Abstract: Service Access Codes (SACs) are special codes that are part of the standard North American Numbering Plan (NANP). Presented herein is a solution for which these special SACs can be used as addresses to wireless data and messaging applications without precluding their traditional use for voice calls. Accordingly, provided herein is an exemplary messaging address system and method for facilitating interaction between mobile subscribers and message-based applications. The system comprises: a communications network; and a message center system coupled to said communications network.

Abstract: Techniques to manage presence information are described. An apparatus may comprise a presence management component operative to manage presence information for a presentity node. The presence management component may comprise a presence normalization module operative to retrieve presence temporal information for a home time zone, and normalize the presence temporal information for a local time zone of the presentity node to form normalized presence temporal information. The presence management component may further comprise a presence control module communicatively coupled to the presence normalization module. The presence control module may be operative to send presence state information from the presentity node to a presence server based on the normalized presence temporal information. Other embodiments are described and claimed.

Abstract: A biometric authentication system is disclosed that provides a trusted third party biometric authentication capability for independent confirmation of identity of parties. A repository of biometric templates for registered parties is disclosed that permit a biometric authenticator to perform independent authentication services for other parties by matching received biometric information against biometric information in the repository, or by providing requested biometric information.

Abstract: Included are embodiments for providing an interface. At least one embodiment of a method includes receiving communications data associated with a communications session, the communications session facilitated in an Internet Protocol environment and providing an interface for facilitating recording of at least a portion of the communications session, the interface being facilitated in an Internet Protocol format.

Abstract: A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

Abstract: A method for loading program modules into programmable network devices of a network comprises loading an ID-generator into each network device for generating a unique identification code for the network devices. Next the program modules are loaded into the network devices based on the identification codes. Thus selective programming of network devices within a network is possible.

Abstract: The present invention provides a system, method and apparatus for authenticating calls that is a robust Anti-vishing solution. The present invention can identify Caller ID spoofing, verify dialed number to detect man-in-the middle and verify called party against dialed digits to detect impersonation. This solution can handle calls coming from any phone any where with little impact on user experience. Two separate solutions are tailored for smart phones (communication devices capable of running application software) and traditional phones to reduce the impact to user experience while providing robust verification.

Abstract: Methods and arrangements for managing termination of a telephone call. A contemplated method includes: detecting a request by a first party to terminate a telephone call between the first party and a second party; detecting whether the second party is still speaking after detecting the request to terminate the call; and automatically forestalling termination of the call if the second party is still speaking, via affording the first party an opportunity to continue the call, via at least one of: sending a confirmation request to the first party, and sending an audio signal to the first party. Other variants and embodiments are broadly contemplated herein.

Abstract: A router in a global computer network for enhanced Internet security provides for an adaptation of major routers of the global computer network with a packet source validation function. The validation function checks the presence of a source validation code in the header of a packet and routs only those packets that have the source validation code. The validation function after checking the presence of the source validation code, verifies the source validation code with reference to a key server.

Abstract: A method, system, and processor-readable storage medium are directed towards generating a report derived from data, such as event data, stored on a plurality of distributed nodes. In one embodiment the analysis is generated using a “divide and conquer” algorithm, such that each distributed node analyzes locally stored event data while an aggregating node combines these analysis results to generate the report. In one embodiment, each distributed node also transmits a list of event data references associated with the analysis result to the aggregating node. The aggregating node may then generate a global ordered list of data references based on the list of event data references received from each distributed node. Subsequently, in response to a user selection of a range of global event data, the report may dynamically retrieve event data from one or more distributed nodes for display according to the global order.

Abstract: Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes receiving first data associated with a communication from at least one communications device and receiving second data from a recording resource. Some embodiments include determining whether the at least one communications device is coupled to a recording resource. Some embodiments include matching the communications device to a recording resource and in response to matching, creating an association of the at least one communications device to the recording resource.

