secure connection through the hostile network, to a customer's network. Different types of inbound messages (e.g., voice; fax) can be delivered to a single client process running on a customer machine on the customer network. In addition, the translation gateway may be used to securely forward different types of outbound messages originating from the client process to the service provider's network (where the messages are retransmitted as voice calls or facsimiles into a telephone network). Other embodiments are also described and claimed.

Abstract: A computer-implemented voice mail method includes obtaining an electronic audio file of a recorded user message directed to a telephone user, automatically generating a transcript of the recorded user message, and identifying locations in the transcript in coordination with timestamps in the recorded user message so that successive portions of the transcript can be highlighted in coordination with playing of the recorded user message. The method also include identifying one or characteristics of the message using meta data relating to the recorded user message, and storing the recorded user message and information about the identified locations of the recorded user message.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for playing local device information over a telephone connection. In one aspect, a method includes establishing, by a first electronic client communication device, an audio connection between the first electronic client communication device and a remote second electronic client communication device, determining that a user has selected a control of the first electronic client communication device, selecting, with a computer system and in response to determining that the user selected the control, text data that is associated with the user or the first client communication device, translating, with the computer system, the text data into a speech signal, and playing the speech signal to the remote second client device over the audio connection by electronically inserting the speech signal into the audio connection.

Abstract: Disclosed is a recording and reproducing apparatus comprising: an apparatus main body; and a remote controller to perform remote control of the apparatus main body, wherein the remote controller comprises: a key operating section to receive a key operation by a user; a sound information inputting section to input sound information; and a transmitting section to transmit sound data based on the sound information to the apparatus main body, and the apparatus main body comprises: a recording section to record input content data on a recording medium; a reproducing section to reproduce the content data; a receiving section to receive the sound data; a sound information recording section to record the sound data so as to be associated with a piece of the content data; and a sound information outputting section to reproduce the sound data to output the reproduced sound data.

Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.

Abstract: Methods and apparatus for allowing a message to be left for an expected user of a network application are disclosed. According to one embodiment, a method includes determining when a first user has requested access to a first application, and determining if there is a message for the first user when it is determined that the first user has requested access to the first application. The method also includes informing the first user of the message if it is determined that there is the message for the first user, as well as providing the first user with access to the first application after informing the first user of the message and after the first user acknowledges that the first user has been informed of the message.