Abstract: A method includes receiving a notification that indicates that a call from a caller has been received at a remote network-based messaging system at a computer terminal. The computer terminal is connected to the remote network-based messaging system via a data connection. The method includes displaying a pop-up view at the computer terminal to notify a subscriber of the call. The pop-up view includes call screening options and an option to add information identifying the caller to an electronic address book that is not a call log. The method includes sending a request to intercept the call from the computer terminal to the remote network-based messaging system via the data connection and sending information that indicates a destination device from the computer terminal to the remote network based messaging system. The call is routed from the remote network-based messaging system to the destination device.

Abstract: A system of enhanced global computer network security provides for a globally unique human signature code that is provided in the header of a data packet and that is used to uniquely identify a sender of a data packet in a global computer network. The signature code is of the form that identifies the source as an owner of the server that has control over the server that originated the data packet. The signature code includes, (i) a caller id of a mobile telephone provided by a cellular telephone network, (ii) time and date of a call to a key server, (iii) cellular network identification of the geographic location of the caller, and (iv) a random code.

Abstract: A provisioning system configured to retrieve a voicemail password and/or a pilot number for a voicemail account, create a first service request directed to an over-the-air system, and send the first service request to the over-the-air system, if the provisioning system determines that the voicemail account has been initialized. The first service request instructs the over-the-air system to format a first message including the voicemail password and/or the pilot number for delivery to a mobile device. The provisioning system is further configured to create a second service request directed to the over-the-air system and send the second service request to the over-the-air system, if the provisioning system determines that the voicemail account has not been initialized. The second service request instructs the over-the-air system to format a second message including a default voicemail password and/or a default pilot number for delivery to the mobile device.

Abstract: A method, system, and medium are provided for facilitating message recalls. One embodiment includes receiving an indication that a message has been communicated in association with a user device. A confirmation message is communicated to the user device. The confirmation message includes a recall option that, if selected, initiates a recall of the voice message. An indication of a user selection of the recall option is received and, thereafter, a recall of the message is initiated.

Abstract: Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers. One of the networked computers plays back the voice message to an operator and the operator intelligently transcribes the actual message from the original voice message by entering the corresponding text message (actually a succinct version of the original voice message, not a verbose word-for-word conversion) into the computer to generate a transcribed text message. The transcribed text message is then sent to the wireless information device from the computer. Because human operators are used instead of machine transcription, voicemails are converted accurately, intelligently, appropriately and succinctly into text messages (SMS/MMS).

Abstract: Systems and methods that can be utilized to convert a voice communication received over a telecommunication network to text are described. In an illustrative embodiment, a call processing system coupled to a telecommunications network receives a call from a caller intended for a first party, wherein the call is associated with call signaling information. At least a portion of the call signaling information is stored in a computer readable medium. A greeting is played the caller, and a voice communication from the caller is recorded. At least a portion of the voice communication is converted to text, which is analyzed to identify portions that are inferred to be relatively more important to communicate to the first party. A text communication is generated including at least some of the identified portions and including fewer words than the recorded voice communication. At least a portion of the text communication is made available to the first party over a data network.

Abstract: Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text conversion algorithm and transmitting the text message to a wireless computing device.

Abstract: The disclosed embodiments include a system and method for quick note messaging. In one embodiment, a call from a calling party to the communication device is intercepted by a network system. The network system is configured to receive a calling party selection to record a quick note message for a user of the communication device prior to connecting the call. The network system monitors for at least one of a termination of the call by the calling party or a time-out threshold. The network system indicates at the communication device if a quick note message has been received. If the calling party selection to record a quick note message is not received, then the network system is configured to handle call processing normally.

Abstract: A method may include receiving, by a computing device, a communication session invitation from a user device and determining, by the computing device, whether a communication session, corresponding to the communication session invitation, is to be recorded. The method may also include, when the communication session is to be recorded, identifying, by the computing device, a record mode, corresponding to the communication session, from a group of record modes. The method may further include establishing, by the computing device, recording services corresponding to the record mode, and establishing, by the computing device, the communication session with the user device. The method may also include, when the communication session is not to be recorded, establishing, by the computing device, the communication session with the user device.

Abstract: A method implemented to provide voice calls in a network. The method comprises receiving a voice call initiation request at a caller agent, wherein the voice call initiation request is triggered by a caller initiating a voice call via a caller equipment, wherein the voice call is destined to a callee equipment communicatively coupled with the network to reach a caller, and wherein the caller agent and a callee agent interact with the caller equipment and the callee equipment respectively. The method further comprise sending a call connection message to the caller equipment, receiving an acknowledgment message from the caller equipment, and opening a voice channel between the caller and the caller agent without waiting for a callee agent response.

Abstract: A speech recognition process may perform the following operations: performing a preliminary recognition process on first audio to identify candidates for the first audio; generating first templates corresponding to the first audio, where each first template includes a number of elements; selecting second templates corresponding to the candidates, where the second templates represent second audio, and where each second template includes elements that correspond to the elements in the first templates; comparing the first templates to the second templates, where comparing comprises includes similarity metrics between the first templates and corresponding second templates; applying weights to the similarity metrics to produce weighted similarity metrics, where the weights are associated with corresponding second templates; and using the weighted similarity metrics to determine whether the first audio corresponds to the second audio.

Abstract: Multiple instances of an incoming call in a unified communication system capable of communicating through multiple networks are provided to devices and/or applications associated with the called party. Upon acceptance or a global rejection of the incoming call through one of the end devices/applications, the remainder are provided a cancellation notice for the forked call request that includes information associated with which end device took the action, what type of action was taken, whether the action was based on automatic policy implementation.

Abstract: Systems and methods that can be utilized to convert a voice communication received over a telecommunication network to text are described. In an illustrative embodiment, a call processing system coupled to a telecommunications network receives a call from a caller intended for a first party, wherein the call is associated with call signaling information. At least a portion of the call signaling information is stored in a computer readable medium. A greeting is played the caller, and a voice communication from the caller is recorded. At least a portion of the voice communication is converted to text, which is analyzed to identify portions that are inferred to be relatively more important to communicate to the first party. A text communication is generated including at least some of the identified portions and including fewer words than the recorded voice communication. At least a portion of the text communication is made available to the first party over a data network.

Abstract: An auto-reply service provides to callers event-specific audiovisual media messages that were custom recorded on the callee's mobile-telephony device. The auto-reply service selects the media messages at least in part based on an event schedule associated with the callee.

Abstract: In system and method of prioritizing a voice mail message, a voice mail message is received comprising caller information and chronological information, a voice mail priority is associated with the first voice mail message based on at least one of a matching criteria, a call history criteria, a chronological criteria, a frequency metric, and a missed call value, and a voice mail list is ordered according to the voice mail priority.

Abstract: The invention relates to the field of instant messaging. More specifically the invention relates to a server centric method and unit for instant voice and video mail messaging. Even more particularly the invention relates to voicemail messaging with mobile terminals. The inventive methods and units under study allow faster voice messaging and enable similar, but not identical audio/video message “ping ball”. The sending of voicemail in accordance with the invention is instantaneous and involves no different telephone numbers for the sender to remember. The reception of messages is always instantaneous, provided the recipient is available, and only if not available, may the delivery of the messages be delayed.

Abstract: A method for replying to an incoming communication received by a handheld electronic device comprises detecting: an incoming communication, detecting a selection of one of a number of predetermined responses to the incoming communication and, responsive to detecting a selection, providing the one of said number of predetermined responses. An improved handheld electronic device implementing the method is also provided.

Abstract: Systems, methods and machine readable media for processing voicemails are described. In one embodiment, a method includes presenting, on a first data processing system, a first user interface which is capable of presenting data representing a plurality of voicemails and receiving from the first user interface a selection for playback of one of the plurality of voicemails. The data representing the plurality of voicemails are received from a second data processing system which includes a voicemail system which records voicemails left for customers of a public telephone carrier, and the first user interface is configured to receive the selection of any one of the plurality of voicemails in any order. Systems, media and other methods are also described.

Abstract: Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers. One of the networked computers plays back the voice message to an operator and the operator intelligently transcribes the actual message from the original voice message by entering the corresponding text message (actually a succinct version of the original voice message, not a verbose word-for-word conversion) into the computer to generate a transcribed text message. The transcribed text message is then sent to the wireless information device from the computer. Because human operators are used instead of machine transcription, voicemails are converted accurately, intelligently, appropriately and succinctly into text messages (SMS/MMS).

Abstract: Systems and methods that can be utilized to convert a voice communication received over a telecommunication network to text are described. In an illustrative embodiment, a call processing system coupled to a telecommunications network receives a call from a caller intended for a first party, wherein the call is associated with call signaling information. At least a portion of the call signaling information is stored in a computer readable medium. A greeting is played the caller, and a voice communication from the caller is recorded. At least a portion of the voice communication is converted to text, which is analyzed to identify portions that are inferred to be relatively more important to communicate to the first party. A text communication is generated including at least some of the identified portions and including fewer words than the recorded voice communication. At least a portion of the text communication is made available to the first party over a data network.

Abstract: A wireless communication device comprises a processing system, a user interface, and a wireless communication interface. The processing system is configured to receive a first email auto-reply instruction through the user interface, direct the wireless communication interface to transfer the first email auto-reply instruction for delivery to an email server, convert the first email auto-reply instruction into a voice mail greeting, and direct the wireless communication interface to transfer a first voice mail greeting instruction for delivery to a voice mail server.

Abstract: A method for replying to an incoming communication received by a handheld electronic device comprises detecting an incoming communication, detecting a selection of one of a number of predetermined responses to the incoming communication and, responsive to detecting a selection, providing the one of said number of predetermined responses. An improved handheld electronic device implementing the method is also provided.

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract: A system and method for quick note messaging on a wireless device. A message prompt is issued indicating a caller may leave a quick note message during a ring back period. A recording alert is played in response to receiving a caller selection to record the quick note message. The quick note message is recorded. An indication is given to the wireless device indicating that the quick note message has been received.

Abstract: A method of initiating outbound calls through a telephony interface. The method accepts an inbound call from a user, authenticates the inbound call against a predetermined user identity, accesses an address book associated with the user identity, receives an spoken request from the user, selects a telephone record in the address book associated with the spoken request, initiates an outbound call to the telephone record; and connects the inbound call with the outbound call responsive to a connection established on the outbound call. In an alternative embodiment the method accepts an inbound call, authenticates the inbound call against a predetermined user identity, receives a dual-tone frequency-modulated input representing a desired outbound call target, initiates an outbound call to the outbound call target, and connects the inbound call with the outbound call responsive to a connection established on the outbound call. A corresponding computer system for each embodiment is also provided.

Abstract: A system and method for receiving information for voicemail. A call is received from a caller. A voicemail message from the caller is recorded. A caller identifier is received from the caller in response to recording the voicemail message. The caller identifier is associated with one or more profiles. The voicemail message is filed utilizing the associated profile in response to receiving the caller identifier.

Abstract: The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a VoIP communication between an agent and a customer and recording servers, which record data associated with the VoIP communication.

Abstract: Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text conversion algorithm and transmitting the text message to a wireless computing device.

Abstract: A method, apparatus, and computer usable program product for managing a communications session. The process monitors a bandwidth of the communications device in response to detecting an exchange of audio-based messages on a communications device. In response to detecting the bandwidth below a threshold, the process converts a subsequent outgoing audio-based message into an outgoing text-based message and associates a low bandwidth indicator to the outgoing text-based message to form a distinguished text-based message. The process then transmits the distinguished text-based message for receipt by an intended recipient.

Abstract: System and method for communicating information from an information provider to a recipient are provided. One illustrative application for the system and method is in a medical practice. The system and method may be used as an automated patient medical information message retrieval system to communicate certain medical information from the medical provider to patients. The system and method permits a provider of medical information, such as a physician's office, to generate messages containing medical information and to deliver the message to a destination mailbox. The patient is provided with a telephone number, personal voice mailbox number, and a personal voice mailbox PIN, to access and retrieve the medical message from the destination mailbox.

Abstract: A hosted system receives a request for the delivery of a voice message from a collective such as a school district. The hosted system determines whether the message should be sent over a telephone line at the hosted system or the school district. Instructions are sent to a delivery mechanism at the determined location indicating how to prepare the message and the number to be called. In one embodiment, the instructions are in XML script form to reduce the bandwidth required. Having the hosted system determine the allocation of messages allows for both the efficient use and lower calling cost of any available capacity on telephone lines at a school district or other collective organization, as well as the larger capacity access to telephone lines of a hosted service for quick delivery of numerous or urgent messages.

Abstract: An apparatus in one example has: a mobile terminal operatively coupled to a mobile switching center; a subscriber database operatively coupled to the mobile switching center; a first terminal operatively coupled to the mobile switching center; a voice mail system operatively coupled to the mobile switching center; and a voice mail functionality whereby a voice mail message is created from the first terminal, and whereby the first terminal is accessible from a mobile terminal at least during a period in which the voice mail message is being created.

Abstract: A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster thereby allowing access to all functions through internet connections.

Abstract: A communication system that integrates audio and visual messaging, including a mobile communication device for receiving visual messages and for transmitting voice messages to a recipient, a base station system in communication with the mobile communication device, an electronic mail gateway for delivering visual messages to the base station system for transmission to the mobile communication device, and an integrated mail gateway for receiving from the base station a voice message and addressing information that were both transmitted from the mobile communication device. The integrated mail gateway is programmed to create an e-mail message comprising the voice message. The integrated mail gateway is also programmed to use the addressing information to address the e-mail message, and to send the addressed e-mail message to the recipient.

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract: To personalize a voice information delivery service, e.g., directory assistance, a voice email service, stock quotation service and other information assistance services, a user is afforded an option to customize automated voices/speeches to deliver information to him/her. The automated voices/speeches may be customized for different services and functions, and/or in terms of urgency, context, etc. of the information to be voice-delivered. In an illustrative embodiment, the user's voice preferences for voice information deliveries are recorded in a user profile, which are represented by sets of speech characterizing parameters, respectively, based on which a text-to-speech (TTS) engine reads given text information to the user in the corresponding preferred voices/speeches.

Abstract: A technique includes receiving a first communication from a first member of a group of members and recording a voice message during the communication from the first member. The technique includes, in response to the first communication, automatically attempting to communicate with at least one member of the group other than the first member to deliver the recorded voice message.

Abstract: The invention relates to the field of instant messaging. More specifically the invention relates to a server centric method and unit for instant voice and video mail messaging. Even more particularly the invention relates to voicemail messaging with mobile terminals. The inventive methods and units under study allow faster voice messaging and enable similar, but not identical audio/video message “ping ball”. The sending of voicemail in accordance with the invention is instantaneous and involves no different telephone numbers for the sender to remember. The reception of messages is always instantaneous, provided the recipient is available, and only if not available, may the delivery of the messages be delayed.

Abstract: The present invention provides system and method for delayed answering of a call to a cellular phone which can operate in either a distributed or a centralized manner. In particular, the system and method according to the present invention allows the cellular phone user upon receiving a call to play a message to the caller, such as informing the caller to “hold on” for a short time and that the user will be available shortly. The present invention provides a number of advantageous alternatives to provide a cellular phone user flexibility in answering incoming calls.